BMC Engage 2015: Smart IT, MyIT and the Power of the Service Platform
BMC Remedy and MyIT presentation from Jon Hall
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© Copyright 06/19/2022 BMC Software, Inc 1 BMC Remedy and MyIT: Service Management for the Digital Era Jon Hall Lead Product Manager, Remedy Product Management Oslo, October 2015
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Transcript of BMC Remedy and MyIT presentation from Jon Hall
© Copyright 05/03/2023 BMC Software, Inc1
BMC Remedy and MyIT:Service Management for the Digital Era
Jon HallLead Product Manager, Remedy Product ManagementOslo, October 2015
@JonHall_
© Copyright 05/03/2023 BMC Software, Inc2
Expectations have changed
© Copyright 05/03/2023 BMC Software, Inc3
HOW MANY OF YOU HAVE RECENTLY DONE THIS?
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THE OLD WAY OF DOING THINGS…
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…NO LONGER MATCHES THE NEW
© Copyright 2015 BMC Software, Inc.
According to 100+ IT managers at Fortune 1000 companies, social and mobile technologies, and the consumerization of IT, are having a positive impact on
business:
46%positive impact on
customer satisfaction
44%improved ability to
drive innovation within the business
30%increased revenue
© Copyright 05/03/2023 BMC Software, Inc7
“A growing number of companies are finding their service businesses under threat.The culprits are members of a new wave of digital upstarts that capitalize on…
• changes in technology• customer behavior,• and the availability of data
…to create innovative, customer-friendly alternatives to the services incumbents offer”
© Copyright 05/03/2023 BMC Software, Inc8 BMC San Jose
“Winning approaches will consist of three elements”…
FOCUS ON SERVICE INNOVATION
PERSONALIZE THE CUSTOMER EXPERIENCE
SIMPLIFY THE WAY SERVICES ARE DELIVERED
© Copyright 2015 BMC Software, Inc.
Digital businesses deploy digital services
Mobile-first Intuitive & Intelligent Automated & Data-fueled
Lean-serviced Socially-enabled High speed IT
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Service Management has a critical role to play: Enable and manage digital services
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User-centric design approach
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It’s SMART, BEAUTIFUL and POWERFULRemedy 9.0 is different.
So you can manage complexity, simply.
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Remedy with MyIT
Intuitive mobile apps
Unified service catalogue
Automated, context-aware search
Social collaboration, formless interactions
Service health broadcasts
© Copyright 05/03/2023 BMC Software, Inc14
Transformational personal service for the consumer
SEARCH KNOWLEDGE
BOOK APPOINTMENTS
VIEW SERVICE HEALTH
REQUEST SERVICES
COMMUNICATE & COLLABORATE
PROVIDE KNOWLEDGE
DYNAMICALLY RESPOND
MAINTAIN SERVICE HEALTH
DELIVER SERVICES
RESPOND & INTERACT
Game changing tools for the service provider
#Remedy9 @BMC_ITSM
© Copyright 05/03/2023 BMC Software, Inc15
Giving YOU the power to innovate
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The world’s most innovative companies trust BMC service management solutions…
• 20,000 Customers• 40,000 Community Members• >1000 SaaS Customers• >3 Million MyIT User Licenses To Date• ADDM Growing 3x Faster Than Market
Public SectorBusiness ServicesTelco RetailFinancials CPGHealthcare
