Body Part Final

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1. INTRODUCTION

We have made a term paper on MIS on the basis of our collected data.

1.1) Statement of The Problem

How Standard Chartered Bank process their management information system. But we

mainly focus on transaction processing system.

1.2) Objective of the Study

1.2.1) Broad Objective

In our term paper we have gathered information about management system ofStandard

Chartered Bank.

1.2.2) Specific Objective

We want to use this information and knowledge for the further use.

1.3) Methods:

1.3.1) Data Collection

1.3.1.1) Primary data collection

For data collection we have conducted our survey in StandardChartered Bank(Head

office).

1.3.1.2) Secondary data collection

Secondary data are collected from internet.

1.4) Limitation of the Study:

1. Time was very limited to accomplish the term paper.

2. Political instability also hampered our working progress.

2. BACKGROUNG AND INDRODUTION:

2.1History

Standard Chartered Bank was formed in 1969 through the merger of two separate banks, the

Standard Bank of British South Africa and the Chartered Bank of India, Australia and China.

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Priority Banking:

Priority banking is a new way of banking that understands what is significant to you

through perfective tense services unequalled benefits and solution.

2.3. VISION AND MISSION:

Vision:

To be preferred provider of Islamic financial products in the market.

Mission:

To create exceptional value for our clients, investors and staff; through market leadership in

providing innovative Shariah compliant products and solutions, and by adopting and living our

core values.

2.4. AREAS OF BUSINESS:

Standard Chartered have branches in all the main 6 cities of Bangladesh. It has more than 25

branches in all over Bangladesh.

Total Offices at National and International Level:

Standard chartered is operating more then 150 branches in about 25 cities of Bangladesh.

Standard Chartered has a history of over 150 years in banking and operates in many of the

world's fastest-growing markets with an extensive global network of over 1,400 branches

(including subsidiaries, associates and joint ventures) in over 50 countries in the Asia Pacific

Region, South Asia, the Middle East, Africa, the United Kingdom and the Americas.

As one of the world's most international banks, Standard Chartered employs 60,000 people, re-

presenting over 90 nationalities, worldwide. This diversity lies at the heart of the Bank's values

and supports the Bank's growth as the world increasingly becomes one market.

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2.5. MAIN OBJECTIVES:

Standard Chartered Bank is an international bank, focused on the established and emerging

markets of Asia, Africa, the Middle East and Latin America with an extensive global network ofmore than 600 offices in over 50 countries. The three principal business groups are Treasury,

Consumer Banking and Corporate and Institutional Banking. Their main objective is to offer

outstanding value to their customers by providing knowledgeable, efficient and reliable service

in a personal, helpful and responsive manner. Central to this service philosophy is the

professional consultative approach they take with each customer. By getting to know the

customer better, they can identify the customer's needs and match them with quality products

which suit their best.

3. INFORMATION SYSTEM IN STANDARD CHARTERED:

As standard chartered started their business in Bangladesh in 2006 so as such there is no Pre-IS

era of standard chartered bank in Bangladesh. They are using IT since the start of their business

in Bangladesh. IT creates an evolution in whole world in every business and so in banking

system. Now in standard chartered with the help of IS the daily transactions are recorded in

branch computers and these branch computers are then connected to the main head office server

so in this way they keep their daily process update on daily basis.

As Time is money, and due to IS standard chartered bank make thousands of transactions per

day. In fact, IS makes whole process much more quick, simple and reliable. Due to IS employees

can easily connect with other branches, customer service gets improved, online banking emerged

and lot of others benefits.

Standard Chartered Online is an innovative Online Banking service that you can tailor to suit

your precise banking needs. It gives you convenient, round-the-clock banking services ranging

from day-to-day account transfer transactions to real-time valuable financial information. Now

you can manage your finances anytime, anywhere.

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Management Informat ion System:

Management Information Systems (MIS) is the term given to the discipline focused onthe

integration of computer systems with the aims and objectives on an organization. The evolution

and direction of info engineering tools assists executives and the universal workforce in acting

any tasks accompanying to the physical process of information. MIS and concern systems are

especially utile in the bite of concern information and the product of reports to be exploited as

tools for decision making.

