Blinking Lights h407

8/6/2019 Blinking Lights h407

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Blinking lights

The lights on the front of the product indicate the product status. These lights can be on, off, or

blinking (flashing), depending on the status of the product. Blinking lights can indicate error

conditions. They might also indicate that the product is starting up, processing a print job, or charging batteries.

Following are the different lights and buttons on the product control panel.

Figure 1: Lights and buttons on the control panel

1 - Cancel light

2 - Resume button

3 - Resume light

4 - Battery charging light

5 - Left Cartridge light

6 - Right Cartridge light

7 - Power button

8 - Power light

The following sections describe the most common issues related to the light patterns on your

product. Find the issue related to the blinking lights pattern you are experiencing, and then

follow the steps to resolve the issue.

Show all | Hide all

Issue: The Power light blinks

The following light pattern displays on the product control panel:

y Resume light : Off

y Left Cartridge light : Off

y Right Cartridge light : Off

y Power light : Blinking



Figure 2: The Power light blinks

Cause

The product is printing.

Solution

No action is required when the Power light blinks. The product is printing.

Issue: The Power light, Resume light, and Left and Right

Cartridge lights cycle

The Power light, Resume light, and Left and Right Cartridge lights cycle. The following light

pattern displays on the product control panel:

y Resume light : Cycle

y Left Cartridge light : Cycle

y Right Cartridge light : Cycle

y Power light : Cycle

Figure 3: The Power light, Resume light, and Left and Right Cartridge lights cycle

Cause

The product is turning on.



Solution

No action is required. The product is turning on.

Issue: The Resume light is on or blinks, the Right Cartridge

light blinks, and the Power light is on

The Resume light is on or blinks, the Right Cartridge light blinks, and the Power light is on. The

following light pattern displays on the product control panel:

y Resume light : On or blinking


y Right Cartridge light : Blinking

y Power light : On

Figure 4: The Resume light is on, the Right Cartridge light blinks, and the Power light is on

The Resume light is on, the Right Cartridge light blinks and the Power light is on. The message

'Replace Ink Service Module As Soon As Possible ' might display on the computer.

OR

Figure 5: The Resume light blinks, the Right Cartridge light blinks, and the Power light is

on

The Resume light blinks, the Right Cartridge light blinks, and the Power light is on. The message

'Replace Ink Service Module Immediately ' might display on the computer.

Cause



There is an issue with the ink service module.

Solutions

IMPORTANT : Follow these solutions in the order presented to resolve the issue.

Solution one: Replace the ink service module and reset the product

Follow these steps to replace the ink service module and reset the product.

Step one: Replace the ink service module

NOTE: Do not turn the product upside down when removing the ink service module as this

might cause wet ink to flow out of the module. To avoid ink stains on hands or

furniture, wear plastic gloves when removing the ink service module.

1. Disconnect the power cord from the product.

2. If there is a battery in your product, slide the battery release slider to

the left, and then remove the battery. If there is no battery in your

product, skip to the next step to remove the ink service module.

NOTE: The battery is an optional accessory.

3. Figure 6: Battery

4. 5. 1 - Battery

6. 2 - Battery release slider

7. Figure 7: Remove the battery



8.

9. 1 - Slide the battery to the left

10. 2 - Remove the battery

11. Gently turn the product sideways to remove the ink service module.

The ink service module is located on the bottom of the product.

12. Press and slide the notch with a screwdriver, and then rotate the ink service module to the left to remove it.

Figure 8: Press and slide the notch with a screwdriver

Figure 9: Remove the ink service module



13. Remove the new ink service module from the packaging.

14. Install the new ink service module.NOTE: Check to make sure the part number of the ink service module replacement kit is

correct for your product.

15. Place the product back in its normal position, and then reconnect the

power cord.

Step two: Reinstall the battery

If your product has a battery, use the following steps to reinstall it. If your product does not have

a battery, reconnect the power cord to the back of the product, and then proceed to the steps in

this document to reset your product .

1. Slide the battery into the battery slot until the contacts on the battery

align with the contacts in the battery slot.

2. Push the battery into the battery slot until the battery clicks into place.

Figure 10: Install the battery

1 - Slide the battery

2 - Push the battery into the battery slot

3. Reconnect the power cord to the product.



Step three: Reset the product

Follow these steps to reset the product.

CAUTION: Do not reset the product if you did not replace the ink service module. The ink

service module might overflow.

