Blueprint for a Tribal Business
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Transcript of Blueprint for a Tribal Business
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Blueprint for a Tribal Business version 2
Jurgen Appelo
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Jurgen Appelo writer, speaker, trainer, entrepreneur... www.jurgenappelo.com
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Work
Management
Organ
ization
Success
Happiness
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Let’s talk about work…
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WHY DO WE WORK?
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hierarchy of needs
https://en.wikipedia.org/wiki/Maslow's_hierarchy_of_needs
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hierarchy of needs
FOOD
https://en.wikipedia.org/wiki/Maslow's_hierarchy_of_needs
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hierarchy of needs
FOOD
HEALTH
https://en.wikipedia.org/wiki/Maslow's_hierarchy_of_needs
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hierarchy of needs
FOOD
HEALTH
FRIENDS
https://en.wikipedia.org/wiki/Maslow's_hierarchy_of_needs
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hierarchy of needs
FOOD
HEALTH
RESPECT
FRIENDS
https://en.wikipedia.org/wiki/Maslow's_hierarchy_of_needs
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hierarchy of needs
FOOD
HEALTH
RESPECT
FRIENDS
SELF
https://en.wikipedia.org/wiki/Maslow's_hierarchy_of_needs
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hierarchy of needs
FOOD
HEALTH
RESPECT
FRIENDS
SELF
https://en.wikipedia.org/wiki/Maslow's_hierarchy_of_needs
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hierarchy of needs
FOOD
HEALTH
RESPECT
FRIENDS
SELF
https://en.wikipedia.org/wiki/Maslow's_hierarchy_of_needs
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Only 1 in 5 employees is truly engaged, heart and soul, in their work. Gary Hamel, What Matters Now
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Most people approach their work in one of three ways: as a job, a career, or a calling. Jonathan Haidt, The Happiness Hypothesis
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job, career, calling
FOOD
HEALTH
RESPECT
FRIENDS
SELF
https://en.wikipedia.org/wiki/Maslow's_hierarchy_of_needs
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job, career, calling
FOOD
HEALTH
RESPECT
FRIENDS
JOB
SELF
https://en.wikipedia.org/wiki/Maslow's_hierarchy_of_needs
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job, career, calling
FOOD
HEALTH
RESPECT
FRIENDS
JOB
CAREER
SELF
https://en.wikipedia.org/wiki/Maslow's_hierarchy_of_needs
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job, career, calling
FOOD
HEALTH
RESPECT
FRIENDS
JOB
CAREER
CALLING SELF
https://en.wikipedia.org/wiki/Maslow's_hierarchy_of_needs
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job, career, calling
FOOD
HEALTH
RESPECT
FRIENDS
WORK-L
IFE
BALANCE
SELF
https://en.wikipedia.org/wiki/Maslow's_hierarchy_of_needs
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job, career, calling
FOOD
HEALTH
RESPECT
SELF
FRIENDS
WORK-L
IFE
BALANCE
HUH?
https://en.wikipedia.org/wiki/Maslow's_hierarchy_of_needs
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The increasingly popular concept of work/life balance is not all that we seek. Ricardo Semler, The Seven-Day Weekend
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work-life balance
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work-life balance
WORK
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work-life balance
WORK
LIFE
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work-life balance
WORK
LIFE
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work-play balance
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work-play balance
WORK
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work-play balance
WORK
PLAY
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work-play balance
WORK
PLAY
PAID
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work-play balance
WORK
PLAY
PAID FREE
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work-play balance
WORK
PLAY
PAID FREE
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work-play balance
WORK
PLAY
PAID FREE
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work-play balance
WORK
PLAY
PAID FREE
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work-play balance
WORK
PLAY
PAID FREE
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work-play balance
WORK
PLAY
PAID FREE
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WHY DO WE WORK TOGETHER?
