DIABETES 1. DIABETES Housekeeping items ◦ Washrooms ◦ Refreshment breaks Introductions 2.
BKK – Airport Performance · Shopping facilities. VFM: Shopping facilities. Internet / Wi-Fi....
Transcript of BKK – Airport Performance · Shopping facilities. VFM: Shopping facilities. Internet / Wi-Fi....
4.424.33
4.454.414.44
4.193.88
3.734.39
4.184.34
4.41
4.184.25
4.284.31
4.244.42
4.234.31
3.864.07
4.414.05
3.654.25
4.223.823.81
4.174.214.18
4.09
4.474.37
4.284.16
4.25
Overall SatisfactionBusiness
LeisureOther*
Leisure & Other
Ground transportationParking
VFM: Parking facilitiesBaggage carts/trolleys
Check-in waiting timeEfficiency of staff
Courtesy of check-in staff
Inspection waiting timeCourtesy of inspection staff
Courtesy of security staffThoroughness
Security waiting timeSafe/secure feeling
Ease of finding wayFlight info screensWalking distance
Ease of connections
Courtesy of airport staffEating facilities
VFM: Eating facilitiesAvailability Bank/ATM/exchange
Shopping facilitiesVFM: Shopping facilities
Internet / Wi-FiBusiness/Executives Lounges
Availability of washroomsCleanliness of washrooms
Comfort of waiting/gate areas
Terminal cleanlinessAirport Ambience
Passport inspectionBaggage delivery speed
Customs inspection
BKK – Airport PerformanceFocus on 2018 – Mean Scores by Rated Item
1
OverallSatisfaction
Access
Check-in
PassportControl
Security
Finding Way
AirportFacilities
AirportEnvironment
ArrivalsServices
Airport Performance - 2018© 2019 ACI
* Other may include Education, Family visit, Religious events, etc.
Global Benchmark: Ranking of All ParticipantsTotal Traffic – Overall Satisfaction – Total
Global Benchmark - 2018 2
Average4.21
Average4.21
Average4.21
Average4.21BKK - Red, Custom Panel - Orange
4.454.444.444.444.434.434.434.434.424.424.424.424.414.414.404.404.394.394.394.394.394.384.384.384.374.374.364.364.364.354.354.354.344.344.344.344.344.334.334.324.324.324.324.314.314.304.304.294.294.294.294.284.284.284.274.274.264.264.264.264.264.264.254.254.254.254.244.224.224.224.224.214.214.214.214.204.204.204.204.194.194.194.194.194.184.184.18
1.00 2.00 3.00 4.00 5.0088-YYZ
89-YOW90-ELP91-SJD92-TLL93-JAX
94-CGK95-YXE96-PUJ97-BKK98-POP99-XNN
100-YYJ101-PAT102-FCO103-MLN104-AVL105-YTZ106-CHC107-YQM108-CUL109-KIX
110-YQB111-VTZ
112-OPO113-SAT114-SVO115-MLA116-UTN117-DSA118-CMH119-NAS120-LIR
121-TPA122-MSP123-RUH124-PEN125-YHZ126-CMN127-YWG128-SJC
129-WLG130-ATL131-BAH132-PIT
133-DTW134-CVG135-ESB136-AUS137-YEG138-MCT139-MKE140-BWX141-MZT142-SJO143-ZRH144-SOC145-YYT146-NTL147-GRJ148-AUA149-ZAG150-INV151-UIO
152-DXB153-VFA
154-DFW155-YLW156-PVR157-GRO158-UKB159-MRU160-PNA161-ADL162-BWI
163-YQR164-LCY165-KEF166-DEN167-LED
168-BGO169-SKP170-SAP171-DUR172-CLE173-KIN
174-SOU
4.184.174.174.174.164.164.164.164.164.164.154.154.144.144.144.144.134.134.134.134.134.134.124.124.124.124.124.124.124.124.114.104.104.104.104.104.094.094.094.094.094.084.084.074.074.074.064.064.064.064.054.054.054.054.054.054.054.044.044.044.034.034.034.024.024.024.024.014.014.014.004.004.004.003.993.993.993.983.983.973.973.973.963.963.953.953.95
1.00 2.00 3.00 4.00 5.00175-OSL176-LOP177-HEL178-LEI
179-BRS180-MAH181-REP182-ZAZ183-PER184-SLC185-LHR186-CPT187-MUC188-HKT189-TLV190-STL191-CNS192-RTB
193-DMM194-DUB195-ATH196-AES197-RIX
198-VDE199-BOS200-YUL
201-BOO202-NCL203-BOG204-VLL205-ALC206-AKL207-CPH208-LCA209-PRG210-SAN211-BNE212-VIE
213-FNC214-KRK215-DMK216-SVG217-LPL218-EDI219-FLL
220-CNF221-SDR222-LGW223-TOS224-XRY225-SFO226-EMA227-KRS228-GPS229-AGP230-OVD231-EZE
232-DRW233-GLA234-GRX235-NAP236-ITM
237-FUE238-PFO239-BGI
240-AMS241-JER242-OOL243-GOT244-SCQ245-DME246-MEL247-SYD248-PLZ249-PHL250-SVQ251-EAS252-BHX253-GDL254-PMI255-SEA256-TFS
257-SDQ258-VNO259-FAO260-GIG261-ACE
© 2019 ACI
5.005.005.004.994.994.994.994.994.984.984.984.984.964.964.954.954.954.934.924.924.924.914.904.904.904.894.884.884.874.874.874.864.864.864.864.844.844.824.824.814.804.794.794.794.774.774.754.744.744.734.734.734.734.724.714.704.704.704.694.694.684.664.654.654.644.644.634.624.624.614.594.594.584.574.564.544.544.544.534.524.514.514.484.464.464.464.45
