BGT Student Handbook · Document Name: RTO Student Handbook Version: 2.2 Created By: RTO Admin...

BGT Student

Handbook

Document Name: RTO Student Handbook Version: 2.2 Created By: RTO Admin Revision Date: 16/12/2019 Approved: RTO Manager Next Revision Date: 16/12/2020

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Emergency Action Plan Alert Fire Wardens

Chief Fire Warden: Sue Ogilvie | Wardens: Bill Burgess & Ben Moodie

Ensure that ‘000’ is called from outside of the build

LEAVE IMMEDIATELY THROUGH NEAREST SAFE EXIT! GO TO SAFE MEETING POINT:

Grassed area between ISC shed & car park

//////CAR PARK//////

//////ISC SHED//////

Emergency Contact Numbers: Ambulance/Fire/Police: 000

Ballarat Police: 5336 6000 | Ballarat CFA: 5329 5500 | Ballarat Base Hospital: 5320 4000

LEVEL 1

BOTANIC GARDENS

BOTANIC

GARDENS

<< BARKLY STREET >>

GROUND LEVEL


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Welcome

Congratulations in taking the first steps toward gaining the skills and knowledge for your new career. BGT

Jobs + Training is excited to be part of your journey and deliver quality training and assessment for you to

achieve success.

This Student Handbook contains important information that will be useful to you as a student.

If there are aspects of your learning experience that can be improved or enhanced, please let us know by

either speaking with your trainer or providing feedback via our website www.bgt.org.au

We wish you all the best in your studies and trust you will have a wonderful learning experience with us.

Graham McMahon CEO BGT Jobs + Training

http://www.bgt.org.au/


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Table of Contents

................................................................................................................................................................ 5

About Us ................................................................................................................................................. 5

Our Vision ........................................................................................................................................................ 5

Our Values ....................................................................................................................................................... 5

Access and Equity................................................................................................................................... 6

Privacy Statement .................................................................................................................................. 6

Student Journey Process

................................................................................................................................................................ 6

Language Literacy and Numeracy (LLN) Assessment..................................................................................... 6

Recognition of Prior Learning (RPL) ............................................................................................................... 6

Credit Transfer (CT) ......................................................................................................................................... 7

Victorian Student Number (VSN) ................................................................................................................... 7

Unique Student Identifier (USI) ...................................................................................................................... 7

Fees and Charges ................................................................................................................................... 7

Refund Policy .................................................................................................................................................. 8

Support Services .................................................................................................................................... 9

Digital literacy ........................................................................................................................................ 9

Preparation for Study ..................................................................................................................................... 9

Training and Assessment ..................................................................................................................... 10

Assessment ................................................................................................................................................... 10

What is an assessment?................................................................................................................................ 10

Resubmission of assessments ...................................................................................................................... 10

How to submit Assessments. ....................................................................................................................... 11

Assessments extensions ............................................................................................................................... 11

Course Progression ....................................................................................................................................... 11

Withdrawal ................................................................................................................................................... 12

Withdrawal Procedure: ................................................................................................................................ 12

Course Deferrals .................................................................................................................................. 13

Cheating and Plagiarism ............................................................................................................................... 13

Practical Placement ...................................................................................................................................... 13

Certificates and Statement of Attainments ................................................................................................. 14

Graduation/Awards Nights .......................................................................................................................... 14

.............................................................................................................................................................. 15

Expression of interest

Pre-training review & LLN assessment

EnrolmentCommence

course

Complete training and assessment

Obtain qualification


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Student Code of Conduct ..................................................................................................................... 15

Participation and engagement ..................................................................................................................... 15

Absence and attendance .............................................................................................................................. 15

Homework ..................................................................................................................................................... 15

Behaviour ...................................................................................................................................................... 15

Smoking ......................................................................................................................................................... 16

Alcohol/ Drugs .............................................................................................................................................. 17

Mobile phones .............................................................................................................................................. 17

Personal belongings ...................................................................................................................................... 17

Disciplinary process ...................................................................................................................................... 17

Student facilities ........................................................................................................................................... 17

Student Welfare ............................................................................................................................................ 17

Feedback and Compliments ................................................................................................................ 18

Feedback .............................................................................................................................................. 18

IMPORTANT NOTES

The contents of this document are subject to

revision at any time. Students are encouraged to

regularly review the Student Handbook posted

on the BGT website for all addendums.

