Best Practices of APEPDCL, Vishakhapattanam

Best Practices of APEPDCL, Vishakhapattanam

Summary of Findings by MP Discom Officials

13.06.2016 to 15.06.2016

This report summarizes the findings of the best practices of APEPDCL, Vishakhapattanam as observed by a team of MP Discom officials during their field visit to APEPDCL.


2 MPPMCL, East Discom, Central Discom, West Discom

INDEX

Sr.No. Particulars Page No. 1 Preamble 2

2 Brief about AP Discom 2

3 Business Economics of APPDCL FY 2013-14 & 2014-15 3

4 Organisation Structure & Employees Population 3

5 Staffing Pattern & Sanctioned Strength of Employees 4

6 Key Achievements claimed by APEPDCL 4

7 Program of Four Day Visit of MP Discom Officials 5

8 Observations & Key Learning from APEPDCL 7

9 Technical Loss Reduction 7

10 Commercial Loss reduction 9

11 Metering, Billing & Collection Methods 10

12 IT initiatives: IT Enabled Operations in Power Distribution 12

13 Electrification of Households: DDUGJY 15

14 Procedure for Release of New Service Connection 16

15 Energy Conservation measures 16

16 Material Procurement Policy 17

17 Transparency in System 22

18 Way Forward 22

19 Snap Shots : Photographic View of Best Practices / Infrastructure 23

Team Members:

i. Dr. Murhari S.Kele, Director (Technical), MPPaKVVCL, Indore.

ii. Dr. Gurdeep Khanooja, Add. General Manager, MPPMCL, Bhopal

iii. Mr.V.K.S. Parihar, Dy. General Manager, MPPMCL, Bhopal

iv. Mr.Imran Khan, Executive Engineer, MPPuKVVCL, Jabalpur.



Report on Visit of MP Discom Officials to APEPDCL, Visakhapatnam

1. Preamble:

Madhya Pradesh Power Distribution Companies are always taking initiatives in implementing

new & advance technologies. Discoms are also eager to adopt best practices of any best

distribution utilities in India as well as from abroad. During various report & news it was

understand that, Andhra Pradesh Eastern Power Distribution Company Limited (APEPDCL) has

claimed astonishing AT&C loss reduction up to 5.48% which is unbelievable. Also claimed paper

less power distribution public utility. Principal Secretary (Govt. of MP), Chairman & MD of MP

Power Management Company Ltd & Managing Directors of all three Discoms has decided to

send the team of officials to visit the AP Discom & study the best practices adopted by APEPDCL.

Team of following officials has visited the APEPDCL during the period of 13.06.2016 to

16.06.2016

i. Dr. Murhari S.Kele, Director (Technical), MPPaKVVCL, Indore.

ii. Dr. Gurdeep Khanooja, Add. General Manager, MPPMCL, Bhopal

iii. Mr.V.K.S. Parihar, Dy. General Manager, MPPMCL, Bhopal

iv. Mr.Imran Khan, Executive Engineer, MPPuKVVCL, Jabalpur.

2. Brief about AP Discom:

Andhra Pradesh Eastern Power Distribution Company Limited (APEPDCL) was formed on the

31st of March, 2000 having its HQ at Visakhapatnam, to serve as a Distribution Company. It is

the leading Indian power utility spread across five districts in the southern state of Andhra

Pradesh. It has always been a pioneer in delivering technology centric customer care services to

its customers. EPDCL has the lowest AT&C losses and one of the best in terms of operational

efficiency.

APEPDCL is responsible for undertaking distribution and bulk supply of power in the five

operation circles of Srikakulam, Visakhapatnam, Vizianagaram, East and West Godavari districts

and 20 Divisions of Coastal Andhra Pradesh. APEPDCL supplies power to over 53.42 Lakh

consumers belonging to different categories through a network consisting of 722 Sub-stations of



33 KV level, 2972 feeders of 11 KV level and more than 1,62,975 distribution transformers of

different levels. The Corporate Office and Headquarter of APEPDCL is situated at

Visakhapatnam. Administrative set up is 5 circle offices, 20 Divisions, 79 Sub divisions & 307

section offices.

3. Business Economics of APPDCL FY 2013-14 & 2014-15

Particulars Cost Vs Revenue in % age Actual Figures in Crs

2014-15 2013-14 2014-15 2013-14

Revenue from sale of power 85 91 6742.41 5778.96

Miscellaneous Revenue 4 5 342.84 316.85

Subsidies 11 4 875.46 254.86

Total Revenue 100 100 7960.71 6350.67

Power purchase –others 79 85 6835.23 5493.77

Employees Cost 11 7 971.61 482.60

Finance Costs 4 2 326.44 159.34

Other expenses 2 0 159.85 0

Administrative & General expenses 1 1 70.58 56.35

R&M expenses 1 1 66.82 70.47

Depreciation & Amortization Expenses 3 3 252.42 223.97

Total Expenditure 100 100 8682.95 6846.50

Surplus /(Deficit ) (722.24) (135.83)



4. Organisation Structure & Employees Population:

5. Staffing Pattern & Sanctioned Strength of Employees:

Sr.No. Name of Post Sanctioned Filled Vacant

1 Regular Employees of APEPDCL

I Top Management Executives 3 3 0

Ii Engineering Executives (Above AE) 832 804 28

Iii Engineering (Non Executives) Diploma Holders 455 401 54

Iv Non Technical Executives 114 105 9

V Non Technical Non executives 2557 1830 727

Vi Vigilance Department 50 47 3

Vii O&M Staff (Technicians) 6245 4670 2396



Sub Total A Total Departmental Staff 10256 7860 2396

2 Outsourcing Staff

I Outsourcing Staff (Senior Position) 11 8 3

Ii Outsourcing Non Technical executive 4 3 1

Sub total B Total Outsourcing Staff 15 11 4

3 Total (Regular + Outsourcing) 10271 7871 2400

6. Key Achievements claimed by APEPDCL are as follows:

i. The company claimed an achievement of AT&C losses of 5.48 % in 2015-16 as against 6.32%

during previous year (2014-15). This is the lowest in APEPDCL history & reduced gradually from

17.91 % in 2000-01, thereafter it was reduced to 12.95 % in 2005-06. It is Lowest T&D loss in 48

Discoms in India.

ii. The Company achieved Metered Sales of 81.67 % in 2015-16 which was increased gradually

from67.06 in 2004-05

iii. Company has installed HVDS, 5 Star rated transformers for 1.68 lakh Agri.pump sets out of 2.07

lakh pumps. During this year HVDS system for more than 1200 Nos. smaller capacity DTRs have

been erected for conversion of 2000 Nos. pump sets into HVDS.

iv. APEPDCL has implemented RAPDRP in 29 towns with AMR on feeders, DTRs, ring fencing of

towns & GPS survey of all consumers.

v. First paperless public sector unit in power sector. The e-office was launched on August 14, 2015

in corporate office. Thereafter from November 30, 2015, all five circles of APEPDCL become e-

office & entire network is connected with corporate office.

vi. Smart metering project is being implemented for 2000 meters.

vii. Transparency level is very high due to use of extensive IT applications, so overall efficiency &

quality of work is also improved.