1.00 2.00 3.00 4.00 5.001-DEL2-ICN3-SIN
4-PVG5-HAK6-BOM7-PEK8-SYX9-CAN
10-SHA11-TSN12-SZX13-TAO14-HYD15-YIH
16-TPE17-CKG18-BPN19-DJB20-DPS21-SHE
22-WUH23-PGK24-BLR25-IXC
26-KHN27-HRB28-PLM29-HKG30-CGQ
31-IXE32-LKO33-TRV34-COK35-SUB36-HET37-PNK38-DTB39-HGH40-NKG41-IDR42-TNJ43-PKU44-CCU45-AMD46-VNS47-SJW48-CTU49-CCJ50-HLP
51-GMP52-BBI53-SLL54-NRT55-PNQ56-KUL57-INC
58-KMG59-GYE60-MDC61-SXR62-GRR63-MAA64-BDO65-AMM66-GAU67-GOI
68-UPG69-AER70-ATQ
71-PWM72-CJB
73-MED74-JAI
75-LAN76-IND77-BTJ78-THR79-KNO80-PDG81-CNX82-XIY
83-AUH84-DAL85-MJV86-CUN87-YMM
3.953.953.953.953.943.943.943.943.943.943.933.933.933.933.933.933.923.913.913.903.903.893.893.893.893.893.883.883.873.873.873.863.863.863.863.863.853.853.853.853.823.813.813.803.773.773.773.763.763.763.753.743.743.743.723.723.713.713.703.703.693.693.683.673.673.673.673.663.633.60
3.543.533.523.50
3.453.383.373.363.343.33
3.253.203.17
3.032.72
1.00 2.00 3.00 4.00 5.00262-BCN263-BRC264-BRU265-LCG266-JNB267-LYS268-PNH269-ARN270-KOE
271-WAW272-TSV273-MAD274-RAK275-COR276-ELS277-BDA278-BFN279-EPA280-STN281-HBA282-BSL283-REU284-PDL
285-VGO286-MDZ287-LPA288-NCE289-AEP290-IBZ291-KIM292-BIO293-ABZ294-TRN295-LAX296-DUS297-SPC298-MSY299-HAM300-GVA301-TRD302-JFK303-TLS
304-CDG305-PTY306-BLQ307-LFW308-TBS309-MLE310-VLC311-TFN312-NBO313-SCL
314-MRS315-MFM316-POS317-MAN318-EWR319-BUD320-IXB321-CIA322-TIJ
323-SLA324-BMA325-MXP
326-LIS327-BZV328-ORY329-ACC330-MBA331-PPT332-ABJ333-LGA334-LIN
335-ADD336-EBB337-HRE338-RGN339-TXL340-TUN341-CUR342-OTP343-ABV344-SXF345-LOS346-PNR
5.00
5.00
5.00
4.99
4.99
4.99
4.99
4.99
4.98
4.98
4.98
4.98
4.96
4.96
4.95
4.95
4.95
4.93
4.92
4.92
4.92
4.91
4.90
4.90
4.90
4.89
4.88
4.88
4.87
4.87
4.87
4.86
4.86
4.86
4.86
4.84
4.84
4.82
4.82
4.81
4.80
4.79
4.79
4.79
4.77
4.77
4.75
4.74
4.74
4.73
4.73
4.73
4.72
4.71
1-D
EL
2-IC
N
3-SI
N
4-PV
G
5-H
AK
6-BO
M
7-PE
K
8-SY
X
9-C
AN
10-S
HA
11-T
SN
12-S
ZX
13-T
AO
14-H
YD
15-Y
IH
16-T
PE
17-C
KG
18-B
PN
19-D
JB
20-D
PS
21-S
HE
22-W
UH
23-P
GK
24-B
LR
25-IX
C
26-K
HN
27-H
RB
28-P
LM
29-H
KG
30-C
GQ
31-IX
E
32-L
KO
33-T
RV
34-C
OK
35-S
UB
36-H
ET
37-P
NK
38-D
TB
39-H
GH
40-N
KG
41-ID
R
42-T
NJ
43-P
KU
44-C
CU
45-A
MD
46-V
NS
47-S
JW
48-C
TU
49-C
CJ
50-H
LP
51-G
MP
52-B
BI
53-N
RT
54-P
NQ
Aver
age
BKK – Ranking Within Asia PacificOverall Satisfaction – Total
Group Benchmark - 2018 3
Q7. Based on your experience today, please rate this airport on each service item: Overall satisfaction with the airport.
Aver
age
All A
irpor
ts4.
63
© 2019 ACI
4.70
4.70
4.70
4.69
4.68
4.65
4.65
4.64
4.63
4.62
4.61
4.59
4.57
4.54
4.53
4.52
4.51
4.51
4.43
4.42
4.42
4.41
4.39
4.38
4.38
4.34
4.32
4.28
4.26
4.26
4.22
4.21
4.17
4.16
4.16
4.14
4.13
4.10
4.09
4.09
4.04
4.03
4.01
4.00
4.00
3.94
3.94
3.93
3.90
3.76
3.74
3.70
3.60
3.37
55-K
UL
56-IN
C
57-K
MG
58-M
DC
59-S
XR
60-M
AA
61-B
DO
62-G
AU
63-G
OI
64-U
PG
65-A
TQ
66-C
JB
67-J
AI
68-B
TJ
69-K
NO
70-P
DG
71-C
NX
72-X
IY
73-C
GK
74-B
KK
75-X
NN
76-P
AT
77-C
HC
78-K
IX
79-V
TZ
80-P
EN
81-W
LG
82-B
WX
83-S
OC
84-N
TL
85-U
KB
86-A
DL
87-L
OP
88-R
EP
89-P
ER
90-H
KT
91-C
NS
92-A
KL
93-B
NE
94-D
MK
95-D
RW
96-IT
M
97-O
OL
98-M
EL
99-S
YD
100-
PNH
101-
KOE
102-
TSV
103-
HBA
104-
MLE
105-
MFM
106-
IXB
107-
PPT
108-
RG
N
Aver
age
Aver
age
All A
irpor
ts4.
63
BKK – Ranking Among Airports of >40MOverall Satisfaction – Total
Group Benchmark - 2018 4
Q7. Based on your experience today, please rate this airport on each service item: Overall satisfaction with the airport.
5.00
5.00
5.00
4.99
4.99
4.99
4.98
4.98
4.98
4.95
4.87
4.74
4.72
4.70
4.70
4.51
4.45
4.43
4.42
4.40
4.36
4.32
4.25
4.24
4.20
4.15
4.14
4.06
4.05
4.02
4.00
3.97
3.95
3.93
3.86
3.82
3.81
3.71
1-D
EL
2-IC
N
3-SI
N
4-PV
G
5-BO
M
6-PE
K
7-C
AN
8-SH
A
9-SZ
X
10-T
PE
11-H
KG
12-C
TU
13-N
RT
14-K
UL
15-K
MG
16-X
IY
17-Y
YZ
18-C
GK
19-B
KK
20-F
CO
21-S
VO
22-A
TL
23-D
XB
24-D
FW
25-D
EN
26-L
HR
27-M
UC
28-L
GW
29-S
FO
30-A
MS
31-S
YD
32-S
EA
33-B
CN
34-M
AD
35-L
AX
36-J
FK
37-C
DG
38-E
WR
Aver
age
Aver
age
All A
irpor
ts4.