Applications of MIS:

With computers existence as present as they are 24-hour interval location s hardly for any size

concern that does not rely extensively on their IT scheme. However there are several fact fields

in which MIS has become invaluable.

DataProcessing:

Not exclusive do MIS systems allow for the bite of big amounts of concern information but they also

provide a valuable good welfare to the workforce.

Where in the past business concern information had to be manually pure for formation and

psychoanalysis it can now be entered quickly and easily onto a computer by an accumulation processor

allowing for faster decision fashioning and quicker reflexes for the endeavor as a whole.

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3.1. MANGEMENT OVERVIEW:

3.1.1. Organization management chart:

3.1.2.Business process model:

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Administration and ManagementR & D System

HRM

Workforce Planning System

Technology Development

Computerized Ordering System

Organization valu

Chain

SalesOperations ServicesInbound

logistics

SecondaryActivities

Primary ActivitiesOutboundlogistics

Organization

Value Chain


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3.2. Organization computing resources:

3.2.1. Software Resources:-

Following softwares is used for the functioning of our information system andorganization;

Application Software:-

Following application softwares are used in our organization and functioning of our

information system;

Microsoft Office

NOD32 Anti-Virus

Adobe Reader

System Software:-

Following application softwares are used in our organization and functioning of our

information system;

Operating System (Windows XP and Linux) for PCs.

Windows 2003 server for mainframes.

3.2.2. Hardware Resources:-

Following hardware resources are required for the functionality of IS and organization:

Personal computers

Canon Document Scanners

HP Printers

Networking cards

Currency counter

Coin counters

HP Digital Scanners

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Dell Mainframes

3.2.3. Computing Type:-

In Standard chartered bank, they are using client/server network because it is accessible and the

employees easily share the data and this network is cheaper than others and this is easily

maintainable and manageable. All the data save in main server or HUB and employees can easily

access it. This type of computing system provides an easy access and efficient flow of data,

which increase the functionality of organization.

3.3. Organization transaction processing system:

Transaction Processing System:

A Transaction Processing System (TPS) is a type of information system. TPSs collect, store,

modify, and retrieve the transactions of an organization. A transaction is an event that generates

or modifies data that is eventually stored in an information system. From a technical perspective,

a Transaction Processing System (or Transaction Processing Monitor) monitors transaction

programs, a special kind of programs. The essence of a transaction program is that it managesdata that must be left in a consistent state.

TPS in Standard chartered bank:

Effective transaction processing system is working in Standard chartered bank that offer

enterprise the means to rapidly process transactions to ensure the smooth flow of data and the

progression of processes throughout the enterprise.

3.3.1. Payroll TPS

In Standard Chartered payroll TPS is designed to get information and record of the employ and

then to calculate his/her annual earning.

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http://en.wikipedia.org/wiki/Management_information_systemhttp://en.wikipedia.org/wiki/Transactionhttp://en.wikipedia.org/wiki/Datahttp://en.wikipedia.org/wiki/Management_information_systemhttp://en.wikipedia.org/wiki/Transactionhttp://en.wikipedia.org/wiki/Data


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It get information about the employee from the employees department and from general ledger

and send it to payroll TPS from where it links that information with the previous record and

prepare a report which is forwarded to management. Management takes notice the LN record

of the employees efficiency to work and may declare added bonus or other incentive. This

report is checked and approved by the branch manager after which check is issued to the

employee. And when that check is cashed, the record is updated in the general ledger as well as

the master payroll (HUB).

3.3.2. Customer Identification:

In Standard Chartered bank there is their own information management named software Virses

is working which is connected to NADRA. So if any new client wants to open an account in the

bank the system automatically send a request to NADRA to check and verify the customer ID

number. Which helps the management to identify whether he/she is using his original ID card or

not.

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Employ

ee Data

General

Ledger

L

Payroll TPS

Payroll

Master File

(HUB)

Managemen

t Reports

Check

Passes

by

Manage

r

Check

Issued to

Employee

General

Ledger

L


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3.3.3. Employees Record:

All employees are supposed to login when they enter the bank and logout on leaving, by tracing

their thumb impressions on biometric device. This device is connected with the HUB which

continuously makes record of their hours spent in the bank. Moreover, the bank has their own

setup named LN which makes records of all the transactions made by an employee. This helps

management to monitor the working efficiency of an employee.

