Blencathra Office Suite C, Upton ... - Always Consult Ltd · Always Consult Ltd. Registered in...

…helping businesses succeed through improved management

and people development

Blencathra Office Suite C,

Upton Magna Business Park, Upton Magna,

Near Shrewsbury, SY4 4TT.

Tel: 0333 444 2467 Mob: 07981 182 531

Email: [email protected] Web: www.alwaysconsult.com

Company number: 6882250 VAT number 106900736

mailto:[email protected]

http://www.alwaysconsult.com/

http://www.cityandguilds.com/uk-home.html

http://www.i-l-m.com/

Tel: 0333 444 2467 or 07981 182 531 Email: [email protected] Web: www.alwaysconsult.com Always Consult Ltd. Registered in England & Wales, 6882250. VAT number 106900736

Overview: Tell me about Always Consult!

We’re all about helping people achieve peak performance. We offer a range of Leadership and

Management, Coaching, Training, Business Enterprise, Advice and Guidance and Children’s Workforce

development programmes and qualifications. We’re proud of our Qualification Centre. Staff can

undertake nationally-recognised, accredited programmes from the likes of the Institute of Leadership

and Management, OCR and new to our portfolio, Edexcel/Pearson.

Meet the team…

Carol Ewels set up Always Consult following a career as a highly

experienced Senior Business Leader. This included more than 20 years’ service with Barclays Bank PLC, working in a variety of management and leadership roles. Her many skills include coaching and developing individuals to achieve their full potential. Carol is passionate about people development and takes professional pride in attaining the highest possible standards. Carol is a qualified assessor in the advice and guidance, customer service, business administration, and management and coaching sectors. Carol is the head of the Qualification Centre and maintains overall responsibility for assessment and quality assurance.

Sheila Henshall is a highly-experienced business advisor who is

SFEDI (Small Firms Enterprise Development Initiative) accredited. She set up her own business after many years delivering external projects for Harper Adams University. Sheila specialises in social enterprise and business start-ups. She is a trained NLP practitioner and also a qualified assessor in advice and guidance. Experienced in training and coaching, customer service enhancements, business performance improvements, target growth and management skills, Sheila enjoys coaching and developing individuals to achieve their full potential and reaches the highest possible standards in her work.

Adrian Pitt has worked with children, young people and adults

for over 20 years. His specialism is supporting those people not in education, employment or training to overcome their barriers. As an experienced practitioner, manager and trainer for the Connexions Information, Advice and Guidance Service, Adrian took his passion for supporting staff in the sector and set up his own company, Develop-meant Training Consultants, in October 2009. He has also managed a Grade “A” awarded NVQ Centre. Adrian brings his knowledge and experience of assessing and internal quality assurance to us.




Training Portfolio

Below is a list of the qualifications and accredited programmes we offer. It’s by no means exhaustive. If your organisation has training needs that don’t feature below, please contact us. We have a team of Associates, from various backgrounds and industry sectors, plus partner organisations we’d be happy to put you in touch with. We can design our delivery bespoke to your requirements.

Advice and Guidance

OCR Level 3 Certificate in

Advice and Guidance

&

OCR Level 4 Diploma in

Advice and Guidance

These courses enable the learner to provide high quality, professional advice and guidance to clients. They provide the learner with practical, transferable career skills and enable the learner’s organisation to provide efficient, effective advice and guidance services to its clients. Our Advice and Guidance courses are relevant to a wide range of professions, for example:

Health & social care Housing Counselling Mentoring Careers advisors Advocacy Human resources Citizens’ advice

This list is by no means exhaustive. Basically, any organisation where staff give advice and guidance directly to clients can benefit from these courses. Always Consult offers two courses in this range, both awarded by OCR, one of the UK’s leading vocational awarding bodies, and accredited onto the Qualifications and Credit Framework (QCF). The Level 3 Certificate in Advice and Guidance is designed for staff who work directly with people, disseminating information and advice within set guidelines together with occasional guidance. To achieve the certificate, learners will need to achieve 12 credits from the mandatory units and a minimum of 9 credits from the available optional units. the Level 4 Diploma in Advice and Guidance will be perfect for people who already have experience of working directly with clients, disseminating information, advice, guidance and formal advocacy. Learners at this level are likely to have relationships with external organisations, and might also have some managerial or training responsibilities.

