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Best Practices for Improving Customer Service eBook
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Transcript of Best Practices for Improving Customer Service eBook
Best Practicesfor ImprovingCustomer Service
Table of Contents
Why You Should Read this eBook
Understanding the Customer Experience
Poor Customer Service and Your Bottom Line
5 Steps to Delivering Exceptional Service
How to Make a Lasting Impression
Choosing the Right Solution for Your Business
The NexTraq Fleet Tracking Solution
Share this eBook
1
2
3
4
5
6
7
8
Why You Should Read this eBook
Customer service can make or break your business
With the service industry being so competitive standing out among the crowd can be difficult Not only do you have to deliver exceptional customer service but you have to deliver it better than your competitors
So what are you doing to keep your customers coming back
The purpose of this eBook is to inform service businesses of the importance of providing superior customer service Included here is a snapshot of how customer service impacts your bottom line and what you can do to deliver outstanding service and stand out among the competition
Feel free to post and share this eBook with friends contacts and colleagues
1
Understanding the Customer Experience
Do you know what your customers are really saying about your business In order to evaluate your customer service you need to gather and analyze customer feedback and metrics Without this type of information you may think your business provides superior service but you have no data to prove it
Customer feedback can serve as an important tool to help you determine where yoursquore succeeding and where you need improvement
2
808
80 of companies feel that they deliver superior customer service
8 of consumers think these same companies deliver superior customer service
8 out of 10 Americans say they are willing to spend more to ensure an excellent customer experience
Poor Customer Service and Your Bottom Line
When your customers arenrsquot happy itrsquos your business that pays the price One negative customer experience can cause a ripple effect leaving you with lost business and missed opportunities Do you really want bad customer service to damage your reputation and your bottom line
When you deliver poor customer service yoursquore delivering business to your competitors
3
86
86 of people STOP doing business with a company because of BAD customer service
On average consumers tell 9 people about positive experiences and 16 people about negative experiences
Positive Negative
9
16
Here are 5 steps every successful business should take to improve the customer experience
1
2
3
4
5
5 Steps to Delivering Exceptional Service
4
Make a Positive First Impression First impressions are lasting impressions If your business makes a positive first impression on a customer they are more likely to give repeat business and refer you to colleagues and friends
Provide Quick Response Times Customers donrsquot like to be kept waiting Itrsquos important that your employees arrive on schedule and complete jobs in a timely manner
Carry Out Your Promise If you provide your customer with an ETA make sure itrsquos accurate Not only that but make sure the job you said you would do gets done Itrsquos better to under promise and over deliver
Do it Right the First Time Carelessness and mistakes can really hurt your business Make sure the job is done right the first time so you can avoid customer complaints and lost business
Listen to Your Customers Your customers want to feel appreciated Itrsquos important to engage with and listen to your customers You can even create a loyalty program where you provide customers with special offers or discounts This will show that you value your customers
How to Make a Lasting Impression
As we mentioned earlier first impressions are lasting impressions If you consistently make a positive first impression and deliver great service you will see an increase in customer loyalty retention and referrals
So what can you do to make a lasting impression on your customers
Many businesses are utilizing GPS fleet tracking technology to help transform the customer experience How can it benefit your business With a fleet tracking solution you can
Create efficient routes for your drivers and provide your customers with accurate ETAs
5
Re-route your drivers on the fly to avoid traffic congestion getting them to jobs quicker
Ensure your drivers are arriving to appointments on schedule by monitoring vehicle location
Receive automated job status updates so you can make sure jobs are getting done on time
See where your drivers are in real-time where they have been and how long they have been there so you can resolve any customer disputes
Choosing the Right Solution for Your Business
When yoursquore ready to take the first step towards transforming the customer experience itrsquos crucial to find the right solution
for your business Before choosing a fleet management provider here
are 5 questions to take into consideration
6
1
How long has the company been in business
2
Do they have a proven track record of industry firsts
Is the system reliable and easy to use
3
Do they offer top quality hardware
45
Do they offer free unlimited and ongoing training
Itrsquos important to also think about the customer service they offer If they donrsquot deliver exceptional customer service are they really going to be able to help you improve your customer service levels