29
© 2019 ACI
4.093.80
4.184.06
4.13
3.633.243.28
3.88
3.783.91
3.98
3.993.99
3.983.963.94
4.05
3.984.03
3.803.92
4.013.84
3.393.90
3.773.39
3.473.75
3.843.75
3.85
4.023.95
4.003.80
3.88
Overall SatisfactionBusiness
LeisureOther*
Leisure & Other
Ground transportationParking
VFM: Parking facilitiesBaggage carts/trolleys
Check-in waiting timeEfficiency of staff
Courtesy of check-in staff
Inspection waiting timeCourtesy of inspection staff
Courtesy of security staffThoroughness
Security waiting timeSafe/secure feeling
Ease of finding wayFlight info screensWalking distance
Ease of connections
Courtesy of airport staffEating facilities
VFM: Eating facilitiesAvailability Bank/ATM/exchange
Shopping facilitiesVFM: Shopping facilities
Internet / Wi-FiBusiness/Executives Lounges
Availability of washroomsCleanliness of washrooms
Comfort of waiting/gate areas
Terminal cleanlinessAirport Ambience
Passport inspectionBaggage delivery speed
Customs inspection
DMK – Airport PerformanceFocus on 2018 – Mean Scores by Rated Item
5
OverallSatisfaction
Access
Check-in
PassportControl
Security
Finding Way
AirportFacilities
AirportEnvironment
ArrivalsServices
Airport Performance - 2018© 2019 ACI
* Other may include Education, Family visit, Religious events, etc.
Global Benchmark: Ranking of All ParticipantsTotal Traffic – Overall Satisfaction – Total
Global Benchmark - 2018 6
Average4.21
Average4.21
Average4.21
Average4.21DMK - Red, Custom Panel - Orange
4.454.444.444.444.434.434.434.434.424.424.424.424.414.414.404.404.394.394.394.394.394.384.384.384.374.374.364.364.364.354.354.354.344.344.344.344.344.334.334.324.324.324.324.314.314.304.304.294.294.294.294.284.284.284.274.274.264.264.264.264.264.264.254.254.254.254.244.224.224.224.224.214.214.214.214.204.204.204.204.194.194.194.194.194.184.184.18
1.00 2.00 3.00 4.00 5.0088-YYZ
89-YOW90-ELP91-SJD92-TLL93-JAX
94-CGK95-YXE96-PUJ97-BKK98-POP99-XNN
100-YYJ101-PAT102-FCO103-MLN104-AVL105-YTZ106-CHC107-YQM108-CUL109-KIX
110-YQB111-VTZ
112-OPO113-SAT114-SVO115-MLA116-UTN117-DSA118-CMH119-NAS120-LIR
121-TPA122-MSP123-RUH124-PEN125-YHZ126-CMN127-YWG128-SJC
129-WLG130-ATL131-BAH132-PIT
133-DTW134-CVG135-ESB136-AUS137-YEG138-MCT139-MKE140-BWX141-MZT142-SJO143-ZRH144-SOC145-YYT146-NTL147-GRJ148-AUA149-ZAG150-INV151-UIO
152-DXB153-VFA
154-DFW155-YLW156-PVR157-GRO158-UKB159-MRU160-PNA161-ADL162-BWI
163-YQR164-LCY165-KEF166-DEN167-LED
168-BGO169-SKP170-SAP171-DUR172-CLE173-KIN
174-SOU
4.184.174.174.174.164.164.164.164.164.164.154.154.144.144.144.144.134.134.134.134.134.134.124.124.124.124.124.124.124.124.114.104.104.104.104.104.094.094.094.094.094.084.084.074.074.074.064.064.064.064.054.054.054.054.054.054.054.044.044.044.034.034.034.024.024.024.024.014.014.014.004.004.004.003.993.993.993.983.983.973.973.973.963.963.953.953.95
1.00 2.00 3.00 4.00 5.00175-OSL176-LOP177-HEL178-LEI
179-BRS180-MAH181-REP182-ZAZ183-PER184-SLC185-LHR186-CPT187-MUC188-HKT189-TLV190-STL191-CNS192-RTB
193-DMM194-DUB195-ATH196-AES197-RIX
198-VDE199-BOS200-YUL
201-BOO202-NCL203-BOG204-VLL205-ALC206-AKL207-CPH208-LCA209-PRG210-SAN211-BNE212-VIE
213-FNC214-KRK215-DMK216-SVG217-LPL218-EDI219-FLL
220-CNF221-SDR222-LGW223-TOS224-XRY225-SFO226-EMA227-KRS228-GPS229-AGP230-OVD231-EZE
232-DRW233-GLA234-GRX235-NAP236-ITM
237-FUE238-PFO239-BGI
240-AMS241-JER242-OOL243-GOT244-SCQ245-DME246-MEL247-SYD248-PLZ249-PHL250-SVQ251-EAS252-BHX253-GDL254-PMI255-SEA256-TFS
257-SDQ258-VNO259-FAO260-GIG261-ACE
© 2019 ACI
5.005.005.004.994.994.994.994.994.984.984.984.984.964.964.954.954.954.934.924.924.924.914.904.904.904.894.884.884.874.874.874.864.864.864.864.844.844.824.824.814.804.794.794.794.774.774.754.744.744.734.734.734.734.724.714.704.704.704.694.694.684.664.654.654.644.644.634.624.624.614.594.594.584.574.564.544.544.544.534.524.514.514.484.464.464.464.45
1.00 2.00 3.00 4.00 5.001-DEL2-ICN3-SIN
4-PVG5-HAK6-BOM7-PEK8-SYX9-CAN
10-SHA11-TSN12-SZX13-TAO14-HYD15-YIH
16-TPE17-CKG18-BPN19-DJB20-DPS21-SHE
22-WUH23-PGK24-BLR25-IXC
26-KHN27-HRB28-PLM29-HKG30-CGQ
31-IXE32-LKO33-TRV34-COK35-SUB36-HET37-PNK38-DTB39-HGH40-NKG41-IDR42-TNJ43-PKU44-CCU45-AMD46-VNS47-SJW48-CTU49-CCJ50-HLP
51-GMP52-BBI53-SLL54-NRT55-PNQ56-KUL57-INC
58-KMG59-GYE60-MDC61-SXR62-GRR63-MAA64-BDO65-AMM66-GAU67-GOI
68-UPG69-AER70-ATQ
71-PWM72-CJB
73-MED74-JAI
75-LAN76-IND77-BTJ78-THR79-KNO80-PDG81-CNX82-XIY
83-AUH84-DAL85-MJV86-CUN87-YMM
