BIFM Key Learning Event 1: Insight into the future of Facilities Management
description
Transcript of BIFM Key Learning Event 1: Insight into the future of Facilities Management
“An Insight into the
Future of FM”
Mark Whittaker
BIFM North
2 | An Insight into the Future of FM
Welcome
“An Insight into the Future of FM”
3 | An Insight into the Future of FM
2014 Key Learning Events
4 | An Insight into the Future of FM
Today’s event: #BIFMKLE1
@BIFM_NorthWest
@kathf48
@markcatchlove
@martin_iSite
@Whitbags
BIFM – Getting the most from your membership
6 | An Insight into the Future of FM
BIFM Groups & Regions
Regions
> Events
> Networking
Special Interest Groups (SIG’s)
– Catering & Hospitality
– Charities
– Education
– Health & Safety
– International
– People Management
– Procurement
– Retail
– Rising FMs
– Security & Business Continuity
– Sustainability
– Women in FM
– Workplace
7 | An Insight into the Future of FM
> By promoting and advocating the FM profession
> By providing world-class training, qualifications and professional development
> By providing a centralised knowledge hub on FM practice
> By bringing together the dispersed FM community and access to shared resources and knowledge
> By setting and maintaining the professional standards for FM professionals
> By providing the framework and career pathway for FM professionals to develop within & progress
Why does BIFM exist? To advance the Facilities Management profession
8 | An Insight into the Future of FM
How do we support our members?
•Providing members with learning, support and advice services to improve, extend and maximise their career opportunities within the FM industry.
Professional Development
•Members can share best practice and gain experience from different disciplines across the facilities management profession.
Networking
•We keep members up-to-date with the latest thinking in facilities management. This enables members to achieve their full potential and deliver the best of their ability.
Information and Knowledge
•Our clear membership grading structure provides pathways for anyone involved in FM at any stage of their career, which are recognised throughout the industry.
Recognition and Industry
Awareness
9 | An Insight into the Future of FM
BIFM in the North
NW Groups:•Merseyside•Lancashire & Manchester
NE Groups:•Tyne-Wear-Tees•West & North Yorkshire•South Yorkshire•Hull
10 | An Insight into the Future of FM
BIFM & Social Media
@BIFM_UK@BIFM_North
11 | An Insight into the Future of FM
Upcoming events in the region
> 13 March – Career Development – The Centre Birchwood
> 15 May – Sustainability – Angel Square, Manchester
> 11 September – Social Media Strategies – BBC Media City, Salford
> 13 November – Collaborative Partnerships – BAE Systems, Salmesbury
Today’s Event
13 | An Insight into the Future of FM
Introduction to today’s speakers
14 | An Insight into the Future of FM
Contact Details – BIFM North West
Mark Whittaker
E: [email protected]: 07764840694T: @Whitbags
Justin Lawson
E: [email protected]: 07976 882 008T: @Justinsview
People Place Potential
PeoplePlacePotential
Creating places for people to reach their potential
Mark Catchlove
Herman Miller
@hminsightgroup
People Place Potential
Trends
People Place Potential
Exponential growth of
technology—and the
resulting prevalence of
working digitally—are
forming new expectations of
physical workplaces.
Trends
People Place Potential
The cloud services market
will increase to $180 billion
in 2015 from $70 billion in
2010.
Exponential Growth in Technology
Trends
People Place Potential
Demographic changes
and a multigenerational
workforce are changing
ergonomic and
functional requirements
for workplaces.
Trends
People Place Potential
By 2025, we can expect
5 different generational
cohorts to be competing
and interacting at work.
Demographic Changes, a Multigenerational Workforce
Trends
People Place Potential
Demographic Changes, a Multigenerational Workforce
Trends
People Place Potential
A mobile and
collaborative workforce
works digitally
anywhere; workplaces
are therefore being
reinvented
Trends
People Place Potential
Global real estate reduction
is pressuring organisations
to use what real estate they
have in the best way
possible, bringing people
together and capitalising on
their collective intelligence.
