Big Business Performance on a Small Business Budget Woody Walton Microsoft Corporation...
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Big Business Performance on a Small Business BudgetWoody WaltonMicrosoft [email protected]
| Copyright© 2011 Microsoft Corporation
Agenda• Why Online Services?• Office 365 Overview• Purchasing and Pricing• Demonstration• Resources• Q&A
| Copyright© 2011 Microsoft Corporation
Trends Driving The Future of Productivity
CONSUMERIZATION MULTI-GENERATIONAL INFRASTRUCTURE LIMITATIONS
ANYTIME, ANYWHERE RISE OF THE CLOUD
“By 2012, 20% Of Businesses Will Own No IT Assets.”
Gartner, Jan. 2010
“The move to Microsoft Online Services will help cut operational costs by an estimated 30% and create a variable cost model that will provide increased flexibility in the future.”
Ingo Elfering, Vice PreseidentGlaxoSmithKline
“We were cautious of how many people would embrace a new tool. What we found was that 80% of our users wanted to be on a Microsoft type platform and were using one at home”
John Kalka, Vice PreseidentIngersoll Rand
The world's mobile worker population will pass the one billion mark this year and grow to nearly 1.2 billion people – more than a third of the world's workforce – by 2013.
IDC, Feb. 2010
Older Millennials (23-27) spend an ave. of 6.8hrs/w interacting with work email. Younger Millennials in work spend just 4.2hrs/w on email and more time on text messaging (3hrs) or IM (3.2hrs).
Accenture, Jan. 2010
| Copyright© 2011 Microsoft Corporation
The Future of Productivity
The cloud on your terms
Best productivity experience
across PC, phone, and browser
Online
On-premises
Business Intelligence
Enterprise Content
ManagementCollaboration Enterprise
SearchUnified
Communications
| Copyright© 2011 Microsoft Corporation
Microsoft Office 365
BRINGING TOGETHER CLOUD VERSIONS OF OUR MOST TRUSTED COMMUNICATIONS AND COLLABORATION PRODUCTS WITH THE LATEST VERSION OF OUR DESKTOP SUITE FOR
BUSINESSES OF ALL SIZES.
| Copyright© 2011 Microsoft Corporation
Office 365 Includes…
• Store your important documents, and share expertise using personal My Sites
• Share documents, task lists, and schedules to keep business units in sync using team sites
• Work effortlessly with partners and customers by creating sites to share information securely
• 10GB per tenant + 500 MB per user
• 25GB Mailbox• Outlook and Outlook Web App• Premium antivirus/anti-spam (Forefront)• Shared calendars, contacts, and tasks• Mobile email for most mobile devices including
BlackBerry, iPhone, Nokia, Windows Phone• Email archiving and compliance capabilities
• Instant messaging and presence• PC-to-PC audio and video calling • Click-to-communicate from Outlook, SharePoint, and other Office
Applications • Online meetings with PC-audio, video conferencing and screen sharing• Single click meeting creation and join from Outlook• Calendar integration with Outlook and Exchange
• Flexible service offering with pay-as-you-go, per-user licensing• The complete Office experience with services integration in Office
365 • Simplified user set-up to preconfigure services• Always the latest version of the Office apps, including Office Web
Apps• Familiar Office user experience to access services
Single user interface to purchase, administer and user with role-based access control | Single sign-on with on-premises Active Directory |
99.9% financially backed SLA | 24x7 IT Pro Support | Built in geo-redundancy in regional datacenters
CONTROL AND EFFICIENCY
| Copyright© 2011 Microsoft Corporation
BEST PRODUCTIVITY EXPERIENCE
Work together, smarter
Microsoft Office 365 Value
ACCESS ANYWHERE*Solve problems
from more places
WORKS WITH WHAT YOU KNOW
Familiar tools
ROBUST SECURITY AND RELIABILITY
99.9% uptime. Guaranteed.
