bms_resume_Nov16

B.BRIGE MOHAN SINGH [email protected]

+91 -9599053065/9840986441Summary

Established track record with 14 years of experience in supporting organizations to efficiently use there IT infrastructure.

Ensuring that IT design of an organization’s allows all of the components, including computers, the network, and software, to fit together and work properly.

Also monitor and adjust the performance of existing networks and continually survey the sites to determine future network needs; as well as support team for enhancements in the implementation of future servers and networks.

Roles and Responsibilities

• Coordinated activities by change management, business continuation, vendor management and problem management for return to service and problem mitigation and assure 24/7 service availability.

• Communicated and work with Project Manager to define metrics, performance goals and risk analysis.

• Made sure the all critical and major incidents are addressed within SLA response and sending out the critical alerts for such incidents.

• Audited major service interruption tickets for appropriate prioritization, technical and business domain accuracy, and service level metrics.

• Collaborated with cross functional teams to analyze, investigate and diagnosis root cause of problems, as well as completion of corrective actions. Engaged at a basic technical level in discussions to evaluate those solutions, and publish Root Cause Analysis (RCA) report.

• Effective and rapid response to major incidents, also chair all major incident and operation review meetings & technical bridges further develop and maintain the service management process.

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KEY SKILLS:

• Strong ability to communicate clearly and appropriately with executive and management level business partners, non-technical end users, technical subject matter experts and vendors.

• Working closely with problem owners, SMEs and other stakeholders to identify problem scope and escalate IT service outages to specialize engineering. Creating statistical reports and performing analysis on a weekly basis for areas of responsibility.

• Performing end-to-end incident management. Responsible for time-critical User Service/ Infrastructure restoration, technical troubleshooting within complex IT systems environment. Working with customers, internal IT and infrastructure teams, third party data providers etc. throughout the service restoration process.

• Providing regular incident and change notifications (planned & unplanned) to impacted lines of business and senior managers with appropriate data including business impact, application affected and relevant details regarding incident resolution.

• Chairing and managing weekly Change Advisory Board (CAB) meetings and Daily Service Review (DSR) meetings. Ensures that all CAB meetings are scheduled and facilitated effectively, including the timely generation and distribution of meeting agendas and minutes.

• Creating and updating Remedy tickets for change and incident management to document monitoring and recovery steps. Capturing incident follow-ups and completing formal post implementation reviews.

• Escalating and communicating in a timely fashion the status of major incidents and problems with IT and business stakeholders including executive management.

• Liaison with Major Incident Managers (MIMs) to track high priority service related incidents and ensure root cause analysis and fault resolution is coordinated and delivered to avoid recurrence of issues.

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Career Path:

KONICA MINOLTA BUSINESS SOLUTIONS INDIA PVT LTD (Gurgaon):(Since 5 Jan 2015)

Working as an ASSISTANT MANAGER – IT Points Job Description Poin

t A

Analyzing the report generated by Druva Server and CA arc serve

Point B

Assisting Executives for technical support and collecting weekly log reports of server fever check from subordinates.

Organizing executives to manage ESSL SERVER of different branches and monitoring daily log activities.

Point C

New Branches Setup, vendor management adhere manage project SOPs and adherence to SOPs in aligning with Security, Safety and Quality

Huda Project-Organized team for implementing CENTRAL NETWORK INFRASTRUCTURE for INDIA TO COMMUNICATE WITH JAPAN SERVERS.

Implemented MPLS in 13 BRANCHES (PAN INDIA PRESENCE).

Point D

FORTINET 100 AND 300D FIREWALL configured and systematized team to manage VPN, static and policy route configuration for branches, policy rule creation based on management requirement

Point E

Rollout – AD, Lync & Administer Mail Implement AT&T, LAN Migration in HO and Branches Disaster Recovery

Point F

Assesses BIN IT Security Policy Twice a year Prepare for KM Audit & fit the gap BIN Status against the

checklist Provide Induction to the employees on IT products.

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POWERCHIP TECHNOLOGIES INDIA PVT LTD: (TECHNICAL MANAGER) July 2002 to 31 December 2014• Designed and implemented network systems for more than 12For IT and Non IT industries — finished all projects on or under budget and ahead ofDeadline, provided client training in network operations.

*Managing technical support team which is responsible for infrastructure services on Microsoft Windows technology* Creating standard server build* Updating servers with latest service packs and hot fixes.* Troubleshooting Active Directory replication problems.* Creating standard process for group policy deployment* Active Directory users and groups management.* Implementation and administration of DNS, DHCP and WINS*configuring FSMO ROLES.* Distribute packages via GROUP POLICY across all the desktops.*Failover Clustering enhancements between two database servers..

• Configuring citrix clients: Program Neighborhood, Program Neighborhood agent and web clients.

Publishing and installing application through citrix presentation server.

Load evaluator between citrix servers to serve application with excellent bandwidth.

Tasks assigned to maintain the thin client setup at “VIVEKANADA VIDYALAYA CHROMPET” 40 PXE clients with 2 DHCP servers are configured with Virtual Operating system.

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INDUSTRIAL SUPPORTS:

MRF: PROJECTS performed in this plant are like; RAID –I implemented in the BANBURY INTAKE PC for data

redundancy. Designed NETWORK LOAD BALANCING for Curing Scada PC.

Emerio Technologies private Ltd :( RESIDENTIAL ENGINEER)

Worked as System administrator, job assigned to perform data backup periodically and configured domain client with efficient permissions to the user. Updating server with latest service pack and hot fixes.

Installed citrix client to the required user, configured VPN client and configured netgear VPN firewall with multiple policies.

Education:• M.Sc. IT from Annamalai university• B.com from Madras University• Certified Microsoft Professional (MCP)• Cisco Certified Network Administrator(CCNA)• Microsoft Certified Technology Specialist(MCTS)-SCCM• Citrix Certified Administrator (CCA)-Course completed.• ITIL foundation course completed

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bms_resume_Nov16

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