Body Language: The Good, the Bad and the Terrible · Body Language: The Good, the Bad and the...
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6/30/2016 1 Produced by: Body Language: The Good, the Bad and the Terrible Administrative Professionals Conference September 21, 2016 “The most important thing in communication is hearing what isn’t said.” ~ Peter Drucker
Transcript of Body Language: The Good, the Bad and the Terrible · Body Language: The Good, the Bad and the...
6/30/2016
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Produced by:
Body Language: The Good,
the Bad and the Terrible
Administrative Professionals Conference
September 21, 2016
“The most important thing in communication
is hearing what isn’t said.”
~ Peter Drucker
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Produced by:
First Impressions Matter
• You’ve got 5 seconds to make a first impression
• You must practice a new skill for 21 days for it to
become a pattern
• It takes 100 days for it to become automatic
Our Body Language Speaks VOLUMES
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Our Body Speaks Louder than Words
• Posture
• Personal space
• Confident body language
• Nervous body language
• The handshake
• Mirroring and matching
• The “Power Pose”
Posture
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Posture
Good Posture Promotes
• Better mood
• Higher self-esteem
• Greater alertness
• More confidence
• More attractive You
Personal Space
Public Space
Conversation Zone (Three feet)
Personal Space (12-18 inches)
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“Of all the things you wear, your expression
is the most important.”
~ Anne Parillaud
Confident Body Language
• Smile
• Initiate and maintain eye contact
• Thrust chin slightly upward
• Nod head
• Use hand and arm gestures moderately
• Vary your positions and posture
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Nervous Body Language
• Covering your mouth
• Scratching your nose, head, ears
• Tugging your clothes, jewelry, pen
• Looking down or away
• Avoiding eye contact
• Putting hands in pocket
• Swaying, rocking or pacing
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The Handshake
• Handshakes are the universally accepted
business greeting
• We’re judged by the quality of our handshake
The Handshake and Respect
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“Good manners will open doors that the
best education cannot.”
~ Clarence Thomas
The Bone Crusher
The Lobster Claw
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The Dead Fish
Queen Finger Tips
The Glove
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The Sweaty Palm
Elements of a Good Handshake
• Keep fingers together with the thumb up and open
• Slide your hand into the other person's so that each
person's web of skin between thumb and forefingers
touches the other's hand
• Squeeze firmly but not too hard
• “Pump" once or twice from the elbow, about
3 seconds
• Release even if the introduction continues
• Maintain eye contact
Elements of a Good Handshake
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• Mirroring is the simultaneous ‘copying’ of the behavior of
another person
• Matching is similar to mirroring but has a built-in ‘time lag’
Mirroring and Matching
Power Pose
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Start Stop Continue
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Body Language
# Actions
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What Are 3 Things You Plan to Do
Differently to Achieve Results?
Actions Responsibility Timing
Next Steps: 30 / 60 Days
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You never get a second chance
to make a first impression.
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Thank You!
Nancy Schnoebelen Imbs [email protected]
(314) 799-7851 stlpolished.com
