Bib Complete

i Consumers : A Select Bibliography

Transcript of Bib Complete

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Consumers : A SelectBibliography

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i i

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Consumers : A SelectBibliography


Dy. LibrarianIndian Institute of Public Administration

New Delhi


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Published under aegis of consultancy assignment. Promoting Involvementof Research Institutions/Universities/Colleges, etc., in ConsumerProtection and Consumer Welfare

Sponsored by : The Department of Consumer Affairs, Ministry ofConsumer Affairs, Food and Public Distribution, Government of India.

Published by Indian Institute of Public Administration, New Delhi andPrinted at New United Process, A-26, Naraina Industrial Area,Ph-II, New Delhi, Ph. 25709125

© Indian Institute of Public Administration, New Delhi 2007

Price Rs. 250/-

Consumer Education Monograph Series

Editors : S.S. Singh Rakesh Gupta Sapna Chadah

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Satisfaction of consumers, clients and customers in regards toquality of goods and services is a condition precedent for the successof functioning of the system and sub-systems of public governance.It has a direct impact on the system of governance and its legitimacy,credibility and accountability. The role of Department ofConsumer Affairs, Ministry of Consumer Affairs, Food and PublicDistribution, Government of India in this regard is to evolvepolicies, law, schemes, programmes and to provide appropriateinfrastructure, so that the rights and interests of the consumerscan be better protected. Keeping in view this particular role, theDepartment of Consumer Affairs as a nodal institution has evolveda number of schemes and strategies to provide boost to theconsumer movement in the country. As a part of this endeavourof the Department, the present Consultancy Project was assignedto Indian Institute of Public Administration, New Delhi. Theactivities under the Consultancy Project, inter alia, includepublications of monographs and other literature on the topics ofrelevance for the benefit of general consumers. The presentBibliography is one such publications.

We are indeed grateful to the Department of Consumer Affairsparticularly Shri Yashwant Bhave, Secretary, for his trust andconfidence in the Institute and Mrs. Alka Sirohi, AdditionalSecretary, for her guidance, constant encouragement and activeparticipation in the activities undertaken as a part of the Project.We are also thankful to Shri Sanjay Singh, Joint Secretary for hisactive support, help, advice and usefuf suggestions as Chairpersonof the Monitoring Committee constituted under the ConsultancyProject. Our thanks are due to other official of the Departmentespecially Shri G.N. Sreekumaran, Director (CWF) and othermembers of the Evaluation Committee and the MonitoringCommittee.

We express our gratitude to the Management of IIPA especiallyHis Excellency Shri T.N. Chaturvedi, Governor of Karnataka

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and Chairman, Executive Council, Dr. K. Malaisamy, Vice-President and Chairman Standing Committee and Shri B.P. Mathur,Honorary Treasurer, IIPA for their keen interest, encouragementand constructive suggestions. We express our heartfelt and sincerethanks to them. Prof. S.P. Verma, Director, IIPA, has always beensupporting, helping, encouraging and guiding the activitiesundertaken as a part of the Consultancy Assignment. We are indeedthankful to him. We would like to place on record our thanks andhigh appreciation for the sincere and timely services provided bythe Administration and Library, which helped us in the efficientperformance of the activities under the Project. We are also thankfulto Shri Sunil Dutt, Publication Officer, for his keen interest in thepublications under the Project.

We wish to place on record our appreciation and thanks fromthe core of our heart to the compiler of the bibliography, Smt.Sunita Gulati, Dy. Librarian, IIPA, for her positive response toour request for this contribution.

S.S. SinghRakesh GuptaSapna Chadah

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The Bibliography on ‘Consumers’ is an essential tool forlibrarians, academics and researchers wishing to keep uptodate withthe published literature on consumers.

The ground work of the bibliography was done with the helpof the database of books and articles of the Indian Institute of PublicAdministration Library, Indian Books in Print, Bowker’s Booksin Print, Sage Public Administration Abstracts and PAIS Bulletin.Various sites visited on the Internet include,,, etc. Some of the Networks andGateways visited for collection of the references are: DevelopingLibraries Network (DELNET), Social Science InformationGateways (SOSIG), some of the important library sites are BritishLibrary and the Library of Congress, IGIDR, TISS Library,NCAER websites. Some of the Publisher’s sites like D.K.Publishers, Springer and Sage were also checked for thebibliography. Various National and International Universities siteswere visited for Indian and Foreign thesis and dissertations. ForIndia especially Vidyanidhi site was found to be very useful.

The initial bibliography was checked with the holdings of themajor local libraries like Delhi University Library, Jawahar LalNehru University Library, Institute of Economic Growth,National Council of Applied Economic Research, Ratan TataLibrary etc. for the dual purpose of filling in the gaps and testingthe strength of the collections. Despite the best possible care, theprobability of shortcomings lurking here and there in the collectionand organisation of information cannot be ruled out. Nevertheless,it is hoped that the users would find the content useful.

The bibliography lists books, monograph, reports and articlesfrom all over the world. The period of literature for the books istaken from 1990 to 2006 and for the articles from 2000 to 2006.The bibliography is organised in two parts. Part I cover Books,

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Monographs and Reports and part II contains Articles. The entriesare arranged subject wise alphabetically. An author index is givenat the end.

It may not have been possible to complete the work withoutthe financial support from the Department of Consumer Affairs.We are grateful to the Department of Consumer Affairs, Ministryof Consumer Affairs, Food & Public Distribution Governmentof India for sponsoring this project. I express my gratitude to Prof.S.S. Singh who has always been a source of inspiration andencouraged me to do this project and for providing all the necessarysupport and guidance in the completion of this project. I amthankful to Prof. S.P. Verma, Director and Dr Naresh Kumar,Registrar for providing all the infrastructure support without whichit was not be possible to do the project of this kind. I am thankfulto Shri Rakesh Gupta for all the support provided to us.

A special word of appreciation is also due to Shri NagenderSingh., Professional Assistant for dedication and hardwork. Iexpress my thanks to Mrs. Kheema Rawat Mehta and Shri BrijMohan Mishra for the laborious task of data entry and efficientlypreparing the type script.

I am thankful to Prof R. K Sachdeva , Shri B.K. Suri, ShriSuresh Kumar, Shri A.K. Nath, Shri H.C. Yadav, Shri A.P. Yadavand all other library colleagues for all their kind cooperation andsupport. Finally I am thankful to all those whom I may haveforgotten to mention.

Sunita Gulati

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Preface vii

Introduction ix

Part I: Books

Sr. No. Subject-Headings Entry No.

01. Consumer Behaviour 0001-0263 1

02. Consumer Co-operatives 0264-0282 19

03. Consumer Complaints 0283-0289 20

04. Consumer Credit 0290-0380 20

05. Consumer Education 0381-0405 27

06. Consumer Goods. Brands 0406-0481 29

07. Consumer Health 0482-0520 34

08. Consumer Law and Legislation 0521-0651 37

09. Consumer Price Indexes 0652-0670 45

10. Consumer Protection 0671-0741 47

11. Consumer Relations 0742-0772 52

12. Consumer Research 0773-0806 54

13. Consumer Satisfaction. Needs 0807-0874 56

14. Consumer Services 0875-0940 61

15. Consumerism 0941-0963 65

16. Consumers 0964-1274 66

17. Consumer Marketing 1275-1390 87

18. Consumption (Economics) 1391-1634 95

19. Author Index 114

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Part II: Articles


Sr. No. Subject-Headings Entry No.

01. Consumer Behaviour 0001-0192 139

02. Consumer Co-operatives 0193-0199 153

03. Consumer Complaints 0200-0210 153

04. Consumer Credit 0211-0247 154

05. Consumer Education 0248-0260 157

06. Consumer Goods. Brands 0261-0340 158

07. Consumer Health 0341-0409 164

08. Consumer Law and Legislation 0410-0489 169

09. Consumer Price Indexes 0490-0507 175

10. Consumer Protection 0508-0577 176

11. Consumer Relations 0578-0603 181

12. Consumer Research 0604-0637 183

13. Consumer Satisfaction. Needs 0638-0693 186

14. Consumer Services 0694-0709 190

15. Consumerism 0710-0747 191

16. Consumers 0748-1083 194

17. Consumer Marketing 1084-1137 218

18. Consumption (Economics) 1138-1267 222

19. Author Index 233

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Part I


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BOOKS 1 / 1

Consumer Behaviour

0001 ADVANCES in household economics, consumer behaviour and economicpolicy, edited by Tran Van Hoa. London: Ashgate, 2005. 183p.

0002 AGARWAL, Nidhi. Consumer redressal seeking behaviour with referenceto services extended by Indian Railways. Vadodara: The MaharajaSayajirao University of Baroda, 2003. (Ph.D. Thesis).

0003 AL-RASHEED, S., Zairi, M. and Ahmed, A.M. Getting in the mind of thecustomer: an empirical study of consumer behaviour in retailing. Bradford:Bradford University, 2004. 15p.

0004 ALI, Sadia Samar. Some statistical methods of studying consumer buyingbehaviour. Aligarh: Aligarh Muslim University, 2003. (Ph.D. Thesis).

0005 ANTONIDES, Gerrit and Fred Van Raaij, W. Consumer behaviour: aEuropean perspective. New York: John Wiley, 1998. 619p.

0006 ATTANASIO, Orazio P. Consumer durables and inertial behaviour:estimation and aggregation of (S,s) rules. Cambridge, MA: National Bureauof Economic Research, 1995. 31p.

0007 BAGOZZI, Richard P., Gulrhan-Canli, Zeynep and Priester, Joseph R. Socialpsychology of consumer behaviour. Buckingham: Open University Press,2002. 222p.

0008 BAKER, Susan. Product attributes and personal values: a review of means-end theory and consumer behaviour. Cranfield: Cranfield School ofManagement, 1992.

0009 BALAJI, U. Factors in consumer confusion in purchase process.Hyderabad: Osmania University, 1992. (Ph.D. Thesis).

0010 BALDEV SINGH. Apni mandi-a study of concept, farmers response andconsumers attitude. Ludhiana: Department of Business Management,College of Basic Sciences and Humanities, Punjab Agriculture University,1996. 67p.

0011 BALTEJ SINGH. Effect of discounting of the buying behaviour ofconsumers in readymade garments category: a case study of Ludhianacity. Ludhiana: Department of Business Management, College of BasicSciences and Humanities, Punjab Agriculture University, 1998. 40p.

0012 BAMOSSY, Gary, Askegaard, Soren and Solomon, Michael. Consumerbehaviour: a European perspective. 3rd ed. New York: Financial TimesBusiness Enterprises Limited, 2006. 728p.

0013 BANO, Vaseem. Factors influencing consumer buying decisions.Hyderabad: Osmania University, 2000. (Ph.D. Thesis).


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0014 BAREHAM, Jon R. Consumer behaviour in the food industry: a Europeanperspective. Oxford: Butterworth-Heinemann, 1995. 225p.

0015 BARRON, John M. and Staten, Michael E. Consumer attitudes towardcredit insurance. Boston: Kluwer Academic, 1996. 158p.

0016 BASET, Abdel and Hasouneh, I.M. Consumer behaviour. Jaipur: Sublime,2003. 178p.

0017 BATCHELOR, Roy and Dua, Pami. Consumer confidence and theprobability of recession: a Markov switching model. Delhi: Centre forDevelopment Economics, 1997. 23p.

0018 BATRA, Satish K. and Kazmi, S.H.H. Consumer behaviour: text and cases.New Delhi: Excel Books, 2004. 536p.

0019 BECKETT, Anthony. Exposition of consumer behaviour in the financialservices industry. Loughborough, U.K.: Loughborough UniversityBanking Sector, 1999. (LUBC Research paper no. 138).

0020 BECKETT, Anthony. Strategy and consumer behaviour in the financialservices industry: the role and significance of transaction relationships.Loughborough, U.K.: Loughborough University of Technology, 1998.

0021 BECKETT, Anthony. Theoretical model of consumer behaviour in thefinancial services industry. Loughborough, U.K.: LoughboroughUniversity Banking Sector, 1998. (LUBC Research paper no. 127).

0022 BELLER, Ken, Weiss, Steve and Patter, Louis. Consistent consumer:predicting future behaviour through lasting values. Chicago: KaplanBusiness, 2005. 272p.

0023 BENNETT, Peter D. and Kassarjian, Harold H. Consumer behaviour.Englewood Cliffs, N.J.: Prentice-Hall, 1993. 134p.

0024 BERKMAN, Harold W., Lindquist, Jay D. and Sirgy, Joseph. Consumerbehaviour. Lincolnwood, III: NTC Business Books, 1997. 626p.

0025 BHATTACHARYA, Lipi. Critical study of the impact of consumer behaviouron marketing of herbal cosmetics with special reference to MIG families inJabalpur district. Jabalpur: Rani Durgavati Vishwavidyalaya, 2004. (Ph.D.Thesis).

0026 BLACKWELL, Roger D. From mind to market: reinventing the retail supplychain. New York: Harper Business, 1997. 251p.

0027 BLINDER, Alan S. Inventory theory and consumer behaviour. New York:Harvester Wheatsheaf, 1990. 279p.

0028 BLUNDELL, Richard. Aggregation and consumer behaviour: some recentresults. London: Institute for Fiscal Studies, 1993. (IFS working papers,W93/06).

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BOOKS 3 / 3

0029 BLYTHE, Jim. Essence of consumer behaviour. London: Prentice-Hall, 1997.206p.

0030 BOSWORTH, Michael T. and Holland, John R. Customer Centric selling.New York: McGraw-Hill, 2004. 258p.

0031 BUYER behaviour: strategic marketing applications, edited by Flip duPlessis, Halfway House: Southern Book, 1994. 385p.

0032 CALLEBAUT, Jan. Cross- cultural window on consumer behaviour.Philadelphia, USA: Coronet Books, 2000. 197p.

0033 CAPPO, Joe. Future of advertising: new media, new clients new consumersin the post-television age. New Delhi: Tata McGraw-Hill, 2004. 260p.

0034 CASES in consumer behaviour, edited by Gerrit Antonides and W. FredVan Raaij. Chichester: Wiley, 1999. 170p.

0035 CASES in consumer behaviour. Boston, MA: Houghton Mifflin CollegeDivision, 2003. 192p.

0036 CAVE, Sue. Consumer behaviour in a week. London: Hodder andStoughton, 2002. 96p.

0037 CH, Jayashree. Consumer behaviour of urban working women. Hyderabad:Osmania University, 1998. (Ph.D. Thesis).

0038 CHAHAL, Hardeep Kaur. Consumer satisfaction in public health system:a case study of Jammu District. Jammu: University of Jammu, 1994. (Ph.D.Thesis).

0039 CHANDRASEKHARAN NAIR, Shoba. Consumer behaviour: urban ruralcomparison in India. Vadodara: The Maharaja Sayajirao University ofBaroda, 1995. (Ph.D. Thesis).

0040 CHAVIS, Larry and Leslie, Phillip. Consumer boycotts: the impact of theIraq war on French wine sales in the U.S. Cambridge, MA: National Bureauof Economic Research, 2006. 37p.

0041 CHISNALL, Peter Michael. Consumer behaviour. 3rd ed. London: McGraw-Hill, 1995. 400p.

0042 CHURCH, Keith B. Wealth, financial deregulation and consumer behaviour.Great Britain: Government Economic Service, 1994.

0043 CLEGG, Brian. Invisible customer: strategies for successful customerservice down the wire. London: Kogan Page, 2000. 216p.

0044 CONFERENCE on Meaning of Behaviour in Consumer Behaviour Research(1992 June: Amsterdam). Selected papers. Bradford, UK: MCB UniversityPress, 1993. v.p.

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0045 CONGHUA Li. China: the consumer revolution. Singapore: John Wiley,1998. 247p.

0046 CONSUMER behaviour analysis, edited by Gordon R. Foxall. London:Routledge, 2002. 3v.

0047 CONSUMER behaviour and consumer protection in India, edited by MeenuAgrawal. Delhi: Eastern Book, 2006. 309p.

0048 CONSUMER behaviour in travel and tourism, edited by Yoel Mansfeldand Abraham Pizam. Binghamton, N.Y.: Haworth Press, 1999. 530p.

0049 CONSUMER behaviour: building, marketing strategy with a disk. Boston:McGraw-Hill, 2001. 776p.

0050 CONSUMER behaviour: implications for PGI. London: Datamonitor, 1998.377p.

0051 CONSUMER psychology of tourism, hospitality and leisure, edited byA.G. Woodside, Wallingford, Oxon, U.K.: CABI Publication, 2000.3v.

0052 CONSUMER revolution in urban China, edited by Deborah S. Davis.Berkeley: University of California Press, 2000. 366p.

0053 CONSUMER revolution: redressing the balance, edited by Robin John.London: Hodder and Stoughton, 1994. 214p.

0054 CONSUMERS and luxury: consumer culture in Europe 1650-1850, editedby Maxine Berg and Helen Clifford. Manchester: Manchester UniversityPress, 1999. 260p.

0055 CONSUMERS awareness and behaviour concerning global environmentalproblems and their impact on corporate business strategy in Japan. Japan:National Institute for Environmental Studies, 1997. 2 pts.

0056 CRAIG-LEES, Margaret, Joy, Sally and Browne, Beverly. Consumerbehaviour. Brisbane: Wiley, 1995. 520p.

0057 CROOK, Jonathan N. and Banasik, John. Explaining aggregate consumerdelinquency behaviour over time. Edinburgh: Credit Research Centre, 2005.46p.

0058 CULINARY taste: consumer behaviour in the international restaurant sector,edited by Donald Sloan. Oxford: Elsevier Butterworth-Heiemann, 2004.189p.

0059 CUSACK, Michael. Online customer care: applying today’s technology toachieve world-class customer interaction. New Delhi: Infotech StandardsIndia Pvt. Ltd., 1999. 265p.

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BOOKS 5 / 5

0060 CUSTOMER behaviour: a Southern African perspective, edited by MichaelCant, Annekie Brink and Sanjana Brijball. Lansdowne: Juta and Company,2002. 286p.

0061 CUSTOMER retention strategies: five leading perspectives. Washington,D.C.: American Bankers Association, 1993. 82p.

0062 DAMODARAN, Nimmi, Customer acceptance of water main structuralreliability. Florida: American Water Research Foundation, 2006. 263p.

0063 DAYAL, Rekha. Factors affecting decision making of consumer buyingpractices of community in Kanpur city. Varanasi: Banaras Hindu University,1992. (Ph.D. Thesis).

0064 DE PELSMACKER, Kardes. Consumer behaviour and managerial decisionmaking with marketing communications. Upper Saddle River, NJ: PearsonHigher Education, 2002.

0065 DEATON, A. and Muellbauer, J. Economics and consumer behaviour.Cambridge: University of Cambridge, 1998. 450p.

0066 DENNIS, Charles E., Newman, Andrew and Marsland, David. Object ofdesire: consumer behaviour in shopping centre choices. Basingstoke:Palgrave Macmillan, 2005. 271p.

0067 DESMOND, John. Consuming behaviour. New York: Palgrave Macmillan,2002. 340p.

0068 DHARNI, Khushdeep. Buying behaviour of consumers of selected brandsof room air conditioners. Ludhiana: Department of Business Management,College of Basic Sciences and Humanities, Punjab Agriculture University,1998. 45p.

0069 DIVERSITY in advertising: broadening the scope of research directions,edited by Jerome D. Williams, Wei-Na Lee and Curtis P. Haugtvedt.London: Lawrence Erlbaum, 2004. 447p.

0070 DONOHUE, Kathleen G. Freedom from want: American liberalism and theidea of the consumer. Baltimore: Johns Hopkins University Press, 2003.344p.

0071 DRAKOPOULOS, S.A. Keynes’s economic thought and the theory ofconsumer behaviour. Aberdeen: University of Aberdeen, Department ofEconomics, 1990. (Discussion paper no. 90-03).

0072 DUA, Pami. Determinants of consumers perceptions of buying conditionsfor houses. Delhi: Center for Development Economics, 1996. 19p.

0073 DUBOIS, Bernard. Understanding the consumer: a European perspective.London: Prentice-Hall, 2000. 323p.

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0074 DURKIN, Mark, Retail bank customer preferences: personal andremote interactions. Loughborough, U.K.: Loughborough UniversityBanking Centre, 2002. 27p.

0075 DURNING, Alan Thein. How much is enough: the consumer society andthe future of the earth. New York: Norton, 1992. 200p.

0076 DUTTA, Paritosh Chandra. Certain aspects of consumer behaviour inAssam: an empirical study. Guwahati: Gauhati University, 1993. (Ph.D.Thesis).

0077 EAST, Robert. Changing consumer behaviour. London: Cassell, 1990. 192p.

0078 EAST, Robert. Consumer behaviour: advances and applications inmarketing. London: Prentice-Hall, 1997. 356p.

0079 ENGEL, James F., Blackwell, Roger D. and Miniard, Paul W. Consumerbehaviour. 9th ed. Cincinati, Ohio: South-Western College Publication,2000. 592p.

0080 ENVIRONMENT,information and consumer behaviour, edited by SigneKrarup and Clifford S. Russell. Cheltenham, UK: Edward Elgar, 2005. 299p.

0081 ESSOO, Nittin. Study of cultural influences on consumer behaviour in asmall Island economy: religious influences on purchasing behaviour inMauritius. Coventry: University of Warwick, 2001. 399p.

0082 EUROPEAN high net worth customers 2002: identify, aquire, retain. NewYork: Datamonitor, 2002.

0083 EUROPEAN perspectives on consumer behaviour, edited by Mary Lambkin, London: Prentice-Hall, 1998. 432p.

0084 EVANS, David and SCHMALENSEE, Richard. Paying with plastic: thedigital revolution in buying and borrowing. 2nd ed. Cambridge: MIT Press,2005. 367p.

0085 EVANS, Martin J., Jamal, Ahmad and Foxall, Gordon R. Consumer behaviour.Hoboken, N.J.: John Wiley, 2006. 404p.

0086 EVANS, Martin J., Moutinho, Luiz and Raaij, W. Fred Van. Appliedconsumer behaviour. Harlow: Addison-Wesley Publication, 1996. 382p.

0087 FARIDI, Mohd. Rashad. Consumer behaviour in cement marketing: a casestudy of Bilaspur city. Bilaspur: Guru Ghasidas University, 2003. (Ph.D.Thesis).

0088 FLIEHMAN, Deborah G. and Auld, David D. Customer retention throughquality leadership: the Baxter approach. Milwaukee: ASQ Quality Press,1993. 233p.

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BOOKS 7 / 7

0089 FOXALL, Gordon R. Consumer behaviour and organizational response:from social cognition to environmental control. Birmingham: Universityof Birmingham, Research Centre for Consumer Behaviour, 1995.

0090 FOXALL, Gordon R. Consumer behaviour as an evolutionary process.Birmingham: University of Birmingham, Research Centre for ConsumerBehaviour, 1993. (Working papers in Consumer Research no. CRU/93-03).

0091 FOXALL, Gordon R. Consumer psychology in behavioural perspective.London: Routledge, 1990. 228p.

0092 FOXALL, Gordon R. Environment-impacting consumer behaviour: aframework for social marketing and demarketing. Birmingham: Researchcentre for Consumer behaviour, University of Birmingham, 1993. (Workingpapers in Consumer Research no. CRU/93-06).

0093 FOXALL, Gordon R. Situational determinants of consumer behaviour.Aston: Aston Business School Research Institute, 1997. (Research paperseries RP9721).

0094 FRANK, R. Kardes, Jacques Nanter and Paul M. Herr. Applying socialcognition to consumer focussed strategy. Mahwah, N.J.: LawrenceErlbaum Associates, 2005. 416p.

0095 FRANK, R.H. Microeconomics and behaviour. New York: McGraw-Hill,2000. 704p.

0096 FRIEDMAN, Lawrence G. Go to market strategy: advanced techniquesand tools for selling more products, to more customers, more profitably.Oxford: Butterworth-Heinemann, 2002. 294p.

0097 FRIEDMAN, Monroe. Consumer boycotts: effecting change through themarket place and the media. London: Routledge, 1999. 284p.

0098 GADEPALLI, Radha Krishna. Consumer behaviour and marketing planning:a case study of mobile communication system in Delhi state. New Delhi:Jamia Millia Islamia, 2003. (Ph.D. Thesis).

0099 GAMBHIR, Cheena. Organisation and working of the State ConsumerDisputes Redresal Commission and District Consumer Disputes RedresalForum, Chandigarh. Chandigarh: Panjab University, 2002. (Ph.D. Thesis).

0100 GANDHI, Sudesh M. Exploratory study on consumer behaviour andrationality in consumer decision process. Nagpur: Nagpur University,1994. (Ph.D. Thesis).

0101 GENDER issues and consumer behaviour, edited by Janeen Arnold Coasta.Thousand Oaks, Calif: Sage, 1994. 235p.

0102 GHOSH, Ambica. Theory of consumer behaviour and welfare in classicalparadigm. Bombay: Himalaya Publication House, 1992. 65p.

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0103 GIBB, James G. Archaeology of wealth: consumer behaviour in EnglishAmerica. New York: Plenum, 1996. 283p.

0104 GILBERT, David Clifford. Study of the factors of consumer behaviourrelated to overseas holidays from the U.K. Guild ford, Surrey: Universityof Surrey, 1992. (Ph.D. Thesis).

0105 GIRIJA DEVI, V. Social values and consumer behaviour in food adulteration.Thiruvananthapuram: University of Kerala, 1994. (Ph.D. Thesis).

0106 GOLDSMITH, Elizabeth B. B. Consumer economics: issues and behaviours.New York: Prentice-Hall, 2004. 480p.

0107 GOULDING, Christina. Dance culture and consumer behaviour: canmarketers learn lessons from the ‘rave’ generations? Wolverhampton:Wolverhampton Business School, Management Research Centre, 2000.(Working paper series no. WP003/00).

0108 GRAHAM, Judy F. Critical thinking in consumer behaviour: cases andexperiential exercises. New York: Prentice-Hall, 2003. 85p.

0109 GROVER, Surinder Kumar. Consumer perception of trade mark. New Delhi:University of Delhi, 1994. (Ph.D. Thesis).

0110 GUPTA, Soma Sen. Consumer behaviour: dynamics of building brandequity. New Delhi: New Century, 2005. 297p.

0111 HAMILTON, Robert. Consumer behaviour and the usage and adoption ofhome-based banking in the United Kingdom. Loughborough:Loughborough University Banking Sector, 2000. 20p.

0112 HANDBOOK of consumer behaviour, edited by Thomas S. Robertsonand Harold H. Kassarjian. Englewood Cliffs, N.J.: Prentice-Hall, 1991. 614p.

0113 HANDBOOK of consumer behaviour, tourism and the internet, edited byJuline E. Mills and Rob Law. New York: Haworth Hospitality Press, 2004.314p.

0114 HANNA, Nessim and Wozniak, Richard. Consumer behaviour: an appliedapproach. Englenwood Cliffs N.J.: Prentice-Hall, 2000. 586p.

0115 HENDEL, Igal and Nevo, Aviv. Measuring the implications of sales andconsumer inventory behaviour. Cambridge, MA: National Bureau ofEconomic Research, 2005. (NBER working paper no. 11307).

0116 HENNEBERG, Stephan C.M. Voting behaviour as a special case of consumerbehaviour: a political marketing oriented theory of voter behaviour andthe implications for the concept of political marketing management.Cambridge: University of Cambridge, 2000. (Ph.D. Thesis).

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BOOKS 9 / 9

0117 HEWER, Paul A. Sociology of consumer behaviour and men. Heslington:University of York, 1995.

0118 HIBBERT, Sally. Exploring the implications of the functional perspectiveof mood in consumer behaviour research. Glasgow: University ofStrathclyde, Department of Marketing, 1998. (Working paper no. 1998/4).

0119 HIRSCHHORN, Joel S. Prosperity without pollution: prevention strategyfor industry and consumers. New York: Van Nostrand Reinhold Company,1991. 386p.

0120 HOA, Van. Advances in household economics consumer behaviour andeconomical policy. London: Ashgate, 2005. 196p.

0121 HOGG, Margaret. Consumer behaviour. New Delhi: Sage, 2006. 6v.

0122 HORNER, Susan. Consumer behaviour in tourism. 2nd ed. Oxford:Butterworth-Heinemann, 2006. 504p.

0123 HOYER, Wayne D. and Maclnnis, Deborah J. Consumer behaviour. 3rd ed.Boston: Houghton Mifflin, 2004. 697p.

0124 HSIEH, Hong Tse ‘Bill’. Influence of cultural environment on consumerbehaviour in the purchase of cosmetics in China, Taiwan and the U.K.,with particular reference to the China cosmetics market. Leicester: DeMontfort University, 2003. (Ph.D. Thesis).

0125 HUBBARD, Thomas N. Consumer beliefs and buyer and seller behaviourin the vehicle inspection market. Cambridge, MA: National Bureau ofEconomic Research, 1997. 28p.

0126 ILAHI, Nadeem. Are international migrants conspicuous consumers?evidence from Pakistan gulf migration. Islamabad: SustainableDevelopment Policy Institute, 1993. 13p.

0127 INNOVATION in agri-food systems: product quality and consumeracceptance, edited by W.M.F. Jongen and M.T.G. Meulenberg.Netherlands: Wageningen Academic, 2005. 399p.

0128 INSTITUTE for Marketing Information, China. Chinese consumerbehaviours and life patterns yearbook. Beijing: Beijing Gehua DevelopmentGroup, 1998. 2000p.

0129 JACINTHA, M. Women consumer awareness and their food buyingpractices. Tirupati: Sri Padmavati Mahila Visvavidyalayam, 1999. (Ph.D.Thesis).

0130 JAEGER, Sara Roust. Application of consumer science techniques toexplore consumer behaviour in relation to apples. London: University ofReading, 2000. (Ph.D. Thesis).

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0131 JAIN, M.K. and Lal, A.B. Consumer behaviour. New Delhi: ShreePublications, 1994. 162p.

0132 JAMES, Estelle and Vittas, Dimitri. Annuity markets in comparativeperspective: do consumers get their money’s worth? Washington, DC:World Bank, 2000. 34p.

0133 JAYARAJ, S. Kumar. Study of consumer behaviour in relation to themarketing of consumer durables in Kerala. Thiruvananthapuram:University of Kerala, 2003. (Ph.D. Thesis).

0134 JAYAWARDHENA, Chanaka. Investigating consumer behaviour andcompetitiveness in Internet service businesses: development of themystery-shopping methodology in Internet banking services. Leicester:De Montfort University, 2001.

0135 KALAIGAR, Abdullah. Consumer behaviour towards selected durableand non-durable products in Gulbarga city. Gulbarga: Gulbarga University,1992. (Ph.D. Thesis).

0136 KAMARUDDIN, Abdul Razak. Culture and consumer behaviour: theinfluence of culture in family planning behaviour in Malaysia. Glasgow:Unversity of Strathclyde, 1993. (DBA Dissertation).

0137 KAMATH, Rajashri A. Effect of T.V. advertising in consumer behaviouramong college students. Mumbai: Tata Institute of Social Sciences, 2000.103p.

0138 KANNAN, S. Consumer product marketing: a study of marketing practicesand control systems of selected companies in India. Calicut: University ofCalicut, 1993. (Ph.D. Thesis).

0139 KAPOOR, Sheetal. Understanding buying behaviour of Indian families.Delhi: New Century, 2002. 270p.

0140 KARDES, Frank R. Consumer behaviour and managerial decision making.2nd ed. Englewood Cliffs, NJ: Prentice-Hall, 2001. 480p.

0141 KATYAL, Mukesh. Purchase behaviour of consumers of durable household goods: a comparative study of rural and urban consumers in Ludhiana.Ludhiana: Department of Business Management, College of Basic Sciencesand Humanities, Punjab Agriculture University, 1998. 50p.

0142 KAUR, Muninder. Consumer attitudes and distribution system ofprocessed foods: a case study of Punjab. Ludhiana: Punjab AgriculturalUniversity, 2000. (Ph.D. Thesis).

0143 KELLY, Jordon. Analyse consumer behaviour for specific. Chatswood,Sydney: Software Publications, 2002. 84p.

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0144 KHAN, Kaleem Mohammad and Khan, Mohammad Naved. Facets of Indianadvertising and consumer behaviour: an empirical approach. New Delhi:Kanishka, 2002. 296P.

0145 KHAN, M. Consumer behaviour. 2nd ed. New Delhi: New age Publishers,2004.

0146 KOTWANI, Gurbux L. Reference group influence on consumer behaviour.New Delhi: University of Delhi, 1992. (Ph.D. Thesis).

0147 KRISHNA Mohan, V. Consumer behaviour and energy conservation: afield experimental study. Hyderabad: Osmania University, 1996. (Ph.D.Thesis).

0148 KRUEGER, Alan B. and Siskind, Aaron. Assessing bias in the consumerprice index from survey data. Cambridge, MA: National Bureau ofEconomic Research, 1998. 13p.

0149 LINDQUIST, Jay D. Shopper, buyer and consumer behaviour: theory,marketing applications and public policy implications. 3rd ed. Mason,Ohio: Atomic Dog Publishing, 2006. 652p.

0150 LOUDON, David L. and Della Bitta, Albert J. Consumer behaviour. 4th ed.New York: McGraw-Hill, 1993. 788p.

0151 LUCE, Mary Frances, Bettman, James R. and Payne, John W. Emotionaldecisions: tradeoff difficulty and coping in consumer. Chicago: Universityof Chicago Press, 2001. 209p.

0152 LUNT, Peter Psychology of consumer deteriment: a conceptual review.London: Office of Fair Trading, 2006. 118p.

0153 MACINNIS, Hoyer. Consumer behaviour. New Delhi: D.K., 1999.

0154 MAGAT, Wesley A., Moore, Michael J. and Willis, Rachel A. Consumerproduct safety regulation in the United States and the United Kingdom:the case of bicycles. Cambridge, MA: National Bureau of EconomicResearch, 1995. 35p.

0155 MAHESH KUMAR. Consumer disputes redressal forums in Haryana: anappraisal of their working. Rohtak: Maharshi Dayanand University, 2000.(Ph.D. Thesis).

0156 MALLEY, Jim. Permanent income hypothesis revisited: reconcillingevidence from aggregate data with the representative consumer behaviour.Glasgow: Department of Economics, University of Glasgow, 1997.(Discussion paper no. 9708).

0157 MANNERING, Karen. Managing difficult people: effective managementstrategies for handing challenging behaviour. Oxford: How to Books, 2001.127p.

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0158 MARDER, Eric. Laws of choice: predicting customer behaviour. New York:Free Press, 1997. 448p.

0159 MARK, Adal. Customer contacts: strategies and operations. Atlanta, Ga:LOMA’s Professional, 2002. 354p.

0160 MARKET strategies and consumer behaviour: future initiatives forknowledge and innovation. The Hague: National Council for AgriculturalResearch, 1998. (NRLO rapport no. 98/3E).

0161 MARKETING: a behavioural perspective, edited by Gordon R. Foxall.London: Routledge, 2002. 504p.

0162 MASSNICK, Forler. Customer is CEO: how to measure what yourcustomers want and make sure they get it. New York: AMACOM (AmericanManagement Association), 1997. 239p.

0163 MATTHAEUS, Paul. They say they want a revolution: what marketersneed to know as consumers take control. Lincoln, NE: iUniverse Inc.,2003. 170p.

0164 McCOLE, Patrick. Divensionalising trust in internet buying behaviour.Magee: University of Ulster, 2001. (Ph.D. Thesis).

0165 MCCREERY, John. Japanese consumer behaviour: from worker bees towary shoppers. Richmond: Curzon, 1999. 216p.

0166 MCENALLY, Martha R. Cases in consumer behaviour. Upper Saddle River,N.J.: Pearson Education, 2001. 2v.

0167 MOOIJ, Marieke de. Consumer behaviour and culture: consequences forglobal marketing and advertising. Thousand Oaks, Calif: Sage, 2004. 345p.

0169 MOWEN, John C. 3M model of motivation and personality: theory andempirical applications to consumer behaviour. Boston: Kluwer Academic,1999. 314p.

0168 MOWEN, John C. Consumer behaviour. 4th ed. Englewood Cliffs, N.J.:Prentice-Hall, 1995. v.p.

0170 NAGARAJ, H. Quantitative approach to the study of consumer behaviourwith special reference to durable goods. Bangalore: Bangalore University,2004. (Ph.D. Thesis).

0171 NAIK, C.N. Krishna and Reddy, Venugopal. Consumer behaviour. NewDelhi: D.K., 1999.

0172 NAIR, Suja R. Consumer behaviour: text and cases. Mumbai: Himalaya,1999. 319p.

0173 NARASIMHAN, Sakuntala. Shopping in Bombay: consumers call theshots. Malaysia: International Organization of Consumers Unions, 1991.18p.

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0174 NEHALANI, Gurumukh G. Consumer behaviour and marketing strategieswith special reference to consumer durables- a study of Dharwad district.Dharwad: Karnatak University, 2002. (Ph.D. Thesis).

0175 NERURKAR, Olive Vikram. Empirical research in assessing the consumerexpectations on service quality for mass consumer services. Pune:University of Pune, 1997. (Ph.D. Thesis).

0176 NEW developments and approaches in consumer behaviour research,edited by Ingo Balderjahn, Caudia Mennicken and Eric Vernette. Stuttgart:Macmillan, 1998. 343p.

0177 O’SHAUGHNESSY, John. Explaining buyer behaviour: central conceptsand philosophy of science issues. Oxford: Oxford University Press, 1992.385p.

0178 OBEROI, Preeti. Customer relations. New Delhi: Sarup, 2002. 196p.

0179 OHENE-MANU, Joseph. Government expenditure structural pattern andprivate consumer behaviour: the empirical evidence for Ghana (1955-1990).Aberdeen: University of Aberdeen, 1996. (Ph.D. Thesis).

0180 ONKVISIT, Sak and Shaw J. John. Consumer behaviour: strategy andanalysis. New York: Macmillan College Publication Company, 1994. 637p.

0181 ONLINE consumer psychology: understanding and influencing consumerbehaviour in the virtual world, edited by Curtis P. Haugtvedt, Karen A.Machleit and Richard Yalch. Mahwah, N.J.: Lawrence Erlbaum Associates,2005. 551p.

0182 PANDEY, Ranjana. Analytical study of consumer behaviour andsegmenting travel and tourism market. Rewa: Awadesh Pratap SinghUniversity, 2005. (Ph.D. Thesis).

0183 PANKAJ, P.K. Consumer behaviour and consumption pattern. New Delhi:Deep and Deep, 1997. 260p.

0184 PATTERSON, Anthony. Confessionalist manifesto: consumer behaviourand self-construction in high fidelity and Bridget Jones Diary. Ulster:Faculty of Business and Management, University of Ulster, 1999.(Marketing and Retailing working paper series no. 99/2).

0185 PERSPECTIVES in consumer behaviour, edited by Harold H. Kassarjianand Thomas S. Robertson. 4th ed. Englewood Cliffs, N.J.: Prentice-Hall,1991. 616p.

0186 PETER, Paul J., Olsen, Jerry C. and Grunert, Klaus G. Consumer behaviourand marketing strategy. London: McGraw-Hill, 1999. 526p.

0187 PETER, Paul J. and Olson, Jerry. Consumer behaviour. 6th ed. Boston:McGraw-Hill, 2001. 608p.

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0188 PRASAD RAO, Akkireddy Shri Venkata Siva Rama. Urban consumerbehaviour: a study of selected consumer durable and non-durables inVisakhapatnam city. Waltair: Andhra University, 1990. (Ph.D. Thesis).

0189 PUROSHOTHAM Rao, P. Rural urban and socio-economic variations inconsumer behaviour. Hyderabad: Osmania University, 1990. (Ph.D. Thesis).

0190 QUALITY policy and consumer behaviour in the European Union, editedby Tilman Becker. Kiel: Wissenschaftsverlag Vauk Kiel, 2000. 280p.

0191 RADHA KRISHNA, G. Consumer behaviour. New Delhi: D.K., 2005.

0192 RAINA, Anita. Doordarshan advertising and consumer behaviour. Jammu:University of Jammu, 1997. (Ph.D. Thesis).

0193 RAMASAMY, M. Consumer purchasing behaviour: a stochastic model.Chennai: University of Madras, 1993. (Ph.D. Thesis).

0194 RAO, Prasad and AKKIREDDY, Shri Venkata Siva Rama. Urban consumerbehaviour: a study of selected consumer durable and nondurables inVisakhapatnam city. Waltair: Andhra University, 1990. (Ph.D. Thesis).

0195 RAUT, K.C. and Nabi, M.K. Buying behaviour of consumer durables inIndia. Delhi: Indian Publication, 1994. 116p.

0196 RAYMOND, Martin. Tommorrow people: future consumers and how toread them. Harlow: Financial Times Prentice-Hall, 2003. 279p.

0197 REDDY, Mallikarjuna K. Consumer behaviour and marketing strategies ofelectronic firms: a study of select consumer products. Hyderabad: OsmaniaUniversity, 1998. (Ph.D. Thesis).

0198 RICE, Chris. Consumer behaviour: behavioural aspects of marketing.Oxford: Butterworth-Heinemann, 1993. 414p.

0199 ROBBIE, Ken and Murray, Gordon. Consumer behaviour and institutionalstrategies in a maturing industry: venture capital in the UK. Nottingham:Centre for Management Buy-Out Research, University of Nottingham,1992. (CMBOR occasional paper no. 35).

0200 ROBERTS, Shirley. Harness the future: the 9 keys to emerging consumerbehaviour. Toronto: Wiley, 1998. 290p.

0201 ROBINSON, David. Business etiquette: your complete guide to correctbehaviour in business. London: Kogan Page, 1994. 116p.

0202 ROTEMBERG, Julio J. Customer anger at price increases, time variation inthe frequency of price changes and monetary policy. Cambridge, MA:National Bureau of Economic Research, 2002. 42p.

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0203 SAKKTHIVEL, A.M. Role of cyber marketing in influencing consumerbuying behaviour. New Delhi: D.K., 2005.

0204 SAMI, Abdus and Asghar, J. Consumer behaviour in urban India: a casestudy of Patna urban agglomeration. New Delhi: Rajesh, 1994. 177p.

0205 SAMLI, A. Coskum. Empowering the American consumer: corporateresponsiveness and market profitability. Westport, CT: Quorum Books,2001. 197p.

0206 SAMPATH KUMAR, R. Study of the consumer behaviour with referenceto slected products. Hyderabad: Osmania University, 2001. (Ph.D. Thesis).

0207 SAPRA, Sushil. Consumer behaviour in India. Rohtak: MaharshiDayanand University, 1999. (Ph.D. Thesis).

0208 SARANTIS, Nicholas and STEWART, Chris. Unobserved componentsand consumer behaviour in Southern European countries. London:London Guildhall University, Department of Economics, 2000. 24p.

0209 SATYA, Y. Role of the family in consumer’s purchase decision makingwith special reference to the Khasis in Shillong. Guwahati: GauhatiUniversity, 2002. (Ph.D. Thesis).

0210 SAXENA, Anshu. Consumer navigation behaviour in hypermediacomputer mediated environments in the Indian context. New Delhi: IndianInstitute of Technology Delhi, 2004. (Ph.D. Thesis).

0211 SCHIFFMAN, Leon and Kanuk, Leslie. Consumer behaviour. EnglewoodCliffs, N.J.: Prentice-Hall, 2006. 656p.

0212 SCHIFFMAN, Leon G., Kanuk, Leslie Lazar and Das, Mallika. Consumerbehaviour. Canada: Pearson Education, 2005. 592p.

0213 SCHIFFMAN, Leon, Bednall, David and Cowley, Elizabeth. Consumerbehaviour. Frenchs Forest, NSW: Prentice-Hall, 2001. 665p.

0214 SCHUTTE, Hellmut and Ciarlante, Deanna. Consumer behaviour in Asia.Basingstoke: Macmillan, 1998. 275p.

0215 SEHRAWAT, Mahavir. Impact of packaging on consumer buyingbehaviour: a comparative study of rural and urban consumers in Haryana.Hisar: Guru Jambheshwar University, 2003. (Ph.D. Thesis).

0216 SEYBOLD Patricia B. Customer revolution: how to thrive when customersare in control. New York: Crown Business, 2001. 395p.

0217 SHARAN, A.K. Consumer psychology. New Delhi: Rajat Publication, 2000.324p.

0218 SHARMA, Atul K. Consumer behaviour. New Delhi: Global Vision, 2006.185p.

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0219 SHARMA, Kavita. Impact of consumer involvement on consumerbehaviour: a case study of India. Delhi: New Century, 2000. 189p.

0220 SHARMA, S.S. Consumer behaviour: study of consumer interest. Jaipur:Jaipur Publishing House, 1995. 158p.

0221 SHETH, Jagdish N. and Mittal Banwari. Customer behaviour: a managerialperspective. 2nd ed. Mason: Thomson, 2004. 487p.

0222 SHETH, Jagdish N., Mittal, Banwari and Newman, Bruce. Customerbehaviour: consumer behaviour and beyond. Fort Worth, TX: DrydenPress, 1999. v.p.

0223 SINHA, Dhirendraji Kamlaprasad. Study of consumer behaviour inpurchasing selected consumer goods. Aurangabad: Dr. BabasahebAmbedkar Marathwada University, 2005. (Ph.D. Thesis).

0224 SMETHERS, Paul Allen and France, Alastair. Five myths of consumerbehaviour: consumer success for technology products. Seattle,Washington: Consumer Ease, 2006. 150p.

0225 SOCIETY for Consumer Psychology (winter conference) (1999 Feb: St.Peterburg, FL). Proceedings. St. Peterburg: The Society, 1999. v.p.

0226 SOLOMON, Michael. Consumer behaviour: buying, having and being.Englewood Cliffs, N.J.: Prentice-Hall, 2006. 672p.

0227 SOLOMON, Michael R. Consumer behaviour. 6th ed. New York: Prentice-Hall, 2003. 592p.

0228 SOLOMON, Michael R. and Rabolt, Nancy J. Consumer behaviour: infashion. Englewood Cliffs N.J.: Prentice-Hall, 2003. 542p.

0229 SOMMERS, Paul A. Consumer satisfaction in medical practice. New York:Haworth Press, 1999. 197p.

0230 SRINIVAS, Rao G. Marketing of consumer products in rural areas: a studyof select districts of Andhra Pradesh. Hyderabad: Osmania University,1999. (Ph.D. Thesis).

0231 STEWART, Chris. International comparison of long run consumerbehaviour. London: London Guildhall University, Department ofEconomics, 2001. 34p.

0232 STEWART, Christopher. Modelling and comparing OECD countries’consumer behaviour. London: Guildhall University, 1999. 316p. (Ph.D.Thesis).

0233 STRAY, Stephanie. Triads and tetrads: the visual display of consumerbehaviour data. Coventry: University of Warwick, 1993.

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0234 SUDAGADE, Dwarapal Narasappa. Effects of changing consumerbehaviour on soft drinks marketing in North Goa. Dharwad: KarnatakUniversity, 2001. (Ph.D. Thesis).

0235 SWARBROOKE, John and Horner, Susan. Consumer behaviour in tourism.Oxford: Butterworth-Heinemann, 1999. 256p.

0236 TANEJA, Nawal K. Fasten your seatbelt: the passenger is flying the plane.Aldershot, London: Ashgate, 2005. 221p.

0237 TATHAM, Elaine L., Tatham, Chris and Mobley, Jane. Customer attitudes,behaviour and the impact of communications efforts. Denver, CO: AwwaResearch Foundation, 2004. 97p.

0238 TAYLOR, Binah Brett. Buyer beware: safeguarding consumer rights.Florida: Rourke Corporation, 1992. 103p.

0239 TILIKIDOU, Irene. Ecologically conscious consumer behaviour: a researchproject conducted in Thessaloniki, Greece. Sunderland: University ofSunderland, 2001. (Ph.D. Thesis).

0240 TOBIN, William James. Customer/supplier evaluations: the developmentof standards for the objective measurement of both. Louisville, Company:WJT Associates, 1994. v.p.

0241 TURPIN, Katherine. Branded: adolescents converting from consumer faith.Berea Ohio: The Pilgeim Press, 2006. 240p.

0242 TYAGI, C.L. and Arun Kumar. Consumer behaviour. New Delhi: AtlanticPublication, 2004. 200p.

0243 UDAYA SANKAR, N. Information sources and influencing factors in theconsumer buying process: a study of two wheelers in Andhra Pradesh.Waltair: Andhra Pradesh University, 1997. (Ph.D. Thesis).

0244 UPADHAYAY, Yogesh. Consumer behaviour. New Delhi: RadhaPublication, 1998. 189p.

0245 VIJAY Kumar. Performance evaluation of Himachal Pradesh State Co-operative Marketing and Consumer Federation Ltd. Shimla: HimachalPradesh University, 2000. (Ph.D. Thesis).

0246 VINAYAGAMOORTHY, A. Purchase decision and consumer behaviour.New Delhi: D.K., 2005.

0247 VISWANATHAN, Brinda. Some econometric issues in consumer behaviouranalysis. Mumbai: Indira Gandhi Institute of Development Research, 1998.

0248 VOHRA, Munish. Consumer behaviour. New Delhi: Anmol, 2006. 471p.

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0249 WADMAN, William M. Variable quality in consumer theory: towards adynamic microeconomic theory of the consumer. Armonk: M.E. Sharpe,2000. 313p.

0250 WAGNER, Sigmund A. Environmentally-oriented consumer behaviour: acognitive study with implications for communications management. Oxford:University of Oxford, 1996.

0251 WAGNER, Sigmund A. Understanding green consumer behaviour: aqualitative, cognitive approach. London: Routledge, 2003. 288p.

0252 WALKER, David. Attitudes, involvement and consumer behaviour: alongitudinal study in fast moving consumer goods markets. Cranfield:Cranfield School of Management, Cranfield University, 1994. (Ph.D.Thesis).

0253 WARREN, N. Australian commodity tax reforms and consumer behaviouralresponse. New South Wales: University of New South Wales, 1993.

0254 WEATHERILL, Lorna. Consumer behaviour and material culture in Britain,1660-1760. 2nd ed. London: Routledge, 1996. 252p.

0255 WEBB, Robert C. Psychology of the consumer and its development: anintroduction. New York: Kluwer Academic Press, 1999. 362p.

0256 WEBLEY, Paul, Economic psychology of everyday life. London:Psychology Press, 2001. 214p.

0257 WELLS, William D. and Prensky, David. Consumer behaviour. New York:John Wiley, 1996. 506p.

0258 WILKIE, William L. Consumer behaviour. 2nd ed. New York: Wiley, 1990.120p.

0259 WINDHAM, Laurie and Orton, Ken. Soul of the new consumer: the attitude,behaviour and preferences of e-customers. New York: Allworth Press,2000. 307p.

0260 WRIGHT, Ray Richard. Consumer behaviour. London: Thomson Learning,2006. 448p.

0261 WU, Yanrui. China’s consumer revolution, the emerging patterns of wealthand expenditure. Cheltenham, UK: Edward Elgar, 1999. 168p.

0262 YAU, Oliver H.M. Consumer behaviour in China: customer satisfactionand cultural values. London: Routledge, 1994. 285p.

0263 ZAFAR, Eqbal. Working of consumer dispute redressal agencies: anempirical study of Aligarh District consumer forum, State CommissionUttar Pradesh and National Commission. Aligarh: Aligarh MuslimUniversity, 2002. (Ph.D. Thesis).

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BOOKS 19 / 19

Consumer Co-operatives

0264 BHATIA, Basant Lal. Existence of co-operation and consumers-co-operatives. New Delhi: Sarup and Sons, 1992. 279p.

0265 GANESH, S. Management of consumer co-operatives with specialreference to relating to New Delhi. New Delhi: National Co-operativeConsumers Federation of India, 1998.