IT CONTROL AND EFFICIENCYKeeps you in control
BEST PRODUCTIVITY EXPERIENCE
Online meeting presentation with pc-to-pc audio and video
Desktop and Application sharing and virtual whiteboard
Recording Capability
Instant messaging
Co-Authoring in Word
Presence
Status update
Activities
My Sites in SharePoint
Easily connect with others across organizations with
calendar sharing and publishing in OutlookFamiliar Office Experience Create sites to share documents with
colleagues and partners with SharePoint
Cross-browser support
• Simultaneously edit documents with your colleagues
• Conduct online meetings with colleagues, partners, and customers, including audio, video and screen sharing
• Manage and share important documents and personal insights with colleagues using My sites
• Share your calendar with colleagues, partners, and customers
• Share documents, task lists, and schedules to keep workgroups in synch with Teamsites
• Simultaneously edit documents with your colleagues
• Conduct online meetings with colleagues, partners, and customers, including audio, video and screen sharing
• Manage and share important documents and personal insights with colleagues using My sites
• Share your calendar with colleagues, partners, and customers
• Share documents, task lists, and schedules to keep workgroups in synch with Teamsites
• Simultaneously edit documents with your colleagues
• Conduct online meetings with colleagues, partners, and customers, including audio, video and screen sharing
• Manage and share important documents and personal insights with colleagues using My sites
• Share your calendar with colleagues, partners, and customers
• Share documents, task lists, and schedules to keep workgroups in synch with Teamsites
• Simultaneously edit documents with your colleagues
• Conduct online meetings with colleagues, partners, and customers, including audio, video and screen sharing
• Manage and share important documents and personal insights with colleagues using My sites
• Share your calendar with colleagues, partners, and customers
• Share documents, task lists, and schedules to keep workgroups in synch with Teamsites
• Simultaneously edit documents with your colleagues
• Conduct online meetings with colleagues, partners, and customers, including audio, video and screen sharing
• Manage and share important documents and personal insights with colleagues using My sites
• Share your calendar with colleagues, partners, and customers
• Share documents, task lists, and schedules to keep workgroups in synch with Teamsites
* Access from mobile devices depends on carrier network quality and availability** “Connect Securely” is not a guarantee of 100% connection security.”
| Copyright© 2011 Microsoft Corporation
BEST PRODUCTIVITYEXPERIENCE
Work together, smarter
Microsoft Office 365 Value
ACCESS ANYWHERE*Solve problems
from more places
WORKS WITH WHAT YOU KNOW
Familiar tools
ROBUST SECURITY AND RELIABILITY
99.9% uptime. Guaranteed.
IT CONTROL AND EFFICIENCYKeeps you in control
• Rich client access online or offline via Office desktop applications on PCs and Macs
• View and edit documents with Office Web Apps across a broad range of browsers (Internet Explorer, Firefox, Safari)
• Access your inbox from a broad range of browsers with Outlook Web App
• Access mail, contacts, calendar, and SharePoint sites from hundreds of devices including Windows Phones, Nokia, Android, iPhone and BlackBerry
• Single inbox to manage email and voicemail with unified messaging
• Connect securely** over Internet with HTTPS without the need for VPN
ACCESS ANYWHERE
Web applications with cross-browser support
Outlook Web App
Seamless mobile access across many devices
Access to PowerPoint
Access to SharePoint Office Hub in Windows Phone 7
* Access from mobile devices depends on carrier network quality and availability** “Connect Securely” is not a guarantee of 100% connection security.”
| Copyright© 2011 Microsoft Corporation
BEST PRODUCTIVITY EXPERIENCE
Work together, smarter
Microsoft Office 365 Value
ACCESS ANYWHERE*Solve problems
from more places
WORKS WITH WHAT YOU KNOW
Familiar tools
ROBUST SECURITY AND RELIABILITY
99.9% uptime. Guaranteed.
IT CONTROL AND EFFICIENCYKeeps you in control
• Just works. Minimal user training required to get productive right away
• Hybrid deployment scenarios allow on-premises and online users to work together seamlessly
• Multiple plans provide a cost effective way to provide familiar business productivity capabilities to everyone in your business
• Stay up to date with the latest productivity experience through a subscription service
WORKS WITH WHAT YOU KNOW
Outlook Web AppOutlook
* Access from mobile devices depends on carrier network quality and availability** “Connect Securely” is not a guarantee of 100% connection security.”
| Copyright© 2011 Microsoft Corporation
BEST PRODUCTIVITYEXPERIENCE
Work together, smarter
Microsoft Office 365 Value
ACCESS ANYWHERE*Solve problems
from more places
WORKS WITH WHAT YOU KNOW
Familiar tools
ROBUST SECURITY AND RELIABILITY
99.9% uptime. Guaranteed.
