Blue Cod Technologies Insurance Outsourcing Solutions Overview
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Transcript of Blue Cod Technologies Insurance Outsourcing Solutions Overview
BLUE COD TECHNOLOGIES, INC.
FREEDOM TO FOCUS ON WHAT MATTERS MOST
Strategic Outsourcing Insurance Solutions Overview
BlueCod.com
Corporate Headquarters - Marlborough, Mass
BLUE COD OVERVIEW
Who We AreBased in Massachusetts, and started in 2000, Blue Cod is a leading provider of Strategic Outsourced Solutions for the Property and Casualty industry.
What We DoThree core competencies: High Value Business Services (BPO) and High Value Technical Services (ITO), Business Applications ( Policy Administration & Business Intelligence)
How We EngageUnderstand our clients Vision, and Strategies - Develop the Right Solution - Provide Expert Service Delivery - Create Long Term Partnerships
Why It MattersAllows customers to focus on insurance markets, products and distribution, while Blue Cod’s experts handle the complexity and cost of back office systems and business processing
Who We HelpBlue Cod boasts 50 customers across the U. S. including start-ups, regional and enterprise-class insurance providers in the Personal Lines (Home and Auto) and Commercial Lines markets.
Blue Cod Technologies, Inc. Confidential
SAMPLE BLUE COD CUSTOMERSStrategic Outsourcing Services CEA FAIR Plan
Lighthouse Property Insurance Corporation
Ohio Mutual Insurance Group
Nationwide Mutual Insurance Company
New Mexico Fair Plan
American Family Insurance Frankenmuth Insurance Foremost Insurance Group Ohio Fair Plan
Narragansett Bay Insurance Company
Frederick Mutual Insurance Group
CSAA (AAA Northern California, Nevada and Utah) & ACA
Maryland Joint Insurance Association
Church Pension Fund Tower Group Companies Commerce West Insurance Connecticut Fair Plan
Arbella Insurance Group Penn National Insurance MAPFRE
Mercury Insurance Group New London County Armed Forces Insurance
Family Security Insurance
FAJUA
Donegal Insurance
Blue Cod Technologies, Inc. Confidential
BLUE COD’SSTRATEGIC INSURANCE
SOLUTIONS
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BLUE COD MANAGED INSURANCE SERVICESBlue Cod Outsourcing Insurance Solutions
BPO Services ITO Services
Business Operations Application Support and Development
Policy Administration Insurance Systems Support
Billing Automation - Lockbox Solutions Conversion and Migration
Customer Services Implementation of emerging technologies
Claims Processing Business Automation Services
Document Management Services Custom Application Development
Underwriting Infrastructure Support
Catastrophe (CAT) Services Experienced insurance technical professionals
Constant Call Center Solutions Class A infrastructure
Five-Tier back-up strategy
IT Hosting Solution
Strategic Outsourcing Insurance SolutionsCoastal Homeowner •CEA • FAIR Plan • Assigned Risk Auto • Auto • Commercial • Farmowners • Disaster Recovery
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BLUE COD INTRODUCES
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ISB POLICY ADMIN SOLUTION PARTNER
Stingray Policy Admin Platform
• 100% Web based Modular & Componentized Policy Processing, Billing, Claims & Quoting
• Low Monthly Solution “in a Box” subscription pricing
• Proven Stability, Scalability & Speed to Market
7Blue Cod Technologies, Inc. Confidential
ISB STRATEGIC DATA SOLUTION PARTNER
4Sight Business Intelligence (BI)
• Database Warehouse Solution delivering CEO and Executive level analytics reporting
• 80+ pre-configured reports with customizable executive level dashboards and score cards
• Ease of implementation with “off the shelf” Software
8Blue Cod Technologies, Inc. Confidential
CONSTANT COVERAGE SOLUTION – STRATEGIC OUTSOURCING SOLUTIONS (SOS)
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Constant Coverage provides P&C Insurance clients with instant access to Call Center & Operational resources to meet their ever changing business demands.
Our Solution includes Catastrophe Event Coverage, Business Operations Continuity & Strategic Outsourcing Overflow Services that enable clients to deliver continuous policyholder support
Our Business Process Outsourcing (BPO) service offer customers a turnkey low cost solution that provides 24/7 automated access to a team of onshore P&C industry certified professionals.
Blue Cod Technologies, Inc. Confidential
BLUE COD’S VALUE PROPOSITION FOR PI’S/CEA
CEA is Core to our business and our growth plans
Staffing•BCT assigns its best and brightest business and technical people to work on the CEA business.
Compliance•BCT has developed CEA expertise: •Resulting in efficiency and competency in the unique CEA business and technical requirements
− Reporting, event handling, CAT preparedness, and CEA processing compliance.
Enhancements•New enhancements and major upgrades are welcome.•Drive revenue and establish our value proposition to our clients
Insureds•Blue Cod is paid by policy count by the PI’s: Retention and growth are critical•Quality service to Insureds is a key lever to maintain and enhance our revenue opportunity
10Blue Cod Technologies, Inc. Confidential
BLUE COD CITIZENS TAKE OUT SOLUTION• Blue Cod provides a cost- and time-effective alternative by enabling carriers to delegate back
office operations to BCT’s team of experienced insurance professionals
• BCT provides startups with needed operations, facilities and procedures to effectively assume and manage policies from Citizens.
• Blue Cod’s regional team of licensed and experienced P&C underwriters. Experienced in-house team can manage landslide of newly acquired work which allows carriers to effectively and quickly handle the new business
• UP AND RUNNING IN LESS THAN 90 DAY- By partnering with Blue Cod, carriers are able to plug into the company’s proven Florida Coastal Homeowner framework and instantly begin running their business.
• Blue Cod managed operations supports Starts to free executives from time-consuming and monotonous tasks that could otherwise divert their attention from critical and strategic business initiatives in the early stages of their company.
• Blue Cod can manage day-to-day processing workload for the carrier’s new business in addition to endorsements, renewals and cancellations. Blue Cod can also handled Startup’s first notice of loss (FNOL) and claims processing.
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ACCOUNT MANAGEMENT
Philosophy• Deliver high level of customer service while creating a strategic
partnership with our clients• Seek to earn “Trusted Advisor” status
Approach• Two tiered relationship interface
− Strategic focus − Client service Focus
• Each tier staffed by high value resources− Engagement Managers− Strategic Account Executives
• Coordinated effort for holistic relationship− Each reliant on the other for key inputs and outputs− Will work separately and jointly depending on specific client need
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THE LEADING PROVIDER OF OUTSOURCING INSURANCE SERVICES
FOR THE PROPERTY & CASUALTY INDUSTRY
FREEDOM TO FOCUS ON WHAT MATTERS MOST
BLUE COD TECHNOLOGIESBLUECOD.COM
13Blue Cod Technologies, Inc. Confidential