BI WORLDWIDE GLOBAL EMPLOYEE ENGAGEMENT

POINT OF VIEW

THE EMPLOYEE EXPERIENCE IS MORE IMPORTANT THAN THE REWARD • Unique, patent-pending social recognition tool • Manager engagement • Easy and accessible • Online shopping for choice of awards • Social / public recognition

MIDDLE MANAGERS ARE THE KEY TO AN ENGAGED WORKPLACE • More than 400,000 managers received recognition,

program, and platform training • Built-in manager engagement tools

− Manager Discretionary − Spot Awards App − Personalized dashboard − Comprehensive suite of reports − Budget meter and reminders − Engagement reminders

More than

400,000

MANAGERS TRAINED

IT’S NOT GLOBAL UNLESS YOU’RE LOCAL • 7 BIW Global Headquarters

− 34 Offices Worldwide

• 18 Customer Care Centers for local support • Local program support, in time zone and in

language • Local billing that saves money • Locally sourced, culturally relevant awards • Point parity system

ENGAGEMENT SOLUTIONS MUST BE GROUNDED IN BEHAVIORAL ECONOMICS • Thought leader in behavioral economics • 77% of decisions driven by emotion

− Choice Architecture: all good designs framed for maximum results

− Preference Reversal: difference between what we say and how we actually behave

• Primary research with academic leaders in behavioral sciences

Operating in

120 Countries

BI WORLDWIDE GLOBAL EMPLOYEE ENGAGEMENT

POINTS OF DIFFERENTIATION Technology Global Credentials Employee Awards

• The most advanced social recognition system in the industry, leveraging the latest technology

• One consistent and consolidated recognition system

• Audience smart technology to combine general program information with distinct and relevant content

• The first and only recognition system with responsive web design

− Provides access to employees using any device at any time

− Dynamic, visually appealing, and intuitive web design

• The most robust system with more employee engagement apps and manager engagement tools

• The ultimate in scalability to support any audience size, number of countries, languages, and segments

• Industry-leading innovation

− Recognition PURL − UDrawit − Gamification − Personalized dashboards − New Apps on the way

• Flexibility to connect G5 to ERP/HRIS/CRM systems

• Both multi-tenant and customizable single-tenant website configuration and pricing

• Our technology is award agnostic

− While our research and experience, backed by academic studies shows online shopping as a better value, our recognition system is designed to support the use of gift cards.

• BIW has the global reach and unmatched local presence:

− Local program support, in time zone and in language

− Local billing that saves money − Locally sourced, culturally relevant awards

• We understand local trends, the regulatory environment, high-level tax regulations (sales, service, VAT and GST)

• We supply all tax reporting data and track client tax practices

• Award earnings management system to manage varying point values around the world

• In-country billing

− Typically saves our customers 3-5% of their total awards budget

• Global Awards

− Local sourcing and fulfillment

• US Catalog

− More than 2.5 million choices including merchandise, travel and event experiences, vouchers, movie tickets, books and music downloads

− BIW provides a best-in-class online shopping experience that reflects the market trends (17% increase)

• Unmatched fulfillment and customer support services

• Simple one-step redemption

• Awards are inclusive of applicable tax and shipping

• BIW continues to expand and refine our US and global reward offerings

Award Value (Employees)

• BIW delivers the most value for your employees, a more engaging online shopping experience, and a lower potential tax burden. • BIW awards are priced at or near retail pricing. Often our awards are priced below retail.

− We compared our pricing with retail on our top 100 redeemed items. As illustrated below, items under $25 were actually 9.52% below retail on average.

• The tax burden related to tangible awards is significantly lower than cash or cash equivalent awards. Tangible awards are taxed at Fair Market Value

(FMV), while cash/equivalent awards are taxed at 100% of the value.

Cash / Cash Equivalent BIW Non-Cash Awards

Taxable

Not Taxable

BI WORLDWIDE GLOBAL EMPLOYEE ENGAGEMENT

POINTS OF DIFFERENTIATION

-10.00%

-8.00%

-6.00%

-4.00%

-2.00%

0.00%

2.00%

4.00%

6.00%

Up to $20.00 $20.01 - $25.00 $25.01 - $50.00 $50.01 -$100.00

-9.52% -9.25%

5.46%

2.91%

BIW Top Redeemed Items Compared to Retail % Above / Below

Retail Price