7. Four Day Visit of MP Discom Officials:

7.1 Program of Day-1: Field Visit of two Outdoor Substation & Division Offices

On first day of visit, Meeting with Mr.Sheshu Kumar, Director (Operation) was arranged at his

office at 2.00 pm. He has provided brief information about general set up & description of

APEPCL and planned for site visits. On same day we have visited Ananpuram S/S coming under

jurisdiction of Zone –III Division of Vishakhapatnam. That S/S consists of 7 nos. 11 KV feeders of

rural areas. Each feeder having length less than 20 Km with loading within range of 80 A to 100

Amp. Sub Station operators are on contracts basis. Forty five (45) villages are supplied by

Ananpuram Sub Station. Office was also located in same premises, its set up is of 01 No. A.E., 01



No. J.E., 02 Nos. Line Inspector & 08 to 12 Nos. Line staff. Ananpuram A.E. Sub Dn is controlling

3 Nos. Sub Station of area consists of 86 villages. They are using Group Wise billing in 2 groups.

In group -1 calling as group M-1 in which billing done from 1st to 10th of each month and in

group -2 billing is done from date 20th to 30th each month. The A.E. Office dealing with 86,000

consumers.

Again we have visited to another substation Madhuwara urban S/s and office of Divisional

Engineer Zone – III. Madhuwara S/S consists of 2 Power T/F, 1x8MVA +1x5MVA. Sub-station fed

by 33KV Ananpuram to Madhuwara feeder having length of 8.1Km. Substation is having 7 Nos.

feeders name as Navodaya, Murkaraslara, Pepsi, Kumbari, Madhuwara, GopsRamgrampallam in

which Navodaya feeder is highest loaded feeder having load 75 Amp with 12Km of length line.

7.2 Program of Day-2:- Visit of Indoor Substation/ HT Consumer Metering/HoD meeting /

Call center /CCC visit & Smart metering Project

On second day Director (Operation) organized meeting of all HoD of various departments.

Before meeting, i.e. early in the morning, we have visited one indoor substation & one HT

consumer. Indoor substation at R.K.beach. is constructed only 500sqft space. This S/S is having

two power transformers which consist of 1x5MVA + 1x8MVA capacity from which 5Nos. 11KV

feeders are emanated named 11KVNourouzi, 11KV Varunbeach, 11KV Ladies Hostel. 11KV

Buddarakuna. Power X-mers are installed at ground floor & control panels are installed at first

floor of same building. This design we also can be used in urban area where space is issue.

Thereafter one HT connection of commercial mall is visited. It was indoor type HT connection

were 2Nos. of 11/.4KV, 1500KVA DTR installed in indoor type in 20x30sqft area. All HT metering

cubicle & meter with protection breaker equipments was in closed room.

During meeting, HoD of various departments, have delivered presentations on various subjects

like T&D loss reduction, IT initiatives, DDUGJY implementation, Procurement policy, Open

access, Tariff issues, Organisation structure & employees, Solar Ag.pumps etc. APEPDCL did

tremendous job in IT section, now they are running the whole organization with paperless e-

work.

In afternoon session, we have visited Call Centre where all fuse call complaints are registered.

Daily 400-500 complaints are registered. Thereafter also visited centralized call center. CCC

receives complaints of all types of consumers related complaints through IVRS System Any



consumer can register their complaints through toll free No. 1912. This is out source call center

work 24x7 Hrs. Customer service center is out source activity run by Phoenix solution. This

service center use to register NSC application in area of EPDCS. There are 2 type of customer

service center. One is stage -1 CSC and Stage 2 CSE. Nine nos. of stage one CSC are run in the

area of APEPDL. These are centrally control service centre which are mainly working for on line

registration of NSC. Stage 2 CSC is run under the jurisdiction of AE to locally register on line NSC.

There are 69 Nos. of stage 2 service centre run in area of APEPDCL.

Thereafter visited smart meter pilot project which is being funded by USAID. It was for 64

meters installed at one building. Work is not completed yet & it is in progress. Total project is for

2000 meters.

7.3 Program of Day-3: Visit of Village for DDUGJY & Bharat Net Project

On third day we decided to visit rural area of Discom. They have arranged a visit of village where

work of DDUGJY is completed. That village was 135 kM from Visakhapatnam. They have selected

two villages near Arcu valley named Zokihiwalls village electrified under DDUGJY Yojna. For

electrification of village under DDUGJY, they have adopted single phase of 11KV line.

Distribution X-mer is installed having capacity of 16KVA having ratio 6.3KV/.4kV, 5 star rating

amorphous DTR. LT cable of 2x16+25sqmm was used for electrification of village. Length of LT

cable used in that village was approximate 27 spans having 25Nos. of service connections

unarmored service line of 2.5 sqmm is used for providing the connection. Subsidized electricity

up to the using of 50 is provided SC/ST categories consumers.

We have observed that, majority of 33kV lines are not having cable of optic fiber. AP Govt is

planning to lay the cable only on 33kV line. In some rural areas we found optic fiber cable laid

with support of our poles.

7.4 Program of Day-4: Head Office Visit

Visited Discom office again, collected some important documents, get information about Energy

audit & with vote of thanks, we left Visakhapatnam.



8. Observations & Key Learning from APEPDCL:

8.1 Consumer Mix Vs Sale of Consumes:

Category No. of Consumers % Sale %

LT Consumers 5129715 96.02 6362 MUs 40.96%

Agri.Consumers 2,09,201 3.92% 2150 MUs 13.84%

HT consumers 5911 0.06% 7022 MUs 45.20%

Total 53,44,827 100% 15534 MUs 100%

Loss Calculation Method :

Energy Input = 16434 MUs

Total sales = 15534 MUs

Revenue Demand = 7710.61 Crs

Revenue Collection = 7740.35 Crs

Billing Efficiency= Units sold/Input= 15534/16434 = 94.52 %

Collection Efficiency= Revenue Collected/ Billed Amount= 7740.35/7710.61 = 100.39%

AT&C Losses= {1-(Billing Efficiency x Collection Efficiency)}x100=(1-(0.9466*1.0)*100 = 5.48%

9. Technical Loss Reduction: -

Following methodologies/practices are adopted for technical loss reduction.

• Additional Substations/ Feeders: Voltage was improved by resorting to additional infrastructure

like erection of new 33/11kV and new EHT sub-stations. There were increase of substations of

132kV from 37 nos. to 61 nos & of 33/11kV from 343 nos to 725 Nos as compared with 2004-05

to 2015-16. Also laying of new feeders & bifurcation of loaded feeders was done.

Use of Star rated transformers: APEPDCL is having 13050 Nos of 3 star BEE rated DTRs and

52224Nos of 5 star BEE rated DTRs means in total 65274 Nos of Star rated DTRs are provided

out of 1,62,975 Nos of DTRs as on date (i.e. 40.05% Star rated against total DTRs). APEPDCL is

providing BEE 3-Star rated DTRs & BEE 5-Star rated DTRs onwards to all new works

• Implementation of HVDS: HVDS is implemented in phased manner from 2003-04 onwards to

improve tail end voltages. The HV line is taken as nearer to the load as possible and the LV

service cable is run to feed loads. The energy loss of LV network of LVDS is reduced with

replacement by the HV Network. So far the 1, 69,485 Nos., of AGL services were converted

under HVDS out of 2, 07,873 Nos., of existing AGL services. It was observed that by resorting to

HVDS a minimum of 10 to 15% LT losses are reduced.



