Better, Faster, Cheaper State Government · 2018. 4. 14. · the GOMB team are working closely with...

1© 2014 TOCICO. All rights reserved.

TOCICO 2014 Conference

Better, Faster, Cheaper State Government

Presented By: Kristen Cox, Executive DirectorUtah Governor’s Office of Management and Budget

Date: June 9, 2014



Basic Conflict



Demand vs. Supply

It doesn’t matter how many resources you have …

If you don’t know how to use them, it will never be enough.



Unstable Foundations



The Blue Print



What we are about

Utah Governor’s Office of Management and Budget



Are we maximizing our capacity?



Can we accelerate?

Work Time Work Time Work Time



Are critical processes mistake proof?



What we believe



Biggest constraint?



Diagnose



Ask the right questions



Picasso’s “The Bull” Lithograph



Set measurable goals and targets

Use thinking and analysis tools

Create your strategy

Create your organization

Engage staff and customers

Synchronize policy and projects

Stay focused

Framework and Objective



Strategies and Tactics

Best ManagedState in the Nation

Best ManagedState in the Nation

Create a high performing

organization

Create a high performing

organization

Launch and refine operational excellence framework

Launch and refine operational excellence framework

Develop statewide performance

management system

Develop statewide performance

management systemAlign budget

process Align budget

process Solidify POOGISolidify POOGI



Governor’s Office of Management and Budget

CFO / COOCFO / COO

Budget Budget Operational ExcellenceOperational Excellence

Performance MeasurementPerformance Measurement



What SUCCESS is not

• Reorganization • IT/Automation• Employee training• Budget requests



SUCCESS Roadmap

• Identify major “systems”• Develop performance measures • Map system • Complete gap analysis • Identify simple improvements • Manage portfolio



Work Environments

• Distribution/Inventory• Marketing/Outreach• People• Processing• Project • Regulatory• Resource Management

Total Major Systems

379

35242610

114



Governor’s Priorities



Performance Measures

Operational

Strategic

Longitudinal



Strategic Performance Measures

Quality (better)

Operating Expense (Cheaper)

Throughput (faster) “The improvement ratio”



System Map - TOS



Is our system in balance?

VS

System in balance System out of balance

Services Needed

Services Provided

BufferBacklog or Waiting List

Services Needed

Services Provided



Connecting Budget and Operations

Operations Budget



Challenges

Architects vs. BuildersCompliance vs. PerformanceToo much data, too little data FocusTransfer of knowledge



Questions?

gomb.utah.gov



The Presenter

Kristen Cox, Executive DirectorGovernor’s Office of Management and BudgetUtah Governor Gary R. Herbert appointed Kristen as the Executive Director, Governor’s Office of Management and Budget (GOMB) in August 2012. In making the announcement, the Governor praised her accomplishments: “Kristen’s paradigm of constant improvement stands out. She has demonstrated impressive leadership and vision at the helm of one of Utah’s largest agencies…That is exactly the approach I want as we work with agency heads to streamline operations and ramp up performance management.” A champion of continuous process improvement, Kristen has designated Theory of Constraints (TOC) and her SUCCESS Framework as the guiding process improvement tool for Utah state government. By integrating operational excellence with the state’s management and budgeting practices, Kris and the GOMB team are working closely with all Cabinet agencies to achieve at least a 25% improvement to state government operations by January 2017 by focusing on quality, capacity, and cost. A cornerstone of this initiative is a focus on evidence-based practices and data-driven decision making.

[email protected]

Better, Faster, Cheaper State Government · 2018. 4. 14. · the GOMB team are working closely with...

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