A copy of the BGT Student Handbook is available

on the BGT website www.bgt.org.au



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About Us

BGT has been a story of continued success for over thirty years. In 1986 we began with a philosophy of

providing young people with employment opportunities to reach their full potential and to provide

employers with well skilled and suitable staff.

While today, we offer a much broader range of services, our original philosophy remains as strong as ever to

create positive life-stories for our local youth and the wider community.

Like many careers, ours is a story of change, determination and most of all growth. BGT now provide various

entry level qualifications, employment and assistance programs to all members of our local community.

Our Vision

Creating success stories with jobs & training.

Our Values

Excellence in the services we deliver

Professionalism in how we conduct ourselves

Honesty in everything we do Respect for all our stakeholders


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Access and Equity

BGT is committed to providing opportunities to all people for advancement, regardless of their background.

We support government policy initiatives and provide access to our training for all those seeking to undertake

it.

We ensure that our client selection criteria are non-discriminatory and provide fair access to training for the

disadvantaged.

Every potential student who meets the entry requirements (where applicable) as prescribed by the relevant

nationally endorsed Training Package will be accepted into any training program within BGT’s scope of

registration.

Privacy Statement

BGT will only use your information as agreed, and will keep your personal and sensitive information

confidential. We comply with the Privacy Act 1988 including the Privacy Amendment (Enhancing Privacy

Protection) Act 2012. You have the right to access this information, and can request this from the Student

Liaison Officer. All requests are to be made in writing to the Student Liaison Officer who can be contacted via

[email protected] or by contacting BGT on 5333 8600. You will be required to complete a request for

information form and produce photo ID to support your request as per our Privacy Policy. You can also

change any information, which is incorrect.

Please refer to our Privacy Policy available on our website.

If you have any queries or concerns in relation to the Privacy Policy please contact: RTO Training Manager

5333 8633 [email protected]

Student Journey Process

Language Literacy and Numeracy (LLN) Assessment

BGT recognises the importance of basic skills in English language, literacy and numeracy (LLN). Improving

basic skills will assist in breaking down barriers presently facing participants. Identification of training needs

will be based on the English language, literacy and numeracy competencies, which are needed to participate

effectively in vocational training. All students are required to complete an online LLN assessment which will

determine your literacy and numeracy levels and a learning plan can be developed for you.

Recognition of Prior Learning (RPL)

Recognition of Prior Learning is the acknowledgment of the full range of the individual’s skills and

knowledge, irrespective of where or how the learning has taken place. Please note that sufficient evidence

must be provided to support current competency. To receive an RPL for any unit you must complete an RPL

process. Further information on this can be obtained from your Trainer.

Expression of interest

Pre-training review & LLN assessment

EnrolmentCommence

course

Complete training and assessment

Obtain qualification

mailto:[email protected]


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Credit Transfer (CT)

Students that hold unit(s) of competency for the qualification that they are enrolling into are invited to apply

for Credit Transfer (CT). They will be required to provide a copy of the Statement of Attainment or transcript

to BGT before they commence their course.

BGT will verify the document with the issuing RTO. Where this is not possible, the Statement of Attainment

or transcript will need to be certified or the original sighted by a BGT representative.

The student will complete a CT Application Form which will be reviewed by BGT to determine the match and

equivalency of competencies held. If the match is identical, CT is granted.

Victorian Student Number (VSN)

Since 2009 the Victorian Student Number (VSN) is an identifier given to all Victorian students in school or

vocational training from Preparatory school to the age of 24. It is nine digits long, randomly assigned, and

tied to stable information about the student ie name, date of birth, gender.