• Monitoring of feeder loads: Feeder loads (Daily and Monthly are monitored for following

categories, > 100A, between 80A and 100A, between 50A and 80A, between 50A and 1A, Less

than or equal to 1A.

• Reactive Power management: Erection of 119 No’s of 1MVAR & 03 No’s 2MVAR Capacitor

Banks totaling to 125 MVAR were erected in 33/11 KV sub-stations. 184 No’s Capacitor Banks

totaling 110.4 MVAR were erected for improving power factor and consequent reduction of load

current on the feeders.

• Reduction of HT/LT ratio: Ratio between HT & LT lines is improved by resorting to HVDS. HT/ LT

Ratio are improved from 0.43 to 0.62 from the year 2004-05 to March, 2016.

• Increase of Size in conductor: Replaced lower size conductor with 100/200 sq.mm for all 33KV

lines. Replaced lower size conductor with 55/100 sq.mm. for all 11KV lines

• Pre-Monsoon maintenance: APEPDCL conducts Pre-Monsoon Inspection every year in the

month of April and May to identify leaning of poles, damaged poles, damaged discs and

insulators, maintenance of tree clearances etc., and their rectification. For 2015-16 PMI is being

conducted on large scale involving all cadres of staff & officers up to CGM level for effective

rectification of defects in the network

• Monitoring steps to reduce 11KV, DTR and LT Line Losses: Relieving of overloading on DTRs by

providing additional DTRs, Relieving of overloading on feeders by bifurcating/ interlinking of

lines (Load>100Amps and length>20 KM) and by erecting new Sub-Stations as per the load

demand. Load Balancing to DTRs is being attended as regular process.

• 6.3 KV 100A TTAB Switches & S-Ph 6.3 KV HG Fuse sets: 6.3 KV 100 A TTAB Switches & S-Ph 6.3

KV HG Fuse Sets are introduced during 2014-15 into the network to minimize interruptions and

thereby to reduce system losses.

• CI & GI Earth Pipes: PMI (2015-16) focused on replacement of CI & GI Earth Pipes to minimize

DTR failures and there by interruptions and losses. Also they have used pipes for 11kV bus bars

in majority of substation.

• Providing of fired wedge connectors (Tyco Clamps): To improve contact intactness, reduce

losses due to loose contacts/voltage drop and consequent reduction of supply interruptions and

hence customer satisfaction along with reduction in termination losses. These connectors will



provide a non-corrosive action that is protected against temperature variation and overloading.

A project was taken-up in Visakhapatnam City for providing of wedge connectors in 10 Nos.

33/11KV sub-stations as part of loss reduction plan and also to avoid complaints due to loose

terminations, development of hot spots and failure of connectors etc. with a project cost of

Rs.78.05 lakh.

10. Commercial Loss reduction:

• Adoption of KVAh Billing : APEPDCL adopted KVAH based billing instead of kWh in accordance

with APERC regulations for Cat-II (>10 KW) and for Cat-III(>15 HP) services for better discipline

among the customers on reactive power compensation and thus helping the company in

reducing the need of upstream compensation by way of providing capacitor banks to a

considerable extent.

• Use of MRI Compatible Electronics Meters: The Company provided MRI Compatible Electronic

meters with 0.2s/0.5s class of accuracy to all its 11 KV Feeders, all HT services and all LT High

value services by the year 2009. Feeder centric Energy Audit is adopted for reviews, analysis and

timely actions on reduction of losses.

• Replacement of Electromechanical meters: APEPDCL took up a massive drive in replacement of

conventional electromechanical meters with high accuracy Electronic meters in the year 2004.

So far 96.22% of electro mechanical meters are replaced with High accuracy electronic /IRDA

meters.

• Use of Meters for New Service Connection: Releasing of new services with IR-Port meters is

done, which helped in combating of reading suppression by the spot billing readers and resulted

in reduction of losses and improved revenues. 3 Ø IRDA meters are also introduced during this

Financial Year for releasing new services and for replacement of Mechanical meters.

Accuracy of Meters: 33KV and above services were provided with 0.2s class of accuracy and

11KV services and all LT Industrial Services above 50HP were provided with 0.5s class of

accuracy Electronic HTTVR Energy meters with matching CTPT sets to HT consumers for accurate

accounting of Energy since 2010. Electronic LTTVR Energy meters having 0.5s class of accuracy

are provided to all LT consumers (above 10KW for Cat-II and above 15HP for Cat-III) for accurate

accounting of Energy since 2010. Electronic Tri-vector meters with 0.5s class of accuracy are

provided with data downloading facilities for the distribution transformers for effective energy

audit for DTRs in municipal Towns under R-APDRP.



No assessment in Govt.Consumers: 100% metering done to all street lights and PWS schemes.

Accuracy of equipments: CTs, PTs & metering cubicles are being procured with 0.2s class of

accuracy.

Vigilance activity: APEPDCL in their pursuit of theft prevention and detection measures

implemented 100% sealing of services with Tamper evident plastic/Poly carbonate seals and

adopted the best specifications and standards in procurement of meters with inbuilt tamper

detection mechanisms in case of neutral bypass, and meter bypass etc. Targeted check readings

and intensive inspections by Operation and DPE (Detection of Pilferage of energy) Wings, a

separate vigilance wing headed by an IPS officer. Computerized review of billing Exceptional

generated through Eastern Power Customer Care & Billing (EPCCB*) application which consists

of several modules like Service connection, Customer Support, Exception Management,

Monitoring and Tracking System (MATS) etc.; which have aided in arresting revenue leakage by

attending the same within reasonable time. Daily ‘Metering exceptional are available on dash

boards up to section office level which helps in frequent intensive inspections on loss pocket

areas.

11. Metering, Billing & Collection Methods:

11.1 Metering:

Replacement of old mechanical meters , releasing of new services with IR-Port meters is done,

which helped in combating of reading suppression by the spot billing readers and resulted in

reduction of losses and improved revenues. So far 96.22 % of electro mechanical meters are

replaced with High accuracy electronic /IRDA meters. 100% metering done to all street lights

and PWS schemes. Presently Online Spot Billing system is implemented successfully in one ERO

i.e. ERO-West in Visakhapatnam circle for the 2nd billing cycle during Apr-16 with 35 Nos.

machines.

11.2 Billing:

APEPDCL adopted spot billing for all its LT services using hand held spot billing machines.

Recently, APEPDCL has started implementing Online Spot Billing system. It will be completed in

entire APEPDCL within next three months. This saves a lot of time and work for both the section

officers as well as spot billers. Soon after issuing the bills to the customers, APEPDCL is also

sending the SMS to them intimating the bill details. APEPDCL adopted KVAH based billing in

accordance with APERC regulations for Cat-II (>10 KW) and for Cat-III(>15 HP) services for

better discipline among the customers on reactive power compensation and thus helping the

company in reducing the need of upstream compensation by way of providing capacitor banks

to a considerable extent.