Trends
People Place Potential
The need to capitalise on
collective intelligence is
causing organisations to
consider where and how
people gather to co-
create new knowledge.
Trends
People Place Potential
PlacePeople Potential
Engage
Work
Together
Anywhere
Technology
Real Estate
Environment
People Place Potential
Help
people
engage
People Place Potential
Help People Engage
Why It Matters
Engagement, the
alignment of purpose
and commitment to
action, enables both
the individual and the
organisation to reach
their full potential.
People Place Potential
Community
Help People Engage
Connection
Welcome
Familiar
People Place Potential
Alignment
Help People Engage
Leadership
Brand
Work
People Place Potential
Support
Help People Engage
Function
Enrichment
Health-Positive
People Place Potential
Expression
Help People Engage
Personal
Dynamic
People Place Potential
Help people
work together
People Place Potential
Help People Work Together
Why It Matters
Co-creating knowledge is
the best way for people to
learn and organisations to
solve complex problems
and innovate for the
future.
People Place Potential
Behaviour
Help People Work Together: ResearchPeople seek the simplest ways to collaborate,
and 70% of the time it’s at the workstation.
People Place Potential
Approach
Help People Work Together: ResearchCulture, privacy levels, and use of vertical space
influence how and how much spaces are used.
People Place Potential
Tools
Help People Work Together: ResearchTechnology enables collaboration in new ways,
but paper is still present in 65% of meetings.
People Place Potential
Design
Help People Work Together: ResearchVariety, choice, and proximity considered holistically
are key to successful collaborative spaces.
People Place Potential
How do you work together?
Help People Work Together: Research
29% 26% 21% 14% 10%
30% 24% 20% 15% 11%
What are the ways you
work together and
what are the positives
and negatives?
People Place Potential
Let work
happen
anywhere
People Place Potential
Let Work Happen Anywhere
Why It Matters
Embracing the level of choice people seek makes
them more effective and expands their networks,
which helps organisations.
People Place Potential
82 of 100 “Best Companies to Work For” allow employees
to work outside the office 20 percent of the time.Home, Office or Third Place
Let Work Happen Anywhere
People Place Potential
A facility with a variety of work settings so people can
choose the one most conducive to the work at hand.Corporate Campus
Let Work Happen Anywhere
People Place Potential
A work style that emphasises a community (or network) of users. People join
and work in a real (as opposed to virtual) community of like-minded individuals.Coworking
Let Work Happen Anywhere
People Place Potential
87% of coworkers have started new projects
with others they met in their coworking space.Social Media Mindset
Let Work Happen Anywhere
People Place Potential
Wi-Fi, the cloud, and smart phones all make
working from anywhere seamless.New Tools of Mobility
Let Work Happen Anywhere
People Place Potential
Savvy organisations are trying to recreate coworking environments in-house,
anticipating an increase in learning, satisfaction, productivity, and connectivity.Corporate Application
Let Work Happen Anywhere
Community
Enclosed
External Partner Home Base
People Place Potential
Make technology
work for people
People Place Potential
Make Technology Work for People
Rapidly changing technologies are creating new,
unprecedented demands for the physical
workplace.
Why It Matters
People Place Potential
Context
Make Technology Work for People
People Place Potential
Today’s Opportunities
Make Technology Work for People
People Place Potential
Workplace Technology Experience
Make Technology Work for People
The workplace should
anticipate and enable
the use of emerging
technologies.
People Place Potential
Mobile devices and the cloud have
enabled work to happen anywhere.Hyper-Mobility
Make Technology Work for People
People Place Potential
Technology companies are unifying the many
ways that we can communicate digitally. Convergent Communications
Make Technology Work for People
People Place Potential
The ways that people interact with their technologies are
changing, creating new and unfamiliar behaviors.Human/Technology Interaction
Make Technology Work for People
People Place Potential
An individual workstation can anticipate and
enable the use of a tablet and video chatting.Workplace Implications
Make Technology Work for People
People Place Potential
Strengthen
environmental
advocacy
People Place Potential
Strengthen Environmental Advocacy
Why It Matters
A company that cares for the earth benefits from the
employees and customers it attracts and the financial
performance that accompanies sustainable practices.