It provides capability to accurately detect patterns of student movement through, and departure from, the

Victorian educational and training system.

For more information about the VSN please visit www.vcaa.vic.edu.au/pages/schooladmin/vsn/index.aspx

Unique Student Identifier (USI)

Students undertaking nationally recognised training delivered by a registered training organisation will need

to obtain a Unique Student Identifier (USI). A USI is a combination of 10 letters and numbers, and will

enable students to access an online account where they can print a transcript of all their training records

from 2015 onwards.

It is a government requirement that all students have a USI number to undertake nationally recognised

training in Australia. Under legislation BGT cannot print certificates without a valid USI number. A USI can be

obtained through applying directly at the USI website (www.usi.gov.au) or created by BGT upon enrolment

into a course.

For further information about the USI please visit www.usi.gov.au

Fees and Charges

All students are invoiced for tuition and resource fees at the time of enrolment. The fees charged will vary

depending on the qualification/units of competencies chosen, eligibility for funding and concession

entitlements at the time of enrolment.

BGT publish a statement of our fees on our website. A copy of our statement of fees is also provided to

students at enrolment.

It is important that you understand that accessing an available government funding entitlement may reduce

your ability to access such funding in the future.

Concession is available for eligible concession card holders should they be eligible for the Victorian

Government Funding (Skills First). Students must hold a concession card and provide evidence of entitlement

of concession on enrolment prior to the course commencing to be charged concession fees.

http://www.vcaa.vic.edu.au/pages/schooladmin/vsn/index.aspx

http://www.vcaa.vic.edu.au/pages/schooladmin/vsn/index.aspx

http://www.usi.gov.au/






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For students that are not eligible to receive Government subsidised training as per eligibility requirements

set out in the Skills First Funding Contract, they will be a Fee for Service and not eligible for any concession

entitlements. Fee for Service students are to enter into a fee payment plan with BGT over 24 weeks. Student

resource fees are required to be paid at enrolment prior to course commencement.

Students receiving Government subsidised training can pay course fees in total at enrolment or, required to

enter into a fee payment plan with BGT.

Students who enter into a fee payment plan are required to pay a $50 non-refundable resource deposit at

enrolment and complete an authorisation to direct debit form to have the remaining balance deducted over

a 12 week period until all fees are paid. Please note: a late fee may be incurred if students are unable to

make payment on the course fees within the allocated 12 week time frame or if direct debit payments are

declined for any reason.

For students who are employed by BGT under a traineeship or apprenticeship, they may opt to have their

course fees deducted from their weekly wages. Students are required to sign and agree to an Authority to

Deduct Course Fees form or should their host agree to pay the fees on their behalf, the host is required to

sign and agree to an Authority to Invoice Host Employer form.

Students may be precluded from training if fees and any applicable charges or payment arrangements are

not completed prior to course commencement. A Certificate or Statement of Attainment will only be issued

when all fees are paid in full.

Refund Policy

Requests for refunds will be considered on an individual basis and is not automatic. A refund may be given:

Prior to course

commencement

Withdraw within 4 weeks of

commencing course

Withdraw 4 weeks

after commencing

course or failure to

submit assessments

BGT Cancels course

• Fees paid above

$50 non-refundable

resource deposit

• A refund of 75% of

the tuition fee will

apply*

Resource fee non-

refundable

•No refund ** •Full refund

* Dependant on the payments that have been made by the student, may still have to pay a percentage

** unless the student can provide a medical certificate or exceptional circumstances. In this case, the RTO

Manager will determine the applicable refund.


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Support Services

Please notify our Student Liaison Officer or your trainer prior to enrolment if you have any special needs that

will affect your ability to learn, including but not limited to:

language, literacy and numeracy needs;

welfare and guidance;

a disability including mobility, visual impairment or hearing; and/or

a diagnosed medical condition.