11.2.1 Eastern Power Customer Care & Billing : EPCCB – A Single window Application

A Unique Centralized Architecture of its kind in the entire country covering total revenue and

operation functionalities of APEPDCL right from Registration of Application at call center,

Processing of Application by Field engineers, Release of service, Metering , Billing ,Collection,

theft of energy detection & MIS reporting. Extend Customer Support for all categories of

complaints and reduce the redresses cycle time thereby ensuring customer satisfaction.

Dashboards for quick reaction time to address emergencies for decision makers. Automatic up-

dation of the mandatory registers at the Section Offices and other offices. Automatic generation

of the mandatory monthly returns.

11.2.2 Calculation of Agri. Consumption Index:

Metering is provided for about 10 Nos DTRS in each Taluka exclusively feeding Agricultural

services. Monthly consumption worked out and Care is taken that the Transformers selected are

representative in that Taluka feeding different crops like paddy, sugarcane etc. The total

connected H.P of the Agricultural motors under that particular Transformer is worked out and

specific consumption per H.P is worked out. Thus we get Specific Consumption of 10 DTRS in

that Taluka. The average of the 10 above DTRS is multiplied with the total connected H.P of

Agricultural Services in that Taluka and we get the estimated consumption of Agricultural

consumption of that Taluka.

11.3 Collection Avenues:

APEPDCL has been constantly improving the bill payment options to the consumers to their

utmost convenience. Certain key initiatives implemented by APEPDCL are as follows.

• Spot billing cum cash collection and issue of receipts on the spot.

• Establishment of Computerized revenue collection centers (CRCs), Government sponsored

bill collection centers through citizen services known as Mee-sevas and Any time Payment

Machines (ATPs) in all district head quarters.

• Online payments through banks, internet and spot billing cum credit card based collection

through internet gateway interface are the initiatives undertaken to further enhance the

customer convenience in prompt payment of electricity bills

• Any Time Payment Machines: To extend round the clock option for bill payments to the

urban consumers (just like banking services through ATM), APEPDCL has provided ATP

machines since 2007.

• Mobile App for Consumers: The Mobile app has been launched on 15-Oct-2015. So far,

55.034 Nos. customers have downloaded the app and about an amount of Rs.4.31 Crores

has been paid towards electricity bills.



• Apna CSC: It is a Central Government initiated project in which the unemployed persons will

register and deposit some amount duly creating a Valet. From the available Valet limit they

will collect the payments from the consumers. Apna CSC is under implementation since

January-2016 and so far Rs. 2.82 Crores has been collected.

• Andhra Bank ATMs: This facility is started on 03-Mar-2016 by Justice Sri G.Bhavani Prasad,

Hon’ble APERC Chairman. All Customers of APEPDCL can pay their electricity bills using 103

Andhra Bank ATMs.

12. IT initiatives: IT Enabled Operations in Power Distribution:

12.1 For Organization:

12.1.1 SAP: ERP: It is under implementation since 2005. The following modules are

implemented: Finance Accounting (FA), Controlling (CO), Material Management

(MM),Project Systems (PS), Plant Maintenance (PM), Human Capital Management

(HCM).

12.1.2 EPCCB: Eastern Power Customer Care & Billing is useful for all New Service

Registrations and Customer Requests can be monitored from registration to the

issue of first bill. Metering, Billing and Collections can be closely monitored for

reducing the commercial losses. All metering exceptions are also being monitored to

increase the metered sales. EPCCB application is being used from CGM cadre to the

Junior Assistant cadre.

12.1.3 E-PMS: Project Monitoring System, a web based application, with integration to

already established SAP. To ensure the projects/ schemes are executed efficiently &

within timelines specified, to track and provide information on various stages in

execution for decision making, to take timely action on the additional quantities etc.

to avoid slippages of schedules and finally, to provide MIS reports to the top

management for improved decision making.

12.1.4 E-office: The need for transforming conventional government offices into more

efficient and transparent e-offices, eliminating huge amounts of paperwork has long

been felt. The e-Office product pioneered by National Informatics Centre (NIC) aims

to support governance by using in more effective and transparent inter and intra-

government processes. It envisions a paperless office, with increased transparency,

efficiency and accountability of the organization. Out of a total of 83000 files

created by all 70 departments in the state of A.P. by April-2016, APEPDCL alone

contributed with more than 66000 files plus 1,22,000 receipts and stands at the top

with a share of 80% of all the files created. With their commitment towards

paperless office, 2843 e-office users working in 532 offices of APEPDCL have

contributed to achieve this feat. Post implementation of e-office, the delays in file

movement have been reduced tremendously as the officers are now able to access

the files from anywhere at any time. Certain other issues like storage and retrieval

of physical files are eliminated, tracking of files is made easier and above all

transparency increased. This apart, e-office contributes to saving large number of

trees which otherwise would have been cut for producing 4.5lakh of A4 sheets



estimated as saved by APEPDCL in a period of 12 months.

12.1.5 E-Stores: It has been developed departmentally in the existing ERP (SAP) without

incurring any extra expenditure. Manpower cost has been reduced as no person is

required to visit the District stores for drawl of material from section office which is

estimated as 17.5 lakhs per Annum. Further as all the material is transported to

section offices from stores, optimum utilization of vehicles can be ensured by

loading the vehicles to full capacity and the savings due to this is estimated as 8 to

10 lakhs per Annum.Thus the total savings are around Rs. 26 lakhs per annum.

12.1.6 OMS: Outage Management System: This application is developed to monitor 11 KV

feeder interruptions with cause-wise analysis. Loads and Power factor of all 11 KV

feeders.DTR Loads in all R-APDRP towns. SAIDI-SAIFI Analysis with graphical

representation up to section level. Load Curve indicating Schedules Vs Actual. The

different features of the Application are: Monitoring of loads, Feeder loads (Daily),

Feeder loads (Monthly), Continuously Overloaded Feeders, DTR Loads (Daily),DTR

Loads (Monthly), Power Supply Analysis, Feeder Power Outage, Circle-wise Supply

Hours, DTR Power Outage, Feeder Interruption Analysis, Feeder Interruptions

Abstract, Feeder PF Abstract . The different features of the Application are:

Unbalanced DTRs, SAIDI, SAIFI, Daily, Monthly, Town-wise, Mandal Head Quarter-

wise, Graphs, SAIDI Analysis, SAIFI Analysis.

