Best Ways to Adapt and Apply the Critical Incident Technique · Best Ways to Adapt and Apply the...

9
Headquarters: 66 Canal Center Plaza, Suite 700, Alexandria, VA 22314-1578 | Phone: 703.549.3611 | www.humrro.org Best Ways to Adapt and Apply the Critical Incident Technique Presenters : Lance Anderson, HumRRO, Chair Dana Dunleavy, AAMC, Panelist Taylor Sparks Sullivan, HumRRO, Panelist John Ford, Merit Systems Protection Board, Panelist

Transcript of Best Ways to Adapt and Apply the Critical Incident Technique · Best Ways to Adapt and Apply the...

Page 1: Best Ways to Adapt and Apply the Critical Incident Technique · Best Ways to Adapt and Apply the Critical Incident Technique Presenters : Lance Anderson, HumRRO, Chair Dana Dunleavy,

Headquarters: 66 Canal Center Plaza, Suite 700, Alexandria, VA 22314-1578 | Phone: 703.549.3611 | www.humrro.org

Best Ways to Adapt and Apply the Critical Incident Technique

Presenters : Lance Anderson, HumRRO, ChairDana Dunleavy, AAMC, PanelistTaylor Sparks Sullivan, HumRRO, PanelistJohn Ford, Merit Systems Protection Board, Panelist

Page 2: Best Ways to Adapt and Apply the Critical Incident Technique · Best Ways to Adapt and Apply the Critical Incident Technique Presenters : Lance Anderson, HumRRO, Chair Dana Dunleavy,

Our Panel

● Dana Dunleavy, PhD, Director of Selection Research, AAMC● Taylor Sparks Sullivan, PhD, Senior Research Scientist at

HumRRO● John Ford, PhD, Senior Research Psychologist at US Merit

Systems Protection Board● You!

Thanks Dr Deb Whetzel for taking notes!

2

Page 3: Best Ways to Adapt and Apply the Critical Incident Technique · Best Ways to Adapt and Apply the Critical Incident Technique Presenters : Lance Anderson, HumRRO, Chair Dana Dunleavy,

Definition

[A] set of procedures for collecting …observations of …behavior … [structured to support] solving…problems and developing …psychological principles. [An] incident is …any specifiable…activity…sufficiently complete…to permit inferences … about the person performing the act.

Structure● STAR● ABC

3

Page 4: Best Ways to Adapt and Apply the Critical Incident Technique · Best Ways to Adapt and Apply the Critical Incident Technique Presenters : Lance Anderson, HumRRO, Chair Dana Dunleavy,

What have been some of the best uses of the CIT?

Page 5: Best Ways to Adapt and Apply the Critical Incident Technique · Best Ways to Adapt and Apply the Critical Incident Technique Presenters : Lance Anderson, HumRRO, Chair Dana Dunleavy,

What are some innovations in collecting CIT data?

Page 6: Best Ways to Adapt and Apply the Critical Incident Technique · Best Ways to Adapt and Apply the Critical Incident Technique Presenters : Lance Anderson, HumRRO, Chair Dana Dunleavy,

Are there naturally-occurring critical incident descriptions?

Page 7: Best Ways to Adapt and Apply the Critical Incident Technique · Best Ways to Adapt and Apply the Critical Incident Technique Presenters : Lance Anderson, HumRRO, Chair Dana Dunleavy,

When is the use of the CIT difficult?

Page 8: Best Ways to Adapt and Apply the Critical Incident Technique · Best Ways to Adapt and Apply the Critical Incident Technique Presenters : Lance Anderson, HumRRO, Chair Dana Dunleavy,

Pitfalls and Ways to Avoid or Address them?

Pitfall Ways to Avoid or Address

Page 9: Best Ways to Adapt and Apply the Critical Incident Technique · Best Ways to Adapt and Apply the Critical Incident Technique Presenters : Lance Anderson, HumRRO, Chair Dana Dunleavy,

Pitfalls and Ways to Avoid or Address them (Continued)?

Pitfall Ways to Avoid or Address


{ Setting in ‘Jekyll and Hyde’. Characterisation Setting A Key Incident Narrative Technique (Legal Case, Letters) Symbolism Atmosphere Dialogue.

{ Setting in ‘Jekyll and Hyde’. Characterisation Setting A Key Incident Narrative Technique (Legal Case, Letters) Symbolism Atmosphere Dialogue.

Psychological Bulletin critical incident technique consists of a set of procedures for collecting direct ... and anecdotal records. The critical incident technique as such, ...

Psychological Bulletin critical incident technique consists of a set of procedures for collecting direct ... and anecdotal records. The critical incident technique as such, ...

The Critical Incident Technique in Service Research articles/Critical Incident... · The Critical Incident Technique in Service Research ... (or marketing-related) literature. A review

The Critical Incident Technique in Service Research articles/Critical Incident... · The Critical Incident Technique in Service Research ... (or marketing-related) literature. A review

To Adapt or Not to Adapt in Web Localization

To Adapt or Not to Adapt in Web Localization

ii - AHCA/NCAL · ii Acknowledgements ... for their use of grant‐funded resources to adapt and expand the Hospital Incident Command System materials for the ... management system

ii - AHCA/NCAL · ii Acknowledgements ... for their use of grant‐funded resources to adapt and expand the Hospital Incident Command System materials for the ... management system

Incident Command and Incident Management Overview … · Incident Command and Incident Management ... National Incident Management System Command and ... Resource Management 8.