3.953.953.953.953.943.943.943.943.943.943.933.933.933.933.933.933.923.913.913.903.903.893.893.893.893.893.883.883.873.873.873.863.863.863.863.863.853.853.853.853.823.813.813.803.773.773.773.763.763.763.753.743.743.743.723.723.713.713.703.703.693.693.683.673.673.673.673.663.633.60
3.543.533.523.50
3.453.383.373.363.343.33
3.253.203.17
3.032.72
1.00 2.00 3.00 4.00 5.00262-BCN263-BRC264-BRU265-LCG266-JNB267-LYS268-PNH269-ARN270-KOE
271-WAW272-TSV273-MAD274-RAK275-COR276-ELS277-BDA278-BFN279-EPA280-STN281-HBA282-BSL283-REU284-PDL
285-VGO286-MDZ287-LPA288-NCE289-AEP290-IBZ291-KIM292-BIO293-ABZ294-TRN295-LAX296-DUS297-SPC298-MSY299-HAM300-GVA301-TRD302-JFK303-TLS
304-CDG305-PTY306-BLQ307-LFW308-TBS309-MLE310-VLC311-TFN312-NBO313-SCL
314-MRS315-MFM316-POS317-MAN318-EWR319-BUD320-IXB321-CIA322-TIJ
323-SLA324-BMA325-MXP
326-LIS327-BZV328-ORY329-ACC330-MBA331-PPT332-ABJ333-LGA334-LIN
335-ADD336-EBB337-HRE338-RGN339-TXL340-TUN341-CUR342-OTP343-ABV344-SXF345-LOS346-PNR
5.00
5.00
5.00
4.99
4.99
4.99
4.99
4.99
4.98
4.98
4.98
4.98
4.96
4.96
4.95
4.95
4.95
4.93
4.92
4.92
4.92
4.91
4.90
4.90
4.90
4.89
4.88
4.88
4.87
4.87
4.87
4.86
4.86
4.86
4.86
4.84
4.84
4.82
4.82
4.81
4.80
4.79
4.79
4.79
4.77
4.77
4.75
4.74
4.74
4.73
4.73
4.73
4.72
4.71
1-D
EL
2-IC
N
3-SI
N
4-PV
G
5-H
AK
6-BO
M
7-PE
K
8-SY
X
9-C
AN
10-S
HA
11-T
SN
12-S
ZX
13-T
AO
14-H
YD
15-Y
IH
16-T
PE
17-C
KG
18-B
PN
19-D
JB
20-D
PS
21-S
HE
22-W
UH
23-P
GK
24-B
LR
25-IX
C
26-K
HN
27-H
RB
28-P
LM
29-H
KG
30-C
GQ
31-IX
E
32-L
KO
33-T
RV
34-C
OK
35-S
UB
36-H
ET
37-P
NK
38-D
TB
39-H
GH
40-N
KG
41-ID
R
42-T
NJ
43-P
KU
44-C
CU
45-A
MD
46-V
NS
47-S
JW
48-C
TU
49-C
CJ
50-H
LP
51-G
MP
52-B
BI
53-N
RT
54-P
NQ
Aver
age
DMK – Ranking Within Asia PacificOverall Satisfaction – Total
Group Benchmark - 2018 7
Q7. Based on your experience today, please rate this airport on each service item: Overall satisfaction with the airport.
Aver
age
All A
irpor
ts4.
63
© 2019 ACI
4.70
4.70
4.70
4.69
4.68
4.65
4.65
4.64
4.63
4.62
4.61
4.59
4.57
4.54
4.53
4.52
4.51
4.51
4.43
4.42
4.42
4.41
4.39
4.38
4.38
4.34
4.32
4.28
4.26
4.26
4.22
4.21
4.17
4.16
4.16
4.14
4.13
4.10
4.09
4.09
4.04
4.03
4.01
4.00
4.00
3.94
3.94
3.93
3.90
3.76
3.74
3.70
3.60
3.37
55-K
UL
56-IN
C
57-K
MG
58-M
DC
59-S
XR
60-M
AA
61-B
DO
62-G
AU
63-G
OI
64-U
PG
65-A
TQ
66-C
JB
67-J
AI
68-B
TJ
69-K
NO
70-P
DG
71-C
NX
72-X
IY
73-C
GK
74-B
KK
75-X
NN
76-P
AT
77-C
HC
78-K
IX
79-V
TZ
80-P
EN
81-W
LG
82-B
WX
83-S
OC
84-N
TL
85-U
KB
86-A
DL
87-L
OP
88-R
EP
89-P
ER
90-H
KT
91-C
NS
92-A
KL
93-B
NE
94-D
MK
95-D
RW
96-IT
M
97-O
OL
98-M
EL
99-S
YD
100-
PNH
101-
KOE
102-
TSV
103-
HBA
104-
MLE
105-
MFM
106-
IXB
107-
PPT
108-
RG
N
Aver
age
Aver
age
All A
irpor
ts4.
63
DMK – Ranking Among Airports of 25M-40MOverall Satisfaction – Total
Group Benchmark - 2018 8
Q7. Based on your experience today, please rate this airport on each service item: Overall satisfaction with the airport.
4.95
4.90
4.82
4.81
4.73
4.38
4.34
4.34
4.30
4.27
4.21
4.18
4.13
4.12
4.12
4.10
4.09
4.07
4.00
4.00
3.99
3.97
3.94
3.91
3.72
3.67
3.67
3.53
1-C
KG
2-BL
R
3-H
GH
4-N
KG
5-G
MP
6-KI
X
7-M
SP
8-R
UH
9-D
TW
10-Z
RH
11-B
WI
12-O
SL
13-D
UB
14-B
OS
15-B
OG
16-C
PH
17-D
MK
18-F
LL
19-D
ME
20-M
EL
21-P
HL
22-P
MI
23-A
RN
24-S
TN
25-M
AN
26-L
IS
27-O
RY
28-L
GA
Aver
age
Aver
age
All A
irpor
ts4.
13
© 2019 ACI
4.514.464.524.524.52
4.113.52
3.584.22
4.314.314.32
4.314.26
4.194.124.10
4.24
4.264.06
4.264.27
4.323.77
3.594.20
3.783.65
3.853.933.93
3.904.02
4.294.24
4.113.984.00
Overall SatisfactionBusiness
LeisureOther*
Leisure & Other
Ground transportationParking
VFM: Parking facilitiesBaggage carts/trolleys
Check-in waiting timeEfficiency of staff
Courtesy of check-in staff
Inspection waiting timeCourtesy of inspection staff
Courtesy of security staffThoroughness
Security waiting timeSafe/secure feeling
Ease of finding wayFlight info screensWalking distance
Ease of connections
Courtesy of airport staffEating facilities
VFM: Eating facilitiesAvailability Bank/ATM/exchange
Shopping facilitiesVFM: Shopping facilities
Internet / Wi-FiBusiness/Executives Lounges
Availability of washroomsCleanliness of washrooms
Comfort of waiting/gate areas
Terminal cleanlinessAirport Ambience
Passport inspectionBaggage delivery speed
Customs inspection
CNX – Airport PerformanceFocus on 2018 – Mean Scores by Rated Item
9
OverallSatisfaction
Access
Check-in
PassportControl
Security
Finding Way
AirportFacilities
AirportEnvironment
ArrivalsServices
Airport Performance - 2018© 2019 ACI
* Other may include Education, Family visit, Religious events, etc.