12.1.7 For internal efficiency improvement:

a. Application for -Operation of Defaulters list: Mobile applications developed for the

departmental personnel for increasing ease of operation, A mobile app has been

developed for operation of the defaulters list by the O&M staff. The features

are:Group-wise defaulters list will be shown, The staff can select the data

transformer-wise or date-wise, Automatic up dation of the collections, Simple up

dation of the disconnection details in the tab.

b. Application for - Release of services under RE Component: A mobile app has been

developed for up dation of services released under RE Component by the O&M

staff. The features are: Up dation of release particulars, the app can store offline

data and the user can transmit the data whenever data connection is available,

automatic tracking of GPS co-ordinates of the service connection, So far 2, 42,576

services are released under DDUGJY Scheme.

c. Substations Inspection: This app enables immediate up dation of the inspections

made by the field officers for rectification of the defects noticed by the respective

wings viz Operations/MRT. This will eliminate the paper correspondence among the

wings and maintains historical data. The total assets of the Sub-station are digitized

along with the GIS co-ordinates.

d. Provision of Tab: They provided TABS to all officer of O&M up to the rank of Jr.Engr

by which their 24x7 hrs connected with each activity of their offices as well as with

guideline issued by higher offices. There also using all APPS OF Co. by the TAB.



12.1.8 myEP Mobile Application : As part of building up Transparency and providing

important information pertaining to individual employees, APEPDCL has developed

a mobile app through which every employee can view their personal department

information. The app has been developed In-house and tested thoroughly for

hassle-free experience. The app has been developed with the information obtained

from Human Capital Management (HCM) module of SAP. Using this app, the

employees can view their details and can also report corrections in the data which

they found to be incorrect so that the same will be updated by the concerned after

verifying the records in the office.

The following different modules are developed under this mobile application:

a. Personal details: They can view the personal details viz., Name, designation,

educational qualifications, family details, bank account number, GPF/EPF number

etc.

b. Employee History: They can view their working history right from their appointment

to till date.

c. Pay Details: They can view the salary details

d. Leaves: They can view the details of Earned Leaves (ELs) and Half Pay Leaves

12.2 For Consumers

12.2.1 Centralized Call Centre (CCC): It is established in Visakhapatnam in 2011. All power

supply related complaints including DTR failure information of five Districts of

APEPDCL are being received, dispatched, escalated to responsible offices and

monitored till resolution. Feedback on the process is also being obtained from the

consumers. The objectives of CCC are to provide a centralized customer friendly

channel for registering the customer complaints through 1912 on 24 x 7., Single

point of contact for all customers, Time bound services to the customers as per

Citizen Charter, To provide general information to the consumer for new service

connections and service levels.

12.2.2 Eastern Power Mobile Application: A mobile app has been developed with the In-

house team and launched on 03-Nov-15. So far, 53,669 Nos. customers have

downloaded the app and an amount of Rs. 3.91 Crores has been paid towards

electricity bills. The features are:

o View & pay electricity bills

o Get Bill reminders

o Analyze consumption pattern for the last 12 months

o Get payment history of the last 10 transactions

o Register complaints

o Track status of complaints registered in CCC, CSC & Spandana

o Track consumption using ‘My Usage.’

o Give feedback to help APEPDCL to improve the services.



12.2.3 New Avenues for Collections: For improving collections and e-Payments, APEPDCL

has given the following options for the consumers to pay their CC bills. The different

avenues are as follows.

o Pay U: Payment through ‘Pay U’ gateway has been enabled for the consumers.

o Apna CSC: It is a Central Government initiated project in which the unemployed

persons will register and deposit some amount duly creating a Valet. From the

available Valet limit they will collect the payments from the consumers. Apna CSC is

under implementation since January-2016 and so far Rs. 5.02 Crores has been

collected.

o Andhra Bank ATMs: This facility is started on 03-Mar-2016 by Justice Sri G.Bhavani

Prasad, Hon’ble APERC Chairman. All Customers of APEPDCL can pay their electricity

bills using 103 Andhra Bank ATMs.

12.2.4 Online Spot Billing: This system is implemented successfully in one ERO i.e. ERO-

West in Visakhapatnam circle for the 2nd billing cycle during Apr-16 with 35 Nos.

machines. The online billing was rolled out to all EROs (19 Nos.) of Srikakulam,

Vizianagaram and Visakhapatnam and two EROs each in Rajahmundry and Eluru

Circles.By July 2016 entire billing of APEPDCL will be done through online only.This

saves a lot of time and work for both the section officers as well as spot billers. Soon

after issuing the bills to the customers, APEPDCL is also sending the SMS to them

intimating the bill details.

12.2.5 Vidyut Pravah Mobile Applications: APEPDCL has developed ‘AP Vidyut Pravah’

application for APDISCOMs to take transparency to the next level and make the

power utilities more accountable. This application provides real time power supply

position along with the previous day data. A user friendly interface, based on the

geographical map of Andhra Pradesh, facilitates all the consumers / stake holders to

visualize the power availability and power supply position at DISCOM/ District/

Town/ Village/ Service level. The main features of the application are: Demand -

Supply Position, SAIDI Report, SAIFI Report, Town Wise / Mandal Wise / Village Wise

/ Service Wise Power Supply Position, Outage Management (Prior Information on

Scheduled Power Outages).

13. Electrification of Households: DDUGJY

The achievement of electrification of households during 2015-16 & 2016-17 up to 31st May 2016 by

implementing all Central & State schemes effectively like RE Component, DDG, TSP and SCSP

including Normal plan is 2,39,728 Nos. which is completed 100%.

It has claimed by APEPDCL, that they have completed Power For All (PFA) project by 100% village

electrification within span of four months. Target was of 1.5 years. They have released more than

two lac new connections within span of four months.

Apart from Rural areas, the electrification of Households in Urban areas has also been taken up by

APEPDCL by simplifying the procedures and providing various channels for the customers for getting

electrical service connection.



FY 2011-12 FY 2012-13 FY 2013-14 FY 2014-15 FY 2015-16

Percentage of Village Electrification % 100 100 100 100 100

Total HouseholdsNos

.4952240 5000007 5047607 5184501 5249084

Urban HouseholdsNos

.1337528 1369749 1399270 1423611 1488194

Rural HouseholdsNos

.3614712 3630258 3648337 3760890 3760890

Households ElectrifiedNos

.4609573 4725453 4834051 4940486 5198959

Rural Household ElectrificationNos

.3286176 3367292 3443311 3517815 3711705

Urban Household ElectrificationNos

.1323397 1358161 1390740 1422671 1487254

14. Procedure for Release of New Service Connection:

i. Spot registration of applications: Applications are being registered at the door steps of the applicant by the field officers duly collecting Rs.125/- for BPL & Rs.325/- for APL beneficiaries to facilitate to provide electricity without any delay. Irrespective of payment of charges, the BPL services are being released and thereafter the amount of Rs.125/- is being included in their CC bills.

ii. Mobile Application: The procedure for applying for new service connection is

incorporated in the ‘Eastern Power’ mobile application. After registering the application

for new service connection, the applicants are tracking the status of the application

through the Mobile app. iii. Simplification of procedure for New Service Connection: The procedure for applying for New

service Connections (NSC) is simplified wherein self-indemnity bond in the absence of Sale deed is being accepted as proof of ownership. The documents are being scanned and sent electronically to the field offices which are facilitating immediate release of services. The progress of electrification achieved after simplifying the process is as shown below:

iv. Online registration of services: A facility for online Registration of applications for new service connections is provided to the applicants through www.apeasternpower.com to submit their applications at their convenient time without visiting the DISCOM offices/call centers.

v. Enforcement of time lines: The SoP norms of Hon’ble APERC for release of new services are being strictly adhered to. The services that can be released on the existing infrastructure are being released in 48 Hrs of payment in Urban areas and 7 days in Rural areas. The services with required infrastructure are being released within 30 days of payment.

