BOOKING CONDITIONS

FOR SIERRE-ANNIVIERS MARKETING

Sierre-Anniviers Marketing / 2011 Page: 1/5 Conditions_Generales_Reservation_VDEF_ENG

These booking conditions govern the legal relations between the client and Sierre-Anniviers Marketing,

« SAM ».

1. Hotel reservations

«SAM» acts on behalf of the provider. The cancellation conditions of each provider apply. These can

be obtained on request from the provider. By accepting our terms, the customer confirms that he

has informed himself appropriately. Cover for possible costs arising from a cancellation may be

charged to the credit card of the customer. In case of no show, the customer also allows the

provider to directly debit his credit card.

2. Package booking (combined tourism product) and/or purchase of an outside service

2.1. Conclusion of the contract and services

«SAM» acts on behalf of the provider. The contract between the customer and «SAM» is

concluded by the acceptance of the booking without reserve. These booking conditions are

valid for all those participating in the trip. The services correspond to their description in the

prospectus or on the Internet and to the booking confirmation. The number of people

specified in the contract must, in all cases, be respected (the contract may otherwise be

terminated without compensation. The conclusion of a cancellation clause is compulsory. If

the customer has cancellation insurance when finalizing the booking, he is exempt from the

cancellation clause.

2.2. Costs and extras

The prices indicated in Swiss Francs in the contract are final. Payment can be made in Euros,

and in this case the exchange rate on the date of booking is applicable. The listed

extras are for information only and, consequently, slight modifications may be made to

their prices.

2.3. Payment conditions

The following payment conditions apply:

2.3.1. Payment

The trip is payable at the latest 30 days before the start of the stay.

2.3.2. Bookings made at least 30 days before the start of the stay and bookings via the

Internet

The total price of the booking must be paid by credit card.

2.3.3. Payment by Credit Card

«SAM» accepts the following credit cards: Visa and Eurocard/Mastercard. The total

price of the booking is paid to «SAM» in the days following the booking.

2.3.4. Bank Account Details

Sierre-Anniviers Marketing, Banque Cantonale du Valais, CH-3960 Sierre, CCP 19-81-6,

Clearing 765, SWIFT/BIC BCVSCH2LXXX,

Account in Swiss francs: 102.156.41.09, IBAN CH14 0076 5001 0215 6410 9

Account in Euros : 102.156.40.05, IBAN CH09 0076 5001 0215 6400 5

BOOKING CONDITIONS

FOR SIERRE-ANNIVIERS MARKETING

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2.3.5. In the case of Non-Payment

In the case of non-payment by the aforesaid deadlines, «SAM» reserves the right to

withhold the services, cancel the contract and claim cancellation fees.

2.4. Cancellation of the Contract by the Customer

Any contract cancellation by the customer is subject to the cancellation conditions.

2.5. Modification of the Contract by the Customer

In the case of contract modification by the customer, charges apply.

2.6. Transfer of the Booking by the Customer

If the customer is prevented from making the trip, he can transfer his booking, after

having informed «SAM» a reasonable time before the date of departure, to a person who

fulfils all necessary conditions for the trip. This person and the initial customer answer

severally in respect to «SAM» for the payment of the price and any additional costs caused by

the transfer.

2.7. Late Arrival, Early Departure

The customer is responsible for his arrival. No refund is made in the case of late arrival due

to disruptions and delays in private or public transport (including plane and rail), etc…

and personal reason. The full amount is payable in the case of early departure.

2.8. Modifications of the Contract by « SAM »

The proposed services and prices may be modified before the conclusion of the contract.

After its conclusion, «SAM» can modify the services and propose a replacement before

and during the stay in the case of unexpected and unavoidable circumstances. In the case

of force majeure, natural disasters or for all other reasons making impossible or

jeopardising the performance of the contract, «SAM» can terminate the contract against

refund of the services not provided (any claim for damages is excluded).

2.9. Complaints

Any failure in the performance of the contract noted on the spot by the customer must be

promptly notified in writing to the service provider concerned and to « SAM ». The latter

shall do their utmost to provide appropriate assistance. If the customer wishes to claim the

right to a reduction in the price or damages, his complaints must be made in writing to

«SAM» within one fortnight of the end of the contractual stay, the date of the postmark

being good proof. All rights are time-barred if complaints concerning failures or

imperfections are not made immediately during the stay or if notified after the deadlines.

2.10. «SAM» Liability

«SAM» responsibility concerns the organisation of the stay according to the contract.

«SAM» is not responsible for the bad performance of the contract. The customer is

solely responsible for the itinerary followed between the stages and any damage or loss

resulting from this choice.

