Bimco Emerging Logistics Leadership

Logistics in a Logistics in a Emerging EconomyEmerging Economy

Mapping Your Skills In The Maritime Mapping Your Skills In The Maritime

Industry Industry BIMCO CONFERENCE – Dubai - BIMCO CONFERENCE – Dubai - January 8, 2003 January 8, 2003

www.translogistique.org >>>Call>>>+971-50-768 1394 2

Logistics in Emerging Economies

• Making an effort to change and improve

• Raising performance to advanced standards

• Raising performance bar in dynamic work environment of Logistics

• Focuses on skills and competence development in the maritime industry


• Trading more in a diversified economy, but less reliance on the finite oil wealth.

• Integrated Infrastructure• Building city concept – Hub-and-

Spoke System• Innovative, friendly, open and free

trade system actively pursued

TransLogistique Training SolutionsTransLogistique Training Solutions

Rapidly Transforming Rapidly Transforming Economy of UAEEconomy of UAE


The nautical professions has evolved over centuries to include merchant and naval officers, pilots, harbourmasters, surveyors, ship managers, trainers and those associated with other marine services.

These professions are worldwide, but despite differences in language, national and commercial interests, nautical professions share the same purpose, which is the safe and efficient operation of seagoing craft.

Translogistique Training SolutionsTranslogistique Training Solutions

Who is in the MaritimeWho is in the MaritimeIndustryIndustry??


Logistics is that part of the supply chain process that plans, implements and controls efficient, effective forward and reverse flow and storage of goods, services and related information between the point of origin and the point of consumption in order to meet customers’ requirements.


What is Logistics?What is Logistics?


Who is Who is TransLogistique TransLogistique Canada?Canada?

“Our mission is to become the leading provider of training in logistics and

supply chain management that supports professional development of people to work more productively and

effectively in the networked- economy.”



Milestones Milestones

(‘96-’02) Designed, developed and delivered a curriculum to meet the (‘96-’02) Designed, developed and delivered a curriculum to meet the

expectations of the Ministry of Higher Education in a specialized business expectations of the Ministry of Higher Education in a specialized business

program dubbed as “ TRADE AND TRANSPORTATION” through Higher program dubbed as “ TRADE AND TRANSPORTATION” through Higher

Colleges of Technology – producing 63 nationals to the specifications of Colleges of Technology – producing 63 nationals to the specifications of

the industry especially Dubai Customs.the industry especially Dubai Customs.

( June‘02)( June‘02) Co-founded Supply Chain Logistics Group in UAE to support Co-founded Supply Chain Logistics Group in UAE to support

professional development of all expatriates. professional development of all expatriates.

(August ‘02) Introduced on-line education in Transportation & Logistics for (August ‘02) Introduced on-line education in Transportation & Logistics for

the trading community in UAE and Middle East. the trading community in UAE and Middle East.

(September ‘02)(September ‘02) Presented a research paper on Presented a research paper on Teaching Methods : An Teaching Methods : An

UAE ScenarioUAE Scenario during the Annual Conference of Council of Logistics during the Annual Conference of Council of Logistics

Management at San Francisco, USAManagement at San Francisco, USA

(October ‘02) Organized the First Logistics Conference in the Gulf(October ‘02) Organized the First Logistics Conference in the Gulf


VisionVision

TransLogistique™ Training Solutions bridges the gap in the TransLogistique™ Training Solutions bridges the gap in the knowledge, skills and ultimate competency of program knowledge, skills and ultimate competency of program participants in transportation, logistics and supply chain participants in transportation, logistics and supply chain management. Its aim is to prepare people of diverse management. Its aim is to prepare people of diverse background for the 21st century and thereby establish a background for the 21st century and thereby establish a professional program based on the scholarship and professional program based on the scholarship and expertise of our faculty, participants and recognizable expertise of our faculty, participants and recognizable quality of graduates.quality of graduates.


