Beverly Robinson resume
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Transcript of Beverly Robinson resume
Beverly RobinsonConcord, NC
SUMMARY 8+ years as a Benefits Specialist, Customer Service Representative, one-on-one and in a
Call Center setting 6+ years of Patient Registration and Admissions with a strong knowledge of medical
terminology
PROFESSIONAL EXPERIENCEOptum, (United Health Care) 07/2015-05/2016Benefits Specialist
Receive inbound calls from Medicare members Provide information to members about their benefits Provide help with Claims Provide help with Physicians Provide help with Billing Provide help with Referrals and Pre Certifications
KCI / Randstad, Charlotte, NC Healthcare Intake Specialist 07/2014 – 12/2014
Received and reviewed incoming referrals Provided and coordinated referrals between Medicare, physician’s offices and home
health Agencies Furnished appropriate information regarding patient care, insurance coverage and
demographics
GE Capital Retail Bank / Inconma, Charlotte, NC Customer Service Representative 01/2014 – 05/2014
Responded to inbound calls regarding client credit card issues including resolving credit card discrepancies
Authorized credit card sales from various vendors
Convergys, Charlotte, NC Customer Service Representative 05/2012 – 05/2013
Provided explanation of billing information to clients Troubleshot cable box and television issues that affected cable service Successfully upsold cable products on demand
Aon Hewitt / Randstad, Charlotte, NC Health and Benefits Specialist 09/2011 – 04/2012 Process Medical Benefits enrollment
Provided information to employees pertaining to their medical benefits liaison between the customer and the insurance company in regards to claims
American Red Cross, Charlotte, NC
Tele-Recruiter 11/2010 – 09/2011 Conducted outbound calls to customers to recruit for blood donations
Aon Consultants – Winston Salem, NC Benefits Specialist 09/2005 – 07/2008
Processed medical benefits enrollment Provide information pertaining to employees medical benefits
Novant Health-Winston Salem, NC 09/2002-01/2004Registar/Admitting Clerk
Registered patients into the Emergency Room, Hospital, Maternity Ward Input demographic data, initiate insurance billing, verify insurance
EDUCATIONAcademy for Business Careers certification, Hamden, CT Data Entry Certificate