0266 HAMPANNA, M. Essays on consumer co-operatives. New Delhi: D.K.,1990.

0267 HAMPANNA, M. Management of consumers co-operatives in India. NewDelhi: D.K., 1988.

0268 HIMACHALAM, D. Management of consumer co-operatives. New Delhi:D.K., 1991.

0269 INDIA. Monopolies and Restrictive Trade Practices. MRTP commission:20th anniversary 1970-1990 in service of consumers and society. NewDelhi: MRTP, 1990. v.p.

0270 JAIN, L.C. and Coelho, Karen. In the wake of freedom: India’s tryst co-operatives. New Delhi: Concept, 1996. 427p.

0271 LINDEN, Eugene. Affluence and discontent: the anatomy of consumersocieties. New York: Viking Press, 1979. 178p.

0272 PERUMAL, R. Consumers cooperatives in India: problems and prospects.Delhi: Kanishka, 1994. 222p.

0273 REDDY, T.S. and Hampanna, M. Essays on consumer co-operatives. NewDelhi: Deep and Deep, 1990. 188p.

0274 ROY, Durgadas. Consumer co-operatives in India with special reference toWest Bengal: an analysis of its growth and development. Calcutta: RabindraBharati University, 1992. 258p.

0275 SARMA, Nripendra Narayana. Role of consumer co-operatives of Assamin rural marketing: an analytical study. Guwahati: Guwahati University,2000. (Ph.D. Thesis).

0276 SAXENA, A.K. Consumer co-operatives in India Western countries. NewDelhi: D.K., 1988. 2v.

0277 SCHULTZ, Richard J. Consumers Association of Canada and the federaltelecommunications regulatory system, 1973-1992. Vancouver: SFU-UBCCentre for the Study of Government and Business, 2000. 80p.

0278 SINGH, Ram. Characterisation of efficient product liability rules: whenconsumers are imperfectly informed. Delhi: Centre for DevelopmentEconomics, 2002. 39p. (CDE working paper no. 110).

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0279 TAIMNI, K.K. Studies in retailing consumers co-operation and publicdistribution system. Poona: Harshad Prakashan, 1998. 633p.

0280 UNITED STATES. Congress. Senate. Committee on GovernmentalOperations. Permanent Subcommittee on Investigations. Fraud on theinternet: scams affecting consumers: hearing before the parmanentsubcommittee on investigations of the committee on governmental affairs,United States Senate, one hundred fifth congress, second session, February10, 1998. Washington: United States Government Printing Office, 1998. 362p.

0281 WIJESINHA, S.G. Problems faced by the consumer co-operative movementof Malaysia: a fact finding mission. New Delhi: International Co-operativeAlliance, 1993. 71p.

0282 WINFRED, A. John. Management of consumers co-operatives. New Delhi:D.K., 1980.

Consumer Complaints

0283 BARLOW, Jannelle and Meller, Claus. Complaint is a gift: using customerfeedback as a strategic tool. San Francisco, CA: Berrett-KoehlerCommunications, 1996. 222p.

0284 GAN, Li and Sabarwal, Tarun. Simple test of adverse events and strategictiming theories of consumer bankruptcy. Cambridge, MA: National Bureauof Economic Research, 2005. (NBER working paper series no. 11763).

0285 KELLY, Sean. Customer information wars: from data to dialogue. Chichester:John Wiley, 2006. 251p.

0286 MANN, Bruce H. Republic of debtors: bankruptcy in the age of Americanindependence. Cambridge: Harvard University Press, 2002. 344p.

0287 MEHTA, D.S. Handbook for consumers: rights, problems and remedies.New Delhi: Allied Publishers Limited, 2003. 391p.

0288 RUDMAN, Jack. Consumer frauds representative. Syosset, N.Y.: NationalLearning Corporation, 1994.

0289 STARKEY, Carolyn Morton and Penn, Norgina Wright. Basic writing skills,letters and consumer complaints. Sylmar, CA: Publishing Group, 1993. 80p.

Consumer Credit

0290 ANDRADE, Fabio Wendling Muniz de. Structural models in consumercredit. Southampton: School of Management, 2004. 29p.

0291 ATTANASIO, Orazio P., Goldberg, Pinelopi K. and Kyriazidou, Ekaterini.Credit constraints in the market for consumer durables, evidence frommicro data on car loans. Cambridge, MA: National Bureau of EconomicResearch, 2000. 41p.

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BOOKS 21 / 21

0292 AVERY, Robert B., Calem, Paul S. and Canner, Glenn B. Consumer creditscoring: do situational circumstance matter? Cambridge: HarvardUniversity Press, 2002.

0293 BASU, Saroj Kumar. Economic of hire purchase credit: a study of theeconomic aspects of hire purchase credit, its bearing on economic stabilityand techniques of economic central of such credit Bombay: Asia, 1971.223p.

0294 BERGSTRESSER, Daniel and Poterba, James. Asset allocation and assetlocation: household evidence from the survey of consumer finances.Cambridge, MA: National Bureau of Economic Research, 2002. 29p.

0295 BERNHEIM, B. Douglas, Mismatch between life insurance holdingsand financial vulnerabilities: evidence from the survey of consumerfinances. Cambridge: National Bureau of Economic Research, 2001.

0296 BERTRAND, Marianne, What’s psychology worth?: a field experimentin the consumer credit market. Cambridge, MA: National Bureau ofEconomic Research, 2005.

0297 BUILDING assets, building credit: creating wealth in low-incomecommunities, edited by Nicolas Retsinas and Eric S. Belsky. Washington,D.C.: Brookings Institution Press, 2005.

0298 BURTON, Dawn. Financial services and the consumer. London: Routledge,1994. 133p.

0299 CALDER, Lendol Glen. Financing the American dream: a cultural historyof consumer credit. Princeton, N.J.: Princeton University Press, 1999. 377p.

0300 CARD, Frank. Guide to the consumer credit jungle. Kingston UponThames: Croner, 1992. 246p.

0301 CARTER, Carolyn L., Williamson, Odette and Rao, John. Repossessionsand foreclosures. 5th ed. Boston, MA: National Consumer Law Center,2002. 1064p.

0302 COLE, Robert Hartzell and Mishler, Lon. Consumer and business creditmanagement. 11th ed. Boston: Irwin, 1998. 474p.

0303 COSTA, Dora L. American living standards, 1888-1994: evidence fromconsumer expenditures. Cambridge, MA: National Bureau of EconomicResearch, 2000. 29p.

0304 CREDIT reporting systems and the international economy, edited byMargaret J. Miller. Cambridge: MIT Press, 2003. 453p.

0305 CROSS-SELLING to the grey market, finance intelligence, Feb.2005.London: Mintel International Group , 2005. 88p.

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0306 DEB, Bidhan Chandra. Consumer expenditure in India: an econometricstudy. Dibrugarh: Dibrugarh University, 1999. (Ph.D. Thesis).

0307 DOBSON, Alan Paul. Sale of goods and consumer credit. 6th ed. London:Sweet and Maxwell, 2000. 526p.

0308 DOUGLAS, Bernheim B., Mismatch between life insurance holdingsand financial vulnerabilities, evidence from the survey of consumerfinances. Cambridge: National Bureau of Economic Research, 2001. 46p.

0309 DYMSKI, A. Gary. Interest rates, credit structures and usury in emergingmarkets. Pretoria: Department of Trade and Industry, 2003. 21p.

0310 FINLAY, Steven. Consumer credit fundamentals. Houndmills: PalgraveMacmillan, 2005. 247p.

0311 GALLOUJ, Faiz. Innovation in the service economy: the new wealth ofnations. Cheltenham, UK: Edward Elgar, 2002. 256p.

0312 GELPI, Rosa-Maria and Franc, Ois Julien-Labruye’re. History of consumercredit: doctrines and practice. Basingstoke: Macmillan, 2000. 190p.

0313 GOA. Directorate of Planning, Statistics and Evaluation. Report onhousehold consumer expenditure survey for Goa, Daman and Diu. Panaji:Directorate of Planning, Statistics and Evaluation, 1991.

0314 GRADY, Rosamund. New Consumer Credit Code regulations. Sydney:Michie, 1996. 104p.

0315 GROSS, David B. and Souleles, Nicholas S. Do liquidity constraints andinterest rates matter for consumer behaviour: evidence from credit carddata. Cambridge: National Bureau of Economic Research, 2001. 36p.

0316 HAMMOND, Bob. How to beat the credit bureaus: the insider’s guide toconsumer credit. Colorado: Paladin Press, 1990. 136p.

0317 HARAK, Charles and Wein, Olivia Bae. Access to utility service: regulated,de-regulated and unregulated utilities, deliverable fuels andtelecommunication: with CD-Rom. 3rd ed. Boston, MA: National ConsumerLaw Center, 2004. 828p.

0318 HARDING, Geoffrey W. Consumer credit and consumer hire law: a practicalguide. London: Sweet and Maxwell, 1995. 198p.

0319 HOLT, Sharon L. and Ribe, Helena. Developing financial institutions forthe poor and reducing barriers to acess for women. Washington, D.C.:The World Bank, 1991. 45p.

0320 IMPACT of public policy on consumer credit, edited by Thomas A. Durkinand Michael E. Staten. Massachusetts: Kluwer Academic, 2002. 336p.

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BOOKS 23 / 23

0321 INDIA. Ministry of Labour Bureau. Consumer Price Index Numbers (forindustrial workers) 1982=100: Annual report. New Delhi: Ministry of LabourBureau, 2004. 116p.

0322 INDIA. Ministry of Textiles. Textiles Committee. Consumer purchases oftextiles, 1995. Mumbai: Textiles Committee, 1998.

0323 INDIA. National Sample Survey Organisation. Household consumerexpenditure and employment situation in India, 1994-1995. New Delhi:Government of India, 1998. 54p.

0324 INDIA. National Sample Survey Organisation. Differences in level ofconsumption among socio-economic groups: 5th quinquennial survey ofconsumer expenditure; NSS 50th round, July 1993-June 1994. New Delhi:Government of India, 1997. 72p.

0325 INDIA. National Sample Survey Organisation. Fourth annual survey onconsumer expenditure and employment- Unemployment: NSS fortysixthround July-June 1990-1991. New Delhi: NSSO, 1993. (Report no. 386).

0326 INDIA. National Sample Survey Organisation. Consumer expendituresurvey, first semi-round July-Dec. 1988, NSS 44th round July-June 1988-1989: key results. New Delhi: NSSO, 1990. (Report no. 2).

0327 INDIA. National Sample Survey Organisation. Fifth annual survey onconsumer expenditure and employment-unemployment: NSS 47th round,July-Dec 1991. New Delhi: Government of India, 1992. (Report no. 388/1).

0328 INDIA. National Sample Survey Organisation. Consumer expenditure andemployment-Unemployment, 3rd annual survey, Jul-Jun 1989-1990: NSS45th round. New Delhi: NSSO, 1991. (Report no. 381).

0329 INDIA. National Sample Survey Organisation. Household consumerexpenditure in Delhi, Jul-Dec 1991: NSS 47th round. New Delhi: NSSO, 1995.

0330 INDIA. National Sample Survey Organisation. Household consumerexpenditure and employment situation in India, Jan-Jun 1993: NSS 49thround. New Delhi: NSSO, 1996. (Report no. 400).

0331 INDIA. National Sample Survey Organisation. Level and pattern ofconsumer expenditure, 5th quinquennial survey 1993-94: NSS fiftiethround, July 1993-June 1994. New Delhi: NSSO, 1996.

0332 INDIA. National Sample Survey Organisation. Dwellings in India, Fifthquinquennial survey on consumer expenditure: NSS fiftieth round, July1993- June1994 New Delhi: NSSO, 1997. (Report no. 410/1).

0333 INDIA. National Sample Survey Organisation. Energy used by Indianhouseholds: NSS Fiftieth round, July 1993 - June 1994, Fifth quinquennialsurvey on consumer expenditure. New Delhi: NSSO, 1997. (Report no. 410/2).

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0334 INDIA. National Sample Survey Organisation. Study note on theintegration of family living survey and consumer expenditure survey, Jul93-June 94: NSS 50th round. New Delhi: NSSO, 1996.

0335 INDIA. National Sample Survey Organisation. Household consumerexpenditure in India, 1999-2000, NSS 55th round: key results. New Delhi:NSSO, 2000. (Report no. 454).

0336 INDIA. National Sample Survey Organisation. Household consumerexpenditure and employment situation in India, 1997: NSS 53rd round.New Delhi: NSSO, 1998. (Report no. 442).

0337 INDIA. National Sample Survey Organisation. Household consumerexpenditure in India, July-Dec 1999, NSS 55th round: key results. NewDelhi: NSSO, 2000. (Report no. 453).

0338 INDIA. National Sample Survey Organisation. Household consumerexpenditure and employment situation in India, Jan-Jun 1998: NSS 54thround. New Delhi: NSSO, 1999. (Report no. 448).

0339 INDIA. National Sample Survey Organisation. Level and pattern ofconsumer expenditure in India, Jul 1999-June 2000: NSS 55th round. NewDelhi: NSSO, 2001. (Report no. 457).

0340 INDIA. National Sample Survey Organisation. Reported adequacy of foodintake in India, 1993-1994: 5th quinquennial survey of consumerexpenditure. New Delhi: Government of India, 1997. 18p.

0341 INDIA. National Sample Survey Organisation. Household consumerexpenditure and employment situation in India. New Delhi: Governmentof India, 1999. 31p.

0342 INDIA. National Sample Survey Organisation. Household consumerexpenditure and employment situation in India 1997: NSS 53rd round, Jan-Dec 1997. New Delhi: Government of India, 1997. 28p.

0343 INDIA. National Sample Survey Organisation. Household consumerexpenditure and employment situation in India, Jul 1994-Jun 1995: NSS51st round. New Delhi: Government of India, 1998. 54p.

0344 JILL Leyland Associates. Consumer spending patterns in the Europeancommunity: forecasts to 1994. London: Economist Intelligence Unit, 1990.316p.

0345 JOHANSSON, Per-Olov. Cost-benefit analysis of environment change.Cambridge: Cambridge University Press, 1993. 232p.

0346 JONES, Paul A. Access to credit on a low income: a study into how peopleon low incomes in liverpool access and use consumer credit. Manchester:Co-operative Bank, 2001. 48p.

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0347 JONES, Peter. Currency measurements: a consumer primer. Victoria, BC:Trafford Publishing, 2005. 166p.

0348 KEEST, Kathleen E. and Renuart, Elizabeth. Cost of credit: regulation andlegal challenges. 2nd ed. Boston, MA: National Consumer Law Center,2000. 724p.

0349 KELLAWAY, Alec. Consumer credit in the UK: trends and attitudes in the1990s. London: Economist Intelligence Unit, 1992. 132p.

0350 KEVAN, Tim. Kevan on credit hire. 2nd ed. Welwyn Garden City: EMISprofessional, 2001. 183p.

0351 KLEIN, Lloyd. Its in the cards: consumer credit and the American experience.Westport: Praeger, 1999. 155p.

0352 LEBERGOTT, Stanley. Consumer expenditures: new measures and oldmotives. Princeton, N.J.: Princeton University Press, 1996. 286p.

0353 LOONIN, Deanne and Rao, John. Student loan law: collections, intercepts,deferments, discharges, repayment plans, and trade school abuses. 2nded. Boston, MA: National Consumer Law Center, 2002. 398p.

0354 LOONIN, Deanne and Wu, Chi Chi. Credit discrimination. 4th ed. Boston,MA: National Consumer Law Center, 2005. 450p.

0355 MAURITIUS. National Library. Customer charter. Port Louis: NationalLibrary, 2003. 16p.

0356 MCGILL, Denise and Willmott, Lindy. Annotated consumer credit code.Sydney: LBC Information Services, 1999. 1115p.

0357 MCNAB, Helen and Wynn, Anthea. Principles and practice of consumercredit risk management. Canterbury: CIB Publishing, 2000. 222p.

0358 MOHANTY, Bimal Kinkar. Study of consumer expenditure patterns inOrissa: an econometric approach. Bhubaneshwar: Utkal University, 1991.(Ph.D. Thesis).

0359 MUSTO, David K. and Souleles, Nicholas S. Portfolio view of consumercredit. Cambridge, MA: National Bureau of Economic Research, 2005.

0360 NAUMANN, Earl and Hoisington, Steven H. Customer centered six sigma:linking customers, process improvement and financial results. Milwaukee,Wis.: ASQ Quality Press, 2001. 340p.

0361 OF consuming interests: the style of life in the eighteenth century, editedby Cary Carson, Ronald Hoffman and Peter J. Albert. Charlottesville:University Press of Virginia, 1994. 721p.

0362 OLNEY, Martha L. Buy now, pay later: advertising credit and consumerdurables in the 1920s Chapel Hill: Unversity of North Carolina Press,1991. 424p.


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0363 OWENS, John, New consumer credit code. Sydney: Butterworths,1994. 260p.

0364 PHOPALE, A.R. Positive criteria of measurement of poverty and consumerexpenditure inequality in India: 1952- 1983. Mumbai: University of Mumbai,1990. (Ph.D. Thesis).

0365 RENUART, Elizabeth and Kathleen E. Keest. Cost of credit: regulation,preemption, and industry abuses. 3rd ed. Boston, MA: National ConsumerLaw Center, 2005. 1000p.

0366 RESEARCH in financial services: private and public policy, edited byGeorge G. Kaufman. Connecticut, Amsterdam: Jai Press, 1996. 265p.

0367 ROGERS, Len. Pricing for profit. Oxford, GB: Basil Blackwell, 1999. 328p.

0368 ROSDRIGUEZ, Anthony, Carter, Carolyn L. and Ogburn, Willard P.Consumer class action: a practical litigation guide, with companion disk.5th ed. Boston, MA: National Consumer Law Center, 2002. 916p.

0369 ROSENTHAL, Dennis. Guide to consumer credit law and practice. 2nd ed.London: Butterworths, 2002. 341p.

0370 SHAPIRO, Mathew D. and Slemrod, Joel. Consumer response to tax rebates.Cambridge, MA: National Bureau of Economic Research, 2001. 36p.

0371 SHELDON, Jonathan. Fair Credit Reporting Act. 3rd ed. Boston, MA:National Consumer Law Center, 1994. 594p.

0372 SHELDON, Jonathan A. and Carter, Carolyn L. Unfair and deceptive actsand practices: with CD-Rom. 5th ed. Boston, MA: National ConsumerLaw Center, 2001. 1016p.

0373 SHELDON, Jonathan and Carter, Carolyn. Consumer warranty law; lemonlaw, magnuson-moss, UCC, mobile home, and other warranty statutes.2nd ed. Boston, MA: National Consumer Law Center, 2001. 1024p.

0374 SMITHSON, Charles. Credit portfolio management. New Jersey: JohnWiley, 2003. 320p.

0375 SOULELES, Nicholas S. Consumer sentiment: its rationality and usefulnessin forecasting expenditure: evidence from the Michigan micro data.Cambridge: National Bureau of Economic Research, 2001. 38p.

0376 SULLIVAN, Teresa A., Warren, Elizabeth and Westbrook, Jay Lawrence.As we forgive our debtors: bankruptcy and consumer credit in America.Oxford: Oxford University Press, 1991. 370p.

0377 TOOLSEMA, Linda A. Competition in the Dutch consumer credit market.Groningen: Research School, Systems, Organisation and Management,2001. 29p.

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BOOKS 27 / 27

0378 UNITED STATES. Bureau of Labour Statistics. Consumer expendituresurvey, 2002-03. United States: United States Government Printing Office,2006. 310p.

0379 WATANABE, Katsunori, WATANABE, Takayuki and WATANABE,Tsutomu. Tax policy and consumer speding: evidence from Japanese fiscalexperiments. Cambridge, MA: National Bureau of Economic Research,1999. 40p.

0380 WU, Yanrui. How wealthy is China: patterns of household spending.Murdoch, W.A: Asia Research Centre on Social, Political and EconomicChange, Murdoch University, 1995. 24p.

Consumer Education

0381 CAMPBELL, Sally R. Confident consumer. Tinley Park, IL: Good Heart-Willcox, 2004. 560p.

0382 COMPENDIUM of resources on consumer education, edited by FrancineSevel. Columbus, Ohio: National Regulatory Research Institute, 1998. 236p.

0383 CONNECTICUT. Department of Public Utility Control. Consumer educationoutreach program. New Britain: The Department, 1998. 82p.

0384 CONSUMER education in Sweden: some facts and views. Stockholm:Konsumentverket, 1998. 40p.

0385 CONSUMER education in the states: a blueprint for action. Ypsilanti, MI:National Institute for Consumer Education, Eastern Michigan University,1994. 28p.

0386 CONSUMER education materials resource guide, Compiled by the AmericanBankers Association Education Foundation. Washington, D.C.: TheFoundation, 1996. 168p.

0387 COPPACK, Martin. It all adds up: a consensus on a national strategy forconsumer education. London: National Consumer Council, 2003. 34p.

0388 GANDOTRA, Veena and Divatia, Ami. Consumer education. New Delhi:D.K., 2004.

0389 GARAIN, Swapan and Sharma, R.N. Management review of ConsumerGuidance Society of India (CGSI). Mumbai: Tata Institute of SocialSciences, 1994. 76p.

0390 HANDBOOK for the teaching of economic and consumer psychology,edited by Paul Webley and Catherine M. Walker. Exeter: WashingtonSinger, 1999. 254p.

0391 HOWIESON, Cathy and Semple, Sheila. Further on: guidance for recentschool-leavers in non-advanced further education: a report to the ScottishConsumer Council. Glasgow: Scottish Consumer Council, 1993. 79p.

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0392 ILLINOIS State Board of Education. Consumer education in Illinoisschools. Springfield, Ill: Illinois State Board of Education, 2000. 97p.

0393 IT’S your move: a real estate consumer education manual. Englewood:Colorado Association of Realtors, 1993. 80p.

0394 LEET, Don R. and Driggers, Joann. Economic decisions for consumers.New York: Macmillan Publishing, 1990. 669p.

0395 LOWE, Ross E. Consumer education and economics. New York: McGraw-Hill, 1996. 592p.

0396 LOWE, Ross E., Malouf, Charles A. and Jacobson, Annette R. Print mediaand Internet resource handbook: consumer education and economics.4th ed. New York: Glencoe, 1997. 75p.

0397 MAEDKE, Wilmer O, LOWE, Rose E. and Malouf, Charles A. Consumereducation. 2nd ed. California: Glencoe, 1984. 554p.

0398 MILLER, Roger Le Roy and Stafford, Alan D. Economic education forconsumers. Cincinati, Ohio: South Western, 2004. 838p.

0399 NATIONAL Consumer Council. Campaigning for green: a consumerinformation and education strategy on the environment. London: NationalConsumer Council, 1998.

0400 NEW YORK State Energy Research and Development Authority. Wastereduction through consumer education: final report. Albany, N.Y.: TheAuthority, 1996. v.p.

0401 REMIEN, Oliver. Distance education and economic and consumer law inthe single market. Brussels: European Commission, 1996. 62p.

0402 SPECIAL care units for people with Alzheimer’s and other dementias:consumer education, research, regulatory and reimbursement issues.Washington, D.C: Congress of the U.S., Office of Technology Assessment,1992. 197p.

0403 UNITED STATES. General Accounting Office. Consumer Product SafetyCommission: consumer education efforts for revised children’s sleepwearsafety standard: report to Congressional committees. Washington, D.C.:The Office, 1999. 18p.

0404 VIRGINIA. State Corporation Commission. Consumer education plan:Commonwealth of Virginia State Corporation Commission report to theGeneral Assembly. Richmond: Commonwealth of Virginia, 1999. v.p.

0405 WATKINS, Evan. Throwaways: work culture and consumer education.Stanford: Stanford University Press, 1993. 230p.

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Consumer Goods. Brands

0406 ABIMBOLA, Temilade Mujidat Labake. Consumer brand equity: a modelfor the measurement, analysis and evaluation of consumer perceived value.Birmingham: University of Aston in Birmingham, 2003. (Ph.D. Thesis).

0407 ANDERSON, Simon P., Discrete choice theory of productdifferentiation. Cambridge: MIT Press, 1992. 423p.

0408 ARYAL, Bhoj Raj. Consumer’s impact through electronic media advertising:a case study of Nepal. Nagpur: Nagpur University, 2004. (Ph.D. Thesis).

0409 ATKIN, Douglas. Culting of brands: when customers become truebelievers. Portfolio, 2004. 256p.

0410 ATTANASIO, Orazio P. Consumer durables and inertial behaviour:estimation and aggregation of (S,s) rules. Cambridge, MA: National Bureauof Economic Research, 1995. 31p.

0411 BARK, T. Korean consumer electronics industry: reaction to antidumpingactions. Washington, D.C.: World Bank, 1991. 21p.

0412 BOWBRICK, Peter. Economics of quality, grades and brands. London:Routledge, 1992. 343p.

0413 BRAND new, edited by Jane Pavitt. Princeton, NJ: Princeton UniversityPress, 2000. 224p.

0414 BRANDS and their companies: consumer products and their manufacturerswith addresses and phone numbers, edited by Linda D. Hall. 24th ed.Detroit, Mich: Gale Research Company, 2003. 2v.

0415 BRAR, Maninder Pal Singh. Study of consumers atitudes towards selectedbrands of premium cars: a case study of Ludhiana city. Ludiana:Department of Business Management, College of Basic Sciences andHumanities, Punjab Agriculture university, 1996. 53p. (Ph.D. Thesis).

0416 CHAH, Eun Young. Liquidity constraints and intertemporal consumeroptimization: theory and evidence from durable goods. Cambridge, MA:National Bureau of Economic Research, 1991. 33p.

0417 CLARIDA, R.H. Permanent income, import price and the demand forimported consumer durables: a structural econometric investigation.Cambridge: National Bureau of Economic Research, 1993.

0418 CONSUMER awareness for food and dairy products, edited by Rathore,N.S. Udaipur: Apex, 2006. 208p.

0419 CONSUMER driven electronic transformation: applying new technologiesto enthuse consumers and transform the supply chain, edited by GeorgiosJ. Doukidis and Adam P. Vrechopoulos. Berlin: Springer, 2005. 256p.

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0420 DAI, Xiudian. Corporate strategy, public policy and new technologies:philips and the European consumer electronics industry. Oxford: Pergamon,1996. 346p.

0421 DECENTRALIZED power production for the rural consumers , edited byB. Mohanty. Thailand: Asian Institute of Technology, Division of EnergyTechnology, 1990. 188p.

0422 ENCYCLOPEDIA of consumer brands, edited by Janice Jorgensen. Detroit:St.James, 1994. 3v.

0423 EXPORT-IMPORT Bank of India. Consumer electronics: a sector study.New Delhi: India Book House, 1996.

0424 EXPORT-IMPORT Bank of India. Liberalisation of Indian imports ofconsumer durables. Bombay: EIBI, 1996. 53p.

0425 GELLER, Lois K. Customers for keeps: eight powerful friendship brandingstrategies. Halbrook, MA: Adams Media, 2002. 271p.

0426 GHUMAN, Manjit Kaur. Consumer perception about different brands oftoothpastes: an application of multi-dimensional scaling technique.Ludhiana: Punjab Agricultural University, 1999. (Ph.D. Thesis).

0427 GOBEL, Marc. Emotional branding: the new paradigm for connectingbrands to people. Oxford: Windsor, 2001. 319p.

0428 GOOLSBEE, Austan and Klenow, Peter. Valuing consumer products bythe time spent using them: an application to the internet. Cambridge, MA:National Bureau of Economic Research, 2006. 13p.

0429 GOOLSBEE, Austan and Petrin, Amil. Consumer gains from directbroadcast satellites and the competition with cable television. Cambridge,MA: National Bureau of Economic Research, 2001. 39p.

0430 GURUPRASAD, M. Preference of people towards packaging of consumerproducts. Bombay: Tata Institute of Social Sciences, 1993.

0431 HALLBERG, Garth and Ogilvy, David. All consumers are not created equal:the differential marketing strategy for brand growth and profits. New York:John Wiley, 1995. 336p.

0432 HEGDE, Manjunath G. Joint ventures in infrastructure and consumer goodssector: a comparative study of select ventures in India. Hyderabad:Osmania University, 2004. (Ph.D. Thesis).

0433 HINTON, Tom and Schaeffer, Wini. Customer focused quality: what to doon Monday morning. New Jersey, US: Prentice-Hall, 1994. 273p.

0434 HOFF, Philip and Loney, Kevin. Consumers electronics for engineers. 5thed. Cambridge: Cambridge University Press, 1998. 575p.

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0435 HOOKS, Ivy F. and Farry, Kristin A. Customer-centered products: creatingsucessful products through smart requirements management. New York:AMACOM (American Management Association), 2001. 272p.

0436 HOUSE, Christopher L. Durable good and conformity. Cambridge: NationalBureau of Economic Research, 2006. 46p.

0437 INDIA. Secretariat. Lok Sabha (14th). Standing Committee on Food,Consumer Affairs and Public Distribution. Report. New Delhi: Lok SabhaSecretariat, 2005.

0438 JENA, Biswa Ranjan. Product planning and innovation in Indian marketwith special reference to consumer durables. Allahabad: University ofAllahabad, 1997. (Ph.D. Thesis).

0439 JOSHI, Suhas Bhaskar. Evaluation of new product failures in the sphere ofconsumer durables and non- durables. Pune: University of Pune, 1995.(Ph.D. Thesis).

0440 KALA, Krishna and Cemile, Yavas. Lumpy consumer durables, marketpower and endogenous business cycles. Cambridge, MA: National Bureauof Economic Research, 2001. 51p.

0441 KAMASHETTY, S.B. After sale service in respect of selected consumerdurable products in Bangalore city. Gulbarga: Gulbarga University, 1997.(Ph.D. Thesis).

0442 KAPOOR, Jagdeep. 24 brand mantras: finding a place in the minds andhearts of consumers. New Delhi: Response Books, 2001. 111p.

0443 KAUR, Pavleen. Dynamics of purchase decision making in families: astudy of consumer durables. Amritsar: Guru Nanak Dev University, 2004.(Ph.D. Thesis).

0444 KAUR, Tajinder. Television commercials and consumer culture: asociological study of urban middle class. Lucknow: University of Lucknow,2004. (Ph.D. Thesis).

0445 KHAN, Mohammad Naved. Dimensions of family decision making in thepurchase of consumer products. Aligarh: Aligarh Muslim University, 2000.213p. (Ph.D. Thesis).

0446 KHANDELWAL, Preeti. Consumer behaviour and acceptability towardsdifferent brand of cosmetic products in Gwalior city. Gwalior: JiwajiUniversity, 2005. (Ph.D. Thesis).

0447 KING, Robert. Designing products and services that customer want.Portland: Productivity press, 1995. 67p.

0448 KOEHN, Nancy F. Brand new: how entrepreneurs earned consumers trustfrom Wedgwood to Dell. Boston: Harvard Business School, 2001. 469p.

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0449 KRISHNA, Kala and Yavas, Cemile. Lumpy consumer durables, marketpower and endogenous business cycles. Cambridge, MA: National Bureauof Economic Research, 2001.

0450 KULKARNI, Shreekant Gopalrao. Consumer protection and attitude: astudy of selected consumer goods. Kolhapur: Shivaji University, 1997.(Ph.D. Thesis).

0451 KUMAR, S. Ramesh and Kanagal, N. Balakrishna. Empirical study onconsumer decision making for consumer products. Bangalore: IndianInstitute of Management, 2001. (IIM Working papers; 173).

0452 LEVY, Sidney J. Brands, consumers, symbols and research. ThousandOaks: Sage, 1999. 590p.

0453 MEHTA, Dharmender. Communication mix factors for buyers purchasedecision: a study of selected consumer durables. Ujjain: Vikram University,2002. (Ph.D. Thesis).

0454 MELLO, Seila. Customer-centric product definition: the key to great productdevelopment. New York: AMACOM (American Management Association),2002. 223p.

0455 MOIEZ, Contractor. Study of critical success factors for productdevelopment in selected consumer durables. Ujjain: Vikram University,2001. (Ph.D. Thesis).

0456 MOLTKE, Konrad von, Kuik, Onno and Inman, Crist. Global product chains:northern consumers, southern producers and sustainability. Geneva:UNEP, 1998. 303p.

0457 MORRIS, Julian and Scarlett, Lynn. Buying green: consumers productlables and the environment. Los Angeles: Reason Foundation, 1996. 51p.

0458 MULKY, Avinash Gurunandan. Innovation, marketing strategy, marketinginitiatives and market share: a study of the consumer durable industry inIndia. Mumbai: Indian Institute of Technology Bombay, 2003. (Ph.D.Thesis).

0459 PANDE, Swati. Non- durable consumer products: a study of new productlaunch strategies. Indore: Devi Ahilya Vishwavidyalaya, 1998. (Ph.D.Thesis).

0460 PARACKAL, Jose V. Brand awareness and lube shoppe awareness amongconsumers of automotive engine oils , 2000. 48p.

0461 PARTNER, Simon. Assembled in Japan: electrical goods and the making ofthe Japanese consumer. Berkeley: University of California Press, 1999.303p.

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BOOKS 33 / 33

0462 PATIL, Dattajirao Yashwantrao. Analytical study to consumer products inIndia. Pune: University of Pune, 1995. (Ph.D. Thesis).

0463 RAMA, Sampath Kumar. Consumer goods sector in the Soviet Union withspecial reference to the period 1965- 1985. Mumbai: University of Mumbai,1993. (Ph.D. Thesis).

0464 RAO, S.L. Marketing for consumer products in India. New Delhi: D.K.,1994.

0465 REGER, James P. Customer survey of geologic maps and other productsand services of the Mayland Geological Survey. Baltimore, MD: TheSurvey, 1997. 36p.

0466 RESURRECCION, Anna V.A. Consumer sensory testing for productdevelopment. Aspen Publishers, 1998. 276p.

0467 SAHU, Surendra. Consumer attitudes, product attributes and brand choicewith particular reference to refrigerators in Bihar. Hazaribag: Vinoba BhaveUniversity, 2000. (Ph.D. Thesis).

0468 SCHEPEL, Haun. Constitution of private governance: Product standardsin the regulation of integrating markets. Oxford: Hart Publishing, 2005.388p.

0469 SHUKLA, Maneesha Ramchandra. Home makers environmentallyconcerned awareness, buying and consumption behaviour in relation toselected consumer goods. Vadodara: The Maharaja Sayajirao Universityof Baroda, 1997. (Ph.D. Thesis).

0470 SINGH, Amrinder. Consumer perception of reliability of electric powersystems in Punjab. Patiala: Punjabi University, 2003. (Ph.D. Thesis).

0471 SINGH, Labh. Consumer awareness and consumption pattern of foodproducts in Haryana. Kurukshetra: Kurukshetra University, 2003. (Ph.D.Thesis).

0472 STANTON, Nevile. Human factors in consumers products. London: Taylorand Francis, 1998. 287p.

0473 STOKMANS, M.J.W. Relative importance of product attributes: consumerdecision theories in new-product development. Delft: University Press,1991. 242p.

0474 SUBRAMANIAN, A.K. Venkat. Consumer product safety in India: in food,pharmaceuticals and home appliances. Chennai: Concert, 2001.

0475 SWAROOP, Kestur. Brand and line extension for consumer durablesthrough qualitative research. Mysore: University of Mysore, 1999. (Ph.D.Thesis).

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0476 TERNINKO, John. Step-by-step QFD: customer-driven product design.2nd ed. Boca Raton: St. Lucie Press, 1997. 224p.

0477 TOURISM business frontiers: consumer, products and industry, editedby Dimitrios Buhalis and Carlos Costa. Oxford: Butterworth-Heinemann,2005. 273p.

0478 WERTIME, Kent. Building brands and believers: how to connect withconsumers using archetypes. New York: John Wiley, 2003. 250p.

0479 WITECK, Robert and Combs, Wesley. Business inside out: capturing millionsof brand loyal gay consumers. New York: Kaplan Business, 2006. 240p.

0480 WOOD, Jennifer and Allan, Barney. Everything you want: re-inventingconsumers, brands and communications. Oxford: Capstone High, 2003.182p.

0481 YADAV, Prabhat Kumar. Study of the factors affecting brand preferencesof consumers for selected consumer durables. Ujjain: Vikram University,2003. (Ph.D. Thesis).

Consumer Health

0482 ADOLESCENT health sourcebook: basic consumer health informationabout the physical, mental and emotional growth and development ofadolescents including medical care, nutritional and physical activityrequirements puberty, edited by Joyce Bremfleck Shannon. 2nd ed. Detroit,MI: Omnigraphics Incorporated, 2006. 683p.

0483 APPLEBAUM, Robert A., Straker, Jane K. and Geron, Scott M. Assessingsatisfaction in health and long term care: practical approaches to hearingthe voice of consumers. London: Springer, 2000. 142p.

0484 BARRETT, Stephen, Consumer health: a guide to intelligent decisions.Boston: McGraw-Hill Higher Education, 2006. 608p.

0485 BELASCO, Warren James. Appetite for change: how the counterculturetook on the food industry. Ithaca, NY: Cornell University Press, 1993.316p.

0486 BONNEY, Robert. Consumer- directed healthcare and its implications forproviders. Chicago: Health Administration Press, 2005. 67p.

0487 BOWMAN, Karlyn H. 1993-1994 debate on health care reform: did thepolls mislead the policy makers? Washington, D.C.: American EnterpriseInstitute, 1994. 43p.

0488 CHAPLIN, Ed and Terninko, John. Customer-driven healthcare: QFD forprocess improvement and cost reduction. Milwaukee: ASQ Quality Press,2000. 316p.

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BOOKS 35 / 35

0489 CONSUMER choice: social welfare and health policy, edited by Robert F.Rich. New Brunswick: Transaction, 2005. 250p.

0490 CONSUMER informatics: applications and strategies in cyber health care,edited by Rosemary Nelson and Ball, Marion J. New York: Springer, 2004.166p.

0491 CONSUMING health: the commodification of health care, edited by SarasHenderson and Alan Petersen. London: Routledge, 2002. 210p.

0492 CRAIG, Gill. Woman’s views count: building responsive maternity services:a resource pack to help health professionals and user representatives askservice users their views. London: College of Health, 1998. 109p.

0493 CUSTOMER-directed healthcare reform with episode pricing, edited byDouglas Emery. Cincinnati: Thomson South-Western, 2006.

0494 DHILLON, H.S. and Philip, Lois. Health promotion and community actionfor health in developing countries. Geneva: World Health Organisation,1994. 122p.

0495 DRINKING water: consumers often not well-informed of potentially seriousviolations. Washington, DC: US General Accounting Office, 1992. 42p.

0496 EUROPEAN childrens food and drinks market, Compiled by Cathy Boyle.Leatherhead: Leatherhead Food Research Association, 2000. 251p.

0497 EVALUATION of community-based consumer outcomes (ECCO) mentalretardation study on: the assessment of support intensity needed by 16-24 years old currently receiving CSB services or special education services.Richmond, Va: Office of Research and Evaluation, 1996. 21p.

0498 FARB, Daniel. Customer and patient care. Library edition. Los Angeles,CA: University of Health Care, 2004.

0499 FARB, Daniel. Customer care in healthcare guidebook. Los Angeles:University of Health Care, 2005. 168p.

0500 FARB, Daniel. Customer care in healthcare program library edition. LosAngeles, CA: University of Health Care, 2004. 101p.

0501 GRIFFITH, Chris. Consumer food safety. England: Emerald GroupPublishing, 2005. 104p.

0502 HERZLINGER, Regina E. Consumer- driven health care: implications forproviders, payers and policy makers. New York: John Wiley, 2004. 892p.

0503 ILMINEN, Gary R. Consumer guide to long-term care. Madison, WI:University of Wisconsin Press, 1999. 240p.

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0504 INDIA. National Sample Survey Organisation. Export on health care,education and consumer expenditure; NSS 52nd round, July 1995-June1996, State Sample. Delhi: Directorate of Economics and Statistics, 2000.40p.

0505 JIN, Ginger Zhe and Sorensen, Alan T. Information and consumer choice:the value of publicised health plan ratings. Cambridge, MA: NationalBureau of Economic Research, 2005. 38p.

0506 LEWIS, Deborah. Consumer health informatics: informing consumers andimproving health care. London: Springer Verlag, 2005. 258p.

0507 MORTON, Fiona Scott. Stategic response by pharmaceutical firms to themedicaid most-favored-customer rules. Cambridge, MA: National Bureauof Economic Research, 1996. 38p.

0508 NASH, David B., Manfredi, Mary Pat and Bozarth, Barbara. Connectingwith the new health care consumer: defining your strategy. New York:Aspen Publishing, 2001. 544p.

0509 PARENTE, Stephen L., Salkever, David S. and DaVanzo, Jan. Role ofconsumer knowledge of insurance benefits in the demand for preventiativehealth care among the elderly. Cambridge, MA: National Bureau ofEconomic Research, 2003. 31p.

0510 PHILIPSON, Tomas J. and Jena, Anupam B. Who benefits from new medicaltechnologies?: estimates of consumer and producer surpluses from HIV/AIDS drugs. Cambridge, MA: National Bureau of Economic Research,2005. 44p.

0511 PUBLIC mental health marketing: developing a consumer attitude, editedby Donald R. Self. New York: Hawarth Press, 1993. 230p.

0512 RANOUIL, Rodolphe and Christian, Sheldon Chan. Consumer retail,tobacco spreadwatch. London: HSBC Bank, 2005. 39p.

0513 SENAUER, Ben. Food trends and the changing consumer. St.Paul, Minn.:Eagan Press, 1991. 385p.

0514 SIDDAMALLAIAH, H.S. Design of integrated consumer healthinformation services. Bangalore: Bangalore University, 1996. (Ph.D.Thesis).

0515 SINGH, Nachhatter. Consumer decision making: a study of family planningdecisions in Chandigarh. Chandigarh: Punjab University, 2002. (Ph.D.Thesis).

0516 SOBTI, Renu. Medical services and consumer protection in India. NewDelhi: New Century Publications, 2001. 320p.

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BOOKS 37 / 37

0517 SORENSEN, Alan T. Empirical model of heterogeneous consumer searchfor retail prescription drugs. Cambridge, MA: National Bureau of EconomicResearch, 2001. 43p.

0518 TONER, Patricia Rizzo. Consumer health and safety activities: just for thehealth of IT, Unit 1. New York: Centre for Applied Research in Education,1993. 125p.

0519 UNITED KINGDOM. Committees on Toxicity, Mutagenicity andCarcinogenicity of Chemicals in Food, Consumer Products and theEnvironment. Annual report. London: The Stationery Office Books

0520 WORLD Health Organisation. Health promotion and community actionfor health in? Geneva: WHO, 1994. 122p.

Consumer Law and Legislation

0521 ADIL, M.S. Consumer protection: law, practice and procedure. New Delhi:JBA, 2006. 562p.

0522 ADURU, Rajendra Prasad. Legal regime of consumer protection: a criticalstudy with reference to the Consumer Protection Act, 1986. Waltair: AndhraUniversity, 1996. (Ph.D. Thesis).

0523 AGARWAL, Vijender Kumar. Consumer protection: law and practiceConsumer Protection Amendment Act 2002 (62 of 2002). 5th ed. New Delhi:Bright Law House, 2003. 1059p.

0524 AGGARWAL, Sukhdev, Aggarwal, Praveen and Lohia, Sanjay.Commentary on the Consumer Protection Act, 1986. Delhi: Bright LawHouse, 1999. 635p.

0525 AHMAD, Farooq. Legal control of unfair trade practices with reference toMRTP Act, 1969 and Consumer Protection Act, 1986. Aligarh: AligarhMuslim University, 1997. 430p. (Ph.D. Thesis).

0526 ALI, Hashim. Consumer protection and legal control. Hyderabad: OsmaniaUniversity, 1994. (Ph.D. Thesis).

0527 ANTONY, M.J. Consumer rights. New Delhi: Clarion Books, 1990. 126p.

0528 AVIDSSON, Ragnar and Dapani, S. Consumer movement in India: anappraisal. New Delhi: International Co-operative Alliance, 1971. 192p.

0529 AWASTHI, S.K. Consumer protection cases: full judgement. Allahabad:Ashoka Law House, 1986-1993. 7v.

0530 BAG, R.K. Law of medical negligence and compensation: covering therights and liabilities under the Consumer Protection Act, 1986. 2nd ed.Calcutta: Eastern Law House, 2001. 512p.

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0531 BAKSHI, P.M. Consumer protection law. New Delhi: Ashoka Law House,2005. 2014p.

0532 BALINGIT, Albert Y., Consumer law sourcebook for small claimscourt judicial officers. Sacramento: State of California, Department ofConsumer Affairs, 1996. 3v.

0533 BANDYOPADHYAY, Shyama Prasad. Study of the consumer movementin West Bengal. Burdwan: University of Burdwan, 1996. (Ph.D. Thesis).

0534 BANERJEE, A.K. and Awasthi, S.K. Digest on consumer protection laws:cases and materials. Allahabad: Ashoka Law House, 1992. 536p.

0535 BANGIA, R.K. Law of torts: including Motor Vehicle Act and ConsumerProtection Act. Faridabad: Allahabad Law Agency, 2005. 523p.

0536 BAROWALIA, J.N. Commentary on the Consumer Protection Act, 1986.2nd ed. Delhi: Universal Law, 2002. 1263p.

0537 BHANSALI, S.R. Consumer protection and law. Jodhpur: Faculty of Law,1991. 595p.

0538 BIRD, Timothy C. Consumer credit law. Dublin: Round Hall Sweet andMaxwell, 1998. 701p.

0539 BLACK, Julia and Scott, Colin. Cranston’s consumer and the law. 3rd ed.Cambridge: Cambridge University Press, 2000. 557p.

0540 BLACKSTONE’s statutes commercial and consumer law: 2005-2006, editedby F.D. Rose. 14th ed. Oxford: Oxford University Press, 2005. 791p.

0541 BLAND, F. Paul, Quirk, Michael J. and Gordon, Kate. Consumer arbitrationagreements: enforceability and other topics. 4th ed. Boston, MA: NationalConsumer Law Center, 2005. 386p.

0542 BROBECK, Stephen. Modern consumer movement: references andresources. Boston, Mass: G.K. Hall, 1990. 270p.

0543 BUDNITZ, Mark. Consumer banking and payments law: credit, debit andstored value card checks money orders e-sign electronic banking andbenefit payments. 3rd ed. Boston, MA: National Consumer Law Center,2005. 650p.

0544 BURTON, Alan G. British consumer co-operative movement and film, 1890s-1960s. Manchester: Manchester University Press, 2005. 272p.

0545 CARTWRIGHT, Peter. Consumer protection and the criminal law: law,theory and policy in the U.K. Cambridge: Cambridge University Press,2001. 253p.

0546 CASEBOOK on European consumer law, edited by Reiner Shulze, HansSchulete-Nolke and Jackie Jones. Oregon: Hart Publishing, 2002. 276p.

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0547 CHACKO, T. Consumers and their rights. New Delhi: Indian Social Institute,1990. 18p.

0548 CHAKKARWAR, Sudhir R. Perception of medical professionals andcustomers towards Consumer Protection Act. Mumbai: Tata Institute ofSocial Science, 2005. 48p.

0549 CHAUDHARY, Ram Naresh Prasad. Consumer protection law: provisionsand procedure. New Delhi: Deep and Deep, 2005. 324p.

0550 CHEEMADAN, Yakoob. Study on the impact of the Consumer ProtectionAct, 1986 on consumer movements with special reference to northerndistrict of Kerala. Calicut: University of Calicut, 2000. (Ph.D. Thesis).

0551 CHOUDHARI, V.R. Law of consumer protection: as amended by ConsumerProtection (Amendment) Act, 2002, Act 62 of 2002(w.e.f.15-03-2003).Allahabad: Premier Publication Company, 2004. 1788p.

0552 CONSUMER bankruptcy law and practice. 7th ed. Boston, MA: NationalConsumer Law Center, 2004. 665p.

0553 CONSUMER law, edited by Iain Ramsay. New York: New York UniversityPress, 1992. 484p.

0554 CONSUMER law. Minneapolis, Minn: Minnesota Institute of LegalEducation, 1999. v.p.

0555 CONSUMER law digest, 1991-2001 (A-Z), Compiled by Gurdev Singh.Chandigarh: Singla Law Agency, 2001. 1190p.

0556 CONSUMER law in Oregon. Lake Oswego, Oregon: Oregon State bar,Continuing Legal Education, 1996. v.p.

0557 CONSUMER law in South Africa, edited by David McQuoid-Mason, Juta and Company, 1997. 386p.

0558 CONSUMER law in the global economy: national and internationaldimensions, edited by Iain Ramsay. Aldershot: Brookfield, 1997. 379p.

0559 CONSUMER law pleadings: with disk, edited by Jonathan Sheldon. Boston,MA: National Consumer Law Center, 1994. 2v.

0560 CONSUMER law sourcebook for small claims court officers, edited byPatricia B. Deeter and Richard A. Elbrecht. Sacramento: California,Department of Consumer Affairs, 1991. 2v.

0561 CONSUMER protection law. Mechanicsburg, PA: Pennsylvania BarInstitute, 2004. 165p.

0562 CONSUMERS International Regional Office for Asia and the Pacific.Papers on the consumer protection legislation of China, Indonesia, NewZealand, Nepal, Papua New Guinea, Thailand, Vietnam. Jaipur: ConsumerUnity and Trust Society, 1997. v.p.

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0563 CONWAY, Lorraine. Consumer Credit Bill: Bill 16 of 2004-05. London: Houseof Commons Library, 2005. 58p.

0564 DASH, Choudhury Pratap Kumar. Consumer movement, attitude towardsmarketing practices and government regulations: an exploratory surveyof urban and rural consumers. Bhubaneswar: Utkal University, 2005. (Ph.D.Thesis).

0565 DASS, B.K. and Rao, S.S. Consumer Protection Act, 1986 (Act no. 68 of1986): the most analytical critical exhaustive, and updated commentary.2nd rev. ed. Allahabad: Sodhi, 1998. 1337p.

0566 DIGEST of consumer cases 1986-1998, edited by Swarn Bhatia Nijhawan.Delhi: International Law Book Company, 1999. 1104p.

0567 ENCYCLOPEDIA of the consumer movement, edited by Stephen Brobeck.Santa Barbara, Calif: ABC-CLIO, 1997. 659p.

0568 ERADI, V. Balakrishna. Consumer protection jurisprudence. New Delhi:Lexis Nexis, 2005. 751p.

0569 ERVINE, W.C.H. Consumer law in Scotland. 3rd ed. Edinburgh: Thomson,2004. 313p.

0570 FRANK, Dana. Purchasing power: consumer organizing gender and theSeattle labor movement, 1919-1929. Cambridge: Cambridge UniversityPress, 1994. 349p.

0571 GALINDE, Shekhar S. Consumer Protection Act and issues before medicalprofession. Mumbai: Tata Institute of Social Sciences, 1995.

0572 GELB, Joseph W., Sheldon, Feldman and Cubita, Peter N. Practical guideto the Federal Truth-in-Lending Act. New York: Executive EnterprisesPublications Company, 1990. 198p.

0573 GIRIMAJI, Pushpa. Consumer rights for everyone. New Delhi: Penguin,1999. 460p.

0574 GOLDRING, John L., Maher, Laurence W. and McKeough, Jill. Consumerprotection law. 4th ed. Sydney: Federation Press, 1993. 458p.

0575 GONSALVEZ, J.A. Consumer Protection Act: views held by doctors andpatients. Mumbai: Tata Institute of Social Sciences, 2001. 151p.

0576 GOSWAMI, Dip Kumar. Consumer protection movement in Assam: itssocio- economic implications. : Guwahati University, 2004. (Ph.D. Thesis).

0577 GREENFIELD, Michael, M. Consumer law: a guide for those who representsellers lenders and consumers. Boston: Little Brown, 1995. 1006p.

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0578 GULSHAN, S.S. Consumer protection and satisfaction: legal and managerialdimensions. New Delhi: Wiley Eastern, 1994. 356p.

