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© Blue Jeans Network, Inc. – 516 Clyde Ave, Mountain View, CA 94043, USA – sales@bluejeans.com – (408) 550-2828 – www.bluejeans.com

Blue Jeans Premium Services

Blue Jeans Premium Services ensure that you have access to qualified resources and advance technical tools when you need them. Blue Jeans Premium Services includes 24X7 technical support by phone, online, and email as well as customer care and additional service options to match your business and technical requirements.

Technical Support With Blue Jeans Premium Services, you have access to Blue Jeans technical support team of experts who are ready to assist you to keep your Blue Jeans service optimized. Benefits of Blue Jeans Premium Support include:

24/7/365 support availability Support requests via phone, online form, or email One hour committed response for severity 1 issues Two hour response for severity 2 issues Priority phone routing to a senior Premium Support domain expert Fast-track escalation path Prioritized critical hot fixes outside of release cycle

Web-Based Tools With Blue Jeans Premium Services, you also have around-the-clock access to Blue Jeans online tools:

An extensive and easily searchable knowledge base Online documentation Online video’s for getting started and troubleshooting

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© Blue Jeans Network, Inc. – 516 Clyde Ave, Mountain View, CA 94043, USA – sales@bluejeans.com – (408) 550-2828 – www.bluejeans.com

Dedicated Customer Support Manager Blue Jeans provides personalized service with a single point of contact for all your technical support needs. Apart from reactive case resolution, your dedicated customer support manager also delivers proactive support with monthly update meetings. Benefits include:

Usage reporting Review feature requests Technical reviews

Dedicated Customer Success Manager You will be assigned a dedicated Customer Success Manager who will help your organization grow adoption of the Blue Jeans video service and ensure that Blue Jeans aligns with your business strategy. Benefits include:

Best practice advice and guidance Virtually led end user & admin training Managed deployment & monthly adoption reviews

Advanced Services Blue Jeans Advanced Services are designed to help you plan, implement, and optimize your company’s video conferencing services to align with your business goals. For customers who want tighter integration with their existing video infrastructure, Blue Jeans offers technical consultation to ensure the success of the integration and implementation.

Meeting Assist Services By request a Blue Jeans specially trained professional can provide assistance service for critical events or meetings.

Benefits include:

Support for 4 hours per month Coordinate a pre-meeting test session Provide best practice advice to ensure optimized audio and video experience Assist participants to join the meeting when needed Real time call statistics Identify issues in meeting and provide mitigation steps towards resolution

For more info, please contact sales@bluejeans.com or cal l (800) 403-9256