Best Practices Meetings Format

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    Copyright 2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 121

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    Software & Systems Support

    Best Practices Meetings

    Global Support Center - CL

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    Objectives

    Professional Development: Share best practiceassociated with daily work on support that can

    efficiency and CSAT metrics.

    Cooperation among teams and LOBs in Chile

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    Methodology

    1hr 30 minutes (lunch break), every 15 days

    HR consultant and Support Manager will mode

    control time of presentation, questions, discuss

    conclusions.

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    Format

    Presentation (20 minutes)

    Discussions and Conclusions (40 minutes)

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    Value Selling

    - What is value selling?

    - Why is it important?

    - How to achieve?

    - Pitfall

    - Uses outside cooperate environment.

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    Value Selling

    The usage of sales techniques to create and establish aimage towards the customer and an idea of personal va

    aggregated to the support.

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    Importance

    To create and maintain a good image or perception of youyour work and your company.

    In a competitive, corporate environment, it is imperative to

    and maintain a relation of trust and comfort between the

    This can be achieved using Value Selling.

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    Achieving

    Techniques used:

    Neurolinguistic

    Positive thinking

    People management

    Courtesy Politeness Empathy

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    Pitfall

    In order to obtain success this needs continuity.

    Creating a good first impression, then not fulfilling expecta

    be worse as causes distrust and lack of faith in your word.

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    Real world application

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    Q & AsSpace to be filled after roundtable

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    Main topics of discussionTo be filled after roundtable

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    ConclusionsTo be filled after roundtable

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