0579 HIMACHALAM, D. Consumer protection law. New Delhi: APH PublicationCorporation, 1999. 220p.

0580 HOOLEY, Richard. Commercial and consumer law. 2nd ed. Oxford: OxfordUniversity Press, 2005. 1072p.

0581 HOWELLS, Geraint and Wilhelmsson, Thomas. EC consumer law. Hants:Ashgate, 1997. 464p.

0582 HOWELLS, Geraint G. and Weatherill, Stephen. Consumer protection law.2nd ed. London: Ashgate, 2005. 679p.

0583 INTERNATIONAL perspectives on consumers access to justice, editedby Charles E.F. Richett and Thomas G.W. Telfer. Cambridge: CambridgeUniversity Press, 2003. 418p.

0584 JAI PRAKASH. Law on essential commodities. 8th ed. New Delhi:Butterworths India, 2000. 1866p.

0585 JAMWAL, Renu. Administrative process of consumer protection law: anempirical study in the state of Jammu and Kashmir. Jammu: University ofJammu, 2003. (Ph.D. Thesis).

0586 JASPER, Margaret C. Consumer right law. Oxford: Oxford University Press,1996. 107p.

0587 JULIA, Black, Cranston, Ross and Scott, Colin. Cranston’s consumersand the law. 3rd ed. Cambridge: Cambridge University Press, 2000. 546p.

0588 KARKARA, Gurbax Singh. Law of consumer protection: an exhaustivecommentary on the Consumer Protection Act, 1986 together with the CentralConsumer Protection Rules, 1987 and the state rules with up-to-date case:law incorporating amendments made by the Consumer Protection(Amendment) Act, 1993. Jaipur: Bharat Law House, 1993. 442p.

0589 KAUSHAL, Anoop K. Consumer protection law. 2nd ed. New Delhi:Universal, 1994. 274p.

0590 KAUSHAL, Anoop K. Medical negligence and legal remedies with specialreference to consumer protection law. 3rd ed. Delhi: Universal Law, 2004.412p.

0591 KHAN, Haider Ali. Consumer protection from exploitation and consumermovement. Delhi: Kosvai Book Centre, 1992.

0592 KRISHNAMURTHI, S. Consumer and law: redressal of grievances.Lucknow: Vinod Law Publication, 2001. 312p.

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0593 KROHN, Lauren. Consumer protection and the law: a dictionary. SantaBarbara, Calif: ABC-CLIO, 1995. 358p.

0594 LAW of consumer protection: an exhaustive commentary on ConsumerProtection Act, 1986 (68 of 1986), edited by D.P. Wadhwa and N.L. Rajah.New Delhi: Wadhwa, 2006. 1698p.

0595 LEDER, Malcolm and Shears, Peter. Consumer law. 3rd ed. London: PitmanPublication, 1991. 279p.

0596 LEHTO, Steve. Lemon Law Bible: everything the smart consumer needs toknow about automobile law. San Jose, Calif: Writers Club Press, 2000.180p.

0597 LOWE, Robert and Woodriffe, Geoffrey. Consumer law and practice. 5thed. London: Weet and Maxwell, 1999. 447p.

0598 MAHALINGAM, K.S. Consumer Protection Act, 1986. Chennai: C.Sitaraman and Company, 1999.

0599 MARSH, Gene A. Consumer protection law in a Nutshell. 3rd ed. St.Paul,Minn.: West Group, 1999. 445p.

0600 MAWREY, Richard and Riley-Smith, Toby. Blackstone’s guide to theConsumer Credit, Act 2006. Oxford: Oxford University Press, 2006. 300p.

0601 MCKENNA, James A. Maine Attorney General’s consumer law guide. 2nded. Augusta Me: Department of the Attorney General, 1998. v.p.

0602 MHASKE, Deelip Dattatraya. Review of medical negligence cases underthe Consumer Protect Act, 1986: a study in Mumbai. Mumbai: Tata Instituteof Social Sciences, 2003. 165p.

0603 MILLER, C.J., Harvey, Brain W. and Parry, Deborah L. Consumer andtrading law: text, cases and materials. Oxford: Oxford University Press,1998. 747p.

0604 MILLER, Frederick H. ABC’s of the UCC: related and supplementaryconsumer law. 2nd ed. Chicago: American Bar Association, 2005. 152p.

0605 MILLER, Frederick H., Harrell, Alvin C. and Morgan, Danniel J. Consumerlaw: cases, problems and materials. Durham, N.C: Carolina Academic Press,1998. 494p.

0606 MOVEMENT disorders sourcebook: basic consumer health informationabout neurological movement disorders, edited by Joyce BrennfleckShannon. Detroit: Omnigraphics, 2003. 655p.

0607 NATIONAL Commission and supreme court on consumer cases 1986-1996, edited by Swarn Bhatia Nijhawan. Delhi: International Law BookCompany, 1996. 3820p.

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0608 National commission and supreme court on consumer cases 1986- 2006,part vii, edited by Swarn Bhatia Nijhawan. Delhi: International Law BookCompany, 2006. 11568p.

0609 NAYAK, Parvinrai Mulwantrai. Consumer protection law: as amended byAct No. 62 of 2002. New Delhi: Ashoka Law House, 2004. 2014p.

0610 NAYAK, Rajendra Kumar. Consumer protection law in India: an ecologicaltreatise on consumer justice. Bombay: N.M. Tripathi, 1991. 695p.

0611 NCC/ICA National Workshop (1989 April 26-29: New Delhi). Report:Development of consumer co-operative movement in Sri Lanka. Colombo,Sri Lanka: International Co-operative Alliance, 1990. 103p.

0612 NIGAM, Shalu. Changing doctor patient relationship with special referenceto the Consumer Protection Act, 1986. New Delhi: Jamia Millia Islamia,2003. (Ph.D. Thesis).

0613 NIGAM, Shalu. Consumerism, Medicine and the law: emerging voicesfrom India. New Delhi: Om Publications, 2004. 391p.

0614 OUGHTON, David W. Consumer law: text cases and materials. London:Blackstone Press, 1991. 436p.

0615 PANTA, Murali Prasad. Business consumer and the government: aneconomic and legal perspectives (India and Germany). New Delhi: Mittal,2001. 348p.

0616 PATIL, Vishwanath Gangaram. Consumer protection and the law: a studyof recent judicial trends in India. Aurangabad: Dr. Babasaheb AmbedkarMarathwada University, 2002. (Ph.D. Thesis).

0617 RANADE, Ashok Gajanan. Study of role of strategies of companies andprofessionals in response to Consumer Protection Acts. Pune: Universityof Pune, 2000. (Ph.D. Thesis).

0618 RAO, Mamta. Public utility services under the Consumer Protection Act.New Delhi: Deep and Deep, 1999. 394p.

0619 SAHA, Tushar Kanti. Law of Tort and consumer justice. New Delhi:Kanishka, 2001. 187p.

0620 SAMVURA-Mosti and chenjrayi, Clive. Consumer capitalist manifesto ofthe Union of African States: the consumers union movement of capitalismof the masses in Africa. Harare: Union Africa Press, 1992. 26p.

0621 SCOTT, Colin and Black, Julia. Carnston’s consumers and the law. London:Butterworth Law, 1999. 546p.

0622 SELVADAS, M.J. Study on the consumer protection movement in Kerala.Thiruvananthapuram: University of Kerala, 1998. (Ph.D. Thesis).

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0623 SENGUPTA, S.P. Consumer Protection Act: with the Central ConsumerProtection Rules. 2nd ed. Calcutta: Kamal, 1999. 1207p.

0624 SHARAFENNISA Begom, M.S. Law relating to misleading commercialadvertisements with particular reference to Consumer Protection Act andthe MRTP Act. Thiruvananthapuram: University of Kerala, 1997. (Ph.D.Thesis).

0625 SHARMA, Deepa. Consumer grievance redressal under the ConsumerProtection Act. Delhi: New Century Publications, 2002. 272p.

0626 SHARMA, Mamta. Legal study of services under Consumer ProtectionAct 1986. Bhopal: Barkatullah Vishwavidyalaya, 1997. (Ph.D. Thesis).

0627 SHENOY, Bhamy V. Consumer movement, what are your rights andresponsibilities? Mysore: Mysore Grahakara Parishat, 1995. 32p.

0628 SHETH, Dilip K. Treatise on consumer protection law (law and procedure):an exhaustive commentary on the Consumer Protection Act, 1986 withamendments, rules, notifications, and model drafts. Mumbai: Snow White,2001. 1292p.

0629 SILBERSTEIN, Sandra. Consumer law in a nutshell. London: Sweet andMaxwell, 1994. 103p.

0630 SINGH, A. Law of consumer protection: principles and practice being astudy of the Consumer Protection Act, 1986. Lucknow: Eastern BooksCompany, 1997. 380p.

0631 SINGH, Avtar. Consumer protection: law and practice. Lucknow: EasternBook Company, 1994.

0632 SINGH, Gurbax. Digest of consumer protection cases. Jaipur: Bharat LawHouse, 1995. 1314p.

0633 SINGH, Gurjeet. Law of consumer protection in India: justice within reach.New Delhi: Deep and Deep, 1996. 542p.

0634 SIVAPRAKASAM, P. and Rajamohan, S. Consumer empowerment: rightand responsibilities. Delhi: Kanishka, 2001. 314p.

0635 SKIPWITH, Guy and Dyson, Karen. Consumer credit law: a guide formoney advisers. London: Legal Action Group and Birmingham Settlement,1997. 221p.

0636 SOTHI, Rachagan, S. Model law for consumer protection in Asia:reflections on its scope and content. Calcutta: Consumer Unity and TrustSociety, 1997.

0637 SUDHAKARAN, Muttathu. Doctor in consumer court: the ConsumerProtection Act. Kottayam: D.C. Books, 1996. 199p.

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0638 SUDMAN, Seymour and Wansink, Brian. Consumer panels. 2nd ed.Cincinnati, Ohio: South-Western, 2002. 233p.

0639 TANGADE, Shrimant F. Consumer perceptions towards legal frameworkconcerning the protection of consumers in India: a case study of Gulbargadistrict. Gulbarga: Gulbarga University, 2002. (Ph.D. Thesis).

0640 UDAYA KUMAR, B. Prevention of malpractices in business under Weightsand Measures Act, Essential Commodities Act and Consumer ProtectionAct: a case study of Kurnool and Anantapur districts. Anantapur: SriKrishnadevaraya University, 1997. (Ph.D. Thesis).

0641 VATS, R.M. Consumer and the law. Delhi: Universal Book Traders, 1994.254p.

0642 VATS, R.M. Law relating to insurance with special reference to consumer.New Delhi: D.K., 1999.

0643 VENKATARAJU, A. Consumer movement in Karnataka. Mysore:University of Mysore, 1998. (Ph.D. Thesis).

0644 VOGEL, David. Trading up: consumer and environmental regulation in aglobal economy. Cambridge, Mass: Harvard University Press, 1995. 322p.

0645 WALKER, Peter M. Consumer law. 3rd. ed. London: FT Law and Tax, 1995.84p.

0646 WALKER, Peter M. Consumer law: cases and materials. 2nd ed. St. Paul,Minn.: West Publication, 1991. 916p.

0647 WARNE, Colston Estey. Consumer movement: lectures. Manhattan: FamilyEconomics Trust Press, 1993. 346p.

0648 WEATHERILL, Stephen. Consumer law policy. London: Longman, 1997.165p.

0649 WORLD Conference on Consumer Law (7th: 1999 May 20-22: Helsinki,Finland). Consumer law in the information society. London: Kluwer LawInternational, 2000. 403p.

0650 WORSDALL, Anthea. Consumer law for the motor trade. 5th ed. HaywardsHeath: Tottel, 2004. 359p.

0651 ZALPURI, Sunita. Development of consumer laws through consumercourts in India. Jammu: University of Jammu, 2001. (Ph.D. Thesis).

Consumer Price Indexes

0652 BRYAN, Michael F. and Cecchetti, S.G. Consumer price index as a measureof inflation. Cambridge: National Bureau of Economic Research, 1993.(NBER working paper no. 4505).

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0653 BRYAN, Michael F. and Cecchetti, Stephen G. Seasonality of consumerprices. Cambridge, MA: National Bureau of Economic Research, 1995.13p.

0654 CENTRE for Monitoring Indian Economy. Index numbers of wholesaleprices and consumer prices data. Bombay: CMIE, 1993.

0655 CENTRE for Monitoring Indian Economy. Economic intelligence service:index numbers of wholesale prices and consumer price data for Octoberand November 1994. Bombay: CMIE, 1994. 31p.

0656 DELHI. Directorate of Economics and Statistics. Household capital territoryof Delhi, National Sample Survey, 48th round, Jan-Dec. 1992 (State Sample).New Delhi: Directorate of Economics and Statistics, 1992.

0657 DIEWERT, W. E. Sources of bias in consumer price indexes. New SouthWales: The University of New South Wales, 1996. 19p.

0658 ENGEL, Charles. Responsiveness of consumer prices to exchange ratesand the implications for exchange-rate policy: a survey of a few recentnew open-economy macro models. Cambridge, MA: National Bureau ofEconomic Research, 2002. (NBER working paper no. 8725).

0659 GENEVA. International Labour Office Consumer price index manual: theoryand practice. Geneva: ILO, 2004. 535p.

0660 GETTING prices right: the debate over the consumer price index, editedby Dean Baker. Armonk, N.Y.: M.E. Sharpe, 1998. 190p.

0661 INDIA. Ministry of Labour Bureau. Consumer price index numbers (forindustrial workers) 1982-100: annual report, 1999. Shimla: Labour Bureau,2000.

0662 KALA, Krishna and Winston, Tor. If at first you don’t succeed; profits,prices and market structure in a model of quality with unknowable consumerheterogeneity. Cambridge, MA: National Bureau of Economic Research,2000. 36p.

0663 KRUEGER, Alan, B. and Siskind, Aaron. Assessing bias in the consumerprice index from survey data. Cambridge: National Bureau of EconomicResearch, 1998. 13p.

0664 LEBERGOTT, Stanley. Consumer expenditure: new measures and oldmotives. Princeton, N.J.: Princeton University press, 1996. 286p.

0665 MORTON, Fiona Scott, Zettelmeyer, Florian and Silva-Risso, Jorge.Consumer information and price discrimination: does the internet affectthe pricing of new cars to women and minorities? Cambridge, MA: NationalBureau of Economic Research, 2001. 33p.

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0666 ROTHMAN, Dale S. Three essays on environmental economics: a critialanalysis of climate change policy research, price and income elasticitiesfor consumer. Charlotte, NC: UMI Publications, 1993.

0667 SANTERRE, Rexford E. and Vernon, John A. Assessing consumer gainsfrom a drug price control policy in the U.S. Cambridge, MA: NationalBureau of Economic Research, 2005. 27p.

0668 SCHIFF, Maurice W. Impact of two-tier producer and consumer food pricingin India. Washington, D.C.: World Bank, 1993. 32p.

0669 SHAPIRO, Mathew D. and Wilcox, David W. Mismeasurement in theconsumer price index: an evaluation. Cambridge, MA: National Bureau ofEconomic Research, 1996. 67p.

0670 WATANABE, Katsunori, Watanabe, Takayuki and Watanabe, Tsutomu.Tax policy and consumer spending: evidence from Japanese fiscalexperiments. Cambridge, MA: National Bureau of Economic Research,1999. 40p.

Consumer Protection

0671 AHMAD, Farooq. Consumer protection in India: problems and prospects.New Delhi: APH Publication Corporation, 1999. 456p.

0672 AMERICAN Bar Association. Consumer protection handbook. Chicago:American Bar Association, 2005. 126p.

0673 ARORA, Renu. Consumer grievances redressal. New Delhi: Manak, 2005.240p.

0674 BAJARI, Patrick, Benkard, C. Lanier and Krainer, John. House prices andconsumer welfare. Cambridge, MA: National Bureau of Economic Research,2003. 18p.

0675 BASU, P. Consumer Protection digest 1991-1998. Delhi: Vinod PublicationHouse, 1999. 2v.

0676 BROWN, Andrew. Customer care management. Oxford: Butterworth-Heinemann, 1991. 119p.

0677 CONSUMER behaviour and consumer protection in India, edited by MeenuAgarwal. New Delhi: New Century, 2006. 309p.

0678 CONSUMER protection 2000: public interest and corporate priorities inthe 1990s, edited by Dennis Campbell, Anthony M.D. Kirwan and JoyFisher. Deventer, MA: Kluwer Law International, 1994. 400p.

0679 CONSUMER protection in financial services, edited by Peter Cartwright.The Hague: Kluwer Law International, 1999. 288p.

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0680 CONSUMER Unity and Trust Society. State of the Indian consumer:analyses of the implementation of the United Nations guidelines forConsumer Protection, 1985 in India. Jaipur: CUTS, 2001. 218p.

0681 CORPORATE National Consumer Council. Fourth right of citizenship: areview of local advice services. London: The Council, 1977. 80p.

0682 DEL VECCHIO, Gene. Creating ever-cool: a marketer’s guide to a kid’sheart. Gretna, LA: Pelican, 1997. 253p.

0683 DHIR, Raman. Consumer protection rights in India: awareness andattitudes of selected consumers and marketers. Ludiana: Department ofBusiness Management, College of Basic Sciences and Humanities, PunjabAgriculture University, 1995. 55p.

0684 ECONOMIC and Social Commission for Western Asia. Consumer protectionunder a liberalized trade system in selected countries of the ESWA region.New York: United Nations, 2000. 108p.

0685 FINANCIAL markets in India and protection of investors, edited by ShriRam Khanna. New Delhi: New Century, 2004. 268p.

0686 FLEISCHER, Joe, and Read, Brendan. Complete guide to customer support:how to turn technical assistance into a profitable relationship. New York:Group West, 2002. 272p.

0687 FRYE, Judith E. Consumer protection programs, Department of Agriculture,Trade, and Consumer Protection, Department of Justice: an evaluation.Madison, WI: Wisconsin Legislative Audit Bureau, 1997. (Report no. 97-20).

0688 GALINDE, Shekhar S. Consumer Protection Act and issues before medicalprofession. Mumbai: Tata Institute of Social Sciences, 1995.

0689 GAMBHIR, Cheena. Consumer protection administration: organisationand working. New Delhi: Deep and Deep, 2007.

0690 GAMPALA, Bhashyam. Consumer protection in India: a study of selectconsumer in Andhra Pradesh. Hyderabad: Osmania University, 2001. (Ph.D.Thesis).

0691 GROVER, S.K. Trademark/brand duplication and consumer protection.New Delhi: Deep and Deep, 1996. 270p.

0692 GUPTA, Rajesh. Consumer protection digest, 1986-1998. New Delhi: BharatLaw House, 1999.

0693 HAUSMAN, Jerry and Leibtag, Ephraim. Consumer benefits from increasedcompetition in shopping outlets: measuring the effect of Wal-mart.Cambridge, MA: National Bureau of Economic Research, 2005. 32p.

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0694 HUGHES, James W, Moore, Michael J. and Snyder, Edward A. Napsterizingpharmaceuticals: access, innovation and consumer welfare. Cambridge,MA: National Bureau of Economic Research, 2002. 54p.

0695 INTERNATIONAL Conference on Consumer Protection. Implementationof the United Nations guidelines for consumer protection. Jaipur:Consumer Unity and Trust Society, 1997.

0696 INTERNATIONAL Conference on Consumer Protection: Consumer in theGlobal Age(1997: New Delhi). Consumer protection for Asia and the Pacific:proceedings. New York: Department of International Economic and SocialAffairs, United Nations, 1998. 123p.

0697 JASWAL, Girish Chand. Consumer protection in India: consumer awarenessfunctioning of consumer associations and redressal agencies inChandigarh. Chandigarh: Punjab University, 2000. (Ph.D. Thesis).

0698 JORGENSON, Dale W. Welfare. Cambridge: MIT Press, 1997. 540p.

0699 KAPTAN, S.S. Rural consumers and consumer protection. New Delhi:Sarup, 2004. 86p.

0700 KAPTAN, S.S. and Khan, Shoeb. Media and consumer protection. NewDelhi: Sarup, 2004. 92p.

0701 KATZ, Phyllis Alberts. Feminist dollar: the wise women’s buying guide.New York: Plenum Press, 1997. 432p.

0702 KERTON, Robert R. Double standards: consumer and worker protectionin an unequal world. Ottawa: North-South Institute, 1990. 40p.

0703 KHANDELA, Man Chand. Consumer: protection in India. Jaipur: ShyamPrakashan, 2001. 216p.

0704 KING, Donald Barnett and Gao Tong. Consumer protection in China:translations, developments and recommendations. Littleton, Colo: F.B.Rothman, 1991. 142p.

0705 KNITTEL, Christopher R. and Stango, Victor. Incompatibility, productattributes and consumer welfare: evidence from ATMs. Cambridge, MA:National Bureau of Economic Research, 2004. 43p.

0706 KUGLIN, Fred A. Customer-centered supply chain management: a link-by-link guide. New York: AMACOM (American Management Association),1998. 278p.

0707 KUMAR, Niraj. Consumer protection in India. New Delhi: Himalaya, 1999.338p.

0708 LIPSEY, Robert E. and Swedenborg, Birgitta. High cost of eating;agricultural protection and international differences in consumer foodprices. Cambridge: National Bureau of Economic Research, 1993.

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0709 LIZZY, E.A. Consumer protection its special reference to the role of womenin Kerala. Kochi: Cochin University of Science and Technology, 1997.(Ph.D. Thesis).

0710 MARGARET, Lucke. Customer guide to new pricing. Washington, D.C.:U.S. General Services Administration, 2000. v.p.

0711 MHASKE, Deelip Dattatraya. Review of medical negligence cases underthe Consumer Protect Act, 1986: a study in Mumbai. Mumbai: Tata Instituteof Social Sciences, 2003. 165p.

0712 MICHIGAN. Department of Agriculture. Consumer Protection Section.Consumer protection program: annual reports. Williamston, MI: MichiganDepartment of Agriculture

0713 MURUGAIAH, V. and Daniel, K.S. Consumer protection in Karnataka: adiagnostic study. Dharwad: Karnatak University, 2001. (Ph.D. Thesis).

0714 MUZZINI, Elisa. Consumer participation in infrastructure regulation.Washington, D.C.: The World Bank, 2005. 51p.

0715 NIJHAWAN, V.K. Consumer protection practice and procedure. Delhi:Vinod Publication House, 1994. 718p.

0716 NOLDE, Edward P. Handbook: Virginia Consumer Protection Act of 1977.Richmond: Office of Attorney General, Commonwealth of Virginia, 1993.v.p.

0717 NORAUSKY, Patrick H. Customer and supplier innovation team: guidebook.Milwaukee, WI: ASQ Quality Press, 2000. 259p.

0718 NORRGARD, Lee E. and Norrgard, Julia M. Consumer fraud: a referencehand book. Santa Barbara, Calif: ABC-CLIO, 1998. 338p.

0719 NORTH Carolina. General Assembly. Legislative Research Commission.Consumer protection: report. Raleigh, N.C.: The Commission, 1991. v.p.

0720 PANTA, Murali Prasad. Economic and legal aspects of consumer protectionin India with a comparison of the German experience. Hyderabad:University of Hyderbad, 1999. (Ph.D. Thesis).

0721 PAVLEEN. Consumer decision making. New Delhi: Deep and Deep, 2006.227p.

0722 PRAKASH, Gyan. Consumer protection. New Delhi: D.K., 2003.

0723 PRASUNA, V. To study the awareness and behaviour of consumers andsellers towards consumer protection rights. Ludhiana: Department ofFamily Resource Management, College of Home Science, PunjabAgriculture University, 2000. 979p.

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0724 PROSECUTING and defending customer claims against stockbrokers.Mechanicsburg, Pa.: Pennsylvania Bar Institute, 2002. 386p.

0725 SARAF, Dwarika Nath. Law of consumer protection in India. Bombay:N.M. Tripathi, 1990. 259p.

0726 SCHULTZ, Garry. Customer care and contact center handbook. Milwaukee:ASQ Quality Press, 2003. 271p.

0727 SHALLA, T.N. Consumer protection with special reference to public utilityservices. Jammu: University of Jammu, 1991. (Ph.D. Thesis).

0728 SHARMA, Chandrakant. Role of consumer organisations in consumerprotection. Shimla: Himachal Pradesh University, 1993. (Ph.D. Thesis).

0729 SHARMA, Deepa. Consumer grievance redressal under the consumerprotection. New Delhi: D.K., 2002.

0730 SHETH, Jagdish N. and Mittal, Banwari. Costomer behaviour: a managerialperspective. Cincinnati, Ohio: South Western, 2004. v.p.

0731 SIDRAM, Umarani Nehru. Study of consumer sovereignty with specialreference to consumer disputes redressal agencies. Pune: University ofPune, 2002. (Ph.D. Thesis).

0732 SOTHI, Rachagan S. Model law for consumer protection in Asia: reflectionson its scope and content. Jaipur: Consumer Unity and Trust Society,1997.

0733 SPURIONS and counterfeit products protection of consumers interest.New Delhi: S.N., 1991. 50p.

0734 STEGMAN, T. On the effects of union-employer bargaining on consumerwelfare. New South Wales: University of New South Wales, 1992. 10p.

0735 TATA Reddy, P. Study in consumer protection and satisfaction in selectedorganisations in Visakhapatnam. Waltair: Andhra University, 2003. (Ph.D.Thesis).

0736 TIAN, Kelly and Keep, Bill. Customer fraud and business responses: letthe marketer beware. Westport: Quorum Books, 2002. 251p.

0737 UNITED States. Federal Trade Commission Staff. Anticipating the 21stcentury: a report. Washington, D.C.: Federal Trade Commission, 1996. 2v.

0738 Consumer Protection Act, 1986: bare act with short notes. New Delhi:Universal Law Publishing, 2000. 30p.

0739 VIJAI KUMAR. Performance evaluation of Himachal Pradesh state co-operative marketing and consumer federation Limited. Shimla: HimachalPradesh University, 1996. (Ph.D. Thesis).

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0740 VUKOWICH, William T. Consumer protection in the 21st century: a globalperspective. Ardsley, NY: Transnational Publishers, 2002. 573p.

0741 WHITLOCK, Tammy C. Crime, gender and consumer culture in nineteenth-century. London: Ashgate, 2005. 200p.

Consumer Relations

0742 ANDERSON, Kristin and Kerr, Carol. Customer relationship management.New York: McGraw-Hill, 2002. 164p.

0743 ANTON, Jon. Customer relationship management: making hard decisionswith soft numbers. Upper Saddle River, NJ: Prentice-Hall, 1996. 183p.

0744 ANTON, Jon and Petouhoff, Natalie L. Customer relationship management:the bottom line to optimizing your ROI. Upper Saddle River, NJ: Prentice-Hall, 2002. 254p.

0745 BACH, Voler and O”Sterle Hubert. Customer relationship management inder Praxis. Berlin: Springer, 2000. 236p.

0746 BODENBERG, Thomas M. Customer relationship management: new waysof keeping the customer satisfied. New York: Conference Board, 2001.62p.

0747 CALL center customer relationship management handbook and studyguide, edited by Brad Cleveland and Debbie Harne. Annapolis, MD.: CallCenter Press, 2004. v.p.

0748 CARTER, Tony. Customer advisory boards: a strategic tool for customerrelationship building. New York: Best Business Books, 2003. 162p.

0749 CONSUMER loyalty: a report on a research survey. London: Office of FairTrading, 1990. 52p.

0750 CUSTOMER relationship management in electronic markets, edited byGopalkrishnana R. Iyer and David Bejou. Binghamton, NY: Best BusinessBooks, 2004. 113p.

0751 CUSTOMER relationship management: a key to corporate success, editedby V. Venkata Ramana and G. Somayajulu. New Delhi: Excel Books, 2003.368p.

0752 CUSTOMER relationship management: a strategic imperative in the worldof e-business, edited by Stanley A. Brown. Toronto: John Wiley, 2000.345p.

0753 CUSTOMER relationship management: emerging concepts, tools andapplications, edited by Jagdish N. Sheth, Atul Parvatiyar and G. Shainesh.New Delhi: Tata McGraw-Hill, 2001. 544p.

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0754 FOOD and consumer affairs, edited by Tiwari, Satish. New Delhi: D.K.,2000.

0755 FORDE, John E. Customer relations and rapport. Mason, OH: South-Western Thompson Learning, 2002. 126p.

0756 FREEDMAN, Carol and Major, Grace. Take charge: how to manage yourcustomer relationships. Illinois, USA: Sigma Books, 1992. 133p.

0757 GOSNEY, John W. and Boehm, Thomas P. Customer relationshipmangement essentials. Roseville: Prima Tech, 2000. 234p.

0758 HARVARD business review on customer relationship management.Boston: Harvard Business School Press, 2001. 192p.

0759 HATRY, Harry P., Customer surveys for agency mangers: whatmanagers need to know. Washington, D.C.: Urban Institute Press, 1998.117p.

0760 KINCAID, Judith W. Customer relationship management: getting it right!Upper Saddle River, N.J.: Prentice-Hall, 2003. 480p.

0761 KUMAR, V. and Reinartz, Werner J. Customer relationship management: adatabase approach. Hoboken: Wiley, 2006. 323p.

0762 MAJOR, Grace. Take charge: how to manage your customer relationships.2nd ed. Illinois, USA: Sigma Books, 1994. 266p.

0763 MUTHER, Andreas. Customer relationship management: electroniccustomer care in the new economy. Berlin: Springer, 2002. 137p.

0764 NALLY, Margaret. International public relations in practice: first handexperience of 14 professionals. London: Kogan Page, 1991. 213p.

0765 PEARSON, Stewart. Building brands directly: creating business value fromcustomer relationships. London: Macmillan Press, 1996. 431p.

0766 PEELEN, Ed. Customer relationship management. Harlow: Financial TimesPrentice-Hall, 2005. 433p.

0767 RAAB, Gerhard and Lorbacher Nicole. Customer relationship management.Heidelberg: I.H. Sauer, 2002. 129p.

0768 RAJOLA, Federico. Consumer relationship management: organizationaland technological perspetives. Barlin: Springer, 2003. 172p.

0769 SHARP, Duane E. Customer relationship management systems handbook.Boca Raton: Auerbach Publications, 2003. 242p.

0770 STONE, Gene. Customer relationship management. Atlanta: LOMA, 2002.344p.

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0771 SWIFT, Ronald S. Accelerating customer relationships using CRM andrelationship technologies. Upper Saddle River, NJ: Pearson Eduction, 2000.512p.

0772 ZIKMUND, William G., Mcleod, Raymond and Gilbert, Faye W. Customerrelationship management: integrating marketing strategy and informationtechnology. Hoboken, N.J.: Wiley, 2003. 179p.

Consumer Research

0773 ABRAMS, Bill. Observational research handbook: understanding howconsumers live with your product. Oxford: NTC Business Books, 2001.277p.

0774 BEARDEN, William O. and Netemeyer, Richard G. Handbook of marketingscales: mutitem measures for marketing and consumer behaviour research.Thousand Oaks, Calif: Sage, 1999. 552p.

0775 CONSUMER behaviour: research and influences, edited by Margaret K.Hogg. London: Sage, 2005. 3v.

0776 CONSUMER research: postcards from the edge, edited by Stephen Brownand Darach Turley. London: Routledge, 1997. 406p.

0777 CONSUMER value: a framework for analysis and research, edited by MorrisB. Holbrook. London: Routledge, 1999. 203p.

0778 CONTEMPORARY consumption rituals: a research anthology, edited byCele Otnes and Tina M. Lowrey. Mahwah, NJ: Lawrence ErlbaumAssociates, 2004. 360p.

0779 CUSTOMER service delivery: research and best practices, edited byLawrence Fogli. San Francisco: Jossey-Bass, 2006. 315p.

0780 ELGAR companion to consumer research and economic psychology,edited by Peter E. Earl and Simon Kemp. Cheltenham, UK: Edward Elgar,1999. 649p.

0781 FIRAT, A. Fuat and Dholakia, Nikhilesh. Consuming people: frompolitical economy to theaters of consumption. London: Routledge,1998. 194p.

0782 FOXALL, Gordon Robert. Consumers in context: the BPM researchprogram. New York: Routledge, 1996. 552p.

0783 HACKETT, Paul. Conservation and the consumer: understandingenvironmental concern. London: Routledge, 1995. 229p.

0784 HACKLEY, Christopher E. Doing research projects in marketing,management and consumer research. London: Routledge, 2003. 210p.

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0785 HERRMANN, Melissa J. and Roe, Brian. Consumer research on trackingapproaches and product versus supplier labeling. Washington, D.C.:National Council on Competition and the Electric Industry, 1998. 14p.

0786 HILL, Dan. Body of truth: leveraging what consumers can’t or won’t say.Hoboken, N.J.: Wiley, 2003. 267p.

0787 HIRSCHMAN, Elizabeth C. and Holbrook, Morris B. Postmodern consumerresearch. Thousand Oaks, Calif: Sage, 1992. 146p.

0788 HOLBROOK, Morris B. Consumer research: introspective essays on thestudy of consumption. Thousand Oaks, Calif: Sage, 1995. 419p.

0789 INTERNATIONAL Seminar on Multilateral Frameworks for Investment(1997: Geneva). Report: investments, consumers development and theenvironment. Jaipur: Consumer Unity and Trust Society, 1997. 92p.

0790 INTERPRETIVE consumer research: paradigms, methodologies andapplications, edited by Suzanne C. Beckmann and Richard H. Elliott.Copenhagn: Handelshojskolens Forlag, 2000. 365p.

0791 JAGTAP, D. Jyothi. Consumer behaviour: a study of urban woman. Nanded:Swami Ramanand Teerth Marathwada University, 1997. (Ph.D. Thesis).

0792 LAAKSONEN, Pirjo. Consumer involvement: concepts and research.London: Routledge, 1994. 220p.

0793 LEVY, Sidney J. Brands, consumers symbols and research. Thousand Oaks,Calif: Sage, 1999. 590p.

0794 MARIAMPOISKI, Hy. Enathography for marketers: a guide to consumerimmersion. London: Sage, 2006. 252p.

0795 MARKETING and consumer research in the public interest, edited byRonald Paul Hill. Thousand Oaks, Calif: Sage, 1996. 230p.

0796 McMILLAN, James H. Educational research: fundamentals for theconsumer. 4th ed. Boston, MA: Allyn and Bacon, 2004. 379p.

0797 MCQUARRIE, Edward F. Market. Research toolbox: a concise guide forbeginners. New Delhi: Sage, 2005. 224p.

0798 MITCHELL, Marilyn L. Employing qualitative methods in the private sector.Thousand Oaks, Calif: Sage, 1998. 73p.

0799 MODAHL, Mary. Now or never: how companies must change today to winthe battle for internet consumers. New York: Harper Business, 2000. 237p.

0800 RESEARCHING health care consumers: critical approaches, edited byJennifer Burr and Paula Nicolson. Basingstoke: Palgrave Macmillan, 2005.227p.

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0801 SMITH, Scott M. and Albaum, Gerald S. Fundamental of marketing research.New Delhi: Sage, 2005. 896p.

0802 STONE, Merlin, Bond, Alison and Foss, Bryan. Consumer insight: how touse data and market research to get closer to your customer. London:Kogan Page, 2004. 256p.

0803 SUMATHI, S. and Saravanavel, P. Marketing research and consumerbehaviour. New Delhi: D.K., 2003.

0804 WALKER, T.C. and MILLER, Richard K. 2000 Retail and consumer E-commerce market research handbook. New York: Richard K. Miller andAssociates, 2000. 577p.

0805 WHITELEY, Richard C. and Hessan, Diane. Customer centered growth:five proven strategies for building competitive advantage. Reading, Mass:Addison-Wesley Publication, 1996. 320p.

0806 ZINKHAN, George M. Advertising research: the internet, consumerbehaviour and strategy. Cincinati, Ohio: South- Western, 2000. 281p.

Consumer Satisfaction. Consumer Needs

0807 AHLFORS, U.G., UKU-SERS-Pat and UKU-ConSat-two new ratingscales for side effects of psychotropic drugs and consumer satisfactionwith care. Oslo: Scandinavian University Press, 2001. 96p.

0808 ALBRECHT, Karl. Service advantage: how to identify and fulfill customerneeds. Homewood, III: Dow Jones-Irwin, 1990. 240p.

0809 ALLEN, Derek R. Customer satisfaction research management: acomprehensive guide to integrating customer loyalty and satisfactionmetrics in the management of complex organizations. Milwaukee: ASQQuality Press, 2004. 248p.

0810 BEHAVIOURAL basis of consumer choice, edited by Gordon R. Foxall.London: Routledge, 2002. 384p.

0811 BENJAMIN, Beryl. Beginners guide to using conusmer satisfactionquestionnaires. Sheffield: Beryl Benjamin, 1994. 24p.

0812 BERGMAN, Bo and Klefsjo, Bengt. Quality from customer needs tocustomer satisfaction. 2nd. New Delhi: Overseas Press, 2006. 606p.

0813 BEST customers: demographics of consumer demand. 3rd ed. Ithaca, NY:New Strategist Publications, 2004. 768p.

0814 BOSSHART, David. Cheap: the real cost of the global trend for bargins,discounts and consumer choice. London: Kogan Page, 2006. 197p.

0815 BOWEN, David. Consumer satisfaction and dis-satisfaction with long-haul inclusive tours. London: Oxford Brookes University, 1998.

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0816 CHANG, Richard Y. and Kelly, P.K. Satisfying internal customers first.London: Kogan Page, 1995. 104p.

0817 CONSUMER satisfaction index 2005: sector report: clothing. London:Verdict Research, 2005. 24p.

0818 CONSUMER satisfaction survey. Scotland: Market Research Scotland,1990.

0819 CONTRIBUTION to consumer demand and econometrics: essays in honorof Henri Theil, edited by Ronald Bewley and Tran Van Hua. New York: St.Martin’s Press, 1992. 271p.

0820 COYLE, Joanne. Consumer satisfaction with primary care: report to theDepartment of Health. Canterbury: Centre for Health Service Studies,University of Kent, 1992.

0821 CROLL, Elisabeth J. China’s new consumers: social development anddomestic demand. Oxford: Taylor and Francis, 2006. 384p.

0822 CUSTOMER choice: finding value in retail electricity markets, edited byAhmad Faruqui and J. Robert Malko. Vienna, Va: Public Utilities Reports,1999. 365p.

0823 CUSTOMER choice: purchasing energy in a deregulated market, editedby Albert Thumann. Lilburn, GA: Fairmont Press, 1999. 234p.

0824 CUSTOMER is always right!: thought-provoking insights on theimportance of customer satisfaction from today’s business leaders,Complied by Armen J. Kabodian. New York: McGraw-Hill, 1996. 153p.

0825 CUSTOMER satisfaction in the service sector. Tokyo: Asian ProductivityOrganization, 2000. 144p.

0826 CUSTOMER satisfaction measures, year-end 2000 report. Saint Paul: Policy,Planning and Measures Office, 2001. 22p.

0827 DENOVE, Chris and Power, J.D. Satisfaction: how every great companylistens to the voice of the customer. New York: Penguin Group, 2006. 288p.

0828 DESCHAMP, Phillip. Customer satisfaction: a survey of students in WesternAustralian government schools and their parents about their level ofsatisfaction with their school. Perth, W.A.: The Department, 1996. v.p.

0829 DUTKA, Alan F. AMA handbook for customer satisfaction. Lincolnwood:NTC Business Books, 1994. 231p.

0830 EL-MENIAWY, Aisha Moustafa. Investigation of consumption patternsand consumer satisfaction with the provision of pharmaceutial productsin the Egyptian market: an empirical study. Sheffield: University ofSheffield, 1991.

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0831 ELICITATION of preferences, edited by Baruch Fichhoff and Charles F.Manski. Boston: Kluwer Academic, 2000. 275p.

0832 FOXALL, Gordon R. Sources of consumer satisfaction with Birmingham’sInternational Convention Centre. Birmingham: Research Centre forConsumer Behaviour, University of Birmingham, 1995. 23p.

0833 FREEMANTLE, David. What customers like about you: adding emotionalvalue for service excellence and competitive advantage. London: NicholasBrealey, 1998. 304p.

0834 FRY, Vanessa. Abstention and aggregation in consumer demand: zerotobacco expenditures. London: Institute for Fiscal Studies, 1991. 33p.

0835 GITOMER, Jeffrey H. Customer satisfaction is worthless, customer loyaltyis priceless: how to make customers love you, keep them coming back andtell everyone they know. Austin: Bard Press, 1998. 288p.

0836 GULSHAN, S.S. Consumer protection and satisfaction (legal and managerialdimension). Madras: Willey Eastern, 1994.

0837 IRVINE, I.J. and Sims, W.A. Measuring consumer surplus with unknownhicksian demands. Sydney: University of Sydney, 1995.

0838 JACKA, J. Mike and Keller, Paulette J. Business process mapping:improving customer satisfaction. New York: John Wiley, 2002. 320p.

0839 JACKSON, Janet L., Koppen, Peter J. Von and Herbrink, Janet C. M. Doesthe service meet the needs: an evaluation of consumer satisfaction withspecific profile analysis and investigative advice as offered by theScientific Criminal Intelligence Divison. Leiden: NSCR, 1993. 45p.

0840 JADHAV, Padmakar Bhimrao. Consumer satisfaction and perceived qualityof health care services in corporate hospitals. Hyderabad: OsmaniaUniversity, 2004. (Ph.D. Thesis).

0841 JOHNSON, Michael D. and Gustafsson, Anders. Improving customersatisfaction, loyalty and profit: an integrated measurement andmanagement system. San Francisco: Jossey-Bass, 2000. 214p.

0842 KAUR, Hardeep. Study of consumers satisfaction from apni mandi inLudhiana. Ludhiana: Department of Family Resource Management, Collegeof Home Science, Punjab Agriculture University(Ph.D. Thesis)

0843 KESSLER, Sheila. Customer satisfaction toolkit for ISO 9001:2000.Milwaukee: ASQ Quality Press, 2003. 80p.

0844 KHANOOJA, Reena. Evaluation of protection of consumer interests inIndia- a study of women consumers of Kota region. Kota: VardhamanMahaveer Open University, 2005. (Ph.D. Thesis).

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0845 KORTE, Christian. Customer Satisfaction Measurement. Frankfurt am Main:P. Lang, 1995. 292p.

0846 LLOYD, Nicola. Employment Service National Consumer SatisfactionSurvey 1995. Great Britain: Employment Service Agency, 1995.

0847 LOUVIERE, Jordan J. Stated choice methods: analysis and applications.Cambridge: Cambridge University Press, 2000. 402p.

0848 LUCE, Mary Frances. Emotional decisions, tradeoff difficulty and copingin consumer choice. Chicago: University of Chicago Press, 2001. 209p.

0849 MARTIN, David M. Dealing with demanding customers: how to turncomplaints into opportunities. London, GB: Pitman Publishing, 1994. 182p.

0850 MARY, Frances Luce, Bettman, James R. and Payne, John W. Emotionaldecisions: tradeoff difficulty and coping in consumer choice. Chicago:University of Chicago Press, 2001. 209p.

0851 MCNEALY, Roderick M. Making customer satisfaction happen: strategyfor delighting customers. London: Chapman and Hall, 1994. 192p.

0852 MURPHY, Tom. Web rules: how the internet is changing the wayconsumers make choices. Dearborn, IL: Dearborn, 2000. 303p.

0853 MURTY, K.N. Effects of changes in household size, consumer taste andpreferences on demand pattern in India. Delhi: Centre for DevelopmentEconomics, 2000. 43p. (CDE working paper no. 72).

0854 NAUMANN, Earl and Giel, Kathleen. Customer satisfaction measurementand management: using the voice of the customer. Cincinnati: ThomsonExecutive Press, 1995. 457p.

0855 NIELSEN, A.G. AND Heller, Al. Customer-Centric category management:how to increase profits by managing categories based on consumer needs.New York: Willey, 2005. 368p.

0856 NORTHEN, James and Footman, Tanya. Expanding consumer choice.Watford: IGD, 2002. 268p.

0857 OLSTEIN, Myron A., Stanford, Melissa J. and Day, Charles E. Customersatisfaction: best practices for a continually improving customerresponsive organisation. Denver, CO: American Water Works Association,2001. 286p.

0858 PATRICK, Robert H. and Wolak, Frank A. Estimating the customer-leveldemand for electricity under real-time market prices. Cambridge, MA:National Bureau of Economic Research, 2001. 74p.

0859 PUDNEY, Stephen. Rationing and consumer demand in China: simulatingthe effects of a reform of the urban food pricing system. London: LondonSchool of Economics, 1991.

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0860 PURHOHIT, Hatish Ch. Development of a model to predict consumersatisfaction and complaining behaviour. Srinagar: Hemwati NandanBahuguna Garhwal University, 2000. (Ph.D. Thesis).

0861 REDUCING the environmental stress of consumption without affectingconsumer satisfaction. Geneva: United Nations Conference on Trade andDevelopment, 1994.

0862 RIZZO, John A. and Zeckhauser, Richard. Generic scrip share and theprice of brand-name: the role of consumer choice. Cambridge, MA: NationalBureau of Economic Research, 2005. 42p.

0863 ROSENBURG, L. Dependency and consumer satisfaction in shelteredhousing: an analysis of the 1991 Bield Tenant Survey. Edinburgh:Edinburgh College of Art, 1994. (Edinburgh College of Art School ofPlanning and Housing Research paper no. 55).

0864 SANDHU, H.S. Consumer demand in India: with special reference to Punjaband Gujarat. Amritsar: Guru Nanak Dev University, 1990. 312p.

0865 SATTERTHWAITE, Ann. Going shopping: consumer choices andcommunity consequences. New Haven: Yale University Press, 2001. 386p.

0866 SCITOSKY, Tibor. Joyless economy: the psychology of human satisfactionand consumer dissatisfaction. Rev.ed. New York: Oxford University Press,1992. 334p.

0867 SCOTT, Dru. Customer satisfaction: practical tools for building importantrelationships. 3rd ed. Menlo Park: Crisp Publications, 2000. 118p.

0868 SRINIVASARAO, T. Life style influences on consumer choice: a study ofselected products in twin cities of Hyderabad. Warangal: KakatiyaUniversity, 2000. (Ph.D. Thesis).

0869 TIMM, Paul. Customer service: career success through customersatisfaction. Review edition. New York: Prentice-Hall, 2004. 240p.

0870 TIWARI, Ranjana. Study of the functioning of JA group of hospitalservices with reference to consumer’s satisfaction. Gwalior: JiwajiUniversity, 2003. (Ph.D. Thesis).

0871 VAVRA, Terry G. Customer satisfaction measurement simplified: a step-by-step guide for ISO 9001:2000 certification. Milwaukee: ASQ QualityPress, 2002. 307p.

0872 VYAS, Parimal H. Managing and Measuring consumer satisfaction (today’smarketing mantra). Jaipur: Books Enclave, 2002. 251p.

0873 WORLD Customer Service Congress (1st:1997 October 29-31: TysonsCorner, Virginia, USA). Customer satisfaction management frontiers-I:selected papers. Fairfax, VA: CIC Group, 1997. v.p.

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BOOKS 61 / 61

0874 YAU, Oliver H.M. Consumer behaviour in China: customer satisfactionand cultural values. London: Routledge, 1994. 285p.

Consumer Services

0875 ANASTASIA, Trena T. Customerize: melding generations with customerservice. Longmont, CO: Rocky Mountain Institute for LeadershipAdvancement, 2001. 140p.

0876 APPLETON, Jo Ann, Customer service in insurance: improving yourskills. 2nd ed. Atlanta, GA: LOMA’s Associate Customer Service Program,1999. 284p.

0877 ARDITO, Stephanie C. Customer services and user training. Philadelphia,PA: National Federation of Abstracting and Information Services, 1991.125p.

0878 ARMISTEAD, Colin G. Outstanding customer service: implementing thebest ideas from around the world. Burr Ridge, III: Irwin, 1994. 274p.

0879 BAILEY, Richard, Huggins, Kenneth and Long, Dani L. Customer servicein insurance: improving your skills: an interactive interpersonal skillstextbook/workbook. Atlanta: Life Office Management Association, 1991.252p.

0880 BAIRD, Kristin. Customer service in health care: a grassroots approach tocreating a culture of service excellence. San Francisco: Health Forum,2000. 162p.

0881 BATRA, Promod. Simple ways to manage your service customers: servicemanagement ideas. New Delhi: Think Inc, 1996. 76p.

0882 BECKER, Hal. At your service: calamities, catastrophes and othercuriosities of customer services. New York: Wiley, 1998. 258p.

0883 BLANDING, Warren. Customer service operations: the complete guide.New York: AMACOM (American Management Association), 1991. 422p.

0884 CARLAW, Peggy and Deming, Vasudha Kathleen. Big book of customerservice training games: quick, fun activities for training customer servicereps, salespeople and anyone else who deals with customers. New York:McGraw-Hill, 2000. 365p.

0885 CARTER, Wendy. Customer service: trainer’s guide. New York: McGraw-Hill, 1994. v.p.

0886 CHARLES, C. Leslie. Customer service companion: the essential handbookfor those who serve others. East Lansing, Mich: Yes Press, 1996. 203p.

0887 CHRISTOPHER, Martin. Customer service planner. Oxford: Butterworth-Heinemann, 1992. 125p.

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0888 CLARKE, George R.G. and Wallstern, Scott, J. Universally bad service:providing infrastructure services to rural and poor urban consumers.Washington, D.C.: World Bank, 2002. 54p.

0889 COLBARY, Richard E. Customer service in the printing industry Sewickley,PA: GATF Press, 2001. 174p.

0890 CUSTOMER service and professionalism for women, edited by Linda EllisEastman. Madison, WI: Goblin Fern Press, 2006. 298p.

0891 CUSTOMER service best practices: case studies and strategies, editedby Ron Zemke and John A. Woods. Amherst, Mass: HRD Press, 1998. v.p.

0892 CUSTOMER service for tellers: 75 tested tips. Waterford, CT: Bureau ofBusiness Practice, 1998. 47p.

0893 CUSTOMER service programs in ARL libraries: a SPEC kit, complied byGeorge J. Soete. Washington, DC: Association of Research Libraries, 1998.93p.

0894 CUSTOMER service training: from training and development. Alexandria,Va: American Society for Training and Development, 1992. 57p.

0895 CUSTOMER support and service: the key to profitability and customerloyalty. Los Angeles: Strategic Directions International, 2003. 127p.

0896 DOANE, Darryl S. and Sloat, Rose D. Customer service activity book: 50activities for inspiring exceptional service. New York: AMACOM(American Management Association), 2005. 302p.

0897 EGGLAND, Steven A. and Britten, Michael J. Customer service: serve us,America. Upper Saddle River, N.J.: Prentice-Hall, 2002. 192p.

0898 EVENSON, Renee. Customer service training 101: quick and easytechniques that get great results. New York: AMACOM (AmericanManagement Association), 2005. 207p.

0899 FARAH, Barry S. Customer success: beyond customer service to thespirit of enterprise throughout the ranks. New York: Baron Books, 1998.118p.

0900 FORD, Lisa. Customer service excellence: its in the details. West DesMoinces, Iowa: American Media Publishing, 1997. 95p.

0901 FRIEDMAN, Nancy. Customer services nightmare. Menlo Park, CA: CrispPublishing, 1998. 149p.

0902 GABBOTT, Mark and Hogg, Gillian Consumers and services. Chichester:John Wiley, 1998. 271p.

0903 GEE, Val and Gee, Jeff. Customer service training tool kit: 60 activities fordelivering super service to customers. New York: McGraw-Hill, 2000. 365p.

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BOOKS 63 / 63

0904 GLANZ, Barbara A. Customer service professional’s idea-a-day guide: 250ways to absolutely dazzle your customers every business day of the year.Chicago: Dartnell Corporation, 1997. 250p.

