Best Practice in Supported Employment Engagement – A Canadian Perspective.

Best Practice in Supported Best Practice in Supported Employment Engagement – A Employment Engagement – A

Canadian Perspective Canadian Perspective

Welcome and Welcome and IntroductionsIntroductions

Overview of Office of Overview of Office of Public EngagementPublic Engagement

Table Introductions

Office of Public EngagementOffice of Public Engagement

Rural SecretariatRural Secretariat• Work with partners to engage the public in

dialogue related to the future of rural NL.• Assist partners including Provincial

Government departments to collaborate more effectively for sustainability.

• Work with partners to conduct and facilitate research that helps inform policy-/decision-making.

• Support 10 advisory councils who develop policy-advice for the Provincial Government.

Table IntroductionsTable Introductions

Overview and Process Overview and Process for the Dayfor the Day

Process for the DayProcess for the DayTheming Process

• Facilitator, a recorder and laptop at each table• Theme Team

Electronic PollingKeypads Instantaneous response

Let’s try it out!Let’s try it out!

Which Disney character Which Disney character describes you best?describes you best?

1. 2. 3. 4. 5. 6. 7.

17%

11%

24%

14%

11%

19%

3%

1. Mickey mouse2. Minnie Mouse3. Goofy4. Donald Duck5. Daisy Duck6. Pluto7. Other

Let’s see who’s in the Let’s see who’s in the roomroom

In which region do you In which region do you live?live?

1. Newfoundland and Labrador

2. Nova Scotia3. Prince Edward Island4. New Brunswick5. Quebec6. Ontario

1. 2. 3. 4. 5. 6.

61%

14%

8%8%8%

0%

In which region do you In which region do you live?live?

1. Manitoba2. Saskatchewan3. Alberta4. British Columbia5. Northwest Territories6. Yukon7. Nunavut

1. 2. 3. 4. 5. 6. 7.

14%

29%

0% 0%

6%

0%

51%

I am ….I am ….

1. Male 2. Female

1. 2.

71%

29%

What is your age?

1. Under 182. 18-243. 25-344. 35-445. 45-546. 55+

1. 2. 3. 4. 5. 6.

0% 1%

21%

24%

36%

17%

I have worked in I have worked in Supported Supported

Employment for:Employment for:1. Less than 1 year2. 2-5 years3. 6-10 years4. 11-20 years5. 20+ years

Less

than 1 year

2-5 years

6-10 years

11-20 years

20+ years

15%

25%

21%19%

21%

I work for…I work for…1. Not-for profit

organization2. Government3. Private Industry4. Other

Not-for p

rofit o

rgan

ization

Govern

ment

Private In

dustry

Other

72%

9%6%13%

My organization has _________ My organization has _________

core staff (Full-time core staff (Full-time

employees).employees).

1. 0-52. 6-103. 11-154. 15+

58%

6%8%

29%

My role in my organization My role in my organization

is:is:

1. Frontline2. Management3. Board member4. Consumer

1. 2. 3. 4.

34%

1%4%

60%

How many CASE conferences How many CASE conferences

have you been to?have you been to?

1. 1-32. 4-63. 7-94. 10+

1. 2. 3. 4.

79%

4%1%

15%

MandateMandateMissionMission

PrinciplesPrinciples

Mandate Mandate

• CASE stands for the Canadian Association for Supported Employment. Established in 1999, CASE was initially an informal network of service providers and concerned citizens who were concerned about the full participation of persons with disabilities in the Canadian labour force.

PollingPolling

CASE stands for the Canadian Association for CASE stands for the Canadian Association for Supported Employment. Established in 1999, CASE Supported Employment. Established in 1999, CASE

was initially an informal network of service was initially an informal network of service providers and concerned citizens who were providers and concerned citizens who were

concerned about the full participation of persons concerned about the full participation of persons with disabilities in the Canadian labour force.with disabilities in the Canadian labour force.

Is this an appropriate Mandate statement for Is this an appropriate Mandate statement for CASE?CASE?

1. Yes2. No3. Unsure

60%

27%

13%

MissionMissiono CASE promotes workplace inclusion for

Canadians with disabilities through supported employment to eliminate the barriers that prevent the full participation of these individuals.

o CASE embraces diversity and believes in personal choice and opportunity for all individuals.

o We achieve our goals through a national network and our partnerships with stakeholders.