STATEMENTSTATEMENT


To admit the highest caliber and motivated participants·To admit the highest caliber and motivated participants·

To provide a balanced Transportation and Logistics education with a To provide a balanced Transportation and Logistics education with a supply chain management focus that integrates theory and practice· supply chain management focus that integrates theory and practice·

To provide the context for the fullest development of the decisional, To provide the context for the fullest development of the decisional, leadership, interpersonal, communication and administrative skills of leadership, interpersonal, communication and administrative skills of each Transportation and Logistics education· each Transportation and Logistics education·

To produce participants who can assume leadership positions in To produce participants who can assume leadership positions in Transportation, International Business and Logistics industry· Transportation, International Business and Logistics industry·

To transform all possibilities into realities of a professional career To transform all possibilities into realities of a professional career development in Logistics and Supply Chain Managementdevelopment in Logistics and Supply Chain Management


GoalsGoals


Reading text

Document use

Writing

Numeracy

Oral communication

Thinking skills

Problem solving

Decision making

Job task planning and organizing

Significant use of memory

Finding informationFinding information

Working with othersWorking with others

Computer useComputer use

Continuous learningContinuous learning


Mapping Essential SkillsMapping Essential Skills

http://www15.hrdc-drhc.gc.ca/english/profiles/#ReadingText

http://www15.hrdc-drhc.gc.ca/english/profiles/#DocumentUse

http://www15.hrdc-drhc.gc.ca/english/profiles/#Writing

http://www15.hrdc-drhc.gc.ca/english/profiles/#Numeracy

http://www15.hrdc-drhc.gc.ca/english/profiles/#OralCommunication

http://www15.hrdc-drhc.gc.ca/english/profiles/#ThinkingSkills

http://www15.hrdc-drhc.gc.ca/english/profiles/#ProblemSolving

http://www15.hrdc-drhc.gc.ca/english/profiles/#DecisionMaking

http://www15.hrdc-drhc.gc.ca/english/profiles/#JobTaskPlanning

http://www15.hrdc-drhc.gc.ca/english/profiles/#MemoryUse


Document useDocument use

Oral communicationOral communication

Job task planning and organizingJob task planning and organizing


Essential Skills For Shippers Essential Skills For Shippers and Receiversand Receivers


• • read memos from suppliers about product deliveries and read memos from suppliers about product deliveries and shipping procedure changes. (frequently) (1) shipping procedure changes. (frequently) (1)

• • read customs forms for information about customs read customs forms for information about customs regulations, categories and duty numbers. (1) regulations, categories and duty numbers. (1)

• • read notes from other workers or the supervisor, setting read notes from other workers or the supervisor, setting priorities after a shift change. (daily) (1) priorities after a shift change. (daily) (1)

• • refer to Material Safety Data Sheets (MSDS) to learn whether refer to Material Safety Data Sheets (MSDS) to learn whether goods coming into the plant are hazardous and how they goods coming into the plant are hazardous and how they should be handled. (3) should be handled. (3)

• • read contracts between the shipping and trucking companies read contracts between the shipping and trucking companies to check pricing and terms of payment (2) to check pricing and terms of payment (2)

• • read policy manuals to learn about shipping procedures for read policy manuals to learn about shipping procedures for various companies. (frequently) (3) various companies. (frequently) (3)


Skills for Shippers & Skills for Shippers & Receivers- READINGReceivers- READING



Skills for Shippers & Receivers-Skills for Shippers & Receivers-Reading ProfileReading Profile

Type of TextPurpose of Reading

To scan for specific information/To locate information

To skim for overall meaning, to get the 'gist'.

To read the full text to understand or to learn.

To read the full text to critique or to evaluate.

Forms >> > >

Labels >> >

Notes, Letters, Memos > >>

Manuals, Specifications, Regulations

> >>

Reports, Books, Journals > >



Skills For Shippers & Receivers – Skills For Shippers & Receivers – Examples of Document UseExamples of Document Use

Computer-Computer-Generated Generated LabelsLabels

Shipping ListShipping List

Workplace Workplace Hazardous Hazardous Materials Materials InformationInformation


May draw sketches of warehouse floor plans to help organize May draw sketches of warehouse floor plans to help organize goods. >>>goods. >>>

Read signs, labels or lists. >>>Read signs, labels or lists. >>> Complete forms by marking check boxes, recording numerical Complete forms by marking check boxes, recording numerical

information or entering words, phrases or sentences.>>>information or entering words, phrases or sentences.>>> Read completed forms containing check boxes, numerical Read completed forms containing check boxes, numerical

entries, phrases, addresses or sentences. >>>entries, phrases, addresses or sentences. >>> Read tables, schedules or other table-like text. >>Read tables, schedules or other table-like text. >> Enter information in tables, schedules or other table-like texts. >Enter information in tables, schedules or other table-like texts. > Obtain specific information from graphs or charts. >Obtain specific information from graphs or charts. > Interpret scale drawings. >Interpret scale drawings. > Obtain information from sketches, pictures or icons. Obtain information from sketches, pictures or icons.