15. Energy Conservation measures:

Approx. 75.05 lakh LED bulbs have been distributed in AP. The estimated energy savings per annum would be 566.40 MU. The average energy savings realized is ~75.47 units per bulb per annum as per third party survey.

Five hundred twenty eight (528) nos. of pump sets have been installed as on 10.06.2016 and 366 no. of pump sets are available in the stock. Minimum of 30% energy savings has been observed by replacement with energy efficient pump sets

Replacement of HPSV lamps with LED lamps in 600 Nos. 33/11KV Sub-stations. Under Energy Conservation measures, LED lamps were provided in 33/11KV Sub-stations under NEF scheme, which achieved 100% LED lighting in the Sub-stations. All new 33/11 KV Sub

http://www.apeasternpower.com/



Stations are provided with LED lighting. APEPDCL is leaving no stone unturned in harnessing the Green potential and reducing losses

in the state especially in Agriculture which is the highest loss potential pocket. 1,409 Nos. Pump sets were installed and works for another 441 Nos., are under progress.

The solar panels have a lifetime of 25 years (as per current industry estimates) and Payback period for each Solar Pump set is 12 years – Reduces Power Purchase cost.

16. Material Procurement Policy:

16.1 Delegation of powers for processing the Purchase Orders is as follows. The constitution

of committee for procurement of centralized materials is as follows.

• SPC (more than Rs. 100 lakh) • Chairman & Managing Director / EPDCL - Chairman • Director (Operation) / EPDCL - Member • Director (Projects & P&MM) / EPDCL - Member • Director (Finance) / EPDCL - Member • Nominee, if any, of Commissioner of Industries Department - Member

• LPC (up to Rs. 100 lakhs) • Chairman & Managing Director / EPDCL - Chairman • Director (Projects & P&MM) / EPDCL - Member • Director (Finance) / EPDCL - Member • Chief General Manager (P&MM) - Member

• Sub-committee • Director (Projects & P&MM) / EPDCL - Chairman • Chief General Manager (P&MM) - Member • Chief General Manager (O&CS) - Member • Chief General Manager (Expenditure) - Member

S.No Authority

Methods of Procurement

Open Competitive

Bidding

Limited competitive

Bidding

Short Notice Bidding

Rate contract

Purchase through

Single Bid

Emergency purchases in Open Market

for non centralized

items

Purchase on

nomination basis

1 SPC Full powers Full powers Full

powers Full

powers -- Rs.50 Lakhs

2 LPC Up to Rs.100

Lakhs Nil Nil

Nil -- Rs.5 Lakhs

3 CMD Nil Nil Nil

Nil -- Rs.2 Lakhs

4 CE Rs.5.0 Lakhs

Rs.25,000/- @ Rs.50,000/- Rs.50,000/-

Full powers

Rs.15,000/- Rs.5.0 Lakhs

*

-- Nil

6 Field SE Rs.2.0 Lakhs

Rs.10,000/- @ Rs.20,000/- Rs.25,000/-

Rs.1 Lakh

Rs.10,000/- **

5,000/- Nil

7 / EE Rs.10,000/- Rs.5,000/- Nil

Nil 3,500/- Nil

8 Field

AEE/ ADE Nil Nil Nil

Nil 2,000/- Nil



16.2 Material Procurement Policy: Important Clauses:

16.2.1 Open Competitive Bidding: For ordering in bulk, with deliveries spread over a long

period of time Open Competitive Bidding should be adopted. An advertisement of

Notice Inviting Bids (NIB) is to be issued in two English and one Telugu newspaper,

giving the details of materials to be procured and the tender will be floated through

e-Procurement website. Bidders who are not registered as Vendors but are

interested to quote may apply for Vendor registration duly submitting the required

fees before submission of their bids. The same condition will be mentioned in the

NIB (Notice Inviting Bids).

16.2.2 A clear time of 15 days from the date of publication of the advertisement in the

news papers will be allowed for the bidders to submit their bids. (51st Board

meeting, dt:30-11-2007).The bids will be valid for acceptance for a period of 65 days

from the day of bid opening inrespect of all materials other than meters. (51st

Board meeting, dt:30-11-2007). In case of meters the bid validity is 120 days. There

will be a minimum number of 3 bids to finalize the purchase. In case of insufficient

response, the Bids will be extended, if still the response is poor, an order may be

placed but only with the approval of the Competent Authority after duly verifying

the rates against earlier orders, updated as appropriate.

16.2.3 Limited Competitive Bidding: This method of purchase may be used when materials

are needed urgently at short notice. In this mode of procurement, the bid invitation

and the complete specification will be sent by the purchaser to all the Vendors. The

value of materials to be procured in this manner will be small, subject to the powers

indicated under delegation of powers.

A minimum time of 15 days will be given to the bidders to submit their bids and no

extension will be allowed.

The bids will be valid for acceptance for a period of 30 days from the date of

opening of bids and no extension of validity will be sought. Such procurement will

be in exceptional cases or for emergency requirements.

A purchase order for the entire indent shall be given to a single Vendor. When only

one quotation has been received during limited competitive bidding it is to be

treated as a Single Bid and the procedures and powers set out for a single bid should

be exercised by the Competent Authority.

16.2.4 Short Notice Bidding: When materials are required for immediate use, short notice

bidding may be used, tender will be floated through e-Procurement website. A time

of 7 to 10 days is given to the vendors to respond and the validity of bids will be 30

days from the date of opening of bids.

16.2.5 Purchase through single Bid: The Single Bid system is to be used for the purchase of

proprietary items and spares. These would be procured either from the original

manufacturer or the sub-assembly manufacturer. In cases where these have to be



purchased from an authorized dealer or agent, efforts should be made to obtain the

list of authorized agents in the area.

If the competent authority is of the opinion that the materials are required for

emergency use and that resorting to open/limited/short bids would cause undue

delay, he may after recording the reasons and with the approval of the next higher

authority, resort to the single bid system as per the delegation of powers.

16.2.6 Rate Contract: Items, which are procured regularly and repetitively and for items of

a proprietary nature, it may be advantageous to enter into a rate contract. Rate

contracts will be entered into only with reliable reputed manufacturers of proven

ability. The term of the rate contract will be for one year. All the items procured

against rate contract orders should be for consumption within 2 months of receipt

and should not add to the inventory. The rate contract enquiries may be through

open / limited/ single bids depending upon the nature of the item. Chief Engineer

(Purchases) will call for bids from all Vendors to enter into a rate contract and may

authorize the field Superintending Engineers to procure their requirements at the

agreed rates and within their purchase powers for the category of purchase.