PollingPolling

Is this an appropriate Mission statement Is this an appropriate Mission statement for CASE?for CASE?


86%

12%2%

CASE Action MandateCASE Action Mandate

Polling

Please choose your top priorities Please choose your top priorities for the CASE Action Mandate for the CASE Action Mandate (Pick (Pick

Top 5):Top 5):

1. Spearhead national supported employment initiatives.2. Provide expert supported employment representation

in government policy development. (Federal & Provincial)

3. Advocate for the recognition of supported employment service provider as professionals in a specialized field.

4. Organize coherent and cohesive national supported employment strategies.

5. Establish a central base for distribution of information related to supported employment. Generate and maintain a national database.

6. Demonstrate a commitment to stakeholders by promoting inclusive research methods (e.g. PAR, Participatory Action Research) and sharing the results.

7. Support and promote an annual national conference and annual general meeting.

8. Encourage the Canadian innovators in supported employment (promote national recognition).

1. 2. 3. 4. 5. 6. 7. 8.

17%

16% 16%

8%

10%

8%

12%

14%

Best PracticesBest Practices

Survey Results

Language is always Language is always important in community, important in community,

what should we refer to the what should we refer to the people we serve as?people we serve as?

1. Job seeker2. Client3. Participant4. Individual5. Other

49%

17%

5%

15%14%

What should we call the What should we call the Philosophy section of the Philosophy section of the

website?website?

1. Philosophy2. Guiding Principals3. Best Practice

points4. Values5. Other

5%

67%

2%

11%16%

Website ReviewWebsite Review

Table Discussion

Given the overview that you just received, please think of a question

that could be posed to each “sector” after they have viewed it.

Come up with one question for each “sector” (Support worker, job

seeker, employer)

Discussion

Successful Employment Successful Employment PlacementsPlacements

Table Discussion

What needs to happen to ensure a successful

employment for a person with a disability?

Discussion

BREAKBREAK

Theme Team Report Theme Team Report BackBack

Website Review And

Ensuring Successful Employment

Generic QuestionsGeneric Questions• Is there anything missing from the website?• Have all your questions been answered?• Did you find the website helpful?• Who is or is not eligible for our services?• Was the website accessible, easy to navigate• Was this website user friendly?• Did this website use plain language?• Would you recommend this website to a friend?• How did you hear about the website?• Do you feel that this website has the necessary information

to lead you in the right direction?

Questions for Support Worker Questions for Support Worker

• Are you interested in being a support worker?

• What are the essential elements of supported employment?

• What do you feel your role is as a support worker?

• Is your job to do the task that is assigned to the client?

• What qualifications are needed to be a support worker?

• What qualifications do you currently have?

Questions for Job SeekerQuestions for Job Seeker• Do you feel like you get enough support - are we missing

services• Are you a new job seeker seeking SE services?• After viewing this website would you be able to explain this

information to a fellow job seeker?• Do you know how to start your job search – who to connect with

(job broker), where to go for assistance• What are important things to do to prepare for getting a job?• What would be your expectations of CASE and SE providers in

helping you to succeed?• What do you need to think about before your job interview?• What is it that you are looking for? (long term plans/goals, why

work is important to you)• What will have happen to my income assistance if I work?• what do you need to be more competent and successful with

your job search?

Questions for EmployerQuestions for Employer• Have you hired a PWD in the past?• What would prevent you from hiring someone with a disability?

(concerns, challenges)• What support/information do you need in order to hire a PWD?• Did this give you a better understanding on how to hire a PWD• What are the advantages in partnering with supported

employment?• Are you an employer that is new to making an new SE hire?• Employers telling their successes• Does your current hiring practice currently involve employee

diversity?• Describe how this website has impacted your practice or belief

around hiring individuals with diversity.• What do you think is the best way to educate your staff/team

regarding persons with disabilities. (Sensitivity training...etc).

What needs to happen to ensure a What needs to happen to ensure a successful employment for a person successful employment for a person

with a disability?with a disability?• Team approach focus on relationship building

between all players.• Be realistic and clear about expectations (job

seeker, employer, family, etc.).• Appropriate training and education; job

readiness/mentorship(employer, co-workers, job seeker).

