Project Management & Successful Implementation

Best Practices

2

• Most organizations do not realize the importance

of the implementation process

• A successful implementation can determine:

• The effectiveness of a system

• How soon the enterprise will see a ROI

• Key to successfully implementing a WFM system

is to understand the business.

The Implementation Process

3

• Look for solutions that are designed to

• Shorten implementation cycles

• Deliver high end user adoption rates

• Focus on optimizing business processes

• Build on proven best practices

• Achieve the greatest ROI as quickly as possible

Choosing Your Solution

4

• How to Ensure a Successful Implementation and

Greatest ROI:

• Planning

• Design

• Building

• Testing

• Deployment

Implementation Methodology

5

• Project initiation, introducing the project team,

preparing the design

• Brings alignment and provides clarity on overall

project goals and success criteria

• Prepares customer to effectively participate in

project

Planning

6

• Focused on optimizing customer’s business

processes

• Designing workflow, designing configuration,

determining training strategy, determine testing

strategy, solution acceptance and final planning

Design

7

• Installing hardware and software, finalizing the test

plan, unit testing, customer training, testing and

preparation

• Have experienced and accredited system

consultants

• Implementation directly related to ROI Efficiency is

key

Building

8

• Integration testing and parallel testing

• Testing should be supported by test cases developed

during the design phase

• Ensures that by the time parallel testing is

conducted, the system performs as expected

Testing

9

• Deployment strategy executed to move into

production environment

• Once live, customer care professionals introduced

for ongoing support

Deployment

10

• When adopting a new system, training is critical

• Analyze existing processes and roles to create

specific role training

• Different training programs for different areas of

company depending on end user

Post-Implementation

11

• WFM solutions are not one size fits all

• Solutions needs to be specific for organizational

needs

• Chose vendor who can quickly and efficiently

implement technology in a way that best suits your

company and optimizes the value of the dollars

invested.

Summary

Visit www.synerionwfm.com for more information

on Time & Attendance and Workforce Management

solutions! Thank You!