Blessed Are the Peacemakers - Association for Biblical ... · Business Case § U.S. employees spent...
Transcript of Blessed Are the Peacemakers - Association for Biblical ... · Business Case § U.S. employees spent...
B lessed A re t he Peacemake rs
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Biblical Approach
Matthew5:9NLTGodblessesthosewhoworkforpeace,fortheywillbecalledthechildrenofGod.
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What The Survey Says
CPPInc.,publishersoftheMyers–BriggsAssessmentandtheThomas–KilmannConflictModeInstrument,commissionedastudyin2008.Thefindingsalignwithwhatweexperiencewhenworkingwithourclients.
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Business Case
§ U.S.employeesspentonaverage2.8hoursperweekdealingwithconflict.Thisamountstoapproximately$359billioninpaidhours(basedonaveragehourlyearningsof$17.95),ortheequivalentof385millionworkingdays.
§ Thislatterissueisclearlyamajorprobleminthenot-for-profitsector,wherealmosthalf(48%)havebeeninvolvedinaconflictthatledtosicknessand/orabsenteeism.
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What are the main causes of conflict?
1. Personalityclashes/warringegos2. Stress3. Heavyworkloads/inadequateresources4. Poorleadershipfromthetopoftheorganization5. Lackofhonestyandopenness6. Poorlinemanagement7. Lackofroleclarity8. Lackofclarityaboutaccountability
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At what level of your organization do you observe the most conflict? %%
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Types of Conflict 1. Interdependenceconflicts(whenwork
completiondependsontwoormorepeople)2. Differencesinstyle(howtogetitdone)3. Diversity(age,sex,upbringing,denominational
differences)
Romans14:19Sothen,letusaimforharmonyinthechurchandtrytobuildeachotherup.
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9 Ways Managers Can Address Conflict More Effectively
Identify and address underlying tensions before things go wrong
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Provideimprovedwork–lifebalance
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Moreinformalone-to-oneconversationswithpeopletheymanage
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Managetoxicindividuals,whocreateconflict,morefirmly
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Providecounselingforemployeesinconflict
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Raisethesubjectofconflictaspartofeverydaydiscussion
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Developinterpersonalrelationships
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Actasmediators
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Thesinglemostcriticalactivityforeffectiveconflictmanagementis“conversation”
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Recap
1. Identifyandaddressunderlyingtensionsbeforethingsgowrong
2. Provideimprovedwork–lifebalance3. Moreinformalone-to-oneconversationswithpeoplethey
manage4. Managetoxicindividualswhocreateconflictmorefirmly5. Providecounselingforemployeesinconflict6. Raisethesubjectofconflictaspartofeverydaydiscussion7. Developinterpersonalrelationships8. Actasmediators9. Thesinglemostcriticalactivityforeffectiveconflict
managementis“conversation”
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Biblical Approach
1Peter3:11NLTTurnawayfromevilanddogood.Searchforpeace,andworktomaintainit.
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Other Ideas to Consider
§ Campus-widecommunicationtraining§ UseMBTIasatooltounderstanddifferences
§ Delveintobuildingahigh-performanceorganization
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Handbook
Recruitment Process
Performance Review Process Job Descriptions
Communication Process
Training and Development
Employee Relations Programs Employee Relations Programs Employee Relations Programs
Ownership and Board believe in MVV’s value.
President supports without hesitation. Top executives get it.
Overarching support helps ensure achievement
Employees must be part of the process to achieve true foundational support
Legend = Support = Integrate
Legend= Support
MVV Mission Vision Values
foundational
Note: There are 20+ integration points through various HR practices.
Copyright © 2011 In HIS Name HR LLC All right reserved.
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Biblical Approach
Romans12:18NLTDoallthatyoucantoliveinpeacewitheveryone.
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