BIMAL THAPA

Dubai Mall, The address Hotels & Resorts, Dubai U.A.E. Contact: +971-501630915 hifrens2007@gmail.com

OBJECTIVE

Looking for a career opportunity with a progressive organization that would help me to develop my potential skill of extensive communication, organizational skills and allow me to show my experience in the field. I would like to be placed in a dynamic and creative environment that would provide me with international experience and opportunities to grow in the future.

STRENGTH

Customer services with excellent communication skill. Good interpersonal skills and public relations. Self motivated. Anticipation of customer needs and satisfaction. Team work. Adaptability and Perseverance.

EXPERIENCE

Dubai Mall, The Address Hotels & Resorts, Dubai, U.A.E.Bartender: Since August. 2010 to till date

DUTIES & RESPONSIBLITIES

Opens the bar according to the bar opening checklist & do the thorough inventory of all the beverages.

Performs the necessary preparations in their assigned area prior to opening Bar such as displaying the bottles, glassware, napkins, decoration, refilling the chillers, taking thorough inventory of all the beverages.

Ensure all preparation is done prior to starting shift. Serves customers in a friendly and helpful manner. Receives payment by cash, check, credit cards, vouchers, or automatic

debits. Issues receipts, refunds, credits, or change due to customers.

Can make many different kind of cocktails & have good production knowledge of alcoholic and nonalcoholic beverages.

Identifying good or bad drinks & techniques for making cocktails & garnishing.

Held responsible for complying with standard methods & procedure such as conduct, etiquette, dress code, serving techniques & complete familiarity with the menu & any subsequent day to day changes.

Offers suggestions if requested, record the desired selections from guests & turn in the order for preparation & prepare the back up tables with such supplements.

Checks the cleanliness of the Bar, equipment & having awareness about the beverage store and place the beverage order through FMC.

Dubai Mall, The Address Hotels & Resorts, Dubai, U.A.E.Waiter: Since Sep. 2009 to July 2010

DUTIES & RESPONSIBLITIES

Prepare tables for meals, including the complete set up of linens, silverware and glassware.

Perform light food preparation duties including bread, salad preparation, appetizers and desert presentation.

Greet guests in a professional manner and provide education about the food and beverage menus, how menu items are prepared, the ingredients used and the different cooking methods.

Inform customers of daily specials. Check food and beverages for quality and presentation before serving to guest. Serve food and beverage to guests. Receive guest payments and process transactions. Clear and clean tables promptly according to proper sanitation standards. Complete side duties as required including, polishing silverware, restaurant set up, and

filling condiments. Keep dining room and service stations sanitized and tidy.

Rose, Rotana Hotels & Resorts, Dubai, U.A.E.Housekeeping Attendant: Since July 2008 to August 2009

DUTIES & RESPONSIBLITIES

Enters and prepares the room for cleaning. Makes bed. Dusts the room and furniture. Replenishes guestroom and bath supplies. Cleans the bathroom.

Cleans the closet. Vacuums and racks the carpet. Checks and secures the rooms. Replenish amenities according to the operational standards. Deliver and retrieve items on loan to guests e.g. iron and ironing boards Ensure security of guest rooms and privacy of guests Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super

cleaning etc.) as required. Cleans guest bathroom/bed room/floor corridor. Responsible for replenishment of guest complimentary water. Responsible for the cleanliness and maintains of his work area. Responsible for the Hotel property in the work area. Attends to guest calls, guest requests /guest complaints in the area assigned to him. Authorize to enter in guestrooms for cleaning and providing turndown services as per

requirement. Responsible for following the standard operating procedures. Responsible for achieving and exceeding the guest satisfaction score. 

JW Marriott, Dubai, U.A.E.Housekeeping Linen Runner: Since June 2007 to July 2008

DUTIES & RESPONSIBLITIES

Pick up of dirty linen from the pantry and deliver dirty linen to the laundry. Collect clean linen from the laundry and distribute the linen in the pantries.  Attend to guest requests such as iron and iron boards, dental kits, etc.  Delivery and pick up of extra beds to the rooms.  Pick up of guest supplies from the general stores and placing them within

Housekeeping.  Pick up of water bottles from the general stores and placing them in the pantries.  Report to Supervisor of any items in need of maintenance.  Report to Linen Supervisor for any misuse of Food & Beverage linen and uniforms.  Ensure a clean and tidy linen room at all times.  Carry out special duties that are assigned by Superiors.

ACADEMIC QUALIFICATION

2003 Shree Shanti Higher Secondary School, Pokhara, Nepal.

S.L.C. Passed

TRAININGS/ ACHIEVEMENT

Successfully completed the WINE, BEER & SPIRIT training & it’s production methods.

Successfully completed the FIRE FIGHTING training. Successfully completed the English Language Class of 6 months. Telephone Etiquette Successfully completed the basic food hygiene training. Successfully completed the Body language training. Successfully completed the Wine training.

PERSONAL DATA

Date of Birth : 19th March 1977

Nationality : Nepalese

Gender : Male

Marital Status : Single

PASSPORT DETAIL

Passport No : 2661045

Date of issue : 12th Sep. 2005

Date of expiry : 11th August 2015

Place of issue : Pokhara, Nepal.

Visa status : Resident Visa (Transferable)

I do hereby certify that the above entries made by me are true and correct in all aspects.

Sincerely, Bimal