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BIL 3 SEPTEMBER - DISEMBER 2010

ISSN 1394-0538

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OSC Online to go AIO ne de�nition of

arti�cial intelligence (AI) is “the ability

of a computer or other machine to perform those activities that are normally thought to require intel -ligence”. The OSC Online system – the web-based option of the physical One-Stop-Centre to fast track approv -al – is a Ministry of Housing and Local Government (KPKT) initiative to enhance the service delivery system in the property sector by further expediting the development proposal application process. The physical One-Stop-Centre was launched in April 2007 followed by the OSC Portal in January 2008 and the RM3.8 million OSC Online in February this year. KPKT’s Local Government Department (LGD) carries out the initia -tive. KPKT Minister Datuk Wira Chor Chee Heung disclosed that LGD has envisaged next-level improvements to OSC Online. These include the Arti�cial Intelligence Auto Checker System that reads digital plans and automati -cally yields the percentage of compliance according to the requirements of the relevant laws. He expects this improve -ment to enhance the qual -ity and speed of decision-making on an application. Essentially, OSC Online is an innovative single gate -way 24/7 online eSubmis -sion system complemented by di�erent modules to expedite the approval pro -cess. Standardisation and transparency are built into the system. An applicant is only required to submit and upload one set of plans and documents to the system. Circulation to various technical agencies is also done online. Following that, techni -cal o�cers can log in to OSC Online and view the technical drawings online and type comments in the designated boxes without damaging the drawings. Also, applicants can view the comments online,

local authorities will have adopted it. Meanwhile, he said, the current manual process requires a bulky set of drawings and documents to be submitted to local authorities and to be redistributed to at least 11 external agencies for com -ments. Also, di�erent agen -cies may require di�erent number of sets of draw -ings; hence, the high use of paper; while throughout the approval process, more fresh copies are required for the checkpoints in compliance checking and to replace the overused plans. The minister further pointed out that manual submission provides the opportunity for additional conditions to be imposed

on the applicants and that tends to frustrate the sub -mission experience. There are also instances of applicants not comply -ing fully with the prede -termined requirements but managed to overcome the �rst few checkpoints. However, when such submissions reached the technical compliance checking checkpoint, it was then realised that certain information was missing and that further delayed the whole process when additional informa -tion was to be furnished. And to submit a devel -opment proposal, the applicant must be a valid quali�ed person registered with the respective profes -sional board. Chor said manual veri -�cation with the various

boards is susceptible to human errors and inaccura -cies. For example, an unreg -istered quali�ed person could be noted only late in the application process or might have been blacklisted by a regulatory body but allowed to submit at local authority. Other issues are manual submission is restricted to o�ce hours and the fact the applicant must be phys -ically present at the local authority. Chor said while run -ners submit most submis -sions, technical details and consultation are better obtained from the appli -cants themselves, adding that for applicants who pro -vide services countrywide, submission can then be tedious and taxing.

amend drawings and resubmit online. Another bene�t of OSC Online is it promotes a single eSubmission system for all local authorities with uniform procedures and processes pertaining to development control. It is equipped with a prede�ned checklist that guarantees a speedier and transparent system. Incomplete submission will be automatically stored in the system or rejected should the applicants fail to reactivate application within the stipulated time -frame. Furthermore, standardi -sation of requirements and formats will reduce errors which in turn will result in speedier decision on devel -opment proposal applica -tions. Hosted at LGD, the OSC Online portal allows the applicant to do a one-time login from anywhere in the world and submit the development proposal to any local authority in the country. Similarly, the technical agencies can view and check the technical draw -

ings anytime and any -where. These local technical agencies and govern -ment-linked companies include Indah Water Consortium, Department of Environment, Fire and Rescue Department, Public Works Department, Minerals and Geosciences Department, Department of Town and Country Planning, Department of Irrigation and Drainage, District and Land O�ce/Land and Mines O�ce, Malaysian Communications and Multimedia Commission, Tenaga Nasional Bhd and Water Authority. The portal also per -forms centralised realtime veri�cation of the appli -cant with the boards of architects, engineers and planners; so disquali�ed persons are easily tracked and veri�ed. On the targets for OSC Online, Chor said the plan is to have 60 local authori -ties adopt it by December this year ( see tables 1, 2 and 3 ) and another 39 by July 2011 ( see table 4 ), by which time a total of 99

Improvements to the Ministry of Housing and Local Government’s 24/7 One-Stop-Centre will include use of arti�cial intelligence

To the investor, speedy results translate into savings in hidden costs … OSC Online ful�ls the objectives of speedy, quality, secure and customer-friendly service and is expected to help improve Malaysia’s current global ranking in ease of doing business, says Chor.

FIRST PHASE1. Kuala Lumpur City Hall 2. Johor Bahru City Council3. Kuala Terengganu City Council4. Petaling Jaya City Council5. Alor Gajah Town Council6. Kuantan Town Council7. Sungai Petani Town Council

SECOND PHASE8. Melaka City Council 9. Shah Alam City Council10. Muar Town Council11. Jasin Town Council12. Nilai Town Council13. Temerloh Town Council14. Manjung Town Council15. Kuala Kangsar Town Council16. Pulau Pinang Town Council17. Ampang Jaya Town Council18. Kajang Town Council19. Klang Town Council20. Selayang Town Council21. Subang Jaya Town Council22. Sepang Town Council23. Kerian District Council24. Kampar District Council25. Marang District Council

THIRD PHASE26. Batu Pahat Town Council27. Johor Bahru Tengah Town Council28. Kluang Town Council29. Kulai Town Council

Table 1

Execution of OSC Online in phases by city/town/district councils

Table 2

Table 3

30. Pasir Gudang Town Council31. Alor Setar City Council32. Langkawi Town Council33. Kulim Town Council34. Kota Bharu Town Council35. Seremban Town Council36. Jelebu District Council37. Jempol District Council38. Kuala Pilah District Council39. Rembau District Council40. Tampin District Council41. Bentong Town Council42. Ipoh City Council43. Taiping Town Council44. Teluk Intan Town Council45. Gerik District Council46. Batu Gajah District Council47. Lenggong District Council48. Pengkalan Hulu District Council49. Perak Tengah District Council50. Selama District Council51. Tanjong Malim District Council52. Tapah District Council53. Kangar Town Council54. Seberang Perai Town Council55. Hulu Selangor District Council56. Kuala Langat District Council57. Kuala Selangor District Council58. Sabak Bernam District Council59. Kemaman Town Council60. Dungun Town Council

FOURTH PHASE61. Kota Tinggi District Council62. Labis District Council63. Mersing District Council

Table 4

64. Pontian District Council65. Segamat District Council66. Simpang Renggam District Council67. Tangkak District Council68. Yong Peng District Council69. Baling District Council70. Bandar Baharu District Council71. Kubang Pasu District Council72. Padang Terap District Council73. Pendang District Council74. Sik District Council75. Yan District Council76. Ketereh District Council77. Tanah Merah District Council78. Bachok District Council79. Gua Musang District Council80. Jeli District Council81. Dabong District Council82. Kuala Krai District Council83. Machang District Council84. Pasir Mas District Council85. Pasir Puteh District Council86. Tumpat District Council87. Hang Tuah Jaya Town Council88. Port Dickson Town Council89. Bera District Council90. Cameron Highlands District Council91. Jerantut District Council92. Lipis District Council93. Maran District Council94. Pekan District Council95. Raub District Council96. Rompin District Council97. Besut District Council98. Hulu Terengganu District Council99. Setiu District Council

Table 4 (continued)Table 3 (continued)

Source: Ministry of Housing and Local Government