Global Benchmark: Ranking of All ParticipantsTotal Traffic – Overall Satisfaction – Total
Global Benchmark - 2018 10
Average4.21
Average4.21
Average4.21
Average4.21CNX - Red, Custom Panel - Orange
4.454.444.444.444.434.434.434.434.424.424.424.424.414.414.404.404.394.394.394.394.394.384.384.384.374.374.364.364.364.354.354.354.344.344.344.344.344.334.334.324.324.324.324.314.314.304.304.294.294.294.294.284.284.284.274.274.264.264.264.264.264.264.254.254.254.254.244.224.224.224.224.214.214.214.214.204.204.204.204.194.194.194.194.194.184.184.18
1.00 2.00 3.00 4.00 5.0088-YYZ
89-YOW90-ELP91-SJD92-TLL93-JAX
94-CGK95-YXE96-PUJ97-BKK98-POP99-XNN
100-YYJ101-PAT102-FCO103-MLN104-AVL105-YTZ106-CHC107-YQM108-CUL109-KIX
110-YQB111-VTZ
112-OPO113-SAT114-SVO115-MLA116-UTN117-DSA118-CMH119-NAS120-LIR
121-TPA122-MSP123-RUH124-PEN125-YHZ126-CMN127-YWG128-SJC
129-WLG130-ATL131-BAH132-PIT
133-DTW134-CVG135-ESB136-AUS137-YEG138-MCT139-MKE140-BWX141-MZT142-SJO143-ZRH144-SOC145-YYT146-NTL147-GRJ148-AUA149-ZAG150-INV151-UIO
152-DXB153-VFA
154-DFW155-YLW156-PVR157-GRO158-UKB159-MRU160-PNA161-ADL162-BWI
163-YQR164-LCY165-KEF166-DEN167-LED
168-BGO169-SKP170-SAP171-DUR172-CLE173-KIN
174-SOU
4.184.174.174.174.164.164.164.164.164.164.154.154.144.144.144.144.134.134.134.134.134.134.124.124.124.124.124.124.124.124.114.104.104.104.104.104.094.094.094.094.094.084.084.074.074.074.064.064.064.064.054.054.054.054.054.054.054.044.044.044.034.034.034.024.024.024.024.014.014.014.004.004.004.003.993.993.993.983.983.973.973.973.963.963.953.953.95
1.00 2.00 3.00 4.00 5.00175-OSL176-LOP177-HEL178-LEI
179-BRS180-MAH181-REP182-ZAZ183-PER184-SLC185-LHR186-CPT187-MUC188-HKT189-TLV190-STL191-CNS192-RTB
193-DMM194-DUB195-ATH196-AES197-RIX
198-VDE199-BOS200-YUL
201-BOO202-NCL203-BOG204-VLL205-ALC206-AKL207-CPH208-LCA209-PRG210-SAN211-BNE212-VIE
213-FNC214-KRK215-DMK216-SVG217-LPL218-EDI219-FLL
220-CNF221-SDR222-LGW223-TOS224-XRY225-SFO226-EMA227-KRS228-GPS229-AGP230-OVD231-EZE
232-DRW233-GLA234-GRX235-NAP236-ITM
237-FUE238-PFO239-BGI
240-AMS241-JER242-OOL243-GOT244-SCQ245-DME246-MEL247-SYD248-PLZ249-PHL250-SVQ251-EAS252-BHX253-GDL254-PMI255-SEA256-TFS
257-SDQ258-VNO259-FAO260-GIG261-ACE
© 2019 ACI
5.005.005.004.994.994.994.994.994.984.984.984.984.964.964.954.954.954.934.924.924.924.914.904.904.904.894.884.884.874.874.874.864.864.864.864.844.844.824.824.814.804.794.794.794.774.774.754.744.744.734.734.734.734.724.714.704.704.704.694.694.684.664.654.654.644.644.634.624.624.614.594.594.584.574.564.544.544.544.534.524.514.514.484.464.464.464.45
1.00 2.00 3.00 4.00 5.001-DEL2-ICN3-SIN
4-PVG5-HAK6-BOM7-PEK8-SYX9-CAN
10-SHA11-TSN12-SZX13-TAO14-HYD15-YIH
16-TPE17-CKG18-BPN19-DJB20-DPS21-SHE
22-WUH23-PGK24-BLR25-IXC
26-KHN27-HRB28-PLM29-HKG30-CGQ
31-IXE32-LKO33-TRV34-COK35-SUB36-HET37-PNK38-DTB39-HGH40-NKG41-IDR42-TNJ43-PKU44-CCU45-AMD46-VNS47-SJW48-CTU49-CCJ50-HLP
51-GMP52-BBI53-SLL54-NRT55-PNQ56-KUL57-INC
58-KMG59-GYE60-MDC61-SXR62-GRR63-MAA64-BDO65-AMM66-GAU67-GOI
68-UPG69-AER70-ATQ
71-PWM72-CJB
73-MED74-JAI
75-LAN76-IND77-BTJ78-THR79-KNO80-PDG81-CNX82-XIY
83-AUH84-DAL85-MJV86-CUN87-YMM
3.953.953.953.953.943.943.943.943.943.943.933.933.933.933.933.933.923.913.913.903.903.893.893.893.893.893.883.883.873.873.873.863.863.863.863.863.853.853.853.853.823.813.813.803.773.773.773.763.763.763.753.743.743.743.723.723.713.713.703.703.693.693.683.673.673.673.673.663.633.60
3.543.533.523.50
3.453.383.373.363.343.33
3.253.203.17
3.032.72
1.00 2.00 3.00 4.00 5.00262-BCN263-BRC264-BRU265-LCG266-JNB267-LYS268-PNH269-ARN270-KOE
271-WAW272-TSV273-MAD274-RAK275-COR276-ELS277-BDA278-BFN279-EPA280-STN281-HBA282-BSL283-REU284-PDL
