Block Diagramming A Training Presentation By Brad Lewis.

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Transcript of Block Diagramming A Training Presentation By Brad Lewis.

  • Slide 1
  • Block Diagramming A Training Presentation By Brad Lewis
  • Slide 2
  • 29 March 2006Block Diagramming2 Presentation Agenda Block diagrams defined Brainstorming exercise The nuts and bolts of block diagrams How to construct a block diagram Examples of block diagramming Application exercise Presentation summary Readings list
  • Slide 3
  • 29 March 2006Block Diagramming3 Block Diagrams Defined A block diagram: Is a simple, specialized, high-level type of flowchart. Provides a quick and uncomplicated overview of a process. Is used to design new processes or to simplify and understand existing processes. Is a starting point for process improvement.
  • Slide 4
  • 29 March 2006Block Diagramming4 Brainstorming Exercise How can block diagrams be used in our organization? Examples: Organization Chart Process Development Team Quality Improvement Team
  • Slide 5
  • 29 March 2006Block Diagramming5 The Nuts and Bolts of Block Diagrams Elongated circles are used to represent start and stop points. Start Stop
  • Slide 6
  • 29 March 2006Block Diagramming6 The Nuts and Bolts of Block Diagrams Rectangles or blocks are used to represent process steps. The first word in the block should be a verb that describes the action taken in the step. For example: Prepare Invoice
  • Slide 7
  • 29 March 2006Block Diagramming7 The Nuts and Bolts of Block Diagrams If conditional statements are necessary, start the steps label with if instead of a verb. For example: If payment not yet received, prepare a second invoice
  • Slide 8
  • 29 March 2006Block Diagramming8 The Nuts and Bolts of Block Diagrams Arrows are used to represent the relationships between process steps and/or information flows. Both full-line and dotted-line arrows may be used to denote two different types of flows or connections.
  • Slide 9
  • 29 March 2006Block Diagramming9 How to Construct a Block Diagram 1.Identify the process to be diagrammed. 2.Have relevant individuals to describe the process to you. 3.If possible, walk through the process to verify the accuracy of these descriptions. 4.Make note of which individuals play what roles.
  • Slide 10
  • 29 March 2006Block Diagramming10 How to Construct a Block Diagram 5.Begin diagramming by labeling the diagram and indicating the start point. 6.Map the process steps in the order in which they occur. 7.Connect process steps with arrows to denote relationships between steps and/or information flows.
  • Slide 11
  • 29 March 2006Block Diagramming11 How to Construct a Block Diagram 8.Map the stop point to represent the end boundary of the process. 9.If desired, indicate the key individuals responsible for each process step. 10.If possible, again walk through the process to verify the accuracy of the diagram.
  • Slide 12
  • 29 March 2006Block Diagramming12 Examples of Block Diagrams in Use A block diagram of a companys hiring process 1. Recognize Hiring Need 2. Approve Request to Hire 3. Provide List of Internal Candidates 4. Interview Internal Candidates 5. If Candidate is Suitable, Go to Activity #10 6. Conduct Outside Search 7. Screen Candidates 8. Interview Candidates Start 9. Prioritize Candidates 10. Submit Employment Offer 11. Wait for Acceptance to Offer 12. Introduce New Employee to the Company End
  • Slide 13
  • 29 March 2006Block Diagramming13 Examples of Block Diagrams in Use A block diagram of step 8 in the companys hiring process Start 1. Invite Candidate to Interview 2. Schedule Interview Date and Time 3. Conduct Informal Interview Over Lunch 4. Conduct Formal Interviews 5. Administer Employment Test 6. Obtain References End HR Director Manager and Direct Supervisor Manager and HR Director HR Director Process StepsKey Participants
  • Slide 14
  • 29 March 2006Block Diagramming14 Examples of Block Diagrams in Use An organizational chart of a real estate brokerage President/CEO Chief Operating Officer VP of Sales VP of Operations VP of Business Development VP of Client Services VP of Business Services Director of Career Development Director of Business Development Modesto Sales Manager Riverbank Sales Manager Stockton Sales Manager Manteca Sales Manager Turlock Sales Manager Merced Sales Manager Fresno Sales Manager Commercial Sales Manager
  • Slide 15
  • 29 March 2006Block Diagramming15 Application Exercise Problem Statement It is a Friday afternoon in May, and a three- day weekend is fast approachingMonday is a national holiday. Plus, the weather is finally becoming sunny and warm. What does that mean? Barbecue time! Construct a block diagram for a barbecue with friends.
  • Slide 16
  • 29 March 2006Block Diagramming16 Application Exercise Solution A block diagram of a barbecue with friends 1. Decide to Have a Barbecue 2. Develop Invitation List 3. Telephone Guests 4. Develop the Menu 7. Set Up the Eating Area 8. Cook the Food Start 9. Eat the Food 10. Do the Dishes End 5. Buy Food and Supplies 6. Prepare Food 11. Clean Up Outdoors
  • Slide 17
  • 29 March 2006Block Diagramming17 Presentation Summary A block diagram is a simple, high-level type of flowchart that provides quick understanding into an organizations processes. Block diagrams are the starting point to business process improvement; they may also be used to design new processes.
  • Slide 18
  • 29 March 2006Block Diagramming18 Presentation Summary Most organizations use block diagrams to illustrate their internal hierarchy (organizational charts). Block diagrams may also be used in organizations by process development teams or process improvement teams.
  • Slide 19
  • 29 March 2006Block Diagramming19 Presentation Summary Constructing a block diagram involves walking through the process to verify the diagrams accuracy. Where applicable, organizations should indicate in the diagram who the key participants are in each step of the process.
  • Slide 20
  • 29 March 2006Block Diagramming20 Readings List Harrington, H. J. Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness (San Francisco: McGraw- Hill, 1991). Juran, J.M., Frank M. Gyrna, and Richard S. Bingham, Eds. Quality Control Handbook, Ed. 3 (San Francisco: McGraw-Hill, 1974).
  • Slide 21
  • 29 March 2006Block Diagramming21 Readings List Bohl, Marilyn. Flowcharting Techniques (Palo Alto: Science Research Associates, Inc., 1971).
  • Slide 22
  • 29 March 2006Block Diagramming22 Readings List The following websites also contain a cursory level of information on block diagrams: http://www.asq.org/glossary/b.html http://en.wikipedia.org/wiki/Block_diagram http://thequalityportal.com/q_block.htm http://web2.concordia.ca/Quality/tools/3blo ckdiagram.pdf