People Place Potential
Best Practices
Strengthen Environmental Advocacy
Employee Involvement
Business Strategies
Building Approaches
Closed-Loop Materials
Employee Involvement Business Strategies Building Approaches Closed-Loop Materials
People Place Potential
Google opens 40,000 square feet of offices
a week; none use any "red list" materials.Google: Materials
Strengthen Environmental Advocacy
Employee Involvement Business Strategies Building Approaches Closed-Loop Materials
People Place Potential
Closed-Loop Materials
Strengthen Environmental Advocacy
"Imagine a world in which
growth is good and human
activity generates a
delightful, restorative,
ecological footprint.”—William McDonough and Michael Braungart
in "The Cradle-to-Cradle Alternative"
Employee Involvement Business Strategies Building Approaches Closed-Loop Materials
People Place Potential
Make
real estate
work harder
People Place Potential
Make Real Estate Work Harder
Why It Matters
Reducing costs without seizing new value from the
portfolio misses the chance for real estate to
contribute more to achieving business goals.
People Place Potential
What are emerging strategies for creating
great places that optimise real estate?
How do we respond to data ubiquity and
transparency with networked problem-solving?
What new insights can be gained from facilities
and real estate situations?
Our Customers' Business Drivers
Make Real Estate Work Harder
Growth Efficiency Shareholder Return
Sustainability Innovation Corporate Image
Cost Effectiveness Alignment Stability
Integration Attraction & Retention Financial
Performance Market leadership Continuous
Improvement Customer Focus Safety
People Place Potential
Companies want to maximise opportunities
for real estate to serve employees.What Our Customers Are Facing
Make Real Estate Work Harder
People 85%Rent, Utilities,
& Furniture 15%
People Place Potential
Thinking Process
Make Real Estate Work Harder
Envisioning the Ideal
Measuring Current Space
Assessing and Making Decisions
Managing Change
Reconciling Assets and Equipment
Measuring the Impact,
Continuously Improving
People Place Potential
PeoplePlacePotential
Creating places for people to reach their potential
Mark Catchlove
Herman Miller
@hminsightgroup
Creating places for people to reach their potential
BIM, Soft Landings, Outcomes
So, what’s BIM?
Building Information Modelling
A collaborative process, which produces sharable information
The Building Information Model
A set of digital information, which you can use to collaborate
Output Input
Intelligent data
• More than just geometry
• More than the shape of
the building
components
• Provides a living
schedule of
components
• These components are
intelligent elements of
the physical building
What is driving BIM?
• Political
• Environmental
• Social
• Technical
• Economic
What’s in it for us?
’for facility managers BIM software can be a powerful new tool to
enhance a building’s performance and manage operations more efficiently
throughout a building’s life’(FacilitiesNet, 2008)
‘
Fea
sib
ility
Pre
ferr
ed B
idde
r
Co
nstr
uct
Tender
Ha
nd
ove
r
Op
era
te
Client
Contractor
FM Provider
TIME
Leve
l o
f c
on
tro
l
Not more – just better
Involvement in D & B
Scenario planning
Commissioning
Handover
Asset registers
CAFM set up
Mobilisation
Operations
Building records
Re tendering
Putting it into practice
Technician visits room to perform checks.User has the ability to view services within room
Technician has the ability to view plant and interrogate operatingmanuals including elements of commissioning data
Technician has the ability to interrogate O&M ‘s including elements of commissioning information, fault codes and supplier maintenance manuals
QR codes have been implemented to provide those without access to BIM 360 Field / FSI GO with access similar information.
