Booking instructions - HOTEL · The HOTEL INFO Travel Arranger function should be used for such...

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1 Booking instructions

Transcript of Booking instructions - HOTEL · The HOTEL INFO Travel Arranger function should be used for such...

Page 1: Booking instructions - HOTEL · The HOTEL INFO Travel Arranger function should be used for such bookings. ... Complete booking When you complete the reservation process, the

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Booking instructions

Page 2: Booking instructions - HOTEL · The HOTEL INFO Travel Arranger function should be used for such bookings. ... Complete booking When you complete the reservation process, the

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Login

My profile

Hotel search

Booking overview

Cancellation

Rebooking

Booking representative

Contact

P. 3-4

P. 5-7

P. 8-19

P. 20

P. 21

P. 22

P. 23-26

P. 27

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Overview

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Internet/URL

Log in

In order to benefit from your company's individual

settings you must use the correct URL.

The usual log in is: www.dhr-hotels.info

You will then be able to access your corporate

homepage. Click on “Log in“ (top right) to start.

The log in window will appear in the next step.

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Homepage

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Log in

To register, please enter your e-mail address and

password. If no customer profile exists, please register

using the link "Registration".

Complete the necessary one-off registration.

At the first registration the obligatory fields are

marked with an asterisk. Your credit card details can

be stored here.

It is also possible to create your profile after the

hotel search and completion of the booking. By

clicking on the appropriate field you can save all

your details for future bookings.

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Log in

Registration

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My profile

If you need to change your profile, for example if you

switch to a different department, please click the

"My profile" link and then go to "Manage profile".

You can change the usual address information,

e-mail address, password, etc., as well as your

membership of bonus programmes.

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Profile

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My profile

You may store several credit cards in your profile,

which also includes a pre-select function. The credit

cards can be selected during the booking process.

After entering the card number only the last 4

numbers will be shown. The rest is encoded to

protect your data.

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Credit cards

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My profile

Changing the e-mail address

Has your e-mail address changed?

Please only make updates in your current profile - do

not create a new profile

Using the field “My profile“ e-mail address

you can enter your new e-mail address.

You will then receive a message prompting you to

activate the new address.

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Hotel search

Your Travel Management team has set up your

preferred destinations (e.g. your company

locations), these are displayed on your homepage.

Click on “Locations" and an overview opens. There

you can choose the appropriate location.

For a search without a date, all hotels in a specific

destination will be shown. For a search with a

specific date, only hotels that have availability on

that date will be shown.

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Preferred destinations

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Hotel search

Search for a hotel in your destination or,

alternatively, enter the name of the destination and

hotel.

Additional entry possibilities are available

(e.g. train stations, fairs)

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Direct hotel search

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Hotel search

Filter your hotel results according to your needs

using the “Advanced search"

•Entry of min./max. price per room/night

•Select min./max. category

•Rating

•Selection of the vicinity search

•Hotel facilities, etc.

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Advanced search

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Hotel search

Bookmark the desired hotels and use the comparison

function in order to find the ideal hotel.

Benefit from the wide and varied comparative criteria.

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Compare hotels

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Hotel search

Your Travel Management negotiated net rates with

hotels, these will be highlighted with your company logo.

In any case, the special hotel.de corporate discounts,

with savings of up to 30%, are always available to you.

These are also identified with an icon.

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Hotel results list

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Hotel search

The interactive map helps you to make the right

hotel choice. If you click on “list” you can switch your

sight easily.

Your destination (company location, exact address,

etc.) is marked by a grey flag on the map.

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Interactive map

= Contracted hotel= Hotel = Destination

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Selecting rates

In the hotel description you may also find special

benefits for HOTEL INFO guests.

Here you will find all the details about the hotel, such

as detailed ratings, pictures and a full description.

The hotel is solely responsible for its own

description.

If you wish to book this hotel for other colleagues as

well, select the number of travellers and rooms.

The best flexible rate will automatically be shown

above.

