Engineered Solutions | BIS Software Maintenance Agreements (SMA)

BIS Software Maintenance Agreements(SMA)

www.boschsecurity.com

u Maintain your system performance

u Keep up with the latest advances in data securityand operating systems

u Get the highest return on your hardware investment

u Regular software updates with new functions andintegrations available

u Long-term support and legal compliance atpredictable costs

Bosch Software AssuranceBosch Software Assurance offers comprehensivesoftware maintenance and support service options foryour Bosch Management Software. It is available intwo options, GO and PRO:

Bosch Software Assurance GOBosch Software Assurance GO is our basic softwaremaintenance and support offering. It is a free serviceoffered with all Bosch Management Software. Allour customers benefit from our Security KnowledgeBase and our Training Academy. Our SecurityKnowledge Base also provides you with extensivetechnical literature of Bosch Management Software.

Bosch Software Assurance PROBosch Software Assurance PRO is what you get whenyou purchase a Software Maintenance Agreement. Itincludes our Bosch Software Assurance GO, plusseveral features enabling our customers to takeadvantage of the latest software and performanceenhancements.With continuously changing platforms and versioncompatibility, regular updates are essential. WithBosch Software Assurance PRO, you can relax

knowing you are always entitled to the latest softwareenhancements. It ensures full technical support andaccess to hotfixes.It provides you access to licensed software updatesincluding software minor releases and software majorreleases. Depending on your Bosch ManagementSoftware product, you are also provided with thirdparty compatibility updates.And most important, with Bosch Software AssurancePRO you can ensure regular IT security updates toincrease data protection.

System overview

Reasons to purchase a Software MaintenanceAgreementThe advantages are compelling:

Always access our latest software enhancementsTo keep your security system at peak performance andensure continuous access to new functionality, theBosch Software Maintenance Agreement gives youaccess to major and minor releases as well as thirdparty compatibility updates.

Prevent critical issuesWith continuously changing platforms and versioncompatibility, regular updates are critical. The BoschSoftware Maintenance Agreement assures in an easyand cost-effective way that the system is ready tohandle new or additional functional modules.

Keep your IT security up-to-dateWith more and more stories about computer hackers,it seems that no one is safe when it comes toprotecting your systems. Keeping your IT securityeffective is an ongoing process. With the BoschSoftware Maintenance Agreement, you can ensureregular IT updates to increase data security andprivacy protection.

Improve customer satisfactionThe Bosch Software Maintenance Agreement helpsimprove your customer’s satisfaction by keeping themcurrent on the latest releases and updates. Having asatisfied customer is important to keep retention highand create long-term customer loyalty.

Have peace of mindWith a partner like Bosch and its SoftwareMaintenance Agreements, you can have peace of mindknowing that you have done everything to make sureyour Bosch security system is running optimally andhas continuous up-time, all at predictable costs toplan.

Functions

How to get the benefits of Bosch Assurance PRO• To benefit from the Bosch Software Assurance PRO,

you need to order a Bosch Software MaintenanceAgreement.

• The coverage of a Bosch Software MaintenanceAgreement applies to a specific system.

• Contractual periods are available for multiples of 1year.

Technical specifications

AssuranceGO

AssurancePRO (SMA)

Transparent product information X X

System expansions X X

After sales supportCommissioning supportRequesting hot fixes

For 90 daysafteractivation ofnew license

X

Continuous product upgrades,including upgrades for new legalrequirements

X

Access to IT security updates X

Ordering information

BIS-SMA-BAS License for BIS-BGEN-BAS*, 1yr1-year Service and Maintenance Agreement (SMA) forthe Building Integration System (BIS)Order number BIS-SMA-BAS

BIS-SMA-AMPK License for BIS-FGEN-AMPK*, 1yr1-year Service and Maintenance Agreement (SMA) forthe BIS Alarm Management packageOrder number BIS-SMA-AMPK

BIS-SMA-1CLI License for BIS-XGEN-1CLI*, 1yr1-year Service and Maintenance Agreement (SMA) for1 additional BIS Operator ClientOrder number BIS-SMA-1CLI

BIS-SMA-5CLI License for BIS-XGEN-5CLI*, 1yr1-year Service and Maintenance Agreement (SMA) for5 additional BIS Operator ClientsOrder number BIS-SMA-5CLI

BIS-SMA-10CLI License for BIS-XGEN-10CL*, 1yr1-year Service and Maintenance Agreement (SMA) for10 additional BIS Operator ClientsOrder number BIS-SMA-10CLI

BIS-SMA-1DIV License for BIS-XGEN-1DIV*, 1yr1-year Service and Maintenance Agreement (SMA) for1 additional BIS DivisionOrder number BIS-SMA-1DIV

BIS-SMA-10DIV License for BIS-XGEN-10DV*1-year Service and Maintenance Agreement (SMA) for10 additional BIS DivisionsOrder number BIS-SMA-10DIV

BIS-SMA-MSRV License for BIS-FGEN-MSRV*, 1yr1-year Service and Maintenance Agreement (SMA) for1 additional BIS server in a multi-server topologyOrder number BIS-SMA-MSRV

BIS-SMA-AUE License for BIS-FAUE-BPA*, 1yr1-year Service and Maintenance Agreement (SMA) forthe BIS Automation Engine (AUE) within BISOrder number BIS-SMA-AUE

BIS-SMA-100P License for BIS-XAUE-100P*, 1yr1-year Service and Maintenance Agreement (SMA) for100 additional BIS AUE detector pointsOrder number BIS-SMA-100P

BIS-SMA-1KP License for BIS-XAUE-1KP*, 1yr1-year Service and Maintenance Agreement (SMA) for100 additional BIS AUE detector pointsOrder number BIS-SMA-1KP

BIS-SMA-ACE License for BIS-FACE-BPA*, 1yr1-year Service and Maintenance Agreement (SMA) forthe BIS Access Engine (ACE) within BISOrder number BIS-SMA-ACE

2 | BIS Software Maintenance Agreements (SMA)

BIS-SMA-ACEAPI. License for BIS-FACE-API*, 1yr1-year Service and Maintenance Agreement (SMA) forthe Access Engine application programming interface(API)Order number BIS-SMA-ACEAPI.