285-VGO286-MDZ287-LPA288-NCE289-AEP290-IBZ291-KIM292-BIO293-ABZ294-TRN295-LAX296-DUS297-SPC298-MSY299-HAM300-GVA301-TRD302-JFK303-TLS
304-CDG305-PTY306-BLQ307-LFW308-TBS309-MLE310-VLC311-TFN312-NBO313-SCL
314-MRS315-MFM316-POS317-MAN318-EWR319-BUD320-IXB321-CIA322-TIJ
323-SLA324-BMA325-MXP
326-LIS327-BZV328-ORY329-ACC330-MBA331-PPT332-ABJ333-LGA334-LIN
335-ADD336-EBB337-HRE338-RGN339-TXL340-TUN341-CUR342-OTP343-ABV344-SXF345-LOS346-PNR
5.00
5.00
5.00
4.99
4.99
4.99
4.99
4.99
4.98
4.98
4.98
4.98
4.96
4.96
4.95
4.95
4.95
4.93
4.92
4.92
4.92
4.91
4.90
4.90
4.90
4.89
4.88
4.88
4.87
4.87
4.87
4.86
4.86
4.86
4.86
4.84
4.84
4.82
4.82
4.81
4.80
4.79
4.79
4.79
4.77
4.77
4.75
4.74
4.74
4.73
4.73
4.73
4.72
4.71
1-D
EL
2-IC
N
3-SI
N
4-PV
G
5-H
AK
6-BO
M
7-PE
K
8-SY
X
9-C
AN
10-S
HA
11-T
SN
12-S
ZX
13-T
AO
14-H
YD
15-Y
IH
16-T
PE
17-C
KG
18-B
PN
19-D
JB
20-D
PS
21-S
HE
22-W
UH
23-P
GK
24-B
LR
25-IX
C
26-K
HN
27-H
RB
28-P
LM
29-H
KG
30-C
GQ
31-IX
E
32-L
KO
33-T
RV
34-C
OK
35-S
UB
36-H
ET
37-P
NK
38-D
TB
39-H
GH
40-N
KG
41-ID
R
42-T
NJ
43-P
KU
44-C
CU
45-A
MD
46-V
NS
47-S
JW
48-C
TU
49-C
CJ
50-H
LP
51-G
MP
52-B
BI
53-N
RT
54-P
NQ
Aver
age
CNX – Ranking Within Asia PacificOverall Satisfaction – Total
Group Benchmark - 2018 11
Q7. Based on your experience today, please rate this airport on each service item: Overall satisfaction with the airport.
Aver
age
All A
irpor
ts4.
63
© 2019 ACI
4.70
4.70
4.70
4.69
4.68
4.65
4.65
4.64
4.63
4.62
4.61
4.59
4.57
4.54
4.53
4.52
4.51
4.51
4.43
4.42
4.42
4.41
4.39
4.38
4.38
4.34
4.32
4.28
4.26
4.26
4.22
4.21
4.17
4.16
4.16
4.14
4.13
4.10
4.09
4.09
4.04
4.03
4.01
4.00
4.00
3.94
3.94
3.93
3.90
3.76
3.74
3.70
3.60
3.37
55-K
UL
56-IN
C
57-K
MG
58-M
DC
59-S
XR
60-M
AA
61-B
DO
62-G
AU
63-G
OI
64-U
PG
65-A
TQ
66-C
JB
67-J
AI
68-B
TJ
69-K
NO
70-P
DG
71-C
NX
72-X
IY
73-C
GK
74-B
KK
75-X
NN
76-P
AT
77-C
HC
78-K
IX
79-V
TZ
80-P
EN
81-W
LG
82-B
WX
83-S
OC
84-N
TL
85-U
KB
86-A
DL
87-L
OP
88-R
EP
89-P
ER
90-H
KT
91-C
NS
92-A
KL
93-B
NE
94-D
MK
95-D
RW
96-IT
M
97-O
OL
98-M
EL
99-S
YD
100-
PNH
101-
KOE
102-
TSV
103-
HBA
104-
MLE
105-
MFM
106-
IXB
107-
PPT
108-
RG
N
Aver
age
Aver
age
All A
irpor
ts4.
63
CNX – Ranking Among Airports of 5M-15MOverall Satisfaction – Total
Group Benchmark - 2018 12
Q7. Based on your experience today, please rate this airport on each service item: Overall satisfaction with the airport.
4.93
4.89
4.87
4.86
4.84
4.77
4.75
4.73
4.71
4.70
4.64
4.63
4.62
4.62
4.58
4.54
4.53
4.51
4.43
4.42
4.42
4.39
4.37
4.37
4.36
4.35
4.34
4.33
4.32
4.32
4.31
4.31
4.30
4.29
4.29
4.29
4.29
4.28
4.21
4.20
4.19
4.19
4.18
4.16
4.16
1-BP
N
2-KH
N
3-C
GQ
4-C
OK
5-H
ET
6-AM
D
7-SJ
W
8-H
LP
9-PN
Q
10-IN
C
11-A
MM
12-G
OI
13-U
PG
14-A
ER
15-M
ED
16-IN
D
17-K
NO
18-C
NX
19-J
AX
20-P
UJ
21-X
NN
22-C
HC
23-O
PO
24-S
AT
25-M
LA
26-C
MH
27-P
EN
28-C
MN
29-S
JC
30-W
LG
31-B
AH
32-P
IT
33-C
VG
34-E
SB
35-A
US
36-Y
EG
37-M
CT
38-M
KE
39-A
DL
40-K
EF
41-B
GO
42-D
UR
43-C
LE
44-B
RS
45-P
ER
Aver
age
Aver
age
All A
irpor
ts4.
16
4.15
4.14
4.13
4.13
4.12
4.12
4.11
4.10
4.09
4.07
4.07
4.05
4.04
4.03
4.03
4.03
4.01
4.01
3.99
3.98
3.98
3.97
3.95
3.95
3.94
3.90
3.89
3.88
3.88
3.87
3.85
3.81
3.80
3.77
3.76
3.75
3.74
3.74
3.71
3.70
3.69
3.52
3.50
3.37
3.34
3.25
3.17
46-C
PT
47-S
TL
48-C
NS
49-D
MM
50-R
IX
51-N
CL
52-A
LC
53-L
CA
54-K
RK
55-E
DI
56-C
NF
57-E
ZE
58-G
LA
59-N
AP
60-IT
M
61-F
UE
62-O
OL
63-G
OT
64-S
VQ
65-B
HX
66-G
DL
67-T
FS
68-F
AO
69-A
CE
70-L
YS
71-B
SL
72-L
PA
73-N
CE
74-A
EP
75-IB
Z
76-M
SY
77-T
LS
78-P
TY
79-B
LQ
80-V
LC
81-N
BO
82-M
RS
83-M
FM
84-B
UD
85-C
IA
86-T
IJ
87-L
IN
88-A
DD
89-R
GN
90-T
UN
91-O
TP
92-S
XF
Aver
age
Aver
age
All A
irpor
ts4.
