Beyond Deployment: How Can IT Inspire, Motivate And Drive Sustainable SharePoint Adoption ?

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Video: http://youtu.be/Xl6RKzCK79k

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Presented at SharePoint Conference 2014

Transcript of Beyond Deployment: How Can IT Inspire, Motivate And Drive Sustainable SharePoint Adoption ?

  • 1. Video: http://youtu.be/Xl6RKzCK79k

2. [email protected] [email protected] [email protected] 3. DeveloperExecutiveIT ProfessionalOtherPower User 4. Deployment is not enoughTraining alone is not workingDriving adoption is hard and it takes time 5. What do you need to be successfulWhere to begin and how to proceedResources and programs available 6. Work closely with the businessTranslate technology into business valueMap capabilities into a solution 7. Envision where you want to beIdentify business challenges 8. Yammer Success Center Resources Vision Template 9. Focus on the user experienceMake the solution belongs to usersAsk people about areas for improvements 10. Identify low hanging fruits to begin withKeep it simple to avoid overwhelming peopleGet the right team for your pilot 11. communication scholar sociologist diffusion of innovations early adopter Diffusion of innovations 12345Yammer Success Center Resources Use Case Template 12. SharePoint End-Users Study, April 20134 4 6 800 End Users Focus Groups (8 people/each) IT Pros Focus Groups (8 people/each) IT Pros IDIs (1:1) Online Survey (users) 13. QUALITATIVEImportanceRating A new and simplified user experienceStore and sync your documentsShare your stuffKeep projects on track Organize and keep teams in syncFind what you needFind the right peopleAccess your stuff from anywhere1251501752002250%10%20%30%40%50%60%X-Axis: L12. Please select up to three features that are MOST appealing. Y-Axis: Qualitative Assessment based on Focus GroupsBase: Total Respondents (N = 783)QUANTITATIVE Appeal Rating 14. Engineering, Research & Development Operations, Manufacturing & Logistics Sales, Marketing, PR & Communications Administration, HR & Legal Services Accounting, Finance & Procurement All Share best practices across geographiesGather & process forms from employeesImprove and monitor business processesPull data and build financial reportsAlign Sales and Marketing teamsStore, sync and share your documents 15. U1. Think of types of business activities that you and your coworkers from within your department accomplish on a regular basis and select them from the list below.U2. Which of the following tasks do you and your coworkers need to accomplish, at least on a monthly basis? Again, please only consider the coworkers that you regularly work with. Base: Total Respondents (N = 783)Engineering, Research & DevelopmentStay on top of things (insights, monitoring)72%Meet your deadlines and stay on your timelines68%Share best practices across geographies47%Improve and monitor business processes45%Organize teams, and manage calendars and training assignments31%Operations, Manufacturing & LogisticsMeet your deadlines and stay on your timelines41%Stay on top of things40%Improve and monitor business processes37%Store, sync and share your documents36%Find and organize your stuff in one place33%Sales, Marketing, PR & CommunicationsAccess your stuff from anywhere48%Align your company's Sales and Marketing teams38%Hit your quotas and efficiently manage your forecasts32%Manage and respond to leads32%Review and publish external communications on-time31%Administration, HR & Legal ServicesEnsure consistency and uniformity44%Organize teams, and manage calendars and training assignments40%Store, sync and share your documents30%Gather data and process forms from employees29%Keep your projects on track25%Accounting, Finance & ProcurementPull data and build financial reports43%Manage budgeting and forecasting35%Scan documents and securely store digital assets31%Manipulate data and share your insights, all from one place29%Share your stuff, knowledge, and expertise25%Other DepartmentsEnsure consistency and uniformity46%Share your stuff, knowledge, and expertise46%Organize teams, and manage calendars and training assignments45%Store, sync and share your documents45%Keep your projects on track44% 16. Getting StartedUse cases by functions1. 