DITA Reuse Strategies · DITA Reuse Strategies Radu Coravu [email protected] @radu_coravu
Beyond the Book and the Class: Using DITA for Training & Support
31
Prepared by © 2008 Lasselle-Ramsay Presented by Prepared for © 2009 Lasselle-Ramsay Beyond the Book and the Class Using DITA for Training & Support Presenters from Lasselle-Ramsay Joan Lasselle, Tom Voltz, and Jana Humphreys
-
Upload
lasselle-ramsay -
Category
Business
-
view
1.308 -
download
1
description
Learn how to use DITA, XML, and other tools to collaboratively build targeted content for multiple purposes.
Transcript of Beyond the Book and the Class: Using DITA for Training & Support
Prepared by © 2008 Lasselle-Ramsay
Presented by
Prepared for © 2009 Lasselle-Ramsay
Beyond the Book and the Class Using DITA for Training &
Support
Beyond the Book and the Class Using DITA for Training &
Support
Presenters from Lasselle-Ramsay
Joan Lasselle, Tom Voltz, and
Jana Humphreys
Welcome!Welcome!
• Today’s event is being recorded – link available in follow-up email
• Use Q&A panel to submit questions for Q&A session• Full screen view available for slides• Polling panel
Our PresentersOur Presenters
Joan LassellePresident
Jana HumphreysDirector of Operations
Tom VoltzTechnology Manager
www.LR.com
Lasselle-Ramsay Industry ExpertiseLasselle-Ramsay Industry Expertise
26 years supporting global 2000 clients with their content infrastructure
Information InfrastructureInformation Infrastructure
Information InfrastructureInformation Infrastructure
PollPoll
DITA XML FrameMaker Word PowerPoint eLearning authoring tools
(Flash, Captivate, Articulate, Lectora)
How do you currently create, edit, and manage your content? Check all that apply.
Content Management System
Learning Content Management System
Learning Management System
What is DITA?What is DITA?
• An eXtensible Markup Language (XML)• An XML vocabulary to describe content, like DocBook
and XHTML• An Information Typing Architecture• DITA = “Darwin Information Typing Architecture”• Darwin?
Yes, that DarwinYes, that Darwin
• The DITA architecture was inspired by Darwin’s concepts
– Inheritance
– Specialization
SpecializationSpecialization
DITA Building Blocks: Topics and MapsDITA Building Blocks: Topics and Maps
• Topics – Containers for Content– Generic Topic
– Concept
– Reference
– Task
• Maps – Collections of Topics– Ditamap (generic)
– Bookmap
Topic Specialized to TaskTopic Specialized to Task
Body Specialized to Task BodyBody Specialized to Task Body
Specializing MapsSpecializing Maps
Adult Learning LifecycleAdult Learning Lifecycle
Adult Learning Best PracticesAdult Learning Best Practices
Keep in mind…• Learning is a process not an event• Learning needs to be relevant to the job• Learners have varied learning needs, levels, and
learning style preferences• Learning occurs when training is active not passive
It’s important to design…
• Role based learning roadmaps using a blended approach
Instructional Design Can Increase Value of ContentInstructional Design Can Increase Value of Content
A Learning SpecializationA Learning Specialization
Filtering Content by AudienceFiltering Content by Audience
Participant’s Guide Facilitator’s Guide
Using Specialization for Different AudiencesUsing Specialization for Different Audiences
Participant’s Guide Facilitator’s Guide
Using Maps for Different AudiencesUsing Maps for Different Audiences
Beyond the Book and the Class - Using DITA for Training & SupportBeyond the Book and the Class - Using DITA for Training & Support
Optimizing the Content InfrastructureOptimizing the Content Infrastructure
Collaboratively Build Targeted ContentCollaboratively Build Targeted Content
PollPoll
Across functional groups (tech docs, training, support) Across multiple audiences (end user, system admin) For multiple outputs (Web, PDF, Mobile) For translation
Where do you see the highest opportunity for reusing your content?
Why DITA for LearningWhy DITA for Learning
Effectiveness• Better customer experience• Targeted content for improved
performance• Consistent information • Create custom courses quickly
Efficiency• Efficient reuse• Repurpose material from other
sources• Company-wide standards• Faster development time• Topic-based authoring offers
flexibility in content organization
• Leverage stylesheet development
Keys to SuccessKeys to Success
• Instructional design remains critical• Learning requires context, transition, relevant examples
not simply assembly– Resist too much step-by-step
– Move from simple to complex
• Get training team onboard with the move to XML• Granularity is a challenge in building mastery
Learning MoreLearning More
• Custom courses for DITA for both managers and authors• Custom Courses can make a big difference in adopting
this approach• Just Systems’ archive of recorded webinars• Using Structured Content Whitepaper• Contact us by email
Helpful LinksHelpful Links
• Tom to provide links
Where Are You?Where Are You?
QuestionsQuestions
www.justsystems.com
1-866-793-1542
