Big brand = big opportunity

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Boost your business

How many customers travel more than half a

mile to visit the store?

When you run a local store or service, you often sell the same big brands as your competition down the road.It can be hard to make yourself stand out from the crowd.So, how do you become the store that people cross the street for?

22% Stand-alone store

32% Store with Post Offi ceSource: Him! Research 2016

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Today’s Post Offi ce

Opening a Post Offi ce branch means you integrate new services into your existing retail business. You become the shop, the bank and the Post Offi ce in your community.

Popular and convenientAround 3,000 of the Post Offi ce network of 11,600 branches across the UK are larger Main Post Offi ces, off ering the full range of products and services.

Quick and effi cientOn average, it takes less than 60 seconds to serve a customer.

Post Offi ce counters and combi tillServices are off ered from dedicated Post Offi ce counters, plus a small combi counter alongside the retail till that you operate during shop opening hours – off ering a smaller range of services at the combi means trained staff can serve all customers.

(Figure correct as of July 2017 according to NT Customer Satisfaction Tracking Report produced by Quadrangle)

96% customer satisfaction

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Exclusive and award-winningIn a Main Post Offi ce, you’ll provide a wide range of exclusive and market-leading services.

You get paid a fee for every Post Offi ce transaction, from sending a parcel to taking a bill payment. More importantly, you’ll draw more people into your store every day.

Plus many more…

Benefi t payments

State benefi tsand pensions

UKNo.1Mails

Royal Mail and Parcelforce Worldwide services for

letters and parcels

ExclusiveExclusive

to Post Offi ce

to Post Offi ceBankingDay-to-day personal and

business banking fromall the UK’s major banks

Billpayments

Gas, electricity, phone, and more

Over100mtransactions

per year Insurance productsLife, Home, Travel, Motor, and more

Identity services

Application, verifi cationand renewals

£13bnsent through Post Offi ce

MoneyGramR

Simple paymentsto more than200 countries

Travel Money

Best Foreign Exchange/Travel Money

Retailer: British Travel Awards 2016

UKNo.1

Exclusive

Exclusive

to Post Offi ce

to Post Offi ce

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Day after day, week after weekOur services give all kinds of people a reason to come regularly into your store. From parents paying their utility bills to small business owners paying in cash. From online traders posting parcels to holidaymakers collecting their travel money. And while they’re there they spend, giving you a valuable new income stream, as independent research shows.

In stores with a Post Offi ce:

+ +Your existing retail sales

New retail sales

Your Post Offi ce

sales

78%of people using the Post Offi ce bought

something else in the shop

73%of customers said the

Post Offi ce was their main reason for being in-store

Source: Him! Research 2016

=

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What we’re looking for • Entrepreneurs with a vibrant retail

business, in a convenient location • Space for dedicated Post Offi ce counters

and a combi till on the retail counter • Disabled access to premises • Well-maintained premises that

are owned or leasehold • Full compliance with HSE regulations

including asbestos, the IEE Wiring Regulations (17th edition) and with the Equality Act

We’ll supply and fi t the counter, signage and Post Offi ce EPOS kit with a new dedicated phone lineWe’ll train you and your staff , and provide ongoing support We’ll deliver stock and cashWe’ll promote your new Post Offi ceAll we need from you is power and a telephone socket for the Paystation, and fi t-out time.

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How much spacewill you need?

• Post Offi ce has a team of experts who design and project manage the installation of the dedicated counters and combi till

• We will discuss the diff erent options to suit your premises and the number of Post Offi ce customers who will use the branch

• You will also need space for disabled access, storage and a secure area for a Post Offi ce safe

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How much space will you need?All branches will have at least one fortress

position, and a combination of other open plan counters plus a counter alongside the retail till

(Local counter), all designed to suit the premises

Fortress unit1126mm width1055mm depth975mm height

Parcel hatch565mm width1095mm depth975mm height

NB: Dimensions for height do not include screen

Single open plan counter1319mm width1055mm depth975mm height

Double open plan counter2394mm width1055mm depth975mm height

Double open plan counter with one sitting,

one standing position2250mm width1055mm depth975mm height

Local counters

Local counter1145mm width840mm depth975mm height

Dual counter1320mm width without basket well

845mm depth925mm height

1520mm width with 200mm basket well1700mm width with 380mm basket well

Contract and feesIf you decide to take on a Post Office Main branch:

• You’ll receive fully variable remuneration, based on the current fee rate for relevant products and services

• Your fees will be dependent on your branch performance and external factors, including the UK retail environment which could be higher or lower than the estimate. Product and service rates could also go up or down

• You can contract with us either individually, as part of a partnership, or through a company you control

If you contract through a company, we might require one or more personal guarantees from the owners or directors of the company

• You’ll need to integrate your Post Office branch with your retail business, and provide access to Post Office products and services for all the hours that your shop is open

• We’ll expect you to share commercial information (including retail sales data) with us on a regular basis, and support and take part in research if we ask

• You’ll need to comply with our non-compete restrictions policy

• The new contract would be a fully commercial VAT-based arrangement if you meet the VAT threshold. If you don’t, then VAT won’t apply. You should seek independent professional advice on your VAT requirements

• We can provide you with a copy of the latest version of the draft contract for information only at this stage. Please ask

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Giving all kinds of people a reason to come into your store.

Day after day, week after week.

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What you need to know:There is no franchise fee payable if you become a Post Offi ce branch. Post Offi ce Ltd has non-compete supplier relationships that will place restrictions on what services you can provide, although some waivers are possible:

• Mail/parcels: you can’t provide any service which competes with Royal Mail and Parcelforce (such as CollectPlus, MyHermes or others)

• National Lottery: we’d prefer you to switch to our agreement

• Bill payment: bills (no waivers for water/gas/electricity/local authority/phone and broadband), tokens, pre-payment keys, payment cards processed via a third party terminal

• Banking: cashing cheques (no waivers), payday loans, credit union, building society or bank agency

• ATM: if you already have an ATM you can apply for a waiver

• Financial Services: if you’re off ering any insurance, credit cards, mortgage products, or independent fi nancial advice or insurance brokerage we will need a separate discussion

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Contact usIf you have any questions about this booklet or would like to arrange for one of our team to visit, please contact our helpline.

Call 0845 266 8790Open Monday to Friday 9am to 5pmEmail ntquestions@postoffi ce.co.ukVisit www.runapostoffi ce.co.uk

(Figure correct as of July 2017 according to NT Customer Satisfaction Tracking Report produced by Quadrangle)

96% customer satisfaction

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