BIS-SMA-100C License for BIS-XACE-100C*, 1yr1-year Service and Maintenance Agreement (SMA) for100 additional BIS ACE cardsOrder number BIS-SMA-100C

BIS-SMA-1KC License for BIS-XACE-1KC*, 1yr1-year Service and Maintenance Agreement (SMA) for1000 additional BIS ACE cardsOrder number BIS-SMA-1KC

BIS-SMA-10KC License for BIS-XACE-10KC*, 1yr1-year Service and Maintenance Agreement (SMA) for10,000 additional ACE cardsOrder number BIS-SMA-10KC

BIS-SMA-50KC License for BIS-XACE-50KC*, 1yr1-year Service and Maintenance Agreement (SMA) for50,000 additional ACE cardsOrder number BIS-SMA-50KC

BIS-SMA-32DR License for BIS-XACE-32DR*, 1yr1-year Service and Maintenance Agreement (SMA) for32 additional BIS ACE doorsOrder number BIS-SMA-32DR

BIS-SMA-128DR License for BIS-XACE-128D*, 1yr1-year Service and Maintenance Agreement (SMA) for128 additional BIS ACE doorsOrder number BIS-SMA-128DR

BIS-SMA-512DR License for BIS-XACE-512D*, 1yr1-year Service and Maintenance Agreement (SMA) for512 additional BIS ACE doorsOrder number BIS-SMA-512DR

BIS-SMA-OFFL License for BIS-FACE-OFFL*, 1yr1-year Service and Maintenance Agreement (SMA) forthe BIS ACE Offline Doors basic packageOrder number BIS-SMA-OFFL

BIS-SMA-25OF License for BIS-XACE-25OF*, 1yr1-year Service and Maintenance Agreement (SMA) for25 additional BIS ACE Offline doorsOrder number BIS-SMA-25OF

BIS-SMA-1KEY License for BIS-XACE-1KEY*, 1yr1-year Service and Maintenance Agreement (SMA) forthe connection of 1 Deister Key Cabinet to BIS ACEOrder number BIS-SMA-1KEY

BIS-SMA-1MAC License for BIS-XACE-1MAC*, 1yr1-year Service and Maintenance Agreement (SMA) for1 additional Main Access Controller (MAC) in BIS ACEOrder number BIS-SMA-1MAC

BIS-SMA-10MAC License for BIS-XACE-10MC*, 1yr1-year Service and Maintenance Agreement (SMA) for10 additional Main Access Controllers (MAC) in BISACEOrder number BIS-SMA-10MAC

BIS-SMA-PRK License for BIS-FACE-PRK*, 1yr1-year Service and Maintenance Agreement (SMA) forExtended Carpark Management in BIS ACEOrder number BIS-SMA-PRK

BIS-SMA-VIE License for BIS-FVIE-BPA*, 1yr1-year Service and Maintenance Agreement (SMA) forthe BIS Video Engine (VIE) within BISOrder number BIS-SMA-VIE

BIS-SMA-1CHA License for BIS-XVIE-1CHA*, 1yr1-year Service and Maintenance Agreement (SMA) for1 additional video channel in BIS VIEOrder number BIS-SMA-1CHA

BIS-SMA-SEE License for BIS-FSEE-BPA*, 1yr1-year Service and Maintenance Agreement (SMA) forthe BIS Security Engine (SEE) within BISOrder number BIS-SMA-SEE

BIS-SMA-2PNL License for BIS-XSEE-2PNL*, 1yr1-year Service and Maintenance Agreement (SMA) for2 additional G-Series panels in BIS SEEOrder number BIS-SMA-2PNL

BIS-SMA-500P License for BIS-XSEE-500P*, 1yr1-year Service and Maintenance Agreement (SMA) for500 additional D6x00 accounts in BIS SEEOrder number BIS-SMA-500P

BIS-SMA-BVMS License for BIS-FGEN-BVMS*, 1yr1-year Service and Maintenance Agreement (SMA) forthe connection between 1 BIS and 1 BVMS installationOrder number BIS-SMA-BVMS

3 | BIS Software Maintenance Agreements (SMA)

Represented by:

Europe, Middle East, Africa: Germany: North America: Asia-Pacific:Bosch Security Systems B.V.P.O. Box 800025600 JB Eindhoven, The NetherlandsPhone: + 31 40 2577 284emea.securitysystems@bosch.comemea.boschsecurity.com

Bosch Sicherheitssysteme GmbHRobert-Bosch-Ring 585630 GrasbrunnGermanywww.boschsecurity.com

Bosch Security Systems, LLC130 Perinton ParkwayFairport, New York, 14450, USAPhone: +1 800 289 0096Fax: +1 585 223 9180onlinehelp@us.bosch.comwww.boschsecurity.us

Robert Bosch (SEA) Pte Ltd, Security Systems11 Bishan Street 21Singapore 573943Phone: +65 6571 2808Fax: +65 6571 2699apr.securitysystems@bosch.comwww.boschsecurity.asia

© Bosch Security Systems 2020 | Data subject to change without notice17967665419 | en, V15, 30. Jul 2020