1. Make sure the power cord is reconnected the product.

2. Make sure that the product is on.

3. Press and hold the Cancel button ( ) and the Resume button ( ) for

8 seconds. The Right Cartridge light and the Resume light turn off and

the product is ready to print.

y If these steps resolved the issue , you do not need to continue

troubleshooting.

y If the issue persists , continue to the next solution.

Solution two: Print in Reserve Mode

You can remove the black cartridge and continue printing with only the tri-color cartridge. This

is called printing in Reserve Mode . However, this is a temporary workaround only. The ink

service module needs to be replaced as soon as possible.

NOTE: Printing in Reserve Mode might affect the color results and the print speed.

Follow these steps to remove the black cartridge.

1. W

ith the product turned on, open the cover on the product and wait for thecarriage to stop moving.

2. Lift the cartridge cover, and then gently remove the black cartridge from the

slot.

Figure 11: Remove the black cartridge

3. Press the Resume button ( ) to continue printing.



Issue: The Power light is on and the Resume light blinks

The Power light is on and the Resume light blinks. The following light pattern displays on the product control panel:

y Resume light : Blinking



y Power light : On

Figure 12: The Power light is on and the Resume light blinks

Cause

The product is paused. One of the following might be the cause:

Solutions

Use the following solutions to resolve the issue.

Solution one: Wait for the paper to dry

Wait for the paper to dry.

Solution two: Load paper

The product is out of paper. Follow these steps to load paper.

1. Insert the paper print-side up, and then align it squarely against the paper guide.

2. Adjust the paper width guide so that it fits snugly against the paper.

Figure 13: Insert the paper and adjust the paper width guide



3. Press the Resume button ( ) to continue the print job.

Issue: The Power light is on and the Left Cartridge light blinks

The Power light is on and the Left Cartridge light blinks. The following light pattern displays on

the product control panel:


y Left Cartridge light : Blinking


y Power light : On

Figure 14: The Power light is on and the Left Cartridge light blinks

Cause

The tri-color cartridge needs attention.

Solutions




NOTE: Make sure you reinstall or replace the tri-color cartridge. The graphics illustrate a

different cartridge, but the steps are the same.

Solution one: Remove, inspect and reseat the problem cartridge

Follow these steps to remove, inspect, and reseat the problem cartridge.

1. With the product turned on, open the cover on the product. Wait for the

carriage to stop moving. This should take only a few seconds.

CAUTION: Only remove or install cartridges when the carriage stops moving.

2. Figure 15: Open the cover on the product

3.

4. Lift the cartridge cover, and then gently pull the tri-color cartridge up and out

of the slot.

Figure 16: Remove the tri-color cartridge

5. If there is tape on the cartridge, remove it. Do not remove the copper-colored

strip.

Figure 17: Remove the tape



6. Reinsert the tri-color cartridge into the empty carriage slot at the same angle

you removed it.

Figure 18: Reinsert the cartridge

o Cartridges marked with a triangle go into the left carriage slot.

o Cartridges marked with a square or pentagon go into the right

carriage slot.

7. Close the cartridge cover to secure the cartridge into place.

Figure 19: Close the cartridge cover

8. Close the cover on the product.

y If these steps resolved the issue , you do not need to continue troubleshooting.


Solution two: Clean the problem cartridge contacts

Follow these steps to clean the cartridge contacts.



1. Gather the following items:

o Clean distilled water. Use bottled or filtered water if distilled water is

not available. Tap water can contain contaminants that damage the

cartridge.

o Clean cotton swabs or any soft, lint-free material that will not stick to

the cartridges (coffee filters work well).

o Sheets of paper or a paper towel to rest the cartridge on during

cleaning.

2. Open the cover on the product, and then wait until the carriage is idle and

silent.

3. Disconnect the power cord from the back of the product.

4. Open the cartridge cover, remove the cartridge, and then place it on a piece

of paper with the nozzle plate facing up.

NOTE: Clean the contacts quickly so that the cartridge is not outside of the product for more

than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry

and clog the nozzles.

5. Dip a swab in the clean water and squeeze it to remove most of the moisture.

The swab should be only slightly damp.

6. Clean the cartridge contacts with the damp swab.

CAUTION: Do not touch the ink nozzles.

7. Figure 20: Cartridge contacts

8.

9. Lightly moisten another swab with distilled water, and then squeeze any

excess water from the swab.