TransLogistique Training SolutionsTransLogistique Training SolutionsSkills – Creating Skills – Creating DocumentsDocuments



Writing SkillsWriting Skills• write brief loading and delivery instructions to truck drivers. (1) • write short reminders to themselves about tasks they must do (1)

• write memos to the front office to inform staff of an incorrect shipment or bill of lading. (1) •

complete labels and bills of lading for shipments. (1)

• make entries in a book describing what is received and what is sent out each day. These entries refer to smaller customers who do not ship through trucking companies and include reference numbers, numberof packages, type of product and billing instructions. (1)

• write short reports to carriers about damaged or missing goods. (2)



Skills For Shippers & Receivers Skills For Shippers & Receivers Writing ProfileWriting Profile

Length Purpose For WritingTo organize / To Remember

To keep a record / To document

To inform / To request information

To persuade / to justify a request

To present an analysis or comparison

To

Present an evaluation / or critique

Texts requiring less than one paragraph of new text

>> >>> >>

Texts rarely requiring more than one paragraph

>>

Longer Texts


• Money MathMoney Math• Scheduling, Budgeting & AccountingScheduling, Budgeting & Accounting• Measurement & CalculationMeasurement & Calculation• Numerical EstimationNumerical Estimation


Skills - NumeracySkills - Numeracy



Type of Numeric AbilityType of Numeric Ability

Number ConceptsWhole Numbers

Rational Numbers- Fractions

Rational Numbers – Decimal

Rational Numbers – Percent

Equivalent Rational Numbers

Patterns and RelationsEquations

Formulae

Shape and Spatial SenseMeasurement conversions

Areas, Perimeter, Volumes

Statistics and ProbabilitySummary Calculations


How Calculations are PerformedHow Calculations are Performed>>>>>> In their heads. In their heads.

>>>> Using a pen and paper. Using a pen and paper.

>>>>>> Using a calculator. Using a calculator.

>> Using a computer. Using a computer.

Measurement Instruments UsedMeasurement Instruments Used

>> Time. For example, using a watch or calendar. Time. For example, using a watch or calendar.

>>>>>> Weight or mass. For example, using scales. Weight or mass. For example, using scales.

>>>> Distance or dimension. For example, using a ruler or tape Distance or dimension. For example, using a ruler or tape measure. measure.

>>>>>> Using the metric measurement system. Using the metric measurement system.


CalculationsCalculations


Listen to announcements over loudspeakers. (1) Listen to announcements over loudspeakers. (1)

Give direction to co-workers for various tasks, Give direction to co-workers for various tasks,

such as gathering goods from different departmentssuch as gathering goods from different departments

or deploying goods on the floor. (1) or deploying goods on the floor. (1)

Interact with truck drivers to direct them to the Interact with truck drivers to direct them to the

appropriate docks and to verify that the shipment appropriate docks and to verify that the shipment

is received in good condition. (1) is received in good condition. (1)

Interact with clients and carriers in person or over the phone. (1) Interact with clients and carriers in person or over the phone. (1)


Oral CommunicationOral Communication


Exchange information with co-workers, Exchange information with co-workers,

managers and supervisors. (2) managers and supervisors. (2)

Listen to instructions and directions from Listen to instructions and directions from

supervisors on shipping schedules, the arrival of goodssupervisors on shipping schedules, the arrival of goods

and details of waybills and orders (1) and details of waybills and orders (1)

Discuss the co-ordination of complex tasks Discuss the co-ordination of complex tasks

and production schedules with co-workers. (2) and production schedules with co-workers. (2)

Instruct new employees on how to perform tasks. (2) Instruct new employees on how to perform tasks. (2)

Direct customers to docks and answer theirDirect customers to docks and answer their

questions about orders. (1) questions about orders. (1)


Oral CommunicationOral Communication


Problem SolvingProblem Solving•• Deal with delayed shipments or damaged goods. They discuss Deal with delayed shipments or damaged goods. They discuss

the details with supervisors or suppliers and fill out the the details with supervisors or suppliers and fill out the appropriate forms. (frequently) (1) appropriate forms. (frequently) (1)

