Beyond Employee Satisfaction: Addressing the Workforce ... · Workforce Planning Workforce Planning...
Transcript of Beyond Employee Satisfaction: Addressing the Workforce ... · Workforce Planning Workforce Planning...
Beyond EmployeeBeyond EmployeeSatisfaction: AddressingSatisfaction: Addressingthe Workforce Duringthe Workforce DuringSystem ReformSystem Reform
Jennifer CobiaAssistant Project Manager
Meghan HoweSenior Project ManagerAssistant Project Manager
Crime & Justice Institute [email protected]
Senior Project ManagerCrime & Justice [email protected]
Mark HendershotMaricopa County Superior Court/Adult Probation Planning, Research and Information Systems Division [email protected]
Topics for TodayTopics for Today
� NIC/CJI Project � Integrated Model � Human Resource Manual� Workforce Planning � Workforce Planning � Recruiting for Core Competencies� Organization Samples
Implementing Effective Correctional Management of Offenders in the
Community NIC/CJI Project
The Vision:
To build learning organizations that reduce recidivism through systemic integration of recidivism through systemic integration of evidence-based principles in collaboration
with community and justice partners.
Implementing Effective Correctional Management of Offenders in the
Community NIC/CJI Project
Organizational
Development
•Organizational Climate
•Organizational Culture
•Communication
•Leadership and Management Styles
•Vision and Mission Alignment
•Strategic Plan
•Policies and Procedures
•Resources and Budgeting
•Recruitment and Hiring
•Training/Coaching/Mentoring
•Performance Management
•Succession Planning
Workforce CrisisWorkforce Crisis
� Many public sector workers are eligible for retirement in the upcoming years
� Fewer younger workers are available to fill open positions
� Corrections will be competing with other fields for talented workers
Human Resources ManualHuman Resources Manual
� Designed for agencies interested in aligning human resource practices with evidence-based reform.
Describes a comprehensive approach � Describes a comprehensive approach to workforce planning as well as discrete strategies.
� Offers tools and examples from jurisdictions who have made HR changes as a result of EBP.
Human ResourcesHuman ResourcesManual ContentManual Content
� System Reform and HR
Practices
� Core Competencies
� Selecting the Right
Candidate
� Training� Core Competencies
� Workforce Planning
� Preparing Job
Descriptions
� Steps to Writing Job
Descriptions
� Recruiting the Right
� Training
� Retention
� Managing Performance
� Succession Planning
� Labor Relations
The Comprehensive Approach:The Comprehensive Approach:Workforce PlanningWorkforce Planning
� Workforce Planning (WFP) is a process that identifies the gaps between the workforce an agency has today and the workforce it will require in the future to achieve long-term success.
� WFP also includes the logical next step – identifying � WFP also includes the logical next step – identifying how to eliminate gaps in talent and develop the competencies needed for success.
� Using the WFP model, an agency:◦ Analyzes its current workforce◦ Identifies future workforce needs◦ Establishes gaps between present and future workforce needs◦ Implements solutions so it can accomplish its mission, goals, and
objectives
Cornerstones for Kidshttp://www.cornerstones4kids.org/
Workforce PlanningWorkforce Planning
� Common approach to HR planning in the public sector
� Many different variations on the theme, but the same basic principles:theme, but the same basic principles:◦ Assess workforce needs◦ Assess gaps between current workforce
and future needs◦ Implement strategies to bridge the gaps
Strategy Assessment
Environmental Scan
Gap Analysis
Gap-Closing
Strategies
Evaluation
Cornerstones for Kidshttp://www.cornerstones4kids.org/
Strategic Planning Strategic Planning and Goal Settingand Goal Setting
Step 1:Establish Mission, VisionEstablish Mission, Vision
Step 2:Develop Strategic Plan: Goals, Objectives, and
Activities
Step 3:Determine How HR will impact your overall goals and
objectives, and develop complementary HR goals
Organizational Organizational AnalysisAnalysis
Step 1:Examine Competencies Needed to Do the
JobJob
Step 2:Examine Staffing Requirements and Current
Data
Step 3:Examine Workforce Gaps (Supply vs.
Demand)
Process and Process and ImplementationImplementation
Step 1:Develop Strategies to Address Each Gap, and
PrioritizePrioritize
Step 2:Develop a Workplan and Implement!
Step 3:Communicate and Evaluate
Evaluation and Evaluation and EnhancementsEnhancements
Step 1:Review Evaluation Data to Determine What Review Evaluation Data to Determine What
Works
Step 2:Replicate What Works, Change What Doesn’t
Step 3:Develop New Strategies to Address New
Challenges
AndAnd When All When All Is Said and Done, This Is Said and Done, This Is About…Is About…
� Aligning HR practices with reform� Aligning HR practices with reform� Having the right people, with the
right skills, in the right place, at the right time
� Using an iterative process to continually improve HR practice
Recruiting for Core Recruiting for Core CompetenciesCompetencies
Why Talk About Core Why Talk About Core CompetenciesCompetencies� Provides a solid organizational anchor
for employees when linked with human resource management.