16
© 2019 ACI
4.143.66
4.223.99
4.18
3.843.48
3.434.20
4.124.244.26
4.304.22
4.254.254.284.27
4.164.14
4.194.26
4.263.82
3.363.95
3.843.43
3.513.84
4.124.11
3.89
4.244.13
4.214.14
4.21
Overall SatisfactionBusiness
LeisureOther*
Leisure & Other
Ground transportationParking
VFM: Parking facilitiesBaggage carts/trolleys
Check-in waiting timeEfficiency of staff
Courtesy of check-in staff
Inspection waiting timeCourtesy of inspection staff
Courtesy of security staffThoroughness
Security waiting timeSafe/secure feeling
Ease of finding wayFlight info screensWalking distance
Ease of connections
Courtesy of airport staffEating facilities
VFM: Eating facilitiesAvailability Bank/ATM/exchange
Shopping facilitiesVFM: Shopping facilities
Internet / Wi-FiBusiness/Executives Lounges
Availability of washroomsCleanliness of washrooms
Comfort of waiting/gate areas
Terminal cleanlinessAirport Ambience
Passport inspectionBaggage delivery speed
Customs inspection
HKT – Airport PerformanceFocus on 2018 – Mean Scores by Rated Item
13
OverallSatisfaction
Access
Check-in
PassportControl
Security
Finding Way
AirportFacilities
AirportEnvironment
ArrivalsServices
Airport Performance - 2018© 2019 ACI
* Other may include Education, Family visit, Religious events, etc.
Global Benchmark: Ranking of All ParticipantsTotal Traffic – Overall Satisfaction – Total
Global Benchmark - 2018 14
Average4.21
Average4.21
Average4.21
Average4.21HKT - Red, Custom Panel - Orange
4.454.444.444.444.434.434.434.434.424.424.424.424.414.414.404.404.394.394.394.394.394.384.384.384.374.374.364.364.364.354.354.354.344.344.344.344.344.334.334.324.324.324.324.314.314.304.304.294.294.294.294.284.284.284.274.274.264.264.264.264.264.264.254.254.254.254.244.224.224.224.224.214.214.214.214.204.204.204.204.194.194.194.194.194.184.184.18
1.00 2.00 3.00 4.00 5.0088-YYZ
89-YOW90-ELP91-SJD92-TLL93-JAX
94-CGK95-YXE96-PUJ97-BKK98-POP99-XNN
100-YYJ101-PAT102-FCO103-MLN104-AVL105-YTZ106-CHC107-YQM108-CUL109-KIX
110-YQB111-VTZ
112-OPO113-SAT114-SVO115-MLA116-UTN117-DSA118-CMH119-NAS120-LIR
121-TPA122-MSP123-RUH124-PEN125-YHZ126-CMN127-YWG128-SJC
129-WLG130-ATL131-BAH132-PIT
133-DTW134-CVG135-ESB136-AUS137-YEG138-MCT139-MKE140-BWX141-MZT142-SJO143-ZRH144-SOC145-YYT146-NTL147-GRJ148-AUA149-ZAG150-INV151-UIO
152-DXB153-VFA
154-DFW155-YLW156-PVR157-GRO158-UKB159-MRU160-PNA161-ADL162-BWI
163-YQR164-LCY165-KEF166-DEN167-LED
168-BGO169-SKP170-SAP171-DUR172-CLE173-KIN
174-SOU
4.184.174.174.174.164.164.164.164.164.164.154.154.144.144.144.144.134.134.134.134.134.134.124.124.124.124.124.124.124.124.114.104.104.104.104.104.094.094.094.094.094.084.084.074.074.074.064.064.064.064.054.054.054.054.054.054.054.044.044.044.034.034.034.024.024.024.024.014.014.014.004.004.004.003.993.993.993.983.983.973.973.973.963.963.953.953.95
1.00 2.00 3.00 4.00 5.00175-OSL176-LOP177-HEL178-LEI
179-BRS180-MAH181-REP182-ZAZ183-PER184-SLC185-LHR186-CPT187-MUC188-HKT189-TLV190-STL191-CNS192-RTB
193-DMM194-DUB195-ATH196-AES197-RIX
198-VDE199-BOS200-YUL
201-BOO202-NCL203-BOG204-VLL205-ALC206-AKL207-CPH208-LCA209-PRG210-SAN211-BNE212-VIE
213-FNC214-KRK215-DMK216-SVG217-LPL218-EDI219-FLL
220-CNF221-SDR222-LGW223-TOS224-XRY225-SFO226-EMA227-KRS228-GPS229-AGP230-OVD231-EZE
232-DRW233-GLA234-GRX235-NAP236-ITM
237-FUE238-PFO239-BGI
240-AMS241-JER242-OOL243-GOT244-SCQ245-DME246-MEL247-SYD248-PLZ249-PHL250-SVQ251-EAS252-BHX253-GDL254-PMI255-SEA256-TFS
257-SDQ258-VNO259-FAO260-GIG261-ACE
© 2019 ACI
5.005.005.004.994.994.994.994.994.984.984.984.984.964.964.954.954.954.934.924.924.924.914.904.904.904.894.884.884.874.874.874.864.864.864.864.844.844.824.824.814.804.794.794.794.774.774.754.744.744.734.734.734.734.724.714.704.704.704.694.694.684.664.654.654.644.644.634.624.624.614.594.594.584.574.564.544.544.544.534.524.514.514.484.464.464.464.45
1.00 2.00 3.00 4.00 5.001-DEL2-ICN3-SIN
4-PVG5-HAK6-BOM7-PEK8-SYX9-CAN
10-SHA11-TSN12-SZX13-TAO14-HYD15-YIH