16.2.7 Extension orders: All supply contracts will contain a provision for increasing or

decreasing the quantity to be supplied by an agreed percentage "up to 50 %" during

the schedule delivery period. In the case of any emergency, increasing the quantity

to the extent provided in the contract may be necessary. In the case of piling up of

stock or if prices have generally reduced, decreasing the quantity may be considered

with the approval of the concerned Director and Director (Finance) Amendment:

(T.O.O. CE(Const/400 kV) Ms. No. 1, Dated: 3-4-2010 "up to 50 %" instead of "up to

25 %".

16.2.8 Purchase by Repeat Orders: Repeat order may be considered under special

circumstances where the need is urgent or to cut down the lead-time in

procurement. Repeat orders may be considered taking into account for following

criteria: The quantity in the repeat order should not exceed 100% of the quantity

ordered in the original order.

The rate in the repeat order should be the same as in the original order. (It should

be ensured that prices have not reduced). Repeat orders may be permitted only

once against an order placed even after supply of material against original order

with the approval of the competent authority (i.e. next higher authority). The

reasons for resorting to repeat orders are to be recorded in writing. The approving

authority for repeat order is the same authority under whose purchase powers the

original order falls if the original and the repeat orders are to be placed as a single

order. Repeat orders will be placed when prices in the market are rising.

16.2.9 Trial order: To encourage and develop new vendors and to have more sources,

“Fresh bidders can be given order up to 15% of total quantity as a Trial order, if

equipment Justified” Amendment: (T.O.O. CE(Const/400 kV) Ms. No. 1, Dated: 3-4-



2010. However, for placing the trial orders their Quoted FOR Destination Price shall

be lower by at least 5% of the L1 price (which is technically & commercially

qualified).

16.2.10 Emergency Purchases in Open Market: Procurement of non-centralized items of

small value, required for immediate use can be effected in the open market and no

financial clearance is required for such purchases. However, they will be governed

by the delegation of power for such purchases

16.2.11 Purchaser's right to vary quantities at time of award: There will be a provision

enabling the purchaser, at the time of contract award, to increase or decrease by a

certain percentage, the quantity of materials / equipment and services originally

specified in the schedule of requirements without any change in unit price or other

terms and conditions. Provision must be made in the contract document to increase

/ decrease the ordered quantity by a certain percentage "up to 50%" during the

execution of the contract. Amendment: (T.O.O. CE(Const/400 kV) Ms. No. 1, Dated:

3-4-2010 "up to 50 %" instead of "up to 25 %"

16.2.12 Notice Inviting Bids: The bids called through e-Procurement. Two part bids will be

adopted for procurement of all equipment / materials/contracts. However for

procurements of value less than Rs.50 lakhs, single part bids will be adopted for all

equipment/ materials/Contracts.

16.2.13 Eligibility Criteria for opening of price bid of the tender :2% of the Ex-works quoted

value (or) Exemption of Bid Security with APEPDCL in case of Govt. firms. 2% bid

security will be accepted in the form of MICR DD on any Nationalised / Scheduled

Bank payable at Visakhapatnam drawn in favour of the Pay Officer, APEPDCL,

Visakhapatnam OR in case submission of BG from Nationalised Bank drawn in favour

of the Chief General Manager (P&MM), Corporate Office, Visakhapatnam.

Bidder will quote a minimum quantity of at least 20% of the total quantity indicated

in the bid specification. Offers less than the minimum prescribed are liable for

rejection.

The bidder should be a manufacturer who must have designed, manufactured,

tested and supplied to power utilities at least 40% of the quoted quantity of the

goods / equipment of same or higher voltage class indicated in the “Schedule of

Requirement” in one continuous period of 12 months. The bidder should furnish

documentary evidence in proof of 40% supplies (Form-13 copies, Delivery Challans

copies)

At least 20% of similar material offered against this Specification should be in

successful operation since 2 years as on the date of opening of the Bid. Fresh

bidders can be given order up to 15% of total quantity as a trial order if equipment

justified with documentary evidence. The bidder should furnish the information on

all past supplies (necessary proofs may be furnished).



The bidder will furnish Type Test Results. The type tests must have been conducted

on the material offered from any NABL Accredited Laboratory as per the latest

revision of the technical specification and the date of Type tests will not be later

than 5/10 years as on the date of the bid. If any change in design as made latest

type tests shall be furnished along with approved drawing. The Bids received

without type test reports will be liable for rejectionThe financial turnover during any

one year of the last five years should have been equal or more than 100% value of

the material now quoted.

16.2.14 Procedure for Bid Submission: Bids shall be submitted online on

www.eprocurement.gov.in platform. Tenders received without assigning any

reasons therefore. The APEPDCL also reserves the right to split the tender and place

orders on more than one renderer at its discretion. The purchaser will have the right

to accept or reject any bid, and to annul the bidding process and reject all bids at

any time prior to contract award, without thereby incurring any liability to the

affected bidder or bidders. The purchaser will inform the affected bidder/bidders of

its reasons

16.2.15 Bid Price: The purchaser will normally insist upon firm prices. Price variation

provision may be made for the equipment / Material such as steel, cement,

transformers, cables, conductor etc. where the variation is expected significant.

Amendment: (T.O.O. CE(Const/400 kV) Ms. No. 1, Dated: 3-4-2010 Where variable

prices are permitted, a definite price variation formula should be indicated in the

Bid, subject to a maximum ceiling of 30% on positive side and no ceiling on negative

side. Price variation will be regulated as per the scheduled delivery / actual delivery

whichever is less.Bid price will indicate break up of ex-works price and other taxes

and duties, levies, freight & forwarding charges, insurance and other local costs

incidental to delivery of the materials/equipment to their final destination

16.2.16 10% performance Bank Guarantee: Within 15 days of receipt of the contract award,

the successful bidder shall furnish 10% of contract value towards performance

security which includes 5% delivery performance. In case there are delivery delays,

from the available amount up to 5% shall be recovered for not adhering to the

scheduled deliveries as per the purchase order obligations and the supplier should

recoup the amount so deducted by DD or BG again up to extent of 10% till warranty

period is applicable as part of performance guarantee.The firm can claim 100% bills

against the approved bank guarantee. The purchaser will discharge the performance

security after completion of the contract and within 60 days of the expiry of the

warranty

16.2.17 Terms of payment: 100% payment will be arranged on or after 30 days from the

date of Form -13, i.e. receipt of material / equipment in good condition at the

destination / stores duly certified by the consignee or after submission of bills in

complete or acceptance of Performance Bank guarantee to the extent of 10% of the

contract price in a prescribed proforma from a Nationalized Bank covering a period

http://www.eprocurement.gov.in/



of 2 months over and above the period of performance guarantee whichever is

later.

16.2.18 Extension of Delivery Schedule: Normally the delivery schedule, once specified,

should not be extended. However, in the event of the occurrence of a force majeure

event, an extension will be granted without additional financial commitment. The

supplier will within 10 days of the occurrence of such an event have to approach the

purchaser with the necessary documentary evidence. In cases where the delay in

delivery was on account of the purchaser (by not approving the drawings or

samples), an extension may be considered with the approval of the competent

authority.