� Provides a clear understanding of � Provides a clear understanding of what competencies are expected from employees.
� Provides a clear plan for recruiting, selecting, training, and evaluating personnel.
Recruiting for Core Recruiting for Core CompetenciesCompetencies
Evidence Evidence Base
PracticesMission
StatementCore
Competencies
Evidence Base
Practices
• Provides direction of your organization
• Provides continuity among departments
of the organizations expectations
Mission
Statement
of the organizations expectations
PAST
• Targeted toward
– Offender
PRESENT
• Targeted Toward
– Analytical Features
Mission
Statement
– Offender
Monitoring
– Rule Enforcement
– Supervision
– Analytical Features
of Evidence Based
Practices
– Service
– Treatment
Does Not Does Not Incorporate EBPIncorporate EBP
� To Protect the community through Safety, Accountability, Partnerships and Opportunities for Offender
Mission
Statement
and Opportunities for Offender Change
Incorporates EBPIncorporates EBP
• To enhance the Safety and Well Being of Our Neighborhoods
� … provide research based prevention� Assessing offender’s risk/needs….. to apply the appropriate level of
services� ….affording opportunities for pro-social change and expecting law-
Mission
Statement
� ….affording opportunities for pro-social change and expecting law-abiding behavior and personal accountability (measurement)
� Restorative justice services;� Recognizing and rewarding staff performance and achievement;
(measurement)� Develop a method to hold all levels of staff accountable to ensure
compliance with the Department’s mission, goals and objectives. (measurement)
� Utilize proven and effective methodology to assess and change behavior of offenders through effective case management.
� Increase our use of internal research-based information to make quality decisions.
� People can change and that probation services are a viable means to affect positive change.
� In the value of our positive relationships with our stakeholders. (MI)
Competencies vs. Competencies vs. QualificationsQualifications
Qualifications (Generalist)
� 4-year degree related or non-
Competencies (Specialist)
• Critical Thinking
Core
Competencies
related or non-related to field
� Correctional Experience
� Accept Orders� Compliance
• Decision Making• Analytical Insights• Interpersonal and
Interviewing Skills
Evidence Based Practices Evidence Based Practices Core CompetenciesCore Competencies
• Knowledge of the research identifying which strategies work most effectively with what types of offenders
• Ability to conduct, analyze, and apply research findings
Core
Competencies
• Knowledge of diverse strategies for working with offenders
• Ability to detect antisocial thinking and behavior
• Ability to match treatment modalities with offender needs
• Effective interpersonal skills for communicating with offenders, coworkers, supervisors, and community members.
Executive Team/ Executive Team/ Senior Leaders Senior Leaders
• Self-Awareness
• Ethics and Values
• Vision & Mission
Development
• External Environment
• Power and Influence
• Collaboration
Core
Competencies
Development
• Strategic Thinking
• Team Building
Campbell, 2005, 2006
ManagersManagers
• Ethics and Values
• Strategic Thinking
• Collaboration
• Team Building
• Problem Solving/Decisions Making
• Knowledge of Criminal Justice
Core
Competencies
• Team Building
• Interpersonal Relationships
• Managing Conflict
• Developing Direct Reports
Justice
• Program Planning and Performance Assessment
• Managing Change
• Motivating Others
Campbell, 2005, 2006
SupervisorsSupervisors
• Ethics and Values
• Strategic Thinking
• Collaboration
• Problem
Solving/Decisions
Making
• Knowledge of
Core
Competencies
• Team Building
• Interpersonal
Relationships
• Managing Conflict
• Developing Direct
Reports
• Knowledge of
Criminal Justice
• Oral/Written
Communications
• Managing Change
• Motivating OthersCampbell, 2005, 2006
Line StaffLine Staff
• Ethics and Values
• Developing Direct
Reports/Case Plans
Problem
• Knowledge of
Criminal Justice
• Managing Offender
Change
Core
Competencies
• Problem
Solving/Decisions
Making
• Oral/Written
Communications
Change
• Motivating Offenders
Campbell, 2005, 2006
Future StaffFuture Staff
• Computer Literacy
• Interpersonal and Interviewing Skills
• Group Facilitation Skills
• Ethics and Integrity
• Knowledge of Human
Core
Competencies
• Ability to Motivate Offenders
• Analytical and Critical Thinking Skills
• Written and Oral Communication Skills
• Knowledge of Human Behavior
• Ability to be Flexible
• Project Management and Organizational Skills
Campbell, 2005, 2006
Targeted Recruitment Targeted Recruitment PracticesPractices
• Directing recruitment efforts toward those who possess the identified core competencies
Core
Competencies
• Clearly explain the exact nature of the job
• Identify any “disqualifications” for the position (i.e. background, behaviors)
Maricopa Samples
Evidence Base Practices
MissionStatement
Core Competencies
Existing Methodology & Existing Methodology & MeasurementsMeasurements
� 9 subjective competencies in text format
� Multiple versions spanning 20 plus yearsArbitrary and subjective scoring� Arbitrary and subjective scoring
� Differing philosophies among supervisors
� ESS staff complains
Foundation DocumentsFoundation Documents
Mission Mission –– Vision Vision –– Goals Goals -- ValuesValues
� … provide research based prevention� Assessing offender’s risk/needs….. to apply the appropriate level of services� ….affording opportunities for pro-social change and expecting law-abiding
behavior and personal accountability (measurement)� Restorative justice services;� Restorative justice services;� Recognizing and rewarding staff performance and achievement;
(measurement)� Develop a method to hold all levels of staff accountable to ensure
compliance with the Department’s mission, goals and objectives. (measurement)
� Utilize proven and effective methodology to assess and change behavior of offenders through effective case management.