10. Use the swab to clean the contacts in the carriage, inside the product.

Figure 21: Clean the contacts inside of the product



11. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or

use a new swab to dry it.

12. Reinsert the cartridge, and then close the cover on the cartridge slot.


14. Reconnect the power cord to the back of the product.

15. Press the Power button ( ) to turn the product on.


troubleshooting.


Solution three: Repeat the reseating and cleaning steps

If the problem is not solved, repeat the reseating and cleaning procedures above.



Solution four: Replace the cartridge

Use the following steps to replace the tri-color cartridge and align the product.

Step one: Replace the tri-color cartridge on the left

Follow these steps to replace the tri-color cartridge.

1. With the product turned on, open the cover on the product. Wait for

the carriage to stop moving. This should take only a few seconds.



3.



4. Lift the cartridge cover, and then gently pull the tri-color cartridge up

and out of the slot.

Figure 23: Remove the tri-color cartridge

5. Remove the new tri-color cartridge from its packaging, and then pull

the colored tab to remove the protective film from the cartridge.

Figure 24: Remove the cartridge from the package

6. Insert the new cartridge into the empty carriage slot at the same angle

you removed the old cartridge. Check the number on the cartridge

cover against the number on the cartridge to make sure you are

inserting the correct cartridge.






9. Wait for the carriage to complete the cartridge initialization routine.

When the cartridge initialization completes, the carriage returns to the

home position on the left side of the product.

Step two: Align the cartridges

Follow these steps to align the cartridges.

1. Make sure that the paper tray contains paper.

2. Open HP Solution Center:

Windows XP: On theWindows taskbar, click Start , click

All Programs , point to HP , and then click HP Solution

Center .

Windows Vista: On the Windows taskbar, click the

Windows icon ( ), click All Programs , point to HP ,

and then click HP Solution Center .

3. Select your product series name, and then click the Toolbox icon.

4. Click the Printer Services tab, and then click Align Print Cartridges

.5. Follow the onscreen instructions to print an alignment page and

complete the alignment procedure.

Issue: The Power light is on and the Right Cartridge light blinks

The Power light is on and the Right Cartridge light blinks. The following light pattern displayson the product control panel:




y Power light : On



Figure 26: The Power light is on and the Right Cartridge light blinks

Cause

The black cartridge needs attention.

Solutions


Solution one: Remove, inspect and reseat the problem cartridge

Follow these steps to remove, inspect, and reseat the problem cartridge.





3.

4. Lift the cartridge cover, and then gently pull the black cartridge up and out of

the slot.

Figure 28: Remove the black cartridge from the carriage slot



5. If there is tape on the cartridge, remove it. Do not remove the copper-colored

strip.


6. Reinsert the black cartridge into the empty carriage slot at the same angle

you removed it.

Figure 30: Reinsert the cartridge



carriage slot.7. Close the cartridge cover to secure the cartridge into place.






troubleshooting.


Solution two: Clean the problem cartridge contacts

Follow these steps to clean the cartridge contacts.1. Gather the following items:



cartridge.

o Clean cotton swabs or any soft, lint-free material that will not stick to



cleaning.


silent.














8.







12. Reinsert the cartridge, and then close the cover on the cartridge slot.





troubleshooting.



If the problem is not solved, repeat the reseating and cleaning procedures above.y If these steps resolved the issue , you do not need to continue troubleshooting.


Solution four: Replace the problem cartridge

Use the following steps in the order presented to replace the black cartridge and align the

cartridges.



Step one: Replace the cartridges

Follow these steps to replace the black cartridge on the right.



CAUTION: Only remove or install cartridges when the cartridge carriage stops moving.


3. 4. Lift the cartridge cover, and then gently pull the black cartridge up and

out of the slot.

Figure 35: Remove the black cartridge

5. Remove the new black cartridge from its package and then pull the

colored tab to remove the protective film from the cartridge.

Figure 36: Remove the cartridge from its package

6. Insert the new cartridge into the empty carriage slot at the same angle

you removed the old cartridge.



Figure 37: Insert the new cartridge






home position on the left side of the product.







Center .










3.

4. Open the cartridge cover, and then gently pull the cartridges up and out of

the slots.Figure 41: Remove the cartridges

5. If there is tape on either of the cartridges, remove it. Do not remove the

copper-colored strip.


6. Reinsert the cartridges into the empty carriage slots at the same angle you

removed them, and then close the cartridge cover.