0905 GRUBBS, Ray M. and Reidenbach, Eric R. Customer service renaissance:lessons from the banking wars. Chicago, Ill: Bankers Publication Company,1991. 209p.

0906 HABERER, Jo Ann B. Customer service in the information age: a commonsense approach to high-tech help. Boston, MA: Thomson, 2004. 106p.

0907 HARRIS, Elaine K. Customer service: a practical approach. 4th ed. UpperSaddle River, NJ: Pearson Prentice-Hall, 2006. 192p.

0908 HUGGINS, Kenneth, Long, Dani L. and Sundberg, Caroline W. Customerservice in insurance: principles and practices. 2nd ed. Atlanta, GA: LifeOffice Management Association, 1997. 396p.

0909 KAMIN, Maxine. Customer service training. Boston, MA: Elsevier, 2006.207p.

0910 LAKE, Neville and Hickey, Kristin. Customer service workbook. London:Kogan Page, 2002. 223p.

0911 LAUDERBAUGH, J.J. Customer service management in a telemarketingenvironment: the key to corporate survival. Norwalk, CT: TechnologyMarketing Corporation, 1994. 139p.

0912 LEEBOV, Wendy. Customer service in health care. Chicago, IL: AmericanHospital Publishing, 1990. 28p.

0913 LELAND, Karen and Bailey, Keith. Customer service for dummies. 3rd ed.Indianapolis, IN: Wiley, 2006. 380p.

0914 LEVESQUE, Paul. Customer service from the inside out made easy. Irvine,CA: Enterpreneur Press, 2006. 230p.

0915 LUCAS, Robert W. Customer service: skills and concepts for success. NewYork: Glencoe, 2002. 532p.

0916 MACNEILL, Debra. Customer service excellence. West Des Moines, IA:American Media Publishing, 1994. 95p.

0917 MARTIN, Carolyn A. and Tulgan, Bruce. Customer service intervention:bottom-line tactics for front-line managers. Amherst, Mass: HRD Press,2003. 176p.

0918 MCCLENDON, Bruce W. Customer service in local government: challengesfor planners and managers. Chicago: Planners Press, American PlanningAssociation, 1992. 226p.

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0919 McLEAN, Ceryl. Customer service letters ready to go. Lincolnwood, Ill:NTC Business Books, 1996. 150p.

0920 McLEAN-CONNER, Penni. Customer service: utility style: provenstrategies for improving customer service and reducing customer carecosts. Tulsa, Okla: Penn Well Corporation, 2006. 325p.

0921 MILLER, Glenn. Customer service and innovation in libraries. FortAtkinson: Highsmith Press, 1996. 93p.

0922 MORROW, Peggy. Customer service: how to do it right!: a do-it-yourselfstrategy to keep your customers loyal, attract new ones, and increaseyour. Asheville, NC: Southern Mountains Press, 2005. 224p.

0923 MORROW, Peggy. Customer service: the key to your competitive edge.New York: American Institute of Certified Public Accountants, 1995. v.p.

0924 QUINLAN, Kathryn A. Customer service representative. Mankato, Mn:Capstone High, 1999. 48p.

0925 RAMUNDO, Michael. Complete customer service model letter and memobook. Englewood Cliffs, N.J.: Prentice-Hall, 1995. 360p.

0926 RAMUNDO, Michael C. Complete book of ready-to-use customer servicescripts. Paramus, N.J.: Prentice-Hall, 1997. 410p.

0927 RAO, Nageswara S.B. and Madhavi, C. Customer service excellence: trendsand strategies. New Delhi: Kanishka, 2004. 478p.

0928 ROBERTS-PHELPS, Graham. Customer service games for trainers.Burlington, VT: Gower Publishing, 2000. 171p.

0929 SIEHL, Caren and Bowen, David. Customer service in finance. Morristown,NJ: Financial Executives Research Foundation, 1994.

0930 SMITH, Carol and Young, William. Customer service for home builders.2nd ed. Waghington, DC: Home Builders Press, 1990. 88p.

0931 SOCIETY for Worldwide Interbank Financial Telecommunication.International Banking Operations Seminar (16th: 1993). Serving you toserve your customer: proceedings. La Hulpe, Belgium: SWIFT, 1993. 125p.

0932 ST. CLAIR, Guy. Customer service in the information environment. London:Bowker-Saur, 1993. 144p.

0933 STERNE, Jim. Customer service on the Internet: building relationships,increasing loyalty and staying competitive. 2nd ed. New York: John Wiley,2000. 351p.

0934 TIMM, Paul R. Customer service: career success through customersatisfaction. 3rd ed. Upper Saddle River, N.J.: Pearson , 2005. 232p.

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0935 TUCKER, Robert B. Customer service for the new millennium: winningand keeping value-driven buyers. Franklin Lakes, NJ: Career Press, 1997.222p.

0936 UNITED STATES. Remodelors Council, National Association of HomeBuilders. Customer service. Washington, D.C.: Home Builders Institute,1993. v.p.

0937 WALTERS, Suzanne. Customer service: a how-to-do-it manual forlibrarians. New York: Neal-Schuman Publishers, 1994. 115p.

0938 WEINGAND, Darlene E. Customer service excellence: a concise guide forlibrarians. Chicago: American Library Association, 1997. 136p.

0939 WHOULEY, Kate. Customers and service. Tarrytown, N.Y.: AmericanProduction and Inventory Control Society, 1991. 159p.

0940 WILLIAMS, Colin C. Consumer services and economic development.London: Taylor and Francis, 1997. 312p.


0941 BASCH, Michael D. Customer culture: how Fed Ex and other greatcompanies put the customer first every day. Chicago: Probus, 1993. 173p.

0942 BAUMAN, Z. Work, consumerism and the new poor. Buckingham: OpenUniversity Press, 1998. 106p.

0943 BODEN, Sharon. Consumerism, romance and the sedding experience.Houndmills: Palgrave Macmillan, 2003. 195p.

0944 CHITKARA, M.G. Consumerism, crime and corruption. New Delhi: APHPublication Corporation, 1998. 380p.

0945 CONSUMERISM: global and Indian perspectives, edited by J.S. Panwar,Navin Mathur and R. Darshana. Jaipur: RBSA, 2006. 224p.

0946 CORRIGAN, John. Green consumerism in Ireland: the commercialimplications. Dublin: Irish Goods Council, 1991. 72p.

0947 HANUMANTHARAO, D. Consumerism: a study of consumer protectionagencies in Andhra Pradesh. Hyderabad: Osmania University, 1999. (Ph.D.Thesis).

0948 HILTON, Mathew. Consumerism in twentieth-century Britain: the searchfor a historical movement. Cambridge, UK: Cambridge University Press,2003. 382p.

0949 INDIA. Ministry of Mines. Directory of mineral consumers in India.Nagpur: Indian Bureau of Mines, 1998. 3v.

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0950 KAPUR, J.C. Our future: consumerism or Humanism. New Delhi: KSF,2005. 297p.

0951 LANDSMAN, Mark. Dictatorship and demand: the politics of consumerismin East Germany. Cambridge, MA: Harvard University Press, 2005. 288p.

0952 MILES, Steven. Consumerism: as a way of life. London: Sage, 1998. 174p.

0953 NIGAM, Shalu. Consumerism, medicine and the law: emerging voicesfrom India. New Delhi: Om, 2004. 391p.

0954 SEETHARAMAN, Premavathy and Sethi, Mohini. Consumerism:strategies and tactics. New Delhi: CBS, 2002. 332p.

0955 SESHADRI, V. Consumerism: with reference to selected home appliancesin Chennai. New Delhi: Mittal, 2006. 218p.

0956 SETHI, Mohini and Seetharaman, P. Consumerism: a growing conceptDelhi: Phoenix, 1994. 257p.

0957 SINGHVI, Ritu. Appraisal of existing consumer protection services anddevelopment of educational package on consumerism: an action research.Bikaner: Rajasthan Agricultural University, 1997. (Ph.D. Thesis).

0958 SOORYAMOORTHY, R. Consumption to consumerism: in the context ofKerala. New Delhi: Classical Publication Company, 1997. 176p.

0959 STEARNS, Peter N. Consumerism in world history: the globaltransformation of desire. London: Routledge, 2001. 147p.

0960 VERMA, Yoginder S. and Sharma, Chandrakant. Consumerism in India.Delhi: Anamika Prakashan, 1994. 147p.

0961 WEEMS, Robert E. Desegregating the dollar: African Americanconsumerism in the twentieth century. New York: New York UniversityPress, 1998. 195p.

0962 WELLS, David R. Consumerism and the movement of housewives intowage work: the interaction of patriarchy, class and capitalism in twentiethcentury America. England: Ashgate, 1998. 188p.

0963 World Congress on Consumers and the Environment the Emergence ofGreen Consumerism(13th: 1991 Jul 8th-12th: Hong Kong). Proceedings.London: International Organization of Consumers Unions, 1991. v.p.


0964 ADVERTISING and consumer culture, edited by Mathew P. McAllisterand Sharon R. Mazzarella. Mahwah, N.J.: Lawrence Erlbaum Associates,2000. 456p.

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0965 AGGARWAL, Anju D. Practical hand book for consumers. Delhi: IBHPublishing Company, 1990. 120p.

0966 ALL the world and her husband: woman in the twentieth-century consumerculture, edited by Maggie Andrews and Mary M. Talbot. London: Cassell,2000. 278p.

0967 AMERIKS, John, Caplin, Andrew and Leahy, John. Absent-mindedconsumer. Cambridge, MA: National Bureau of Economic Research, 2004.33p.

0968 ANDERSEN, Robin. Consumer culture and Television programming.Boulder, Colo: Westview Press, 1995. 306p.

0969 ANDREWS, Jonathan and Scull, Andrew. Customers and patrons of themade-trade: the management of lunacy in eighteenth-century London:with the complete text of John Monro’s 1766 case book. Berkeley, CA:University of California Press, 2003. 209p.

0970 ARNOULD, Eric, Consumers. 2nd ed. New York: McGraw-Hill, 2003.896p.

0971 ARORA, Ramesh K. Consumer orientation. New Delhi: D.K., 1996.

0972 ARORA, Renu. Consumer grievances redressal. New Delhi: Manak, 2005.240p.

0973 BALACHANDRAN, S. Customer-driven services management. 2nd ed.New Delhi: Response Books, 2004. 316p.

0974 BARKLEY, Bruce and Saylor, James H. Customer-driven projectmanagement: building quality into project process. 2nd ed. New York:McGraw-Hill, 2001. 609p.

0975 BATRA, Promod. Simple ways to manage your service customers. NewDelhi: Think Inc, 1999. 97p.

0976 BATRA, Promod and Batra, Vijay. Management thoughts: inspiringthoughts and ideas on management of self, family, friends, employees,customers, competition, sales and service, marketing, health and happinessand thinking. Delhi, 2002. 294p.

0977 BAUDRILLARD, Jean. Consumer society: myths and structures. London:Sage, 1998. 224p.

0978 BELK, Russell W. Collecting in a consumer society. London: Routledge,2001. 216p.

0979 BELL, Chip R. Customers as partners: building relationships that last. SanFrancisco: Berrett-Koehler Communications, 1994. 235p.

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0980 BENSON, John. Rise of consumer society in Britain, 1880-1980. London:Longman, 1994. 245p.

0981 BERGER, Arthur Asa. Ads, fads and consumer culture: advertising’s impacton American character and society. 2nd ed. Lanham: Rawoman andLittlefield, 2004. 196p.

0982 BERRY, Steven, Carnall, Michael and Spiller, Pablo T. Airline hubs: costs,markups and the implications of customer heterogeneity. Cambridge, MA:National Bureau of Economic Research, 1996. 38p.

0983 BHATTACHARYA, Debasis. Consumer involvement profiles:identification of antecedents and measurement. Darjeeling: University ofNorth Bengal, 2001. (Ph.D. Thesis).

0984 BIANCHI, Marina. Active consumer. London: Routledge, 1998. 288p.

0985 BLACK, Naomi. Two sides to every coin: the customer isn’t always right!Littleton, CO: DNJ Books, 2004. 191p.

0986 BLACKWELL, Roger D. and Stephan, Kristina. Customers rule!: why thee-commerce honeymoon is over and where winning businesses go fromhere. New York: Crown Business, 2001. 244p.

0987 BLANCHARD, Kenneth H., Ballard, Jim and Finch, Fred. Customer mania!:it,s never too late to build a customer-focused company. New York: Freepress, 2004. 195p.

0988 BLATTBERG, Robert C., Getz, Gary and Thomas, Jacquelyn S. Customerequity: building and managing relationships as valuable assets. Boston:Harvard Business School Press, 2005. 228p.

0989 BRANDER, James and Taylor, M. Scott. International trade betweenconsumer and conservationist countries. Cambridge, MA: National Bureauof Economic Research, 1997. 35p.

0990 BROWN, Ann. Consumer action handbook. Darby, PA: Diane PublishingCompany, 2005. 159p.

0991 BROWN, Mary and Orsborn, Carol. Boom: marketing to the ultimate powerconsumer- the baby boomer women. New York: AMACOM (AmericanManagement Association), 2006. 256p.

0992 BUCKINGHAM, Richard. Customer once, client forever: 12 tools forbuilding lifetime business relationships. Washington, D.C.: KiplingerBooks, 2001. 285p.

0993 BUILDING customer loyalty: perspectives and applications, edited byShyam Sunder Kambhammettu. Hyderabad: Le Magnus University Press,2005. 172p.

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0994 BUTSHER, Stephan A. Customer loyalty programmes and clubs. 2nd ed.Aldershot: Gower Publishing, 2002. 206p.

0995 BYRNE, Leslie L. 1977 consumer’s resource handbook. : Diane PublicationCompany, 1996. 128p.

0996 CAMPBEL, Sally R. Confident consumer. Rev. ed. Tinley Park: Goodheart-Wilcox, 1999. 541p.

0997 CARTWRIGHT, Peter. Banks, consumers and regulation. Oxford: HartPublishing, 2004. 268p.

0998 CATHELAT, Bernard. Socio-styles: the new lifestyles classification systemfor identifying consumer and markets. London: Kogan Page, 1993. 284p.

0999 CENTRAL Board of Irrigation. Mannual on H.T. consumers metering.New Delhi: Central Board of Irrigation and Power, 1994. 135p. (PublicationNo.221).

1000 CENTRE for Monitoring Indian Economy. Trade, uruguay round and theconsumer: GATT. Mumbai: CMIE, 1993.

1001 CHACKO, Jose and Payyappilly, Jose T. Household energy consumptionpattern in rural Kerala. Kochi: Cochin University of Science andTechnology, 2000. 300p. (Ph.D. Thesis).

1002 CHADHA, Rajni. Emerging consumer: a changing profile of the urbanIndian house-wife and its implications. New Delhi: New Age International,1995. 234p.

1003 CHADLER, Kreta and Hyatt, Karen. Customer-centered design: a newapproach to web usability. Upper Saddle River, N.J.: Printice Hall, 2003.290p.

1004 CHANG, Richard Y. and KELLY, P. Keith. Satisfying internal customersfirst. Hoboken, NJ: John Wiley, 1994. 104p.

1005 CHRISTENSEN, Clayton M. Innovator’s dilemma: the revolutionarynational book that will change the way you do business. New York: HarperBusiness Essentials, 2003. 320p.

1006 CITY limits: Crime, consumer culture and the urban experience, edited byKeith J. Hayward and Barbel Friedrich. Abingdon, Oxford: Taylor andFrancis, 2004. 248p.

1007 CONSTRUCTING the new consumer society, edited by Pekka Sulkunen, New York: Palgrave Macmillan, 1997. 316p.

1008 CONSUMER acceptance of genetically modified foods, edited by RobertE. Evenson and Vittorio Santaniello. Oxon: CABI Publication, 2004. 235p.

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1009 CONSUMER affairs investigator, edited by Jack Rudman and NationalLearning corporation. Syosset, N.Y.: National Learning Corporation, 1994.

1010 CONSUMER Education and Research Centre. National Workshop (1994:Ahmedabad). Handicapped as consumers: proceedings. Ahmedabad: Thecentre, 1994. v.p.

1011 CONSUMER market demographies in India, edited by Rao, S.L. New Delhi:National Council of Applied Economics Resource, 1993. 245p.

1012 CONSUMER policy and the environment: a tribute to Folke Olander, editedby Klaus G. Grunert, Folke Olander and John Thoger Sen. London: SpringerVerlag, 2005. 367p.

1013 CONSUMER society, edited by Neva R. Goodwin, Frank Acherman andDavid Kiron. Washington, D.C.: Island Press, 1997. 385p.

1014 CONSUMER society, edited by I.R.C. Hirst and W. Ducan Reekie. London:Taylor and Francis, 2003. 216p.

1015 CONSUMER society in American history: a reader, edited by Lawrence B.Glickman. Ithaca, N.Y.: Cornell University Press, 1999. 420p.

1016 CONSUMER society reader, edited by Juliet Schor and B. Douglas. NewYork: New Press, 2000. 496p.

1017 CONSUMER society reader, edited by Martyn J. Lee. Massahusetts:Blackwell, 2000. 325p.

1018 CONSUMER South Africa 1995. London: Euromonitor, 1995. 118p.

1019 CONSUMER theory, edited by Kelvin J. Lancaster. Cheltenham, UK:Edward Elgar, 1998. 630p.

1020 CONSUMER Unity and Trust Society. State of the Indian consumer:analysis of the implementation of the United Nations guidelines forconsumer protection, 1985 in India: cuts. Jaipur: CUTS, 2001. 218p.

1021 CONSUMER-orientation: premises and perspectives, edited by RameshK. Arora and Anuja Gulati. Jaipur: Arihant, 1996. 159p.

1022 CONSUMING cultures: power and resistance, edited by Jeff, Hearn andSasha Roseneil. Basingstoke: Macmillan, 1999. 286p.

1023 CORPORATE victimization of women, edited by Elizabeth Szockyj andJames G. Fox. Boston: Northeastern University Press, 1996. 289p.

1024 CREGO, Edwin T. and SCHIFFRIN, Peter D. Customer-centeredreengineering: remapping for total customer value. Burr Ridge, Ill: IrwinProfessional Publication, 1995. 220p.

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1025 CROSS, Richard and Smith, Janet. Customer bonding: pathway to lastingcustomer loyalty. Lincolnwood, III: NTC Business Books, 1995. 254p.

1026 CURRY, Jay and Curry, Adam. Customer marketing method: how toimplement and profit from customer relationship management. New York:Free Press, 2000. 244p.

1027 CUSOTMER service: extraordinary results at Southwest Airlines, CharlesSchwab, Lnads End, American Express Staples and USA, edited by FredWiersema. New York: Harper Business, 1998. 234p.

1028 CUSTOMER perceptions of endoscopy and laser products: a companyimage survey. New York: Frost and Sullivan, 1991. 342p.

1029 CUSTOMER service excellence achieved II: blueprints for action from 50more leading companies. Waterford, CT: Bureau of Business Practice,1992. 184p.

1030 CUSTOMER service for code administration. Falls Church, VA:International Code Council, 2004. 58p.

1031 CUSTOMER value imperative: creating shareholder value throughconsumer credit portfolio management: an industry best practices report.Philadelphia, PA: Oliver, Wyman, 1999. 112p.

1032 CUSTOMER-centric enterprise: advances in mass customization andpersonalization, edited by Mitchell M. Tseng and Frank T. Piller. Berlin:Springer, 2003. 535p.

1033 CUSTOMER-driven manufacturing, edited by J.C. Wortmann, D.R.Muntslag and P.J.M. Timmermans. London: Chapman and Hall, 1997. 464p.

1034 CUSTOMER-owned outside plant design manual. 3rd ed. Tampa: BICSI,2004. v.p.

1035 DAETZ, Doug, Barnard, Bill and Norman, Rick. Customer integration: thequality function deployment (QFD) leader’s guide for decision making.New York: Wiley, 1995. 300p.

1036 DALGLEISH, Jodie. Customer-effective web sites. Upper Saddle River,N.J.: Prentice-Hall, 2000. 274p.

1037 DAVIS, Frank White and Manrodt, Karl B. Customer-responsivemanagement: the flexible advantage. Upper Saddle River, N.J.: Prentice-Hall, 2002. 254p.

1038 DAWSON, Michael. Consumer trap. Champaign, IL: University of IllinoisPress, 2004. 216p.

1039 DENTON, D. Keith. Envio-management: how smart companies turnenviromental costs into profits. Englewood Cliffs, N.J: Prentice-Hall, 1994.246p.

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1040 DEVELOPMENT Economic Resource Limited (Nigeria). Customerprotection in the Nigerian banking system. Apapa Lagos: DevelopmentEconomic Resource Limited, 1995. 132p.

1041 DOMINITZ, Jeff and Manski, Charles F. How should we measure consumerconfidence sentiment?: evidence from the Michigan survey of consumers.Cambridge, MA: National Bureau of Economic Research, 2003. 27p.

1042 DONEE, James. How to get the most out of sales meetings. Illinoi, US:NTC Business Books, 1992. 134p.

1043 DOOLAN, Chris. Consumers and customers. Chichester: Liberty Hall, 1998.62p.

1044 DUPUY, Franc, ois. Customer’s victory: from corporation to co-operation.Bloomington: Indiana University Press, 1999. 157p.

1045 EDOSOMWAN, Johnson Aimie. Customer-driven quality management.Fairfax: Continuous Improvement Company, 1997. 250p.

1046 EMERGING high-tech consumer: a market profile and marketing strategyimplications, edited by Allan C. Reddy. Westport, Conn: Quorum Books,1997. 160p.

1047 EMERGING trends in Indian marketing in the 90s, edited by S.C. Sahooand P.K. Sinha. Delhi: Academic Foundation, 1991. 192p.

1048 EMERY, Charles D. Buyers and borrowers: the applications of consumertheory to the study of library use. New York: Haworth Press, 1993. 188p.

1049 EMMERT, Scott D. Consumer’s practical guide to funerals, burials andcremation. Baltimor, Maryland: American Literary Press, 2005. 512p.

1050 ESTACHE, Antonio. Have consumers benefited from the reform in theelectricity distribution sector in Latin America. Washington, D.C.: WorldBank, 2004. 33p.

1051 ETHICAL consumer, edited by Rob Harrison, Terry Newholm and DeirdreShaw. New Delhi: Sage, 2005. 280p.

1052 EUREKA, William E. and Ryan, Nancy E. Customer-driven company:managerial perspective on quality function deployment. 2nd ed. Dearborn:ASI Press, 1994. 148p.

1053 EUROPEAN consumer lifestyles. London: Euromoniter, 1994. 430p.

1054 EUROPEAN high net worth customer 2002: identify, aquire, retain. NewYork: Datamonitor, 2002.

1055 EUROPEAN women: lifestages, lifestyles, consumption. Paris: BMRB,2000. 282p.

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1056 EVANS, Nicholas D. Consumer gadgets: 50 ways to have fun and simplifyyour life with todays technology and tomorrow’s. Harlow, England:Financial Times Prentice-Hall, 2003. 272p.

1057 FAULKNER, Mike. Customer management excellence. Chichester: Wiley,2003. 216p.

1058 FEATHERSTONE, Mike. Consumer culture and postmodernism. London:Sage, 2002. 164p.

1059 FICIERTK, Reiner. Customer costing. Bern: Haupt, 1998. 365p.

1060 FOREMAN, Susan. Consumer Monitor. London: Ashgate, 1996. 420p.

1061 FOURNIES, Ferdinand F. Why customers don’t do what you want them todo-and what to do about it. New York: McGraw-Hill, 1994. 224p.

1062 FRIGSTAD, David B. Customer engineering: cutting-edge sellingstrategies. Grants Pass: Oasis Press, 1995. 207p.

1063 FURNIVAL, Jane. Dumbells ear caps and hair restorers: a shoppers guideto gentlemens foibles 1800s-1930s. London: Michael O, Mara Books, 1999.64p.

1064 GAMBER, Wendy. Female economy: the millinery and dressmaking trades1860-1930. Urbana: University of Illinois Press, 1997. 300p.

1065 GARAIN, Swapan and Sharma, R.N. Management review of ConsumerGuidance Society of India (CGSI). Mumbai: Tata Institute of SocialSciences, 1994. 76p.

1066 GARCIA CANCLINI, Nestor. Consumers and citizens: globalization andmulticultural conflicts. Minneapolis, Minn: University of Minnesota Press,2001. 200p.

1067 GEISST, Charles R. Exchange rate chaos: twenty-five years of finance andconsumer democracy. London: Routledge, 1995. 184p.

1068 GENDER and consumer culture reader, edited by Jennifer Scanlon. NewYork: New York University Press, 2000. 397p.

1069 GERTH, Karl. China made: consumer culture and the creation of the nation.Harvard: Harvard University Press, 2004.

1070 GINAC, Frank P. Customer oriented software quality assurance. UpperSaddle River, N.J.: Prentice-Hall, 1998. 141p.

1071 GLAESER, Edward L., Kolko, Jed and Saiz, Albert. Consumer city.Cambridge, MA: National Bureau of Economic Research, 2000. 27p.

1072 GOODMAN, Douglaz J. and Cohen, Mirelle. Consumer culture: a referencehandbook. Santa Barbara, Calif: ABC-CLIO, 2003. 300p.

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1073 GRANTHAM, Charles and Carr, Judith A. Consumer evolution: nineeffective strategies for driving business growth. New York: John Wiley,2002. 256p.

1074 GREEN households: domestic consumers, environment and sustainability,edited by Klaas Jan Noorman and Ton Schoot Uiterkamp. London:Earhtscan, 1998. 253p.

1075 GREEN, D. Hayden. Consumers in the economy. 3rd ed. Cincimati, Ohio:South- Western, 1992. 495p.

1076 GRIFFIN, Jill. Customer loyalty: how to earn it, how to keep it. Rev. ed. SanFrancisco: Jossey-Bass, 2002. 252p.

1077 GRIFFIN, Jill and Lowenstein, Michael W. Customer winback: how torecapture lost customers and keep them loyal. San Francisco: Jossey-Bass, 2001. 314p.

1078 GRIFFITHS, David N. Implementing quality: with a customer focus.Milwaukee: Quality Press, 1990.

1079 GUNTER, Barrie and FURNHAM, Adrian. Consumer profiles: anintroduction to psychographics. London: Routledge, 1992. 189p.

1080 GUPTA, Sunil and Lehmann, Donald. Managing customers as investments.Pennsylvania: University of Pennsylvania, Wharton School Publishing,2005. 205p.

1081 HALL, R.E. Rational consumer: theory and evidence. Massachusetts: MITPress, 1991. 195p.

1082 HARMEYER, Kathleen M. Consumer mathematics. student ed. Shoreview,MN: Ags Publication, 2001. 375p.

1083 HARPER, Malcolm and Arora, Sukhwinder Singh. Small customers, bigmarket: commercial banks in microfinance. New Delhi: Teri Press, 2005.306p.

1084 HARRIS, R. Lee. Customer is king! Milwaukee: ASQ Quality Press, 1991.144p.

1085 HATELEY, Barbara J. Gallagher and Harvey, Eric. Customer at thecrossroads: from parable to practice. San Francisco: Berrett-KoehlerCommunications, 2000. 41p.

1086 HAZARIKA, Jiten and Chetia, C.K. Some problems of auto correlation inthe econometric models: a study based on the production and householdconsumption expenditure. Dibrugarh: Dibrugarh University, 1999.

1087 HEDGES, Roy. How to get debts paid faster. Hants, GB: Gower Publishing,1999. 127p.

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1088 HELLMAN, Karl and Burst, Ardis. Customer learning curve: creating profitsfrom marketing chaos. Chicago: American Marketing Association, 2004.210p.

1089 HENDEL, Igal and Nevo and Aviv. Sales and consumer inventory.Cambridge, MA: National Bureau of Economic Research, 2002. 43p.

1090 HENLEY Centre for Forecasting. Planning for consumer change. London:The Henley Centre, 1999. 168p.

1091 HILL, Dan. Body of truth: leveraging what consumers can,t or won,t say.New York: John Wiley, 2003. 267p.

1092 HILLIAM, Moira A. European market opportunities in children’s food anddrink: winning children as customers. London: Pearson Professional, 1996.159p.

1093 HINTON, Tom and Schaeffer, Wini. Customer-focused quality: what to doon Monday morning. Englewood Cliffs, N.J.: Prentice-Hall, 1994. 273p.

1094 HIRSCHHOR, Joel S. and Oldenburg, Kirsten U. Prosperity withoutpollution: the prevention strategy for industry and consumers. New York:Van Nostrand Reinhold, 1991. 386p.

1095 HOLDEN, Nigel and Burgess, Matt. Japanese-led companies:understanding how to make them your customers. England: McGraw-Hill,1994. 228p.

1096 HOROWITZ, Daniel. Anxieties of affluence: critiques of Americanconsumer culture, 1939-79. Amherst, M. A.: University of MassachusettsPress, 2005. 352p.

1097 HOWARD-HEALY, Marion. European consumers on the Internet: themarket potential and implications of E-Commerce. London: Phillips Tarifica,1998. 156p.

1098 HUGGINS, William R. Getting tough customers to yes! Chicago: Dartnell,1996. 284p.

1099 HUGHES, Arthur Middleton. Customer loyalty solution: what works andwhat doesn’t in customer loyalty programs. New York: McGraw-Hill, 2003.364p.

1100 HURTADO, Maria Elena. Consumers and the environment: meeting needs,changing lifestyles. London: Consumers International, 1997. 60p.

1101 IMPACT of Gatt deal on environment and consumers. Calcutta: ConsumerUnity and Trust Society, 1991.

1102 INDIA. Ministry of Consumer Affairs. Compendium of citizens charters2001. New Delhi: Department of Consumer Affairs, 2001. 598p.

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1103 INDIA. Ministry of Consumer Affairs, Food and Public Distribution.Department of Consumer Affairs. Annual report, 2005-06. New Delhi:Department of Consumer Affairs, 2006. 141p.

1104 INDIA. Ministry of Mines. Directory of mineral consumers in India.Nagpur: Indian Bureau of Mines, 1998. 3v.

1105 INDIA. National Sample Survey Organisation. Household consumersexpenditure and employment situation in India, Jan-Dec. 1992: NSS forty-eight round. New Delhi: NSSO, 1994. 86p.

1106 INDIA. National Sample Survey Organisation. IRDP assistance andparticipation in public works: 1993-94: 5th quinquennial survey ofconsumer expenditure NSS 50th round July 1993 - June 1994. India:Government of India, 1997. 13p.

1107 INDIA. Planning Commission Programme Evaluation Organisation. EURO:consequences for the consumer and the citizen, 1993-94. New Delhi: TheController of Publications, 1999. 76p.

1108 INTERNATIONAL Organization of Consumers Unions. WorldCongress(14th: 1994: Montpellier, France). Consumers in the global market.London: IOCU, 1994. 146p.

1109 JADEJA, Priya, Rural consumers: an empirical profile. Ahmedabad:IIM, 2004.

1110 JAMES, Brander and Scott, Taylor M. International trade betweenconsumer and conservationist countries. Cambridge: National Bureau ofEconomic Research, 1997. 37p.

1111 JAMES, Estelle and Vittas, Dimitri. Annuity markets in comparativeperspective: do consumers get their money’s worth? Washington, D.C.:World Bank, 2000. 34p.

1112 JANDT, Fred Edmund. Customer is usually wrong! Indianapolis, IN: ParkAvenue, 1995. 211p.

1113 JEFF, Cox and Howard, Stevens. Selling the wheel: choosing the best wayto sell for you, your company your customers. New York: Touchstone,2001. 255p.

1114 JHA, S. Consumer subsidies in India is targetting effectives? Bombay:Indira Gandhi Institute of Development Research, 1991.

1115 JOHNSON-HILLERY, Julie. Elderly consumers and retail sales personnel:examining knowledge, attitudes, and retail service satisfaction. New York:Garland, 1997. 131p.

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1116 KAHN, Barbara E. and MecAlister, Leigh. Grocery revolution: the newfocus on the consumer. Reading, Mass: Addison-Wesley Publication,1997. 239p.

1117 KAPLAN, Steve. Bag the elephant: how to win and keep big customers.Austin: Bard Press, 2005. 208p.

1118 KAPOOR, Sheetal. Family influence on purchase decisions: a study withreference to consumer durables. New Delhi: University of Delhi, 2002.(Ph.D. Thesis).

1119 KAPTAN, Sanjay. Nurturing consumer activism. New Delhi: D.K., 2003.

1120 KATHLEEN E. Stein-Hudson, Customer-based quality intrasportation. Washington, D.C.: National Academy Press, 1995. 56p.

1121 KAUR, Surinderjit. Empowerment of women as consumers in Ludhianacity. Ludhiana: Punjab Agriculture University, 2003. 112p.

1122 KAVANAUGH, John F. Following christ in a consumer society: thespirituality of cultural resistance. 2nd rev. ed. Maryknall: Orbis Books,1991. 194p.

1123 KEARNEY, Elizabeth I., Customers run your company they pay thebills! New York: Sterling Press, 1990. 253p.

1124 KEAT, Russell. Authority of consumer. London: Routledge, 1994. 272p.

1125 KEEPING customers, edited by John J. Sviokla and Benson P. Shapiro.Harvard: Harvard Business Review Book, 1993. 384p.

1126 KEININGHAM, Timothy L. Customer delight principle: exceedingcustomer’s expectations for bottom-line success. Chicago: McGraw-Hill,2001. 192p.

1127 KELLY, Sean. Customer intelligence: from data to dialogue. Hoboken, N.J.:John Wiley, 2006. 276p.

1128 KEMPER, Steven. Buying and believing: Sri Lankan advertising andconsumers in a transnational world. Chicago: University of Chicago Press,2001. 248p.

1129 KENWAY, Jane and Bullen, Elizabeth. Consuming children: education-entertainment-advertising. Buckingham: Open University Press, 2001.212p.

1130 KILBOURNE, Jean. Deadly persuasion: why women and girls must fightthe addictive power of advertising. New York: Free Press, 1999. 368p.

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1132 KOWALESKI-WALLACE, Elizabeth. Consuming subjects: women,shopping, and business in the eighteenth century. New York: ColumbiaUniversity Press, 1997. 185p.

1133 KRAVITT, Gregory I. Creating a winning business plan: no time fornonsence guide to starting a business and raising cash. Chicago, US:Probus Publishing, 1993. 313p.

1134 KRISHNA, Kala and Tan, Ling Hui. Transferable licenses VSnontransferable licenses: what is the difference? Cambridge, MA: NationalBureau of Economic Research, 1996. 35p.

1135 LAMMIMAN, Jean and Michel, Syrett. Cool search: keeping yourorganization in touch and on the edge. Chichester: Capstone High, 2004.240p.

1136 LANDAU, Saul. Business of America, how consumers have replacedcitizens and how we can reverse the trend. New York: Routledge, 2004.216p.

1137 LANGMAID, Roy and Andrews, Mac. Breakthrough zone: harnessingconsumer creativity for business innovation. New York: John Wiley, 2003.248p.

1138 LAWTON, Raymond W. Customer-based quality-of-service approach forregulating water utilities. Columbus: National Regulatory ResearchInstitute, 1997. 36p.

1139 LEBERGOTT, Standley. Pursuing happiness: American consumers in thetwentieth century. Princeton, N.J.: Princeton University Press, 1993. 188p.

1140 LEE, Martyn J., ed. Consumer society reader. Massachusetts: BlackwellPublishers, 2000. 325p.

1141 LEET, Don R. and Driggers, Joann. Economic decisions for consumers.New York: Macmillan Publishing, 1990. 669p.

1142 LEVINE, Judith. Not buying it: my year without shopping. London: FreePress, 2006. 288p.

1143 LEWIS, Justine, Inthorn, Sanna and Jorgensen, Karin. Citizens orconsumers: the media and the decline of political participation. Berkshire:Open University Press, 2005. 158p.

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1146 LISOSKIE, Pete and Lisoskie, Shelly. Customers for keeps: the networksystem to smash your profit barrier. Mukilteo, W.A: Business Toolbox,1994. 368p.

1147 LOEB, Lori Anne. Consuming angels: advertising and Victorian woman.New York: Oxford University Press, 1994. 224p.

1148 LOWENSTEIN, Michael W. Customer loyalty pyramid. Westport: QuorumBooks, 1997. 255p.

1149 LUKENBILL, Grant. Untold millions: secret truths about marketing to gayand lesbian consumers. New York: Harrington Park Press, 1999. 199p.

1150 LURY, Celia. Consumer culture. Cambridge: Polity Press, 1996. 273p.

1151 LURY, Celia. Consumer credit fundamentals. New York: Palgrave Macmillan,2005. 264p.

1152 LYTLE, John F. What do your customers really want? Here’s sure-fire wayto find out. Chicago: Probus Publishing, 1993. 238p.

1153 MACNEILL, Debra J. Customer service excellence. New York: McGraw-Hill, 1996. 100p.

1154 MAHFOOD, Phillip E. Customer crisis: turning an unhappy customer intoa life-long client. Chicago: Probus Professional Publication, 1993. 173p.

1155 MAJUMDAR, Ami. Facilitators and constraints in utilising consumerrights and benefits by the disabled. Vadodara: The Maharaja SayajiraoUniversity of Baroda, 2001. (Ph.D. Thesis).

1156 MAKING of the consumer: knowledge, power and identity in the modernworld, edited by Frank Trentmann. Oxford: Berg, 2006. 318p.

1157 MARIOTTI, John L. Power of partnership: next step beyond, reengineeringand lean production. Massachusets, US: Blackwell Business, 1996. 165p.

1158 MATHER HAL. How to profitably delight your customers. Boston:Butterworth Heinemann, 2001. 185p.

1159 MATTELART, Armand. Advertising international: the globalisation ofconsumer culture. London: Routledge, 1991. 260p.

1160 MATTERN, Daniel S. Getting and spending: American and Europeanconsumer society in the twentieth century. Cambridge: CambridgeUniversity Press, 1998. 266p.

1161 MCDONALD, Malcolm, Rogers, Beth and Woodburn, Diana. Keycustomers: how to manage them profitably. New York: Crown Business,2001. 395p.

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1162 MCGOLLDRICK, P. J. Cases in retail management. London: PitmanPublishing, 1994. 398p.

1163 MCKEAN, John. Customers are people: the human touch. Chichester:Wiley, 2003. 313p.

1164 MEHTA, Pradeep S. How to survive as a consumer. Jaipur: ConsumerUnity and Trust Society, 1998. 316p.

1165 MEHTA, Pradeep S. and Sharma, Anant. Consumer what to do. Calcutta:Consumer Unity and Trust Society, 1991.

1166 MELEVIN, Paul T. Consumer satisfaction with the State of California,Department of Rehabilitation: results from the phase II survey. Sacramento,CA: The Department, 2001. v.p.

1167 MICROSOFT Corporation. E-commerce development business toconsumer (with CD). Bangalore: WO Publishing, 2001. 394p.

1168 MOSCHELLA, David C. Customer-driven IT: how users are shapingtechnology industry growth. Boston: Harvard Business School Press,2003. 251p.

1169 NARASIMHAN, Sakuntala. Children as consumers. Ahmedabad:Consumer Education and Research Centre, 1991. 70p.

1170 NASH, Susan and Nash, Derek. Delighting your customers: keep yourcustomers coming back, time and time again. Oxford: How to Books, 2001.160p.

1171 NATARAJAN, B. Experimental leasing of capacitors to agriculturalconsumers in MPEB. New Delhi: Tata Energy Research Institute, 1991.v.p.

1172 NATIONAL Consumer Council. Consulting your consumers: a handbookfor public service managers. London: National Consumer Council, 1994.47p.

1173 NAYLOR, Mary. Customer chemistry: how to keep the customers youwant and say “good bye” to the ones you don’t. Chicago: McGraw-Hill,2002. 234p.

1174 NEDERLOF, Ad. and Anton, Jon. Customer obsession: your roadmap toprofitable CRM. Santa Maria: Anton Press, 2002. 244p.

1175 NEW woman hybridities: feminity, feminism and international consumerculture, 1880-1930, edited by Ann Heilmann and Margaret Beetham.London: Routledge, 2004. 279p.

1176 NEWMAN, Kathy Michelle. Radio active: advertising and consumeractivism, 1935-1947. Berkeley: University of California Press, 2004. 237p.

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1177 NYKAMP, Melinda. Customer differential: the complete guide toimplementing customer relationship management. New York: AMACOM(American Management Association), 2001. 212p.

1178 O’DELL, Susan M. and Pajunen, Joan. Buterfly customer: capturing theloyalty of today’s clusive customer. 2nd ed. New York: John Wiley, 2000.384p.

1179 PACKAGING strategy: winning the consumer, edited by Mona Doyle.Lancaster, Pa: Technomic Publication Company, 1996. 179p.

1180 PARK, Hoyung. Consumers as the locomotives of the economy consumerpolicy in Korea. Jaipur: Consumer Unity and Trust Society, 1997.

1181 PERUMAL R. Consumers co-operatives in India. Delhi: Kanishka, 1994.222p.

1182 PETERSEN, Glen S. CRM leadership and alignment in a customer centricworld. Philadelphia: Xlibris Corporation, 2003. 180p.

1183 PETERSEN, William. From birth to death: a consumers guide to populationstudies. New Brunswick: Transation Publishers, 2000. 197p.

1184 PHIPPS, Rosemary and Simmons, Craig. Understanding customers. Oxford:Butterworth-Heinemann, 1995. 289p.

1185 PINE, B. Joseph and Gilmore, James H. Experience economy: work is theatreand every business a stage. Boston: Harvard Business School Press,1999.

1186 PLEASURE and the nation: the history, politics and consumption of publicculture in India. Cambridge: Cambridge University Press, 2001. 280p.

1187 POPCORN, Faith. Eveolution: the eight truths of marketing to women.London: Harper Collins Business, 2001. 272p.

1188 PRADHAN, Manish. Digital signals: applications in digital speechprocessing digital image processing consumer. New Delhi: D.K., 2005.284p.

1189 PREMA. Empowering women through the formation of consumer society.Coimbatore: Vinashilingam Institute for Home Science and HigherEducation for Women, 2004. (Ph.D. Thesis).

1190 RADICE, Dennis. Home builder’s sales management tool kit: working ithbrokers, agents and on-site sales associates. Washington, D.C.: HomeBuilders Press, 2000. 144p.

1191 RAO, S.L. and Natarajan, I. Indian Market Demographics: the consumerclasses. Boston: Global Business Press, 1996. 242p.

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1192 REDDY, M.V. Consumer and decomposer arthropods in pine plantationsof meghalaya, NE India: a biodiversity and ecological analysis. Calcutta:Zoological Survey of India, 1992. 129p.

1193 REES, Ann M. Consumer handbook. Oxford: Blackwell, 1992. 160p.

1194 REPRESENTING consumers: voices, views and visions, edited by BarbaraB. Stern. London: Routledge, 1998. 400p.

1195 RICE, Chris. Understanding customers. 2nd ed. Oxford: Butterworth-Heinemann, 1997. 312p.

1196 ROBERT, L. Jolles. Customer-centered selling: eight steps to success fromthe world’s best sales force. New York: Free Press, 1998. 364p.

1197 ROSENBLUTH Hal, F. and Peters, Diane McFerrin. Customer comessecond: put your people first and watch ‘em kick butt. New York: HarperBusiness, 2002. 284p.

1198 RUST, Roland T., Lemon, katherine N. and Das, Narayandas. Customerequity management. Upper Saddle River, N.J.: Pearson, 2005. 551p.

1199 SAHAI, Suman. Genetically modified crops: a resource guide for the AsiaPacific. Kuala Lumpur: Consumers International, 2003. 289p.

1200 SANDLER, Corey. Secrets of the savvy consumer. Paramus, N.J.: Prentice-Hall, 1998. 476p.

1201 SARKAR, A. Problems of consumers in modern India. New Delhi:Discovery Publishing House, 1989. 274p.

1202 SAWHNEY, H.K. Indian consumer. New Delhi: D.K., 2003.

1203 SCHONBERGER, Richard J. Building a chain of customers: linking businessfunctions to creat the world class company. London: Hutchinson BusinessBooks, 1990. 349p.

1204 SCHOR, Juliet B. Born to buy: the commercialized child and the newconsumer culture. New York: Scribner, 2004. 288p.

1205 SCHUSTER, Camille Passler and Dufek, Denald F. Consumer or else.Binghamton, NY: Haworth Press, 2003. 183p.

1206 SCHWARTZ, Barry. Costs of living: how market freedom erodes the bestthings in life. New York: W.W. Norton, 1994. 393p.

1207 SCOTTISH Consumer Council. Consumer views of community pharmacies.Glasgow: Scottish Consumer Council, 2002. 16p.

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1209 SEEKING customers, edited by Bensen P. Shapiro and John J. Sviokla.Boston: Harvard Business School Press, 1993. 343p.

1210 SENAUER, B., Foods trends and the changing consumer. St. Paul,Minn.: Eagan Press, 1991. 385p.

1211 SETH, Rakesh and SETH, Kriti. Creating customer delight: the how andwhy of CRM. New Delhi: Response Books, 2005. 160p.

1212 SEWELL, Carl and Brown, Paul B. Customers for life: how to turn that one-time buyer into a lifetime customer. New York: Doubleday, 1990. 175p.

1213 SEYBOLD, Patricia B. Customer revolution: how to thrive when customersare in control. New York: Crown Business, 2001. 395p.

1214 SEYBOLD, Patricia B. and Marshak, Ronni T. how tocreate a profitable business strategy for the Internet and beyond. NewYork: Times Business, 1998. 360p.

1215 SHANMUGAM, S.P. Development patterns of Tamil periodicals withspecial reference to the consumer periodicals: a descriptive study inhistorical perspectives. Madurai: Kamaraj University, 1997. (Ph.D. Thesis).

1216 SHAPIRO, M.D. Consumer response to the timing of income: evidencefrom a change in tax withholding. Cambridge, MA: National Bureau ofEconomic Research, 1993. (NBER working paper no. 4344).

1217 SHAPIRO, Mathew D. and Slemrod, Joel. Consumer response to tax rebates.Cambridge, MA: National Bureau of Economic Research, 2001. 36p.

1218 SHARMA, Ruchi. Competition pricing schemes for dealers and consumers.Gurgaon: Management Development Institute, 1999. 55p.

1219 SHAW, James G. Customer-inspired quality: looking backward throughthe telescope. San Francisco: Jossey-Bass, 1996. 126p.

1220 SHOURIE, H.D.and Mehta, Pradeep S. Now to survive as a consumer.New Delhi: D.K., 1998.

1221 SIEGEL, David L., Coffey, Timothy J. and Livingston, Gregory. Great tweenbuying machine: capturing your share of the multi-billion-dollar tweenmarket. Chicago: Dearborn Trade Publishing , 2004. 225p.

1222 SINGH, Pramod Kumar. Middle class consumer. Varanasi: Banaras HinduUniversity, 1996. (Ph.D. Thesis).

1223 SIVAPRAKASAM, P. and Rajamohan, S. Consumer empowerment: rightsand responsibilities. New Delhi: Karnishka, 2001. 314p.

1224 SLATER, Don. Consumer, culture and modernity. Combridge, Mass: PolityPress, 1999. 240p.

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1225 SMITH, Carol. Customer relations handbook for builders. Washington,D.C.: Home Builders Press, 1998. 2v.

1226 SMITH, Carol. Dear homeowner: a book of customer service letters.Washington, D.C.: Home Builders Press, 2000. 160p.

1227 SMITH, Carol. Meetings with clients: a self-study manual for a buildersfrontline personnel. Washington, D.C.: Builder Books, 2002. 145p.

1228 SODERLIND, Steven Dale. Consumer economics: a practical overview.Armonk, NY: Sharpe, M.E., 2001. 424p.

1229 SOLOMON, Michael R. Conquering consumerspace: marketing strategiesfor a branded world. New York: AMACOM (American ManagementAssociation), 2003. 276p.

1230 SPECTOR, Robert. Category killers: the retail revolution and its impact onconsumer culture. Boston, Mass: Harvard Business School Press, 2005.256p.

1231 SPROLES, Elizabeth Kendeall and Sproles, Gerorge B. Careers servingfamilies and consumers. 3rd ed. Englewood Cliffs: Merrill, 1996. 383p.

1232 STALNAKER, Stan. Hub culture: the next wave of urban consumers.Singapore: John Wiley, 2002. 201p.

1233 STEIN, J.C. Waves of creative distruction: customer bases and thedynamics of innovation. Cambridge, MA: National Bureau of EconomicResearch, 1994.

1234 STEPHENS, Nancy J. and Adams, Bob. Streetwise customer-focusedselling: understanding customer needs, building trust and deliveringsolutions the smarter path to sales success. Halbrook: Adams MediaCorporation, 1998. 388p.

1235 STEWARD, Chris. How to develop strategic alliances for additionalbusiness from major customer. New Delhi: Infinity Books, 2003.

1236 STORRS, Landon R.Y. Civilizing capitalism: the national consumers league,womens activism and labor standards in the new deal era. Chapel Hill:University of North Carolina Press, 2000. 392p.

1237 STROUSE, Karen G. Customer-centered telecommunications servicesmarketing. Boston: Artch House, 2004. 205p.

1238 SUDHAKARAN, Muttathu. Doctor in consumer court. New Delhi: D.K.,1998.

1239 SWADDLING, David C. and Miller Charles. Customer power: how to growsales and profits in a customer-driven marketplace. Columbus: WellingtonPress, 2001. 336p.

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1240 SZMIGIN, Isabelle. Understanding the consumer. New Delhi: ResponseBooks, 2003. 208p.

1241 TAGLIERE, Daniel A. How to meet, think and work to consumers. SanDiego, US: Pfeiffer, 1992. 142p.

1242 THOMAS, Colin Coulson. Creating excellence in the boardroom: guide toshoping directorial competence and board effectiveness. London, GB:McGraw-Hill, 1993. 315p.

1243 THOMPSON, Harvey. Customer-centered enterprise: how IBM and otherworld-class companies achieve extraordinary results by putting customersfirst. New York: McGraw-Hill, 2000. 245p.

1244 THOMSON, Kevin and Whitwell, Ketuy. Managing your internalcustomers: key to getting better results. London, GB: Pitman Publishing,1993. 283p.

1245 TODD, Hunt and Brent, D. Ruben. Mass communication: producers andconsumers. New York: Harper Collins College Publishers, 1993. 506p.

1246 TORP, Jeffrey. Customer identification compliance toolkit: sample policyand CIP, reporting and recordkeeping requirements, employee trainingand internal audit. Austin: Alex Information, 2003. v.p.

1247 TROTTER, Michael D. Customer call center outback: a frontlinesupervisor;s map to success. West Lafayette, Ind.: Ichor Business Books,2002. 81p.

1248 TRUMBULL, Gunnar. Consumer capitalism: politics, product markets andfirm strategy in France and Germany. Ithaca, NY: Cornell University Press,2006. 186p.

1249 UGAZ, Cecilia. Utility privatization and regulation: a fair deal forconsumers? Cheltenham, UK: Edward Elgar, 2003. 301p.

1250 UMIKER, William O. Customer oriented laboratory. 2nd ed. Chicago: ASCPPress, 1996. 294p.

1251 UNDERHILL, Paco. Why we buy: the science of shopping. London: Simonand Schuster Adult Publishing Group, 2000. 255p.

1252 UNRUH, James A. Customers mean business: six steps to buildingrelationships that last. Reading, Mass: Addison-Wesley Publication, 1996.212p.

1253 UTILITY privatization and regulation: a fair deal for consumers?, editedby Cecillio Ugaz and Catherine Waddans Price. London: Edward Elgar,2003. 301p.

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1254 UUSITALO, Outi. Consumer perceptions of grocery stores. Jyval skylal:University of Jyval skylla, 1998. 216p.

1255 VAISHNAVI, Ajay. Evaluating alternate distribution channels to reachconsumers in villages not covered presently in Rajasthan. Gurgaon:Management Development Institute, 1995.