To achieve the diploma, learners need to achieve 17 credits from the Mandatory units and 20 credits from the available optional units.




Training Portfolio

Apprenticeships

Apprenticeships in Leadership

and Management at

Level 3 and 5

As many businesses will be aware, the Apprenticeship Levy came into effect in April 2017. The Levy is a new tax on businesses with an annual wage bill of £3m or over. From April 2017, all business with a s wage bill over £3m will pay 0.5% of any portion of their wages over this figure through the PAYE system. The money is then put into a Levy account. The money in the account can only be utilised to fund the delivery of apprenticeship training by an approved training provider.

Always Consult are proud to say we are one such provider, registered on the Register of Approved Training Providers (RoATP). As a specialist in Management and Leadership, Always Consult offer two apprenticeship courses designed to upskill your workforce and make your business run more efficiently. The apprenticeship ‘Standards’ that we deliver are government recognised qualifications. The courses have been written by industry with the help of the Institute for Leadership and Management (ILM) and the Chartered Management Institute (CMI). Both courses can be adapted to suit the specific needs of a business or industry.

Team Leader / Supervisor Level 3

This course is ideal for those starting out in management and responsible for the activities, output and performance of a team. The Team Leader/Supervisor Apprenticeship is suitable for individuals who are working in a first line management role. Some of the roles or occupations that this qualification will support are: Supervisor, Team Leader, Project Officer, Foreperson and Shift Manager. The course lasts 12 – 15 months and the training is delivered by our highly qualified staff predominantly in the workplace through 1-2-1 individually tailored training, lectures, webinars and using a wealth of resources available through our e-portfolio system.

Operations /Departmental Manager Level 5

This course is ideal for established managers looking to take the next step in leading and managing larger teams and business units. Level 5 Managers are typically responsible for everything from creating and delivering operational plans, managing projects, leading and managing teams, managing change and financial and resource management. Roles may include Operations Manager, Regional Manager, Divisional Manager, Department Manager as well as other specialist managers. A suitable candidate is someone who manages teams or projects and is responsible for achieving operational or departmental goals and objectives as part of their organisation’s strategy. The course lasts 15 – 20 months and the training is delivered in much the same way as the Level 3 course above. The difference between the 2 courses is that whereas the Level 3 course aims to train the foundations of leadership and management, the level 5 courses expects the individual to have experience prior to the start of the course and will focus at a more strategic level.




Training Portfolio

Careers Courses


Career Information and

Advice


Career Guidance and

Development

Level 4 Diploma in Career Information and Advice: This qualification aims to provide accredited professional development opportunities for those currently working in the career guidance sector and to encourage progression within the industry.

The qualification has a core of Mandatory units which will be applicable to all staff and a wide range of Optional units to allow specialisation as appropriate.

This qualification usually forms a progression route for those wanting to move on to the Level 6 Diploma in Career Guidance and Development or other appropriate Higher Education qualifications.

Level 6 Diploma in Career Guidance and Development: Our “flagship” Careers qualification with OCR, which can be delivered in a number of ways. Careers staff with an existing Level 4 qualification i.e. Level 4 Advice and Guidance (old standards), Level 4 LDSS, can undertake three Mandatory Units from the Level 6. Completion of these Units, prior to May 2014, offers conditional access to the new CPA Register.

Level 4 qualified Advice and Guidance staff (old standards) or Level 4 LDSS staff can undertake all 7 Mandatory OCR Units with us, plus a series of Optional Units and achieve the FULL Level 6 Diploma. We acknowledge prior achievement, experience and competence and, therefore, do not “start from scratch” with existing Level 4 qualified staff.

We can deliver the full Level 6 Diploma to staff who are new to the service, but have extensive advice and guidance experience in previous roles.

A “Skills Scan” is undertaken before staff embark on ANY of our qualifications to ensure they’re on the right level of qualification that is “fit for purpose”.