The NexTraq Fleet Tracking Solution
NexTraqreg is dedicated to helping our customers deliver superior service and stand out among the crowd Check out how our customers have benefited from the NexTraq solution
7
Interested in seeing if the NexTraq solution is the right fit for your businessVisit wwwnextraqcom or call us at 8003586178 We look forward to hearing from you
ldquoThe NexTraq solution is an excellent tool that makes you more efficient and improves customer relations I guarantee it has made us more efficientrdquoKerry Taylor President of Millersburg Electric
ldquoThe over-the-road trucking industry is very competitive If a customer doesnrsquot like you they can easily find another company My customer satisfaction has increased since implementing the NexTraq Fleet Tracking solutionrdquoIvan Enev President of World Way Inc
ldquoThe ability to reroute a driver to a new service request has helped to improve our processes and ultimately our customer servicerdquoNathan Franklin Electrical Engineer for Holston Electric Cooperative
Table of Contents
Why You Should Read this eBook
Understanding the Customer Experience
Poor Customer Service and Your Bottom Line
5 Steps to Delivering Exceptional Service
How to Make a Lasting Impression
Choosing the Right Solution for Your Business
The NexTraq Fleet Tracking Solution
Share this eBook
1
2
3
4
5
6
7
8
Why You Should Read this eBook
Customer service can make or break your business
With the service industry being so competitive standing out among the crowd can be difficult Not only do you have to deliver exceptional customer service but you have to deliver it better than your competitors
So what are you doing to keep your customers coming back
The purpose of this eBook is to inform service businesses of the importance of providing superior customer service Included here is a snapshot of how customer service impacts your bottom line and what you can do to deliver outstanding service and stand out among the competition
Feel free to post and share this eBook with friends contacts and colleagues
1
Understanding the Customer Experience
Do you know what your customers are really saying about your business In order to evaluate your customer service you need to gather and analyze customer feedback and metrics Without this type of information you may think your business provides superior service but you have no data to prove it
Customer feedback can serve as an important tool to help you determine where yoursquore succeeding and where you need improvement
2
808
80 of companies feel that they deliver superior customer service
8 of consumers think these same companies deliver superior customer service
8 out of 10 Americans say they are willing to spend more to ensure an excellent customer experience
Poor Customer Service and Your Bottom Line
When your customers arenrsquot happy itrsquos your business that pays the price One negative customer experience can cause a ripple effect leaving you with lost business and missed opportunities Do you really want bad customer service to damage your reputation and your bottom line
When you deliver poor customer service yoursquore delivering business to your competitors
3
86
86 of people STOP doing business with a company because of BAD customer service
On average consumers tell 9 people about positive experiences and 16 people about negative experiences
Positive Negative
9
16
Here are 5 steps every successful business should take to improve the customer experience
1
2
3
4
5
5 Steps to Delivering Exceptional Service
4
Make a Positive First Impression First impressions are lasting impressions If your business makes a positive first impression on a customer they are more likely to give repeat business and refer you to colleagues and friends
Provide Quick Response Times Customers donrsquot like to be kept waiting Itrsquos important that your employees arrive on schedule and complete jobs in a timely manner
Carry Out Your Promise If you provide your customer with an ETA make sure itrsquos accurate Not only that but make sure the job you said you would do gets done Itrsquos better to under promise and over deliver
Do it Right the First Time Carelessness and mistakes can really hurt your business Make sure the job is done right the first time so you can avoid customer complaints and lost business
Listen to Your Customers Your customers want to feel appreciated Itrsquos important to engage with and listen to your customers You can even create a loyalty program where you provide customers with special offers or discounts This will show that you value your customers
How to Make a Lasting Impression
As we mentioned earlier first impressions are lasting impressions If you consistently make a positive first impression and deliver great service you will see an increase in customer loyalty retention and referrals
So what can you do to make a lasting impression on your customers
Many businesses are utilizing GPS fleet tracking technology to help transform the customer experience How can it benefit your business With a fleet tracking solution you can
Create efficient routes for your drivers and provide your customers with accurate ETAs
5
Re-route your drivers on the fly to avoid traffic congestion getting them to jobs quicker
Ensure your drivers are arriving to appointments on schedule by monitoring vehicle location
Receive automated job status updates so you can make sure jobs are getting done on time