� Increase our use of internal research-based information to make quality decisions.
� People can change and that probation services are a viable means to affect positive change.
� In the value of our positive relationships with our stakeholders. (MI)
Evidence Based Principle Focus Evidence Based Principle Focus
Included County Goals of:� MFR � Pay for Performance � Employee Satisfaction Survey� Employee Satisfaction Survey
Why Why Policy Makers Policy Makers Care About Care About EBP*EBP*
� Improves outcomes, especially recidivism� Reduces victimization� Prevents harm� Prevents harm� Enhances collaboration� Establishes research-driven decision making� Targets funding toward the interventions that
bring greatest returns
© The Carey Group 2008; www.thecareygroup.com; 651-226-4755
Collaborative ApproachCollaborative Approach
� Focus groups with staff ◦ Feedback loops / Predictability/ Objectiveness◦ Feedback loops / Predictability/ Objectiveness
� Focus groups with supervisors ◦ Alignment with Policy; Progressive discipline /
Human Resources
Enhanced and BasicEnhanced and Basic
� Enhanced/ start with field supervision / Source of measurable outcomes
� Either “Yes” or “No” / protects both supervisor and officer / Assures supervisor and officer / Assures objectivity
� Comprehensive user guide with definitions and examples
9 Core Competencies9 Core Competencies
� Quality � Quantity� Job Knowledge
� Time Management� Policy Adherence� Communication
� Job Knowledge� Multi-Tasking� Initiative
� Communication� Dependability
Case ReviewCase Review
� Supervisor reviews 10 Offender cases per Officer per rating per Officer per rating period
� Cases are randomly selected
Document ReviewDocument Review
� Sups review 3 Docs per Officer per month
� Petitions, Reports, MemosMemos
� Pass/Fail� Sup looks for
Accurate data, Legal & Justified Recommendation
� If not Timely - fails
APO Monthly ReportAPO Monthly Report
� Employee must be “Meets” before eligible for higher scoringscoring
� 4 or 5 months of above & beyond examples = Exceeds in subsection
� 6 or more = Outstanding
Final Review Final Review -- Enhanced Enhanced
Rating/Scores
(5) Outstanding = 95 – 100 %
(4) Exceeds = 90 – 94 %
(3) Meets = 70 – 89%
(2) Marginal = 60 – 69%
(1) Unacceptable = 59 % and below
HurdlesHurdles
� Changing department culture that “meets” is a good rating
� Unable to build Enhanced for all in initial rolloutContinuity of evaluation in transfers� Continuity of evaluation in transfers
� Interim appraisals/incremental score review� Weighting categories to place emphasis on
EBP (Basic is not weighted)
Phase I Phase I –– Phase IIPhase II
Phase I:� Field Officers
Reduced
Phase II:� Surveillance
Officers; � Reduced expectation of Enhanced
Officers; Presentence; Management
June 2007 – June 2008
Questions for Maricopa Questions for Maricopa ExamplesExamples
Mark Hendershot 602.506.0320
Mary Stuart-Bronski 602.506.6458
Iowa 5Iowa 5thth Judicial Judicial DistrictDistrict
Incorporated EBP into Hiring Practices◦ Interview Process � Want to assess if applicant can move offenders
through behavior change
Evidence Base Practices
MissionStatement
Core Competencies
through behavior change� Look for Motivational Interviewing and
Cognitive Behavior skills� Assess Punitive vs. Motivational� Conduct Role Plays to assess analytical skills� Practical Skills – Audit files and develop case
plan
Iowa 5Iowa 5thth Judicial Judicial DistrictDistrict
� Job Analysis� Performance Evaluation – Line Staff� Performance Evaluation – Supervisors� Best Practice Procedure
Evidence Base
PracticesMission
StatementCore
Competencies
� Best Practice Procedure ◦ Currently developing a process manual
for Iowa for staff to use.◦ Getting things in writing
The Following Iowa 5th Judicial District’s Samples are posted on the Crime and Justice Institute Website:
• Interview Samples• DACUM• Line Staff Performance Evaluation• Line Staff Performance Evaluation• Supervisor Performance Evaluation
ResourcesResources� National Institute of Corrections
www.nicic.org� Crime and Justice Institute � www.cjinstitute.org� Workforce Planning Portal, Cornerstones
Evidence Base Practices
MissionStatement
Core Competencies
� Workforce Planning Portal, Cornerstones for Kidshttp://portal.cornerstones4kids.org/
� Maricopawww.supierorcourt.maricopa.gov
� Iowa 5th Judicial District http://fifthdcs.com