By notifying us of your special needs BGT can ensure that we can meet your needs prior to enrolling in the

course. We can provide you with information about external agencies and service providers that are most

appropriate to give you assistance if we cannot provide the service ourselves.

Saver Plus

Is a financial literacy and matched savings program that assists people to build savings for their own or their

children’s education and in doing so strengthens their capacity to save.

A list of external student support services is set out at the back of this booklet.

Digital literacy

There is an element of digital literacy in all BGT courses. All students are given the opportunity to attend an

Introduction to computer skills training course that focuses on developing confidence and basic computer

skills including:

Use the basic functions of a computer;

Search the internet;

Write and send emails;

Understanding and using social media and;

Use of Microsoft Word, Excel and PowerPoint.

For further information about the course, please contact our Student Liaison Officer.

Preparation for Study

Students will be required to attend an Orientation Day prior to course commencement to prepare them for

their course in regards to student expectations; placement; classroom behaviour; introduction to course

learning; support services available and Barkly Square orientation. This will be communicated to students


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post enrolment via email and phone. There will also be a session on introduction to computer skills and

BGT’s online learning management system.

Training and Assessment

Assessment

Throughout your course, you will be assessed regularly in each unit of competency that you are undertaking.

This is a necessary part of your course and is your opportunity to demonstrate the skills and knowledge you

have acquired during your training.

What is an assessment?

An assessment is a task or group of tasks that shows your assessor that you have the skills and knowledge as

specified in a training package for that unit of competency. Evidence of your skills and knowledge will be

gathered by using a variety of methods, some of which include:

• Written responses

• Projects

• Observation in the workplace

• Demonstration

• Portfolio

• Case studies

After each assessment, you will be deemed:

• Competent (Satisfactory) – which means your assessment was of an acceptable standard

• Not yet competent (Not satisfactory) – which means that you are missing information or have

provided incorrect information.

Resubmission of assessments

You are entitled to three attempts for each assessment. If you submit an assessment that is deemed

unsatisfactory, you will be provided with an opportunity to make a second attempt in order to prove

competence. Your assessor will provide feedback to you, and provide you with a date by which you must

resubmit.

It is possible that you may not need to resubmit your whole assessment, and instead may need to complete

areas of your assessment that are missing, or is incorrect. Your assessor will provide you with specific

information regarding your resubmission, if the need arises.

If competency is not achieved after the second opportunity, at the trainer’s discretion the RTO Manager will

be informed. Students may be requested to attend an interview with the trainer and the RTO manager to

discuss their progression through the course, and a completion plan may be put in place.

A final opportunity will be granted to attempt the assessment. If at this stage competency is not achieved

the student will be required to re-enroll into the unit to complete the course and an associated fee ($125.00)

will be charged. Waiver of this fee is only at the discretion of the RTO Manager. Qualifications will not be

awarded until the course has been completed in line with Training Package requirements.


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How to submit Assessments.

Students are responsible for submitting assessments on time by the nominated due date. Assessment due

dates are listed within the student’s unit assessment booklet. It is not BGT’s responsibility to chase you to

submit your assessment and we will take no responsibility for withdrawing you from the unit of competency

due to failure to submit your assessment by the deadlines.

BGT currently requires students to submit their work electronically to their trainer unless otherwise notified,

if this creates difficulty or hardship for you please contact your trainer immediately to discuss options.

BGT are required to retain a copy of all student work for up to 3 years for auditing purposes. All work

submitted in hardcopy is scanned and retained digitally. Students may request a copy of their completed

work once it has been processed; on course completion; or for transfers or RPL purposes. Requests are be

made in writing to your trainer or to [email protected] and a response will be received within 7 days.