See where your drivers are in real-time where they have been and how long they have been there so you can resolve any customer disputes
Choosing the Right Solution for Your Business
When yoursquore ready to take the first step towards transforming the customer experience itrsquos crucial to find the right solution
for your business Before choosing a fleet management provider here
are 5 questions to take into consideration
6
1
How long has the company been in business
2
Do they have a proven track record of industry firsts
Is the system reliable and easy to use
3
Do they offer top quality hardware
45
Do they offer free unlimited and ongoing training
Itrsquos important to also think about the customer service they offer If they donrsquot deliver exceptional customer service are they really going to be able to help you improve your customer service levels
The NexTraq Fleet Tracking Solution
NexTraqreg is dedicated to helping our customers deliver superior service and stand out among the crowd Check out how our customers have benefited from the NexTraq solution
7
Interested in seeing if the NexTraq solution is the right fit for your businessVisit wwwnextraqcom or call us at 8003586178 We look forward to hearing from you
ldquoThe NexTraq solution is an excellent tool that makes you more efficient and improves customer relations I guarantee it has made us more efficientrdquoKerry Taylor President of Millersburg Electric
ldquoThe over-the-road trucking industry is very competitive If a customer doesnrsquot like you they can easily find another company My customer satisfaction has increased since implementing the NexTraq Fleet Tracking solutionrdquoIvan Enev President of World Way Inc
ldquoThe ability to reroute a driver to a new service request has helped to improve our processes and ultimately our customer servicerdquoNathan Franklin Electrical Engineer for Holston Electric Cooperative
Why You Should Read this eBook
Customer service can make or break your business
With the service industry being so competitive standing out among the crowd can be difficult Not only do you have to deliver exceptional customer service but you have to deliver it better than your competitors
So what are you doing to keep your customers coming back
The purpose of this eBook is to inform service businesses of the importance of providing superior customer service Included here is a snapshot of how customer service impacts your bottom line and what you can do to deliver outstanding service and stand out among the competition
Feel free to post and share this eBook with friends contacts and colleagues
1
Understanding the Customer Experience
Do you know what your customers are really saying about your business In order to evaluate your customer service you need to gather and analyze customer feedback and metrics Without this type of information you may think your business provides superior service but you have no data to prove it
Customer feedback can serve as an important tool to help you determine where yoursquore succeeding and where you need improvement
2
808
80 of companies feel that they deliver superior customer service
8 of consumers think these same companies deliver superior customer service
8 out of 10 Americans say they are willing to spend more to ensure an excellent customer experience
Poor Customer Service and Your Bottom Line
When your customers arenrsquot happy itrsquos your business that pays the price One negative customer experience can cause a ripple effect leaving you with lost business and missed opportunities Do you really want bad customer service to damage your reputation and your bottom line
When you deliver poor customer service yoursquore delivering business to your competitors
3
86
86 of people STOP doing business with a company because of BAD customer service
On average consumers tell 9 people about positive experiences and 16 people about negative experiences
Positive Negative
9
16
Here are 5 steps every successful business should take to improve the customer experience
1
2
3
4
5
5 Steps to Delivering Exceptional Service
4
Make a Positive First Impression First impressions are lasting impressions If your business makes a positive first impression on a customer they are more likely to give repeat business and refer you to colleagues and friends
Provide Quick Response Times Customers donrsquot like to be kept waiting Itrsquos important that your employees arrive on schedule and complete jobs in a timely manner
Carry Out Your Promise If you provide your customer with an ETA make sure itrsquos accurate Not only that but make sure the job you said you would do gets done Itrsquos better to under promise and over deliver
Do it Right the First Time Carelessness and mistakes can really hurt your business Make sure the job is done right the first time so you can avoid customer complaints and lost business
Listen to Your Customers Your customers want to feel appreciated Itrsquos important to engage with and listen to your customers You can even create a loyalty program where you provide customers with special offers or discounts This will show that you value your customers
How to Make a Lasting Impression
As we mentioned earlier first impressions are lasting impressions If you consistently make a positive first impression and deliver great service you will see an increase in customer loyalty retention and referrals