1256 VANDERMERWE, Sandra. Breaking through: implementing customerfocus in enterprises. Houndmills: Malgrave Macmillan, 2004. 209p.

1257 VAUPEL, Ronald, Schmolke, Gernot and Kru”ger, Andreas. Customer-focused management by projects. Basingstoke: Macmillan, 2000. 322p.

1258 VERMA, Ekta. Effectiveness of consumerism in Indian consumer banking.Jammu: University of Jammu, 2005. (Ph.D. Thesis).

1259 VIAGAS, Robert. Backstage consumer guide to broadwalf. New York:Watson-Guptill, 2004. 208p.

1260 VOGEL, David. Trading up: consumer and environmental regulation in aglobal economy. Cambridge, Mass: Harvard University Press, 1995. 322p.

1261 WALDFOGEL, Joel. Median voter and the median consumer: local privategoods and residential sorting. Cambridge, MA: National Bureau ofEconomic Research, 2006. 42p.

1262 WALKER, Denis. Customer first: a strategy for quality service. London:Brookfield, 1990. 154p.

1263 WALLACE, Thomas F. Customer-driven strategy: winning throughoperational excellence. Vermont: Oliver Wight Publications, 1992. 283p.

1264 WAYLAND, Robert Edwin and Cole, Paul M. Customer connections: newstrategies for growth. Boston : Harvard Business School Press, 1997.265p.

1265 WHITELEY, Richard C. Customer-driven company: moving from talk toaction. Reading: Addison-Wesley Publication, 1991. 308p.

1266 WILSON, Alex, Consumer guide to home energy savings: all newlisting of the most efficient products you can buy. 8th ed. : AmericanCouncil for an Energy Efficient Economy, 2004. 245p.

1267 WILSON, Charles. Profitable customers. London: Kogan Page, 1999. 184p.

1268 WOMEN as disadvantaged consumers: women in a male dominatedsociety. Jaipur: Consumer Unity and Trust Society, 1998. 18p.

1269 WOODCOCKS, Neil, Stone, Merlin and Foss, Bryan. Customermanagement scorecard: managing CRM for profit. London: Kogan Page,2003. 428p.

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1270 WORLD congress on Consumers in the Global Market (14th: 1994September 26-30: London). Proceedings. London: InternationalOrganization of Consumers Unions, 1994. 146p.

1271 YACCATO, Joanne Thomas. 80 percentage minority reaching the realworld of woman consumers. Toronto: Viking Canada, 2003. 241p.

1272 ZELENAK, Mel J. J. Consumer economics: the consumer in our society.12th ed. Arizona: Holcomb Hathaway Publishers, 1999. 386p.

1273 ZIEGEL, Jacab S. Comparative consumer insolvency regimes: a Canadianperspeative. Oxford: Hart Publishing, 2003. 212p.

1274 ZIKMUND, Wiliam G. and D’amico, Michael. Power of effective marketing;creating and keeping customers in an e-commerce world. Cincinnati: South-Western College, 2002. 553p.

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1275 ADVANCES in consumer marketing, edited by M. Jenkins and S. Knox.London: Kogan Page, 1994. 220p.

1276 AGRICULTURAL marketing and consumer behaviour in a changing world,edited by Berend Wierenga, London: Springer, 1997. 332p.

1277 ALMANAC of consumer markets: a demographic guide to finding today’scomplex and hard to rearch customers. Chicago: Probus ProfessionalPublication, 1990. 406p.

1278 ALWITT, Linda F. Low income consumer: adjusting the balance ofexchange. New Delhi: Sage, 1996. 192p.

1279 ANJAIAH, S. Symbiotic relationship of retailer and consumer: acomparative study of rural and urban markets. Hyderabad: OsmaniaUniversity, 1996. (Ph.D. Thesis).

1280 ASHER, Allan. Guidelines for the global market. New Delhi: ConsumerUnity and Trust Society, 1997.

1281 ASSAEL, Henry. Consumer behaviour and marketing action. 6th ed.Cincinnati: South-Western Educational, 1998. 718p.

1282 BANGS, David H. Market planning guide: hand book to help you design,write and use a marketing plan. 3rd ed. New Delhi: Galgotia Publications,1992. 152p.

1283 BANNUR, G.H. Marketing strategy for selected consumer durables inKarnataka: a diagnostic study. Dharwad: Karnatak University, 2002. (Ph.D.Thesis).

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1284 BAYUS, Barry L. Applying targeted - marketing principles to consumerdurables. Cambridge, MA: Marketing Science Institute, 1991. 22p. (Report91-108).

1285 BEESLEY, M. E. Markets and the media: competition, regulation and theinterests of consumers. London: Institute of Economic Affairs, 1996. 146p.

1286 BOJAGAR, Shaukat Appa. Patterns of new product introduction inconsumer category: a decade study. Kolhapur: Shivaji University, 2005.(Ph.D. Thesis).

1287 BONGS, David H. Creating customers. London, GB: Judy Paitkus, 1992.181p.

1288 BRAITHAITE, John and Drahos, Peter. Global business regulaton.Cambridge: Cambridge University Press, 2000.

1289 BREAKING compromises: opportunities for action in consumer marketsfrom the Boston consulting group, edited by Michael J. Silverstein andGeorge, Stalk. New York: John Wiley, 2000. 227p.

1290 CATHELAT, Bernard. Socio-styles: new lifestyles classification systemfor identifying and targeting consumers and markets. London: KoganPage, 1993. 284p.

1291 CHANGING consumer: markets and meanings, edited by Alison Anderson,Kevin Meethan and Steven Miles. London: Routledge, 2002. 174p.

1292 CHASTON, Ian. Customer-focused marketing : actions for deliveringgreater internal and external customer satisfaction. London: MacGraw-Hill, 1993. 222p.

1293 CHHINA, Amanpreet. Marketing strategies of selected US Japanese andIndian companies in consumer electronics and computer software industry.Chandigarh: Punjab University, 2003. (Ph.D. Thesis).

1294 CODDINGTON, Walter. Environmental marketing: positive strategies forreaching the green consumer. New York: McGraw-Hill, 1993. 252p.

1295 COFFEY, Timothy, Siegel, David and Livingston, Gregory. Marketing tothe new super consumer: mom and kid. Ithaca, NY: Paramount Market,2006. 230p.

1296 CONSUMER market demographics in India, edited by S.L. Rao. New Delhi:National Council of Applied Economic Research, 1993.

1297 CONSUMER marketing in China: tracking potential for profit datasupplied by SRG China. Hong Kong: Economist Intelligence Unit, 1993.100p.

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1298 CONTEMPORARY marketing and consumer behaviour: a anthropologicalsourcebook, edited by John F. Sherry. Thousand Oaks, Calif: London,1995. 482p.

1299 CREATING images and the psychology of marketing communication(advertising and consumer psychology), edited by Lynn R. Kahle andChunghyun Kim. Hillsdale, N.J.: Lawrence Erlbaum Associates, 2006. 440p.

1300 CREATING winning marketing plans: planning strategies and objectives,edited by Sidney J. Levy. USA: Dartnell Corporation, 1996. 273p.

1301 CURRY, Jay and Curry, Adam. Customer marketing method: how toimplement and profit from customer relationship management. New York:Free Press, 2000. 244p.

1302 CUSTOMER visits: building a better market focus, edited by Mcquarrie,Edward F. 2nd ed. Thousand Oaks, Calif: Sage, 1998. 241p.

1303 DAVIS, John A. Magic numbers for consumer marketing: key measures toevaluate marketing success. New York: John Wiley, 2005. 228p.

1304 DON, Debelak. Marketing magic: innovative and proven ideas for findingcusotmers, making sales and growing your. Massachusetts: Bob Admas,Inc, 1994. 303p.

1305 DYNAMIC framing of progress: “Temporal framing” as a marketingintervention in extended consumer exprience. Canada: Pro Quest/UMI,2006. 213p.

1306 EAST, Robert. Consumer behaviour for marketing decisions. EnglewoodCliff, N.J.: Prentice-Hall, 1997. 356p.

1307 ECONOMIST Intelligence Unit. Consumer marketing in Latin America.London: The Economist Intelligence Unit, 1999. 150p.

1308 EDOSOMWAN, Johnson Aimie. Customer and market-driven qualitymanagement. Milwaukee: ASQ Quality Press, 1993. 250p.

1309 ELECTRONIC marketing and the consumer, edited by Robert A. Peterson.Thousand Oaks, Calif: Sage, 1997. 193p.

1310 EUROPEAN consumer packaging marketing directory. Detroit: Gale Group,1993. 284p.

1311 FRAZER-ROBINSON, John. It’s all about customer’s: the perfect way togrow your business through marketing sales and service. London: KoganPage, 1999. 192p.

1312 GABAIX, Xavier and Laibson, David. Shrouded attributes, consumermyopia and information suppression in competitive markets. Cambridge,MA: National Bureau of Economic Research, 2005. 36p.

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1313 GEORGE, David. Preference pollution: how markets create the desires wedislike. Ann Arbor: University of Michigan Press, 2001. 216p.

1314 GIBBS, Paul. Doing business in the European Community: a country bycountry guide to marketing. London: Kogan Page, 1993. 224p.

1315 GLOBALIZATION of consumer markets: structures and strategies, editedby Salah S. Hassan and Erdener kaynak. New York: International BusinessPress, 1994. 333p.

1316 GOBE, Marc. Citizen brand: ten commandments for transforming brandsin a consumer democracy. New York: Allworth Press, 2002. 256p.

1317 GREENBERG, Paul. CRM at the speed of light: essential customer strategiesfor the 21st century. 3rd ed. New York: McGraw-Hill, 2004. 670p.

1318 GRONSTEDT, Anders. Customer century: lessons from world classcompanies in integrated marketing and communications. New York:Routledge, 2000. 238p.

1319 GUNTER, Barrie. Understanding the older consumer: the grey market.London: Routledge, 2006. 192p.

1320 GUNTER, Barrie and Furnham, Adrian. Children as consumers: apsychological analysis of the young people’s market. London: Routledge,1998. 216p.

1321 HACKLEY, Chris. Doing research projects in marketing, management andconsumer research. London: Routledge, 2003. 192p.

1322 HALAGERI, Sadanand S. Direct marketing: a new tool of consumer valueaddition. Shimoga: Kuvempu University, 2003. (Ph.D. Thesis).

1323 HANDBOOK of relationship marketing, edited by Jagdish N. Sheth andAtul Parvatiyar. New Delhi: Response Books, 2000. 660p.

1324 HARKER, Michael John. Relationship marketing: the customersperspective. Nottingham: Nottingham Trent University, 2002.

1325 HAVEY, Brian. Business ethics: European approach. New York, US:Prentice-Hall, 1994. 258p.

1326 HAWKINS, Del I. and Best Roger J. Consumer behaviour: implications formarketing strategy. 6th ed. Chicago: Irwin, 1995. 649p.

1327 HAWKINS, Delbert I., Best, Roger J. and Coney, Kenneth A. Consumerbehaviour: building marketing strategy. 8th ed. Boston: McGraw-Hill, 2001.776p.

1328 HENRY, Assael. Consumer behaviour and marketing action. Boston: PWS-KENT, 1992. 748p.

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1329 HERSCOTT, David. Marketing mojo: brand building in an age of consumercontrol. Lincoln, NE: iUniverse, 2005. 120p.

1330 HILL, Daniel Delis. Advertising to the American woman, 1900-1999.Columbus: Ohio State University Press, 2002. 329p.

1331 HOWARD, John A. Buyer behaviour in marketing strategy. 2nd ed.Englewood Cliffs, N.J.: London, 1994. 603p.

1332 INDICUS, Analytics. Market skyline of India 2002: a demographic,consumergraphic and psychographic guide to the top city markets ofIndia. New Delhi: Indicus Analytics, 2002. 200p.

1333 JACOBSON, Michael F. and Mazur, Laurie Ann. Marketing madness: asurvival guide for a consumer society. Boulder: Westview Press, 1995.260p.

1334 JOHNSON, Michael David. Customer orientation and market action. UpperSaddle River, N.J.: Prentice-Hall, 1998. 183p.

1335 KAURA, Ajesh. Product packaging: a study of its effect on the purchasebehaviour of the urban consumers of Ludhiana. Ludhiana: Department ofBusiness Management, College of Basic Sciences and Humanities, PunjabAgriculture University, 1994. 62p.

1336 KIRK, Bradford C. Lessons from a chief marketing officer: what it takes towin in consumer marketing. New York: McGraw-Hill, 2003. 243p.

1337 KRISHNA, Kala and Winston, Tor. If at first you don’t succeed... profits,prices and market structure in a model of quality with unknowable consumerheterogeneity. Cambridge, MA: National Bureau of Economic Research,2000.

1338 LAIRD, Pamela Walker. Advertising progress: American business and therise of consumer marketing. London: The Johns Hopkins University Press,2001. 504p.

1339 LEMPERT, Phil. Being the shopper: understanding the buyers choice.New York: John Wiley, 2002. 245p.

1340 LUKENBILL, Grant. Untold million: secret truths about marketing to gayand lesbian consumers. 2nd ed. New York: Harrington Park Press, 1999.199p.

1341 MARGENHAGEN, Paula Marie. Targeting transitions: marketing toconsumers during life changes. Ithaca, NY: American Demographics Books,1995. 253p.

1342 MARKETING and consumer research in the public interest, edited byRonald Paul Hill. Thousand Oaks, Calif: Sage, 1996. 230p.

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1343 MARKETING for managers: understanding consumers. New Delhi: IndiraGandhi National Open University, 1991. 60p.

1344 McMANN, J.M. and Gallagher, J.P. Expert systems for scanner dataenvironments: the marketing work-bench laboratory experience(International series in quantitative marketing). Boston: Kluwer Academic,1990. 244p.

1345 McQUARRIE, Edward F. Customer visits: building a better market focus.2nd ed. Thousand Oaks, Calif: Sage, 1998. 241p.

1346 MERGENHAGEN, Paul Marie. Targeting transitions: marketing toconsumers during life changes. Ithaca, NY: American Demographics Books,1994. 253p.

1347 MICHMAN, Ronald D. and Mazze, Edward M. Affluent consumer:marketing and selling the luxury lifestyle. Oxford: Greenwood PublishingGroup, 2006. 208p.

1348 MOOIJ, Marieke de. Consumer behaviour and culture: consequences forglobal marketing and advertising. Thousand Oaks, Calif: Sage, 2004. 345p.

1349 MORRIS, Julian. Green goods? consumers, product labels and theenvironment. London: Institute of Economic Affairs Environment Unit,1997. 109p.

1350 MOSCHIS, George P. Marketing to older consumers: a handbook ofinformation for strategy development. Westport Conn, NY: Quorum Books,1992. 338p.

1351 MUNIRAJU, Y. Rural marketing in Bangalore (rural) and Tumkur districtwith special reference to consumer durables. Bangalore: BangaloreUniversity, 2002. (Ph.D. Thesis).

1352 NUNES, Paul and Johnson, Brian. Mass affluence: seven new rules ofmarketing to today’s consumer. Boston, Mass: Harvard Business SchoolPress, 2004. 269p.

1353 OLSON, Jerry. Consumer behaviour and marketing research in a marketingenvironment: cps select material. New York: Richard D. Irwin, 1994.

1354 ONTARIO Energy Board. Advisory report on licence requirements for themarketing of natural gas and electricity to residential and small commercialconsumers. Toronto: OEB, 1998. 52p.

1355 OSENTON, Tom. Customer share marketing: how the world’s greatmarketers unlock profits from customer loyalty. Upper Saddle River, N.J.:Financial Times Prentice-Hall, 2002. 284p.

1356 PRADHAN, N.S. and Jakate, M.N. and Mali, M.V. Elements of salesmanshipand publicity. Allahabad: Kitab Mahal, 1997. 359p.

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1357 RAJAN, M. and Sankaranarayan, K.C. Indian fertilizer policy: its impacton production, consumption and marketing. Kochi: University of Scienceand Technology, 2000.

1358 RANDALL, Geoffrey. Principles of marketing. London: Routledge, 1993.248p.

1359 SAMUEL, Larry. Passion points: turning consumer passion into marketingopportunity. Burbank, CA: Bang! Zoom! Books, 2004. 200p.

1360 SEEKING and keeping your customers. Massachusetts, US: HarvardBusiness School Press, 1991. 104p.

1361 SEGAL-HORN, Susan. Challenge of international business. London:Kogan Page, 1994. 251p.

1362 SELF, Donald R. PUBLIC mental health marketing: developing a consumerattitude. New York: Hawarth Press, 1993. 230p.

1363 SHARMA, R.D. Marketing effectiveness in consumer banking. New Delhi:Anmol, 2003. 186p.

1364 SHAVER, Dick. Next step in database marketing: consumer guidedmarketing; privacy for your customers, record profits for you. New York:Wiley, 1996. 482p.

1365 SINGH, Bikramjit. Consumer behaviour in rural market: a study of durables.Amritsar: Guru Nanak Dev University, 2002. (Ph.D. Thesis).

1366 SOCIAL marketing: theoretical and practical perspectives, edited by MarvinE. Goldberg, Martin Fishbein and Susan E. Middlestadt. Mahwah, N.J.:Lawrence Erlbaum Associates, 1997. 457p.

1367 SOLOMON, Michael R. Conquering consumerspace: marketing strategiesfor a branded world. New York: AMACOM (American ManagementAssociation), 2003. 276p.

1368 SUTHERLAND, Max and Sylvester, Alice K. Advertising and the mind ofthe consumer: what works, what doesn’t and why. 2nd ed. London: KoganPage, 2000. 326p.

1369 TEARE, R. and Calver, S. Consumer marketing: a resource-based approachfor the hospitality and tourism industries. London: Cassell, 1996. 60p.

1370 THARP, Marye C. Marketing and consumer identity in multiculturalAmerica. Thousand Oaks, California: Sage, 2001. 416p.

1371 TOM, Gail. Understanding consumer behaviour: marketing lessons learnedfrom understanding the consumer. Cincinnati, Ohio: South-Western CollegePublication, 2000. 144p.

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1372 TOTTEN, John C. and Block, Martin P. Analyzing sales promotion: textand cases, how to print from the new power at promotion marketing. 2nded. Chicago, US: Dartnell Corporation, 1994. 226p.

1373 UNDERSTANDING consumer decision making; a means end approach tomarketing and advertising strategy, edited by Thomas J. Reynolds andJerry C. Olson. Mahwah, N.J.: Lawrence Erlbaum, 2001. 456p.

1374 UNITED STATES. Congress. House. Committee on Energy and Commerce.Subcommittee on Transportation and Hazardous Materials. Consumerprotection telemarketing: hearing before the Subcommittee onTransportation and Hazardous Materials of the Committee on Energy andCommerce, House of Representatives, One Hundred Third Congress, firstsession, on H.R.868, February 17, 1993. Washington, D.C.: United StateGovernment Printing Office, 1993. 55p.

1375 VANDERMERWE, Sandra. Customer capitalism: the new business modelof increasing returns in new market spaces. Naperville, Ill: Nicholas BrealeyPublishing, 1999. 296p.

1376 VELAYUDHAN, Sanal Kumar. Rural marketing: targeting the non- urbanconsumer. New Delhi: Response Books, 2002. 200p.

1377 VENUGOPAL, Pingali. Marketing channel management: a customer centricapproach. New Delhi: Response Books, 2002. 188p.

1378 VIRENDER SINGH. Study of effectiveness of comparative advertisingand consumer reactions. Rohtak: Maharshi Dayanand University, 1996.(Ph.D. Thesis).

1379 VYAS, Parimal H. Marketing of consumer financing in India: problemsand prospects. Jaipur: Books Enclave, 2002. 279p. (Ph.D. Thesis).

1380 WALKER, Kevin. Creating new clients: marketing and selling professionalservices. London: Cassell, 1998. 196p.

1381 WALKER, Pamela. Advertising progress: American business and the riseof consumer marketing. Baltimore, Mayland: Johns Hopkins UniversityPress, 2001. 504p.

1382 WALKER, T.C., Miller, R.K. and Miller, Richard K. 2000 retail and consumerE-commerce market research handbook. New York: Richard K. Miller andAssociats, 2000. 577p.

1383 WANG, Limin. Analysis of consumer behaviour in market and transitionaleconomics: applications to Britain and China. Southampton: Departmentof Economics, University of Southampton, 1994. (Ph.D. Thesis).

1384 WEDEL, Michel and Kamakura, Wagner A. Market segementation:conceptual and methodological foundations. 2nd ed. Boston: KluwerAcademic, 2000. 408p.

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1385 WERTIME, Kent. Building brands and believes: how to connect withconsumers using archetypes. Singapore: Wiley, 2002. 267p.

1386 WEYMES, Pat. Creating customers: how to increase sales through non-technique selling. London: Kogan Page, 2000. 160p.

1387 WIND, Yoram (Jarry), Mahajan, Vijay and Gunther, Robert E. Convergencemarketing: strategies for reaching the new hybrid consumer. Harlow:Financial Times Prentice-Hall, 2002. 350p.

1388 WOOLF, Brian P. Customer specific marketing: the new power in retailing.Richmond, VA: Teal Books, 1996. 280p.

1389 ZALTMAN, Gerald. How customers think: essential insights into the mindof the market. Boston, Mass: Harvard Business School Press, 2003. 352p.

1390 ZWERINA, Klaus. Discrete choice experimemnts in marketing: use of priorsin efficient choice designs and their application to individual preferencemeasurement. Heidelberg: Physica-Verlag, 1997. 173p.


1391 ANT, G., Urbanisation in searh of energy: a report on IDRC Supportedfield surveys of domestic energy consumption in Pune, Ahmednagar andTalegaon,May-June 1989. Pune: Energy Research Group, SystemsResearch Institute, 1991.

1392 AGENOR, Pierre-Richard, Bismut, Claude and Cashin, Paul. Consumptionsmoothing and the current account: evidence from France, 1970-94.Washington, DC: International Monetary Fund, 1995.

1393 AGUIAR, Mark and Hurst, Erik. Consumption vs. expenditure. Cambridge,MA: National Bureau of Economic Research, 2004. 62p.

1394 AHMAD, E. Life cycle consumption and labour supply under progressivetaxation. New South Wales: The University of New South Wales, 1993.

1395 AHMAD, E. Diminishing marginal returns to work and the intertemporalconsumption work decision. New South Wales: The University of NewSouth Wales, 1994.

1396 AHMAD, Eatzaz and Karunakaran, Kishore L. Consumption among therich and poor in Australia. Callaghan, N.S.W.: Department of Economics,University of Newcastle, 1997. 18p.

1397 ALDERMAN, Harold and Paxon, Chistina H. Do the poor insure? asynthesis of the literature on risk and consumption in developingcountries. Washington, DC: World Bank, 1992. 42p.

1398 ALDRIDGE, Alan E. Consumption. Cambridge, UK: Polity, 2003. 168p.

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1399 AMBIVALENT consumer: questioning consumption in East Asia and theWest, edited by Sheldon Garon and Patricia L. Maclachlan. Ithaca, N.Y.:Cornell University Press, 2006. 328p.

1400 ANTIGUA and Barbuda. Customs Duties Act 1993; Consumption Tax Act1993. St. John’s : G.P.O., Antigua and Barbuda, 1993. 13p.

1401 ARREAZA, Adriana, Sorensen, Bent E. and Yosha, Oved. Consumptionsmoothing through fiscal policy in OECD and EU countries. Cambridge,MA: National Bureau of Economic Research, 1998. (NBER working paperno. 6372).

1402 ASHKEAZI, Michael. Consumption and material culture in contemporaryJapan. London: Kogan Paul International, 2000. 319p.

1403 ASIAN Productivity Organisation. Changing dietary intake and foodconsumption in Asia and the Pacific. Tokyo: Asian ProductivityOrganization, 1996. 470p.

1404 ATTANASIO, Orazio P. Consumption demand. Cambridge, MA: NationalBureau of Economic Research, 1997. 76p.

1405 ATTANASIO, Orazio P. and Browning, M. Consumption over the life cycleand over the business cycle. Cambridge, MA: National Bureau of EconomicResearch, 1993. 25p.

1406 ATTANASIO, Orazio P. and Weber, Guglielmo. Consumption growth andexcess sensitivety to income: evidence from US micro data. London:Institute for Fiscal Studies, 1992. 41p.

1407 ATTANASIO, Orazio P., Banks, James and Meghir, Costas. Humps andbumps in lifetime consumption. Cambridge, MA: National Bureau ofEconomic Research, 1995. (NBER working paper no.5350).

1408 ATTANASIO, Orazio P., Banks, James and Tanner, Sarah. Asset holdingand consumption volatility. Cambridge, MA: National Bureau of EconomicResearch, 1998. (NBER working paper no.6567).

1409 BAGWELL, Laurie Simon and Bernheim, B. Douglas. Conspicuousconsumption, pure profits and the luxury tax. Cambridge, MA: NationalBureau of Economic Research, 1992. (NBER working paper no.4163).

1410 BAROWALIA, Jagan Nath. Pattern of consumption and consumer’sawareness vis- a- vis Consumer Protection Act: a case study of HimachalPradesh. Shimla: Himachal Pradesh University, 2001. (Ph.D. Thesis).

1411 BARRY, F. Government consumption and private investment in closed andopen economics. New South Wales: University of New South Wales, 1992.(Working paper no. WP92/5).

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1412 BATINA, Raymong G. and Ihori, Toshihiro. Consumption tax policy andthe taxation of capital income. Oxford: Oxford University Press, 2000. 324p.

1413 BAYOUMI, Tamim. Explaining consumption: a simple test of alternativehypotheses. London: International Monetry Fund, 1995. (Discussion paperseries no. 1289).

1414 BECKER, Torbjorn. Essays on stochastic fiscal policy, public debt andprivate consumption. Stockholm: Stockholm School of Economics, 1995.

1415 BECKERMAN, W. Pricing for pollution: an analysis of market pricing andGovernment regulation in environment consumption and policy. London:Institute of Economic Affairs, 1991.

1416 BEHAVIOURAL economics of consumption, edited by Gordon R. Foxall.London: Routledge, 2002. 492p.

1417 BINDER, M. and Pesaran, Hashem M. Optimal consumption decisionsunder social interactions. Cambridge: University of Cambridge, 1997. (DAEworking papers no. 9805).

1418 BOCOCK, Robert. Consumption. London: Routledge, 1993. 131p.

1419 BONOMO, M. and Gracia, R. Consumption and equilibrium asset pricing:an empirical assessment. Montreal: University of Montreal, 1992. 47p.

1420 BRADFORD, David F. Consumption Taxes: some fundamental transitionissues. Cambridge, MA: National Bureau of Economic Research, 1995.45p.

1421 BRAUN, J.V., Haem, H. and Blankern, J. Commercialization of agricultureunder population pressure: effects on production, consumption andnutrition in Rwanda. Washington: International Food Policy ResearchInstitute, 1991.

1422 BRAUN, Philip A., Constantinide, G.M. and Ferson, W.E. Timenonseparability in aggregate consumption: international evidence.Cambridge, MA: National Bureau of Economic Research, 1992. (NBERworking paper no. W4104).

1423 BUY this book: studies in advertising and consumption, edited by MicaNava, Oxford: Taylor and Francis, 1997. 355p.

1424 CAMPBELL, John Y. Asset prices, consumption and the business cycle.Cambridge, MA: National Bureau of Economic Research, 1998. (NBERworking paper no. 6485).

1425 CAMPBELL, John Y. Consumption and the stock market: interpretinginternational experience. Cambridge, MA: National Bureau of EconomicResearch, 1996. (NBER working paper no. 5610).

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1426 CAMPBELL, John Y. Intertemporal asset pricing without consumptiondata. Cambridge, MA: National Bureau of Economic Research, 1992.(NBER working paper no. 3989).

1427 CABALLERO, Ricardo J. Near- rationality, hetrogeneity and aggregateconsumption. Cambridge, MA: National Bureau of Economic Research,1992. (NBER working paper no. W4035).

1428 CAMPBELL, John Y. and Cochrane, John H. By force of habit: aconsumption- based explanation of aggregate stock market behaviour.Cambridge, MA: National Bureau of Economic Research, 1995. (NBERworking paper no. 4995).

1429 CAMPBELL, John Y. and Viceira, Luis M. Consumption and portfoliodecisions when expected returns are time varying. Cambridge, MA:National Bureau of Economic Research, 1996. (NBER working paper no.5857).

1430 CAPITAL mobility: the impact on consumption investment and growth.Cambridge: Cambridge University Press, 1994. 378p.

1431 CARR-HILL, Roy A. and Lintott, John. Consumption, jobs and theenvironment: a fourth way? New York: Palgrave, 2002. 272p.

1432 CARROLL, Christopher D. Death to the log-linearized consumptionEULER equation! Cambridge, MA: National Bureau of Economic Research,1997. 35p.

1433 CARSON, Luke. Consumption and depression in Gertrude Stein, LouisZukofsky, and Ezra Pound. New York: St. Martin’s Press, 1999. 283p.

1434 CARUANA, Robert J. Morality in consumption: towards a sociologicalperspective. Nottingham: International Centre for Corporate SocialResponsibility, 2003. 19p.

1435 CASE, Anne C. and Deaton, Angus. Consumption, health, gender, andpoverty. Washington, D.C.: World Bank, 2003. (Policy Research workingpaper no. 3020).

1436 CENTRAL Electricity Authority. Projections for electrical energyconsumption upto 2006-07: using econometric modelling techniques. NewDelhi: Central Electricity Authority, 1992.

1437 CHAKRABARTY, Indrani. Consumption and income in CalcuttaMetropolitan area. Calcutta: Centre for Urban Economic Studies, 1993.

1438 CHATTERJEE, Biswajit and Kundu, Amit. Forms of consumption, moralhazard and credit tenancy interlinkage. Jadavpur: Jadavpur University,1998. (Ph.D. Thesis).

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1439 CHATURVEDI, Arvind. Consumption expenditure and inequality in ruralIndia. Noida: Birla Economic Research Foundation, 1990. 53p.

1440 CHAUDHURI, S. and Paxson, C. Consumption smoothing and incomeseasonality in rural India. Princeton: Princeton University, 1994.

1441 CHETTY, Raj and Szeidl, Adam. Consumption commitments: neoclassicalfoundations for habit formation. Cambridge, MA: National Bureau ofEconomic Research, 2004. (NBER working paper no. 10970).

1442 CHOE, Boum-Jong. Global trends in raw materials consumption.Washington, DC: World Bank, 1991. (Policy Research working paper no.804).

1443 CHOI, James J., Consumption-wealth co-movement of the wrongsign. Cambridge, MA: National Bureau of Economic Research, 2004. (NBERworking paper no. 10454).

1444 CHUA, Beng Huat. Life is not complete without shopping: consumptionculture in Singapore. Singapore: Singapore University Press, NationalUniversity of Singapore, 2003. 209p.

1445 CLARIDA, R.H. Co-integration, aggregate consumption and the demandfor imports: a structural econometric investigation. Cambridge, MA:National Bureau of Economic Research, 1991. (NBER working paper no.W3812).

1446 CLEMENTS, Michael and Smith, Jeremy. Forecasting seasonal UKconsumption components. Warwick: The University of Warwick, 1997.31p.

1447 COMMERCIAL culture: economics, practices, spaces, edited by PeterJackson, Oxford: Berg, 2000. 284p.

1448 CONFRONTING consumption, edited by Thomas Princen, Cambridge:MIT Press, 2002. 390p.

1449 Consumerism. North Mankato, MN: Chrysalis Education, 2004.

1450 CONSUMING motherhood, edited by Janelle S. Taylor, Linda L. Layneand Danielle F. Wozniak. New Brunswick, N.J.: Rutgers University Press,2004. 323p.

1451 CONSUMPTION and American culture, edited by David E. Nye and CarlPedersen. Amsterdam: VU University Press, 1991. 239p.

1452 CONSUMPTION and class: divisions and change, edited by RogerBurrows and Catherine Marsh. New York: St. Martin’s Press, 1992.263p.

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1453 CONSUMPTION and development: economic, social and technicalaspects, edited by Andra’s Herna Di. Budapest, Hungary: HungarianScientific Council for World Economy, 1992. 142p.

1454 CONSUMPTION and everday life, edited by Hugh Mackay. London: Sage,1997. 320p.

1455 CONSUMPTION and market Society in Israel, edited by Yoram S. Carmeliand Kalman Applbaum. New York: Berg, 2004. 208p.

1456 CONSUMPTION and Marketing: macro dimensions, edited by Russell W.Belk, Nikhilesh Dholakia and Alladi Venkatesh. Cincinnati: South-WesternCollege Publication, 1996. 360p.

1457 CONSUMPTION and the world of goods, edited by John Brewer and RoyPorter. London: Routledge, 1993. 564p.

1458 CONSUMPTION in an age of information, edited by Sande Cohen andR.L. Rutsky. Oxford: Berg, 2005. 184p.

1459 CONSUMPTION in Asia: lifestyles and identities, edited by Chua Beng-Huat. London: Routledge, 2000. 249p.

1460 CONSUMPTION matters: the production and experience of consumption,edited by Stephen Edgell, Kevin Hetherington and Alan Warde. Oxford,England: Blackwell, 1996. 321p.

1461 CONSUMPTION of culture, 1600-1800: image, object, text, edited by AnnBermingham and John Brewer. London: Routledge, 1995. 548p.

1462 CONSUMPTION of mass, edited by Nick Lee and Rolland Munro. Oxford:Blackwell Publishers, 2001. 234p.

1463 CONSUMPTION of time and the timing of consumption: toward a newbehavioural and socio-economics: contributions in honor of Amitai Etzioni:proceedings of the international cooloquium, Amsterdam, 6-8 November1990, edited by Gerrit Antonides, Wil Arts and W. Fred van Raaij.Amsterdam: North-Holland, 1991. 285p.

1464 CONSUMPTION reader, edited by David B. Clarke, Marcus A. Doel andKate M.L. Housiaux. London: Routledge, 2003. 288p.

1465 CONSUMPTION studies and the history of the Ottoman Empire, 1550-1922: an introduction, edited by Donald Quataert. Albany: State Universityof New York Press, 2000. 358p.

1466 CONSUMPTION tax trends. Paris: Organisation for Economic Co-operation and Development, 1995. 54p.

1467 CONSUMPTION, identity and style: marketing, meanings and the packagingof pleasure, edited by Alan Tomlinson. London: Routledge, 1990. 244p.

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1468 CONSUMPTION, population and sustainability: perspectives from scienceand religion, edited by Audrey R. Chapman, Rodney L. Petersen andBarbara Smith-Moran. Washington, DC: Island Press, 2000. 355p.

1469 CONSUMPTION: critical concepts in the social sciences, edited by DanielMiller. London: Routledge, 2001. 4v.

1470 CONTEMPORARY consumption rituals: a research anthology, edited byCele, C. Othes and Tina M. Lowrey. Mahwah, N.J.: Lawrence ErlbaumAssociates, 2004. 332p.

1471 CORRIGAN, Peter. Sociology of consumption: an introduction. London:Sage, 1997. 208p.

1472 CROSS, Gary S. All-consuming century: why commercialism won in modernAmerica. New York: Columbia University Press, 2000. 320p.

1473 Cross- cultural consumption: global markets local realities, edited by DavidHowes. Oxford: Taylor and Francis, 1996. 224p.

1474 CURRIE, David, Holly, Sean and Scott, Andrew. Seasonal error correctionmodel of UK aggregate consumption. London: Institute for Fiscal Studies,1991. 39p.

1475 CUTLER, D.M. and Katz, L.F. Rising inequality? changes in the distributionof income and consumption in the 1980s. Cambridge, MA: National Bureauof Economic Research, 1992. (NBER working paper no. 3964).

1476 DANZIGER, Pamela N. Why people buy things they don’t need:understanding and predicting consumer behaviour. Chicago: DearbornTrade Publishing, 2004. 291p.

1477 DARBHA, Gangadhar. Asymmetries in household consumption andliquidity constraints: a switching regression approach. Mumbai: IndiraGandhi Institute of Development Research, 1996.

1478 DARBHA, Gangadhar and SEN, Kunal. Liquidity constraints and theasymmetric behaviour of aggregate consumption: some Indian evidence.Mumbai: Indira Gandhi Institute of Development Research, 1994.

1479 DASGUPTA, Partha. Population, consumption and resources: ethicalissues. London: London School of Economics and Political Science, 1997.

1480 DATTA, K.L. and Sharma, Savita. Level of living in India: an analysis ofconsumption and poverty. New Delhi: Planning Commission, 2000.

1481 DEATON, A. Understanding consumption. Oxford: Oxford University Press,1993. 256p.

1482 DEATON, Angus and Zaidi, Salman. Guidelines for constructingconsumption aggregrates for welfare analysis. Washington, D.C.: WorldBank, 2002. 124p.

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1483 DELGADO, C.L. and Reardon, T. Cereal consumption shifts and policychanges in developing countries: general trends and case studies fromthe West African semi-arid tropics. Washington, DC: International FoodPolicy Research Institute, 1992.

1484 DHARMENDERA KUMAR. Consumer awareness and consumptionpatterns of durables. Kurukshetra: Kurukshetra University, 2003. (Ph.D.Thesis).

1485 DISCIPLINARY approaches to consumption, edited by Daniel Miller.London: Routledge, 2001. 577p.

1486 DURNING, Allan Thein. How much is enough?: the consumer society andthe future of the earth. New York: Norton, 1992. 200p.

1487 DWYER, Terence M. and Freebairn, John. Consumption tax: a solution ornew problems? Canberra: Australian National University, Centre forEconomic Policy Research, 1992. 57p.

1488 EDWARDS, Tim. Contradictions of consumption: concepts, practices andpolitics in consumer society. Buckingham: Open University Press, 2000.204p.

1489 ELLINGSEN, Tore and Holden, Steinar. Sticky consumption and rigid wages.Norway: University of Oslo, 1995.

1490 ELUSIVE consumption, edited by Karin M. Ekstrom and Helene Brembeck.Oxford: Berg, 2004. 288p.

1491 EXPLODING the population myth: consumption versus population, whichis the climate bomb?, edited by Atiq Rahman, Nick Robins and AnnieRoncerel. Brussels: Bangladesh Centre for Advanced Studies, 1993. 105p.

1492 FELDSTEIN, Martin. Effect of a consumption tax on the rate of interest.Cambridge, MA: National Bureau of Economic Research, 1995. (NBERworking paper no. 5397).

1493 FERNANDEZ-VILLAVERDE, Jesus and KRUEGER, Dirk. Consumptionover the life cycle: some facts from consumer expenditure survey data.Cambridge, MA: National Bureau of Economic Research, 2002. 30p.

1494 FERSON, W.E. and Constantinides, G.M. Habit Persistence and durabilityin aggregate consumption: empirical tests. Cambridge, MA: National Bureauof Economic Research, 1991.

1495 FINE, Ben. World of consumption: the material and the cultural revisited.2nd ed. Oxford: Taylor and Francis, 2002. 328p.

1496 FINE, Ben, Heasman, Michael and Wright, Judith. Consumption in the ageof affluence: the world of food. London: Routledge, 1996. 305p.

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1497 FLAVIN, M. Robust estimation of the joint consumption/asset demanddecision. Cambridge, MA: National Bureau of Economic Research, 1999.28p.

1498 FOELLMI, Reto. Consumption structure and macroeconomics: structuralchange and the relationship between inequality and growth. New York:Springer, 2005. 161p.

1499 FRIEDMAN, Jonathan. Consumption and identity. Chur, Switzerland:Harwood Academic, 1994. 239p.

1500 FUHRER, Jeffrey C. and Klein, Michael W. Risky habits: on risk sharing,habit formation and the interpretation of international consumptioncorrelations. Cambridge, MA: National Bureau of Economic Research,1998. 39p.

1501 GATEWAYS to the global market: consumers and electronic commerce.Paris: Organisation for Economic Co-operation and Development, 1998.133p.

1502 GAY, Paul Du. Consumption and identity at work. London: Sage, 1996.213p.

1503 GENTRY, William M. and Hubbard, R. Glenn. Distributional implicationsof introducing a broad- based consumption tax. Cambridge, MA: NationalBureau of Economic Research, 1996. (NBER working paper no. 5832).

1504 GERTLER, Paul and Gruber, Jonathan. Insuring consumption againstillness. Cambridge, MA: National Bureau of Economic Research, 1997.(NBER working paper no. 6035).

1505 GLICKMAN, Lawrence B. Living wage: American workers and the makingof consumer society. Ithaca, N.Y.: Cornell University Press, 1997. 220p.

1506 GOULDING, Christina. Grounded theroy investigation of contemporaryconsumer behaviour in relation to museum consumption: a motivationaland experimental analysis. Wolverhampton: University ofWolverhampton, 1997.

1507 GREEN, Eileen. Virtual gender. Technology, consumption and identity.London: Routledge, 2001. 330p.

1508 GROSSMAN, Herschel I. Sovereign debt and consumption smoothing.Cambridge, MA: National Bureau of Economic Research, 1997. 10p.

1509 GRUBER, J. Consumption smoothing benefits of unemployment insurance.Cambridge, MA: National Bureau of Economic Research, 1994. 31p.

1510 GRUBER, Jonathan. Cash welfare as a consumption smoothing mechanismfor single mothers. Cambridge, MA: National Bureau of EconomicResearch, 1996. 43p.

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1511 GUALERZI, Davide. Consumption and growth: recovery and structuralchange in the US economy. Cheltenham, UK: Edward Elgar, 2001. 220p.

1512 HANSEN, Gary D. Consumption over the life cycle: the role of annuities.Cambridge, MA: National Bureau of Economic Research, 2006. 32p.

1513 HANSEN, Lars Peter, Heaton, John and Li, Nan. Consumption strikesback: measuring long-run risk. Cambridge, MA: National Bureau ofEconomic Research, 2005. 25p.

1514 HARRIS, J.E. Working model for predicting the consumption and revenueimpacts of large increases in the U.S. Federal Cigarette Excise Tax.Cambridge, MA: National Bureau of Economic Research, 1994. 19p.

1515 HO, Jennifer Ann. Consumption and identity in Asian American coming-of-age novels. New York: Routledge, 2005. 202p.

1516 HODERLEIN, Stefan Georg Nicolas. Econometric modeling ofheterogeneous consumer behaviour: theory, empirical evidence andaggregate implications. London: University of London, 2002.

1517 HOLDSWORTH, Maxine. Green choice: what choice? summary of NCCresearch into consumer attitudes to sustainable consumption. London:National Consumer Council, 2003. 16p.

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1523 INDIA. National Sample Survey Organisation. Consumption of tobaccoin India, 1993-94: 5th quinquennial survey of consumer expenditure: NSS50th round, July 1993-June 1994. New Delhi: NSSO, 1998.

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1524 INDIA. National Sample Survey Organisation. Household consumersexpenditure and employment situation in India, 1997: NSS fifty third round,January-December 1997. New Delhi: NSSO, 1998. v.p.

1525 INDIA. Planning Commission. Level of living in India: an analysis ofconsumption and poverty. New Delhi: Planning Commission, 2000. 120p.

1526 INGCO, M.D. Changes in food consumption patterns in the Republic ofKorea. Washington, DC: World Bank, 1990. (Policy Research workingpaper series no. 506).

1527 INSIDE consumption, edited by S. Ratneshwar and David Glen Mick. NewYork: Routledge, 2005. 356p.

1528 INTERNATIONAL Food Policy Researh Institute. Foods needs ofdeveloping countries: projections of production and consumption to 1990.Washington: IFPRI, 1990.

1529 INTERNATIONAL Organization of Consumers Unions.Forum onSustainable Consumption (1992 June 4: Malaysia). Consumers and theenvironment: proceedings. London: IOCU, 1992. 83p.

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1531 JAMES, Jeffrey. Consumption, globalization, and development.Houndmills: Macmillan Press, 2000. 142p.

1532 JAMES, Jeffrey. Consumption and development. New York: St. Martin’sPress, 1993. 251p.

1533 JAYNE, Mark. Cities and consumption. Oxford: Taylor and Francis, 2006.244p.

1534 JOHNSTONE, Nick. Modelling passenger demand, energy consumptionand pollution emissions in the transport sector. Cambridge: University ofCambridge, 1995. (Cambridge working paper in Economics no. 9527).

1535 JOSHI, P.D. Changing pattern of consumption expenditure in India andsome selected states. New Delhi: S.N., 1998. 511p.

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1538 KAPUR, J.C. Our future: consumerism or humanism. New Delhi: KapurSurya Foundation, 2005. 297p.

1539 KEANE, Michael P. and Prasad, Eswar. Consumption and income inequalityin Poland during the economic transition. Washington, D.C.: InternationalMonetary Fund, 1999. (Working paper no. 99/14).

1540 KIMBALL, Miles and Weil, Philippe. Precautionary saving andconsumption smoothing across time and possibilities. Cambridge, MA:National Bureau of Economic Research, 1992. (NBER working paper no.3976).

1541 KUMAR, Shubh K. Adoption of hybrid maize in Zambia: effects on genderroles, food consumption and nutrition. Washington, DC: InternationalFood Policy Research Institute, 1994.

1542 LANG, Tim and Gabriel, Yiannis. Unmanageable consumer: contemporaryconsumption and its fragmentations. London: Sage, 1995. 224p.

1543 LATHAM, Rob. Consuming youth: vampires, cyborgs, and the culture ofconsumption. Chicago: University of Chicago Press, 2002. 336p.

1544 LEE, Martyn J. Consumer culture reborn: the cultural politics ofconsumption London: Routledge, 1993. 384p.

1545 LEWIS, Karen K. Consumption, stock returns and the gains frominternational risk- sharing. Cambridge, MA: National Bureau of EconomicResearch, 1996. (NBER working paper no. W5410).

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1547 LIN, Kenneth S. Private consumption, non-traded goods and real exchangerate: a cointegration Euler equation approach. Cambridge, MA: NationalBureau of Economic Research, 1996. (NBER working paper no. W5731).

1548 LYON, Andrew B. and Schwab, Robert M. Consumption taxes in a life-cycle framework: are sin taxes regressive? Cambridge, MA: National Bureauof Economic Research, 1991. (NBER working paper no. 3932).

1549 MACDONALD, R. Heterogeneity in consumer behaviour: some empiricalaspects of aggregate UK consumption. Wales: University College ofWales, Department of Economic and Agricultural Economics, 1991.

1550 MAITRA, P. Is consumption smooth at the cost of volatile leisure? aninvestigation of rural India. Sydney: University of Sydney, 1997. (NBERworking paper no. 9711).

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1551 MALLEY, James R. Unemployment and consumption: the case of motor-vehicles. Stirling: Department of Economics, University of Stirling, 1993.21p.

1552 MARSDEN, Terry, Flynn, Andrew and Harrison, Michelle. Consuminginterests: the social provision of foods. London: Routledge, 2000. 220p.

1553 MARTIN, Robert F. Consumption, durable goods, and transaction costs.Washington, D.C.: Federal Reserve Board, 2003. (FRB InternationalFinance Discussion paper no. 756).

1554 MASON, Roger. Economics of conspicuous consumption: theory andthought since 1700. Cheltenham, UK: Edward Elgar, 1998. 192p.

1555 MCCALLA, Douglas. Consumption stories: customer purchases of alcoholat an Upper Canadian country store in 1808-1809 and 1928-1929. Sainte-Foy: CIEQ, 1999. 11p.

1556 MCCRACKEN, Grant David. Culture and consumption II: markets,meaning and brand management. Bloomington: Indiana University Press,2005. 232p.

1557 McLURE, C.E. Consumption-based direct tax for countries in transitionfrom socialism. Washington, DC: World Bank, 1991. 44p.

1558 MENDOZA, E.G., Razin, A. and Tesar, L.L. Effective tax rates inmacroeconomics: cross- country estimates of tax rates on factor incomesand consumption. Cambridge: National Bureau of Economic Research,1994. (NBER working paper no. 4864).

1559 MIKLITSCH, Robert. From Hegel to Madonna: towards a general economyof “commodity fetishism”. Albany: State University of New York Press,1998. 224p.

1560 MILBOURNE, R. and Otto, G. Consumption smoothing and the currentaccount. New South Wales: University of New South Wales, 1990.

1561 MILESI- FERRETTI, Gian Maria and Roubini, Nouriel. Growth effects ofincome and consumption taxes: positive and normative analysisWashington, D.C.: International Monetary Fund, 1995. (NBER workingpaper no. 5317).

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1563 MILLER, Daniel. Acknowledging consumption. London: Taylor andFrancis, 1995. 352p.

1564 MIRON, J.A. and Zwiebel, J. Alcohol consumption during prohibition.Cambridge, MA: National Bureau of Economic Research, 1991. 13p.

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1565 MONADJEMI, M.M. Do fiscal variables affects private consumption?evidence from Australia and the United States. New South Wales: TheUniversity of New South Wales, 1994.

1566 MONADJEMI, M.M. Government debt and private consumption: someinternational evidence. New South Wales: University of New South Wales,1993.

1567 NATIONAL Bureau of Economic Research. Intertemporal allocation ofconsumption: theory and evidence. Cambridge: NBER, 1994. (NBERworking paper no. 4811).

1568 NEW forms of consumption: consumers, culture and commodification,edited by Mark Gottdiener. Lanham, MD: Rowman and Littlefield, 2000.320p.

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1573 ORGANISATION for Economic Co-operation and Development.Consumption tax trends: VAT/GST, Excise and environmental taxes. Paris:OECD, 2001. 78p.

1574 OTTO, Glenn and Voss, Graham. Optimal consumption, external debt andthe real interest rate: an empirical investigation. New South Wales:University of New South Wales, 1992. (Discussion paper no. 92/14).

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1576 PARIKH, J., Panda, M. and Murthy, N.S. Consumption pattern differencesand environmental implications: a case study of India. Mumbai: IndiraGandhi Institute of Development Reearch, 1994.

1577 PARIKH, Jyoti and Painuly, J.P. Population, Consumption patterns andclimate change: a socioeconomic perspective from the South. Mumbai:Indira Gandhi Institute of Development Research, 1995.

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1578 PARIKH, Jyoti, Consumption patterns: the driving force ofenvironmental stress. Bombay: Indira Gandhi Institute of DevelopmentResearch, 1999. 56p.

1579 PARIKH, K. and Srinivasan, T.N. Poverty alleviation policies in India:food consumption subsidy, food production subsidy and employmentgeneration. Mumbai: Indira Gandhi Institute of Development Research,1990.

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1581 PARKER, Jonathan, A. Consumption risk and expected stock returns.Princeton, NJ: Woodrow Wilson School of Public and International Affairs,2003. (Discussion paper no. 223).

1582 PATERSON, Mark. Consumption and everyday life. New York: Routledge,2006. 264p.

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1584 PERROTTA, Cosimo. Consumption as an investment: the fear of goodsfrom Hesiod to Adam Smith. New York: Routledge, 2004. 400p.

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1590 POPULAR Culture: production and consumption, edited by C., LeeHarirngton and Denise, D. Bielby. New York: Blackwell, 2000. 368p.

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1592 PRASAD, A.R. Consumption behaviour in India. New Delhi: Reliance,2001. 368p.

1593 PYNE, Hnin, Gender dimensions of alcohol consumption and alcohol-related problems in Latin America and the Caribbean. Washington, DC:World Bank, 2002. 480p.

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1595 RAIKHY, P. S. and Singh, Parminder. Energy consumption in India: patternand determinants. New Delhi: Deep and Deep, 1990.

1596 RAMMOHAN, Anu. Old- age security versus current consumption: theforgotten role of child labour. Sydney: University of Sydney, 1998. 26p.(Department of Economics paper no. 98-06).

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1599 RITZER, George. Enchanting a disenchanted world: revolutionzing themeans of consumption. London: Sage, 2004. 280p.

1600 ROGOFF, K. Traded goods consumption smoothing and the random walkbehaviour of the real exchange rate. Cambridge, MA: National Bureau ofEconomic Research, 1992. (NBER working paper no. W4129).