Assessments extensions

All assessments will have a due date noted in the assessment set by the trainer. Please ensure you are aware

of the due date for all assessments. If you are unable to meet an assessment deadline, the onus in on the

student to request an extension from your trainer prior to the due date in writing (via email). Stating:

1. The reason the for extension, 2. The requested time of the extension.

Students may only be granted 2 extensions per unit of up to two weeks for documented medical or personal

reasons. Additional time will be at the discretion of the RTO manager. Extensions may also be granted on

request from employers (in the case of trainees) and initiated by trainers in discussion with the RTO

Manager in extenuating circumstances where the extension is in the interest of assisting the student to

complete the course.

If an extension is granted, you will be notified of the revised due date for submission of your assessment by

your trainer in writing via email.

Late assessments will be marked only if a request for extension has been received by the trainer. If an

assessment is not received by the nominated due date and no request to extend is received the result

recorded will be not yet competent (NYC). It is not our responsibility to chase you to submit your

assessments and we take no responsibility for deeming you not yet competent (NYC) or withdrawing you

from the unit due to failure to submit you assessment by the deadlines. Should this occur the student may

need to re-enrol in the unit to complete at their own cost. If no contact is received regarding the unit

completion within the specified time frames withdrawal proceedings may be instigated. If you are having

issues with completing your work it is important that you speak to your trainer ASAP and prior to the due

date to avoid a negative result recorded. BGT staff are here to assist you through your studies.

Course Progression

For classroom students, it is an expectation that students complete learning and assessment tasks in line

with assessment due dates and course schedule provided at course commencement to ensure completion

by the course end date. Students will have a period of three months from the date of commencement to

complete their units. For workplace-based students it is an expectation that students complete assessments

by the nominated due date and recommend students complete 1 unit per month at a minimum to ensure all

training and assessment is completed by the course end date (and DELTA agreement for trainees). Courses

must be completed within the class year, students who do not comply with final submission dates and

complete the qualification within their enrolment year will be withdrawn from the course, and issued a

statement of attainment for units completed.



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Participation and Attendance

Relevant to classroom based study, Students enrolled in classroom based study are required to attend a

minimum 75% of classes including all days that units are commenced. If students fall below this attendance

rate a meeting with the trainer to discuss and put in place a completion plan will be required in order to

continue the course.

Participation is defined as attendance, participation in class and submission of assignments, if this does not

occur then a course completion plan will need to be put in place, with the trainer in order to continue the

course. For example if student “Nick” attends course dates however submits no assignments, a completion

plan should be in place to assist Nick through the course.

Withdrawal

You may withdraw from a course prior to or after course commencement. All withdrawals must be notified

in writing to your trainer or in writing to our Student Liaison Officer via [email protected].

When submitting notification of your withdrawal, you should provide the following information:

Your full name

The qualification or unit of study from which you wish to withdraw

Our Refund Policy as per the Student Handbook sets out the information in relation to the time period for

withdrawal to be entitled to a refund, the refund entitlement and the refund process.

BGT may initiate withdrawal of a student from a unit or course should the student not be actively

participating in training and assessment activities after 60 days and at the discretion of the RTO Training

Manager.

The following conditions constitute grounds for withdrawal from a unit or course for disengagement in

training and assessment:

1. No participation for 60 days

2. Student does not submit 3 assessments without extension request;

3. Student does not attend 3 classroom sessions without notifying trainer of absence;

4. Failure to attend 3 pre-arranged workplace appointments with trainer;

5. Failure to attend any placement opportunities without notifying the trainer or placement workplace

in writing or providing a medical certificate.

Participation is defined as: completing units according to the training plan, responding to trainer contact,

attending class, completing and submitting assignments, attending placement, requests for extensions in

writing, engagement with trainer that contributes to the completion of assessments.

Withdrawal Procedure:

Students will be notified via email of BGT’s intent to withdrawal you from your training program should you

no longer be actively participating in your training program. Students will be given an opportunity to

respond to the withdrawal notification (5 working days) if they wish to continue with the course.

Should BGT receive no contact from the student by the deadline set out in the communication, BGT will

initiate withdrawal from the course.