So what can you do to make a lasting impression on your customers
Many businesses are utilizing GPS fleet tracking technology to help transform the customer experience How can it benefit your business With a fleet tracking solution you can
Create efficient routes for your drivers and provide your customers with accurate ETAs
5
Re-route your drivers on the fly to avoid traffic congestion getting them to jobs quicker
Ensure your drivers are arriving to appointments on schedule by monitoring vehicle location
Receive automated job status updates so you can make sure jobs are getting done on time
See where your drivers are in real-time where they have been and how long they have been there so you can resolve any customer disputes
Choosing the Right Solution for Your Business
When yoursquore ready to take the first step towards transforming the customer experience itrsquos crucial to find the right solution
for your business Before choosing a fleet management provider here
are 5 questions to take into consideration
6
1
How long has the company been in business
2
Do they have a proven track record of industry firsts
Is the system reliable and easy to use
3
Do they offer top quality hardware
45
Do they offer free unlimited and ongoing training
Itrsquos important to also think about the customer service they offer If they donrsquot deliver exceptional customer service are they really going to be able to help you improve your customer service levels
The NexTraq Fleet Tracking Solution
NexTraqreg is dedicated to helping our customers deliver superior service and stand out among the crowd Check out how our customers have benefited from the NexTraq solution
7
Interested in seeing if the NexTraq solution is the right fit for your businessVisit wwwnextraqcom or call us at 8003586178 We look forward to hearing from you
ldquoThe NexTraq solution is an excellent tool that makes you more efficient and improves customer relations I guarantee it has made us more efficientrdquoKerry Taylor President of Millersburg Electric
ldquoThe over-the-road trucking industry is very competitive If a customer doesnrsquot like you they can easily find another company My customer satisfaction has increased since implementing the NexTraq Fleet Tracking solutionrdquoIvan Enev President of World Way Inc
ldquoThe ability to reroute a driver to a new service request has helped to improve our processes and ultimately our customer servicerdquoNathan Franklin Electrical Engineer for Holston Electric Cooperative
Understanding the Customer Experience
Do you know what your customers are really saying about your business In order to evaluate your customer service you need to gather and analyze customer feedback and metrics Without this type of information you may think your business provides superior service but you have no data to prove it
Customer feedback can serve as an important tool to help you determine where yoursquore succeeding and where you need improvement
2
808
80 of companies feel that they deliver superior customer service
8 of consumers think these same companies deliver superior customer service
8 out of 10 Americans say they are willing to spend more to ensure an excellent customer experience
Poor Customer Service and Your Bottom Line
When your customers arenrsquot happy itrsquos your business that pays the price One negative customer experience can cause a ripple effect leaving you with lost business and missed opportunities Do you really want bad customer service to damage your reputation and your bottom line
When you deliver poor customer service yoursquore delivering business to your competitors
3
86
86 of people STOP doing business with a company because of BAD customer service
On average consumers tell 9 people about positive experiences and 16 people about negative experiences
Positive Negative
9
16
Here are 5 steps every successful business should take to improve the customer experience
1
2
3
4
5
5 Steps to Delivering Exceptional Service
4
Make a Positive First Impression First impressions are lasting impressions If your business makes a positive first impression on a customer they are more likely to give repeat business and refer you to colleagues and friends
Provide Quick Response Times Customers donrsquot like to be kept waiting Itrsquos important that your employees arrive on schedule and complete jobs in a timely manner
Carry Out Your Promise If you provide your customer with an ETA make sure itrsquos accurate Not only that but make sure the job you said you would do gets done Itrsquos better to under promise and over deliver
Do it Right the First Time Carelessness and mistakes can really hurt your business Make sure the job is done right the first time so you can avoid customer complaints and lost business
Listen to Your Customers Your customers want to feel appreciated Itrsquos important to engage with and listen to your customers You can even create a loyalty program where you provide customers with special offers or discounts This will show that you value your customers
How to Make a Lasting Impression
As we mentioned earlier first impressions are lasting impressions If you consistently make a positive first impression and deliver great service you will see an increase in customer loyalty retention and referrals
So what can you do to make a lasting impression on your customers
Many businesses are utilizing GPS fleet tracking technology to help transform the customer experience How can it benefit your business With a fleet tracking solution you can