Incident Command and Incident Management Overview … · Incident Command and Incident Management ... National Incident Management System Command and ... Resource Management 8.

BUILDER - ADAPT Software Help - 16 ADAPT MODELER EXAMPLES EX - 17 ADAPT MODELER EXAMPLES EX - 18 ADAPT MODELER EXAMPLES This Page Left Intentionally BLANK EX - 19 ADAPT MODELER EXAMPLES

BUILDER - ADAPT Software Help - 16 ADAPT MODELER EXAMPLES EX - 17 ADAPT MODELER EXAMPLES EX - 18 ADAPT MODELER EXAMPLES This Page Left Intentionally BLANK EX - 19 ADAPT MODELER EXAMPLES

Cementation #1 Shaft Incident July 6th 2011. 2 Incident overview Incident Timeline Incident Causation Recommendations Cementation #1 Shaft Incident.

Cementation #1 Shaft Incident July 6th 2011. 2 Incident overview Incident Timeline Incident Causation Recommendations Cementation #1 Shaft Incident.

An Advanced Spectroscopic Technique Convenient to Adapt to

An Advanced Spectroscopic Technique Convenient to Adapt to

VMRay Technology Whitepaper Technology Whitepaper ... hooking requires instrumentation of the analysis environment ... but then must adapt themselves to the next anti-analysis technique.

VMRay Technology Whitepaper Technology Whitepaper ... hooking requires instrumentation of the analysis environment ... but then must adapt themselves to the next anti-analysis technique.

€¦ · Cat - 1st Incident Dog - 1st Incident Dog - 2nd Incident Dog - 3rd Incident Redemption No Current License Cat - 1st Incident Dog - 1st Incident Dog - 2nd Incident Dog - 3rd

€¦ · Cat - 1st Incident Dog - 1st Incident Dog - 2nd Incident Dog - 3rd Incident Redemption No Current License Cat - 1st Incident Dog - 1st Incident Dog - 2nd Incident Dog - 3rd

The Critical Incident Technique in Service Researchhome.ubalt.edu/tmitch/651/PDF articles/Critical Incident Job... · The Critical Incident Technique in Service Research Dwayne D.

The Critical Incident Technique in Service Researchhome.ubalt.edu/tmitch/651/PDF articles/Critical Incident Job... · The Critical Incident Technique in Service Research Dwayne D.

The world’s libraries. Connected. Qualitative Inquiry in Social and Cultural Contexts The Critical Incident Technique CoLIS, Copenhagen, Denmark August.

The world’s libraries. Connected. Qualitative Inquiry in Social and Cultural Contexts The Critical Incident Technique CoLIS, Copenhagen, Denmark August.

Ç ç Interactive Training Manual Adapt a virtually paperless technique for your office manual and other reference sources for employees.

Ç ç Interactive Training Manual Adapt a virtually paperless technique for your office manual and other reference sources for employees.

Eclevia- Ask-a-Librarian is online: a critical incident technique analysis of librarians' perceptions of quality chat reference

Eclevia- Ask-a-Librarian is online: a critical incident technique analysis of librarians' perceptions of quality chat reference

A Systematic Method for Performing an Ergonomic Incident ... Brodie - Ergonomic Incident... · 9 HeaderEvidence – Work Method • How does the process or technique influence how

A Systematic Method for Performing an Ergonomic Incident ... Brodie - Ergonomic Incident... · 9 HeaderEvidence – Work Method • How does the process or technique influence how

Incident Recall Technique

Incident Recall Technique

ADAPT-Builder 2018 User Manual...1 Overview of ADAPT-Builder Platform..... 16 1.1 ADAPT Builder 2018 .....16 1.1.1 ADAPT 1.1.2 ADAPT-Edge .....18 1.1.3 ADAPT-Floor Pro .....19 1.1.4

ADAPT-Builder 2018 User Manual...1 Overview of ADAPT-Builder Platform..... 16 1.1 ADAPT Builder 2018 .....16 1.1.1 ADAPT 1.1.2 ADAPT-Edge .....18 1.1.3 ADAPT-Floor Pro .....19 1.1.4

Using the Critical Incident Technique (CIT) to Explore How ......Using the Critical Incident Technique (CIT) of social work values and ethics is often ill-defined and misinterpreted.

Using the Critical Incident Technique (CIT) to Explore How ......Using the Critical Incident Technique (CIT) of social work values and ethics is often ill-defined and misinterpreted.

Continuous Improvement Toolkit · Roadmaps Focus groups QFD Graphical Analysis Probability Distributions Lateral ThinkingCritical Incident Technique Hypothesis Testing OEE Pull Systems

Continuous Improvement Toolkit · Roadmaps Focus groups QFD Graphical Analysis Probability Distributions Lateral ThinkingCritical Incident Technique Hypothesis Testing OEE Pull Systems