Boosting & Improving the Process of

MAJU’s Mess

Sulaman Muhammad

EM123009

Introduction

• This mess is the only mess of MAJU

which facilitates all the students and

faculty of the university. Daily about

3000+ students and faculty members take

meal from the mess. There are about 25

employs currently working in the mess.

The mess is providing quality food and

going well productive. Mess is serving

their customers by meal, tea, cold drinks

and seasonal food items.

Problem Statement

• Waiting in a queue for taking receipt from

receipt counter

• Waiting to place the order and receive the

order

• No separate queue for male and female

• No availability of water inside mess

Research Methodology

• Questionnaire

• Pareto Chart

• Fish bone Diagram

• Layout

Questionnaire

o Demographics

• Male / Female

• BS / MS / M.phil / PHD

o Questionnaire

• Male: morning(BS) & evening(MS)

• Female: morning(BS) & evening(MS)

Questionnaire Result (morning)

S.N Category Male(15) Female(10) Total(25)

1 Quality Food 0 2 2

2 Self service system 1 4 5

3 Drinking water 2 1 3

4 Behavior of employs 1 0 1

5 Seating arrangement 0 2 2

6 High Prices 0 3 3

7 Slow process 14 10 24

Questionnaire Result (evening)S.N Category Male(15) Female(10) Total(25)

1 Quality food 1 1 2

2 Self service system 0 2 2

3 Drinking water 10 7 17

4 Behavior of Employs 0 0 0

5 Seating arrangements 1 1 2

6 High prices 2 0 2

7 Slow Process 12 7 19

Overall result of Questionnaire

S.N Category Morning(25) Evening(25) Total(50)

1 Quality food 2 2 4

2 Self service system 5 2 7

3 Drinking water 3 17 20

4 Behavior of employs 1 0 1

5 Seating arrangement 2 2 4

6 High prices 3 2 5

7 Slow process 24 19 43

Identified problems

• Poor quality

• Self service system

• No availability of water

• Bad behavior of Employs

• Seat arrangement

• High prices

• Slow process

Pareto chart

• To know which of the 20% defects causes 80%

of the problems

• Which are the main problems among many

• On which problem we have to focus first

Pareto chart

S.N Category Frequency Relative

frequency (%)

Cumulative %

1 Slow process 43 51 % 51 %

2 Drinking water 20 24 % 75 %

3 Self service system 7 8 % 83 %

4 High prices 5 6 % 89 %

5 Poor quality 4 5 % 94 %

6 Seating arrangements 4 5 % 99 %

7 Behavior of employs 1 1 % 100 %

Pareto chart

0

20

40

60

80

100

120

0

5

10

15

20

25

30

35

40

45

50

count

cumlative %

Fish bone diagram

• Fish bone or cause & effect diagram

• Used to find Causes behind the problems

• 4 M’s

Fish bone diagram

Layout of mess

o Current status of Receipt Counter

• 3 4 feet

• 1 worker

• 1 receipt machine

• Sitting position

• 40 sec

Receipt counter

Layout of mess

o Modification in Receipt Counter

• 2 workers

• 2 receipt machines

• Work in Standing position

• 35 sec

Order placing area

If we use two receipt machine & two workers

in the receipt counter then students will

quickly get the receipt and there will be rush

on the order placing area, so to overcome this

problem we will increase the no of workers

from 3 to 5

Water problem

• Jugs are often empty

• Water cooler are placed out side the mess

• There are only 3 waiters to server water & they

only works at 12:20 pm brake time

• Students have to take water from the cooler by

themselves

Water problem

• Cooler has to placed

inside the mess

• The empty jugs &

glasses should have

to place in shelves

Proposed area for water cooler

Results

Flow process time

• For results we have to use process chart to

check the total time spend in placing &

receiving the order

• Flow process chart before making changes

• Flow process chart after making changes

Flow process chart before changes

Flow process chart before changes

o Total time spend in the whole process

• If we take water by ourselves : 10 min

• If waiter serves water : 11 min

Flow process chart after changes

Flow process chart after changes

o Total time spend in the whole process

• If we take water by ourselves : 6 min

• If waiter serves water : 6.5 min

Result

• By old process it takes about 10-11 min

• By new process it takes about 6.5-6 min

• So there is clear improvement of 4-4.5 min

• Thanks for your Attention &

please ask questions ! ! !