•• May receive the wrong product for an order. They determine the May receive the wrong product for an order. They determine the most appropriate solution, such as returning the merchandise most appropriate solution, such as returning the merchandise or storing it for use in another order. (occasionally) (2) or storing it for use in another order. (occasionally) (2)

•• Receive payment slips which are incorrectly filled out. They Receive payment slips which are incorrectly filled out. They consult with co-workers for information or contact clients and consult with co-workers for information or contact clients and carriers to clarify the payment details (2) carriers to clarify the payment details (2)

•• May have to cope with the arrival of large shipments of May have to cope with the arrival of large shipments of improperly packed goods while short of staff. They determine improperly packed goods while short of staff. They determine how best to arrange for quick unloading of goods without how best to arrange for quick unloading of goods without damage, using available staff. (2) damage, using available staff. (2)


Thinking SkillsThinking Skills


Decision MakingDecision Making•• decide how to redirect lost packages. (1) decide how to redirect lost packages. (1)

•• decide how much stock to bring out of the stock room, based on the decide how much stock to bring out of the stock room, based on the number of orders and the quantity of products in each order. (1) number of orders and the quantity of products in each order. (1)

•• decide the order in which trucks load and unload when there are more decide the order in which trucks load and unload when there are more trucks than available docks. (2) trucks than available docks. (2)

•• decide how best to transport goods, based on shipment size, client decide how best to transport goods, based on shipment size, client deadlines, processing delays, overall cost and payment method. (2) deadlines, processing delays, overall cost and payment method. (2)

•• decide which carrier to use, based on cost, method of transport, decide which carrier to use, based on cost, method of transport, urgency, special rates and shipment size. (2)urgency, special rates and shipment size. (2)

•• decide whether to ship an incomplete order, taking into account the decide whether to ship an incomplete order, taking into account the possibility of customers complaining or of losing contracts. (3) possibility of customers complaining or of losing contracts. (3)


Thinking SkillsThinking Skills


Significant Use of Memory

Shippers and receivers:

• remember shipping regulations. • remember which orders have

priority • remember the pickup and

delivery times of various shipping companies

• remember how much of each product will fill a split load.

• may remember dimensions and weights of various products in order to estimate loads.


Working With OthersWorking With OthersComputer UseComputer Use

Continuous LearningContinuous Learning



Pay For PerformancePay For Performance

Pay for performance hasPay for performance has become one of the mantras become one of the mantras

of modern management,of modern management, yet most rewards are based yet most rewards are based

on current business, on current business, not exploration.not exploration.

http://www.mckinseyquarterly.com/ar_g.asp?ar=1233&pagenum=1&L2=18&L3=31&srid=17&gp=0


Philbhert N, your answers to the questions indicate that you tendtoward being a Socializer. Characteristics of a Socializer: Strengths:persuasion, interacting with othersWeaknesses:disorganization, carelessnessIrritation: routine Goals:popularity, applauseFear:loss of prestigeMotivator:recognition

Socializers are friendly, enthusiastic people who like to be where the action is. Their primary strengths are enthusiasm, charm, persuasiveness, and warmth. They are eternal optimists with an abundance of charisma; Qualities that help them influence people and build alliances to accomplish their goals.

TransLogistique Training Solutions - CanadaTransLogistique Training Solutions - Canada

Results of Assessment –Results of Assessment –Behavioural Style :Behavioural Style :www.platinumrule.comwww.platinumrule.com


Prescription before diagnosis Prescription before diagnosis is malpractice –is malpractice –

Dr Tony AlessandraDr Tony Alessandra

TransLogistique Training Solutions - CanadaTransLogistique Training Solutions - Canada

Quote of the DayQuote of the Day


Increasing computerization may mean that Increasing computerization may mean that more shippers and receivers will require more shippers and receivers will require

computer skills in order to work with computer skills in order to work with computerized forms and invoices and to use computerized forms and invoices and to use

bar-coding.bar-coding.


Future Trends Affecting Future Trends Affecting Essential SkillsEssential Skills


For Your Time and Attention. For Your Time and Attention. Keep Learning To Grow in Keep Learning To Grow in Wisdom of The Sea and Wisdom of The Sea and Global Logistics!!Global Logistics!!

Bimco Emerging Logistics Leadership

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