16-TPE17-CKG18-BPN19-DJB20-DPS21-SHE
22-WUH23-PGK24-BLR25-IXC
26-KHN27-HRB28-PLM29-HKG30-CGQ
31-IXE32-LKO33-TRV34-COK35-SUB36-HET37-PNK38-DTB39-HGH40-NKG41-IDR42-TNJ43-PKU44-CCU45-AMD46-VNS47-SJW48-CTU49-CCJ50-HLP
51-GMP52-BBI53-SLL54-NRT55-PNQ56-KUL57-INC
58-KMG59-GYE60-MDC61-SXR62-GRR63-MAA64-BDO65-AMM66-GAU67-GOI
68-UPG69-AER70-ATQ
71-PWM72-CJB
73-MED74-JAI
75-LAN76-IND77-BTJ78-THR79-KNO80-PDG81-CNX82-XIY
83-AUH84-DAL85-MJV86-CUN87-YMM
3.953.953.953.953.943.943.943.943.943.943.933.933.933.933.933.933.923.913.913.903.903.893.893.893.893.893.883.883.873.873.873.863.863.863.863.863.853.853.853.853.823.813.813.803.773.773.773.763.763.763.753.743.743.743.723.723.713.713.703.703.693.693.683.673.673.673.673.663.633.60
3.543.533.523.50
3.453.383.373.363.343.33
3.253.203.17
3.032.72
1.00 2.00 3.00 4.00 5.00262-BCN263-BRC264-BRU265-LCG266-JNB267-LYS268-PNH269-ARN270-KOE
271-WAW272-TSV273-MAD274-RAK275-COR276-ELS277-BDA278-BFN279-EPA280-STN281-HBA282-BSL283-REU284-PDL
285-VGO286-MDZ287-LPA288-NCE289-AEP290-IBZ291-KIM292-BIO293-ABZ294-TRN295-LAX296-DUS297-SPC298-MSY299-HAM300-GVA301-TRD302-JFK303-TLS
304-CDG305-PTY306-BLQ307-LFW308-TBS309-MLE310-VLC311-TFN312-NBO313-SCL
314-MRS315-MFM316-POS317-MAN318-EWR319-BUD320-IXB321-CIA322-TIJ
323-SLA324-BMA325-MXP
326-LIS327-BZV328-ORY329-ACC330-MBA331-PPT332-ABJ333-LGA334-LIN
335-ADD336-EBB337-HRE338-RGN339-TXL340-TUN341-CUR342-OTP343-ABV344-SXF345-LOS346-PNR
5.00
5.00
5.00
4.99
4.99
4.99
4.99
4.99
4.98
4.98
4.98
4.98
4.96
4.96
4.95
4.95
4.95
4.93
4.92
4.92
4.92
4.91
4.90
4.90
4.90
4.89
4.88
4.88
4.87
4.87
4.87
4.86
4.86
4.86
4.86
4.84
4.84
4.82
4.82
4.81
4.80
4.79
4.79
4.79
4.77
4.77
4.75
4.74
4.74
4.73
4.73
4.73
4.72
4.71
1-D
EL
2-IC
N
3-SI
N
4-PV
G
5-H
AK
6-BO
M
7-PE
K
8-SY
X
9-C
AN
10-S
HA
11-T
SN
12-S
ZX
13-T
AO
14-H
YD
15-Y
IH
16-T
PE
17-C
KG
18-B
PN
19-D
JB
20-D
PS
21-S
HE
22-W
UH
23-P
GK
24-B
LR
25-IX
C
26-K
HN
27-H
RB
28-P
LM
29-H
KG
30-C
GQ
31-IX
E
32-L
KO
33-T
RV
34-C
OK
35-S
UB
36-H
ET
37-P
NK
38-D
TB
39-H
GH
40-N
KG
41-ID
R
42-T
NJ
43-P
KU
44-C
CU
45-A
MD
46-V
NS
47-S
JW
48-C
TU
49-C
CJ
50-H
LP
51-G
MP
52-B
BI
53-N
RT
54-P
NQ
Aver
age
HKT – Ranking Within Asia PacificOverall Satisfaction – Total
Group Benchmark - 2018 15
Q7. Based on your experience today, please rate this airport on each service item: Overall satisfaction with the airport.
Aver
age
All A
irpor
ts4.
63
© 2019 ACI
4.70
4.70
4.70
4.69
4.68
4.65
4.65
4.64
4.63
4.62
4.61
4.59
4.57
4.54
4.53
4.52
4.51
4.51
4.43
4.42
4.42
4.41
4.39
4.38
4.38
4.34
4.32
4.28
4.26
4.26
4.22
4.21
4.17
4.16
4.16
4.14
4.13
4.10
4.09
4.09
4.04
4.03
4.01
4.00
4.00
3.94
3.94
3.93
3.90
3.76
3.74
3.70
3.60
3.37
55-K
UL
56-IN
C
57-K
MG
58-M
DC
59-S
XR
60-M
AA
61-B
DO
62-G
AU
63-G
OI
64-U
PG
65-A
TQ
66-C
JB
67-J
AI
68-B
TJ
69-K
NO
70-P
DG
71-C
NX
72-X
IY
73-C
GK
74-B
KK
75-X
NN
76-P
AT
77-C
HC
78-K
IX
79-V
TZ
80-P
EN
81-W
LG
82-B
WX
83-S
OC
84-N
TL
85-U
KB
86-A
DL
87-L
OP
88-R
EP
89-P
ER
90-H
KT
91-C
NS
92-A
KL
93-B
NE
94-D
MK
95-D
RW
96-IT
M
97-O
OL
98-M
EL
99-S
YD
100-
PNH
101-
KOE
102-
TSV
103-
HBA
104-
MLE
105-
MFM
106-
IXB
107-
PPT
108-
RG
N
Aver
age
Aver
age
All A
irpor
ts4.
63
HKT – Ranking Among Airports of 15M-25MOverall Satisfaction – Total
Group Benchmark - 2018 16
Q7. Based on your experience today, please rate this airport on each service item: Overall satisfaction with the airport.
4.99
4.99
4.98
4.96
4.96
4.92
4.92
4.91
4.88
4.86
4.79
4.65
4.54
4.48
4.46
4.46
4.34
4.19
4.17
4.16
4.14
4.14
4.13
4.12
4.10
4.10
4.10
4.09
4.09
4.05
3.95
3.95
3.94
3.94
3.86
3.85
3.85
3.74
3.67
3.36
1-H
AK
2-SY
X
3-TS
N
4-TA
O
5-H
YD
6-D
PS
7-SH
E
8-W
UH
9-H
RB
10-S
UB
11-C
CU
12-M
AA
13-T
HR
14-A
UH
15-D
AL
16-C
UN
17-T
PA
18-L
ED
19-H
EL
20-S
LC
21-H
KT
22-T
LV
23-A
TH
24-Y
UL
25-A
KL
26-P
RG
27-S
AN
28-B
NE
29-V
IE
30-A
GP
31-G
IG
32-B
RU
33-J
NB
34-W
AW
35-D
US
36-H
AM
37-G
VA
38-S
CL
39-M
XP
40-T
XL
Aver
age
Aver
age
All A
irpor
ts4.
23
© 2019 ACI