Boston Medical Center WebinarLisa Kelly-Croswell, Senior Vice President and Chief Human Resources Officer

Workday Confidential

Becky Adams, Strategic Healthcare Industry Advisor

•18 years of healthcare enterprise software experience

•Leading Workday’s Healthcare market development strategy and initiatives

Today’s Presenters

Lisa Kelly-Croswell, Senior Vice President and Chief Human Resources Officer

• Joined Boston Medical Center in 2013

•Responsible for leading all Human Resources functions

•More than 25 years of experience in a wide range of global HR leadership roles

•Executive sponsor for the HCM project

Workday Confidential

Boston Medical Center

• A private, not-for-profit, 547 licensed bed, academic medical center, located in Boston's historic South End – opened in 1864

• The largest and busiest provider of trauma and emergency services in New England

General Statistics:

• $3.8B Health System including a managed care plan

• Outpatient Activity 1,100,00

• Inpatient Volume 25,000

• Physicians and Licensed Practioners 750

• Residents and Fellows 700

• Hospital Employees 5,800+

• Labor contracts 8

Workday Confidential

Challenges Before Workday

• Poor Workforce Visibility

• Heavy Reliance on Paper

• Manual and Inaccurate Reporting

• Compliance Risk Mitigation

• Comfort Zone and Disbelief

Workday Confidential

Key Message

“Migrating to the cloud and Workday allowed us to rebalance our time and reframe the question

from what’s the best technology to achieve our organizational priorities,

to how will our key organizational priorities be achieved leveraging the best technology. “

Workday Confidential

Goal and Organizational Priorities

Ensure laser focus on our patients, core purpose and transformation agenda.

Operational Efficiency

Compliance

Growth

Healthcare Reform

Financial Stability

Culture

Organizational priorities:

Workday Confidential

Why Workday

Organizational priorities:

Operational Efficiency Integrated fundamentals, cloud technology

Compliance Accurate, auditable

Growth Configurable, consistent upgrades

Healthcare Reform Speed, leverage

Financial Stability Reporting, transparency

Culture Self service, intuitive, accessible

Workday Capabilities:

Ensure laser focus on our patients, core purpose and transformation agenda.

Workday Confidential

Deployment Overview - Products

Product SolutionWorkday HCM

• Core Employee System of Record• Recruiting• Compensation• Performance Appraisals• Absence Management• Onboarding• Employee & Manager Self Service

• Benefits Administration• Workday Delivered Reports

Workday PayrollKronos Time and AttendanceKronos Scheduling

• SAP 2001

• Taleo

• Kenexa

• Ansos

• Word Documents

• Excel Spreadsheets

• Paper

• Home Grown Information Portal

Workday Confidential

Deployment Overview - Timing

Vendor 2015 2016

Month 1 2 3 4 5 6 7 8 9 10 11 12 1Workday HCM

Workday Payroll

Kronos Time and Attendance

Kronos Scheduling

PhasePlan & Architect

Configure & Prototype

Test

Workday Confidential

Lessons Learned

1. A great time to re-imagine business processes

2. Don’t let the perfect be the enemy of the good

3. Deploy optimal number of modules simultaneously – no more, no less

4. Leverage what’s in the box

5. Optimize control of input data – “gigo”

6. Understand existing operating system

7. This not your mother’s HRIS system!

Q&A

Workday Confidential