‘The Introduction of the iPads has brought about real efficiencies from our traditional way of working’
‘Ability to organise our workload, dealing with tasks in similar areas of the building’
‘BIM 360 enables us to scale back walls to reveal pipework, assisting with investigation of faults’
Team feedback
‘The ability to interrogate issues whilst off site has been useful’
‘The inclusion of part numbers is particularly useful’
‘The ability to view issues, visualise the asset and retrieve information such as Model / Serial Number whilst being off site will enable engineers to come to site with the knowledge of what is required to rectify the job’
Team feedback
The visualisation of assets useful on15% of jobs completed via the device
Able to address an additional issue whilst attending 16% of all jobs
An average of 25mins per job saved
Benefits realisation
A bit more about GSL
• All about performance
• Post Occupancy Evaluation
• 6 areas measured
• BIM will be used as a data management tool
Contracting for outcomes
A change of focus
• On time, on budget – not good enough!
• Construction and maintenance as service
• Why is the customer better off?
• What is the impact of the service?
• Focus on the ultimate why of providing the building or service
Producing better buildings
What do we need to do then?
• People change – we must develop a different culture in the built environment, and the talent to implement it
• Process change – Best practice and contractual frameworks need to get joined up
• Technology change – development of real end to end solutions and the know how to deliver it
Lets not miss the boat!
Want to know more?
• www.bimtaskgroup.org
• http://www.linkedin.com/groups/BIM4FM
• RICS BIM conference London, 12 Feb 2014
– http://www.rics.org/uk/training-events
• BIM Show Live 23/24 April – Manchester
– http://www.bimshowlive.co.uk
Insight into the future of FM
Building intelligence
Living the Dream :)
Fire Shutters are important
Diverse Property Landscape
Our
Aims
Title TitleTitle
This is your Hub slide template
A Complex PictureIs Technology Working?
LOSING CONTROL
TOO MANY STAKEHOLDERS
TOO MANY SYSTEMS
Cant Find anything? –
Produce a Spreadsheet!
SUPPLIERS NOT INTEGRATED
STOP
COLLABORATE& LISTEN
?
My Kitchen
My Best BIM Example
My Best BIM Example
Surely its a Design & Construct no brainer!
BIM needs client engagement
Not the CRE&FM Holy-grail
COBIE could be the key
FM has become Commoditised
Zurich Report
Total Failure to Innovate
Year after year of iterative improvement
Procurement Driven cost reduction
“Corporate Real Estate at the Crossroads”
CRF&FM Function not valued by Client
Service Providers – same but different
The Dividing Line
Zurich Report “Corporate Real Estate at the Crossroads”
Real Estate is and will be key
Fed by business drivers
Best Environment at right price
Demand driven
Existing business models will
change
Leverage of Technology
Less fixed – more third space
Agile business
Zurich Report “Corporate Real Estate at the Crossroads”
Modern Challenges for the CRE&FM
Client
Workspace Flexibility
ReducedSpace Mobile
Workforce
Business Agility
Carbon Reduction
Energy Reduction
INNOVATE or DIE
Zurich Report “Corporate Real Estate at the Crossroads”
Imaginative integration and
collaborative innovation
Dawn of the intelligent Cooperative
The Intelligent Client
Service Provider
Service Provider
Service Provider
CLIENT
The Intelligent Cooperative
Building Intelligence
The Intelligent Cooperative
Forward Looking
Investment History
Renewal Dates
Rents
Space Utilisation
Planned Maintenance
Lifecycle Investment
Asset Management
In Flight Projects
Rental Income
Disputes & Incidents
Compliance
Dilapidations
Risk
Utility Costs
Leases
Energy Consumption
Forecast Projects
Reactive MaintenanceConditions Management
Location
Understand your Property DNA
How do you enable the
intelligent Co-operative?
Must be client lead
Suppliers must buy-into culture
Systems must be capable
Has to be a single source of intelligence
Bound by partner agreements
BenefitsEmpower SP’s to use own systems and processes
Switch off none-core operational systems
Reduce and Refocus Team
Use intelligence to make smarter, informed decisions
Reduced revenue spend by circa 20%
SERVICE PROVIDERS
CRE&FM CLIENT
SOFTWARE VENDORS
Challenge clientsDiversify
Create an information strategy
Open Source or go home
Think Transformation not changeTrust in your specialists Invest in information solution not software
Thank You