IT CONTROL AND EFFICIENCYKeeps you in control
• Premium anti-spam and antivirus protection provided by multiple virus scanning engines
• Data is replicated in geo-redundant datacenters to protect against datacenter wide failures
• Risk mitigation multi-dimensional approach to help safeguard services and privacy of data
• Compliant with ISO 27001, SAS 70 Type I, FERPA, HIPPA, FISMA, EU Safe Harbor Seal
• Backed by a 99.9% financially backed Service Level Agreement
ENTERPRISE SECURITY AND RELIABILITY
99.9% financially backed SLAGeo redundant datacenters
* Access from mobile devices depends on carrier network quality and availability** “Connect Securely” is not a guarantee of 100% connection security.”
| Copyright© 2011 Microsoft Corporation
BEST PRODUCTIVITYEXPERIENCE
Work together, smarter
Microsoft Office 365 Value
ACCESS ANYWHERE*Solve problems
from more places
WORKS WITH WHAT YOU KNOW
Familiar tools
ROBUST SECURITY AND RELIABILITY
99.9% uptime. Guaranteed.
IT CONTROL AND EFFICIENCYKeeps you in control
• 24/7 IT professional phone support or via electronic ticketing
• Service health portal and RSS feeds to provide up to date service availability information
• Simplified management with a single administration center with role based access
• Remote PowerShell to allow scripting of routine tasks and access to raw data for reports
• IT friendly service update policies that put you in control
IT CONTROL AND EFFICIENCY
Service health portal Simplified Management
MICROSOFT® OFFICE 365 DELIVERS THE POWER OF CLOUD PRODUCTIVITY TO BUSINESSES OF ALL SIZES, HELPING TO SAVE TIME, MONEY AND FREE UP VALUED
RESOURCES
* Access from mobile devices depends on carrier network quality and availability** “Connect Securely” is not a guarantee of 100% connection security.”
| Copyright© 2011 Microsoft Corporation
Customers Are Embracing Cloud Productivity
| Copyright© 2011 Microsoft Corporation
Productivity Offers for All Customer Segments
Windows Live +Office Home &
Business
• Individual and Consumer
• Personal Use
• Ad funded/low cost
Office 365 for Small Businesses + Office
Subscription
• Small Business
• Organizational Use
• No IT or IT Partner
• Low monthly subscription price
• Focus on simplicity
• Community help
Office 365 for Enterprises
• For Any Sized Organization:
SMB, MM, Corp Acct, & EPG
• Internal IT or IT partner required
• Rich set of workloads and features
• Range of offers by user type
• 24x7 phone support
Live@edu + Office Professional
Academic
• Academic Institutions
• For students, educators & staff
• Includes Windows Live tools for collaboration & communication
• Transitions to Office 365 for Education (Timing TBD)
| Copyright© 2011 Microsoft Corporation
Office 365 for Small Businesses and ProfessionalsIncludes…
• Exchange Email, Calendar, Contacts & Personal Archive
• 25 GB Mailbox• ActiveSync Mobile Support• SharePoint Team Sites 1
• Office Web Apps• Simple Public Website 2
• Online Access databases• Lync Rich Client• Online meetings 3
• Desktop Sharing• Multiparty IM & PC-to-PC Calling• Self-Help and Community Support
KEY CAPABILITIES
1 One site collection, authenticated external user access enabled for up to 50 unique users/month. 2 Includes ready-to-use templates, option to add custom domain.3 Online meetings limited to 50 participants.
Office 365(Plan P1)
$6/user/month
• 1-25 users (max of 50 allowed)
• No IT needed• Easy to try out• Simple and easy to use• Works with Microsoft Office• Financially-backed 99.9% uptime guarantee• Self-Help and Community Support
| Copyright© 2011 Microsoft Corporation
When Is Office 365 for Small Businesses Not Enough?