Create efficient routes for your drivers and provide your customers with accurate ETAs
5
Re-route your drivers on the fly to avoid traffic congestion getting them to jobs quicker
Ensure your drivers are arriving to appointments on schedule by monitoring vehicle location
Receive automated job status updates so you can make sure jobs are getting done on time
See where your drivers are in real-time where they have been and how long they have been there so you can resolve any customer disputes
Choosing the Right Solution for Your Business
When yoursquore ready to take the first step towards transforming the customer experience itrsquos crucial to find the right solution
for your business Before choosing a fleet management provider here
are 5 questions to take into consideration
6
1
How long has the company been in business
2
Do they have a proven track record of industry firsts
Is the system reliable and easy to use
3
Do they offer top quality hardware
45
Do they offer free unlimited and ongoing training
Itrsquos important to also think about the customer service they offer If they donrsquot deliver exceptional customer service are they really going to be able to help you improve your customer service levels
The NexTraq Fleet Tracking Solution
NexTraqreg is dedicated to helping our customers deliver superior service and stand out among the crowd Check out how our customers have benefited from the NexTraq solution
7
Interested in seeing if the NexTraq solution is the right fit for your businessVisit wwwnextraqcom or call us at 8003586178 We look forward to hearing from you
ldquoThe NexTraq solution is an excellent tool that makes you more efficient and improves customer relations I guarantee it has made us more efficientrdquoKerry Taylor President of Millersburg Electric
ldquoThe over-the-road trucking industry is very competitive If a customer doesnrsquot like you they can easily find another company My customer satisfaction has increased since implementing the NexTraq Fleet Tracking solutionrdquoIvan Enev President of World Way Inc
ldquoThe ability to reroute a driver to a new service request has helped to improve our processes and ultimately our customer servicerdquoNathan Franklin Electrical Engineer for Holston Electric Cooperative
Poor Customer Service and Your Bottom Line
When your customers arenrsquot happy itrsquos your business that pays the price One negative customer experience can cause a ripple effect leaving you with lost business and missed opportunities Do you really want bad customer service to damage your reputation and your bottom line
When you deliver poor customer service yoursquore delivering business to your competitors
3
86
86 of people STOP doing business with a company because of BAD customer service
On average consumers tell 9 people about positive experiences and 16 people about negative experiences
Positive Negative
9
16
Here are 5 steps every successful business should take to improve the customer experience
1
2
3
4
5
5 Steps to Delivering Exceptional Service
4
Make a Positive First Impression First impressions are lasting impressions If your business makes a positive first impression on a customer they are more likely to give repeat business and refer you to colleagues and friends
Provide Quick Response Times Customers donrsquot like to be kept waiting Itrsquos important that your employees arrive on schedule and complete jobs in a timely manner
Carry Out Your Promise If you provide your customer with an ETA make sure itrsquos accurate Not only that but make sure the job you said you would do gets done Itrsquos better to under promise and over deliver
Do it Right the First Time Carelessness and mistakes can really hurt your business Make sure the job is done right the first time so you can avoid customer complaints and lost business
Listen to Your Customers Your customers want to feel appreciated Itrsquos important to engage with and listen to your customers You can even create a loyalty program where you provide customers with special offers or discounts This will show that you value your customers
How to Make a Lasting Impression
As we mentioned earlier first impressions are lasting impressions If you consistently make a positive first impression and deliver great service you will see an increase in customer loyalty retention and referrals
So what can you do to make a lasting impression on your customers
Many businesses are utilizing GPS fleet tracking technology to help transform the customer experience How can it benefit your business With a fleet tracking solution you can
Create efficient routes for your drivers and provide your customers with accurate ETAs
5
Re-route your drivers on the fly to avoid traffic congestion getting them to jobs quicker
Ensure your drivers are arriving to appointments on schedule by monitoring vehicle location
Receive automated job status updates so you can make sure jobs are getting done on time
See where your drivers are in real-time where they have been and how long they have been there so you can resolve any customer disputes
Choosing the Right Solution for Your Business
When yoursquore ready to take the first step towards transforming the customer experience itrsquos crucial to find the right solution
for your business Before choosing a fleet management provider here
are 5 questions to take into consideration
6
1
How long has the company been in business
2
Do they have a proven track record of industry firsts
