BO COE TCS Presentation AOL
Transcript of BO COE TCS Presentation AOL
© Tata Consultancy Services ltd.
TATA Consultancy Services
Business Objects CoE
Presentation To
AOLMay 2007
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Agenda
Drivers for Management Dashboards
• Business Objects Dashboard Management XI
• TCS BI Practice Capabilities
• TCS Business Objects CoE Capabilities
• Case Studies
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Does your organization have access to information it needs to make better decisions?
When you need it?
Specific to business needs?
In an easy to understand format for everyone?
Need for Information Access
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Drivers for Performance Management Today
Source:
Over 50% of business users found it difficult to very difficult to get the
information they need
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Dashboards deliver value Access information easily for better decision making
Have transparency into business performance
View summarized information relevant to user needs
Dashboards are critical in performance management
Dashboards Provide the Information Access
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Enterprise Performance Management (EPM) is a continuous process
Establish goals based on strategies
Measure goals with metricsMonitor measurementsAnalyze exceptions & impactDecide then act
Dashboards Enable Performance Management
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Business Drivers High impact visualization of key metrics Intuitive user interface and navigation Ability to manage and monitor metrics effortlessly Actionable analyses Easy to change dashboards
Technology Drivers Easy dashboard building capabilities Flexibility as the needs of an organization change Security to ensure proper user access Scalable for a growing enterprise Integration with enterprise information portals Integration to leverage existing BI investments
What do dashboard users want?
Drivers for Dashboards
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Agenda
• Drivers for Management Dashboards
Business Objects Dashboard Management XI
• TCS BI Practice Capabilities
• TCS Business Objects CoE Capabilities
• Case Studies
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Build dashboards and scorecardsAlert end-users with changes in
KPIsAdvance performance
management needs with analytic engines
Set Analysis Predictive Analysis Process Analysis
Customize performance management applications
Performance Management Products
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Monitor business performance Define critical performance metrics across the
enterprise Track metrics over time to identify trends and
exceptions Avoid unpleasant surprises and manage exceptions
through advanced alertsUnderstand business drivers
Gain extreme insight through interactive, advanced visual analytics
Move from interactive metrics to detailed Analysis Advance insight with powerful analytics
Deploy personalized dashboards Empower users to personalize views without IT
Intervention Extend insight via dashboards to individuals or
groups Leverage the industry’s most trusted business
intelligence platform
Provide visibility across the organization
Business Objects Dashboard Manager XI
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Define critical performance metrics across the enterprise
Flexible metric management Customizable calendars for metric
management
Track metrics over time to identify trends and exceptions
Time is an important dimension Pre-built calendars or your custom calendars
Avoid surprises and manage exceptions with advanced alerts
Alert users via e-mails and dashboards Link directly into operational systems to
automate actions
Monitor Business Performance
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Gain extreme insight through interactive, advanced visual analytics
Display analysis and actionable info Choose from catalogue of interactive analytic
templates
Move from interactive metrics to detailed analysis
Understand root causes Drill through with context
Advance insight with powerful analytics Align your organization with Performance
Manager Uncover business drivers and forecast futures
with Predictive Analysis Uncover process inefficiencies with Process
Analysis
Understand Business Drivers
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Empower users to personalize views without IT intervention
Drag-and-drop dashboard building capabilities Personalized and secured content dashboards
Extend insight via dashboards to individuals or groups
Rollout personalized dashboards for individuals or groups
Consistent view of company’s KPIs
Leverage the industry’s most trusted business intelligence platform
Trusted foundation for dashboarding capabilities Integrated from front to back-end
Deploy Personalised Dashboards
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Dashboard Builder Rules Engine
Interactive Analytic TemplatesMetrics Engine
Key Components of Dashboard Manager
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Agenda
• Drivers for Management Dashboards
• Business Objects Dashboard Management XI
TCS BI Practice Capabilities
• TCS Business Objects CoE Capabilities
• Case Studies
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BI Practice Snapshot
Driven by innovation and aspiration
• Leverage TCS Quality Models - CMMi, PCMM, Six Sigma, ISO, BS7799 etc.
