Supporting A Development Office: Have You Got What It Takes?
Best Supporting Role: Social Care takes Center Stage
description
Transcript of Best Supporting Role: Social Care takes Center Stage
![Page 1: Best Supporting Role: Social Care takes Center Stage](https://reader034.fdocuments.in/reader034/viewer/2022042613/5470361baf7959b61a8b465c/html5/thumbnails/1.jpg)
Best Supporting Role: Social Care takes Center Stage
Spredfast #SFSummit
![Page 2: Best Supporting Role: Social Care takes Center Stage](https://reader034.fdocuments.in/reader034/viewer/2022042613/5470361baf7959b61a8b465c/html5/thumbnails/2.jpg)
Spredfast #SFSummit
Social Care, #InaHya!World Dan Moriarty @iamdanmoriarty
![Page 3: Best Supporting Role: Social Care takes Center Stage](https://reader034.fdocuments.in/reader034/viewer/2022042613/5470361baf7959b61a8b465c/html5/thumbnails/3.jpg)
A couple of things you probably don’t know…
Spredfast #SFSummit
1. Branded House vs. House of Brands
2. Care (Our differentiator)
![Page 4: Best Supporting Role: Social Care takes Center Stage](https://reader034.fdocuments.in/reader034/viewer/2022042613/5470361baf7959b61a8b465c/html5/thumbnails/4.jpg)
Our Brands live at the intersection of our marketing, our employees & our guests.
Spredfast #SFSummit
![Page 5: Best Supporting Role: Social Care takes Center Stage](https://reader034.fdocuments.in/reader034/viewer/2022042613/5470361baf7959b61a8b465c/html5/thumbnails/5.jpg)
…and are nothing more than the sum of our collective experiences.
Spredfast #SFSummit
![Page 6: Best Supporting Role: Social Care takes Center Stage](https://reader034.fdocuments.in/reader034/viewer/2022042613/5470361baf7959b61a8b465c/html5/thumbnails/6.jpg)
Spredfast #sfSummit
We don’t need to be passengers here. Guests are sharing moments & we can impact their experiences in magical ways.
Spredfast #SFSummit
![Page 7: Best Supporting Role: Social Care takes Center Stage](https://reader034.fdocuments.in/reader034/viewer/2022042613/5470361baf7959b61a8b465c/html5/thumbnails/7.jpg)
It’s not all about social media. It’s about being a more social business.
Spredfast #SFSummit
![Page 8: Best Supporting Role: Social Care takes Center Stage](https://reader034.fdocuments.in/reader034/viewer/2022042613/5470361baf7959b61a8b465c/html5/thumbnails/8.jpg)
…and so we created ‘The Control Room’
Spredfast #SFSummit
![Page 9: Best Supporting Role: Social Care takes Center Stage](https://reader034.fdocuments.in/reader034/viewer/2022042613/5470361baf7959b61a8b465c/html5/thumbnails/9.jpg)
We’re rather good at it (/humble brag)
Spredfast #SFSummit
![Page 10: Best Supporting Role: Social Care takes Center Stage](https://reader034.fdocuments.in/reader034/viewer/2022042613/5470361baf7959b61a8b465c/html5/thumbnails/10.jpg)
5 things I’d like to have known before we started this effort…
Spredfast #SFSummit
![Page 11: Best Supporting Role: Social Care takes Center Stage](https://reader034.fdocuments.in/reader034/viewer/2022042613/5470361baf7959b61a8b465c/html5/thumbnails/11.jpg)
1. Nothing matters more than the people behind it
Spredfast #SFSummit
![Page 12: Best Supporting Role: Social Care takes Center Stage](https://reader034.fdocuments.in/reader034/viewer/2022042613/5470361baf7959b61a8b465c/html5/thumbnails/12.jpg)
2. You need to invest in new methods of training these people
Spredfast #SFSummit
![Page 13: Best Supporting Role: Social Care takes Center Stage](https://reader034.fdocuments.in/reader034/viewer/2022042613/5470361baf7959b61a8b465c/html5/thumbnails/13.jpg)
3. Picking the right technology partner is absolutely crucial
Spredfast #SFSummit
![Page 14: Best Supporting Role: Social Care takes Center Stage](https://reader034.fdocuments.in/reader034/viewer/2022042613/5470361baf7959b61a8b465c/html5/thumbnails/14.jpg)
4. Connection & Education with Operations team makes or breaks the effort
Spredfast #SFSummit
![Page 15: Best Supporting Role: Social Care takes Center Stage](https://reader034.fdocuments.in/reader034/viewer/2022042613/5470361baf7959b61a8b465c/html5/thumbnails/15.jpg)
5. There’s no such thing as a beta test here // There’s no going back
Spredfast #SFSummit
![Page 16: Best Supporting Role: Social Care takes Center Stage](https://reader034.fdocuments.in/reader034/viewer/2022042613/5470361baf7959b61a8b465c/html5/thumbnails/16.jpg)
…and possibly the coolest thing is that…
Spredfast #SFSummit
![Page 17: Best Supporting Role: Social Care takes Center Stage](https://reader034.fdocuments.in/reader034/viewer/2022042613/5470361baf7959b61a8b465c/html5/thumbnails/17.jpg)
There’s no argument about ROI.
Spredfast #SFSummit