This icon identifies the HOTEL

INFO corporate discounts.

Your company logo identifies

contracted hotels.

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Rate overview and selection

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Selecting rates

Pay particular attention in "Your selection“ to the

booking, payment and cancellation conditions for

the selected rate. These are determined by the

hotel.

It should normally be possible to cancel a business

trip.

Overview of the selected rate

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Relevant information for the hotel

The booking confirmation is sent to your e-mail

address and any other e-mail addresses that you

have stored.

Employees who work away from the office can

receive a booking confirmation by mobile phone

(SMS).

Similarly, they are able to transmit requests to the

hotel.

These requests are sent to the hotel, but they are

not binding. Please take note of any possible extra

costs!

Booking confirmation/requests to the hotel

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Tip: If you are only booking for other people, please do not overwrite your own information with that of the people who are travelling. This would cause incorrect information to be sent to the hotel. The HOTEL INFO Travel Arranger function should be used for such bookings.More information about the Travel Arranger function can be found here: http://www.hotel.de/information/hotel-de-Travel-Arranger.pdf

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Complete booking

When you complete the reservation process, the

booking confirmation is displayed on the screen and

sent to you in an e-mail at the same time. This

message contains the booking number and the

cancellation code.

The booking confirmation that you receive by e-mail

contains a direct link to your company application so

that you have quick access to your bookings.

Booking confirmation

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Booking overview

All the bookings you have made are listed in your

booking overview. Here you are able to book, rebook

or cancel hotel rooms.

By clicking on the booking number you can view all

details of the booking.

Using the booking number you can search directly

for your bookings or, alternatively, you can use the

practical drop-down function.

My bookings

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Cancellation

It is easy to cancel a booking through the

bookings overview.

If the cancellation button does not appear it could

be for one of the following reasons:

•the time limit for cancellations has already

passed

•the rate booked cannot be cancelled

Our Service Centre is always ready to help!

E-mail: [email protected] or call free on:

00800 112 112 00.

If it is a non-cancellable rate, please contact the

hotel directly.

Cancelling a booking

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Rebooking

You can easily rebook using the booking overview.

If the rebooking button does not appear it could be for

one of the following reasons:

•the time limit for changing bookings has already

passed

•the hotel is fully booked

•the function that allows bookings to be changed may

not be technically possible in the hotel, or the hotel will

not accept changes to the system

Our Service Centre is always ready to help!

E-mail: [email protected] or call free on:

00800 112 112 00.

Rebooking

Please verify the prices and conditions as these may be altered due to

a change in the booking.

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Booking representative

HOTEL INFO recommends that you appoint a

booking representative when you are away.

Booking representatives

•can be nominated by the travellers themselves.

There is no limit to the number of booking

representatives.

•You may also receive an e-mail request from a

colleague who wishes to represent you.

Booking representative

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Booking representative

Enter the e-mail address of your colleague here to

appoint them as a representative. You may also add

comments.

In the next step you can determine whether your

booking representative is authorised to use your

credit card for hotel bookings. Delete the

representative as required.

Appointing a booking representative

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Booking representatives

Becoming a booking representative

Send a request to the traveller for whom

you wish to make hotel bookings.

Your traveller will receive an e-mail which informs

him/her that you would like to be authorised as a

booking representative.

This has to be confirmed by simply clicking on the

link and logging on to the application. When this

process is completed you will receive a confirmation

e-mail.

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Booking representatives

Booking representative bookings overview

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Your booking overview allows you to select bookings

made for others using the drop-down menu.

These bookings can be selected and changed if

necessary.

An example of a representative group:

Both booking representatives have access to the

bookings

of the traveller, including those made by the traveller

themselves.

Traveller's Booking

representativeRepresentative

function

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Contact

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HOTEL DE GmbHc/o Hotel Reservation ServiceRobert Ragge GmbH

Breslauer Platz 450668 KölnGermany

Email [email protected]

www.hotel.de www.hotel.info