• Executing large implementations through Global Delivery Centers – ABN AMRO, GE….
• Ensuring consistent and quality delivery through Practice led Delivery Assurance Groups
• End-to-end service maturity• Productivity Tools• Rigorous internal competency development and
evaluation program (iCALMS)• Global knowledge sharing through KNOWMAX
• Active customer relationships: 215+• Active Projects: 375+• Revenue (Year 2005): $180
M• Revenue (Last 3Q, Y06): $76 M• Consultant Base 4,500• Years of experience
12,000+• Attrition Rate <07%
BI Practice (as of March 2007) Matured Delivery Organization
Depth of Experience
Global Presence
• 33 Delivery Centers in 10 countries• Regional BI Practice Directors in the
Americas, UK and Europe• Regional CoEs and Solution Centers
of BI Technology across the globe
Alliances & Publications• Global Partner Relationship with IBM,
Oracle, Microsoft, NCR Teradata, Informatica, Ab Initio, BO, Cognos, Hyperion, SAS, SAP,…
• Offering Based Joint GTM Strategy• Rewards and Recognition from most
of our partners during 2006• Regular international publications• Regular workshops with customers
and expert groups/institutes
• An architectural framework towards service orientation, encompassing
• Proven BI Solutions- BIDS™• Domain offerings for various Industries• Matured CoEs for focus technologies• model to capture experience, learning
and best practices• Excellence with Technology Maturity
Model (TMM) • New Knowledge Management portal
Vision
Consistently among global top 3
Analysts Exposure• Gartner BI MQ for NA, March 2007• TCS Publication (Issue 5) featuring
Gartner Research, Oct 2006• IDC White paper on Business Analytics
and TCS Positioning, Feb 2006• AMR Report on BI & EPM Service
Provider, Sept 2006• Forrester SOA Wave for NA, Sept 2006• AMR Report on SOA, Sept 2006• Regular Enquiry and Briefing Sessions
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BIDS™ V5 - A Comprehensive Solution based on “Think Big, Build Step-by-Step” philosophy
Modular approach to building solutions Platform independence Well defined guidelines, checklists & standards Flexibility to adapt with other methodologies E-T-V-X criteria re-enforced Best practices from multiple engagements
Business Intelligence for Decision Support
BIDS™ - The Icon of TCS’ BI Capabilities
Matured customizable BI delivery backed by:
Process Solutions Domain Solutions Technology Solutions
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KDDCPM
BIMM
DMC
BIDD
DM DQM
BIPM
BIHC
BIM
View of Management DashboardView of Management Dashboard
BIMSR
BIBP BICM
M2X - Application - Data - Technology
BICC
Upgrade
BIDS™ Process Solutions – Service Mosaic
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BIDS™ Domain Solutions
bBIDS (Banking)Entities – 275; Elements - 2500
iBIDS (Insurance)Entities – 250;
Elements - 2500
tBIDS (Telecom)Entities – 400; Elements - 5000
mBIDS (Manufacturing)Entities – 300; Elements - 3000
rBIDS (Retail)Entities – 150; Elements - 1800 fBIDS (Integrated
Solution for Banking, Fin. Services &
Insurance)Entities – 600; Elements - 5000
Building Blocks
Logical Data Model
Analytical Templates
High-end Analytics
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BIDS™ Technology Solutions
Data Extraction SourcesBespoke ApplicationsLegacy SystemsPackaged Application: SAP, Oracle Apps, Siebel, Retek, JD Edwards, Peoplesoft
Data Integration & CleansingAb InitioBO Data IntegratorIBM DatastageCognos DecisionStreamFirst LogicInformaticaMS DTSOWBIBM QualityStageTrillium
ODS / DW DatabaseDB2 UDBMS SQL ServerNCR TeradataNetezzaOracle
Reporting & AnalysisActuateBusiness ObjectsCognosHyperion InformaticaMicrostrategyMS Analysis & Reporting ServicesOracle BIProclaritySAP BWSASSiebel AnalyticsWeb Focus
Metadata ManagementInformatica SuperglueMetacenterIBM MetaStage ASG Rochade
Technology Maturity Model to Build and Sustain Competency
Benefits Derived through CoE
Shared services & therefore Cost management
Technology Management
Competency & Knowledge Management
Best Practices Management
OthersCognos CPM, ScenarioHyperion PA/HFMKalido Oracle EPB, OFA, OSASAS Enterprise Mineri2 (MDM), Siperian
LeadershipLeadership
Excellence
EstablishedDefined
EmergingMethodology
People
Process
Alliance
Offerings
Assets
Training
Infrastructure
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IDC White paper - Partnering for Successful Business Analytics Projects – Feb 2006
Gartner’s Magic Quadrant for BI – March 2007
Excerpt from AMR’s BI Report – Sept 2006
Forrester’s SOA Report – Sept 2006
…TCS has the clearest SOA strategy
Analyst Views
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Agenda
• Drivers for Management Dashboards
• Business Objects Dashboard Management XI
• TCS BI Practice Capabilities
TCS Business Objects CoE Capabilities
