Beyond Social Scoring: Reversing the Social Influence Model
Transcript of Beyond Social Scoring: Reversing the Social Influence Model
Beyond Social Scoring: Reversing
the Social Influence Model
Geoff Livingston(filling in for Danny Brown)
Influencer Theories from Welcome
to the Fifth Estate
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Today, Influencers Portrayed as Heroes
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We Want Coverage from Big Voices
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Metrics Show Us Online Popularity
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Tribes, Tribe Leaders, and Influence
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Complexity of Relevance
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Tribe Leaders
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The Science of Networking & WOMM
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Signaling Trust
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Influencers Already Know Us
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Contagions: Why Bubbles?
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No Silver Bullet Answers
• Influencers approached like
media
• Social scoring models
measure attention
• Tribes build topical interest w/
weak ties
• Decisions made through
complex factors
• Science of networks shows
how customers are influenced
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Thoughts on Influencer Models
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• Influence extends well beyond
top bloggers and media
• WOMM needs to consider how
customers talk to each other
• Influence includes the crowd
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Applied: Word of Mouth and Sales
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Move Beyond Earned Media
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From Influence Marketing by Danny Brown and Sam Fiorella
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Customer Centric Influence
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1,886,434 Ways the Long Tail Beat Klout
• $2 million
• 18,000 donors
• Charities like Little Lights
Urban Ministries, For Love of
Children, Kristen Brooks
Hope Center won
• Keys to winning: Engaged
community, authenticity and
a willingness to work and
activate a network.
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Give to the Max Day: Greater Washington
• Social media outreach
• Focus on Facebook, and
direct messaging
• Friends and ambassadors
took on the message
• Prepared constituents well
before contest
• Cultivated strong email list
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How Little Lights Did It
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How Tough Mudder Became the Fastest
Growing Brand in sports
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Five Guys Gets WOMM & Coverage
• Customer centric approaches
• Pivots around great customer
experience
• Interactive and social turns the fly
wheel
• Precision targeting in media and
influencer programs
• Includes other marketing
communications
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Sales Approach Takeaways
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What About Real Influencers, You Know,
Weblebrities?!?!?!
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PayPal Paper on Celebrity/Weblebrity Based
Crowdfunding
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How We Derived Our Conclusions
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Success Combines Development and Social
Media Best Practices
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Factor 1: Personal Story
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Factor 2: Pre-Existing Community
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Factor 3: Authentic Willingness
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Tip: Vet Celeb/Weblebrity Partners
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Passionate Willingness Includes Activation of
Connections
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Tip: Avid Use of Social Media
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Tip: Embrace the New Ambassador
• Influence metrics matter
very little
• Personal connections w/
community, authenticity, and
passion/willingness
• Go beyond mentions and
integrate marketing
• Incorporate development
best practices
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Summary Points
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