Training Portfolio

Careers Courses

Careers Theory Needn’t Be

Dreary! One-day workshop

Effective Use of LMI

One-day workshop for IAG staff

How To Sell Your Service”

One-day workshop for IAG staff

Careers Theory Needn’t Be Dreary: Has your staff team’s eagerness for Egan gone down the tubes?! Does their head hurt with Hertzberg?! Do they need a Maslow memory jog?! Can they recall how super Super’s theory is?! Help is at hand! Our “Careers Theory Training Package” consists of a fun one-day workshop covering the major theories of guidance, motivation and change. Staff may wish to sign up as a “refresher” and/or have this CPD opportunity accredited. In which case, they would undertake an assignment and a Professional Discussion, endorsed by OCR.

Effective Use of LMI: Are staff really considering LMI (Labour Market Information) during their interventions? We don’t want to quash clients’ aspirations; however, how realistic are their goals if the local labour market says “NO!” Our one-day workshop offers staff the opportunity to think about their research skills, drill down into what’s happening locally, nationally and in Europe, the resources available, can they be more proactive? How they incorporate LMI into their interventions and get clients to see the “bigger picture. An insightful day!

How to Sell Your Service: What’s it like being an Adviser in the 21st Century? There’s more to the CEIAG (Careers Education, Information, Advice and Guidance) sector now than ever before. Gone are the days when it’s “just” Information, Advice and Guidance. Staff need additional skills and mind-sets need to be changed. This one-day course allows staff the opportunity to think about what it means to be “corporate”, to consider the impact of their work, value themselves, market themselves, consider the return on investment, change management, “put a price” to what they do, while still embracing and being passionate about their work.




Training Portfolio

Leadership

and Management

ILM Level 2 Leadership and

Team Skills

ILM Level 3 Leadership and Management



We pride ourselves on our flexibility when it comes to our Leadership & Management programmes. We deliver either in-house or at our offices at Upton Magna SY4 4TT. We also offer courses remotely on a 1-2-1 basis if required. Level 2 Leadership & Team Skills is ideal for practising team leaders or aspiring team leaders, helping them become more effective and confident in their role. For aspiring team leaders this qualification helps people make the transition from working in a team to leading a team. Full details here (PDF): http://bit.ly/L2LeadershipTeam Our Level 3 Leadership and Management programmes offer a flexible approach. Staff can undertake the full qualification, or units towards it (accredited), or we can offer units from the qualification as non-accredited CPD opportunities. There is a whole host of themes under the Leadership and Management umbrella for you to consider. Full details here (PDF): http://bit.ly/L3Leadership The Level 4 Leadership and Management programmes are designed for new and aspiring middle managers. This qualification helps learners to really get to grips with their role, gain comprehensive business knowledge and develop the technical skills they need to lead effectively at this level. Full details here (PDF): http://bit.ly/L4Leadership The level 5 programmes are all about helping middle managers to hone their skills and prepare for senior management roles. Candidates will enhance their core management techniques and develop their abilities to lead, motivate and inspire those around them. They will be better equipped to provide strategic leadership as well as day-to-day management duties. Candidates will find their profile is raised within the organisation as they move towards the next career level. Employers will benefit as candidates will be able to play a proactive part in fostering business improvement, and will be able to help their colleagues take charge of their own development paths. Full details here (PDF): http://bit.ly/L5Leadership



http://bit.ly/L2LeadershipTeam

http://bit.ly/L3Leadership




Training Portfolio

Education and Training

BTEC Level 3 Award in


BTEC Level 4 Certificate in


BTEC Level 5 Diploma in


BTEC Education and Training

On this page you can find out all you need about our BTEC Education and Training courses for people who are or wish to be teachers or trainers within the education sector or in training roles in industry. Let’s take a look at the different levels and what they can offer you:

The Level 3 BTEC Award in Education and Training (formerly PTLLS) is designed

for trainers and teachers who aim to work in (or currently work in) training roles

within industry, in Further Education or in the independent training sector. The

Award is an introductory teaching qualification, enabling candidates to prepare

and deliver training and teaching in a variety of contexts. Full details here (PDF):

http://bit.ly/BTEC_EAT_L3

Level 4 BTEC Certificate in Education and Training: A step up from the Level 3

Award, the Level 4 Certificate (formerly CTLLS) is aimed at people who wish to

teach or train in a wide variety of contexts and develop practical teaching skills.