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tribal leadership
http://en.wikipedia.org/wiki/Tribal_Leadership
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tribal leadership
LIFE SUCKS
http://en.wikipedia.org/wiki/Tribal_Leadership
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tribal leadership
LIFE SUCKS
MY LIFE SUCKS
http://en.wikipedia.org/wiki/Tribal_Leadership
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tribal leadership
LIFE SUCKS
MY LIFE SUCKS
I’M GREAT
http://en.wikipedia.org/wiki/Tribal_Leadership
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tribal leadership
LIFE SUCKS
MY LIFE SUCKS
I’M GREAT
WE’RE GREAT
http://en.wikipedia.org/wiki/Tribal_Leadership
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tribal leadership
LIFE SUCKS
MY LIFE SUCKS
I’M GREAT
WE’RE GREAT
LIFE IS GREAT
http://en.wikipedia.org/wiki/Tribal_Leadership
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tribal leadership
LIFE SUCKS
MY LIFE SUCKS
I’M GREAT
WE’RE GREAT
LIFE IS GREAT
http://en.wikipedia.org/wiki/Tribal_Leadership
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tribal leadership
LIFE SUCKS
MY LIFE SUCKS
I’M GREAT
WE’RE GREAT
LIFE IS GREAT
http://en.wikipedia.org/wiki/Tribal_Leadership
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again: job, career, calling
JOB
LIFE SUCKS
MY LIFE SUCKS
I’M GREAT
WE’RE GREAT
LIFE IS GREAT
http://en.wikipedia.org/wiki/Tribal_Leadership
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again: job, career, calling
JOB
CAREER
LIFE SUCKS
MY LIFE SUCKS
I’M GREAT
WE’RE GREAT
LIFE IS GREAT
http://en.wikipedia.org/wiki/Tribal_Leadership
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again: job, career, calling
JOB
CAREER
CALLING
LIFE SUCKS
MY LIFE SUCKS
I’M GREAT
WE’RE GREAT
LIFE IS GREAT
http://en.wikipedia.org/wiki/Tribal_Leadership
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It is a mission that allows people to go home, look in the mirror, and say, “I did something meaningful today.” James F. Parker, Do the Right Thing
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We must turn a profit while making the world a better place. Richard Branson, Like a Virgin
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com·mu·ni·ty \kə-ˈmyü-nə-tē\ a body of persons of common and especially professional interests scattered through a larger society http://www.merriam-webster.com/dictionary/community
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tribe or community
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I think of Patagonia as an ecosystem, with its vendors and customers as an integral part of that system. Yvon Chouinard, Let My People Go Surfing
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You can also think of it as a magnet that attracts the right people—the right team members, customers, suppliers, and investors—to the business and aligns them. John Mackey, Conscious Capitalism
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stakeholders of the community
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COMMUNITY OF STAKEHOLDERS WITH
A PURPOSE
PRINCIPLE 1
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Let’s talk about organizations…
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WHAT IS AN ORGANIZATION?
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or·ga·ni·za·tion \ˌor-gə-nə-ˈzā-shən\ an administrative and functional structure; the personnel of such a structure http://www.merriam-webster.com/dictionary/organization
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hierarchy containing networks
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hierarchy containing networks
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Hierarchies are brilliant systems inventions […] they reduce the amount of information that any part of the system has to keep track of. Donella Meadows, Thinking in Systems
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Whenever we look at life, we look at networks. Fritjof Capra, The Web of Life
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Human beings have a new way of organizing themselves, via online, distributed networks. At long last, there's an alternative to formal hierarchy. Gary Hamel, What Matters Now
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network containing hierarchies
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network containing hierarchies
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WHAT IS A CORPORATION?
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cor·po·ra·tion \ˌkor-pə-ˈrā-shən\ a body formed and authorized by law to act as a single person and legally endowed with various rights and duties http://www.merriam-webster.com/dictionary/corporation
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old: corporation owns community
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new: corporation serves community
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old: where do we put it?
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old: where do we put it?
?
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old: where do we put it?
?
?
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old: where do we put it?
? ?
?
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old: where do we put it?
? ?
?
?
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old: where do we put it?
? ?
? ?
?
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old: where do we put it?
? ?
?
? ?
?
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old: where do we put it?
? ?
?
? ?
?
?
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old: where do we put it?
? ?
?
? ?
?
? ?
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new: let’s put it everywhere
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NETWORK OF LEGAL ENTITIES OFFERING
SERVICES
PRINCIPLE 2
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Let’s talk about management…
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DO WE NEED MANAGEMENT?
