Book 3 Tamil - Kerala Institute of Local...
Transcript of Book 3 Tamil - Kerala Institute of Local...
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1.1 11.2 21.2.1 21.2.2 21.2.3 21.2.4 21.2.5 2
2.1 52.2 52.2.1 (People Centered) 52.2.2 (Leadership) 52.2.3 (Participation) 62.2.4 (Process Oriented) 62.2.5 (System Oriented) 62.2.6 (Continuous Improvement) 62.2.7
Factual Approach to Decision Making) 72.2.8 (Mutually Beneficial Relationship) 72.3 7
(TQM) :3.1 93.2 (People Centered) 93.3 (Leadership) 103.3.1 103.3.2 (Quality Objectives) 103.3.2.1 123.3.3 (Quality Manual) 123.3.4 123.4 13
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3.4.1 133.4.2 143.5 (Process Oriented) 143.5.1 (Process Mapping) 153.6 (System Oriented) 153.7 163.8 (Factual Approach to Decision Making) 173.8.1 (Record Management) 173.8.2 (Database) 203.9 20
S4.1 214.2 S 214.2.1 (Sort) 214.2.2 (Set in Order) 224.2.3 (Shine) 224.2.4 (Standardise) 224.2.5 (Sustain) 234.3 234.4 23
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(Total Quality Manage-ment)
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1. 2. 1. R² l -Th P Ø V t -£ -L s
ISOE -
Governence
(Quality Circle)
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123/2009/ 02.07.2009)
(Change Manaement Initiative)
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373/2013/ 02.12.2013)ISO 9001 : 2008
18/2015/ 29.01.2015).
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2. 1
(Total Quality Management – TQM)
(School of Thoughts)ISO 9001 : 2008
2.2 2.2.1 (People Centered)
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.
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2.2.2 (Leadership)
2.2.3 (Participation)
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2.2.4 (Process Oriented)
2.2.5 (System Oriented)
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2.2.6 (Continuous Improvement)
(Continuous Improvement)
2. 2.7 FactualApproach to Decision Making)
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2. 2. 8 (Mutually Beneficial Relationship)
2. 3
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(TQM)3. 1.
3.2. (People Centered)
(Citizen Survey).
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(Citizen Survey)
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3.3. (Leadership)
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(Vision)
(Quality Objectives)
(Quality Policy)
(Mission)
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(QualityPolicy)
(Quality Vision)
(Quality Mission)
ISO 9001 : 2008(Quality Policy)
(Quality Objectives)
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(Simple (Spcific)i.
ii. (Measurable)
(Attainable)
(Realistic)
(Time Bound)
(Quality Manual)
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(Process Oriented)
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(Quality Circle)
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(Process Maping)(Process Mapping)
(System Oriented)
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(1) (Corrective Actions) -
(2) (Preventive Actions)
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(Hardware, Software)
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(Factual Approach to Decision Making)
3.8.1 (Record Management)
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(1)(2)( ). (Documents )
. (Records)
1.
2.
3. (ActionTaken Report).
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4. (Personal Register),(movement Register)
5.6.7.
8.9.10.
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(Database)
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S
"S'S
"S' Seiri (Sort) Seiton (Set in orderSeiso (Shine) Seiketsu (Standardise) Shitsuke (Sustain)
(Sort)
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4.2.2. (Set in Order)
(Unwanted movements)
4.2.3. (Shine)
4.2.4. (Standardise)S
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S
S S S S
4.2.5. (Sustain)S
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S
S
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(i) S S S
S(ii)
S S
S
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ISO9001 : 2008
ISO 9001 : 2008
ISO 9001 : 2008II,
W.P.No. 16)
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