BOOKING CONDITIONS

FOR SIERRE-ANNIVIERS MARKETING

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«SAM» assumes no liability when the non-performance or imperfect performance of the

contract is ascribable to:

� failures of the customer or those accompanying him ;

� unexpected or insurmountable failures ascribable to a third party not involved

in the supply of the services specified in the contract ;

� a case of force majeure or an event that «SAM» or the service provider,

despite all required diligence, could not foresee or against which they could do

nothing.

Liability for damage or theft of objects of value, such as precious objects, jewellery, cash,

cheques, credit cards, furs, cameras, video cameras and telecommunication devices, etc., is

expressly excluded.

2.11. Customer Liability

The customer is responsible for careful use of the rented object. The customer is liable for the

damage that he causes or caused by those accompanying him. «SAM» can claim for this

damage even after the object has been returned

2.12. Applicable Law and Competent Court

For all matters not covered by this contract, Swiss law applies. The court with jurisdiction for the

place where the «SAM» head office is located, that is to say Sierre (Switzerland), is competent.

BOOKING CONDITIONS

FOR SIERRE-ANNIVIERS MARKETING

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Art. 1 Protected People

Insofar as they participate together in the trip to which this contract refers, the following people are

protected:

- the co-contracting party,

- the other people who participate in the trip and are indicated in the contract or the other members

of the family (parents, children, parents-in-law and grandparents, insofar as these people live in the

same household).

Art. 2 Cancellation costs

«SAM» refunds to the protected person the cancellation costs (without the enrolment costs, file processing

costs and ski-lift costs), if a booking has to be cancelled for one of the following reasons (reason not existing

when the contract was concluded and which could not be foreseen):

- sudden serious illness,

- serious accident,

- death,

of the spouse, a child, parents, parents-in-law or brothers and sisters of a protected person.

The following are considered to be serious:

- illnesses or accidents which, in a doctor’s opinion, do not allow the protected person to begin or

continue his trip

- illnesses or accidents which affect a person who is not participating in the trip and who requires care

by the protected person

«SAM» also refunds the cancellation costs to the protected person in the case of serious damage to the

property of an insured person following a fire or natural disaster which requires the person to go to the

place of the incident.

In any case, an official certificate must be presented to « SAM ».

The contract is only valid if it has been concluded at the latest at the time of the final booking of the trip.

Art. 3 Early End of Trip

If the trip has already started and if it had to be prematurely interrupted for one of the reasons listed under

art. 2, «SAM» refunds, on a pro rata basis, the services which have not been consumed, on condition that

they are not refunded in another way. If the arrangement includes transport, the return trip is not taken

over.

Art. 4 Cover Limit

The costs stemming from the following are excluded from the contractual cover:

- illnesses or accidents that had already existed when the contract was concluded

- illnesses whose symptoms that were already recognisable

- illnesses affecting a person over 80 years of age who is not taking part in the trip.

GENERAL CONDITIONS FOR PROTECTION AGAINST CANCELLATION COSTS

of Sierre-Anniviers Marketing (hereinafter « SAM »),

only valid for hotel reservations.

BOOKING CONDITIONS

FOR SIERRE-ANNIVIERS MARKETING

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Art. 5 Contractual Amount

The total remuneration is limited to the amount indicated in the contract. It must correspond at least to the

full price of the arrangement for all people protected. If several people are concerned, the remuneration

per person cannot exceed each person’s share of the contractual amount.

Art. 6 Contract Start and End

The protection against the cancellation costs starts when the service, including the cancellation costs is

totally paid. It ends on the last day of the trip indicated in the contract.

Art. 7 Obligations in the case of an Insured Incident

When an event listed under art. 2 occurs, the co-contracting party or the beneficiary are bound - under

threat of loss of the right in the case of omission - , to immediately inform «SAM» and to give notice in

writing within 3 days including a medical certificate or other proof. The beneficiary must release the doctor

from professional secrecy upon request by « SAM ».

Art. 8 Breach of the Contractual Provisions without Fault

If the co-contracting party or the beneficiary breaches these provisions but if, taking into account the

circumstances, the breach is not considered to be wrongful; the penalties specified by these general

conditions are not applied.

Art. 9 Time Barring

The claims stemming from the contract are time-barred one year after the day on which they have their

origin, subject to art. 7 and 8 of these regulations.

Art. 10 Applicable Law and Competent Court

For all matters not covered by these regulations, Swiss law applies. The court with jurisdiction for the place

where the «SAM» head office is located, that is to say Sierre (Switzerland), is competent.