2. 3. 4. 5. 6. Summary: Top scenarios 17. Show people whats in it for themInvolve corporate communicationsLeverage sponsors and early adopters 18. Establish communication avenuesSeek feedback and act on itClearly communicate goals & timeline 19. Deliver simple and engaging trainingOne size doesnt fit allBring people together 20. GroomChampionsChampions are not only passionate about what they do, but are also excited to evangelize solutions, and help their peers to learn how to use them. 21. http://aka.ms/spuc 22. http://aka.ms/spuc 23. http://aka.ms/o365learning 24. Measure progress against benchmarkImprove solution based on user feedbackAdd more scenarios, one step at a time 25. Yammer Success Center Resources Success Booklet: 31 days of YammerOffice 365 Adoption Kit http://aka.ms/o365kit (Employee Satisfaction Survey templates) 26. What Do I Need?Why?Business Relevant ProblemNeed For ChangeSolution to ProblemPath to ChangeChampions & SponsorsTo Inspire and Drive ChangeImplementation and Adoption PlanHow to change 27. http://aka.ms/fasttrackspc 28. Visit the Office 355 Learning CenterDownload the Office 365 Adoption KitBrowse through the Social Journey ResourcesIts all in FastTrackVisit www.DiscoverSharePoint.comDont miss the new Discover SharePoint app! http://aka.ms/dspapphttp://aka.ms/o365learninghttp://aka.ms/o365kithttp://aka.ms/socialkit 29. Session CodeTitleSpeaker(s)TimeRoomSPC100Beyond Deployment: How IT Can Transform the Business and Drive User Adoption?Cyrielle Simeone (Microsoft) Dux Raymond Sy (AvePoint) Steve Caravajal (Microsoft)Monday, March 03 2014 3:45 PM - 5:00 PM Veronese 2401-2506SPC277Lessons learned from a support engineer: where there was no planning, there was no adoption Eric Harlan (Microsoft) Tuesday, March 04 2014 9:00 AM - 10:15 AMVeronese 2401-2506SPC209Showcase: Customer Panel on User Adoption Dux Raymond Sy (AvePoint) Matthew Ruderman (Best Buy) Sarah Haase (Best Buy)Steve Novoselac (Trek Bicycle Corporation) Chris Plescia (Nationwide Insurance) Tuesday, March 04 2014 1:45 PM 3:00 PMMurano 3204-3306SPC217Making SharePoint Collaboration Rock by Increasing Discoverability Scott Jamison (Jornata)Wednesday, March 05 2014 9:00 AM 10:15 AMMarcello 4401-4506SPC215Tips & Tricks to make the most out of your SharePoint site and maximize adoption Laura Rogers (Rackspace Hosting) Jennifer Ann Mason (Rackspace Hosting)Wednesday, March 05 2014 3:15 PM 4:30 PMMarcello 4401-4506 Post-EventSharePoint Power User training: building configurable solutions Laura Rogers (Rackspace Hosting) Jennifer Ann Mason (Rackspace Hosting)Thursday, March 6 2014 1:00 PM 5:00 PM 30. Session CodeTitleSpeaker(s)TimeRoomSPC106A comprehensive strategy to drive business value with SharePoint Naomi Moneypenny Tuesday, March 4, 2014, 9:00 AM-10:15 AMMarcello 4401-4506 SPC107Overcoming barriers to achieve social business success and adoption Sue Hanley Tuesday, March 4, 2014, 5:00 PM-6:15 PM Lando 4204-4306 SPC276Lead the BYOD Revolution: Effectively Manage a Multi-Device & Multi-Generational Workforce Dux Raymond SyTuesday, March 4, 2014, 5:00 PM-6:15 PM Lando 4201-4303 SPC295Cargill: Real-world challenges and value in introducing enterprise social Melanie HohertzTuesday, March 4, 2014, 10:45 AM-12:00 PM Delphino 4001-4102 SPC100Trek Bikes: pedaling past complex collaboration problems in the enterpriseSteve Novoselac Monday, March 03 2014 3:45 PM - 5:00 PM Delphino 4005-4106 SPC311Nationwide: Building a World-Renowned Intranet with SharePoint 2013 and YammerChris Plescia ; James Tsai ; Jeff Schumann ; Matt Huber ; Shawn DomerTuesday, March 04 2014 9:00 AM - 10:15 AMMurano 3204-3306 SPC296Best Buy: The rise of the ninjasa SharePoint 2013 user adoption storyMatthew Ruderman; Sarah HaaseTuesday, March 4, 2014, 3:15 PM-4:30 PM Lando 4204-4306 31. www.yammer.com/itpronetwork Yammer