1601 ROTEMBERG, Julio J. Cyclical movements in wages and consumption in abargaining model of unemployment. Cambridge, MA: National Bureau ofEconomic Research, 1998. (NBER working paper no. W6445).

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1603 RURAL labour enquiry: report on consumption expenditure of rural labourhouseholds (38th round of N.S.S.), 1983. Chandigarh: Labour Bureau,Ministry of Labour, Government of India, 1990. 183p.

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1604 SANDVOSS, Cornell. Fans: the mirror of consumption. Cambridge: PolityPress, 2005. 224p.

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1608 SCHROEDER, Jonathan E. Visual consumption. London: Routledge, 2002.193p.

1609 SEIDMAN, Laurence S. U.S.A.Tax: progressive consumption tax.Cambridge, MA: MIT Press, 1997. 160p.

1610 SEKAR, S. Consumer values in product consumption patterns: a studybased on selected income groups in Madras city. Chennai: University ofMadras, 1995. (Ph.D. Thesis).

1611 SESHAN, Radha. Some aspects of the legal economics of the consumerwith special reference to India since 1950. Chennai: University of Madras,1994. (Ph.D. Thesis).

1612 SHETH, Jagdish N., Newman, Bruce I. and Gross, Barbara L. Consumptionvalues and market choices: theory and applications. Cincinnati: South-Western Publication, 1991. 218p.

1613 SHOREY, Everett and Eckman, Tom. Appliances and global climate change,increasing consumer participation in reducing greenhouse gases.Arlington, VA: PEW Centre of Global Climate Change, 2000.

1614 SINGH, I. Input-Output Analysis of energy consumption in india. NewDelhi: Anmol Publications, 1994.

1615 SLESNICK, Daniel T. Consumption and social welfare: living standardsand their distribution in the United States. Cambridge: CambridgeUniversity Press, 2001. 236p.

1616 SMAIL, Daniel Lord. Consumption of justice: emotions, publicity, andlegal culture in Marseille, 1264-1423. Ithaca: Cornell University Press, 2003.277p.

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1617 SMITH, Woodruff D. Consumption and the making of respectability, 1600-1800. New York: Routledge, 2002. 339p.

1618 SOORYAMOORTHY, R. Consumption to consumerism: in the context ofKerala. New Delhi: Classical Publication Company, 1997. 176p.

1619 SOUNDARAPANDIAN, M. Economic reforms and public distributionsystem. New Delhi: Serials Publication, 2003. 215p.

1620 SPEIGHT, Alan E.H. Consumption, rational expectations and liquidity:theory and evidence. New York: St. Martin’s Press, 1990. 208p.

1621 STEEDMAN, Ian. Consumption takes time: implications for economictheory. London: Routledge, 2006. 180p.

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1623 STONELEY, Peter. Consumerism and American girl’s literature, 1860-1940.Cambridge, MA: Cambridge University Press, 2003. 167p.

1624 STOREY, John. Cultural consumption and Everyday life. London: Arnold,1999. 191p.

1625 TURTELBOOM, Bart. Consumption smoothing and exchange ratevolatility. Washington: International Monetary Fund, 1995. (Workingpaper no. 95/108).

1626 VANI, BP. Poverty Inequality and consumption pattern of poor in ruralIndia. New Delhi: Indian statistical institute, 1992.

1627 WANG, J. and Ng, Yew-Kwang. Pursuit of relative conspicuousconsumption in monopolitic competition. New South Wales: Universityof New South Wales, 1993.

1628 WARDE, Alan. Consumption, food and taste: culinary antinomies andcommodity culture. London: Sage, 1997. 231p.

1629 WEN, Liu. Production, consumption and environment in China. China:Centre for Environment Strategy of China, 1994.

1630 WHITLEY, John. Consumer spending forecasts for the world’s largesteconomies 1995-2005. London: Economist Intelligence Unit, 1995. 142p.

1631 WILLIAMS, Rosalind Helen. Dream worlds: mass consumption in latenineteenth-century France. Berkeley: University of California Press, 1991.451p.

1632 WILSON, Fiona and Arias, Patricia. Clothing, identity and consumptionin a Mexican region. New Delhi: Centre for Development Research, 1995.(CDR working papers).

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1633 WONG, Stanley.Foundations of PaulSamuelsons revealedpreference theory. Rev. ed.London: Routledge, 2006.148p.

1634 WORLD BANK. GlobalEnvironment Division.Russian Federation: ozonedepleting substanceconsumption phase- outproject second tranche.Washington, DC: GlobalEnvironment Division, WorldBank, 1998.

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AAbimbola, Temilade Mujidat Labake

406Abrams, Bill 773Acherman, Frank 1013Adams, Bob 1234Adil, M.S. 521Aduru, Rajendra Prasad 522Agarwal, Meenu 677Agarwal, Nidhi 2Agarwal, Vijender Kumar 523Agenor, Pierre-Richard 1392Aggarwal, Anju D. 965Aggarwal, Praveen 524Aggarwal, Sukhdev 524Agrawal, Meenu 47Aguiar, Mark 1393Ahlfors, U.G., Et.Al. 807Ahmad, E. 1394,1395Ahmad, Eatzaz 1396Ahmad, Farooq 525,671Ahmed, A.M. 3Akkireddy, Shri Venkata Siva Rama

194Albaum, Gerald S. 801Albert, Peter J. 361Albrecht, Karl 808Alderman, Harold 1397Aldridge, Alan E. 1398Alexandria, Va 894Ali Hashim 526Ali, Sadia Samar 4Allan, Barney 480Allen, Derek R. 809Al-Rasheed, S. 3Alwitt, Linda F. 1278American Bankers Association

Education Foundation 386American Bar Association 672Ameriks, John 967Anastasia, Trena T. 875Andersen, Robin 968

Anderson, Alison 1291Anderson, Kristin 742Anderson, Simon P. 407Andrade, Fabio Wendling Muniz De

290Andrews, Jonathan 969Andrews, Mac 1137Andrews, Maggie 966Anjaiah, S. 1279Anton, Jon 743,744,1174Antonides, Gerrit 5,34,1463Antony, M.J. 527Applbaum, Kalman 1455Applebaum, Robert A. 483Appleton, Jo Ann 876Ardito, Stephanie C. 877Arias, Patricia 1632Armistead, Colin G. 878Arnould, Eric 970Arora, Ramesh K. 971,1021Arora, Renu 673,972Arora, Sukhwinder Singh 1083Arreaza, Adriana 1401Arun Kumar 242Aryal, Bhoj Raj 408Asghar, J. 204Asher, Allan 1280Ashkeazi, Michael 1402Asian Productivity Organisation 1403Askegaard, Soren 12Assael, Henry 1281Atkin, Douglas 409Attanasio, Orazio P. 6, 291, 410, 1404,

1405,1406, 1407, 1408Auld, David D. 88Avery, Robert B. 292Avidsson, Ragnar 528Awasthi, S.K. 529,534

BBach, Voler 745Bag, R.K. 530


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Bagozzi, Richard P. 7Bagwell, Laurie Simon 1409Bailey, Keith 913Bailey, Richard 879Baird, Kristin 880Bajari, Patrick 674Baker, Dean 660Baker, Susan 8Bakshi, P.M. 531Balachandran, S. 973Balaji, U. 9Balderjahn, Ingo 176Baldev Singh 10Balingit, Albert Y. 532Ball, Marion J. 490Ballard, Jim 987Baltej Singh 11Bamossy, Gary 12Banasik, John 57Bandyopadhyay, Shyama Prasad 533Banerjee, A.K. 534Bangia, R.K. 535Bangs, David H. 1282Banks, James 1407,1408Bannur, G.H. 1283Bano, Vaseem 13Bareham, Jon R. 14Bark, T. 411Barkley, Bruce 974Barlow, Jannelle 283Barnard, Bill 1035Barowalia, J.N. 536Barowalia, Jagan Nath 1410Barrett, Stephen 484Barron, John M. 15Barry, F. 1411Basch, Michael D. 941Baset, Abdel 16Basu, P. 675Basu, Saroj Kumar 293Batchelor, Roy 17Batina, Raymong G. 1412Batra, Promod 881,975,976Batra, Satish K. 18Batra, Vijay 976

Battacharya, Lipi 25Baudrillard, Jean 977Bauman, Z. 942Bayoumi, Tamim 1413Bayus, Barry L. 1284Bearden, William O. 774Becker, Hal 882Becker, Tilman 190Becker, Torbjorn 1414Beckerman, W. 1415Beckett, Anthony 19, 20, 21Beckmann, Suzanne C. 790Bednall, David 213Beesley, M.E. 1285Beetham, Margaret 1175Bejou, David 750Belasco, Warren James 485Belk, Russell W. 978,1456Bell, Chip R. 979Beller, Ken 22Belsky, Eric S. 297Beng-Huat, Chua 1459Benjamin, Beryl 811Benkard, C. Lanier 674Bennett, Peter D. 23Benson, John 980Berg, Maxine 54Berger, Arthur Asa 981Bergman, Bo 812Bergstresser, Daniel 294Berkman, Harold W. 24Bermingham, Ann 1461Bernheim, B. Douglas 1409, 295Berry, Steven 982Bertrand, Marianne, Et.Al. 296Best, Roger J. 1326,1327Bettman, James R. 151,850Bewley, Ronald 819Bhansali, S.R. 537Bhatia, Basant Lal 264Bhattacharya, Debasis 983Bianchi, Marina 984Bielby, Denise D. 1590Binder, M. 1417Bird, Timothy C. 538

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Bismut, Claude 1392Black, Julia 539,621Black, Naomi 985Blackwell, Roger D. 79,986Blanchard, Kenneth H 987Bland, F. Paul 541Blanding, Warren 883Blankern, J. 1421Blattberg, Robert C. 988Blinder, Alan S. 27Block, Martin P. 1372Blundell, Richard 28Blythe, Jim 29Bocock, Robert 1418Boden, Sharon 943Bodenberg, Thomas M. 746Boehm, Thomas P. 757Bojagar, Shaukat Appa 1286Bond, Alison 802Bongs, David H. 1287Bonney, Robert 486Bonomo, M. 1419Bosshart, David 814Bosworth, Michael T. 30Bowbrick, Peter 412Bowen, David 929Bowman, Karlyn H. 487Boyle, Cathy, Comp. 496Bozarth, Barbara 508Bradford, David F. 1420Braithaite, John 1288Brander, James 989Brar, Maninder Pal Singh 415Braun, J.V. 1421Braun, Philip A. 1422Brembeck, Helene 1490Brent, D. Ruben 1245Brewer, John 1457,1461Brijball, Sanjana 60Brink, Annekie 60Britten, Michael J. 897Brobeck, Stephen 542,567Brown, Andrew 676Brown, Ann 990Brown, Mary 991

Brown, Paul B. 1212Brown, Stanley A. 752Brown, Stephen 776Browne, Beverly 56Browning, M. 1405Bryan, Michael F. 652, 653Bubbard, Thomas N. 125Buckingham, Richard 992Budnitz, Mark 543Buhalis, Dimitrios 477Bullen, Elizabeth 1129Burgess, Matt 1095Burr, Jennifer 800Burrows, Roger 1452Burst, Ardis 1088Burton, Alan G. 544Burton, Dawn 298Butsher, Stephan A. 994Byrne, Leslie L. 995

CCaballero, Ricardo J. 1424Calder, Lendol Glen 299Calem, Paul S. 292Callebaut, Jan 32Calver, S. 1369Cameli, Yoram S. 1455Campbell, Sally R. 381,996Campbell, Dennis 678Campbell, John Y. 1425, 1426, 1427,

1428, 1429Canner, Glenn B. 292Cant, Michael 60Caplin, Andrew 967Cappo, Joe 33Card, Frank 300Carlaw, Peggy 884Carnall, Michael 982Carr, Judith A. 1073Carr-Hill, Roy A. 1431Carroll, Christopher D. 1432Carson, Cary 361Carson, Luke 1433Carter, Carolyn 373

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Carter, Carolyn L. 301, 368, 372Carter, Tony 748Carter, Wendy 885Cartwright, Peter 545,997,679Caruana, Robert J. 1434Case, Anne C. 1435Cashin, Paul 1392Cathelat, Bernard 998,1290Cave, Sue 36Cecchetti, S.G. 652Cecchetti, Stephen G. 653Cemile, Yavas 440Central Board Of Irrigation 999Central Electricity Authority 1436Centre For Monitoring Indian

Economy 654, 655, 1000Ch, Jayashree 37Chacko, Jose 1001Chacko, T. 547Chadha, Rajni 1002Chadler, Kreta 1003Chah, Eun Young. 416Chahal, Hardeep Kaur 38Chakkarwar, Sudhir R. 548Chakrabarty, Indrani 1437Chandrasekharan Nair, Shoba 39Chang, Richard Y. 816,1004Chaplin, Ed 488Chapman, Audrey R. 1468Charles, C. Leslie 886Chaston, Ian 1292Chatterjee, Biswajit 1438Chaturvedi, Arvind 1439Chaudhary, Ram Naresh Prasad 549Chaudhuri, S. 1440Chavis, Larry 40Cheemadan, Yakoob 550Chenjrayi, Clive 620Chetia, C.K. 1086Chetty, Raj 1441Chhina, Amanpreet 1293Chisnall, Peter Michael 41Chitkara, M.G. 944Choe, Boum-Jong 1442Choi, James J. 1443

Choudhari, V.R. 551Christensen, Clayton M. 1005Christian, Sheldon Chan 512Christopher, Martin 887Chua, Beng Huat 1444Church, Keith B. 42Ciarlante, Deanna 214Clarida, R.H. 417,1445Clarke, David B. 1464Clarke, George R.G. 888Clegg, Brian 43Clements, Michael 1446Cleveland, Brad 747Clifford, Helen 54Coasta, Janeen Arnold 101Cochrane, John H. 1428Coddington, Walter 1294Coelho, Karen 270Coffey, Timothy 1295Coffey, Timothy J. 1221Cohen, Mirelle 1072Cohen, Sande 1458Colbary, Richard E. 889Cole, Paul M. 1264Cole, Robert Hartzell 302Combs, Wesley 479Coney, Kenneth A. 1327Conghua Li 45Connecticut. Department Of Public

Utility Control 383Constantinide, G.M. 1422, 1494Consumer Education And Research

Centre. National Workshop (1994:Ahmedabad) 1010

Consumer Unity And Trust Society680,1020

Consumers International RegionalOffice For Asia And The Pacific562

Conway, Lorraine 563Coppack, Martin 387Corporate National Consumer Council

681Corrigan, John 946Corrigan, Peter 1471

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Costa, Carlos 477Costa, Dora L. 303Cowley, Elizabeth 213Coyle, Joanne 820Craig, Gill 492Craig-Lees, Margaret 56Cranston, Ross 587Crego, Edwin T. 1024Croll, Elisabeth J. 821Crook, Jonathan N. 57Cross, Gary S. 1472Cross, Richard 1025Cubita, Peter N. 572Currie, David 1474Curry, Adam 1026,1301Curry, Jay 1026,1301Cusack, Michael 59Cutler, D.M. 1475

DDaetz, Doug 1035Dai, Xiudian 420Dalgleish, Jodie 1036D’amico, Michael 1274Damodaran, Nimmi 62Daniel, K.S. 713Danziger, Pamela N. 1476Dapani, S. 528Darbha, Gangadhar 1477,1478Darshana, R. 945Das, Mallika 212Das, Narayandas 1198Dasgupta, Partha 1479Dash, Choudhury Pratap Kumar 564Dass, B.K. 565Datta, K.L. 1480Davanzo, Jan 509David, Glen Mick 1598Davis, Deborah S. 52Davis, Frank White 1037Davis, John A. 1303Dawson, Michael 1038Day, Charles E. 857Dayal, Rekha 63

De Pelsmacker, Kardes 64Deaton, A. 65,1481Deaton, Angus 1435,1482Deb, Bidhan Chandra 306Deeter, Patricia B. 560Del Vecchio, Gene 682Delgado, C.L. 1483Delhi. Directorate Of Economics And

Statistics 656Della Bitta, Albert J. 150Deming, Vasudha Kathleen 884Dennis, Charles E. 66Denove, Chris 827Denton, D. Keith 1039Deschamp, Phillip 828Desmond, John 67Development Economic Resource

Limited (Nigeria) 1040Dharmendera Kumar 1484Dharni, Khushdeep 68Dhillon, H.S. 494Dhir, Raman 683Dholakia, Nikhilesh 781,1456Diewert, W. E. 657Divatia, Ami 388Doane, Darryl S. 896Dobson, Alan Paul 307Doel, Marcus A. 1464Dominitz, Jeff 1041Don, Debelak 1304Donee, James 1042Doolan, Chris 1043Douglas, B. 1016Douglas, Bernheim B. 308Doukidis, Georgios J. 419Doyle, Mona 1179Drahos, Peter 1288Drakopoulos, S.A. 71Driggers, Joann 394,1141Dua, Pami 17,72Dubois, Bernard 73Dufek, Denald F. 1205Dupuy, Franc, Ois 1044Durkin, Mark, Et.Al. 74Durkin, Thomas A. 320

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Durning, Alan Thein 75,1486Dutka, Alan F. 829Dutta, Paritosh Chandra 76Dwyer, Terence M. 1487Dymski, A. Gary 309Dyson, Karen 635

EEarl, Peter E. 780East, Robert 77,78,1306Eastman, Linda Ellis 890Eckman, Tom 1613Economic And Social Commission For

Western Asia 684Economist Intelligence Unit 1307Edosomwan, Johnson A. 873Edosomwan, Johnson Aimie 1045,1308Edward, Mcquarrie F. 1302Edwards, Tim 1488Eggland, Steven A. 897Ekstrom, Karin M. 1490Elbrecht, Richard A. 560Ellingsen, Tore 1489Elliott, Richard H. 790El-Meniawy, Aisha Moustafa 830Emery, Charles D. 1048Emery, Douglas 493Emmert, Scott D. 1049Engel, Charles 658Engel, James F. 79Eradi, V. Balakrishna 568Ervine, W.C.H. 569Essoo, Nittin 81Estache, Antonio 1050Eureka, William E. 1052Evans, David 84Evans, Martin J. 85,86Evans, Nicholas D. 1056Evenson, Renee 898Evenson, Robert E. 1008Export-Import Bank Of India 423, 424

FFalls Church, Va 1030

Farah, Barry S. 899Farb, Daniel 498,499,500Faridi, Mohd. Rashad 87Farry, Kristin A. 435Faruqui, Ahmad 822Faulkner, Mike 1057Featherstone, Mike 1058Feldstein, Martin 1492Fernandez-Villaverde, Jesus 1493Ferson, W.E. 1422,1494Fichhoff, Baruch 831Ficiertk, Reiner 1059Finch, Fred 987Fine, Ben 1495,1496Finlay, Steven 310Firat, A. Fuat 781Fishbein, Martin 1366Fisher, Joy 678Flavin, M. 1497Fleischer, Joe 686Fliehman, Deborah G. 88Flynn, Andrew 1552Foellmi, Reto 1498Fogli, Lawrence 779Footman, Tanya 856Ford, Lisa 900Forde, John E. 755Foreman, Susan 1060Foss, Bryan 802,1269Fournies, Ferdinand F. 1061Fox, James G. 1023Foxall, Gordon R. 46, 85, 89, 90, 91,

92, 93, 161, 810, 832, 1416Foxall, Gordon Robert 782France, Alastair 224Frank, Dana 570Frank, R.H. 95Frazer-Robinson, John 1311Fred Van Raaij, W. 5Freebairn, John 1487Freedman, Carol 756Freemantle, David 833Friedman, Jonathan 1499Friedman, Lawrence G. 96Friedman, Monroe 97

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Friedman, Nancy 901Friedrich, Barbel 1006Frigstad, David B. 1062Fry, Vanessa 834Frye, Judith E. 687Fuhrer, Jeffrey C. 1500Furnham, Adrian 1079,1320Furnival, Jane 1063

GGabaiz, Xavier 1312Gabbott, Mark 902Gabriel, Yiannis 1542Gadepalli, Radha Krishna 98Galinde, Shekhar S. 571,688Gallagher, J. 1085Gallagher, J.P. 1344Gallouj, Faiz 311Gamber, Wendy 1064Gambhir, Cheena 99,689Gampala, Bhashyam 690Gan, Li 284Gandhi, Sudesh M. 100Gandhi, V.P. 1607Gandotra, Veena 388Ganesh, S. 265Garain, Swapan 389,1065Garcia Canclini, Nestor 1066Garcia, M. 1589Garon, Sheldon 1399Gay, Paul Du 1502Gee, Jeff 903Gee, Val 903Geisst, Charles R. 1067Gelb, Joseph W. 572Geller, Lois K. 425Gelpi, Rosa-Maria 312Geneva. International Labour Office

659Gentry, William M. 1503George, David 1313Geron, Scott M. 483Gerth, Karl 1069Gertler, Paul 1504

Getz, Gary 988Ghosh, Ambica 102Ghuman, Manjit Kaur 426Gibb, James G. 103Gibbs, Paul 1314Giel, Kathleen 854Gilbert, David Clifford 104Gilbert, Faye W. 772Gilmore, James H. 1185Ginac, Frank P. 1070Girija Devi, V. 105Girimaji, Pushpa 573,692Gitomer, Jeffrey H. 835Glaeser, Edward L. 1071Glanz, Barbara A. 904Glickman, Lawrence B. 1015,1505Goa. Directorate Of Planning,

Statistics And Evaluation 313Gobe, Marc 1316Gobel, Marc 427Goldberg, Marvin E. 1366Goldberg, Pinelopi K. 291Goldring, John L. 574Goldsmith, Elizabeth B.B. 106Gonsalvez, J.A. 575Goodman, Douglaz J. 1072Goodwin, Neva R. 1013Goolsbee, Austan 428,429Gordon, Kate 541Gosney, John W. 757Goswami, Dip Kumar 576Gottdiener, Mark 1568Goulding, Christina 107,1506Gracia, R. 1419Grady, Rosamund 314Graham, Judy F. 108Grantham, Charles 1073Green, D. Hayden 1075Green, Eileen 1507Greenberg, Paul 1317Greenfield, Michael, M. 577Griffin, Jill 1076,1077Griffith, Chris 501Griffiths, David N. 1078Gronow, Jukka 1572

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Gross, Barbara L. 1612Gross, David B. 315Grossman, Herschel I. 1508Grover, S.K. 691Grover, Surinder Kumar 109Grubbs, Ray M. 905Gruber, J. 1509Gruber, Jonathan 1504, 1510Grunert, Klaus G. 186, 1012Gualerzi, Davide 1511Gulati, Anuja 1021Gulrhan-Canli, Zeynep 7Gulshan, S.S. 578,836Gunter, Barrie 1079, 1319, 1320Gunther, Robert E. 1387Gupta, D. 1512Gupta, Devendra B. 1513Gupta, Soma Sen 110Gupta, Sunil 1080Guruprasad, M. 430Gustafsson, Anders 841

HHaberer, Jo Ann B. 906Hackely, Chris 1321Hackett, Paul 783Hackley, Christopher E. 784Haem, H. 1421Halageri, Sadanand S. 1322Hall, Linda D. 414Hall, R.E. 1081Hallberg, Garth 431Hamilton, Robert 111Hammond, Bob 316Hampanna, M. 266,267,273Hanna, Nessim 114Hansen, Gary D. 1512Hansen, Lars Peter 1513Hanumantharao, D. 947Harak, Charles 317Harding, Geoffrey W. 318Harirngton, C. Lee 1590Harker, Michael John 1324Harmeyer, Kathleen M. 1082

Harne, Debbie 747Harper, Malcoum 1083Harrell, Alvin C. 605Harris, Elaine K. 907Harris, J.E. 1514Harris, R. Lee 1084Harrison, Michelle 1552Harrison, Rob 1051Harvey, Brain W. 603Harvey, Eric 1085Hasouneh, I.M. 16Hassan, Salah S. 1315Hateley, Barbara 1085Hatry, Harry P., Et.Al. 759Haugtvedt, Curtis P. 69,181Hausman, Jerry 693Havey, Brian 1325Hawkins, Del I. 1326Hawkins, Delbert I. 1327Hayward, Keith J. 1006Hazarika, Jiten 1086Hearn, Jeff 1022Heasman, Michael 1496Heaton, John 1513Hedges, Roy 1087Hegde, Manjunath G. 432Heilmann, Ann 1175Heller, Al. 855Hellman, Karl 1088Hendel, Igal 115,1089Henderson, Saras 491Henley Centre For Forecasting 1090Henneberg, Stephan C.M. 116Henry, Assael 1328Herbrink, Janet C.M. 839Herna Di, Andra’s 1453Herr, Paul M. 94Herrmann, Melissa J. 785Herscott, David 1329Herzlinger, Regina E. 502Hessan, Diane 805Hetherington, Kevin 1460Hewer, Paul A. 117Hibbert, Sally 118Hickey, Kristin 910

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Hill, Catharine B. 1583Hill, Dan 786,1091Hill, Daniel Delis 1330Hill, Ronald Paul 795,1342Hilliam, Moira A. 1092Hilton, Mathew 948Himachalam, D. 579,268Hinton, Tom 433,1093Hirschhor, Joel S. 119,1094Hirschman, Elizabeth C. 787Hirst, I.R.C. 1014Ho, Jennifer Ann 1515Hoa, Tran Van 1Hoa, Van 120Hoderlein, Stefan Georg Nicolas 1516Hoffman, Ronald 361Hogg, Gillian 902Hogg, Margaret 121Hogg, Margaret K. 775Hoisington, Steven H. 360Holbrook, Morris B. 777,787,788Holden, Nigel 1095Holden, Steinar 1489Holdsworth, Maxine 1517Holland, John R. 30Holly, Sean 1474Holt, Sharon L. 319Hooks, Ivy F. 435Hooley, Richard 580Horner, Susan 122,235Horoqitz, Daniel 1096Hoff, Philip 434House, Christopher L. 436Housiaux, Kate M.L. 1464Howard, John A. 1331Howard, Stevens 1113Howard-Healy, Marion 1097Howells, Geraint 581Howells, Geraint G. 582Howes, David 1473Howieson, Cathy 391Hoyer, Wayne D. 123Hsieh, Hong Tse ‘Bill’ 124Hua, Tran Van 819Hubbard, R. Glenn 1503

Huffman, Cynthia 1598Huggins, Kenneth 879,908Huggins, William R. 1098Hughes, Arthur Middleton 1099Hughes, James W. 694Hurd, M.D. 1518,1519Hurst, Erik 1393Hurtado, Maria Elena 1100Hyatt, Karen 1003

IIhori, Toshihiro 1412Ilahi, Nadeem 126Illinois State Board Of Education 392Ilminen, Gary R. 503India. 1520India. Delhi 504India. Ministry Of Consumer Affairs

1102India. Ministry Of Consumer Affairs,

Food And Public Distribution.Department Of Consumer Affairs1103

India. Ministry Of Labour Bureau321,661

India. Ministry Of Mines 949,1104India. Ministry Of Textiles. Textiles

Committee 322India. Monopolies And Restrictive

Trade Practices 269India. National Sample Survey

Organisation 323, 324, 325, 32 6,327, 328, 329, 330, 331, 332, 333,334, 335, 336, 337, 338, 339, 340,341, 342, 343, 1105, 1106, 1521,1522, 1523, 1524

India. Planning Commission 1525India. Planning Commission

Programme EvaluationOrganisation 1107

India. Secretariat. Lok Sabha (14th).Standing Committee On Food,Consumer Affairs And PublicDistribution 437

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Indicus, Analytics 1332Ingco, M.D. 1526Inman, Crist 456Institute For Marketing Information

(China) 128International Conference on

Consumer Protection 695International Food Policy Research

Institute 1528International Organization of

Consumers Unions. WorldCongress(14th: 1994: Montpellier,France) 1108

International Organization ofConsumers Unions.Forum onSustainable Consumption (1992June 4: Malaysia) 1529

International Seminar on MultilateralFrameworks for Investment (1997:Geneva) 789

Inthorn, Sanna 1143Irvin, I.J. 837Iyer, Gopakrishnana R. 750

JJacintha, M. 129Jacka, J. Mike 838Jackson, Janet L. 839Jackson, Peter 1447Jacobson, Annette R. 396Jacobson, Michael F. 1333Jadeja, Priya 1109Jadhav, Padmakar Bhimrao 840Jaeger, Sara Roust 130Jagannathan, Ravi 1530Jagtap, D. Jyothi 791Jai Prakash 584Jain, L.C. 270Jain, M.K. 131Jakate, M.N. 1356Jamal, Ahmad 85James, Brander 1110James, Estelle 132,1111James, Jeffrey 1531,1532

Jamwal, Renu 585Jandt, Fred Edmund 1112Jasper, Margaret C. 586Jaswal, Girish Chand 697Jayaraj, S. Kumar 133Jayawardhena, Chanaka 134Jayne, Mark 1533Jeff, Cox 1113Jena, Anupam B. 510Jena, Biswa Ranjan 438Jenkins, M. 1275Jha, S. 1114Jill Leyland Associates 344Jin, Ginger Zhe 505Johansson, Per-Olov 345John, Robin 53Johnson, Brian 1352Johnson, Michael D. 841Johnson, Michael David 1334Johnson-Hillery, Julie 1115Johnstone, Nick 1534Jones, Jackie 546Jones, Paul A. 346Jones, Peter 347Jongen, W.M.F. 127Jorgensen, Janice 422Jorgensen, Karin 1143Jorgenson, Dale W. 698Joshi, P.D. 1535Joshi, Suhas Bhaskar 439Joy, Sally 56Julia, Black 587Julien-Labruye’re Ois, Franc 312Julliard, Christian 1580

KKabodian, Armen J., Comp. 824Kahle, Lynn R. 1299Kahn, Barbara E. 1116Kakwani, Nanak 1536Kakwani, Nanak C. 1537Kala, Krishna 440,662Kalaigar, Abdullah 135Kamakura, Wagner A. 1384

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Kamaruddin, Abdul Razak 136Kamashetty, S.B. 441Kamath, Rajashri A. 137Kambhammettu, Shyam Sunder 993Kamin, Maxine 909Kanagal, N. Balakrishna 451Kannan, S. 138Kanuk, Leslie 211Kanuk, Leslie Lazar 212Kaplan, Steve 1117Kapoor, Jagdeep 442Kapoor, Sheetal 139,1118Kaptan, S.S. 699,700Kaptan, Sanjay 1119Kapur, J.C. 950,1538Kardes, Frank R. 94,140Karkara, Gurbax Singh 588Karunakaran, Kishore L. 1396Kassarjian, Harold H. 23,112,185Kathleen E. Stein-Hudson 1120Kathleen, E. Keest 365Katyal, Mukesh 141Katz, L.F. 1475Katz, Phyllis Alberts 701Kaufman, George G. 366Kaur, Hardeep 842Kaur, Muninder 142Kaur, Pavleen 443Kaur, Surinderjit 1121Kaur, Tajinder 444Kaura, Ajesh 1335Kaushal, Anoop K. 589,590Kavanaugh, John F. 1122Kaynak, Erdener 1315Kazmi, S.H.H. 18Keane, Michael P. 1539Kearney, Elizabeth I. 1123Keat, Russell 1124Keep, Bill 736Keest, Kathleen E. 348Keiningham, Timothy L. 1126Kellaway, Alec 349Keller, Paulette J. 838Kelly, Jordon 143Kelly, P. Keith 1004

Kelly, P.K. 816Kelly, Sean 285,1127Kemp, Simon 780Kemper, Steven 1128Kenc, Turalay 1586Kenway, Jane 1129Kerr, Carol 742Kerton, Robert R. 702Kessler, Sheila 843Kevan, Tim 350Khan, Haider Ali 591Khan, Kaleem Mohammad 144Khan, M. 145Khan, Mohammad N. 144Khan, Mohammad Naved 445Khan, Shoeb 700Khandela, Man Chand 703Khandelwal, Preeti 446Khanna, Shri Ram 685Khanooja, Reena 844Kilbourne, Jean 1130Kim, Chunghyun 1299Kimball, Miles 1540Kincaid, Judith W. 760King, Donald Barnett 704King, Robert 447Kirk, Bradford C. 1336Kiron, David 1013Kirwan, Anthony M.D. 678Klefsjo, Bengt 812Klein, Lloyd 351Klein, Michael W. 1500Klemperer, Paul 1131Klunow, Peter 428Knittel, Christopher R. 705Knox, S. 1275Koehn, Nancy F. 448Kolko, Jed 1071Koppen, Peter J. Von 839Korte, Christian 845Kotwani, Gurbux L. 146Kowaleski-Wallace, Elizabeth 1132Krainer, John 674Krarup, Signe 80Kravitt, Gregory I. 1133

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Krishna Mohan, V. 147Krishna, Kala 449,1134,1337Krishnamurthi, S. 592Krohn, Lauren 593Kru”Gur, Andreas 1257Krueger, Alan B. 148,663Krueger, Dirk 1493Kuglin, Fred A. 706Kuik, Onno 456Kulkarni, Shreekant Gopalrao 450Kumar, Niraj 707Kumar, S. Ramesh 451Kumar, Shubh K. 1541Kumar, V. 761Kundu, Amit 1438Kyriazidou, Ekaterini 291

LLaaksonen, Pirjo 792Laibson, David 1312Laird, Pamela Walker 1338Lake, Neville 910Lal, A.B. 131Lambkin, Mary 83Lammiman, Jean 1135Lancaster, Kelvin J. 1019Landau, Saul 1136Landsman, Mark 951Lang, Tim 1542Langmaid, Roy 1137Latham, Rob 1543Lauderbaugh, J.J. 911Law, Rob 113Lawton, Raymond W. 1138Layne, Linda L. 1450Leahy, John 967Lebergott, Stanley 352,664,1139Leder, Malcolm 595Lee, Martyn J. 1017,1140,1544Lee, Nick 1462Lee, Wei-Na 69Leebov, Wendy 912Leet, Don R. 394,1141Lehmann, Donald 1080

Lehto, Steve 596Leibtag, Ephraim 693Leland, Karen 913Lemon, Katherine N. 1198Lempert, Phil 1339Leslie, Phillip 40Levesque, Paul 914Levine, Judith 1142Levy, Sidney J. 452,793,1300Lewis, Justine 1143Lewis, Karen K. 1545,1546Li, Nan 1513Liljenberg. Anders 1144Lin, Kenneth S. 1547Linden, Eugene 271Lindquist, Jay D. 24,149Linn, Susan E. 1145Lintott, John 1431Lipsey, Robert E. 708Lisoskie, Pete 1146Lisoskie, Shelly 1146Livingston, Gregory 1221,1295Lizzy, E.A. 709Lloyd, Nicola 846Loeb, Lori Anne 1147Loenstein, Michael W. 1077Lohia, Sanjay 524Loney, Kevin 434Long, Dani L. 879,908Loonin, Deanne 353,354Lorbacher, Nicole 767Loudon, David L. 150Louviere, Jordan J. 847Lowe, Robert 597Lowe, Ross E. 395,396,397Lowenstein, Michael W. 1148Lowrey, Tina M. 778,1470Lucas, Robert W. 915Luce, Mary Frances 151,848Lukenbill, Grant 1149,1340Lunt, Peter 152Lury, Celia 1150,1151Lyon, Andrew B. 1548Lytle, John F. 1152

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MMacdonald, R. 1549Machleit, Karen A. 181Macinnis, Hoyer 153Mackay, Hugh 1454Maclachlan, Patricia L. 1399Maclnnis, Deborah J. 123Macneill, Debra 916Macneill, Debra J. 1153Madhavi, C. 927Maedke, Wilmer O 397Magat, Wesley A. 154Mahajan, Vijay 1387Mahalingam, K.S. 598Maher, Laurence W. 574Mahesh Kumar 155Mahfood, Phillip E. 1154Maitra, P. 1550Major, Grace 756,762Majumdar, Ami 1155Mali, M.V. 1356Malko, Robert 822Malley, James R. 1551Malley, Jim 156Malouf, Charles A. 396,397Manfredi, Mary Pat 508Mann, Bruce H. 286Mannering, Karen 157Manrodt, Karl B. 1037Mansfeld, Yoel 48Manski, Charles F. 831,1041Marder, Eric 158Margaret, Lucke 710Margenhagen, Paula Marie 1341Mariampoiski, Hy 794Mariotti, John L. 1157Mark, Adal 159Marsden, Terry 1552Marsh, Catherine 1452Marsh, Gene A. 599Marshak, Ronni T. 1214Marsland, David 66Martin, Carolyn A. 917Martin, David M. 849

Martin, Robert F. 1553Mason, Roger 1554Massnick, Forler 162Mather Hal 1158Mathur, Navin 945Mattelart, Armand 1159Mattern, Daniel S. 1160Matthaeus, Paul 163Mauritius. National Library 355Mawrey, Richard 600Mazur, Laurie Ann 1333Mazzarella, Sharon R. 964Mazze, Edward M. 1347Mcallister, Mathew P. 964Mccalla, Douglas 1555Mcclendon, Bruce W. 918Mccole, Patrick 164Mccracken, Grant David 1556Mccreery, John 165Mcdonald, Malcolm 1161Mcgill, Denise 356Mcgolldrick, P. J. 1162Mckean, John 1163Mckenna, James A. 601Mckeough, Jill 574Mclean, Ceryl 919Mclean-Conner, Penni 920Mcleod, Raymond 772Mclure, C.E. 1557Mcmann, J.M. 1344Mcmillan, James H. 796Mcnab, Helen 357Mcnealy, Roderick M. 851Mcquarrie, Edward F. 797,1345Mcquoid-Mason, David 557Mecalister, Leigh 1116Meethan, Kevin 1291Meghir, Costas 1407Mehta, D.S. 287Mehta, Dharmender 453Mehta, Pradeep S. 1164,1165,1220Melevin, Paul T. 1166Meller, Claus 283Mello, Seila 454Menally, Martha R. 166

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Mendoza, E.G. 1558Mennicken, Caudia 176Mergenhagen, Paul Marie 1346Meulenberg, M.T.G. 127Mhaske, Deelip Dattatraya 602,711Michel, Syrett. 1135Michigan. Department Of Agriculture.

Consumer Protection Section712

Michman, Ronald D. 1347Mick, David Glen 1529Microsoft Corporation 1167Middlestadt, Susan E. 1366Miklitsch, Robert 1559Milbourne, R. 1560Miles, Steven 952Miles, Steven 1291Milesi- Ferretti, Gian Maria 1561Miller, C.J. 603Miller, Charles 1239Miller, Daneil 1469,1485,1562,1563Miller, Frederick H. 604,605Miller, Glenn 921Miller, Margaret J. 304Miller, R.K. 1382Miller, Richard K. 804,1382Miller, Roger Le Roy 398Mills, Juline E. 113Miniard, Paul W. 79Miron, J.A. 1564Mishler, Lon 302Mitchell, Marilyn L. 798Mittal, Banwari 221,222,730Mobley, Jane 237Modahl, Mary 799Mohanty, B. 421Mohanty, Bimal Kinkar 358Moiez, Contractor 455Moltke, Konrad Von 456Monadjemi, M.M. 1565,1566Mooij, Marieke De 167,1348Moore, Michael J. 154,694Morgan, Danniel J. 605Morris, Julian 457,1349Morrow, Peggy 922,923

Morton, Fiona Scott 507,665Moschella, David C. 1168Moschis, George P. 1350Moutinho, Luiz 86Mowen, John C. 168,169Muellbauer, J. 65Mulky, Avinash Gurunandan 458Muniraju, Y. 1351Munro, Rolland 1462Muntslag, D.R. 1033Murphy, Tom 852Murray, Gordon 199Murthy, N.S. 1576Murty, K.N. 853Murugaiah, V. 713Musto, David K. 359Muther, Andreas 763Muzzini, Elisa 714

NNabi, M.K. 195Nagaraj, H. 170Naik, C.N. Krishna 171Nair, Suja R. 172Nally, Margaret 764Nanter, Jacques 94Narasimhan, Sakuntala 173,1169Nash, David B. 508Nash, Derek 1170Nash, Susan 1170Natarajan, B. 1171Natarajan, I. 1191National Bureau Of Economic

Research 1567National Consumer Council 399,1172National Learning Corporation 1009Naumann, Earl 360,854Nava, Mica 1423Nayak, Parvinrai Mulwantrai 609Nayak, Rajendra Kumar 610Naylor, Mary 1173Ncc/Ica National Workshop (1989

April 26-29: New Delhi) 611Nederlof, Ad 1174

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Nehalani, Gurumukh G. 174Nelson, Rosemary 490Nerurkar, Olive Vikram 175Netemeyer, Richard G. 774Nevo, Aviv 115,1089New York State Energy Research And

Development Authority 400Newholm, Terry 1051Newman, Andrew 66Newman, Bruce 222Newman, Bruce I. 1612Newman, Kathy Michelle 1176Ng, Yew-Kwang 1627Nicolson, Paula 800Nielsen, A.G. 855Nigam, Shalu 612,613,953Nijhawan, Swan Bhatia 566,607,608Nijhawan, V.K. 715Nolde, Edward P. 716Noorman, Klass Jan 1074Norausky, Patrick H. 717Norman, Rick 1035Norrgard, Julia M. 718Norrgard, Lee E. 718North Carolina. General Assembly.

Legislative Research Commission719

Northen, James 856Nunes, Paul 1352Nye, David E. 1451Nykamp, Melinda 1177

OOberoi, Preeti 178Obstfeld, M. 1570Obstfeld, Maurice 1571O’dell, Susan M. 1178O’dougherty, Maureen 1569Ogburn, Willard P. 368Ogilvy, David 431Ohene-Manu, Joseph 179Olander, Folke 1012Oldenburg, Kirsten U. 1094Olney, Martha L. 362

Olson, Jerry 187,1353Olson, Jerry C. 186,1373Olstein, Myron A. 857Onkvisit, Sak 180Ontario Energy Board 1354Organisation For Economic Co-

Operation And Development1573

Orsborn, Carol 991Orton, Ken 259Osenton, Tom 1355O’shaughnessy, John 177O’sterle, Hubert 745Othes, Cele C. 1470Otnes, Cele 778Otto, G. 1560Otto, Glenn 1574Oughton, David W. 614Owen, David 815Owens, John 363

PPacula, Roalie Liccardo 1575Painuly, J.P. 1577Pajunen, Joan 1178Panda, M. 1576Pande, Swati 459Pandey, Ranjana 182Pankaj, P.K. 183Panta, Murali Prasad 615,720Panwar, J.S. 945Parackal, Jose V. 460Parente, Stephen L. 509Parikh, J. 1576Parikh, Jyoti 1577,1578Parikh, K. 1579Park, Hoyung 1180Parker, Jonathan A. 1580,1581Parry, Deborah L. 603Partner, Simon 461Parvatiyar, Atul 753,1323Paterson, Mark 1582Patil, Dattajirao Yashwantrao 462Patil, Vishwanath Gangaram 616

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Patrick, Robert H. 858Patter, Louis 22Patterson, Anthony 184Pavitt, Jane 413Pavleen 721Paxon, Chistina H. 1397Paxson, C. 1440Payne, John W. 151,850Payyappilly, Jose T. 1001Pearson, Stewart 765Pedersen, Carl 1451Peelen 766Pellechio, Anthony J. 1583Penn, Norgina Wright 289Perrotta, Cosimo 1584Perumal, R. 272,1181Pesaran, Hashem M. 1417Peter, Paul J. 186,187Peters, Diane Mcferrin 1197Petersen, Alan 491Petersen, Glen S. 1182Petersen, Rodney L. 1468Petersen, William 1183Peterson, Robert A. 1309Petouhoff, Natalie L. 744Petrin, Amil 429Philip, Lois 494Philipson, Thomas 1585Philipson, Tomas J. 510Phipps, Rosemary 1184Phopale, A.R. 364Phutton, John 1586Pillai, Renakua 1587Piller, Frank T. 1032Pine, B. Joseph 1185Pinstrup-Andersen, P. 1589Pissarides, Christopher A. 1589Pizam, Abraham 48Plessis, Flip Du 31Polachek, Solomon W. 1605Popcorn, Faith 1187Porter, Roy 1457Postlewaite, A. 1591Poterba, James 294Power, J.D. 827

Pradhan, Manish 1188Pradhan, N.S. 1356Prakash, Gyan 722Prasad Rao, Akkireddy Shri Venkata

Siva Rama 188Prasad, A.R. 1592Prasad, Eswar 1541Prasuna, V. 723Prema 1189Prensky, David 257Price, Catherine Waddans 1253Priester, Joseph R. 7Princen, Thomas 1448Pudney, Stephan 859Purhohit, Hatish Ch. 860Puroshotham Rao, P. 189Pyne, Hnin 1593

QQuah, Danny 1594Quataert, Donald 1465Quinlan, Kathryn A. 924Quirk, Michael J. 541

RRaab, Gerhard 767Raaij, W. Fread Van 34,86,1463Rabolt, Nancy J. 228Radha Krishna, G. 191Radice, Dennis 1190Rahman, Atiq 1491Raikhy, P.S. 1595Raina, Anita 192Rajah, N.L. 594Rajamohan, S. 634,1223Rajan, M. 1357Rajola, Federico 768Rama, Sampath Kumar 463Ramana, V. Venkata 751Ramasamy, M. 193Rammohan, Anu 1596Ramsay, Iain 553,558Ramundo, Michael 925Ramundo, Michael C. 926

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Ranade, Ashok Gajanan 617Randall, Geoffrey 1358Randhawa, Inderjit Singh 1597Ranouil, Rodolphe 512Rao, John 301,353Rao, Mamta 618Rao, Nageswara S.B. 927Rao, Prasad 194Rao, S.L. 464,1011,1191,1296Rao, S.S. 565Rathore, N.S. 418Ratneshwar, S. 1529,1598Raut, K.C. 195Raymond, Martin 196Razin, A. 1558Read, Brendan 686Reardon, T. 1483Reddy, Allan C. 1046Reddy, M.V. 1192Reddy, Mallikarjuna K. 197Reddy, T.S. 273Reddy, Venugopal 171Reekie, W. Ducan 1014Rees, Ann M. 1193Reger, James P. 465Reidenbach, Eric R. 905Reinartz, Werner J. 761Remien, Oliver 401Renuart, Elizabeth 348,365Resurreccion, Anna V.A. 466Retsinas, Nicolas 297Reynolds, Thomas, J. 1373Ribe, Helena 319Rice, Chris 198,1195Rich, Robert F. 489Rickett, Charles E.F. 583Riley-Smith, Toby 600Ritzer, George 1599Rizzo, John A. 862Robbie, Ken 199Robert, L. Jolles 1196Roberts, Shirley 200Robertson, Thomas S. 112,185Roberts-Phelps, Graham 928Robins, Nick 1491

Robinson, David 201Roe, Brian 785Rogers, Beth 1161Rogers, Len 367Rogoff, K. 1600Roncerel, Annie 1491Rosdriguez, Anthony 368Rose, F.D. 540Rosenbluth Hal, F. 1197Rosenburg, L. 863Roseneil, Sasha 1022Rosenthal, Dennis 369Rotemberg, Julio J. 202,1601Rothman, Dale S. 666Roubini, Nouriel 1561Roy, Durgadas 274Rudman, Jack 288,1009Ruhm, Christopher J. 1602Russell, Clifford S. 80Rust, Roland T. 1198Rutsky, R.L. 1458Ryan, Nancy E. 1052

SSabarwal, Tarun 284Saha, Tushar Kanti 619Sahai, Suman 1199Sahoo, S.C. 1047Sahu, Surendra 467Saiz, Albert 1071Sakkthivel, A.M. 203Salkever, David S. 509Sami, Abdus 204Samli, A. Coskum 205Sampath Kumar, R. 206Samuel, Larry 1359Samuelson, Larry 1591Samvura-Mosti 620Sandhu, H.S. 864Sandler, Corey 1200Sandvoss, Cornell 1604Sankaranarayan, K.C. 1357,1587Sant, G., Et.Al. 1391Santaniello, Vittorio 1008

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BOOKS 131 / 131

Santerre, Rexford E. 667Sapra, Sushil 207Saraf, Dwarika Nath 725Sarantis, Nicholas 208Saravanavel, P. 803Sarbaum, Jeffrey K. 1605Sarkar, A. 1201Sarkar, Amal 1606Sarma, J.S. 1607Sarma, Nripendra Narayana 275Satterthwaite, Ann 865Satya, Y. 209Sawhney, H.K. 1202Saxena, A.K. 276Saxena, Anshu 210Saylor, James H. 974Scanlon, Jennifer 1068Scarlett, Lynn 457Schaeffer, Wini 433,1093Schepel, Haun 468Schiff, Maurice W. 668Schiffman, Leon 211Schiffman, Leon G 212Schiffrin, Peter D. 1024Schmalensee, Richard 84Schmolke, Gernot 1257Schonberger, Richard J. 1203Schor, Juliet B. 1204Schor, Juliet 1016Schroeder, Jonathan, E. 1608Schulete-Nolke, Hans 546Schultz, Garry 726Schultz, Richard J. 277Schuster, Camille Passler 1205Schutte, Hellmut 214Schwab, Robert M. 1548Schwartz, Barry 1206Scitosky, Tibor 866Scott, Andrew 1474Scott, Colin 539,587,621Scott, Dru 867Scott, Taylor M. 1110Scottish Consumer Council 1207Scull, Andrew 969Seetharaman, P. 956

Seetharaman, Premavathy 954Segal-Horn, Susan 1361Sehrawat, Mahavir 215Seidman, Laurence S. 1609Sekar, S. 1610Self, Donald R. 511Selvadas, M.J. 622Semple, Sheila 391Sen, John Thoger 1012Sen, Kunal 1478Senauer, B., Et.Al. 1210Senauer, Ben 513Sengupta, S.P. 623Seshadri, V. 955Seshan, Radha 1611Seth, Kriti 1211Seth, Rakesh 1211Sethi, Mohini 954,956Sevel, Francine 382Sewell, Carl 1212Seybold Patricia B. 216,1213,1214Shainesh, G. 753Shalla, T.N. 727Shanmugam, S.P. 1215Shannon, Joyce Bremfleck 482,606Shapiro, Bensen P. 1209Shapiro, M.D. 1216Shapiro, Mathew D. 370,669,1217Sharafennisa Begom, M.S. 624Sharan, A.K. 217Sharma, Anant 1165Sharma, Atul K. 218Sharma, Chandrakant 728,960Sharma, Deepa 625,729Sharma, Kavita 219Sharma, Mamta 626Sharma, R.D. 1363Sharma, R.N. 389,1065Sharma, Ruchi 1218Sharma, S.S. 220Sharma, Savita 1480Sharp, Duane E. 769Shaver, Dick 1364Shaw, Deirdre 1051Shaw, J. John 180

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Shaw, James G. 1219Shears, Peter 595Sheldon, Feldman 572Sheldon, Jonathan 371,373,559Sheldon, Jonathan A. 372Shenoy, Bhamy V. 627Sherry, John F. 1298Sheth, Dilip K. 628Sheth, Jagdish N.