If students respond to the withdrawal notification within the timeframe, students will be required to attend

a training completion plan meeting with their trainer at a nominated date and time. Should students not

attend or adhere to the plan post the meeting withdrawal proceedings maybe initiated without further

notice.



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BGT will notify the students in writing of their withdrawal from the course.

Students may refer to BGT’s Feedback and Compliments process for review. Outcomes of review are

determined by the RTO Training Manager.

Course Deferrals

BGT do not offer course deferrals. Students are withdrawn from the course and may apply to re-enrol in

future intakes. Any course fees due are as per refund schedule.

*All students withdrawing from a Subject and/or Program Enrolment are reminded that their enrolment in a

Victorian government subsidized Program (or part thereof, and regardless of completion), will affect their

future training options and eligibility for further Victorian government subsidized training.

Cheating and Plagiarism

Cheating is the actual or attempted practice of seeking to obtain an unfair advantage in an examination,

assessment or in other written or practical work required to be submitted or completed by a student for

assessment.

Plagiarism means to take and use another person’s ideas or work and pass these off as one’s own, by failing

to give appropriate acknowledgement. This includes cases whereby another student may have completed all

or part of the assessment on behalf of another student.

Plagiarism and cheating are serious offences and will be treated accordingly.

If a trainer suspects that a student has cheated and/or plagiarised, the trainer must report directly to the

RTO Manager and inform them of the suspected allegations. A meeting will then be held between the RTO

Manager, assessor and student concerned to consult and work through the issues/allegations.

If, after viewing evidence, the suspected allegations are found to be correct, the RTO Training Manager (after

seeking further advice, if deemed necessary) may dismiss the student from the course. No attainment results

will be registered for the student due to either cheating or plagiarism. The Student will be duly notified within

5 working days of the decision to disqualify them from obtaining attainment results, and will not have any

monies for the course refunded.

At the RTO Managers discretion, a student may be provided an opportunity to make a second attempt,

which may include alternative equivalent assessment in order to prove competence. The student will be

notified of this arrangement in writing via email.

Students are reminded at this time of the declaration signed on course enrolment acknowledging that all

submitted work is original; none of the assessment work will be completed by another person or copied

directly or indirectly without referencing or correct citation and if found in breach of this policy, disciplinary

action may be taken against you.

You may appeal in accordance with our Complaints and Appeals Policy and Procedure available on our

website if you feel you been wrongly accused of misconduct.

Practical Placement

Practical placement provides students with the opportunity to apply the theory they have learnt from their

studies within a practical workplace experience. It is requirement that all students enrolled in courses that


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include practical placement as part of their qualification, must provide BGT with a valid police check, and if

applicable a current working with children’s check, prior to commencing any placement. BGT will retain

copies of relevant checks within the students file.

Where placement is required for a course students are required to organise their own relevant

placement. Prior to commencement, a workplace agreement is to be completed and signed by the host

placement organisation, the student and the trainer with approval by the BGT Training manager. A record of

this agreement is to be kept at BGT and is vital to ensure that all relevant WHS policies are being adhered

to.

Should you require assistance with placement or a workplace agreement form to discuss with a prospective

Host please see your trainer. Students are not to commence placement with any organisation under the BGT

Banner without this document being completed and approved by the RTO Training Manager.

Certificates and Statement of Attainments

A certificate will be issued to you if you are deemed competent in all units of competency in accordance with

the relevant training package. A certificate will be issued to you within 10 working days of you being

assessed as meeting all of the requirements of the course and paying all agreed course fees.

A statement of attainment will be issued to you confirming that you have satisfied the requirements for each

unit of competency achieved. A statement of attainment will be issued to you within 10 working days of you

being assessed as meeting all requirements of the training product or formally withdrawing from your

course and paying all agreed course fees.

Please note if a reprint of your certificate or statement of attainment is required due to misplacement a fee

of $25 will be charged. You will be required to make this payment at the time of your request prior to your

certificate being reprinted.

