BoS2015 Kristine Woolsey - Solve the Right Problem
Transcript of BoS2015 Kristine Woolsey - Solve the Right Problem
Solve the Right Problem
workplace strategy that worksYou will participate!
You get a chance to think/write at slides 5 and 14.
The slides go fast! Be ready.
Even though this is a lightning talk
KristineWoolsey.com Behavioral Strategy
TheClearing.com Senior Principal workplace strategy thru September 2015
MAYA.com Director of Creative Environments beginning starting October 2015
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is to eliminate coercion: to apply controls by
changing the environment
that benefits everyone.B. F. Skinner
in such a way as
to reinforcethe kind of
behavior
The ideal of behaviorism ““
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Enacted Result
strategies, systems, and structures.
Desired Objective
strategies, systems, and structures.
C U
L
T
U
R E
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“Diversity beats IQ for creative problem solv-ing every time”
Scott Page, Professor, Researcher
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12,000 employees x 5 min lost productivityeffective loss of 135 employees
technology
individual humanprod
uctiv
ity
time things you can do
peop
le y
ou
know
Engineering Serendipity at Apple:
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Community:1. Membership
2. Mutual dependency
3. Reinforcement
4. Shared experiences
Atlassian Portal
Co-Merge Coworking Beasley Law Firm
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Community:1. Membership
2. Mutual dependency
3. Reinforcement
4. Shared
experiences
Appointment Plus
Sony North America
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PCA SkinExisting view and proposed workstation layout
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Physical space creates groupLowered panels creates connectionCompensation reinforces groupRearranging increases learningCommon break allows relationships
2006-2012
Employees increased 61%Global Distribution 100%Training time down 31%
Revenue up
78.99%
PCA Skin – new break-room
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kristinewoolsey.com Behavioral Strategy
MAYA.com Human Centered Design
TheClearing.com People Change and Leadership