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Input

(ID #)

Virses

Management

HUB

NADRA

(Customer

identification)

Employe

e Job

LoginBiometric Device

& LN

HUB

Employe

e Job

Logout


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3.3.4. Real time Banking:

In many circumstances the primary factor is speed. For example, when a customer withdraws a

sum of money from his or her account the transactions are processed and the account balance

updated as soon as possible, allowing both the bank and customer to keep track of funds. The

new transaction is send to LN. The LN enters the HUB where the specified file is accessed. The

updates are made entered there and finally the update is done.

3.3.5. Online Complains:

Standard Chartered bank allows the customer the option of online complains. The customer

submits the online complain which is then processed by Customer Service TPS which is linked

by management and after the problem identification it is send to the concerned department.

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New

Transactio

ns,

Updates

LN

HUB

Update

d


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3.3.6. Advices:

As all of the record of the customers are stored in main server (HUB) of Standard Chartered

bank, so incase if someone account balance is getting near to zero the system automatically alert

the management about that. Then manager take manual action and send him/her the advice (a

letter, mail or phone call) to check the account balance.

3.3.7. Account Opening

This TPS is designed for opening a new account in the bank.

Input: Give bio data, NIC no., income, city name.

Process: Information sends to the virses.

Output: new account opened in the bank.

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Custome

r

Queries

Customer

Service TPS

Identif

y

Proble

m

Send to

Concern

ed Dept.

Accou

nt

Alert

Manageme

nt

HUBAdvices

Send to

Customer

Customer

Service TPS


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3.3.8. Online Activity

Purpose: Transfer funds with the organization.

Input: Concerned Branch code, city name, account title, amount & the transaction.

Process: The information will send to organization server (HUB).

Output: Transfer of fund to the concerned branch.

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Applica

nt

Identificatio

n

Virses

A/

CDe

pt.

Customer

Service TPS

HUB

New

A/C

Opene

d

Custom

er

Customer

Service TPS

HUB

A/C

Dept

FundTransfer

to

Concerned

Branch


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3.3.9. ATM Card

Purpose: Easy with draw of cash.

Input: Give bio data, income summary, company name, NIC.

Process: NIC no. and bio data send to virses which directly linked to NADRA. If information

is correct then it is forward to customer service centre.

Output: Issue of credit card.

3.3.10. Car Financing

Purpose: Leasing a new car.

Input: Account title, down payment amount.

Process: The information is send to the HUB and verifies the account of customer and makes the

schedule for leasing for the given period of time.

Output: Customer can get a new car.

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Applica

nt

Identificatio

n

Virses

A/C

Dept

.

Customer

Service

TPS

HUB

NewA/C

Opene

d

ATM

Issued


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4. Relationship of MIS (Management information system) with TPS:

MIS reports and summarizes the organizations basic operations and these reports come from the

basic transition processing systems. In case of our organization the TPSs of ATM Cards, Payroll

and Customer identification etc. provide the basic information about the organizations activities.

These activities are then summarized in the form of reports for the manager so that they can

check whether the firm is working properly or not. If there are some flaws then they take control

measures to fix those flaws.

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Applica

nt

Identificatio

n

A/C ,Finan

ce

Dept.

Customer

Service

Managers

HUB

Issuenc

e


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Transaction processing system Management Information system

MIS FILES

Payroll master

FilePayroll data

of employee

C.I info master

FileCustomer data

EmployeesInfo master file

Employees data

CustomerAccount master

File

Customer data

Customer

Queries masterFile

Customer complains data

Customer

Master file

Customer account data

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Payroll TPS

Customer

Identificatio-

n TPS

Employee

Record TPS

Real time

banking TPS

Customer

service TPS

ATM Cards

TPS


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Transaction processing system Management Information system

Customer MIS FILESmaster file

Advices data

Customer Info

Master file

Customer data

Customer

Master fileCustomer data

CustomerMaster file

Customer data

Managers

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Advices TPS

Customer

account TPS

Online

activity TPS

CarFinancing

TPS

MISReports


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Credit cards system should be improved providing the unique facilities to their

customers which the other bank has not yet introduce.

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