There are several scenarios where Office 365 for enterprises better meets the needs of small organizations
Need Active Directory SyncAbility to sync/manage user groups1
Need ArchivingEmail archiving for legal compliance2
Need BESBlackberry Enterprise Server3
Growing to >50 users More than 50 PC org today or tomorrow4
24x7 Phone supportHigher touch vs. community support 5
Office 365 for Enterprises
| Copyright© 2011 Microsoft Corporation
Information WorkerKiosk Worker
User Segment Offers: Plan K Family• 500 MB mailbox• No SharePoint storage allocation• Outlook Web Access (full OWA, not Lite)• POP Support• Messaging, calendar, contacts• Anti-Virus / Anti-Spam• Site search capabilities• Office Web Apps
Office 365 for EnterprisesUser Segments: Right features for the right users
Rich feature offering that meets a users full messaging and collaboration needs
Low cost offering to users that do not have messaging and collaboration capabilities today
User Segment Offers: Plan E Family• 25GB mailbox• 500MB SharePoint storage• Full Client Connectivity (MAPI/IMAP)• Mobility• Lync (real time communications)• Advanced Exchange & SharePoint capabilities• Office Professional Plus• On-premises access rights
Key Differentiators
| Copyright© 2011 Microsoft Corporation
Core Principles:• Use Office to differentiate our cloud productivity service• Compete with premium value and not on price• Office 365 offers not tied to on-premises suites and naming
Add-Ons: SP Online Storage (1GB) – $2.50Extranet (PAL) – $2.00Blackberry Support (BES)
SuitesComponents
Office 365 E1*
$10/moIncludes:
Exchange Plan 1SharePoint Plan 1
Lync Plan 2
For Information Workers – Plan E Family
Office Web Apps
Email, calendar, AV/AS, Personal Archive
Collaboration Portal
Conferencing
IM & presence
Office Pro Plus
Forms, Access/Excel/Visio Services
Voicemail & advanced archive capabilities Office 365 E3
$24/mo
Includes:Exchange Plan 2SharePoint Plan 2
Lync Plan 2Office ProPlus
Office Web Apps
Office 365 E4$27/mo
Includes:Exchange Plan 2SharePoint Plan 2
Lync Plan 2Office ProPlus
Office Web AppsLync Plus (Voice)
Offer Details: Plan 2 include Plan 1 featuresOffice Web Apps requires SharePoint OnlineVoice requires on-premises servers
Voice
Prices shown at ERP
Office 365 E2$16/mo
Includes:Exchange Plan 1SharePoint Plan 1
Lync Plan 2Office Web Apps
*Service Plan that maps to current BPOS
| Copyright© 2011 Microsoft Corporation
For Kiosk Workers – Plan K Family
Profile of a typical Kiosk Worker:• Spends 5-10% or less of their time on a PC• Shares a terminal with other kiosk workers• Hasn’t had access to a corporate mailbox in the past• Examples: manufacturing line worker, retail clerk, mail couriers
Plan K Suites built to address different Kiosk worker needs:
Office 365 K1: high volume offer for this segment• Addresses most kiosk worker scenarios, where customers want to provide light email and access to a company portal• Provides capability to view Office documents
Office 365 K2: • Addresses kiosk workers that require information access & simple data input• Includes Office Web Apps editing capabilities for an additional cost
Components Suites
Office 365 K1$4/moIncludes:
Exchange KioskSharePoint Kiosk
Office Web Apps$6.00
SharePoint Online KioskNot offered standalone
Exchange Online Kiosk$2.00
Office 365 K2$10/mo
Includes:Exchange KioskSharePoint KioskOffice Web Apps
| Copyright© 2011 Microsoft Corporation
The complete Office experience with services integration in Office 365
Always the latest version of the Office apps, including Office Web Apps
Familiar Office user experience to access services
Flexible service offering with pay-as-you-go, per-user licensing
Simplified end user set-up to use online services
• Excel• OneNote
• PowerPoint• Word
PublisherWord
Excel
PowerPoint
OneNote
Outlook
Access
InfoPath
Lync
SharePoint
Workspace
Office Professional Plus
Let’s vote. Want a demo?