Graduation/Awards Nights

BGT hold a graduation each year to formally congratulate students on their achievements. All students and

their families are welcome to attend. You will receive a formal invitation when dates have been confirmed.

You will be required to RSVP to confirm your attendance.


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Student Code of Conduct

Participation and engagement

BGT believe that quality-learning outcomes are achieved through active participation and engagement in

training and assessment activities. It is a requirement of the course that you actively participate and engage

in all training and assessment activities. This includes attending scheduled classes and appointments with

your trainer, submitting work by due dates and maintaining regular contact with your trainer.

Absence and attendance

It is expected that you will attend each scheduled class and appointments with your trainer. If you are

unable to attend class or a scheduled appointment with your trainer for any reason, you must notify your

trainer prior to the commencement of the training session.

You may be required to complete readings, activities or workbooks outside of schedule training sessions due

to your non-attendance. If you miss a training session, it is your responsibility to find out what work you are

required to catch up on and organise this with your trainer.

Homework

To be successful in the course you are required to complete homework and successfully manage your own

time.

Behaviour

BGT is a learning environment and as such supports a code of conduct from both staff and students that

reflects a respectful and responsible environment in which all parties feel safe and understand the

behaviours that are expected of them.

Staff at BGT retain the right at all times to discuss inappropriate behaviour with students and people

affected by this behaviour.

Appropriate behaviours may be defined as:


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• Demonstrating respect for people including people from diverse backgrounds e.g. diverse races,

nationalities, sexual preferences, gender identities, ages and disabilities

• Demonstrating respect for property and equipment

• Treat all people in a fair and non-discriminatory way regardless of race, sex, gender or gender

identity, disability, sexual orientation, religion or political affiliation

• Using time and other resources responsibly

• Meeting the goals identified for and/or by the group

• Sharing responsibilities when working as a member of a team or group

• Monitoring their own progress towards meeting training outcomes

• Communicating effectively with all training and workplace personnel

Unacceptable behaviour may be defined as (but not limited to):

Violence

Intimidation and Bullying

Affected by drugs and alcohol

Inappropriate isolation of classmates

Putting at risk the reputation of another individual

Disobeying reasonable directions from staff members relating to studies or the venue

Viewing or distributing offensive material via internet, email or any other means

Harassment of any kind

Property damage

Endangering self or others

Inappropriate physical contact

Consistently disrupting the learning environment through interruptions etc. whilst in class

Disrespectful behaviour towards another student or any members of staff including trainers and

administration staff.

Creating an environment where a person feels unsafe emotionally or physically

Creating an environment where a person’s identity feels threatened or challenged

Trainers have a responsibility if inappropriate behaviours are encountered:

To treat all people in a respectful manner

To record the incident on an incident report form.

To minimize the disruption to classes and refer the incident to the Training Manager or CEO at BGT

for review and action

Students may be asked to leave a session by a trainer if inappropriate behaviours are encountered. If the

behaviour is deemed unacceptable by the Training manager or CEO (on review) the student(s) may be

withdrawn from their enrolled course. Students may be required to attend an interview with BGT staff to

discuss any incident they have been involved in.

Smoking

BGT has designated smoking areas. Smoking is not permitted outside of these areas, for safety and health

reasons. Smoking is not permitted inside any office, workshop or training room.


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Alcohol/ Drugs

Alcohol and other drugs are not permitted at BGT under any circumstances. If you are found with either

drugs or alcohol you will be asked to leave the premises immediately and may face further disciplinary

action.

Mobile phones

Mobile phones should be turned either off or on silent when in class/meeting. If you do have to take an

emergency call whilst in class/meeting, please quietly leave the room without causing a disturbance.

Personal belongings

Personal belonging are your responsibility and BGT cannot ensure the safety of your belongings if you leave

them unattended. BGT is not responsible in the event that your belonging are lost or stolen.

