Peng Paternostre

Joost Naessens

Gert Van Bortel

Jon Gibbard

Chris Sowden

Manager Transport & Logistics, Cefic

Director Transport & Logistics, Cefic

Vice President, BASF & Chairman ICE Network

Director, NCEC

Head of Emergency Responder Team, NCEC

Best practice in level 1 emergency response

Poll QuestionHave you heard of the Cefic level 1 guidance?

Cefic Transport & Logistics strategic priorities

Safety

Sustainable Transport & Logistics

People Profit Planet

Environment

We strive for a low emission

transport system

• Multimodal optimisation:

resource and asset optimization

• Shift to rail and inland navigation

• Shifting to more energy efficient transport

modes

Efficiency and reliability

We make our transport

system smarter

• Collaboration for data sharing

• Digitalisation, harmonisation and

integration of processes

Transport safety is our

license to operate

• Risk Management

• Safety Guidelines

• TDG Regulations Management

• SQAS: Logistics service providers

assessment

• ICE: emergency intervention

Taking systematic steps for making optimal

use of all transport modes

Through collaboration and digitalizationWe are committed to maintaining

responsible operations, end-to-end

Cefic Transport & Logistics safety management

Network of experts

transport & logistics safety

• Accountability, leadership

• 46 member companies /

associations / sector groups

• 70+ experts

Industry Guidelines

• Transport & logistics guidelines

• https://cefic.org/guidance/transport-and-

logistics/

Logistics Service Provider Management

(SQAS)

• Assessment of logistics service providers on

safety, quality, security, environment, CSR

• Include emissions & pollutions

• www.sqas.org

Risk Assessment & Management

• Advocacy on risk management framework

(RMF)

• Development and implementation of

prevention & mitigation measures :

guidelines, digitalisation

Safety performance management,

incident reporting

• Define and monitor leading KPI’s on sector

safety performance and progress

• Define, share & implement lessons learnt

from incidents

Emergency Response & Mitigation

(ICE – ERICARDS)

• Provide ICE scheme

• Clear lines of communication & effective

support during incidents

• www.ice-chem.org ; www.ericards.net

TDG Regulation

• Evaluation of / input in ADR, RID, ADN,

IMO, IATA

• Proactive steering : working groups on

digitalisation,..

Available at all times

In the local language

Connection in 3-5 mins

Access to expert network

Knowledge of chemicals and chemical behaviour

Advice tailored to the circumstances

Tactical and regulatory awareness

Ceficguidance in summary

Case study – train derailment

k

Case study – train derailment

Access to expert network

Knowledge of chemicals and chemical behaviour

- Intervention equipment- Measuring devices- Antidote- Human biomonitoring concepts- Mobile flaring systems- Remediation concepts- Water purification system know how

Advice tailored to the circumstances

- Neutralisation of hazardous chemicals

Why is great emergency response important?

• Faster resolution of the incident

• More effective incident management

• Protection of people, the environment, assets

and reputation

• Cost saving / cost mitigation

Effective Level 1 Emergency

Response should ensure:

Corporate

Social

Responsibility

Brand and

reputation

Stakeholders,

customers,

shareholders

Responsible

Care

Legal

requirements

– REACH,

IMDG, IATA

etc

Four areas of focus

?A note on Poison Centre telephone numbers

Whilst using a PC telephone number is a requirement (if you fall under the regulation), you still need an Emergency Response telephone number.

When an incident occurs, what needs to be covered?

Product Physicalproperties

Hazards of substance

Risks to P.E.A.R.

Reaction chemistry

Mitigation options?

Safe disposal

Access AvailabilityConnectiontime

Local numbers

Language capability

Follow-upEvidence base

Response Immediate first aid?

Cordon distances?

Personal protective equipment?

Proportionate response

Tactical response options

Emergency response best practices - infrastructure

Landlines

Written reports shared promptly

• capture details

• further investigation or action

• Source of reference, training

and evidence

Data security

Built-in resilience & disaster

recovery systems

Off-site emergency back-up /

disaster recovery?

Multiple calls

handling higher volumes of

callers at ‘peak’ times

Testing of phone lines?Managing non-standard calls –

e.g. sales and technical calls

International / Multilingual

capabilities

Local phone lines

Recording of all calls – for training

/ incident follow-up

Pri

ori

ty

Capability of caller(s), volume of calls, data/information to be collected etc.

Pri

ori

ty

Connection process

Is Larry there?

There’s a phone

call…

Anyone know

where Larry is?

This caller’s been

waiting.

Example call report

The importance of training

Information vs advice

Generic

No account for situation

Facts about a situation, person, event, etc

SDS EAC DGN

Tailored

Specific to the situation

Recommendation on the appropriate course of action

AdviceInformation

Benefits of tailored advice

Ensure

and maintain

safety

Save

resources

and time

Reduce

downtime

and cost

Poll Question

Do you think you are providinginformation or advice?

Case study 1 – rail tankers

Case study 2 – packaged goods

Poll Question

Do you think your emergency response systems are fit for purpose following this webinar?

Next steps – recommended actions

What are you doing today for

Emergency Response? When did you last robustly test/review this system?

Does this cover your risk and provide your

customers and supply chain with the service

you’d like too? Mitigating your P.E.A.R risks?

If you’re using suppliers / toll manufacturers

SDS should you be using their number? Have you tested them? Are you legally allowed to use them?

How many calls are you getting at the moment?How has this changed? How is it likely to change in the

future?

How are those calls being routed?

Who is answering the calls?

Are they trained appropriately?

Open invitation to come and visit

our ER centre…

Poll Question

What actions will you be taking following this webinar?

the-ncec.com/resources

Resources

Contact us

Joost NaessensDirector Transport &

Logistics, Cefic

jna@cefic.be+32 2 436 94 13

Gert Van BortelVice President, BASF and

Chairman ICE Network

gert.van-bortel@basf.com

+49 621 60-45522

Jon GibbardDirector, NCEC

ICE National Centre (UK)

ncec@ricardo.com

+44 (0) 1235 753654

Peng PanternostreTransport & Logistics

Manager and ICE

Coordinator, Cefic

ppa@cefic.be+32 2 436 94 08