| Copyright© 2011 Microsoft Corporation
Software Supported Versions
Office clients Microsoft Office® 2010 or Office 2007 SP2 Office 2008 for Mac & Entourage 2008 Web Services Edition Office 2011 for Mac and Outlook 2011 for MacMicrosoft Lync™ 2010Communicator for Mac
Operating systems Windows 7 Windows Vista SP2 Windows XP SP3 with RPC over HTTP patch Windows XP Home Edition, Windows XP Media Center Edition MAC OS X 10.4 (Tiger), 10.5 (Leopard), 10.6 (Snow Leopard)
System software Microsoft .NET Framework 3.0 (for Windows XP)Java client 1.4.2 (for Macintosh OS X)*
Client applications Microsoft Online Services Connector
Browser software Microsoft Internet Explorer 7Mozilla Firefox 3.x, Apple Safari 3.x
Office 365 Requirements
| Copyright© 2011 Microsoft Corporation
| Copyright© 2011 Microsoft Corporation
| Copyright© 2011 Microsoft Corporation
If your customers have not purchased the E3 Plan or Office Pro Plus, they can
simply download the Lync 2010 Client
The Office 365 Desktop Setup tool configures
installed Office Applications to work with Office 365
| Copyright© 2011 Microsoft Corporation
Resources
• Office365 Landing Page – Sign up!• Http://office365.microsoft.com
• Office 365 Service Descriptionshttp://www.microsoft.com/downloads/en/details.aspx?FamilyID=6c6ecc6c-64f5-490a-bca3-8835c9a4a2ea
Office 365 FAQhttp://www.microsoft.com/en-us/office365/small-business/faqs.aspx
THANK YOU!
| Copyright© 2011 Microsoft Corporation
© 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market
conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation.
MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
| Copyright© 2011 Microsoft Corporation
• Updates client PCs with Windows and/or Office products to work with Office 365 Services
• Leverages WSUS/Windows Update to detect, download & install updates
• Only installs updates that are required to connect to and use services
• Configure clients for subscribed services*
• Ensure Office 365 minimum requirements
• Windows: XP SP3 with Internet Explorer® 7, Microsoft Vista® SP2, Windows Server® 2008 R2, Windows 7 RTM
• Office versions: Office 2007 SP2, Office 2010 RTM
• Run on-demand by end users with minimal system footprint – Local Admin permissions to install
• Supports IT Admin Deployment (elevated privileges)
NOTE: • For the Beta – the connector only installs the software updates. It does not do any configuration. • GA – the Office 365 Desktop Setup will configure Microsoft Outlook®, Microsoft Lync™ 2010 and
Microsoft Internet Explorer® to work with Office 365 services
Office 365 Desktop Setup Tool
| Copyright© 2011 Microsoft Corporation
Office 365 Portal Network Share
Pros
•Easiest for companies with little or no IT help•No internal organization resources are required•Full user self-service approach•Office 365 provided functionality – additional steps required by IT administrator
•Limited IT skill required•Limited infrastructure required•Network share and network access are the only infrastructure requirements.•Single download - more efficient for slow connections•Supports customized installs•Some deployment controls•Allows 32/64 bit control
Cons
•Each download is 650MB•Does not allow any managed customization•Users make select of 32/64 bit options•No IT Administrator control•Difficult to track deployment
•Requires IT Admin activity•Requires some internal infrastructure•May impact local network performance
Suggested Scenario
Isolated and mobile users who don’t have ready access to an internal share location or organizations that do not have share location or technical resources to support a centralized distribution
Customers who have limited bandwidth connectivity to internet resources or want to have added controls of the deployment and have an IT Administrator to manage the setup process
Office Pro Plus Deployment Options
| Copyright© 2011 Microsoft Corporation
Role Based Access
Partner RolesAdmin and End User Roles
Tenant Admin
Includes full permissions to your company. The initial user created when signing up will be assigned this role. Can assign admin permissions to other users.
Billing AdminHas full permissions for billing tasks, and read only permissions for company objects (domains, users). Any user with this role will also receive notifications for billing events.
User Account Admin
Has read only permissions to all company objects, and has user administration permissions. Cannot make changes to billing or tenant admins.
Help Desk Admin
Has read only permission to all company objects, and has reset password privileges. Cannot reset password for tenant, billing or user account admins.
Service Support Admin
Has read only permissions to all company objects. Also has the ability to manage individual services.
User This is the default role for all users, and does not include any admin permissions.
Agent Admin
Agent will have full access (Tenant Admin role) on all tenants that the partner has access to
Agent Help Desk Admin
Agent will have access to reset passwords only (Help Desk Admin role) on all tenants that the partner has access to.