BG_Dealers_Frequently_Asked_Questions
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How can I contact you regarding my order? • Please use our dealer website, http://dealer.boatmangeller.com, for the quickest response on order status. • You can call our toll free number at 866.573.9429. Select 1 for customer service or 2 for accounting. • You can also email us at [email protected] Where can I find order forms? • You can find personalized and off-the-shelf stock order forms by going to our dealer website, http://dealer.boatmangeller.com • This site also gives you access to essential documents (such as pricing and order forms), important announcements and our monthly eUpdate. How do I submit an order? • All orders can be submitted via fax, 317.466.1384, email to [email protected] or place your order on our dealer website and save an extra 2% on qualifying orders. • PHONE ORDERS WILL NOT BE ACCEPTED. Are you able to prioritize an order? • Off-the-Shelf (blank stock) orders can be priority rushed for a fee of $15.00 and will ship in 1 business day. • Personalized orders can be priority rushed for a fee of $50.00 and will ship in 2-3 business days. Please Note: 3:00 pm EST is our cut-off time. Anything received after 3:00 pm EST will be entered on the next business day. What is your current turnaround time? • Off-the-Shelf (blank stock) orders will be shipped in 2-3 business days. • Personalized orders will be shipped in 5-6 business days. • During the Holiday season our turnaround times will vary. Our dealer website, http://dealer.boatmangeller.com, will have this information readily available to you. Can I change an order once it has been submitted? • We cannot, and will not, accept any changes to an order once it has been submitted EXCEPT orders that are in the proof process. Do you offer/require a proof with personalized orders? • Proofs are optional and can be provided via fax or e-mail upon request for a charge of $10.00 net ($15.00 net for both). • Any proof orders over 10 parts will have an additional cost of $1 per part. Please see our policy page for more information. • Proofs will be sent to you within 48 hours of receiving your order. • Turnaround time does not begin until you have approved your proof. Please Note: 1. Proofs are required on all Hebrew and foreign language orders. 2. Free proofs will be given for wholesale orders of $500+ How do I pay for my order? • Orders are automatically charged to the credit card you have on file with Boatman Geller once they ship. • If you need to make other payment arrangements, contact the Accounting Department to discuss alternative payment options. How do I receive an invoice for my order? • All invoices will be sent via email to the accounting email address you have on file with Boatman Geller. • If you cannot find a particular invoice, you can go on the dealer website, http://dealer.boatmangeller.com and print it off or call our toll free number 866.573.9429 and select 2 for accounting and we’d be happy to resend it to you. Where can I check the status of my order? • You can check the status of your order by going to our dealer website, http://dealer.boatmangeller.com What if I (or my customer) makes a mistake on an order? • Call our toll free number 866.573.9429 and select 1 for customer service. You will be transferred to a Customer Service Rep who will be able to assist you. Your corrected order will be an additional charge at 25% off the original price plus shipping costs. The standard 5-6 day turn around will still apply to these orders. What if Boatman Geller makes a mistake on my order? • Call our toll free number 866.573.9429 and select 1 for customer service. You will be transferred to a Customer Service Rep who will be able to assist you. Your order will be reprinted, prioritized (2-3 business days) and shipped at no additional cost as long as it is reported within 14 days.
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Transcript of BG_Dealers_Frequently_Asked_Questions
How can I contact you regarding my order? •Pleaseuseourdealerwebsite,http://dealer.boatmangeller.com,forthequickestresponseonorderstatus. •Youcancallourtollfreenumberat866.573.9429.Select1forcustomerserviceor2foraccounting. •[email protected]
Where can I find order forms? •Youcanfindpersonalizedandoff-the-shelfstockorderformsbygoingtoourdealerwebsite,http://dealer.boatmangeller.com •Thissitealsogivesyouaccesstoessentialdocuments(suchaspricingandorderforms),importantannouncementsandourmonthlyeUpdate.
How do I submit an order? •Allorderscanbesubmittedviafax,317.466.1384,emailtoorders@boatmangeller.comorplaceyourorderonourdealerwebsiteandsave anextra2%onqualifyingorders. •PHONEORDERSWILLNOTBEACCEPTED.
Are you able to prioritize an order? •Off-the-Shelf(blankstock)orderscanbepriorityrushedforafeeof$15.00andwillshipin1businessday. •Personalizedorderscanbepriorityrushedforafeeof$50.00andwillshipin2-3businessdays.
PleaseNote:3:00pmESTisourcut-offtime.Anythingreceivedafter3:00pmESTwillbeenteredonthenextbusinessday.
What is your current turnaround time? •Off-the-Shelf(blankstock)orderswillbeshippedin2-3businessdays. •Personalizedorderswillbeshippedin5-6businessdays. •DuringtheHolidayseasonourturnaroundtimeswillvary.Ourdealerwebsite,http://dealer.boatmangeller.com,willhavethisinformationreadily availabletoyou.
Can I change an order once it has been submitted? •Wecannot,andwillnot,acceptanychangestoanorderonceithasbeensubmittedEXCEPTordersthatareintheproofprocess.
Do you offer/require a proof with personalized orders? •Proofsareoptionalandcanbeprovidedviafaxore-mailuponrequestforachargeof$10.00net($15.00netforboth). •Anyproofordersover10partswillhaveanadditionalcostof$1perpart.Pleaseseeourpolicypageformoreinformation. •Proofswillbesenttoyouwithin48hoursofreceivingyourorder. •Turnaroundtimedoesnotbeginuntilyouhaveapprovedyourproof.
Please Note: 1. Proofs are required on all Hebrew and foreign language orders. 2. Free proofs will be given for wholesale orders of $500+
How do I pay for my order? •OrdersareautomaticallychargedtothecreditcardyouhaveonfilewithBoatmanGelleroncetheyship. •Ifyouneedtomakeotherpaymentarrangements,contacttheAccountingDepartmenttodiscussalternativepaymentoptions.
How do I receive an invoice for my order? •AllinvoiceswillbesentviaemailtotheaccountingemailaddressyouhaveonfilewithBoatmanGeller. •Ifyoucannotfindaparticularinvoice,youcangoonthedealerwebsite,http://dealer.boatmangeller.comandprintitofforcallourtollfree number866.573.9429andselect2foraccountingandwe’dbehappytoresendittoyou.
Where can I check the status of my order? •Youcancheckthestatusofyourorderbygoingtoourdealerwebsite,http://dealer.boatmangeller.com
What if I (or my customer) makes a mistake on an order? •Callourtollfreenumber866.573.9429andselect1forcustomerservice.YouwillbetransferredtoaCustomerServiceRepwhowillbe abletoassistyou.Yourcorrectedorderwillbeanadditionalchargeat25%offtheoriginalpriceplusshippingcosts.Thestandard5-6dayturn aroundwillstillapplytotheseorders.
What if Boatman Geller makes a mistake on my order? •Callourtollfreenumber866.573.9429andselect1forcustomerservice.YouwillbetransferredtoaCustomerServiceRepwhowillbe abletoassistyou.Yourorderwillbereprinted,prioritized(2-3businessdays)andshippedatnoadditionalcostaslongasitisreported within14days.