Candidates may be teaching or training already or may aspire to do so, but a

requirement of this course is access to observed and assessed teaching sessions.

Full details here (PDF): http://bit.ly/BTEC_EAT_L4

The Level 5 BTEC Diploma in Education and Training (formerly DTLLS) has more

stringent assessment of practical teaching or training competence. As well as

planning, delivering and evaluating teaching and learning, it includes advanced

topics such as:

development of knowledge of theories, principles and models in Education and Training

understanding professionalism and the influence of professional values in education and training

developing skills to assess learning

As with the Certificate, candidates do not have to be currently working in

teaching or training although they do need to have access to an environment

where they are delivering the practical teaching or training sessions that form a

key part of the assessment for this qualification. Full details here (PDF):


Whether choosing the Level 3, 4 or 5 qualification, candidates can be confident that with BTEC Education and Training programmes they will be gaining a nationally recognised qualification, fully accredited on the QCF and under the umbrella of a world class education company, Pearson.







Training Portfolio

Coaching and

Mentoring

Level 3 Coaching and/or

Mentoring Award and Certificate

Level 5 Coaching and Mentoring Certificate and

Diploma

Coaching with Confidence

Coaching and mentoring improves productivity in the business and workplace. It’s a two-way conversation which helps build trust and produces these benefits:

Better communication and interpersonal skills

Increased confidence and motivation

Improved conflict resolution

Better management performance

Our coaching and mentoring qualifications enable individuals to learn, grow and deliver their full potential. They are suitable for new and aspiring leaders as well as your senior management team. Level 3 Coaching and/or Mentoring Award and Certificate Who is this qualification for? This qualification is designed for people in their first management roles – including team leaders and first-line managers. Get the tools and confidence to coach people as part of your normal working role! You will need to complete three (mandatory) units for the Award or Certificate. Full details (PDF) here: http://bit.ly/L3Coaching and here: http://bit.ly/L3Mentoring Level 5 Coaching and Mentoring Certificate and Diploma Who is this qualification for? This is ideal if you are a manager with significant responsibility for coaching and mentoring as part of your day-to-day role. It will also support you if you are planning to move into a development role in your organisation or start a career as a freelance coach and mentor. You will need to complete three (mandatory) units for the Certificate or Diploma. Full details here (PDF): http://bit.ly/L5CoachingMentoring

Coaching with Confidence: Effective coaches coach with confidence, but being told to “just be confident” is rarely of any use. Our course will help you to:

• Lead a productive meeting • Deliver effective feedback • Negotiate for a win-win • Drive performance and deal with performance issues • Manage time effectively • Build your confidence



http://bit.ly/L3Coaching

http://bit.ly/L3Mentoring

http://bit.ly/L5CoachingMentoring


Training Portfolio

Performance Management

Training, Assessment and Internal Quality

Assurance (TAQA)

TAQA (Training Assessment and Quality Assurance) qualifications are for anyone working in, or hoping to work in, assessment and internal quality assurance in non-accredited or accredited learning i.e. assessing QCF qualifications. This includes managers in a range of industries and those working in quality assurance. For Assessors we recommend a Level 3 Award Certificate in Training Assessment and Quality Assurance. The following units come under this “umbrella”: City & Guilds Level 3 Award in Understanding the Principles and Practices of Assessment (6317-30): A knowledge-only Award for those starting their journey as an assessor, or those who need to know about assessment practice but are not currently practising. City & Guilds Level 3 Award in Assessing Competence in the Work Environment (6317-31): For existing practitioners who assess the demonstration of competence in a work environment using the following assessment methods: observation/examining work products/oral questioning and discussion/use of witnesses/learner statements/Recognition of Prior Learning (RPL).

City & Guilds Level 3 Award in Assessing Vocationally Related Achievement (6317-32): For existing practitioners who assess knowledge and/or skills in vocationally related subject areas using the following assessment methods: assessments in simulated environments/skills tests/oral and written questions/assignments/projects/case studies/RPL.