Figure 43: Reinsert the cartridges





carriage slot.





troubleshooting.


Solution two: Clean the cartridge contacts

Follow these steps to clean the cartridge contacts.

1. Gather the following items:



cartridge.o Clean cotton swabs or any soft, lint-free material that will not stick to



cleaning.




silent.












8.







12. Reinsert the cartridge into the slot, and then close the cover on the cartridge

slot.







troubleshooting.



If the problem is not solved, repeat the reseating and cleaning procedures above.



Solution four: Replace the cartridges

Use the following steps to replace and align the cartridges.

Step one: Replace the cartridges

Follow these steps to replace the cartridges.



CAUTION: Only remove or install cartridges when the cartridge carriage stops moving.


3.

4. Lift the cartridge covers, and then gently pull the cartridges up and out

of the carriage slots.

Figure 48: Lift the cartridge cover, and remove the cartridges



5. Remove the new cartridges from their packaging, and then pull the

colored tabs to remove the protective film from the cartridges.

Figure 49: Remove the cartridges from their packages

6. Insert the new cartridges into their appropriate slots at the same angle

that you removed the old cartridges. Check the number on the cartridge

cover against the number on the cartridge to make sure you areinserting the cartridge into the correct slot.



carriage slot.

Figure 50: Insert the new cartridges

7. Close the cartridge covers on both carriage slots to secure the

cartridges into place.

Figure 51: Close the cartridge covers






home position on the left side the product.







Center .




3. Select your product series name, and then click the Toolbox icon.

4. Click the Printer Services tab, and then click Align Print Cartridges .

5. Follow the onscreen instructions to print an alignment page and

complete the alignment procedure.

Issue: The Power light is off and the Resume light blinks

The Power light is off, and the Resume light blinks. The following light pattern displays on the

product control panel:






y Power light : Off

Figure 52: The Power light is off and the Resume light blinks

Cause

The light pattern indicates that there is a paper jam or a paper motor stall.

Solutions

Follow these solutions in the order presented to clear the paper jam.

Solution one: Clear the paper jam

Follow these steps in the order presented to resolve the paper jam.

Step one: Remove loose paper from the tray

Remove any loose sheets of paper from the input tray and the output tray.

CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the

front of the product can damage the print mechanism.Step two: Clear the paper jam from the output slot

Follow these steps if the paper is jammed in the output slot.

1. Disconnect the USB cable from the back of the product.


3. Grasp any jammed paper, and then pull the paper out towards you.

CAUTION: Remove the paper carefully. If the paper tears, part of it might remain inside the

paper path and damage the product. Carefully remove all traces of paper that you

can find.

4. Figure 53: Gently remove the jammed paper



5.

6. Reconnect the power cord to the back of the product. The product

turns on automatically.

7. If the product does not automatically turn on, press the Power button (

) to turn it on.

Step three: Clear the paper jam from the front of the printer

Follow these steps to remove paper jammed from inside the product.

1. Open the cover on the product.

Figure 54: Open the cover on the product

2. Remove any jammed paper from the front of the product.



can find.


Figure 55: Close the cover on the product



Step four: Make sure the carriage can move freely

Follow these steps to make sure that the carriage can move freely.

1. With the product turned on, open the cover on the product. The

carriage might try to move into the access area. If so, allow the

carriage to move to that position.Figure 56: Open the cover on the product

2. With the product turned on, disconnect the power cord from the back

of the product.

3. Disconnect the power cord from the power source or electrical outlet.

WARNING: You must disconnect the power cord to move the carriage by hand and reset the

paper feed mechanism without risk of electrical shock.

4. Check for any paper or object that might be restricting the carriage.

CAUTION: If the paper tears when you remove it from the rollers, check the rollers and whee

for torn pieces of paper that might remain inside the product. If pieces of paper

remain in the product, more paper jams can occur.

5. Reach inside the product, and then manually move the carriage.

Figure 57: Manually move the carriage



o If the carriage is stuck on the right side of the product ,

move the carriage to the left side of the product.

o If the carriage is stuck on the left side of the product , move

the carriage to the right side of the product.

o If the carriage is stuck in the middle of the product , move


6. Remove any loose paper or obstructions found.

7. Make sure that the carriage can move freely across the width of the

product. Gently push the carriage to the left and then to the right.



10. Reconnect the power cord into the electrical outlet.


Step five: Print a self-test report

Follow these steps to print a self-test report.