• Case Studies
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CoE Charter
Knowledge Management• Asset (industry practices,
standards, demos) creation• Asset feedback from customers
and delivery teams• Central asset repository with web
based access to delivery teams
Competency Management• Competency Definition for the
technology• Assessment of technology skills
per definition• Plan for competency upgrade• Attract and retain internal skills
through incentives• Hire external talent
Technology Change Management• Technology Tracking• Plan awareness sessions
(webinars, partner events, internal training)
• Learning and Development programs
Offering Strategy• Service offerings for the entire life
cycle of the project• New Offering design, formulation
and rollout• Plan awareness sessions for
sales & delivery teams• Provide pre-sales support
Partner Collaboration• Joint response to market
opportunities• Solutions for joint customers • Industry branding through
customer and partner successes
Delivery Assurance• Well defined methodology• Process oriented approach• Internal community of technology
experts• Access to partner knowledge
base, technology forums
TechnologyCenter of Excellence
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Service Offerings
TACTICAL
OPERATIONAL
• Deployment Strategy & Roadmap• Deployment Architecture Strategy• Solution Assessment• BI Readiness Assessment• Performance Management• Balanced Scorecards• Competency Center Setup
• Program Management• Projects Scoping and Management• Multi-site Rollout• Industry Analytics• Dashboard Management• DW Standardization & Consolidation• Technology Maturity Assessment• Capacity Planning
• Lifecycle Services• Sustenance services• Change Management• Migration and Upgrade Services
STRATEGIC
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Technology, People and Customers
LeadershipLeadership
Excellence
EstablishedDefined
EmergingMethodology
People
Process
Alliance
Offerings
Assets
Training
Infrastructure
Right mix of skills to deliver global solutions to diverse customers
Customers by Industry Verticals Customers by Geography
Technology Maturity Model People by Roles
850+ BOBJ consultants
350+ consultants internally certified on BOBJ products
20+ consultants BOCP certified
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TCS - BOBJ Strategic Alliance
Exploiting partner synergies for value added solutions to customers
Value to Marketplace
➧ Highest commitment to deliver expertise in Strategy, design, implementation and customization
• Global SI partner
• Organization Connect ➧ Complement each others product and process knowledge and extend it to marketplace• Collaborative approach to
implementing projects
• Focus on building competency
➧ Complement each others domain knowledge to deliver best product/solution to clients
• Expand product excellence within the CoE
➧ Leverage TCS’ process maturity and onsite-offshore methodology along with BOBJ’s product expertise
Relationship Highlights
➧ Exchange best practices, product information, enable trainings and certifications to help clients access highest level of capability
• Solution Build ➧ Leverage TCS’ industry and project implementation knowledge with BOBJ’s product and domain knowledge to create value added solutions for our customers
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Some Joint CustomersBanking
Citibank, USABank of America, USAReserve Bank of India, APACStandard Chartered Bank, APAC
Financial Services
Lehmann Bros., UKGE Capital MMF, USAGE Capital Rail Car, USAIrwin Mortgage, USAPrincipal Financial Group, USAExperianGE Commercial FinanceSun America Financial
Manufacturing
Johnson Control Inc, USA
Philips Semi-Conductors, Europe
Eli Lily, USA & UK
Hewlett Packard, USA
Honeywell, USA
Cummins, USA
Cisco, USA
Honeywell, USA
Apple Computers, USAMotorola, USABechtel, USA
Retail
Sommerfield, UK
Littlewoods, UK
Infoco, Belgium
Insurance
Prudential, USA & UKUSAA, USASwiss Re, EuropeAviva, UKHartford P&C
Transportation
British Airways, UKVirgin Atlantic, UKSingapore Airlines, APACPrincess Cruises, USA
Telecom
Cingular Wireless, USANortel. USAHutchison, APAC & UKBritish Telecom, UK
Media & Entertainment
Sony PicturesWarner Brothers20th Century Fox
Utilities
British Petroleum, UKAreva, EuropeNational Grid Transco
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Customer Speak Thank you very much for your hard work to complete this project on time and on budget. We had an aggressive timeline to
complete this project and we were able to meet this with your determination and commitment
- Tamra Lewis, Program Manager, Eli Lilly
TCS is much ahead in understanding technology vis-à-vis other competitors. TCS associates are very enthusiastic at work.