221,222,730,1323,1612Sheth, Jagdish 753Shiffman, Leon 213Shorey, Everett 1613Shourie, H.D. 1220Shpiro, Benson P. 1125Shukla, Maneesha Ramchandra 469Shulze, Reiner 546Siddamallaiah, H.S. 514Sidram, Umarani Nehru 731Siegel, David 1295Siehl, Caren 929Silberstein, Sandra 629Silva-Risso, Jorge 665Silverman, Dan 1591Silverstein, Michael J. 1289Simmons, Craig 1184Sims, W.A. 837Singh, A. 630Singh, Amrinder 470Singh, Avtar 631Singh, Bikramjit 1365Singh, Gurbax 632Singh, Gurdev 555Singh, Gurjeet 633Singh, I. 1614Singh, Labh 471Singh, Nachhatter 515Singh, Parminder 1595Singh, Pramod Kumar 1222Singh, Ram 278Singhvi, Ritu 957Sinha, Dhirendraji Kamlaprasad 223Sinha, P.K. 1047Sirgy, Joseph 24Siskind, Aaron 148, 663

Sivaprakasam, P. 634,1223Skipwith, Guy 635Slater, Don 1224Slemrod, Joel 370,1217Slesnick, Daniel T. 1615Sloan, Donald 58Sloat, Rose D. 896Smail, Daniel Lord 1616Smethers, Paul Allen 224Smith, Carol 930,1225,1226,1227Smith, Janet 1025Smith, Jeremy 1446Smith, Scott M. 801Smith, Woodruff D. 1617Smith-Moran, Barbara 1468Smithson, Charles 374Snyder, Edward A. 694Sobti, Renu 516Society For Consumer Psychology

(Winter Conference) (1999 Feb: St.Peterburg, Fl) 225

Society For Worldwide InterbankFinancial Telecommunication.International Banking OperationsSeminar (16th: 1993) 931

Soderlind, Steven Dale 1228Soete, George J., Comp. 893Solomon, Michael 12,226Solomon, Michael R. 227, 228, 1229,

1367Somayajulu, G. 751Sommers, Paul A. 229Sooryamoorthy, R. 958,1618Sorensen, Alan T 505,517Sorensen, Bent E. 1401Sothi, Rachagan S. 636,732Souleles, Nicholas S. 315, 316, 359,

375Soundarapandian, M. 1619Spear, Norman E. 1605Spector, Robert 1230Speight, Alan E.H. 1620Spiller, Pablo T. 982Sproles, Elizabeth Kendeall 1231Sproles, Gerorge B. 1231

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Srinivas, Rao G. 230Srinivasan, T.N. 1579Srinivasarao, T. 868St. Clair, Guy 932Stafford, Alan D. 398Stalk, George 1289Stalnaker, Stan 1232Stanford, Melissa J. 857Stango, Victor 705Stanton, Nevile 472Starkey, Carolyn Morton 289Staten, Michael E. 15,320Stearns, Peter N. 959Steedman, Ian 1621Steedman, Ian 1622Steedman, Paul 1621,1622Stegman, T. 734Stein, J.C. 1233Stephan, Kristina 986Stephen, Edgell 1460Stephens, Nancy J. 1234Stern, Barbara B. 1194Sterne, Jim 933Steward, Chris 208,231,1235Stewart, Christopher 232Stokmans, M.J.W. 473Stone, Gene 770Stone, Merlin 802,1269Stoneley, Peter 1623Storey, John 1624Storrs, Landon R.Y. 1236Straker, Jane K. 483Stray, Stephanie 233Strouse, Karen G. 1237Subramanian, A.K. Venkat 474Sudagade, Dwarapal Narasappa 234Sudhakaran, Muttathu 637,1238Sudman, Seymour 638Sulkunen, Pekka 1007Sullivan, Teresa A. 376Sumathi, S. 803Sundberg, Caroline W. 908Sutherland, Max 1368Sviokla, John J. 1209,1125Swaddling, David C 1239

Swarbrooke, John 235Swaroop, Kestur 475Swedenborg, Birgitta 708Swift, Ronald S. 771Sylvester, Alice K 1368Szeidl, Adam 1441Szmigin, Isabelle 1240Szockyj, Elizabeth 1023

TTagliere, Daniel A. 1241Taimni, K.K. 279Talbot, Mary M. 966Tan, Ling Hui 1134Taneja, Nawal K. 236Tangade, Shrimant F. 639Tanner, Sarah 1408Tata Reddy, P. 735Tatham, Chris 237Tatham, Elaine L. 237Taylor, Binah Brett 238Taylor, Janelle S. 1450Taylor, M. Scott 989Teare, R. 1369Telfer, Thomas G.W. 583Terninko, John 476,488Tesar, L.L. 1558Tharp, Marye C. 1370Thomas, Colin Coulson 1242Thomas, Jaquelyn S. 988Thompson, Harvey 1243Thomson, Kevin 1244Thumann, Albert 823Tian, Kelly 736Tilikidou, Irene 239Timm, Paul 869Timm, Paul R. 934Timmermans, P.J.M. 1033Tiwari, Ranjana 870Tiwari, Satish 754Tobin, William James 240Tom, Gail 1371Tomlison, Alan 1467Toner, Patricia Rizzo 518Tong, Gao 704

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Tood, Hunt 1245Toolsema, Linda A. 377Torp, Jeffrey 1246Totten, John C. 1372Trentmann, Frank 1156Trotter, Michael D. 1247Trumbull, Gunnar 1248Tseng, Mitchell M. 1032Tucker, Robert B. 935Tulgan, Bruce 917Turley, Darach 776Turpin, Katherine 241Turtelboom, Bart 1625Tyagi, C.L. 242

UUdaya Kumar, B. 640Udaya Sankar, N. 243Ugaz, Cecilia 1249Ugaz, Cecillio 1253Uiterkamp, Ton Schoot 1074Umiker, William O. 1250Underhill, Paco 1251United Kingdom. Committees On

Toxicity, Mutagenicity AndCarcinogenicity Of Chemicals InFood, Consumer Products AndThe Environment 519

United States. Bureau Of LabourStatistics 378

United States. Congress. House.Committee On Energy AndCommerce. Subcommittee OnTransportation And HazardousMaterials 1374

United States. Congress. Senate.Committee On GovernmentalOperations. PermanentSubcommittee On Investigations280

United States. Federal TradeCommission Staff 737

United States. General AccountingOffice 403

United States. Remodelors Council,National Association Of HomeBuilders 936

Universal Law Publishers 738Unruh, James A. 1252Upadhayay, Yogesh 244Uusitalo, Outi 1254

VVaishnavi, Ajay 1255Vandermerwe, Sandra 1256,1375Vani, Bp 1626Vats, R.M. 641,642Vaupel, Ronald 1257Vavra, Terry G. 871Velayudhan, Sanal Kumar 1376Venkataraju, A. 643Venkatesh, Alladi 1456Venugopal, Pingali 1377Verma, Ekta 1258Verma, Yoginder S. 960Vernette, Eric 176Vernon, John A. 667Viagas, Robert 1259Viceira, Luis M. 1429Vijai Kumar 245, 739Vinayagamoorthy, A. 246Virender Singh 1378Virginia. State Corporation

Commission 404Viswanathan, Brinda 247Vittas, Dimitri 132,1111Vogel, David 644,1260Vohra, Munish 248Voss, Graham 1576Vrechopoulos, Adam P. 419Vukowich, William T. 740Vyas, Parimal H. 872,1379

WWadhwa, D.P. 594Wadman, William M. 249Wagner, Sigmund A. 250,251Walder, T. C. 1382

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BOOKS 135 / 135

Waldfogel, Joel 1261Waler, Kevin 1380Walker, Catherine M. 390Walker, David 252Walker, Denis 1262Walker, Pamela 1381Walker, Peter M. 645,646Walker, T.C. 804Wallace, Thomas F. 1263Wallstern, Scott J. 888Walters, Suzanne 937Wang, J. 1627Wang, Limin 1383Wang, Yong 1530Wansink, Brian 638Warde, Alan 1460,1572,1628Warne, Colston Estey 647Warren, Elizabeth 376Warren, N. 253Watanabe, Katsunori 379,670Watanabe, Takayuki 379,670Watanabe, Tsutomu 379,670Watkins, Evan 405Wayland, Robert Edwin 1264Weatherill, Lorna 254Weatherill, Stephen 582,648Webb, Robert C. 255Weber, Guglielmo 1406Webley, Paul 256,390Wedel, Michel 1384Weems, Robert E. 961Weil, Philippe 1540Wein, Olivia Bae 317Weingand, Darlene E. 938Weiss, Steve 22Wells, David R. 962Wells, William D. 257Wen, Liu 1629Wertime, Kent 478,1385Westbrook, Jay Lawrence 376Weymes, Pat 1386Whiteley, Richard C. 805,1265Whitley, John 1630Whitlock, Tammy C. 741Whitwell, Ketuy 1244

Whouley, Kate 939Wierenga, Berend 1276Wiersema, Fred 1027Wijesinha, S.G. 281Wilcox, David W. 669Wilhelmsson, Thomas 581Wilkie, William L. 258Will, Arts 1463William, Young 930Williams, Colin C. 940Williams, Jerome D. 69Williams, Rosalind Helen 1631Williamson, Odette 301Willis, Rachel A. 154Willmott, Lindy 356Wilson, Alex 1266Wilson, Charles 1267Wilson, Fiona 1632Wind, Yoram (Jarry) 1387Windham, Laurie 259Winfred, A. John 282Winston, Tor 662,1337Witeck, Robert 479Wolak, Frank A. 858Wong, Stanley 1633Wood, Jennifer 480Woodburn, Diana 1161Woodcocks, Neil 1269Woodriffe, Geoffrey 597Woods, John A. 891Woodside, A.G. 51Woolf, Brian P. 1388World Bank. Global Environment

Division 1634World Conference On Consumer Law

(7th: 1999 May 20-22: Helsinki,Finland) 649

World Congress On Consumers AndThe Environment The EmergenceOf Green Consumerism(13th: 1991Jul 8th-12th: Hong Kong) 963

World Congress On Consumers In TheGlobal Market (14th: 1994September 26-30: London) 1270

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World Customer Service Congress(1st:1997 October 29-31: TysonsCorner, Virginia, Usa) 873

World Health Organisation 520Worsdall, Anthea 650Wortmann, J.C. 1033Wozniak, Danielle F. 1450Wozniak, Richard 114Wright, Judith 1496Wright, Ray Richard 260Wu, Chi Chi 354Wu, Yanrui 261,380Wynn, Anthea 357

YYaccato, Joanne Thomas 1271Yadav, Prabhat Kumar 481Yalch, Richard 181Yau, Oliver H.M. 262,874

Yavas, Cemile 449Yosha, Oved 1401

ZZafar, Eqbal 263Zaidi, Salman 1482Zairi, M. 3Zalpuri, Sunita 651Zaltman, Gerald 1389Zanzani, George 1585Zeckhauser, Richard 862Zelenak, Mel J.J. 1272Zemke, Ron 891Zettelmeyer, Florian 665Ziegel, Jacab S. 1273Zikmund, William G 772,1274Zinkhan, George M. 806Zwerina, Klaus 1390Zwiebel, J. 1564

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Part II


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Consumer Behaviour

0001 AAKKULA, J., Consumer attitudes, underlying perceptions andactions associated with food quality and safety. Journal of Food ProductsMarketing. 11(3); 2005, p.67-88.

0002 AGGARWAL, Navdeep and Singh, Raghbir. Companies practices andcustomers perception regarding drivers of customer delivered value: acomparative analysis. Paradigm. 6(2); 2002, p.22-38.

0003 BADRIE, N., Consumer awareness and perception to food safetyhazards in Trinidad, West Indies. Food Control. 17(5); 2006, p.370-77.

0004 BAGOZZI, Richard P. and Dholakia, Utpal. Goal setting and goal strivingin consumer behavior. Journal of Marketing. 63; 1999, p.19-32.

0005 BAIJU, K.C. Consumer behaviour in rural Kerala by income groups: anempirical analysis. ISDA Journal. 15(1); 2005, p.23-43.

0006 BANSAL, Harvir S., Taylor, Shirley F. and James, St.Yannik. “Migrating”tonew service providers: towards a unifying framework of consumersswitching behaviors. Journal of the Academy of Marketing Science. 33;Jan 2005, p.96-115.

0007 BAR-GILL, O. Bundling and consumer misperception. University ofChicago Law Review. 73(1); 2006, p.33-62.

0008 BEETLES, Andrea C. and Harris, Lloyd C. Consumer attitudes towardsfemale nudity in advertising: an empirical study. Marketing Theory. 5;Dec 2005, p.397-432.

0009 BELLMAN, S., Designing marketplaces of the artificial with consumersin mind: four approaches to understanding consumer behaviour in electronicenvironments. Journal of Interactive Marketing. 20(1); 2006, p.21-33.

0010 BERTIN, I. Consumer perception of organic foods. Food Science andTechnology. 19(4); 2005, p.38.

0011 BHATIA, B.S. and Bawa, Anupam. Comparison of rural and Urbanconsumer behaviour in Punjab and Chandigarh: an empirical study.Management and Labour Studies. 28(2); May 2003, p.149-76.

0012 BIRTWISTLE, G. and Tsim, C. Consumer purchasing behaviour: aninvestigation of the UK mature women’s clothing market. Journal ofConsumer Behaviour. 4(6); 2005, p.453-64.

0013 BOUGIE, Roger, Pieters, Rik and Zeelenberg, Marcel. Angry customersdon’t come back, they get back: the experience and behavioral implicationsof anger and dissatisfaction in services. Journal of the Academy ofMarketing Science. 31; Oct 2003, p.377-93.

Server/E:/IJPA/July-Sep 06\

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0014 BREDAHL, Lone. Determinants of consumer attitudes and purchaseintentions with regard to genetically modified food-results of a cross-national survey. Journal of Consumer Policy. 24(1); 2001, p.23-61.

0015 BROWNING, E. Direct to consumer marketers who neglect women aremissing a big piece of the pie. Pharmaceutical Executive. 26(2); 2006, p.96-7.

0016 BURKE, Raymond R. Technology and the customer interface: whatconsumers want in the physical and virtual store. Journal of the Academyof Marketing Science. 30; Oct 2002, p.411-32.

0017 BUTT, A. Rauf. Comparative study of Pakistan consumers country-of-origin attitudes. Vision. 5(2); 2001, p.49.

0018 CAPRARO, Anthony J., Broniarczyk, Susan and Srivastava, Rajendra K.Factors influencing the likelihood of customer defection: the role ofconsumer knowledge. Journal of the Academy of Marketing Science. 31;Apr 2003, p.164-75.

0019 CATES, S.C., Consumer attitudes towards and preferences for foodstandards of identity. Journal of Food Products Marketing. 10(1); 2004,p.67-84.

0020 CAVALIERE, A. Price competition and consumer externalities in a verticallydifferentiated duopoly with information disparities. Journal of Economics.86(1); 2005, p.29-64.

0021 CHAI, Michael. Consumers international policy: consumer action forsustainable social development. Development. 43(2); 2000, p.65-70.

0022 CHEN, H.L. Consumer risk perception, addictive behavior and thepurchasing decision. International Advances in Economic Research. 12(1);2006, p.143.

0023 CHEN, W.J. and Lee, C. Impact of web site image and consumer personalityon consumer behaviour. International Journal of Management. 22(3); 2005,p.484-96.

0024 CHEUNG, C.M.K. and Chan, G.W.W. and Limayem, M. Critical review ofonline consumer behaviour: empirical research. Journal of ElectronicCommerce in Organisations. 3(4); 2005, p.1-19.

0025 CHEUNG, C.M.K. and Lee, M.K.O. Understanding consumer trust ininternet shopping: a multidisciplinary approach. American Society forInformation Science and Technology. 57(4); 2006, p.479-92.

0026 CLEAVER, Megan, Green, B. Christine and Muller Thomas E. Usingconsumer behavior research to understand the baby boomer tourist.Journal of Hospitality and Tourism Research. 24; May 2000, p.274-87.

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0027 CONSUMER behaviour. Nutrition and Dietetics. 63(2); 2006, p.123-26.

0028 COOPER, Tim. Inadequate life? evidence of consumer attitudes to productobsolescence. Journal of Consumer Policy. 27(4); 2004, p.421-49.

0029 CRAIG, D.B. Kathy M. Newman, Radio active: advertising and consumeractivism, 1935-1947. Business History Review. 79(3); 2005, p.630-31.

0030 CUMMINGS, M.N. Mentoring: a bridge to the future of family andconsumer sciences. Journal of Family and Consumer Sciences. 97(4); 2005,p.8-10.

0031 CURRIE, Martin and Steedman, Ian. Consumer perceptions of commoditycharacteristics: implications for choice and well-being. Manchester School.68(5); 2000, p.516-38.

0032 CYCYOTA, Cynthia S. and Harrison, David A. Enhancing survey responserates at the executive level: are employee- or consumer-level techniques?Journal of Management. 28; Apr 2002, p.151-76.

0033 DAVIES, A. and Cline, T.W. Consumer behavior approach to modelingmonopolistic competition. Journal of Economic Psychology. 26(6); 2005,p.797-826.

0034 DAVIS, D. Urban consumer culture. China Quarterly. (183); 2005, p.692-709.

0035 DAVIS, Douglas D. and Holt, Charles A. Consumer search costs and marketperformance. Economy Inquiry. 34(1); 1996, p.133-51.

0036 DE BOER, J. Introduction to consumer behaviour. Environment and Policy.45; 2006, p.99-102.

0037 DEAN, Dwane Hal. Consumer reaction to negative publicity: effects ofcorporate reputation, response and responsibility for a crisis event. Journalof Business Communication. 41; Apr 2004, p.192-211.

0038 DEBER, R.B., Patient, consumer, client, or customer: what do peoplewant to be called? Health Expectations. 8(4); 2005, p.345-51.

0039 DESAI, Kaushik Kalpesh and Ratneshwar, S. Consumer perceptions ofproduct variants positioned on a typical attributes. Journal of the Academyof Marketing Science. 31; Jan 2003, p.22-35.

0040 DEWITT, Tom and Brady, Michael K. Rethinking service recovery strategies:the effect of rapport on consumer responses to service failure. Journal ofService Research. 6; Nov 2003, p.193-207.

0041 DING, Hua and Hadri, Kaddour. Effects of rationing on consumer behaviourin Chinese urban households. Indian Journal of Applied Economics. 8(4);Oct-Dec 2000, p.327-40.

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0042 DODD, Tim H., Differential effects of experience, subjectiveknowledge and objective knowledge on sources of information used inconsumer wine purchasing. Journal of Hospitality and Tourism Research.29; Feb 2005, p.3-19.

0043 DOMINITZ, Jeff and Manski, Charles F. How should we measure consumerconfidence? Journal of Economic Perspectives. 18(2); 2004, p.51-66.

0044 DORNAN, A. Off the wires the consumer is not in control. IT Architect.21(2); 2006, p.14-16.

0045 DUBOIS, B., Czellar, S. and Laurent, G. Consumer segments based onattitudes towards luxury: empirical evidence from twenty countries.Marketing Letters. 16(2); 2005, p.115-28.

0046 EDWARDS, J. Accountability in the consumer movement. Consumer PolicyReview. 16(1); 2006, p.20-25.

0047 EDWARDS, L. China made: consumer culture and the creation of thenation. Asian Studies Review. 28(4); 2004, p.424-25.

0048 ESTELAMI, Hooman and Maeyer, Peter De. Customer reactions to serviceprovider over generosity. Journal of Service Research. 4; Feb 2002, p.205-16.

0049 FADIGA, M.L., Misra, S.K. and Ramirez, O.A. US consumer purchasingdecisions and demand for apparel. Journal of Fashion Marketing andManagement. 9(4); 2005, p.367-79.

0050 FOXALL, Gordon R. Foundations of consumer behaviour analysis.Marketing Theory. 1; Jun 2001, p.165-99.

0051 FRAJ, E. and Martinez, E. Environmental values and lifestyles asdetermining factors of ecological consumer behaviour: an empiricalanalysis. Journal of Consumer Marketing. 23(3); 2006, p.133-44.

0052 FRAJ, E. and Martinez, E. Influence of personality on ecological consumerbehaviour. Journal of Consumer Behaviour. 5(3); 2006, p.167-81.

0053 FRIESE, Susanne. Monroe friedman: consumer boycotts: effecting changethrough the marketplace and the media. Journal of Consumer Policy. 23(4);2000, p.493-97.

0054 GANESAN, P. and Rajkumar, V. Samuel. Buyer behaviour of ayurvedicsoap. Organizational Management. 18(3); 2002, p.19-22.

0055 GANESH, S.V.G. Behavioural components of culture vis- a- vis behaviourof consumers of educational services. University News. 44(5); 2006, p.107-09.

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0056 GAO, Y. Web systems design and online consumer behavior. InformationManagement. 18(3-4); 2005, p.20-21.

0057 GATERSLEBEN, Birgitta, Steg, Linda and Vlek, Charles. Measurementand determinants of environmentally significant consumer behavior.Environment and Behavior. 34; May 2002, p.335-62.

0058 GIFFORD, K. and Bernard, J.C. Influencing consumer purchase likelihoodof organic food. International Journal of Consumer Studies. 30(2); 2006,p.155-63.

0059 GLEASON, John M. and Ault, James T. Consumer expectations regardingemerging technologies. Bulletin of Science Technology Society. 21; Apr2001, p.99-107.

0060 GRANKVIST, Gunne, Dahlstrand, Ulf and Biel, Anders. Impact ofenvironmental labeling on consumer preference: negative vs. positivelabels. Journal of Consumer Policy. 27(2); 2004, p.213-30.

0061 GROTH, Markus. Customers as good soldiers: examining citizenshipbehaviours in internet service deliveries. Journal of Management. 31; Feb2005, p.7-27.

0062 GUNES, G. and Deniz Tekin, M. Consumer awareness and acceptance ofirradiated foods: results of a survey conducted on Turkish consumers.Food Science and Technology -Zurich. 39(4); 2006, p.444-48.

0063 GUPTA, Seema and Chundawat, D.S. Family and social influences in buyingdecision making: a study of television. Decision. 29(2); 2002, p.45-66.

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0304 MARTINEZ, D. Fanning the flames: fans and consumer culture incontemporary Japan. Journal of Japanese Studies. 32(1); 2006, p.258-60.

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0307 NBJ tackles the conundrum of consumer usage of nutrition products andreveals the results of its survey of 1,100 pre- selected consumers: overview.Nutrition Business Journal. 10(7); 2005, p.1-3.

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0309 NKWOCHA, I., Product fit and consumer attitude towards brandextensions: the moderating role of product involvement. Journal ofMarketing Theory and Practice. 13(3); 2005, p.49-61.

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0314 PETTY, R.D. and Lindsey-Mullikin, J. Regulation of practices that promotebrand interest: a ?3Cs? guide for consumer brand managers. Journal ofProduct and Brand Management. 15(1); 2006, p.23-36.

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0318 RAO, S.L. Rise and fall of fast moving consumer goods: a marketing story.Economic and Political Weekly. 36(46-47); 2001, p.4375-379.

0319 RICHARD, Y. Wang, Manage your information as a product. SloanManagement Review. 39(4); 1998, p.95.

0320 ROUSU, M.C., Consumer willingness to pay for “second-generation”genetically engineered products and the role of marketing information.Journal of Agricultural and Applied Economics. 37(3); 2005, p.647-58.

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0322 RUXTON, C.H., Hinton, F. and Evans, C.E. Effects of an over-the-counterherbal weight management product (Zotrim?) on weight and waistcircumference in a sample of overweight women: a consumer study.Nutrition and Food Science. 35(5); 2005, p.303-14.

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0323 SARIN, R. No dirty gold: consumer education and action for mining reform.Journal of Cleaner Production. 14(3-4); 2006, p.305-06.

0324 SCHMIDT, A. Latest in consumer software and electronics and theirimplications for librarians. Library Journal. 131(1); 2006, p.18-19.

0325 SHARMA, Sanjeev K. and Joshi, Upasana. Employee empowerment inIndian consumer durable industry: an empirical study and managementimplications. Administrative Change. 30(2) and 30(1); 2003, p.84-97.

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0330 STAMER, H.H. and Diller, H. Price segment stability in consumer goodscategories. Journal of Product and Brand Management. 15(1); 2006, p.62-72.

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0332 SWAMINATHAN, Madhura. Consumer food subsidies in India: proposalsfor reform. Journal of Peasant Studies. 27(3); 2000, p.92-114.

0333 SWAMINATHAN, Madhura. Excluding the needy: the public provisioningof food in India. Social Scientist. 30(3-4); 2002, p.34-58.

0334 TERUI, N. and Imano, Y. Forecasting model with asymmetric market responseand its application to pricing of consumer package goods. Applied StochasticModels in Business and Industry. 21(6); 2005, p.541-60.

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0338 WILKINS, J.L. Eating right here: moving from consumer to food citizen.Agriculture and Human Values. 22(3); 2005, p.269-73.

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0340 WORKMAN, Jane E. Alcohol promotional clothing items and alcohol useby underage consumers. Family and Consumer Sciences Research Journal.31; Mar 2003, p.331-54.

Consumer Health

0341 AITA, Joseph S. Rational approach to consumer-directed health care:engaging consumers and providers in controlling health care costs.Compensation Benefits Review. 36; Nov 2004, p.40-47.

0342 ANDERS, C. and Botha, M.M. Awareness of HIV/AIDS in small enterprisesin a sector of the fast moving consumer goods trade in South Africa.South African Journal of Economic and Management Sciences. 7(4); 2004,p.581-88.

0343 ANDERSON, James G. Consumers of e_health: patterns of use and barriers.Social Science Computer Review. 22; May 2004, p.242-48.

0344 ARAH, O.A., Psychometric properties of the Dutch version of thehospital- level consumer assessment of health plans survey instrument.Health Services Research. 41(1); 2006, p.284-301.

0345 BISSELL, Paul, Ward, Paul R. and Noyce, Peter R. Dependent consumer:reflections on accounts of the risks of non-prescription medicines. Health(London). 5; Jan 2001, p.5-30.

0346 BOLZAN, N., Creating identities: mental health consumer to citizen?Journal of Social Work. 1; Dec 2001, p.317-28.

0347 BONELL, C. and Hilton, M. Consumerism in health care: the case of a U.K.voluntary sector HIV prevention organisation. Voluntas. 13(1); Mar 2002,p.27-46.

0348 BORMAN, C.B. and Mckenzie, P.J. Trying to help without getting in theirfaces: public library staff descriptions of providing consumer healthinformation. Reference and User Services Quarterly. 45(2); 2005, p.133-46.

0349 BOYD, Carol. Customer violence and employee health and safety. WorkEmployment Society. 16; Mar 2002, p.151-69.

0350 BRAWN, T.S. Consumer health libraries: what do patrons really want?Journal of Medical Library Association. 93(4); 2005, p.495.

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0351 BREKKE, K.R. and Kuhn, M. Direct to consumer advertising inpharmaceutical markets. Journal of Health Economics. 25(1); 2006, p.102-30.

0352 BUCKLEY, M., Convenience consumer and food-related lifestyles inGreat Britain. Journal of Food Products Marketing. 11(3); 2005, p.3-26.

0353 BURRINGTON-BROWN, J. Consumer empowerment: four projects fromAHIC point to a new direction in healthcare. Journal-AHIMA. 77(3); 2006,p.54.

0354 CAN a healthy corporate sector offset the consumer slowdown? CreditControl. 26(7); 2005, p.6-7.

0355 CHENG, Shou-Hsia, Wei, Yu-Jung and Chang, Hong-Jen. Qualitycompetition among hospitals: the effects of perceived quality andperceived expensiveness on health care consumer. American Journal ofMedical Quality. 21; Jan 2006, p.68-75.

0356 CORDWELL, L. Advancing consumer participation in primary health: thecase of a victorian primary care partnership. Australian Journal of PrimaryHealth. 11(2); 2005, p.38-44.

0357 CUI, Geng. Marketing to ethnic minority consumers: a historicaljourney(1932-1997). Journal of Macromarketing. 21; Jun 2001, p.23-31.

0358 DARBY, Charles, Crofton, Christine and Clancy, Carolyn M. Consumerassessment of health providers and systems(CAHPS): evolving to meetstakeholder needs. American Journal of Medical Quality. 21; 2006, p.144-47.

0359 DIVINE, R.L. Analysis of the healthy lifestyle consumer. Journal ofConsumer Marketing. 22(5); 2005, p.275-83.

0360 DIXON, Gillian, Clinical and consumer guidelines related to themanagement of childhood fever: a literature review. Journal of Research inNursing. 11; May 2006, p.263-78.

0361 DREXIER, M. Interview with David Byrne, who special envoy on therevision of the international health regulations and former EuropeanCommissioner for health and consumer protection. Biosecurity andBioterrorism. 3(3); 2005, p.193-97.

0362 DRUG firms vow to tone down consumer advertisements. Nature Medicine.11(9); 2005, p.910-910.

0363 EDGREN, L. Health consumer diversity and its implications. Journal ofSystems Science and System Engineering. 15(1); 2006, p.34-37.

0364 EGAN, J. Pedagogy of the depressed: mental health consumers, computersand empowerment. Convergence. 35(1); 2002, p.82-89.

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0365 ELDRED, B.E., Vaccine components and constituents: respondingto consumer concerns. Medical Journal of Australia. 184(4); 2006, p.170-75.

0366 FEINBERG, D.T. Consumer driven health care. Journal of Child andAdolescent Psychopharmacology. 15(5); 2005, p.717-19.

0367 FELDMAN, R., Consumer knowledge of the impact of a change inprescription drug benefit design. Disease Management and HealthOutcomes. 13(6); 2005, p.413-20.

0368 FLOWER, J. Great sucking sound: the consumer vortex hits health care.Physician Executive. 31(5); 2005, p.484-96.

0369 GABBAY, John, Case study of knowledge managements inmultiagency consumer-informed ‘communities of practice’: implicationsfor evidence-based policy development in health and social services.Health (London). 7; Jul 2003, p.283-310.

0370 GOODE, Jackie, Risk and the responsible health consumer: theproblematics of entitlement among callers to NHS direct. Critical SocialPolicy. 24; May 2004, p.210-32.

0371 GOVINDASAMY, R., Deongelio, M. and Bhuyan, S. Evaluation ofconsumer willingness to pay for organic produce in the North EasternU.S. Journal of Food Products Marketing. 11(4); 2005, p.3-20.

0372 GROEPPEL- KLEIN, A. Arousal and consumer in- store behaviour. BrainResearch Bulletin. 67(5); 2005, p.428-37.

0373 HALL, W.T. Consumer driven healthcare. Journal- Louisiana State MedicalSociety. 157(3); 2005, p.162-63.

0374 HAPPELL, B. and Goodwin, V. In our own words: consumers views on thereality of consumer participation in mental health care. ContemporaryNurse. 21(1); 2006, p.4-13.

0375 HARDIMAN, Eric R. Networks of caring: a qualitative study of socialsupport in consumer- run mental health agencies. Qualitative Social Work.3; Dec 2004, p.431-48.

0376 HARRIS, R., Wathern, C.N. and Chan, D. Public library responses to aconsumer health inquiry in a public health crisis: the sars experience inOntario. Reference and User Services Quarterly. 45(2); 2005, p.147-54.

0377 HAYS, Ron D., Patient reports and ratings of individual physicians:an evaluation of the doctorguide and consumer assessment of healthplans study provider- level surveys. American Journal of Medical Quality.18; Sep 2003, p.190-96.

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0378 HINES-MARTIN, Vicki P. African American consumers: what should weknow to meet their mental health needs? Journal of the American PsychiatricNurses Association. 8; Dec 2002, p.188-93.

0379 JOHANSON, R., Suggestions in maternal and child health for thenational technology assessment programme: a consideration of consumerand professional priorities. The Journal of the Royal Society for thePromotion of Health. 122; Mar 2002, p.50-54.

0380 JUDGE, Ken and Michael, Solomon. Public opinion and the national healthservice: patterns and perspectives in consumer satisfaction. Journal ofSocial Policy. 22(3); 1993, p.299-27.

0381 KETCHUM, A.M. Consumer health information websites: a survey ofdesign elements found in sites developed in academic environments.Journal of the Medical Library Association. 93(4); 2005, p.496-98.

0382 KIRSH, B. Factors associated with employment for mental healthconsumers. Psychiatric Rehabilitation Journal. 24(1); Summer 2000, p.13-21.

0383 LIBERATI, Alessandro. Consumer participation in research and healthcare: making it a reality. British Medical Journal. 315(7107); Aug 1997,p.499.

0384 LUDY, Betsy. Prospective payment system’s attack on home healthconsumers: skirmish reports from the front lines. Home Health CareManagement Practice. 13; Jun 2001, p.290-92.

0385 LUTZ, Wilma J. and Warren, Barbara Jones. Symptomatology andmedication monitoring for public mental health consumers: a culturalperspective. Journal of the American Psychiatric Nurses Association. 7;Aug 2001, p.115-24.

0386 MATHEW, P.D. Landmark judgement on medical negligence. Legal Newsand Views. 12(5); May 1998, p.25-27.

0387 MOEN, A. and Brennan, P.F. Health@Home: the work of health informationmanagement in the household (HIMS): implications for Consumer HealthInformatics (CHI) innovations. Journal of American Medical InformaticsAssociation. 12(6); 2005, p.648-56.

0388 MOLINA, Synthia Laura. ABC Codes: an essential tool for health benefitcost management and consumer- driven health plans. CompensationBenefits Review. 36; Oct 2004, p.71-77.

0389 MORALES, Leo S., Psychometric properties of the spanish consumerAssessment of health plans survey(CAHPS). Hispanic Journal ofBehavioural Sciences. 25; Aug 2003, p.386-409.

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0390 NAMPUDAKAM, Mathew. Consumer talk- medicines of doubtful value.Health for the Millions. 24(3); 1998, p.34-35.

0391 NICHOLAS, David, Huntington, Paul and Williams, Peter. Evaluatingmetrics for comparing the use of web sites: a case study of two consumerhealth web sites. Journal of Information Science. 28; Feb 2002, p.63-75.

0392 O’MEARA, Janis, Case study: development of and stakeholderresponses to a nursing home consumer information system. AmericanJournal of Medical Quality. 20; Jan 2005, p.40-50.

0393 OCCHIOCUPO, N. Retailing and commercial distribution consumerinterests and healthy competition: interview with Antonio Catricala,Chairman of the Italian Antitrust Authority. European Retail Digest. (47);2005, p.16-19.

0394 OCHOCKA, J., Janzen, R. and Nelson, G. Sharing power and knowledge:professional and mental health consumer/survivor researchers workingtogether in a participatory action research project. PsychiatricRehabillitation Journal. 25(4); Spring 2002, p.379-87.

0395 OLIVER, Sandy, Investigating consumer perspectives on evaluatinghealth technologies. Evaluation. 7; Oct 2001, p.468-86.

0396 ONA, Teruji. Enactment of product liability law and measures taken for itby the Japanese pharmaceutical industry. Science and Technology inJapan. 16(64); 1998, p.21-23.

0397 ROPER, William L. Consumers must drive quality health care. AmericanJournal of Medical Quality. 21; Jan 2006, p.7-8.

0398 ROSENGARTEN, Marsha. Consumer activism in the pharmacology ofHIV. Body Society. 10; Mar 2004, p.91-107.

0399 RYAN, Carey S., Robinson, Debbie R. and Hausmann, Leslie R.M.Stereotyping among providers and consumers of public mental healthservices: the role of perceived group variability. Behaviour Modification.25; Jul 2001, p.406-42.

0400 SCHWEITZER, Stuart O. Differences in managed care drug formularies:what can consumers learn? Medical Care Research Review. 57; Sep 2000,p.326-39.

0401 SENINGER, S.F. Consumer information and market area competition forheath- care services. Urban Studies. 37(3); Mar 2000, p.579-91.

0402 SHACKLEY, Phil and Ryan, Mandy. What is the role of the consumer inhealth care? Journal of Social Policy. 23(4); 1994, p.517-41.

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0403 SINGER, L., Consumer reactions to different health claim formats onfood labels. Food Australia. 58(3); 2006, p.92-100.

0404 SPEED, E. Health patients, consumers and survivors: a case study ofmental service user discourses. Social Science and Medicine. 62(1); Jan2006, p.28-38.

0405 SUBRAMANIAN, S.V., Health behaviour in context: exploratory multi-level analysis of smoking drinking and tobacco chewing in four states.Economic and Political Weekly. 39(7); Feb 2004, p.684-93.

0406 VALLABHAN, S.V. Srinivasa. Consumer awareness in health care practices:a special study with reference to drug purchase. SEDME Journal. 27(4);2000, p.97-102.

0407 VERPLANKEN, B., Consumer style and health: the role of impulsivebuying in unhealthy eating. Psychology and Health. 20(4); 2005, p.429-42.

0408 ZANDEN, M.J.V., Primary consumer stable nitrogen isotopes asindicators of nutrient source. Environmental Science and Technology.39(19); 2005, p.7509-515.

0409 ZASLAVSKY, Alan M., Zaborski, Lawrence and Cleary, Paul D. Does theeffect of respondent characteristics on consumer assessments vary acrosshealth plans? Medical Care Research Review. 57; Sep 2000, p.379-94.

Consumer Law and Legislation

0410 ADVANI, R. Milestones in consumer law. Lawers Collective. 15(4); Apr2000, p.8-10.

0411 ASWATHANARAYANA, Y.V. Consumer Protection Act: an overview.Southern Economist. 38(21); Mar 1, 2000, p.19-21.

0412 BABU, K. Nagendra. Amendments to Consumer Protection Act, 1986:implications on consumers. Third Concept. 18(208); 2004, p.53-58.

0413 BAL, Arun. Protecting health care consumers: is Consumer ProtectionAct effective? Economic and Political Weekly. 3(51); 1996, p.3289-290.

0414 BATISTA, Paul J. Telemarketing and the TCPA: let the seller beware:telephone Consumer Protection Act (47 U.S.C. 227). Journal of the Academyof Marketing Science. 31; Jan 2003, p.97-98.

0415 BHANOT, Arun. Consumer advocacy: a growing influence Span. 39(5);1998, p.33-37p.

0416 BRACK, Antoni. Consumer law in the information society. Journal ofConsumer Policy. 26(1); 2003, p.101-05.

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0417 BREITMEYER, K.A. Residential builder corporation owners now liableunder the Michigan Consumer Protection Act. Michigan Bar Journal. 85(2);2006, p.28-31.

0418 BUTTIGIEG, E. Consumer interests and the antitrust approach to abusivepractices by dominant firms. European Business Law Review. 16(5); 2005,p.1191-285.

0419 CHEMERINSKY, E. Constitutional issues posed in the bankruptcy abuseprevention and Consumer Protection Act of 2005. American BankruptcyLaw Journal. 79(3); 2005, p.571-602.

0420 CONSUMER Credit Bill “failing to fully protect consumers”. Credit Control.26(7); 2005, p.46.

0421 CRONIN, Anne. Consumer rights/cultural rights: a new politics ofEuropean belonging. European Journal of Cultural Studies. 5; Aug 2002,p.307-23.

0422 ELWES, S. Consumer Credit the Consumer Credit Act 1974 and socialpolicy. Business Law Review. 26(12); 2005, p.288-90.

0423 ENCHELMAIER, S. Consumer interests and contract law in the draftdirective on services in the internal market. Era Forum. (2); 2005, p.232-44.

0424 GIRIMAJI, Pushpa. Corruption and the consumer

0425 GRAY, R.W. Applicability of constructive eviction, implied warranty ofhabitability, Common- Law Fraud and the Consumer Fraud Act toCommissions of material facts in a commercial lease. John Marshall LawReview. 38(4); 2005, p.1289-314.

0426 HALLER, J.J. and Mueller, W.A. New Bankruptcy law: a consumer lawyer’sguide. Illinois Bar Journal. 93(9); 2005, p.454-61.

0427 HEDEMANN-ROBINSON, Martin. Defending the consumer’s right to aclean environment in the face of globalisation: the case of extraterritorialenvironmental protection under European Community Law. Journal ofConsumer Policy. 23(1); 2000, p.25-61.

0428 HERE’s closer look at several provisions of the bankruptcy abuseprevention and Consumer Protection Act which take effect next month.Credit Union Magazine. 71(9); 2005, p.62-67.

0429 HILDEBRAND, H.E. Impact of the bankruptcy abuse prevention andConsumer Protection Act of 2005 on chapter 13 trustees. AmericanBankruptcy Law Journal. 79(2); 2005, p.373-96.

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0430 HILDNER, I. Defusing the threat of RFID: protecting consumer privacythrough technology specific legislation at the state lavel. Harvard CivilRights Civil Liberties Law Review. 41(1); 2006, p.133-76.

0431 HOWELLS, G. Consumer protection and European contract lawharmonisation. Era Forum. Special issue; 2006, p.45-47.

0432 HOWELLS, G. Scope of European consumer law. European Review ofContract Law. 1(3); 2005, p.360-72.

0433 JACOBSON, Nadine M. Antitrust relief legislation empowers physiciansat the expense of advanced practice nurses and consumers. Policy PoliticsNursing Practice. 3; Nov 2002, p.367-71.

0434 JAMCES, S.C. Consumer and commercial law. Texas Bar Journal. 69(1);2006, p.40.

0435 JENSEN, S. Legislative history of the bankruptcy abuse prevention andConsumer Protection Act of 2005. American Bankruptcy Law Journal. 79(3);2005, p.485-70.

0436 KARSTEN, Jens and Sinai, Ali R. Action plan on European contract law:perspectives for the future of European contract law and EC consumerlaw. Journal of Consumer Policy. 26(2); 2003, p.159-95.

0437 KILPATRICK, R.I. Selected creditor issues under the bankruptcy abuseprevention and Consumer Protection Act 2005. American Bankruptcy LawJournal. 79(3); 2005, p.817-38.

0438 KLEE, K.N. and Butler, B. Bankruptcy abuse prevention and ConsumerProtection Act of 2005-business bankruptcy amendments. UniformCommercial Code Law Journal. 38(4); 2006, p.301-72.

0439 KORENIK, D. Protection of the consumer credit’s debtor in Frenchlegislation. Prace Naukowe- Akademii Ekonomicznej Imienia OskaraLangego We Wroclawiu. (1062); 2005, p.167-81.

0440 LAWSON, R. Consumer Protection Act 1987: two recent cases. Justice ofthe Peace. 170(29); 2006, p.544-47.

0441 LEVIN, R. and Ranney-Marinelli, A. Creeping repeal of chapter 11: thesignificant business provisions of the Bankruptcy abuse prevention andConsumer Protection Act of 2005. American Bankruptcy Law Journal. 79(3);2005, p.603-44.

0442 MACEDO, Ronaldo Porto. Relational consumer contracts: new challengesfor Brazilian consumer law. Social Legal Studies. 12; Mar 2003, p.27-53.

0443 MAHESHWARI, R.C. Consumer protection law: loopholes galore.Organiser. 53(12); 2001, p.17.

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0444 MARK, J.A. Dispensing with the public interest requirement in privatecauses of action under the Washington Consumer Protection Act. SeattleUniversity Law Review. 29(1); 2005, p.205-42.

0445 MILLS, L. Viewpoint: consumer advocate urges “extreme make- over”.Hearing Journal. 59(2); 2006, p.36-38.

0446 MOORMAN, A.M. and Greenwell, T.C. Consumer attitudes of deceptionand the legality of ambush marketing practices. Journal of Legal Aspectsof Sport. 15(2); 2005, p.183-212.

0447 NARAYANASWAMI, Srinivasa. Consumer rights. Social Welfare. 38(11-12); Feb-Mar 1992, p.3-4, 37.

0448 NATARAJAN, D. Education: a service under Consumer Protection Act,1986. University News. 35(7); 1997, p.10-11, 14.

0449 O’STEEN, V. State bar of Arizona: the personal account of a party and theconsumer benefits of lawyer advertising. Arizona State Law Journal. 37(2);2005, p.245-54.

0450 OUGHTON, David. John braithwaite: regulation, crime, freedom: PeterCartwright: consumer protection and the criminal law: law, theory andpolicy in the UK. Journal of Consumer Policy. 26(2); 2003, p.234-37.

0451 PARAMESWARAN, K.S. Case for revamping the Consumer ProtectionAct, 1986. Management. 28(11); 1993, p.832-36.

0452 PAULSON, S.L. It’s all about the bill will higher consumer energy billsresult in new national energy legislation in 2006? Plus, AGA focuses onmembers top advocacy priorities for this year. American Gas. 88(2); 2006,p.21-24.

0453 POILLOT, E. Consumer and contract law. Era Forum. ; 2006, p.36-44.

0454 PRASAD, A. Rajendra. Medical negligence and consumer law: Indianexperiene. Andhra University Law Journal. 4; 2003, p.213-23.

0455 PURI, N. and Talwar, A. Doctor and Consumer Protection Act. Journal ofInternal Medicine of India. 8(1); 2005, p.24-26.

0456 RAO, Suneti. Information Technology Act: consumer’s perspective.Economic and Political Weekly. 36(37); 2001, p.3501-503.

0457 REICH, Norbert. European contract law, or an EU contract law regulationfor consumer? Journal of Consumer Policy. 28(4); 2005, p.383-407.

0458 REKAITI, Pamaria and Bergh, Den Van Roger. Cooling-off periods in theconsumer laws of the EC member states: a comparative law and economicsapproach. Journal of Consumer Policy. 23(4); 2000, p.371-408.

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0459 SARAF, D.N. Some facets of consumer justice through consumer disputesredressal agencies. Journal of the Indian Law Institute. 34(1); 1992, p.28-70.

0460 SASTRY, K.P. Consumer Protection- MRTP Act, 1969. Indian Journal ofEconomics. 75(297); 1994, p.167-79.

0461 SATHER, S.W. and Barron, B.M. Trade creditor and small businessprotections under the bankruptcy abuse prevention and ConsumerProtection Act of 2005. Texas Bar Journal. 68(11); 2005, p.1018-021.

0462 SCHLECTER, D. Before and after the bankruptcy abuse prevention andConsumer Protection Act of 2005 examined under recent case law: a cursein disguise for consumers? Whittier Law Review. 27(3); 2006, p.787-832.

0463 SENGAYEN, Magdalena. Consumer sales law in Poland: changing the law,changing attitudes. Journal of Consumer Policy. 25(3-4); 2002, p.403-37.

0464 SHARKEY, B.P., Recent developments in products, general liabilityand consumer law. Tort Trial and Insurance Practice Law Journal. 41(2);2005, p.629-50.

0465 SINGH, Gurjeet. Consumer Protection Act 1986 and medical profession inIndia: conflicts and controversies. Journal of the Indian Law Institute.37(3); 1995, p.324-63.

0466 SINGH, S.S. Promoting good governance through protecting consumerrights.

0467 SINGH, S.S. and Chadah, Sapna. Consumer Protection Act, 1986: somereflections.

0468 SINGH, S.S. and Chadah, Sapna. Consumer protection: implications forgood governance.

0469 SINGH, S.S. and Chadah, Sapna. Consumer protection movement: futuredirection.

0470 SINGH, Vandana. Medical negligence and our laws: an

0471 SINGH, Vandana. Socialization of liability of medical negligence byinsurance law.

0472 SIVAPRAKASAM, P. and Rajamohan, S. Consumer protection legislativemeasures. Yojana. 43(12); 1999, p.8-11, 20.

0473 SOMMER, H.J. Trying to make sense out of nonsense: representingconsumers under the “bankruptcy abuse prevention and ConsumerProtection Act of 2005”. American Bankruptcy Law Journal. 79(2); 2005,p.191-230.

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0474 SRINIVASA VALLABHAN, S.V. Impact of globalisation of consumer rights:an analysis. Southern Economist. 39(15 and 16); 2000, p.15-18.

0475 STAUDENMAYER, Dirk. Place of consumer contract law within the processon European contract law. Journal of Consumer Policy. 27(3); 2004, p.269-87.

0476 STENDELL, L. Fanfic and fan fact: how current copyright law ignores thereality of copyright owner and consumer interests in fan fiction. SMULaw Review. 58(4); 2005, p.1551-584.

0477 SUMANTH, N. Consumer and contract laws.

0478 SUPPAN, S. Codex standards and consumer rights. Consumer PolicyReview. 16(1); 2006, p.5-13.

0479 SWEENEY, E.L. and Englund, R.A. Class action fairness act’s impact onstate consumer protection laws. Defence Counsel Journal. 72(3); 2005,p.233-40.

0480 TOBOCMAN, S. Competing for immigrants- Michigan’s new consumerprotection laws. Michigan Bar Journal. 85(1); 2006, p.16-20.

0481 TUNNEY, James. Neglected tension between disclosure of information inconsumer and competition law contexts. Journal of Consumer Policy. 25(3-4); 2002, p.329-43.

0482 TWIGG-FLESNER, Christian. Innovation and EU consumer law. Journalof Consumer Policy. 28(4); 2005, p.409-32.

0483 VEDDER, H. Competition law and consumer protection how competitionlaw can be used to protect consumers even better- or not. EuropeanBusiness Law Review. 17(1); 2006, p.83-93.

0484 VIITANEN, Klaus. Baltic model for the settlement of individual consumerdisputes. Journal of Consumer Policy. 23(3); 2000, p.315-39.

0485 WALSH, I.T. On the spot fines for breach of consumer legislation.Commercial Law Practitioner. 12(8); 2005, p.214-22.

0486 WHEELER, D.B. and Wedge, D.E. Fully-informed decision: reaffirmationdisclosure and the bankruptcy abuse prevention and Consumer ProtectionAct of 2005. American Banruptcy Law Journal. 79(3); 2005, p.789-16.

0487 WILHELMSSON, Thomas. Abuse of the “confident consumer” as ajustification for EC consumer law. Journal of Consumer Policy. 27(3); 2004,p.317-37.

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0488 WILSON, D.B. What you can’t have won’t hurt you! the real safetyobjective of the firearms safety and Consumer Protection Act. ClevelandState Law Review. 53(2); 2005, p.226-85.

0489 ZYWICKI, T.J. Institutions, incentives and consumer bankruptcy reform.Washington and Lee Law Review. 62(3); 2005, p.1071-138.

Consumer Price Indexes

0490 All India consumer price index numbers of industrial workers. AgriculturalSituation In India. 61(5); 2004, p.380.

0491 ANDERSON, S.P. and De Palma, A. Price dispersion and consumerreservation prices. Journal of Economics and Management Strategy. 14(1);2005, p.61-91.

0492 BEARD, T.R. and Abernethy, A.M. Consumer Prices and the Federal TradeCommission’s “Do-Not-Call” Program. Journal of Public Policy andMarketing. 24(2); 2005, p.253-59.

0493 BIGGERI, L. and Leoni, L. Families of consumer price indices for differentpurposes. CPIs for sub- groups of population. Statistical Journal- UnitedNations Economic Commission for Europe. 21(2); 2004, p.157-66.

0494 DUTTA, S. and Biswas, A. Effects of low price guarantees on consumerpot-purchase search intention: the moderation roles of valueconsciousness and penalty level. Journal of Retailing. 81(4); 2005, p.283-91.

0495 ESTELAMI, H. Cross- category examination of consumer price awarenessin financial and non- financial services. Journal of Financial ServicesMarketing. 10(2); 2005, p.125-39.

0496 HAHN, S. Pricing of a new product with consumer learning. InternationalEconomic Journal. 19(1); 2005, p.37-49.

0497 HILL, P. Consumer price index manual. Statistical Journal- United NationsEconomic Commission for Europe. 21(2); 2004, p.87-94.

0498 KRISHNA, A., Effects of extreme- priced products on consumerreservation prices. Journal of Consumer Psychology. 16(2); 2006, p.176-90.

0499 LALWANI, A.K. and Monroe, K.B. Re- examination of frequency- deptheffects in consumer price judgments. Journal of Consumer Research. 32(3);2005, p.480-85.

0500 LEBOW, David E. and Rudd, Jeremy B. Measurement error in the consumerprice index: where do we stand. Journal of Economic Literature. 41(1);2003, p.159-201.

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0501 MITTAL, Poonam and Ashraf, Shahid. Pricing of services to consumersand the need for competitive market: a case study of India’s telecom sector.Indian Journal of Public Administration. 52(1); Jan-Mar 2006, p.99-114.

0502 MOON, S., Russell, G.J. and Duvvuri, S.D. Profiling the reference priceconsumer. Journal of Retailing. 82(1); 2006, p.1-11.

0503 SAMLI, Coskun. Consumer price index and consumer well-being:developing a fair measure. Journal of Macromarketing. 23; Dec 2003, p.105-11.

0504 SCHIFF, Maurice. Impact of two-tier producer and consumer food pricingin India. World Bank Economic Review. 8(1); 1994, p.103-25.