Is the system reliable and easy to use
3
Do they offer top quality hardware
45
Do they offer free unlimited and ongoing training
Itrsquos important to also think about the customer service they offer If they donrsquot deliver exceptional customer service are they really going to be able to help you improve your customer service levels
The NexTraq Fleet Tracking Solution
NexTraqreg is dedicated to helping our customers deliver superior service and stand out among the crowd Check out how our customers have benefited from the NexTraq solution
7
Interested in seeing if the NexTraq solution is the right fit for your businessVisit wwwnextraqcom or call us at 8003586178 We look forward to hearing from you
ldquoThe NexTraq solution is an excellent tool that makes you more efficient and improves customer relations I guarantee it has made us more efficientrdquoKerry Taylor President of Millersburg Electric
ldquoThe over-the-road trucking industry is very competitive If a customer doesnrsquot like you they can easily find another company My customer satisfaction has increased since implementing the NexTraq Fleet Tracking solutionrdquoIvan Enev President of World Way Inc
ldquoThe ability to reroute a driver to a new service request has helped to improve our processes and ultimately our customer servicerdquoNathan Franklin Electrical Engineer for Holston Electric Cooperative
Here are 5 steps every successful business should take to improve the customer experience
1
2
3
4
5
5 Steps to Delivering Exceptional Service
4
Make a Positive First Impression First impressions are lasting impressions If your business makes a positive first impression on a customer they are more likely to give repeat business and refer you to colleagues and friends
Provide Quick Response Times Customers donrsquot like to be kept waiting Itrsquos important that your employees arrive on schedule and complete jobs in a timely manner
Carry Out Your Promise If you provide your customer with an ETA make sure itrsquos accurate Not only that but make sure the job you said you would do gets done Itrsquos better to under promise and over deliver
Do it Right the First Time Carelessness and mistakes can really hurt your business Make sure the job is done right the first time so you can avoid customer complaints and lost business
Listen to Your Customers Your customers want to feel appreciated Itrsquos important to engage with and listen to your customers You can even create a loyalty program where you provide customers with special offers or discounts This will show that you value your customers
How to Make a Lasting Impression
As we mentioned earlier first impressions are lasting impressions If you consistently make a positive first impression and deliver great service you will see an increase in customer loyalty retention and referrals
So what can you do to make a lasting impression on your customers
Many businesses are utilizing GPS fleet tracking technology to help transform the customer experience How can it benefit your business With a fleet tracking solution you can
Create efficient routes for your drivers and provide your customers with accurate ETAs
5
Re-route your drivers on the fly to avoid traffic congestion getting them to jobs quicker
Ensure your drivers are arriving to appointments on schedule by monitoring vehicle location
Receive automated job status updates so you can make sure jobs are getting done on time
See where your drivers are in real-time where they have been and how long they have been there so you can resolve any customer disputes
Choosing the Right Solution for Your Business
When yoursquore ready to take the first step towards transforming the customer experience itrsquos crucial to find the right solution
for your business Before choosing a fleet management provider here
are 5 questions to take into consideration
6
1
How long has the company been in business
2
Do they have a proven track record of industry firsts
Is the system reliable and easy to use
3
Do they offer top quality hardware
45
Do they offer free unlimited and ongoing training
Itrsquos important to also think about the customer service they offer If they donrsquot deliver exceptional customer service are they really going to be able to help you improve your customer service levels
The NexTraq Fleet Tracking Solution
NexTraqreg is dedicated to helping our customers deliver superior service and stand out among the crowd Check out how our customers have benefited from the NexTraq solution
7
Interested in seeing if the NexTraq solution is the right fit for your businessVisit wwwnextraqcom or call us at 8003586178 We look forward to hearing from you
ldquoThe NexTraq solution is an excellent tool that makes you more efficient and improves customer relations I guarantee it has made us more efficientrdquoKerry Taylor President of Millersburg Electric
ldquoThe over-the-road trucking industry is very competitive If a customer doesnrsquot like you they can easily find another company My customer satisfaction has increased since implementing the NexTraq Fleet Tracking solutionrdquoIvan Enev President of World Way Inc
ldquoThe ability to reroute a driver to a new service request has helped to improve our processes and ultimately our customer servicerdquoNathan Franklin Electrical Engineer for Holston Electric Cooperative
How to Make a Lasting Impression
