Body assign.docx

7/27/2019 Body assign.docx

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ABC Motors Co Ltd(its constituents)

ABC Motors Co Ltd is best known for its sales of Nissan, Alfa Romeo, Fiat, and Porsche vehicle brands

along with UD trucks and Yutong buses. Since its establishment in 1985, the Company has ranked among

the top sales performers in the vehicles market and has received numerous awards on its Sales

Performance, after sales, service and Spare Parts facilities, winning the Nissan Gold Prize Award onseveral occasions, the Nissan Global Award 2005 and 2007. ABC Motors is the No. 1 company, both as a

Brand Leader and in terms of overall market share of motor vehicles sold in Mauritius during the year.

ABC Motors has been the market leader for the past 16 consecutive years!

To understand how this particular organization works, a good grasp at its organizational chart is very

important. It is worth pointing out that the former is one of the nine branches of ABC AUTOMOBILE

DIVISION. ABC Motors Co Ltd has fifteen departments under its control and each of which is assigned

one or more leaders be it in form of manger, head, executive or broker. Its core activities are car sales,

spare parts sales, vehicle painting and diesel service for heavy duty vehicles such as buses among others.

Its other activities are purely managerial to ensure its proper running. Below is the list of all the

departments that work in tandem with one another under the ABC Motors Co Ltd.

ABC Motors Co Ltd

1. HCV department2. Sales-Premium3. Sales-Plc4. Finance5. DSD6. SDD7. Service8. Body and Paint9. Spare parts10.Customer Satisfaction11.HR department12.Marketing department13. IT department14.Customs department15.Admin-Maintenance

There are at least three hundred workers in the ABC Motors Co Ltd branch alone, among the total of six

hundred and fifty working in the ABC Automobile Division. Now, the backbone of this particular


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organization is now known to us and we can proceed towards understanding how they communicate

among themselves. The need for this insight is because without any form of communication in the

organization it is impossible to give the right directive or response to the appropriate person, which will

ultimately lead the company to lose money. So, first let us find out what types of communication really

exist.

A brief description of some of the branches.

Sales premiumIt is the department which involves the sale of NISSAN branded vehicles such as the Qashquai, X-trail,

Juke, 370Z among others.


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WAYS OF COMMUNICATION.....


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From the list 1.0 all the departments are considered to be on the same level and hence, their

communication is a lateral one, though it can also be two way, informative and persuasive. However,

the communication types described above are either verbal or non-verbal. So, let us assess some

examples where we can point out the different forms of communication so as to better show their

importance.

The organization does one meeting every two months to analyze its situation and propose both short-

term and long-term solutions accordingly. This meeting involves mainly verbal communication in which

all the participants(generally managers, executives, heads and broker) voice out their situation, queries,

proposed solution or even follow-up from previous meetings. This meeting involves two way

communication between the executive director, general manager and those controlling the fifteen

departments. That is, they exchange their thoughts, ideas and feelings which are appropriate to the

topic of discussion. It can also be of informative kind, since the ideas or thoughts brought forward are

usually accompanied by proofs, written explanation, presentation or diagrams. The follow up to any

meeting can be communicated via the electronic mail or it can also be another meeting.

General information is conveyed to all departments by means of written communication, that is,

through their yearly magazine, employee's handbook, HR news, CS News. The above mentioned mean is

periodic, hence, for communicating changes, arrivals, departures, urgent meetings, in short, unexpected

notices, the use of electronic- mail is done. Moreover, if the recipient(s) does not have access to the

mail, a notice board is used to display the information or directive.

There is also some committees set up specifically to address the workers' queries or in other words

facilitate their communication to the concerned level or person. This was ABC Motors Co Ltd's attempt

to ease their communication flow from the inside of the company. An example can be of their grievance

procedure: a worker having some queries on their floor level reports to his/her supervisor, if no

satisfaction of the situation is concluded by that worker, it is brought to the department manager to

respond to his/her query. However, if even then no satisfaction is experienced by that worker, the

situation is reported to the Human Resource manager, and the last level where he/she can express

his/her query is the general manger. During this flow, the communication is often verbal on the lower

levels, but, if the matter reaches upper levels, then the communication becomes a written formal

request ,which is kept for record or further investigation.

The communication flow is not meant to be disrupted at all but it happens when barriers arise from the

worker themselves or by external factors. For the first factor of communication barrier, it can be due tomisinterpretation, that is the communication is done well and one of the participants has got little

information from which many types of thoughts can be deduced or the given information can simply be

misunderstood. These are often spread in form of rumors or gossip topic in the office or office

compound. This is very harmful to the effective productivity of the company, since it encourages

conflicts between levels of inside levels and loss of time, leading to no dedication to their work. On the

other hand, the external factors contributing to the communication barriers can be due to natural


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hazards like thunderstorms, cyclones, and earthquakes among others where the organization cannot

afford to risk their workers to work in those conditions. This can lead to many complications such as

delayed arrival or departure of consignments or clusters of rescheduled meetings. However, it can also

be due to technical faults, whereby it prevents the communication to take place, such as faulty office

server. They both have the same effects as the information/communication being misinterpreted. If the

communication barriers are removed it can greatly improve the communication flow and ultimately, the

productivity of the organization. To see out the problem, ABC Motors Co Ltd has set up its performance

management system which takes place twice every year.

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