2. Press and hold the Power button ( ).

3. Press the Resume button ( ) four times.

4. Release the Power button ( ). The self-test report prints.

y If these steps resolved the issue , and the self-test report prints , there

is no need to continue troubleshooting. Reconnect the USB cable, and

then try to print again.

y If the issue persists , continue with the next solution.

y If the self-test report does not print , continue with the next solution.



Solution two: Perform a power reset


Step one: Perform a power reset

1. Press the Power button ( ) to turn on the product.

2. With the product turned on , disconnect the power cord from the

rear of the product.

3. Unplug the power cord from the wall outlet.

4. Wait at least 15 seconds.

5. Plug the power cord back into the wall outlet.

6. Reconnect the power cord to the rear of the product.

7. If the product does not turn on by itself, press the Power button ( )

to turn it on.

Step two: Print a self-test report

Print a self-test report to determine if the issue is resolved.

How to print a self-test report





y If these steps resolved the issue , and the self-test report prints ,

there is no need to continue troubleshooting.


y If the self-test report does not print , continue with the next

solution.

Solution three: Service the printer

If you have completed all the steps listed above and are still experiencing a problem, continue to

the Service the printer section at the end of this document.



Issue: The Power light and the Resume light blink

The Power light and the Resume light blink. The following light pattern displays on the product

control panel:





Figure 58: The Power light and the Resume light blink

Cause

There is either a paper jam or a carriage stall, or an unsupported USB device or

hub might be connected to the product.

Solutions

Follow these solutions to resolve the issue.

Solution one: Remove the USB device or hub

If an unsupported USB device or hub is connected to the product, remove the USB device or

hub, and then try printing again.y If these steps resolved the issue , you do not need to continue troubleshooting.


Solution two: Clear the paper jam







front of the product can damage the print mechanism.

Step two: Clear the paper jam from the output slot







can find.

4. Figure 59: Gently remove jammed paper

5.




) to turn it on.


Follow these steps to remove paper jammed from inside the product.







can find.







carriage to move to that position.

Figure 61: Open the cover on the product, and wait for the

carriage to stop moving




of the product.


WARNING: You must disconnect the power cord to move the carriage by hand and reset the

paper feed mechanism without risk of electrical shock.






Figure 62: Move the carriage







6. Remove any loose paper or obstructions.







10. Reconnect the power cord to the electrical outlet.






3. Press the Resume button ( ) four times.4. Release the Power button ( ). The self-test report prints.






Solution three: Perform a power reset











to turn it on.










solution.

Solution four: Service the printer



Issue: The Power light blinks, the Resume light blinks, and the

Left and Right Cartridge lights are on

The Power light blinks, the Resume light blinks, and the Left and Right Cartridge lights are on.

The following light pattern displays on the product control panel:


y Left Cartridge light : On

y Right Cartridge light : On


Figure 63: The Power light blinks, the Resume light blinks, and the Left and Right

Cartridge lights are on

Cause



There is a paper jam or a service station stall.

Solutions

Follow these solutions in the order presented to clear the paper jam.

Solution one: Clear the paper jam





front of the product can damage the print mechanism.

Step two: Clear the paper jam from the output slot







can find.

4. Figure 64: Gently remove jammed paper

5.






) to turn it on.


Follow these steps to remove paper jammed inside the product.


Figure 65: Open the cover on the product




can find.







carriage to move to that position.



Figure 67: Open the cover on the product, and wait for the

carriage to stop moving


of the product.


WARNING: You must disconnect the power cord to move the carriage by hand and reset the paper feed mechanism without risk of electrical shock.






Figure 68: Move the carriage









6. Remove any loose paper or obstructions found.




9. Reconnect the power cord to the HP product.

10. Reconnect the power cord to the electrical outlet.













Solution two: Perform a power reset











to turn it on.










solution.

Solution three: Service the printer



Issue: The Power light, the Resume light, and the Left and Right

Cartridge lights blink

The Power light, the Resume light, and the Left and Right Cartridge lights blink. The following

light pattern displays on the product control panel:


y Left Cartridge light : Blinking



Figure 69: The Power light, the Resume light, and the Left and Right Cartridge lights blink

Cause



This light pattern indicates that there is a product error.

Solution


1. Press the Resume button ( ) to print the error code.

2. Press the Power button ( ) to reset the product.

Blinking Lights h407

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