As we mentioned earlier first impressions are lasting impressions If you consistently make a positive first impression and deliver great service you will see an increase in customer loyalty retention and referrals
So what can you do to make a lasting impression on your customers
Many businesses are utilizing GPS fleet tracking technology to help transform the customer experience How can it benefit your business With a fleet tracking solution you can
Create efficient routes for your drivers and provide your customers with accurate ETAs
5
Re-route your drivers on the fly to avoid traffic congestion getting them to jobs quicker
Ensure your drivers are arriving to appointments on schedule by monitoring vehicle location
Receive automated job status updates so you can make sure jobs are getting done on time
See where your drivers are in real-time where they have been and how long they have been there so you can resolve any customer disputes
Choosing the Right Solution for Your Business
When yoursquore ready to take the first step towards transforming the customer experience itrsquos crucial to find the right solution
for your business Before choosing a fleet management provider here
are 5 questions to take into consideration
6
1
How long has the company been in business
2
Do they have a proven track record of industry firsts
Is the system reliable and easy to use
3
Do they offer top quality hardware
45
Do they offer free unlimited and ongoing training
Itrsquos important to also think about the customer service they offer If they donrsquot deliver exceptional customer service are they really going to be able to help you improve your customer service levels
The NexTraq Fleet Tracking Solution
NexTraqreg is dedicated to helping our customers deliver superior service and stand out among the crowd Check out how our customers have benefited from the NexTraq solution
7
Interested in seeing if the NexTraq solution is the right fit for your businessVisit wwwnextraqcom or call us at 8003586178 We look forward to hearing from you
ldquoThe NexTraq solution is an excellent tool that makes you more efficient and improves customer relations I guarantee it has made us more efficientrdquoKerry Taylor President of Millersburg Electric
ldquoThe over-the-road trucking industry is very competitive If a customer doesnrsquot like you they can easily find another company My customer satisfaction has increased since implementing the NexTraq Fleet Tracking solutionrdquoIvan Enev President of World Way Inc
ldquoThe ability to reroute a driver to a new service request has helped to improve our processes and ultimately our customer servicerdquoNathan Franklin Electrical Engineer for Holston Electric Cooperative
Choosing the Right Solution for Your Business
When yoursquore ready to take the first step towards transforming the customer experience itrsquos crucial to find the right solution
for your business Before choosing a fleet management provider here
are 5 questions to take into consideration
6
1
How long has the company been in business
2
Do they have a proven track record of industry firsts
Is the system reliable and easy to use
3
Do they offer top quality hardware
45
Do they offer free unlimited and ongoing training
Itrsquos important to also think about the customer service they offer If they donrsquot deliver exceptional customer service are they really going to be able to help you improve your customer service levels
The NexTraq Fleet Tracking Solution
NexTraqreg is dedicated to helping our customers deliver superior service and stand out among the crowd Check out how our customers have benefited from the NexTraq solution
7
Interested in seeing if the NexTraq solution is the right fit for your businessVisit wwwnextraqcom or call us at 8003586178 We look forward to hearing from you
ldquoThe NexTraq solution is an excellent tool that makes you more efficient and improves customer relations I guarantee it has made us more efficientrdquoKerry Taylor President of Millersburg Electric
ldquoThe over-the-road trucking industry is very competitive If a customer doesnrsquot like you they can easily find another company My customer satisfaction has increased since implementing the NexTraq Fleet Tracking solutionrdquoIvan Enev President of World Way Inc
ldquoThe ability to reroute a driver to a new service request has helped to improve our processes and ultimately our customer servicerdquoNathan Franklin Electrical Engineer for Holston Electric Cooperative
The NexTraq Fleet Tracking Solution
NexTraqreg is dedicated to helping our customers deliver superior service and stand out among the crowd Check out how our customers have benefited from the NexTraq solution
7
Interested in seeing if the NexTraq solution is the right fit for your businessVisit wwwnextraqcom or call us at 8003586178 We look forward to hearing from you
ldquoThe NexTraq solution is an excellent tool that makes you more efficient and improves customer relations I guarantee it has made us more efficientrdquoKerry Taylor President of Millersburg Electric
ldquoThe over-the-road trucking industry is very competitive If a customer doesnrsquot like you they can easily find another company My customer satisfaction has increased since implementing the NexTraq Fleet Tracking solutionrdquoIvan Enev President of World Way Inc
ldquoThe ability to reroute a driver to a new service request has helped to improve our processes and ultimately our customer servicerdquoNathan Franklin Electrical Engineer for Holston Electric Cooperative