16.2.19 Force Majeure: The Supplier will not be liable for forfeiture of its performance

security, penalty for late delivery , or termination for default if and to the extent

that its delay in performance or other failure to perform its obligations under the

Contact is the result of an event of Force Majeure.

For purposes of this clause, "Force Majeure" means an event beyond the control of

the Supplier and not involving the Supplier's fault or negligence and not foreseeable.

Such events may include, but are not restricted to, wars or revolutions fires, floods,

epidemics, quarantine restrictions, and freight embargoes.

If a Force Majeure situation arises, the supplier will promptly notify the Purchaser in

writing of such condition and the cause thereof. Unless otherwise directed by the

Purchaser in writing, the Supplier will continue to perform its obligations under the

Contract as far as is reasonably practice, and will seek all reasonable alternative

means for performance not prevented by the Force Majeure event. No price

variance will be allowed during the period of force meajure.

16.2.20 Modification and withdrawal of bids: Bidders will have the liberty to modify or

withdraw their bids after submission as long as this is before the expiry of the dead

line prescribed for submission of the bids. Bidders will not withdraw or modify their

bids after the last date and time fixed for bid submission.If a bidder withdraws his

offer after the opening of bids, his bid security is liable for forfeiture.If a bidder

withdraws his offer during the validity period of the bid and he has been adjudged

L1 bidder his vendor registration will be cancelled besides forfeiting his bid

security.If a bidder modifies the terms and condition of his offer or alters his prices

after the opening of bids such that he derives a decided advantage over other

bidders, his original bid will be rejected and his bid security will be forfeited.

16.2.21 Extension of due date for submission and opening of bids: Normally the due dates

for submission and opening of Bids will not be extended. Under inescapable

circumstances extension of the due date for submission may be considered with the

approval of the concerned Director in the case of centralized items. Only two such

extensions may be considered after which the bid will be cancelled. The

circumstances under which an extension of time may be given are



Delay in publication of Notice Inviting Bids.

Delay in communication to the prospective bidders of any material changes to

the bid specifications made after the issue of Notice Inviting Bids and before the

date of bid opening.

Delay in issuing clarification to the queries of a prospective bidders and marking

copies of the clarifications to other bidders.

Poor response despite the presence of adequate number of vendors. When

some of the reputed suppliers request for an extension of time and it is felt that

granting an extension of time for bid submission will be in the interest of the

purchaser.

Due to a force majeure event like natural calamities in the form of cyclones and

earth quakes or civil commotions like riots and bandh depending upon their

effect.

16.2.22 Dual or Differential price: Normally orders are released at matched prices when

more than one source is considered. In some cases where the L2, L3 bidders etc. do

not match with the L1 offer and if more than one source is inevitable, the

committee deciding the bid can recommend procurement with differential price,

subject to the capacity of L1 being totally exhausted.

16.2.23 Award criteria: Normally negotiations will only be held with L1 to explore the

possibility of a further reduction in price where the rates are considered to be too

high with reference to estimated price or updated prices of the past orders. Then

the full quantity could be ordered on L1. As per the minutes of the 72nd meeting of

the Board of Directors of the Company held on Friday, the 30th day of March,

2012“RESOLVED THAT to place Purchase Orders based on L1 vendor only and

consider up to L4 under the following exceptional circumstances If L1 bidder has not

quoted for full quantity, L2 bidder may be considered and if L2 also not quoted for

remaining quantity, consider up to L4 bidder as per Purchase manual conditions. If

L1 is a new vendor, as only 15% of total quantity can be ordered against a new

vendor as per purchase manual-L2 bidder will be considered to match with L1

prices. If L2 is a new vendor or not accepted to match with L1 price then L3 bidder

will be considered to match. Similarly up to L4 bidder will be considered as per the

purchase manual conditions.

16.2.24 PENALTY FOR LATE DELIVERY: The time for and the dates for delivery mentioned in

the contract will be deemed to be the essence of the contract. Subject to force

meajure Clause No.64, if the supplier fails to deliver any or all of the Materials /

equipment or to perform the Services within the period (s) specified in the Contract,

the purchaser will, without prejudice to its other remedies under the Contract,

deduct from the Contract Price, as liquidated damages, a sum equivalent to 0.5%

per week on the undelivered portion subject to maximum of 5% of the total value of

the contract. Once the maximum is reached the Purchaser may consider



termination of the contract.The actual date of receipt of materials at destination

stores in good condition subject to check measurement will be taken as the date of

delivery. Materials / equipment which are not of acceptable quality or are not

confirming to the specification would be deemed to be not delivered. For penalty,

the number of days would be rounded of the nearest week and penalty calculated

accordingly. The penalty specified above will be levied and would be adjusted

against subsequent pending bills.

16.2.25 INSPECTION: The materials ordered will be inspected by ADE / DE from EPDCL or by

3rd party at the premises of the supplier and the testing of materials will be carried

out as per the purchase order condition.

Supplier will give 15 days’ advance time intimation to enable the purchaser to

depute his representative for witnessing for acceptance & routine tests.

17. Transparency in System: Due to various reasons including following reasons, there is transparency in system & clean working is observed in Discom. o Due to IT initiatives in all system at all level, there is no any discretion to individual. o New Service Connections are released within 24 hrs. o Project monitoring is done through software & third party inspection is done sincerely &

with commitment. o Concept of paperless working is implemented throughout Discom. o Salary structure is quite good for employees of Discom. o All tendering is done through e-tendering. o Delegation of authorities is clear & neatly used by all concern. o Professional working & Use of advance technology.

18. Way Forward:

First we express our gratitude towards the PS (Energy), MP Govt, Chairman & MD of MPPMCL, & Managing Directors of all three Discoms for sending us to the best Discom to study best practices of APEPDCL, Visakhapatnam. Also we thanks to MD of AP Discom & top officials of APEPDCL. They have given very good information. We hereby recommend to use majority of best practices adopted by them & should make sustainable & consistent efforts for improvement of our Discom working by adopting IT initiatives.

Dr.Murhari S.Kele Director (Technical), MPPKVVCL, Indore.



19. Snap Shots : Photographic View of Best Practices / Infrastructure:

19.1.1 Outdoor 33/11kV Substation: Pipes are used for 11kV bus bar system

19.1.2 33kV & 11kV panels: AMR system is installed to each feeder.

19.1.3 Indoor Substations: Visakhapatnam City.



19.1.4 Customer Care Center: Displayed detailed instructions on board.

19.1.5 IT initiatives: Mobile App & other systems

19.1.6 Pilot Project of Smart Meters : With the help of USAID



19.1.7 Method of Construction of Transformer Center: Cost cutting approach

19.1.8 Design of DTR: No conservator Tank, LA are connected with bushings, & other features

19.1.9 HT Metering arrangement: Protection & Metering arrangement.



19.1.10 Rural Electrification: Release of connections under DDUGJY in village

Team Members: (From Left) : Dr.M.S.Kele, Dr.Gurdeep Khjanooja, Mr. VKS Parihar, Mr. Imran Khan (Period: 13.06.2016 to 16.06.2016)

Best Practices of APEPDCL, Vishakhapattanam

Documents

Transcript of Best Practices of APEPDCL, Vishakhapattanam