Best Tools to Develop Soft Skills in Scrum\Agile Development Teams
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Transcript of Best Tools to Develop Soft Skills in Scrum\Agile Development Teams
www.luxoft.com
Best Tools for Developing Soft Skills in
Agile Teams
Luxoft Agile Practice Webinar
By Vyacheslav Moskalenko
12 Feb 2016
www.luxoft.com
Introduction
Slava Moskalenko
Agile Coach at Luxoft
Professional Scrum Trainer at scrum.org
https://ua.linkedin.com/in/slavamoskalenko
www.luxoft.com
Session Plan
What am I looking for?
What are the key soft skills in agile teams?
How to train soft skills and who is accountable for that?
What are the tools we can use for improving our soft skills?
Materials for further reading and watching
ICAgile session attendance code
Q/A
www.luxoft.com
Best Ever Agile Team
HAPPY FACES
MANY LAUGHS
GOOD APPEARANCE
POLITE INTERACTIONS
I’m still looking for such a team. But it hearts me as I see it
unrealistic
COMPLETE HARMONY
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Another Picture of the Team Meeting
CONCERNED FACES
SERIOUS FACIAL EXPRESSION
ORDINARY APPEARANCE
DISORIENTED
Meeting With One of The Best Agile Coaches in IT community
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My Eyes Were Opened
War
Contest
Fortification
Productive Dissent
Complete Harmony NOT AGILE
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This Team Might Be Completely Dysfunctional
I disagree … BUT
… they are so
HAPPY
I think I have
great negotiation
skills
I want this
meeting to finish
sooner
I have a couple of
good ideas, but don’t
want to create a buzz Are you still looking for such a team. This might be a big FAKE
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What Is Preferred Team Picture?
War
Contest
Fortification
Productive Dissent
Complete Harmony
THIS IS AGILE
TEAM
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Avoid Counter-Productive Conflict
War
Contest
Fortification
Productive Dissent
Complete Harmony
STILL AGILE,
BUT …
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Soft Skills For Agile Team
War
Contest
Fortification
Productive Dissent
Complete Harmony Presentation Skills
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Feedback Skills Should Be COIN
Connect to: team agreements, values & goals
Observations: some facts of what is good or wrong
Impact: on work results, myself, team spirit
Next Steps: suggestions and agreements
I remember that we as a team
agreed to keep our builds green
In the morning I found that the
build is broken and the last
commit was yours
Our team is wasted couple of
hours in the morning to fix it
Shall we meet once again and
review our agreements?
www.luxoft.com
What if COIN Only Observation and Next Steps ???
In the morning I
found that the
build is broken by
your commit
Can you fix that?
It is not my fault.
She just cannot
understand how
much pain I had
in my back
yesterday
War
Contest
Fortification
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What if COIN Only Connection???
Just for your
information. The
build is RED
AND… ???
WTF ???
War
Contest
Fortification
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What if COIN Only Impact ???
I feel
disappointed
because of failed
build
And I feel great
you are
disappointed
today. HAHAHA
War
Contest
Fortification
www.luxoft.com
COIN should be COIN???
I feel
disappointed
because of failed
build
And I feel great
you are
disappointed
today. HAHAHA
War
Contest
Fortification
www.luxoft.com
COIN Should Be COIN
I remember that we as a team
agreed to keep our builds green
In the morning I found that the
build is broken and the last
commit was yours
Our team is wasted couple of
hours in the morning to fix it
Shall we meet once again and
review our agreements?
No need to review it. My
fault, and next time I’ll be
more careful
War
Contest Fortification
Productive Dissent Complete Harmony
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Responsibility Skills Should Be Intentional
Christopher Avery
Awareness
Intention
Confrontation
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Responsibility Was Born in Confrontation
In the morning I
found that the
build is broken
What we can do
about that?
It is not my fault.
Peter did the
latest commit?
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From BLAME to JUSTIFICATION
What else we
can to make our
process more
reliable so that
we are less
depending on
people’s factor
Probably we
don’t pay enough
attention to
educate people
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From JUSTIFICATION to SHAME
How can we fix
that?
If I would have
more time I were
put more efforts
to monitor our
build status
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From SHAME to OBLIGATION
How can I help
you in that?
No, no. No
worries, I will put
that under my
control.
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From OBLIGATION to RESPONSIBILITY
I think that you
don’t have
enough capacity
to control that
alone
I think we have
to discuss it with
all the team
members and
create more
reliable process
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From RESPONSIBILITY to HABIT
I see that the
build is green
most of the times
Yes, it is not
ideal, but we
have regular CI
catch-ups and
improving our
process.
Three weeks after
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Many Presentation Techniques Implies Whiteboard
Mind Maps Cause And Effect Analysis
Causal Exploration
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Information Radiator
Is large and easily visible to the
casual, interested observer
Is understood at a glance
Changes periodically, so that it is
worth visiting
Is easily kept up to date
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Questions?
War
Contest
Fortification
Productive Dissent
Complete Harmony Presentation Skills
www.luxoft.com
Recommended Materials
COIN FEEDBACK - http://everydayfeedback.com/2011/01/easy-method-for-giving-feedback-
%E2%80%9Ccoin%E2%80%9D/
www.luxoft.com
Available Trainings and Workshops of Luxoft Agile Practice
ICAgile Certified Professional - Agile Fundamentals https://icagile.com/icagile-certified-professional
ICAgile Certified Professional - Business Value Analysis https://icagile.com/icp-business-value-analysis
ICAgile Certified Professional - Agile Team Facilitation https://icagile.com/icp-agile-team-facilitation
Professional Scrum Master https://www.scrum.org/Courses/Professional-Scrum-Master
Management 3.0 https://management30.com/events/two-day-course/
Custom Workshops:
• Coaching and self-coaching;
• Agile project management;
• Agile project metrics;
• Motivation models;
• Feedback gathering;
• etc.
www.luxoft.com
Way Forward – ICAgile Certified Professional
ICAgile Certified Professional – Agile Fundamentals
Details - https://icagile.com/icagile-certified-professional
Registration
For Luxoft employees
https://inthr.luxoft.com/IntHRWebApp/aspx_PTC/CreateRequestInternal.aspx?Course=SDP-031
For non-Luxoft – http://www.luxoft.com/agile/icagile-certified-professional-icp/#request
www.luxoft.com
More Information
http://www.luxoft.com/agile
http://blog.luxoft.com/agile
https://sentinel2.luxoft.com/sen/wiki/display/AGLP/About+Us (Luxoft employees only)
http://www.luxoft.com/agile-lean-webinars-schedule
My personal contacts:
https://ua.linkedin.com/in/slavamoskalenko
www.luxoft.com
Next Events
24.02.2016 15-16 MSK Svetlana Mukhina Как мотивировать себя и свою
командуhttps://attendee.gotowebinar.com/register/3806615180786336769
04.03.2016 14-15 MSK Slava Moskalenko Managing Communication Barriers in
Geographically Dispersed Teams
18.03.2016 15-16 MSK Svetlana Mukhina Team Coaching