Bo p may2013_devroundtable
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BoP Kenya Study Findings -‐ For Devs
iHub Research & Research Solutions AfricaMay 2013
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BoP• We used $2.50/day/person income line and adjusted
for purchasing power parity (PPP) in 2006 prices. This comes to a poverty line of approximately 2,646.20 Kenyan Shillings per person per month.
• Also used Living Standards Measure (LSM) to categorize and screen our respondents.
• The two methods supported each other and all those categorized as BoP fit both requirements ($2.5/day/person/PPP) and LSM (category 1 -‐ 10).
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Summary of targeted and achieved survey outputs
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Key informant interviews
Focus group discussions Face-‐to-‐face interviews
Desk research
Diaries
Data Sources:
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Major Findings
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Demographics
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NaWonal PopulaWon Pyramid
!
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LiXle Sharing of Handsets
• 93% had 1 mobile phone
• 65% do not share their handset with anyone else in the household
• 32.6% had more than 1 SIM card
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Mobile Service Providers
Our study
Safaricom..........94.8%
Airtel.................22.2%
Essar Yu.............13.3%
Orange...................4%
NaWonal Market Shares
Safaricom........65.3%
Airtel...............15.3%
Orange............10.6%
Essar Yu...........8.7%
Source: CCK 2012 (Quarter 3 Report)
30% use more than 1 MSP
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Why Safaricom?
Others:
-‐ Cheaper services
-‐ Free talk Wme/SMS
Safaricom:
-‐ “Most of my friends are on the same network.”
-‐ NaWonal network coverage
-‐ M-‐Pesa!! (68% of respondents)
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AddiWonal Services Desired
0%
8%
15%
23%
30%
28%
22%
19%
12%11%
5%
4%
Health infoEducational info
Gov/CDF infoOther
Agri infoJob adverts
Business/commodity prices
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Phone FuncWonaliWes
• Calculator (97%)
• Alarm (94%)
• Clock (93%)
• Torch/flashlight (50%)
• Web browser (42%)
• QWERTY keypad (15%) -‐-‐> “smart” phones?
66% prefer their current phone because it has “all the funcWonaliWes I need.”
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Phone AcWviWes/Services
• 100% make/receive calls
• 82.7% send/receive SMS
• 78% send/receive money via mobile (higher than country-‐wide usage, ~ 50%)
Source: Anjana Ravi and Eric Tyler. Savings for the Poor in Kenya May 2012..
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Mobile Internet usage25.3% of BoP browse the Internet on their mobile handset.Surprising? Or not...
In the latest CCK report (Q1 2013), for the quarter ending in Dec 2012, 40% of Kenyans were accessing Internet.
99% of Kenyan Internet users access via mobile GPRS/EDGE or 3G.
Further, many MNOs offer special deals:
Essar Yu -‐ free Facebook browsingOrange Kenya -‐ free Wikipedia access !
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Mobile Internet (conWnued)
0%
7.3%
14.5%
21.8%
29.0%
Internet browsing on mobile handset
19%
29%
Urban Rural
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$ making potenWal via mobile
• 83% of those who had earned money by having a mobile phone did so by directly geong more work because they were more “reachable.”
• BUT only 22% of all study respondents said that they had earned money through the use of their mobile phone.
• It seems that microwork has sWll yet to reach the BoP in Kenya.
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Phone Expenses
• 75% afford airWme through income from their businesses or formal employment;
• About half get their airWme from someone else (employer, parents, relaWves, spouse).
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Forgone items
• 21% of respondents had foregone some usual expenditure in order to reload their mobile phone with airWme.
• On average, those that do, forgo approx. 72 Ksh (86 US cents) a week. (max 999 ksh, min 10 ksh).
• Most people forgo food stuff, or bus fare.
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Charging of Mobiles
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Awareness of ServicesCalling
MM Transfer
SMS
Airtime borrowing
Tracking lost phones
Commodity prices
Internet Bundles
Bonga Points
Skiza tunes
0% 25.0% 50.0% 75.0% 100.0%
0%
0%
1%
5%
16%
92%
98%
98%
100%
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Methods of Learning About Products
• 41% had learned of M-‐Pesa from the TV and/or radio. Other than TV/radio, awareness of a service/product largely came from relaWves and friends.
Source: Internews Dadaab Report 2011.
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Actual Usage
• In terms of actual use,
• calling (100%),
• SMS (85%),
• M-‐Pesa (84%), and
• borrowing of airWme (73%) were used by the greatest number of people at the BoP.
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To Discuss:
• How relevant is this info for you as a mobile service developer?
• How many of you have gone to the field/interact regularly with BoP users? Why/why not?
• Do these findings match your experience?
• Is there other informaWon that would be useful for you as a developer for the BoP?
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Thank you!
Comments & SuggesWons appreciated.
AngelaC: [email protected]
JasperG: [email protected]
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