Bots and why the hell use them? - INFORMATION ENERGY€¦ · Arthur BOIVIN –Skills4.io Why using...
Transcript of Bots and why the hell use them? - INFORMATION ENERGY€¦ · Arthur BOIVIN –Skills4.io Why using...
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Botsandwhythehellusethem?
InformationEnergy2017
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ArthurBOIVIN– Skills4.io
ChatBotDefinition
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Programsthatmimicconversationswithpeopleusingartificialintelligence
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ArthurBOIVIN– Skills4.io
ChatBotMarket
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34,000chatbots
OnFacebookMessenger
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ArthurBOIVIN– Skills4.io
ChatBotFantasy
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Natural Language ProcessingNLP
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ArthurBOIVIN– Skills4.io
ChatBotReality
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Chat bots are basically replacing individual apps
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ArthurBOIVIN– Skills4.io
ChatBotArchitecture
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MessagingApp
NaturalLanguageProcessing
Scenario
Database
User
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ArthurBOIVIN– Skills4.io
Whyusingachatbot?
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• 2.19 billion consumers on messaging apps by 2019 – eMarketer
• Customer support through messaging apps will exceed requests for customer support by 2019 -Gartner Research
• 60 billion messages per day on Facebook Messenger and WhatsApp – Facebook
• 41% of Millennials would be “truly satisfied” if they could use messaging to connect with companies - The Center for Generational Kinetics