City & Guilds Level 3 Certificate in Assessing Vocational Achievement (6317-33): For existing practitioners who may use ALL of the above assessment methods based upon sound assessment principles. How long will my qualification take to complete? City and Guilds, the Awarding Body, gives you up to two years to complete your qualification, but in our experience, it usually takes between six and nine months. For Quality Assurance Staff we recommend the Level 4 Awards for Internal Quality Assurance staff. Under this “umbrella” you have the following Units: The Level 4 Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice is a knowledge-only award for those starting their journey as Internal Quality Assurance practitioners or those who need to know about internal quality assurance but are not carrying out quality assurance themselves. The Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice is for practitioners who currently conduct internal quality assurance of the assessment process from within a centre/organisation by sample planning, monitoring and advising on the practice of assessors. The Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice is for practitioners who currently lead the internal quality assurance process within a centre/organisation and have responsibility for managing assessment process quality, practice and Assessor performance.




Training Portfolio


Driving Performance and

Dealing with Performance

Issues

If you have an appraisal system in place and it isn’t giving you the results you need;

if you have people issues you need help with;

if you want your people to feel supported, motivated and encouraged to increase productivity; or

if you need help with retaining your best people... ...then having us at Always Consult create a Performance Management or Appraisal System programme, bespoke for your company, may well provide the answers. We provide training, support, coaching and advice to the managers and team leaders to help them become more effective in delivering feedback in a formal appraisal situation. The benefits to your organisation are tremendous:

Develops team performance

Reduces absenteeism

Reduces stress in the workplace

Enables your business to monitor results

Makes staff feel more involved and empowered.

Increases productivity and sales potential You get all of the above benefits delivered by Always Consult as painlessly as possible, through:

Free workshops

Free initial consultation to help you identify personality types within your team

Bespoke appraisal system for your company

Training & coaching designed for individuals who carry out appraisals who are looking to build their confidence and effectiveness

We design our packages with your business in mind. After an initial free consultation, you choose a package from our Platinum, Gold and Silver range. Alternatively, we are of course happy to consider a bespoke package designed just for your business.




Training Portfolio


How to Deliver Feedback

Assessment Tool: The Rickter Scale

Delivering effective feedback has important implications for your organisation and staff. get it wrong, and the organisation will suffer from high staff absenteeism and staff turnover, low morale, sub-optimal performance, and as a result, higher costs and lower sales. Get it right, and the organisation will enjoy all of these benefits:

• Employees will understand what is expected of them and be motivated to achieve their objectives.

• Employees will be spurred on towards professional and personal growth

• Staff retention will be improved. • Employee loyalty will be assured. • Staff will become more creative and the organisation more vibrant. • There is bound to be a positive effect on profitability.

In this course, participants will learn tools, techniques and knowledge that will empower them to give motivating and constructive feedback with confidence.

The Rickter Scale® is a unique motivational, multi-sensory assessment and action planning process, designed specifically to measure soft outcomes and distance travelled. The Rickter Scale® itself is an A4 size hand-held board with ten headings down the left hand side and a magnetic slider for each heading. This slider can be moved along a scale of 0 to 10, enabling the user to scale how they feel about each topic. The board engages the user, removing the focus of the session from the interviewer which helps build rapport more quickly. The process is very empowering, encouraging individuals to see the 'bigger picture' and realise how different aspects of their life impact on each other. Through further dialogue with the interviewer, the individual can explore possibilities, make informed choices, take responsibility for their own goals and set a realistic action plan. The Rickter Company Ltd has also designed an “Appraisal Board” for use by

Managers, Coaches and Mentors to help develop leadership skills and motivate

colleagues to engage in their own learning, reflection and professional

development.




