Between Acceptance and Attendance
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Transcript of Between Acceptance and Attendance
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Between Acceptance and Attendance
Jannelle Ruswick, Instruction Coordinator
Introducing the Library to New International Students
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Acceptance
Internet
• Always open• Multi-lingual guides• IM and emails
7-30 days
before
• Weekly in-library orientations• Personal attention• Welcome packets
Week before
• Auditorium speeches• Daily in-library orientations• Resource fairs• All hands on deck!
Classes begin
• More in-library orientations• More resource fairs• Seriously, all hands on deck!
Attendance
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Private PhD-granting institution in Chicago
7,787 students 35% undergrad, 65% grad
STEM+ (Science, Technology, Engineering, Math) Psychology, Business, Law, Architecture
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High ratio of international students 43% international over 100 countries represented
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Make new friends…and keep the old
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Build Relationships
Big 3 Targets International CenterOrientation Committee
Admissions Office
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Know your studentsSurvey, respond, repeat
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Gate and Proxy Counts Where are they coming from? Determine statistical significance Scan all IDs in specific times for two weeks Count all proxy use
Output: Excel file with demographic data, no names or IDs.
Conduct biannually to track changes Spring semester, 2009 and 2011
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Top 3 Countries of Origin
Institute of International Education. (2010). "Top 25 Places of Origin of International Students, 2008/09-2009/10." Open Doors Report on International Educational Exchange. Retrieved from http://www.iie.org/opendoors
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Takeaways Learned as much as we could about libraries in
these three countries. Empirical evidence for outreach
Users and nonusers Can use this to ask for more resources!
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Survey Given to all in-library orientation attendees
every semester Offered online to current students in 2007
iTunes gift card from random drawing Seeking information about previous library
use and current library confusion
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Do you find anything confusing about the library?
“Yes ,,, finding one book is like finding a pin in a haystack, and something I've noticed is that most international students are too shy to ask for help.”
“How the books are sorted, they should be by departments.”
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Do you find anything confusing about the library?
“There is a couple of tables and chairs on the first floor reserved for eating. But frequently I found it occupied by group studiers. Then I have to walk to MTCC to finish lunch or dinner.”
“where is quiet seats”
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Fixes
General How to Find Books LibGuide International Students LibGuide Simplify signs
Not “Intersession Hours” but “Hours for August” Bilingual signs
Designated quiet spaces Makes library feel more like home
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Enhance your online presence
After all, it is the “World” Wide Web
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Provide Online Materials
Learn before arriving Multi-lingual guides are welcoming Get information without having to ask
But if they do ask, they can type at their own pace
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Library.iit.edu/students
Guides placed where current students were looking for them.
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Multilingual Library Virtual Tour
Translated by volunteer students into Chinese, Korean, Spanish and Hindi.
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Bilingual library guides
Online research guides in Chinese On topics they want to know about
Research papers Plagiarism Finding articles
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Reuse and Repurpose
Most content already existed In user-friendly location Inclusive feeling
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Welcome early arriversInternet, air conditioning, long
hours
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Orientation Methods
Big auditorium lecturesLibrary toursLibrary workshopsResource fairsInformal hellos
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Auditorium Orientations
Pros Cons Reach wide audience Surface topics only No promotion
needed Legitimized Advertise other
events
Impersonal Surface topics only One of many lectures
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Library Tours and Workshops
•Textbooks
•Library Catalog
•Reference services
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Make up for the cons
Auditorium Orientation’s cons
Workshop’s pros
Impersonal Surface topics only One of many lectures
Personal In-depth topics Top questions asked
by international students
Interactive with students
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Student Resource Fairs
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Recommendations
Know and consult your international population
Look around your library space and end confusion
Repackage current materials and get them online Make a new content priority list
Prepare your staff for the 30 day triathlon Do it all with a smile
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Questions?
Jannelle [email protected]
http://library.iit.edu/students
Yi Han, [email protected] and Outreach Fair Exhibit Hall3-5pm Today!