• Good monitoring and evaluation practice.• Right employer, right job, right time.• Ongoing and open communication between all.

The top 3 things needed to ensure The top 3 things needed to ensure successful employment for a successful employment for a person with a disability are:person with a disability are:

1. Team approach focus on relationship building between all players.

2. Be realistic and clear about expectations (job seeker, employer, family, etc.).

3. Appropriate training and education; job readiness/mentorship(employer, co-workers, job seeker).

4. Good monitoring and evaluation practice.

5. Right employer, right job, right time.6. Ongoing and open communication

between all.

22%

19%

15%

21%

5%

17%

Return on InvestmentReturn on Investment

http://www.youtube.com/watch?v=SkDRfalL0js

PollingPolling

Do you think this video Do you think this video appropriately reflects appropriately reflects

supportive employment?supportive employment?


YesNo

Unsure

62%

23%15%

What is the “return on investment” or the

“benefit(s)” to employers for hiring people with

disabilities?

Discussion

Competencies and Competencies and CredentialsCredentials

Table Discussion

What are some methods or measures to prove your

competencies in order to be credentialed in best

practices of Supported Employment?

Discussion

Trivia CompetitionTrivia Competition

Who’s knows Canada?

Theme Team Report Theme Team Report BackBack

Return on Investment and

Competencies and Credentials

Benefits to employers to hiring people Benefits to employers to hiring people with disabilities are:with disabilities are:

• Reduced Staffing costs (Low employee turnover, re-hiring, training/re-training, long term, punctual, less sick days)

• Diverse workforce• Positive business image in the community• Positive impact on other employees – increased

morale and work ethic• Dependable employees• Making accommodations for PWD benefits all

employees

The top 3 benefits to employers in The top 3 benefits to employers in hiring people with disabilities are:hiring people with disabilities are:

1. Reduced Staffing costs (Low employee turnover, re-hiring, training/re-training, long term, punctual, less sick days)

2. Diverse workforce3. Positive business image in

the community4. Positive impact on other

employees – increased morale and work ethic

5. Dependable employees6. Making accommodations for

PWD benefits all employeesReduce

d Staffing c

osts (..

.

Diverse w

orkforce

Positive busin

ess im

age i..

.

Positive im

pact on oth

e...

Dependable employees

Making acc

ommodations...

25%

14%

4%

14%

23%21%

Some methods or measures to prove your Some methods or measures to prove your competencies in order to be credentialed in competencies in order to be credentialed in

best practices of Supported Employment best practices of Supported Employment are:are:

• Provincial and National Standards agreed to and recognized

• Standardized formal training (diploma, post secondary)

• Standardized testing• Credit for experience and practice knowledge• Requires formal application process• Practical field work• Testimonials/letters of recommendation

EvaluationEvaluation

I feel that the group of participants I feel that the group of participants at this event was representative of at this event was representative of the types of people affected by the the types of people affected by the

topic/issue(s) discussed today. topic/issue(s) discussed today.

1. 2. 3. 4. 5. 6.

29%

52%

0%

5%2%

13%

1. Strongly Agree2. Agree3. Disagree4. Strongly Disagree5. Do not know6. Other

I feel that all important aspects I feel that all important aspects of the topic(s) were covered of the topic(s) were covered

today. today.

1. 2. 3. 4. 5. 6.

13%

75%

0%4%2%

6%


I liked the table I liked the table discussion process used discussion process used

here today.here today.

1. 2. 3. 4. 5. 6.

45%

49%

2%0%0%

4%


I was provided with an I was provided with an opportunity to have my opportunity to have my

say.say.

1. 2. 3. 4. 5. 6.

52%

46%

0%0%0%2%


I feel that today’s input/feedback I feel that today’s input/feedback from me and other participants from me and other participants will be considered by organizers will be considered by organizers

of this event.of this event.

1. 2. 3. 4. 5. 6.

51%

42%

0%

8%

0%0%


Closing RemarksClosing Remarks

Best Practice in Supported Employment Engagement – A Canadian Perspective.

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Transcript of Best Practice in Supported Employment Engagement – A Canadian Perspective.