Training Portfolio

Business Education

Starting Up in Business

Customer Service

Professional Practice

Observations

Starting Up in Business: Sow the seeds for a successful future and join our Business Enterprise And Nurturing (B.E.A.N) programme. It gives you more of the 3Cs! You'll be more Comfortable, more Confident and more Competent. Work with us and watch your business grow! For two days you get the opportunity to consider: what self-employment means to you, forms of trading, legislation, marketing and social media, finance, Revenue & Customs requirements, building confidence, business planning and more. It’s a development programme accredited by the Institute of Leadership and Management for added kudos and credibility. The course can be run as an ILM level 2 Award in Understanding Enterprise or an ILM level 3 Award or certificate in Enterprise & Entrepreneurship. We can also run the course as an ILM 2-day Development Programme for those people who want a certificate but don’t want to do the specific set assignments. Customer Service: Do you want your organisation to stand head and shoulders above the rest? We offer customer service training as stand-alone “open courses” or as a nationally recognised qualification. A happy, satisfied customer is likely to return and tell others about the good experiences they had when dealing with your company. The OCR Level 2 Customer Service is for learners who undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions. We also offer the ILM Level 2 unit on “Meeting Customer Needs” which goes towards the Award or Certificate in the Leadership and Team Skills qualification. Our flexibility enables us to offer bespoke training to your company covering many aspects of what good customer service looks like, without the extra work required to gain a qualification. Professional Practice Observations: We’ve learned from our experience that it often helps staff AND their managers to receive feedback on their professional practice from an external agency. Organisations have really benefitted from a “different point of view” and our constructive feedback. This process has supported the Appraisal/Performance Review system, highlighting to staff, Managers and Learning and Development teams areas of strength within the organisation and areas for development.




Training Portfolio

Soft Skills

Group Work Skills

One-day workshop

How To Say “No!” without Feeling Guilty

One-day workshop

Presentation Skills

Two-day workshop

Work Ready, Get Steady – GO!

Tranquil Times

Group Work Skills: Many staff are fearful of working with groups. Their BIGGEST fear is, “What if I lose control?” Our one-day session investigates: preparation and planning, contracting with the group, learning styles, group formation, group dynamics, the “roles” people play, observing challenging behaviour, “The Drama Triangle”, and anti-discriminatory work. How To Say “No!” without Feeling Guilty: It’s our Assertiveness course. Many staff feel backed into corners when approached by colleagues or agencies bombarding them with requests. They just want to “help”. However, is it to the detriment of their own work? Are they crossing boundaries and taking on projects that are outside their remits? This one-day course looks at influencing and negotiating skills and how to say “No!” (in a diplomatic way, of course!). The programme equips staff with the confidence to be assertive, without being arrogant and effective communication skills that can be used to maintain positive working relationships.

Presentation Skills: Does PowerPoint petrify your staff? Does the thought of standing up in school assembly take them back to their younger days? Are they tight-lipped rather than well-equipped when liaising with external agencies? Our one-day “Presentation Skills” course relies on staff having to “bite the bullet”. We slowly, but surely, get them to “face the fear – and do it anyway!” Presenting to their colleagues in short, sharp bursts to begin with and then a lengthier well-planned presentation before they leave. No more knocking knees when we’ve finished with them! Work Ready, Get Steady – GO!: These are innovative and interactive pre-16 and post-16 programmes designed to encourage youngsters to reflect on the skills, attitudes and behaviours required to function successfully and achieve in the workplace. Not just another CV-writing workshop! This is a programme that inspires young people making the transition into Further Education, Training or Employment, that we can bespoke to meet the needs of those we’re delivering to. Most importantly, we offer an accredited OCR Level 1 Award in Customer Service or module(s) from the Edexcel/Pearson “Skilled For Life” programme that employers will recognise and value. Tranquil Times: According to the NHS 40% of all work-related illnesses are caused by stress. Good stress management is therefore critical to both the health of employees and to the business as a whole. First line managers play a key role in identifying and addressing sources of stress, which in some cases may even be a result of their own management styles. Tranquil Times helps managers identify the symptoms of stress and deal with stress in the workplace. Our course is aimed at first line managers and leaders and is an ILM-accredited development programme.




Training Portfolio

All of our courses are delivered by experienced specialists at our modern in-house training

facility or at a location convenient to you. Please remember that in addition to the above

portfolio, we can design bespoke courses according to your specific needs.

Why not get in touch today and see how we can help you or your organisation?

Blencathra Office Suite C, Upton Magna Business Park,

Upton Magna, Near Shrewsbury,

SY4 4TT

Tel: 0333 444 2467 Mob: 07981 182 531

Email: [email protected] Web: www.alwaysconsult.com

Company number: 6882250

…helping businesses succeed through improved management and people

development





Blencathra Office Suite C, Upton ... - Always Consult Ltd · Always Consult Ltd. Registered in...

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