0505 SCHIMMELPFENNING, D.E. and Norton, G.W. Assessing the value ofeconomics research: the case of the bias in the consumer price index.Contemporary Economic Policy. 23(4); 2005, p.625-35.

0506 SHEARMUR, Jeremy. Consumer sovereignty, prices and preferences forhigher- order goods. Political Studies. 39(4); 1991, p.661-75.

0507 XIA, L. Memory distortion and consumer price knowledge. Journal ofProduct and Brand Management. 14(5); 2005, p.338-47.

Consumer Protection

0508 BAKSHI, S. Consumer protection: bibliography. Public Administrator. ;1991-92, p.91-100.

0509 BALACHANDRAN, M.K. Consumer awarness in consumer protection.Upabhokta Jagran. ; 1993, p.7-9.

0510 BAPU, Heddurshetti. Consumer fredom and equality under socialism.Janata. 45(12); 1990, p.11-12, 14.

0511 BERNSTEIN, J.Z. and Zetoony, D.A. Retrospective of consumer protectioninitiatives. Antitrust Law Journal. 72(3); 2005, p.969-74.

0512 BUNING, Cock de Madeleine, Consumer@protection. EU: an analysisof European consumer legislation in the information society. Journal ofConsumer Policy. 24(3-4); 2001, p.287-338.

0513 CHOWDARY, T.H. Telecom regulation and consumer welfare. Economicand Politial Weekly. 37(43); 2002, p.4354-356.

0514 COHEN, Alan. Decision support in the benefits consumer age.Compensation Benefits Review. 38; Apr 2006, p.46-51.

0515 CONSUMER and brands protection using memory spot technology.Research Disclosure. (506); 2006, p.731-32.

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0516 COX, III, Eli P., Do product warnings increase safe behaviour? a meta-analysis. Journal of Public Policy and Marketing. 16(2); 1997, p.195-204.

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0518 CSERES, Katalin. Hungarian cocktail of competition law and consumerprotection: should it be dissolved. Journal of Consumer Policy. 27(1);2004, p.43-74.

0519 DEBROY, Bibek, Chakraborty, Debashis and Guha, Arup. Copyrightprotection and consumer welfare: a case study of Rabindra Rachanabali.Global Business Review. 6; Feb 2005, p.55-75.

0520 DISTINGUISHING deception and fraud: expanding the scope of statutoryremedies available in Pennsylvania for violations of state consumerprotection law. Temple Law Review. 78(4); 2005, p.1025-048.

0521 EVANS, H. and Vernon, J. Details landmark Consumer Credit Act case-consumers given greater protection when using credit cards abroad. CreditControl. 27(3); 2006, p.50-52.

0522 FANAEIAN, Navid and Merwin, Elizabeth. Malpractice: provider risk orconsumer protection. American Journal of Medical Quality. 16; Mar 2001,p.43-57.

0523 FISHER, K.R. Toward a basal tenth amendment: a riposte to national bankpreemption of state consumer protection laws. Harvard Journal of Lawand Public Policy. 2925(35); 2006, p.981-1034.

0524 FRANKLIN, Jeffrey and Kulkarni, Kishore G. Trade barriers and consumerwelfare: a case of U.S. anti-dumping investigations of shrimp importsfrom Asia. The Asian Economic Review. 47(2); Aug 2005, p.277-88.

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0527 HARLAND, David. Implementing the principles of the United Nationsguidelines for consumer protection. Journal of the Indian Law Institute.33(2); 1991, p.189-245.

0528 HARTWIG, H. Online auctioning between trade mark and consumerprotection. European Intellectual Property Review. 27(9); 2005, p.319-26.

0529 HAU, Arthur. Long-run effects of pay-as-you-go medicare on saving andconsumer welfare. Public Finance Review. 33; Sep 2005, p.634-55.

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0532 INTERNATIONAL work- the UN guidelines for consumer protection. TheCUTS Newsletter. (2); May- Aug 1995, p.4.

0533 JAKUBONYTE, Giedre. Protection of lithuanian consumers against unfaircontract terms. Journal of Consumer Policy. 29(1); 2006, p.79-95.

0534 JOINT research centre: new institute for health and consumer protectionsetup. Europe Environment. (528); 1998, p.4-5.

0535 KASACK, Christiane. Legislative impact of the European Parliament underthe revised co-decision procedure: environmental, public health andconsumer protection policies. European Union Politics. 5; Jun 2004, p.241-60.

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0538 KRISHNAN, S. Activating consumer awareness. Yojana. 46; 2002, p.7-8.

0539 KUMAR, K. Sasi. Need for the awareness of consumer protection. Yojana.39(5); 1995, p.24-25.

0540 KUTIN, B. Consumer protection in an enlarged Europe. Consumer PolicyReview. 15(5); 2005, p.198-202.

0541 LICHTENSTEIN, D.R. Price perceptions, merchant incentives and consumerwelfare. Journal of Product and Brand Management. 14(6); 2005, p.357-61.

0542 MACLEOD, W., Brunins, E and Kertesz, A. Three rules and a constitution:consumer protection finds its limits in competition policy. Antitrust LawJournal. 72(3); 2005, p.943-68.

0543 MAHADEVIA, Darshini and Sangwan, Sharmista. Protection of housingconsumers: is consumer protection act the answer? Nagarlok. 29(1); Jan-Mar 1997, p.11-30.

0544 MICKLITZ, Hans W., Reich, Norbert and Weatherill, Stephen. EU treatyrevision and consumer protection. Journal of Consumer Policy. 27(4); 2004,p.367-99.

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0545 MILKIS, S.M. Federal Trade Commission and consumer protection:regulatory change and administrative pragmatism. Antitrust Law Journal.72(3); 2005, p.911-42.

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0548 MURUGAIAH, V. and Rangappa, K.B. Awareness of consumer protectionamong urban woman elite. SEDME Journal. 27(4); 2000, p.85-96.

0549 NARAYANA, M.R. Liberalization measures in India’s coffee sector:analytical implications for market structure and consumer welfare analysesin developing countries. South Asia Economic Journal. 5(2); 2004, p.267-82.

0550 NORMAN, G., Pepall, L. and Richards, D. Product differentiation, cost-reducing mergers and consumer welfare. Canadian Journal of Economics.38(4); 2005, p.1204-223.

0551 OLIVIER, S.S., Optical sensors improve consumer safety. Laser FocusWorld 42(2); 2006, p.89-94.

0552 OVERBY, A.B. Consumer protection in china after accession to the WTO.Syracuse Journal of International Law and Commerce. 33(2); 2006, p.347-92.

0553 PANCHU, S. Consumer protection in India. Lawyers Collective. 15(5);May 2000, p.15-17.

0554 PAPACHARISSI, Z. and Fernback, J. Online privacy and consumerprotection: an analysis of portal privacy statement. Journal ofBroadcasting and Electronic Media. 49(3); 2005, p.259-81.

0555 PEETZ, B. Consumer benefits. GPS World. 17(2); 2006, p.24.

0556 PETER, Cartwright and Guinchard, A. Consumer protection and the criminallaw: law, theory and policy in the UK. International Criminal Justice Review.16(1); 2006, p.63-64.

0557 PRICE, J.M. and Bond, R.F. Litigation as a tool in food advertising:Consumer protection statutes. Loyola of Los Angeles Law Review. 39(1);2006, p.277-90.

0558 RAJAMOHAN, S. Role of voluntary consumer organisation in consumerprotection. Rural India. 65(2-3); 2002, p.36-38.

0559 REISCH, Lucia A. Principles and visions of a new consumer policy:discussion paper by the scientific advisory board for consumer, food and

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nutrition policy to the German federal Ministry of Consumer Protection,Food and Agriculture. Journal of Consumer Policy. 27(1); 2004, p.1-42.

0560 RIEFA, C. Consumer protection on online auction sites: just an illusion?Computers and Law. 16(3); 2005, p.34-36.

0561 ROTT, Peter. Protection of consumer interests after the implementation ofthe EC injunctions directive in to German and English law. Journal ofConsumer Policy. 24(3-4); 2001, p.399-439.

0562 SAXENA, Nitin. Protecting the consumer. Legal News and Views. 12(5);1998, p.23-24.

0563 SCHELLINCK, D.A. and Popa, M. Impact of the Canadian Code of Practicefor consumer protection in electronic commerce on preference and trust.International Journal of Electronic Business. 3(6); 2005, p.534-64.

0564 SEHGAL, M.N. Consumers rights protection - role of government andNGO’s. Co-operators Bulletin. 45(3); 2002, p.11-14.

0565 SELBER, K., Hernandez, V.R. and Tijerina, M. Developing family- centeredmodels of genetic services: a template for seeking consumer and providerperceptions of care. Journal of Social Work in Disability and Rehabilitation.4(4); 2005, p.15-38.

0566 SHAH, S.A. Consumers protection and producers co-operation. Nirnay.5(2); 1990, p.74-82.

0567 SHARMA, K.K. and Bahl, A.K. BIS cetification services for consumerprotection. Standard India. 14(12); 2001, p.14-16.

0568 SINGH, S.S. and Chadah, Sapna. Consumer protection: internationalscenario.

0569 SINHA, Amitav. Consumer rights and their protection in India. StandardsIndia. 16(1); 2002, p.14-16.

0570 SMITH, Kathleen. Consumer protection in health care. Policy PoliticsNursing Practice. 1; May 2000, p.128-32.

0571 SMITH, N. Reunifying families affected by maternal substance abuse:consumer and service provider perspectives on the obstacles and theneed for change. Journal of Social Work Practice in the Addictions. 2(1);2002, p.33-54.

0572 SOCOL, Christy. Protecting consumers from the pitfalls of home care.Home Health Care Management Practice. 18; Feb 2006, p.98-102.

0573 SOVERN, J. Towards a new model of consumer protection: the problem ofinflated transaction costs. William and Mary Law Review. 47(5); 2006,p.1635-710.

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0574 SWAT, B. Consumer protection in the banking services. Prace Naukowe-Akademii Ekonomicznej Imienia Oskara Langego We Wroclawiu. (1062);2005, p.151-66.

0575 SZPRINGER, W. Consumer protection on the market for consumer creditin Poland-do near -banks enter the “Second Market”- similar to the BritishModel. European Business Law Review. 17(4); 2006, p.1021-061.

0576 TONNER, Klaus. Consumer protection and environmental protection:contradictions and suggested steps towards integration. Journal ofConsumer Policy. 23(1); 2000, p.63-78.

0577 VERMA, D.P.S. Developments in consumer protection in India. Journal ofConsumer Policy. 25(1); 2002, p.117-23.

Consumer Relations

0578 BELL, Simon J., Auh, Seigyoung and Smalley, Keren. Customer ralationshipdynamics: service quality and customer loyalty in the context of varyinglevels of customer expertise and switching costs. Journal of the Academyof Marketing Science. 33; Apr 2005, p.169-83.

0579 BELTON, Peter. Karin bergmann: dealing with consumer uncertainty, publicrelations in the food sector. Journal of Consumer Policy. 27(1); 2004, p.105-09.

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0590 MARFLEET, Jackie. Implementing customer relationship management inJP Morgan: new roles for information professionals. Business InformationReview. 21; Jun 2004, p.111-16.

0591 MARTIN, Sonia San and Camarero, Carmen. Consumer reactions to firmsignals in asymmetric relationships. Journal of Service Research. 8; Aug2005, p.79-97.

0592 MESSNER, Wolfgang. Customer relationship management technology: acommodity or distinguishing factor? Business Information Review. 22;Dec 2005, p.253-62.

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0594 NIJSSEN, Edwin, Investigating industry context effects in consumer-firm relationships: preliminary results from a dispositional approach. Journalof the Academy of Marketing Science. 31; Jan 2003, p.46-60.

0595 PARK, R. Consumers say the party’s not over yet: a new consumer surveyof recent mortgage borrowers reveals close to 9 percent paid over listprice and more than 50 percent expect “significant” home- price gainsover the next few years. Mortgage Banking. 66(1); 2005, p.34-45.

0596 PICCOLI, Gabriele, Customer relationship management- a driver forchange in the structure of the U.S. lodging industry. Cornell Hotel andRestaurant Administration Quarterly. 44; Aug 2003, p.61-73.

0597 PLAYING the right cards in CRM. Indian Management. 42(2); 2003, p.22-27.

0598 RAO, K. Raghavendra. Reaching out to customers directly. IndianManagement. 42(5); 2003, p.52-55.

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0600 VARKI, Sanjeev and Wong, Shirley. Consumer involvement in relationshipmarketing of services. Journal of Service Research. 6; Aug 2003, p.83-91.

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0602 WHY only some succeed with CRM. Indian Management. 42(5); 2003,p.48-51.

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Consumer Research

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0607 BENJAMIN, A.E., and Femnell, N.L. Putting the consumer first:anIntroduction and overview. Health Services Research. 42(i); 2007,p.353-61.

0608 BOOTE, J., Barber, R. Cooper, C. Principle and indicators of successfulconsumer involvement in NHS research: results of a Delphi study andsubgroup analysis. Health Policy. 75(3); 2006, p.280-97.

0609 BUTT, A. Rauf. Comparative study of Pakistani consumer’s country- of-origin attitudes towards the marketing mix of products from Germany,Japan and South Korea. Vision. 5(2); 2001, p.49-60.

0610 CORNWELL, T. Bettina and Drennan, Judy. Cross-cultural consumer/consumption research: dealing with issues emerging from globalizationand fragmentation. Journal of Macromarketing. 24; Dec 2004, p.108-21.

0611 COUCH, Sue and Felstehausen, Ginny. Research in family and consumersciences education, 1985-2000. Family and Consumer Science ResearchJournal. 30; Dec 2001, p.256-70.

0612 EISEND, M. Role of Meta- analysis in scientific discourses in marketingand consumer behavior research: Stimulator or Inhibitor? Advances inConsumer Research. 32; 2005, p.620-22.

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0613 ESTELAMI, Hooman and Lehmann, Donald R. Impact of research designon consumer price recall accuracy: an integrative review. Journal of theAcademy of Marketing Science. 29; Jan 2001, p.36-49.

0614 HAKIM, Iqbal A. Consumer rights awareness: a case study of Ahmedabad.Business Review. 7(1-2); 2001, p.153-62.

0615 HEARNE, R.R. and Volcan, M. Use of choice experiments to analyzeconsumer preferences for ecolabeled and organic produce in Costa Rica.Quarterly Journal of International Agriculture. 44(4); 2005, p.381-98.

0616 HEISKANEN, Eva. Performative nature of consumer research: consumer’senvironmental awareness as an example. Journal of Consumer Policy. 28(2);2005, p.179-201.

0617 HILL, Ronald Paul. Surviving in a material world: evidence fromethnographic consumer research on people in poverty. Journal ofContemporary Ethnography. 30; Aug 2001, p.364-91.

0618 IACOBUCCI, Dawn. Commonalities between research methods forconsumer science and biblical scholarship. Marketing Theory. 1; Mar2001, p.109-33.

0619 JOHNSON, Mark S. Designating opponents in empirical research reports:the rhetoric of ‘interestingness’ in consumer research. Marketing Theory.3; Dec 2003, p.477-501.

0620 KAUFMAN-SCARBOROUGH, Carol. Sharing the experience of mobility-disabled consumers: building understanding through the use ofethnographic research methods. Journal of Contemporary Ethnography.30; Aug 2001, p.430-64.

0621 KREPS, Gary L. Consumer/provider communication research: a personalplea to address issues of ecological validity, relational development,message diversity and situational cont contraints. Journal of HealthPsychology. 6; Sep 2001, p.597-601.

0622 LEA, Emma, Worsley, Anthony and Crawford, David. Australian adultconsumers beliefs about plant foods: a qualitative study. Health EducationBehavior. 32; Dec 2005, p.795-808.

0623 LYONS, Angela C., Conducting research online: challenges facingresearchers in family and consumer sciences. Family and ConsumerSciences Research Journal. 33; Jun 2005, p.341-56.

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0625 MALHOTRA, Naresh K. Consumer well-being and quality of life: anassessment and directions for future research. Journal of Macromarketing.26; Jun 2006, p.77-80.

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0627 OVERBY, Jeffrey W., Woodruff, Robert B. and Gardial, Sarah Fisher.Influence of culture upon consumers desired value perceptions: a researchagenda. Marketing theory. 5; Jun 2005, p.139-63.

0628 REYNOLDS, Laura M. and Abdel-Ghany, Mohamed. Consumer sciencesresearch: two-decade comparison, 1980s and 1990s. Family and ConsumerSciences Research Journal. 29; Jun 2001, p.382-440.

0629 SCHLENKER, Eleanor D. Evolution of research in family and consumersciences: food, nutrition and health. Family and Consumer SciencesResearch Journal. 30; Dec 2001, p.140-96.

0630 SINGH, Sewa and Singh, Ravindra. District consumer forum, Gurgaon: acase study. Prashasnika. 30(2); 2003, p.89-96.

0631 SUH, K.S. and Lee, Y.E. Effects of virtual learning on consumer learning:an empirical investigation. Management Information Systems Quarterly.29(4); 2005, p.673-98.

0632 TADAJEWSKI, M. and Wagner-Tsukamoto, S. Anthropology andconsumer research: qualitative insights into green consumer behavior.Qualitative Market Research. 9(1); 2006, p.8-25.

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0636 YIM, Y.B. and Ceder, A. Smart feeder/shuttle bus service: consumer researchand design. Journal of Public Transporation. 9(1); 2006, p.97-120.

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Consumer Satisfaction. Consumer Needs

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1102 GAUMER, C.J. and LaFief, W.C. Social facilitation: affect and applicationin consumer buying situations. Journal of Food Product Marketing. 11(1);2005, p.75-82.

1103 GREWAL, Dhruv and Lindsey-Mullikin, Joan. Moderating role of the priceframe on the effects of price range and the number of competitors onconsumers search intentions. Journal of the Academy of MarketingScience. 34; Jan 2006, p.55-62.

1104 HAMPTON, Mark. Consumer trap: big business marketing in Americanlife. European Journal of Communication. 21; Mar 2006, p.114-16.

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1106 HOW boomers became consumers. Advertising and Marketing. 10(23);1999, p.110-11.

1107 HOWARD-BROWN, Jo. Consumer evaluation of direct mail in the traveland leisure sectors. Journal of Vacation Marketing. 6; Jan 2000, p.55-61.

1108 KAWASHIMA, Nobuko. Advertising agencies, media and consumermarket: the changing quality of TV advertising in Japan. Media CultureSociety. 28; May 2006, p.393-410.

1109 KINCADE, K. Laser- based projectors target consumer market. Laser FocusWorld. 41(12); 2005, p.63-66.

1110 KRISHNAN, Omkumar and Panigrahi, Brada. Understanding the ruralmarkets and exploring the scope for consumer market segmentation inrural India. ICFAI Journal of Marketing Management. 5(1); Feb 2006, p.7-17.

1111 KUMAR, V. and Petersen, J. Andrew. Using a customer-level marketingstrategy to enhance firm performance: a review of theoretical and empiricalevidence. Journal of the Academy of Marketing Science. 33; Oct 2005,p.504-19.

1112 KWAK, Hyokjin, Jaju, Anupam and Larsen, Trina. Consumer ethnocentrismoffline and online: the mediating role of marketing efforts and personalitytraits in the United States, South Korea and India. Journal of the Academyof Marketing Science. 34; Jul 2006, p.367-85.

1113 LECKLIDER, T. Consumer storage devices enter data acquisition market.Evaluation Engineering. 45(3); 2006, p.26-33.

1114 MANOLIS, Chris, Partial employees and consumers: a postmodern,meta- theoretical perspective for services marketing. Marketing Theory.1; Jun 2001, p.225-43.

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1115 MARTIN, Craig A. and Bush, Alan J. Psychological climate, empowerment,leadership style and customer-oriented selling: an analysis of the salesmanager-salesperson dyad. Journal of the Academy of Marketing Science.34; Jul 2006, p.419-38.

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1120 RAO, C.P. and Al-Wugayan, A.A. Interaction context. Journal ofInternational Consumer Marketing. 18(1-2); 2005, p.45-72.

1121 RAO, P. Prasada and Kanchan, Nakul. Music retailing in India: exploringcustomer preferences. ICFAI Journal of Marketing Management. 5(1);Feb 2006, p.41-47.

1122 RAO, S.C. India’s rapidly changing consumer markets. Economic andPolitical Weekly. 35(40); 2000, p.3570-572.

1123 ROUSU, M.C., Consumer willingness to pay for “second-generation”genetically engineered products and the role of marketing information.Journal of Agricultural and Applied Economics. 37(3); 2005, p.647-58.

1124 SAYLOR, Elizabeth A., Vittes, Katherine A. and Sorenson, Susan B. Firearmadvertising: product depiction in consumer gun magazines. EvaluationReview. 28; Oct 2004, p.420-33.

1125 SCHNEIDER, M.L. and Francis, C.A. Marketing locally produced foods:consumer and farmer opinions in Washington County, Nebraska.Renewable Agriculture and Food Systems. 20(4); 2005, p.252-60.

1126 SHAH, A. and Schaefer, A.D. Switching service providers: who will theconsumer switch to? Services Marketing Quarterly. 27(1); 2005, p.73-92.

1127 SINGH, Parampal. Marketing strategy to tap rural market. Journal of RuralDevelopment. 11(2); 1992, p.175-41.

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1129 SUMMERS, B., Summers, R.S. and Muller, E. National Web-based surveyof sunscreen products as a tool for industry self-regulation, consumerawareness campaigns and marketing. International Journal of CosmeticScience. 28(1); 2006, p.71-71.

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1132 VENUGOPAL, Pingali. Consumer perceptions of door-to-door selling: anexploratory study. Management and Labour Studies. 31(1); Feb 2006, p.49-54.

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1142 ASAFU-ADJAYE, J. Relationship between energy consumption, energyprices and economic growth: time series evidence from Asian developingcountries. Current Literature on Science of Science. 30(3-4); Apr 2001,p.117.

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1146 BERY, Suman and Shukla, R.K. NCAER’s market information survey ofhouse holds: statistical properties and applications for policy analysis.Economic and Political Weekly. 38(4); 2003, p.350-54.

1147 BHATTACHARYA, Rabindra Nath and Paul, Shyamal. Sectoral changesin consumption and intensity of energy in India. The Indian EconomicReview. 36(2); Jul-Dec 2001, p.381-92.

1148 BURGESS, Adam. Flattering consumption: creating a Europe of theconsumer. Journal of Consumer Culture. 1; Jun 2001, p.93-117.

1149 CAMPBELL, Colin. Craft consumer: culture, craft and consumption in apostmodern society. Journal of Consumer Culture. 5; Mar 2005, p.23-42.

1150 CARLA, Burgess. Risky shellfish: assessing hazards of clam consumption.Environmental Health Perspectives. 112(8); Jun 2004, p.A491.

1151 CENTRAL Statistical Organisation. Cross validation study of estimatesof private consumption expenditure available from household survey andnational accounts. Sarvekshana. 25(4); Oct 2005, p.1-56.

1152 CHAND, Ramesh and Kumar, Praduman. Long-term changes in coarsecereal consumption in India: causes and implications. Indian Journal ofAgricultural Economics. 57(3); Jul-Sep 2002, p.316-25.

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1154 CHANDER, S.J. Tobacco consumption in India: an overview. HealthAction. 17(6); Jun 2004, p.20-21.

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1158 COLEMAN, Wilbur John II. Welfare and optimum dynamic taxation ofconsumption and income. Journal of Public Economics. 76(1); Apr 2000,p.1-39.

1159 COMMERCIAL exploitation and consumption of medicinal plants by thedrug industry in Northern Kerala. Evergreen(N). (46); Mar 2001, p.7.

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1161 CONSUMER household role structures and other influencing factors onwine buying and consumption. Australian and New Zealand GrapeGrowerand Winemaker. 503; 2005, p.50-58.

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1170 FISHER, Walter H. and Hof, Franz X. Relative consumption, economicgrowth and taxation. Journal of Economics. 72(3); 2000, p.241-62.

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1175 GOURVILLE, John, Pricing and the psychology of consumption.Harvard Business Review. 80(9); Sept 2002, p.90.

1176 GUHA, Ramachandra. How much should a person consume. Vikalpa. 28(2);Apr-Jun 2003, p.1-12.

1177 GULATI, Ashok and Bhide, Shashanka. What do the reformers have foragriculture? Economic and Political Weekly. 30(18-19); 1995, p.1089-093.

1178 HALIASSOS, Michael and Christou, Costas. Consumption smoothingand financial integration in the European Union. Manchester School. 68(6);Dec 2000, p.637-58.

1179 HELTBERG, R., Arndt, T.C. and Sekhar, N.U. Fuelwood consumption andforest degradation: a household model for domestic energy substitutionin rural India. Current Literature on Science of Science. 30(3-4); Apr 2001,p.120.

1180 HEMA, Sundari C. and Rao, C.R. Trends in fertiliser consumption andcropping pattern in Gujarat. Indian Journal of Fertilisers. 1(6); Sep 2005,p.43-52.

1181 HOBSON, Kersty. Sustainable consumption in the United Kingdom: the“responsible” consumer and Government at “Arm’s length”. The Journalof Environment Development. 13(2); Jun 2004, p.121-39.

1182 HONNIHAL, Siddharth. Estimating power consumption in agriculture.Economic and Political Weekly. 39(8); Feb 2004, p.790-92.

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1184 JAIN, D.K. and Sharma, A.K. Nutrient consumption pattern acrossoccupation group in different regions of India. Asian Economic Review.42(3); Dec 2000, p.458-469.

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1186 JAPPELLI, T. and Pistaferri, L. Using subjective income expectations totest for excess sensitivity of consumption to predicted income growth.European Economic Review. 44(02); Feb 2000, p.337-58.

1187 JAYAKUMAR, P.N., Food security, poverty and consumption patternamong the rural households in Kancheepuram district of Tamil Nadu. TheAsian Economic Review. 44(1); Apr 2002, p.154-64.

1188 JOSHI, Anupreet. Punjab: farm household income, investment andconsumption. Economic and Political Weekly. 39(4); Jan 2004, p.321.

1189 JOSHI, Murli Manohar. Sustainable consumption. Manthan. 22(2); 2001,p.18-26.

1190 JOSHI, Murli Manohar. Sustainable consumption: a new paradigm. ScienceReporter. 37(7); Jul 2000, p.9.

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1192 KEN, Green. Sustainability of food consumption. Wastelands News. 16(1);Oct 2000, p.50.

1193 KUROSAKI, Takashi. Consumption smoothing and the structure of riskand time preferences: theory and evidence from village India. HitotsubashiJournal of Economics. 42(2); Dec 2001, p.103-17.

1194 LALWANI, Nr. and Choudhary, V.K. Production, consumption andmarketed surplus of milk under members and non-members of dairy co-operatives in Raipur district of Chattisgarh. Co-operative Perspective.38(2); Sept 2003, p.38.

1195 LANCE, Frazer. Low water consumption: a new goal for coal. EnvironmentalHealth Perspectives. 112(5); Apr 2004, p.296-99.

1196 LENZEN, Manfred. Importance of goods and services consumption inhousehold greenhouse gas calculators. Ambio. 30(7); Nov 2001, p.439.

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1198 MANAN KUMAR. Water in many areas unfit for consumption. IndiaGreen File. 162; Jun 2001, p.80.

1199 MASON, Roger. Social significance of consumption: James Duesenberry’scontribution to consumer theory. Journal of Economic Issues. 34(3); Sep2000, p.553-72.

1200 MCKAY, Andrew and Pal, Sarmistha. Relationships between householdconsumption and inequality in the Indian states. The Journal ofDevelopment Studies. 40(5); Jun 2004, p.65-90.

1201 MEDIRAA, S.R. and Pal, Sandip. Promoting steel consumption in India.Minerals and Metals Review. 28(4); Apr 2002, p.97-106.

1202 MEHTA, B.C. and Kapor,Karnti. Consumption behaviour of the elderly:the life cycle hypothesis. Anvesak. 35(1); Jan-Jun 2005, p.1-56.

1203 MITRA, Arup. Living standard in Delhi slums: consumption expenditure,housing and ability to save. The Indian Journal of Labour Economics.48(3); Jul-Sep 2005, p.509-520.

1204 MITRA, Sujay. Energy consumption in the rural sector: a case study of avillage in West Bengal. Social Change. 32(3-4); Dec 2002, p.134.

1205 MORE consumption fewer beneficiaries. Down to Earth. 12(23); Apr 2004,p.60.

1206 MUKHOPADHYAY, Kakali and Chakraborty, Debesh. Economic reformsand changes in energy consumption in India: a structural decompositionanalysis. Artha Vijnana. 42(4); Dec 2000, p.305-24.

1207 MUKHOPADHYAY, Kakali and Chakraborty, Debesh. Economic reformsand changes in energy consumption in India: a quantitative analysis.Asia-Pacific Development Journal. 9(2); Dec 2002, p.107-29.

1208 MUKHOPADHYAY, Kakali and Chakraborty, Debesh. Energy consumptionchanges and Co2 emission in India during reforms. Journal of QuantitativeEconomics. 2(1); Jan 2004, p.76-97.

1209 MULLER, Daniel, B., Bader, Hans-Peter and Baccini, Peter. Long-termcoordination of timber production and consumption using a dynamicmaterial and energy flow analysis. Journal of Industrial Ecology. 8(3);Summer 2004, p.65-87.

1210 NATIONAL Sample Survey Organisation. Results of a pilot survey onsuitability of different reference periods for measuring householdconsumption. Sarvekshana. 24(2-3); Oct 2000-Mar 2001, p.89-145.

1211 NAVEEN KUMAR and Aggarwal, Suresh Chand. Patterns of consumptionand poverty in Delhi slums. Economic and Political Weekly. 38(50); Dec2003, p.5294-300.

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1212 NAYAK, Sanathan. Demand for electricity in industrial sector in India.The Asian Economic Review. 46(3); Dec 2004, p.436-547.

1213 NAYAK, Sanathan. Electricity consumption and industrial growth in India:an auto regressive analysis. Productivity. 44(1); Apr-Jun 2003, p.63-69.

1214 NAYAK, Sanathan and Mishra, Sujit Kumar. Trends of agriculturalproduction and fertiliser consumption in Andhra Pradesh: a post greenrevolution assessment. Agricultural Situation in India. 59(9); Dec 2002,p.571-79.

1215 NINNO, Carlo Del and Dorosh, Paul A. Impacts of in-kind transfers onhousehold food consumption: evidence from targeted food programmesin Bangladesh. Journal of Development Studies. 40(1); Oct 2003, p.48.

1216 NSSO Expert Group on Non-Sampling Errors. Suitability of differentreference periods for measuring household consumption: result of a pilotsurvey. Economic and Political Weekly. 38(4); Jan 2003, p.307-21.

1217 OVERBY, Jeffrey W., Gardial, Sarah Fisher and Woodruff, Robert B. Frenchversus American consumers attachment of value to a product in a commonconsumption context: a cross-national comparison. Journal of the Academyof Marketing Science. 32; Oct 2004, p.437-60.

1218 PADMAKANTHI, N.P. Dammika. Water consumption and pricing: theeconomic background. Economic Review Sri Lanka. 27(8-9); Nov-Dec 2001,p.10-12.

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1220 PARIDA, A.K. and Pal, S. Dynamics of raw jute supply and consumption.Productivity. 42(1); Apr-Jun 2001, p.137-41.

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1225 RAJULADEVI, A.K. food poverty and consumption among landlesslabour households. Economics and Political Weekly. 36(28); Jul 2001,p.2656-664.

1226 RAMACHNADRA, T.V., Subramanian, D.K. and Joshi, N.V. Domesticenergy consumption pattern in Uttara Kannada District, Karnataka StateIndia. Current Literature on Science of Science. 30(3-4); Apr 2001, p.122-23.

1227 RAO, C.R. and Modi, Hansa. Need for commercialisation of Indianagriculture for increase in consumption of fertilisers. Fertiliser News. 48(9);Sep 2003, p.35-45.

1228 REDDY, A. Amarender. Consumption pattern, trade and productionpotential of pulses. Economic and Political Weekly. 39(44); Oct 2004,p.4854-860.

1229 REDDY, V. Ratna. Declining social consumption in India. Economic andPolitical Weekly. 36(29); Jul 2001, p.2750-751.

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1233 SAHA, Anamitra. Puzzle of declining rural foodgrains consumption.Economic and Political Weekly. 35(27); Jul 2001, p.2453-454.

1234 SAHAPUTHEEN, Mohamed, P.N.P. and Thangamuthu, C. Fuelwoodconsumption pattern among rural households. Kisan World. 29(6); Jun2002, p.31-32.

1235 SAIRAMASUBRAMANIAN, K. and Bhalachandran, G. Income-consumption pattern under urbanisation: a case study of Puttaparthi.The Asian Economic Review. 48(1); Apr 2006, p.47-70.

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1243 SHIM, Soyeon and Maggs, Jennifer L. Psychographic analysis of collegestudents alcohol consumption: implications for prevention and consumereducation. Family and Consumer Sciences Research Journal. 33; Mar 2005,p.255-73.

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1245 SINGH, A.P. and Parabia, Minoo. Status of medicinal plants consumptionby the pharmaceutical industries in Gujarat State. Indian Forester. 129(2);Feb 2003, p.198.

1246 SINGH, R.S. Nature of farming, post- harvest practices and foodconsumption levels of tribal, backward and hilly population of India. IndianJournal of Agricultural Marketing. 18(2); May-Aug 2004, p.1-15.

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1248 SIVASUBRAMANIAN, M. Study on per capita milk consumption amongconsumers. Indian Cooperative Review. 40(4); Apr 2003, p.256.

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1254 SUNDARAM, K. and Tendulkar, Suresh D. NAS-NSS estimates of privateconsumption for poverty estimation: a disaggregated comparison for 1993-94. Economic and Political Weekly. 36(2); Jan 2001, p.119-29.

1255 SUNDARAM, K., NAS-NSS estimates of private consumption forpoverty estimation. Economic and Political Weekly. 38(4); Jan 2003, p.376.

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Mitra, Arup 1203Mitra, Chenoy Kamal A. 944Mitra, Sujay 1204Mittal, Banwari 626Mittal, Poonam 501Miyazaki, Anthony D. 641Modi, Hansa 1227Moen, A. 387Mohamed, P.N.P. 1234Mohan, Ashutosh 593Mohr, Lois A. 823Molina, Synthia Synthia 388Monroe, K.B. 499Mookerjee, Amit 177Moon, S. 502Moore, Stephen T. 701Moorman, A.M. 446Mora, M. 940Morais, Duarte B. 945,946Morales, Leo S. 389Morales, R. 313Morales-Lopez, Esperanza 947Morrin, Maureen 234Morris, J. 189Moscardelli, D. 948Moschis, George 949Mothersbaugh, David L. 283Motluk, Alison 950Mourali, M. 120Mourali, Mehdi 257Mowbray, C.T. 84Mowbray, Carol T. 702,951Mowen, John C. 660Mowshowitz, A. 1083Mroz, Thomas A. 1266Mueller, W.A. 426Mukhopadhyay, Kakali 1206, 1207,

1208Muller, Daniel, B. 1209Muller, E. 1129Muller, Thomas E. 26Munro, Colin 952Muraleedharan, P.K. 1238Murali, D. 727Murdoch, Latona D., Et. Al. 671

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Murray, C.J. 672Murthy, G. Narsimha 547Murty, K.N. 121Murugaiah, V. 548Musgraves, J.D. 953Muskens, J. 306Musto, D.K. 235Myers, Ronald 673


Nampudakam, Mathew 390Nan, Xiaoli 826Narayana, M.R. 549,954Narayanan, B. 216Narayanaswami, Srinivasa 447Narsaiah, P. 728Narsimahan, M.S. 236,122Natarajan, D. 448National Sample Survey Organisation

1210Naveen Kumar 1211Nayak, Sanathan 1212, 1213, 1214Naylor, Gillian 270Neelakanta, B.C. 254Neelakanta, Bettadalli C. 729Nelson, Carl H. 123Nelson, G. 394Netemeyer, Richard G. 1088Neuner, Michael 1116Newman, J. 730Newson, Janice A. 956Ng, S. 792Nicholas, David 391,957Nichols, Theo 958Nichoson-Lord, David 731Niedrich, Ronald W. 308Nijssen, Edwin 594Ninno, Carlo Del 1215Nkwocha, I. 309Noble, S.M. 237Norman, G. 550Norton, G.W. 505Nowak, L.I. 125Noyce, Peter R. 345

NSSO Expert Group On Non-SamplingErrors 1216

Nunes, Paul F. 1074Nyeck, Simon 257


O’ Sullivan, Tim 732Occhiocupo, N. 393Ochocka, J. 394Oestreicher, P. 960Ogle, Jennifer Puff 127O’halloran, Patrick 959Olegario, R. 128Oliver, Richard L. 961Oliver, Sandy 395Olivier, S.S. 551Olson, D.L. 733O’meara, Janis 392Ona, Teruji 396O’rourke, Alan 834Orth, U.R. 310,962O’steen, V. 449Ott, Richard L. 963Oughton, David 450Ouwersloot, Hans 335Overby, A.B. 552Overby, Jeffrey W. 627,1217Ownbey, Shiretta F. 893Ozanne, Julie L. 248


Paden, N. 311Padmakanthi, N.P. Dammika 1218Pain, Nigel 964Pajnik, Mojca 965Pal, S. 1220Pal, Sandip 1201Pal, Sarmistha 1200Palanisay, Ramaraj 966Palmer, J.W. 1067Panchu, S. 553Panchu, Shriram 129,967Panetta, Fabio 831Pangarkar, V.U. 727

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Panigrahi, Barada 1110Pant, Devendra Kumar 1219Pantzar, Mika 1019Papachrissi, Z. 554Parabia, Minoo 1245Parameswaran, K.S. 451Parashar, Suhasini 130Parasuraman 131Parida, A.K. 1220Park, H. 724Park, Jin Seong 851Park, R. 595Parsa, H.G. 917Parsons, C. 734Parthasarathy, Madhavan 889Patibandla, Murali 312Patil, S.R. 313Paul, Shyamal 1147Paulson, S.L. 452Pavlou, Paul A. 163Peerschke, E. 747Peetz, B. 555Pelsmacker, P.D. 1117Peng, Na 999Pepall, L. 550Peracchio, L.A. 132Perkins, Andrew W. 321Perks, H. 287Peter, Cartwright 556Peter, Thomas 1185Peters, C. 754Petersen, J. Andrew 1111Peterson, G. 643Peterson, Mark 968Petty, R.D. 314Phillips, Simon 133Piccoli, Gabriele 596,703Pieters, Rik 13Pillai, Kishore Gopalakrishna 969Pillai, Sanjay 970Piskur, C. 643Pistaferri, A. 267Pistaferri, L. 1186Pitta, D.A. 197,1118Pitts, J. 255

Plaschka, Gerhard 689Plouffe, C.R. 754Poillot, E. 453Poley, J.K. 256Pons, F. 120Pons, Frank 257Poole, C. 972Popa, M. 563Popelar, S. 280Posner, R.A. 1091Potter, Donald V. 973Powell-Perry, Jan 589Pradhan, Menno 1222Prakash, K. Ram 974Prasad, A. Rajendra 454Prasad, Kamala 975Prasher, R.S. 134Prego-Vazquez, Gabriela 947Prendergast, Canice 976Price, C.W. 656Price, J.M. 557Price, Simon 315Pridemore, William Alex 1046Procter, A. 977Puri, N. 455Putrevu, S. 109Putrevu, Sanjay 917Putta, Kavitha 327


Qiu, L. 979


Ra, Hui-Mun 980Radeideh, Malek 938Rahman, Mujeeb-Ur 1224Raipuria, Kalyan 981Rajamohan, S. 472,558Rajindra Kumar, C. 1119Rajkumar, V. Samuel 54Rajuladevi, A.K. 1225Ramachnadra, T.V. 1226Ramakrishna, P. 735

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Raman, Manjari 982Ramirez, O.A. 49Ramsey, Rosemary P. 814Ranaweera, Chatura 135Rands, Gordon P. 983Rangappa, K.B. 548Ranney-Marinelli, A. 441Rao, A.R. 792Rao, C.H. Hanumantha 674Rao, C.P. 1120Rao, C.R. 1180,1227Rao, K. Raghavendra 598Rao, K. Visweswara 1224Rao, P. Prasada 1121Rao, S.C. 1122Rao, S.L. 317,318,984Rao, Suneti 456Rapoport, D. 985Ratchford, B.T. 277Rathore, Jai Singh 986Ratneshwar, S. 39Ravallion, Martin 1222Ravindranath, N.H. 1249Raymond, Mary Anne 74Rayo, L. 238Reardon, J. 183Reddy, A. Amarender 1228Reddy, B. Daya 882Reddy, K. Mallikarjuna 136Reddy, P. Indrasena 547Reddy, S.K. 294Reddy, V. Malini 137Reddy, V. Ratna 1229Rehm, Marsha L. 987Reich, Norbert 457,544Reid, Leonard N. 76Reinstaller, A. 1230Reisch, Lucia A. 559Rekaiti, Pamaria 458Renaghan, Leo M. 818Renault, Regis 211Rengasamy, S. 988Revell, G. 776Revell, G.O. 989Reynolds, Dennis 138

Reynolds, Laura M. 628Rezabakhsh, Behrang 990Rhee, B.D. 991Richard, Rod 992Richard, Y. Wang 319Richards, D. 550Richards, V. 993Ricketts, Taylor 1183Riefa, C. 560Rindfleish, J. 994Riordan, O 126Ristola, A. 93Rittenburg, Terri L. 756Rizzo, J.A. 736Robertshaw, G. 139Robertson, N. 140Robins, Melinda 995Robinson, Debbie R. 399Robinson, Joanne P. 675Robinson, Natalie G. 890Roos, Inger 996Roper, William L. 397Rosa, Jose Antonio 1133Rose, Sheldon D. 1025Roseline, P. 1140Roseman, M. 997Rosengarten, Marsha 398Rosenthal, D.A. 998Rossi, Nicola 141Rott, Peter 561Rousu, M.C. 320,1123Roy, R. 676Roy, Subhadip 677Roy, Sudas 142Rudd, Jeremy B. 500Ruggiero, V. 737Russell, G.J. 502Rust, Roland T. 999,1105Rutherford, Denney G. 321Ruxton, C.H. 322Ryal, Neal 1000Ryan, Carey S. 399Ryan, Mandy 402Ryoo, Hye-Kyung 1001

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Saam, Nicole J. 1002Sabelhaus, John 1232Sabnavis, Madhukar 1003,1004Sadar, S.B. 143Saffu, K. 1005Saha, Anamitra 1233Sahaf, M.A. 704Sahaputheen 1234Sahay, Vinita S. 1006Sainul Abideen, E.P. 709Sairamasubramanian, K. 1235Saklani, Alok 144Salami, K.K. 678Saluja, S.K. 1236Salvador, A. 1054Samli, Coskun 503Sampada, Kapse 1101Sanal Kumar, V. 145Sandberg, Jorgen 1009Sandhu, H.S. 88Sanditov, B. 1230Sandlin, J.A. 1237Sandlin, Jennifer A. 258Sangwan, Sharmista 543,920Sanjeev, Gunjan 239Sarabia-Sanchez, F.J. 146Saraf, D.N. 459Sarangi, Mrutyunjay 198Sarigollu, Emine 770Sarin, R. 323Sarkar, S.K. 679Sasidharan, N. 1238Sastry, K.P. 460Sastry, N.S. 240Sather, S.W. 461Sati, Kuldeep 1153SatyaSundaram, I. 1239Sawant, S.D. 1007Saxena, R.P. 147Saxena, S.K. 199Saylor, Elizabeth A. 1124Sayulu, K. 1008Schaefer, A.D. 1126

Schellinck, D.A. 563Schembri, Sharon 1009Schieh, Jhy-Yuan 1010Schiff, Maurice 504Schimmelpfenning, D.E. 505Schlecter, D. 462Schlenker, Eleanor D. 629Schmid, Stefan 584Schmidt, A. 324Schmidt, Martin B. 680Schnedler, David E. 148Schneider, Mark 779Schneier, M.L. 1125Scholderer, J. 329Schramm, Matthias 875Schroder, Gaby Odekerken 603Schultz, Jennifer 652Schuyt, Theo 935Schweitzer, Stuart O. 400Scott, James S. 580Seaton, B. 176Sebastian, V.S. 1011Sehgal, M.N. 564Seiling, Sharon 766Sekhar, N.U. 1179Selber, K. 565Sen Aditya 1012Sen, Abhijit 241Sen, Abhijit 1013Sen, Asha Ganeshan 149Sen, Pronab 1240Sengayen, Magdalena 463Sengupta, Kamal Kumar 1014Sengupta, Shombit 1015Sengupta, Suchita 1236Seninger, S.F. 401Sergeant, Andrew 681Seshaiah, K. 242,1020Sessions, D.N. 244Seth, Meera 1016Sethi, Amarjit Singh 243,1241Shackley, Phil 402Shah, A. 1126Shah, Manubhai 682Shah, S.A. 566

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Singh, S.S. 466, 467,468, 469, 568, 738,739

Singh, Sewa 630Singh, Vandana 470,471Sinha, Amitav 569Sinha, Kingshuk K. 289Siperstein, G.N. 156Sippel, Reinhard 157Sirdeshmukh, Deepak 683Sirur, C. 158Sisodiya, Amit Singh 327Sivaprakasam, P. 472Sivasankar, P.R. 1020Sivasubramanian, M. 1248Sjoberg, P. 1021Sloan, A.E. 328Smalley, Keren 578Smiling, Q.R. 1022Smith, A.D. 159Smith, Kathleen 570Smith, Leonard D. 1023Smith, Maureen A. 830Smith, N. 571Smith, N. Craig 92Smith, Terra L. 1024Smokowski, Paul Richard 1025Soar, Matthew 1026Socol, Christy 572Sohal, A.S. 708Solomon, Phyllis 929Somashekar, H.I. 1249Sommer, H.J. 473Sondergaard, H.A. 329Sonon, Kristen E. 788Soo, Sophia M.K. 790Sood, Sanjay 91Sorenson, Susan B. 1124Souleles, N.S. 235Sovern, J. 573Spake, Deborah F. 599Spalding, Bonnie R. 703Spangenberg, Eric R. 321Spath, T. 684Speed, E. 404Spence, Michele M. 1128

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Sundaram, K. 1254,1255Sundararajan, R. 216Sundin, Erik 1256Sung, Heidi H. 168Suomela, K. 1037Suppan, S. 478Surayya, Teki 169Suryanarayana, M.H. 331Susskind, Alex M. 170,171,172,209Svensson, Niclas 1256Swain, Scott D. 308Swaminathan, Madhura 332, 333,

1038, 1039Swat, B. 574Sweeney, E.L 479Sylvan, Louise 1040Syvertsen, Trine 1041Szpringer, W. 575Szymanski, David M. 685


Tadajewski, M. 632Taghian, M. 90Tai-Seale, Ming 686Talwar, A. 455Tan, H.P. 339Taneja, N.K. 1257Tanenbaum, D.M. 953Taylor, Kimberly A. 641Taylor, Shirley F. 6,694Taylor-Goody, Peter 742Teas, Kenneth R. 173Temme, J. 298Tendulkar, D. 245Tendulkar, Suresh D. 1254Terui, N. 334Thakur, Anand 1130Thangamuthu, C. 1234Thogersen, John 1042Thomas, L.C. 174Thompson, C.J. 1043Thompson, M. 743Thorne, S. 1044Tietyen, J. 997

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Tijerina, M. 565Timmermans, H.J.P. 1141Tischler, V.J. 640Tiwari, Piyush 1258Tiwari, R.S. 1259Tobocman, S. 480Todd, Sarah 665Tonner, Klaus 576Torres, E. 829Torronen, Jukka 1045Train, Kenneth E. 305Treadwell, Amy B. 1046Tridimas, George 687Tripathi, Salil 1047Tsalikis, J. 176Tsim, C. 12Tsiotsou, Rodoula 1048Tucker, M. 1049Tuli, Rajnish 177Tunney, James 481Turco, D.M. 152Turner, Bryan S. 1050,1051Twede, Diana 1052Twigg-Flesner, Christian 482


Vaccaro, V.L. 798Vadivel, V.S. 744Vaiana, Mary E. 1053Vallabhan, S.V. Srinivasa 406Van Der Gaag, Peter 1260Van Riel, Allard C.R. 335Vann, E.F. 336Varela, P. 1054Varki, Sanjeev 600Vasta, P. 1055Vastag, B. 1056Vatta, Kamal 1261Vaughan, Barry 1057Vazquez, M.E. 1134Vedder, H. 483Veen, Kees Van 885Vellinga, Pier 1262Venkatesh, A. 1172

Venkatesha, H.R. 1058Venkateswaran, Ramesh 688Ventura, Jaume 787Venugopal, Pingali 1132Venugopalan, R. 299,898Verhoef, Peter C. 772Verma, D.P.S. 577Verma, Harsh V. 1059Verma, O.P. 1236Verma, Rohit 663,689Vernon, J. 521Verplanken, B. 407Viaene, J. 78Vidler, E. 730Vignali, C. 691Vignali, D. 691Viitanen, Klaus 484Vincenti, V.B. 1060Virender Kumar 1242Viswanathan, Brinda 1263Viswanathan, Madhu 260Viswanathan, Madhubalan 1133Vittes, Katherine A. 1124Vlek, Charles 57Vogel David 1061Vogel, Steven K. 1062Volcan, M. 615Vosgerau, J. 785Voss, Gireud Zannie 690Vranesevic, T. 691Vyas, Parimal H. 692


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Ward, Katie 834Ward, Paul R. 345Warner, H. 1065Warner, T. 960Warren, Barbara Jones 385Waterson, M. 656Wathern, C.N. 376Watkins, John P. 247Way, Jennifer Ellen 180,1066Way, Wendy L. 633,634Weale, Martin 964Weatherill, Stephen 544Webb, Deborah J. 823Weber, J. Michael 102Webster, Frederick E. 601Weder, Mark 1265Wedge, D.E. 486Wei, Yu-Jung 355Weinberger, M.G. 237Wells, J.D. 1067Welsh, P.J. 734Wendel, Sonja 1068Wesley, S. 181Wesley, S.C. 1134West, E. 745Westerhoff, F.H. 182Westra, Richar 746Whaley, S.R. 1049Wheeler, D.B. 486White, C. 693White, Robert J. 843Whitehouse, Edward 1069Whlhelmsson, T. 1070Wicks, J.H. 183Wiedenhoft, Wendy A. 1071Wiley, P. 733Wilhelmsson, Thomas 487Wilkins, J.L. 338Williams, Peter 391Wilson, D.B. 488Wilson, J.G. 184Wilson, T. 339Wintson, Clifford 517Wirtz, Jochen 210Witt, L.A. 707

Wojdak, J.M. 1072Wolf, K.L. 185Wolfinbarger, Mary 1073Wollan, Robert E. 1074Wong, A. 708Wong, Shirley 600Wong-Rieger, D. 186Woodruff, Robert B. 627,1217Woodside, A.G. 181Woodward, Ian 1075Workman, Jane E. 340Worsley, Anthony 622Worthington, Andrew 73Worthy, Sheri Lokken 187Wulf, Kristof De 603Wyk, Judy Van 188


Xia, L. 507Xie, Y. 736Xue, Mei 1076Xuguang, Guo 1266


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Zaborski, Lawrence 409Zadoroznyj, Maria 1081Zanden, M.J.V. 408Zaslavsky, Alan M. 409Zeelenberg, Marcel 13Zeithaml, Valarie A. 270

Zetoony, D.A. 511Zhang, L.C. 213Zhao, Chen 192Zhasa, N.N. 1155Ziegel, J. 1082Zureik, E. 1083Zwick, D. 637Zwick, Detlev 1137Zywicki, T.J. 489