Disciplinary process

You are required to follow the BGT Student Code of Conduct, as set out in the handbook (pg. 14). If you do

not abide by our expectations, you will be subject to a disciplinary process, which may lead to you being

withdrawn from the course. Actions taken by BGT depend on the severity of inappropriate/unacceptable

behaviour. These actions may include:

• A verbal warning and reminder of the code of conduct

• Temporary suspension/removal from class

• Investigation by the RTO Training Manager

• Withdrawal/cancellation of enrolment. Any fees and charges paid will not be refunded in these

circumstances.

You may appeal in accordance with our Complaints and Appeals Policy and Procedure available on our

website if you feel you been wrongly accused of misconduct.

Student facilities

BGT provide a range of facilities to support you during your studies with us.

Kitchen and refrigeration facilities are available. We ask that you clean up after yourself by washing

and drying any dishes you use as these are shared with others.

Toilets and washroom facilities are provided. We ask that you respect others using these facilities by

leaving the facilities clean for the next user and using the bins provided.

Access to computers for additional research relevant to your studies are available. These computers

are not to be used to access any material which is unrelated to your studies.

Student WiFi access is provided for students to use for their course requirements. Internet access is

provided on the basis that it is not used for anything illegal or inappropriate. The student Wi-Fi

password is Students2019.

Student Welfare

It is in the interest of all staff and students that self-responsibility for health is seen as a serious concern.

Anyone suffering from a temporary illness which could affect others (e.g. colds, flu, viral infections), should

not come to class until they have recovered. Students unable to attend due to illness must advise their trainer

or reception. A doctor’s certificate may be requested.


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Feedback and Compliments

BGT are committed to managing and responding to any feedback or compliments any stakeholder may have

in a fair, safe, supportive and productive environment consistent with the principles of procedural fairness

and natural justice.

Please refer to our Feedback and Compliments Policy and Procedure available on our website.

If you have any queries or concerns in relation to the Policy please contact:

CEO 5333 8600

[email protected]

Feedback

We are committed to providing you with high quality training while you achieve your learning outcomes with

BGT. To assist us with this, we want to hear what you think about our services.

You are encouraged to provide feedback anytime to your trainer or may submit a compliment or suggestion

via our website www.bgt.org.au.



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Medical services and local amenities directory

Hospitals

Ballarat Base Hospital 03 5320 4000

St John of God Hospital 03 5320 2111

Police

Ballarat Police Station 03 5336 6000

Dental and Medical Services

Ballarat Health Services – Dental 03 5320 4225

Eureka Medical and Dental 03 5309 1111

Ballarat Community Health Doctor Clinics 03 5338 4585

Medic Aid 03 5332 3355

Ballarat Group Practice 03 5327 7266

Counselling

Branching Out Self-Esteem Group 03 5338 4500

Federation Community Psychology Services 03 5327 8483

Family Violence Counselling 03 5338 4500

Trauma & Torture Counselling 03 5338 4500

Youth Council 03 5320 5167

Mental Health, Alcohol and Other Drug Support Services

Alcoholics Anonymous Ballarat 1300 222 222

Mental health and Alcohol & Drug Treatment Services 1300 022 760

Ballarat Community Health (Youth) 03 5338 4500

Grampians Partners in Recovery (Mental Health) 1800 056 400

Life Line (national) 13 11 14

Beyond Blue (national) 1300 22 4636

Sexual Assault

Sexual Assault Crisis Line (National) 1800 806 292

WRISC Family Violence Support 03 5333 3666

Ballarat Centre Against Sexual Assault 03 5320 3933

Youth Services

Youth Support Services 03 5338 4500

Ballarat Uniting Care Housing Program 03 5332 1286

Springboard 03 5333 8629 or

04 0898 6814

Highlands LLEN 03 4344 4155

BGT Student Handbook · Document Name: RTO Student Handbook Version: 2.2 Created By: RTO Admin...

Documents

Transcript of BGT Student Handbook · Document Name: RTO Student Handbook Version: 2.2 Created By: RTO Admin...