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management vs. leadership
http://en.wikipedia.org/wiki/Good_to_Great
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management vs. leadership
INDIVIDUAL
http://en.wikipedia.org/wiki/Good_to_Great
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management vs. leadership
INDIVIDUAL
TEAM MEMBER
http://en.wikipedia.org/wiki/Good_to_Great
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management vs. leadership
INDIVIDUAL
TEAM MEMBER
MANAGER
http://en.wikipedia.org/wiki/Good_to_Great
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management vs. leadership
INDIVIDUAL
TEAM MEMBER
MANAGER
LEADER
http://en.wikipedia.org/wiki/Good_to_Great
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management vs. leadership
INDIVIDUAL
TEAM MEMBER
MANAGER
LEADER
EXECUTIVE
http://en.wikipedia.org/wiki/Good_to_Great
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management vs. leadership
INDIVIDUAL
TEAM MEMBER
MANAGER
LEADER
EXECUTIVE
http://en.wikipedia.org/wiki/Good_to_Great
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management vs. leadership
INDIVIDUAL
TEAM MEMBER
MANAGER
LEADER
EXECUTIVE
http://en.wikipedia.org/wiki/Good_to_Great
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The distinction now being made between managers as traditional and rational, while true leaders are charismatic, is an idealization which glorifies change itself. Ralph Stacey, Complexity and Organizational Reality
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leadership and governance
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leadership and governance
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leadership and governance
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leadership and governance
MANAGEMENT
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Not to know how to manage is the single largest reason for the failure of new ventures. Peter F. Drucker, Management (Revised Edition)
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Here is my definition of management: The systematic pursuit of desired conditions by utilizing human capabilities in a concerted way. Mike Rother, Toyota Kata
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community with geographical boundary
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community with economical boundary
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WHO APPOINTS MANAGEMENT?
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managers serving stockholders
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Since stockholders own the corporation but are paid last […] it is essential that they have the final say […] on who makes up company management. John Mackey, Conscious Capitalism
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Serving one group at the expense of others leads not only to distrust but to risk to the sustainability of the firm. Robert F. Hurley, The Decision to Trust
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A corporation that fails to see itself as an instrument of its stakeholders will fail. Russell Ackoff, Re-Creating the Corporation
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We need a new way to determine when a company is doing well or badly. One sensible approach is to ask stockholders, employees, clients, suppliers, and community…. Ricardo Semler, The Seven-Day Weekend
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managers serving stakeholders
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constituted leadership and governance
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CONSTITUTED MANAGEMENT FOR ALL STAKEHOLDERS
PRINCIPLE 3
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Let’s talk about success…
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HOW DO ORGANIZATIONS SURVIVE?
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fitness landscapes
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To survive and succeed, every organization will have to turn itself into a change agent. The most effective way to manage change successfully is to create it. Peter F. Drucker, Management (Revised Edition)
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I’ve come to believe that learning is the essential unit of progress. Eric Ries, The Lean Startup
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learning organizations
http://en.wikipedia.org/wiki/The_Fifth_Discipline
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Getting there from here […] will require change that is transformational […] and creative. Chris Argyris, Flawed Advice and the Management Trap
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creative economy
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HOW DO WE LEARN AND CREATE?
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learning through experiments
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learning through experiments
PRACTICES
SUCCESS
FAILURE
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learning through experiments
MISTAKES PRACTICES
FAILURE
SUCCESS
SUCCESS
FAILURE
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learning through experiments
MISTAKES EXPERIMENTS PRACTICES
FAILURE
SUCCESS
SUCCESS
FAILURE
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learning through experiments
MISTAKES EXPERIMENTS PRACTICES
FAILURE
SUCCESS
SUCCESS
FAILURE
LEARNING
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Avoid oversimplifications, like “eliminate failures” or “celebrate failures.” There is an optimum failure rate. Donald Reinertsen, Principles of Product Development Flow
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Since the way ahead is a gray zone, if we want progress, we must experiment. Mike Rother, Toyota Kata
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The three essential steps are: to try new things […] to make failure survivable […] and to make sure that you know when you’ve failed. Tim Harford, Adapt
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SUPPORT FOR LEARNING THROUGH
EXPERIMENTS
PRINCIPLE 4
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Let’s summarize…
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COMMUNITY OF STAKEHOLDERS WITH
A PURPOSE
PRINCIPLE 1
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NETWORK OF LEGAL ENTITIES OFFERING
SERVICES
PRINCIPLE 2
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CONSTITUTED MANAGEMENT FOR ALL STAKEHOLDERS
PRINCIPLE 3
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SUPPORT FOR LEARNING THROUGH
EXPERIMENTS
PRINCIPLE 4
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Let’s talk about happiness…
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Pleasure comes more from making progress toward goals than from achieving them. Jonathan Haidt, The Happiness Hypothesis
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Does employee satisfaction lead to high performance? Probably, but […] it turns out the reverse effect is stronger. Phil Rosenzweig, The Halo Effect
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1
COMMUNITY OF STAKEHOLDERS WITH A PURPOSE
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2
NETWORK OF LEGAL ENTITIES OFFERING SERVICES
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3
CONSTITUTED MANAGEMENT FOR ALL STAKEHOLDERS
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4
SUPPORT FOR LEARNING THROUGH EXPERIMENTS
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Let’s wrap up…
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Community of stakeholders with a purpose Network of legal entities offering services Constituted management for all stakeholders Support for learning through experiments
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