It is a pleasure to work with them
– Hubert Goodman, Director Marketing Support, Cummins
The BI blueprint developed for Gen Re by TCS will become our Bible for future deployment
– Sam Medina, CIO, Gen Re
I want to start off by saying that more than few within Nortel have commented that the TCS design document was the best design document with which we have been associated. This superior document is a result of the good team work that has been facilitated between the wider Nortel team and the talented and focused TCS team. Because the Design Document is so robust, it will serve us all well as we move into the Development Phase of the Field Population Tracking Project
– Larry Webb , IT Director , Nortel Networks
“The TCS Team was outstanding and provided a needed service that was efficient, fast and accurate … Each team member worked in harmony with my full time staff and was able to complete their work on time and with out errors. I would welcome the team you sent me anytime, they were excellent and their work was very good.”
– Charles Hendricks, Sr. Manager Data Warehousing, Irwin Mortgage
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Agenda
• Drivers for Management Dashboards
• Business Objects Dashboard Management XI
• TCS BI Practice Capabilities
• TCS Business Objects CoE Capabilities
Case Studies
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GE COM FIN – Digital CockpitBusiness Case Digitization of the Business Critical Metrics and IT Metrics with analytic
portals for decision making. Integration of Data from different sources, businesses and desktop
reporting environment to eliminate data redundancies/improve productivity. Automation to Eliminate manual data consolidation. Consolidated Customer View – 360 degree view of customer. Analytical reporting with drill deep capability. Departmental Silos for data storage and reporting. Differences in Metrics definition across businesses. Heterogenous Technology platforms & Inconsistent Data
definitions. Data Quality Analytical reporting with drill deep capability.
Challenges
Multiple data sources, platforms & Business Units. Metadata Management (Business/Operational). Agreement on Data/Metric definitions/Reconciliation. Aggregate aware Design. Multiple Data Refresh Cycles . Closed-Loop Intelligence. Write-back Enabling.
SolutionFinalize overall enterprise data warehouse frame work.Multi generation deployment approach. Conform data definitions (Conformed dimensions).Metrics standardization.Data quality assessment.Technical Architecture (Tools/Technology/Processes).Proof of concept (Reports/Application prototype/mock ups)Data architecture design and validation with end users.Onsite – Offshore delivery model.Aligned to 6 sigma methodology (Define/ Architect/ Build/ Test/
Launch/ Post Launch)Complete Automation (Process Scheduling & Auditing/
Auto-reconciliation and Alerts)
Business Benefits Data warehouse as the One stop Shop for all Analytical Needs. Data Integration across Business Processes Data Consistency and Reliability - ”Single source of Truth” Digital Dashboards for Senior Management Reviews Quick-hit projects for incremental business benefits
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Screenshots – Sony Pictures Dashboard POC
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Screenshots – Sony Pictures Dashboard POC
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Screenshots – Sony Pictures Dashboard POC
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Thank Thank you you
The Quest for Excellence in BI…
….is a journey, not a destination.
….and TCS ensures smooth journey.