Best Practices for Running Successful IT Projectsnd.himsschapter.org/sites/himsschapter/files...Best...
Transcript of Best Practices for Running Successful IT Projectsnd.himsschapter.org/sites/himsschapter/files...Best...
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Best Practices for Running Successful IT ProjectsJennifer Kunz, PMP, PMI-ACP, CSM
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Agenda
•Questions to Ponder
•Common Project Challenges
• Successful IT Projects
• Best Practices
•Helpful Resources
•Q&A
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Questions to Ponder
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• Think about a recent project you were a part of…
–What worked well?
–What didn’t?
–What frustrated you the most?
–What was rewarding?
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Common Project Challenges
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1. Poor communication and general disorganization
2. Personality conflicts, lack of collaboration
3. Roles and responsibilities weren’t clear
4. The end product/solution was wrong or lacked value
5. The project manager was ineffective
6. There wasn’t a business ‘owner’ or sponsor
7. There were too many other priorities and not enough staff
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• Projects have inherent risk because they deliver something new or unique and often involve new combinations of staff members into project teams.
• IT projects carry added risk because of the constantly changing technologies, which at the same time are becoming more and more complex.
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Successful IT Projects
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•How do YOU define a successful IT Project?
–A. Project is on time and on budget
–B. Project delivers the expected end result/value
–C. The team collaborates well and resolves conflicts
–D. All of the above
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Project Management Defined
• Project Management Institute–Project Management is the application of
knowledge, skills, tools and techniques to project activities in order to meet project requirements
•My definition–Project Management is a deliberate, intense focus
on:• Collaborative, continuous planning
• Task and scope management, with
• Proactive, effective communication
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1. Charter the Project and Evaluate the Business Need
• If you and your staff can’t find two-three hours for some very worthwhile discussions up front…
–Then you probably don’t have time to implement the project or maintain the system upon project completion.
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• It clarifies the business need and expected benefits
• It establishes the project definition and solution
• It provides organizational visibility, identifies resource/budget requirements, AND identifies the BUSINESS SPONSOR
The Project Charter is a pivotal starting point for the project
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2. Appoint a Project Manager
• The project manager leads two critical functions in the project:
–Coordination of project work
–Communication with stakeholders
•A project allowed to progress without appointing a project manager has tremendous risk
• Soft Skills are more important than technical or formal project management skills
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3. Collaborative, Continuous Planning • Establish your Planning Team–Project Manager, Business Sponsor
–Key resource supervisors
• Define project approach/methodology–Procuring a solution vs. building in-house
–Determine best project methodology: Waterfall, Agile, Hybrid, etc.
• If procuring a solution, perform a comprehensive procurement and select a proven vendor
• Add the Vendor Project Manager and Vendor Sponsor to your Planning Team
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•As a Planning Team
–Define the overall schedule
–Define specific team roles and responsibilities
–Continue weekly meetings throughout the life of the project
–Resolve issues, resource conflicts, plan upcoming work, monitor/adjust schedule, and manage changes
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4. Proactive, Effective Communication • Early in the project, hold a Kickoff Meeting for all
team members, key stakeholders, and executives and communicate the plan
• Appoint a Communications Team – boots on the ground
• Establish tools – GoToMeeting/WebEx, company Intranet or SharePoint site
• Provide monthly (minimum) updates on project progress to all stakeholders
• Celebrate key milestones and especially project completion!
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•When team conflicts arise, get to the underlying issue
•Conflict is inevitable and can be beneficial
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5. Continuous Learning
•Monthly team retrospectives on what’s working well and what’s not
•At the end of the project:
–Capture additional lessons learned and feedback on product effectiveness
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Helpful Resources
• Project Management Institute – www.pmi.org
•www.projectmanagement.com
• State of North Dakota, Information Technology Department
–https://www.nd.gov/itd/services/project-management
–Go to Project Management Templates and Guidance
•My contact info:
–[email protected] (701) 328-7395
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THANK YOU!
Q&A